The YaSM Blog - Archive

 

Showing: All posts.

December 20, 2016

Enterprise service management is gaining traction

  By Stefan Kempter    Enterprise Service Management   YaSM concepts   

July 7, 2016

A new support portal for YaSM - we finally eat our own cooking!

  By Stefan Kempter    YaSM support   YaSM Process Map   

June 20, 2016

The customer is king - The simple principles of good service management, part 1

  By Stefan Kempter    Good service management   YaSM concepts   

January 18, 2016

DevOps - friend or foe for YaSM?

  By Stefan Kempter    DevOps   ITIL   

September 28, 2015

YaSM and continual service improvement

  By Stefan Kempter    YaSM processes   ITIL   

July 29, 2015

Service operation according to YaSM

  By Stefan Kempter    YaSM processes   ITIL   

June 4, 2015

YaSM and the service transition stage

  By Stefan Kempter    YaSM processes   ITIL   

May 3, 2015

New initiative by AXELOS: ITIL® for non-IT service providers

  By Stefan Kempter    ITIL   

April 21, 2015

Where is capacity management?

  By Stefan Kempter    YaSM processes   ITIL   

March 15, 2015

YaSM and service design

  By Stefan Kempter    YaSM processes   ITIL   

December 21, 2014

YaSM and the service strategy

  By Stefan Kempter    YaSM processes   ITIL   

November 23, 2014

Is YaSM an independent ITSM framework?

  By Stefan Kempter    YaSM concepts   

October 29, 2014

YaSM - an alternative to ITIL?

  By Stefan Kempter    YaSM concepts   ITIL   

October 5, 2014

Beware of evil process templates

  By Stefan Kempter    YaSM Process Map   ITIL   

September 13, 2014

Is YaSM 'ITIL lite' or 'lean ITIL'?

  By Stefan Kempter    YaSM concepts   ITIL   

August 1, 2014

Launch of the free YaSM Wiki

  By Stefan Kempter    YaSM concepts   YaSM Wiki   

July 25, 2014

Why 'Yet another Service Management Model'?

  By Stefan Kempter    YaSM concepts   ITIL