We are Stefan Kempter and Andrea Kempter, the founders of IT Process Maps and the authors of the YaSM service management framework.
Our privately held company started out in 2006 in the picturesque village of Pfronten in Bavaria, Germany.
Right from the start our focus was on the provision of process know-how "out of a box" for service providers and we have been supplying an officially accredited process model for ITIL (the ITIL® Process Map) to help IT service providers with understanding the principles behind ITIL and designing their ITIL-aligned processes and documents.
Our approach to presenting the ITIL concepts in the form of process diagrams has been well received and is used by hundreds of organizations world-wide. These organizations are generally in favor of service management best practice and convinced of its benefits, but many also asked, "couldn't this be a bit less complex?".
It was this apparent need for something simpler which sparked the creation of YaSM, which stands for "Yet another Service Management Model".
Don't hesitate to get in touch if you have any questions.
We look forward to hearing from you!
In the YaSM Wiki you will find a comprehensive account of the YaSM processes, the YaSM glossary, the RACI matrix, as well as in-depth information on how YaSM relates to ITIL®, ISO 20000 and other guidelines.
In the YaSM videos Stefan Kempter explains how service management works and how YaSM helps you with becoming a successful provider of services.
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