Process templates for your enterprise service management or ITSM initiative. - Start here if you are looking for an introduction to the structure and the contents of the YaSM process model.
For organizations that want to get serious with introducing YaSM and best-practice service management or ITSM processes we offer a complete and detailed process model with ready-to-use process diagrams and document templates, called the "YaSM® Process Map".
For each YaSM service management process, the YaSM Process Map describes in the form of a diagram the activities to be performed, the required inputs and the resulting outputs.
Document templates in Word® format specify the typical contents of the various documents, policies and records produced in the YaSM processes.
"YaSM®" is a registered trademark of IT Process Maps GbR. "ITIL®" is a registered trademark of AXELOS Limited. "IT Infrastructure Library®" is a registered trademark of AXELOS Limited. "itSMF®" is a registered trade mark of it Service Management Forum International (ITSMFI) in the United Kingdom and other countries. "COBIT®" is a registered trademark of ISACA (Information Systems Audit and Control Association). "USMBOK™" is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII). "CMMI®" and "Capability Maturity Model®" are registered trademarks of Carnegie Mellon University. "Microsoft®", "Word™", "Excel®", "SharePoint®" and "Visio®" are registered trademarks of Microsoft Corp. "ARIS™" and "IDS Scheer" are registered trademarks of Software AG.