The YaSM Blog
We have been running an ITIL® wiki in three languages for many years and received a lot of positive feedback (as of this morning, the count of page views stands at exactly 16,751,264). So setting up the YaSM Service Management Wiki was a natural thing to do once YaSM was ready to be launched.
As you may suspect, there is a mixture of altruistic and more mundane motivations behind offering the YaSM Wiki (I suppose this is the case with most "free" offerings ...). In particular, the wiki is intended to spread the news about YaSM and we hope that some of the wiki visitors will become our customers.
But everyone exploring the wiki will quickly realize that it is a very good free introduction to the concepts for managing services. It contains a wealth of unique and high-quality content that took a lot of time and effort to create.
In fact, the YaSM Wiki provides a complete overview of YaSM, including
We organized the information in a way that makes it easily accessible to service management experts and beginners alike. So I'd like to invite you to head over to the YaSM Service Management Wiki, no matter if you want to learn more about YaSM or would like to understand what service management best practice is all about.
Ask questions and share your thoughts in the YaSM community.