In addition to the information available on this website, we also offer interactive webinars, where we explain what YaSM is about and how the YaSM® Process Map helps you with improving your service management processes. So the webinars are ideal if you have further questions on YaSM in general or on one of our products.
You can also watch a recorded version of our YaSM webinar (duration: 37 min).
Our webinars usually take some 45 minutes, depending on the number of questions asked. To attend, please complete the registration form below. Upon receiving your request, we will send you a confirmation email including the access information for the web meeting (we use Citrix GoToMeeting™).
To start up the meeting, simply click on the link supplied by us. In most cases you will be able to attend the meeting through your browser, there is no need to install any software on your computer.
For the audio part of the meeting you can call in using your telephone, there are local access numbers for various countries. You may also use your headset (this requires downloading the GoToMeeting client for which a link is shown in the meeting room).
Please fill in all required fields.
If you are short of time and would like to watch a webinar right away, there's also a recording (duration: 37 min). Obviously, we are not able to answer your questions in the recording, but if you have questions you can always get in touch with us - or register for a live webinar.
In the YaSM Wiki you will find a comprehensive account of the YaSM processes, the YaSM glossary, the RACI matrix, as well as in-depth information on how YaSM relates to ITIL®, ISO 20000 and other guidelines.
In the YaSM videos Stefan Kempter explains how service management works and how YaSM helps you with becoming a successful provider of services.
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If you are a consultant, you can apply for our consulting partnership program.