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In the YaSM Service Management Wiki you will find a complete introduction to the YaSM processes, the YaSM glossary, the RACI matrix, as well as details on how YaSM relates to ITIL®, VeriSM™, SIAM™, ISO 20000 and other guidelines.
In the YaSM videos Stefan Kempter explains how service management works and how YaSM helps you to become a successful provider of services.
If your organization considers adopting the latest edition of ITIL 4,
read more here!
If you have questions about YaSM and the YaSM® Process Map, we are happy to arrange a live webinar.
Experienced consultants for YaSM service management.