WEBVTT
Kind: captions
Language: en

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For some ten years 
we have provided 

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our YaSM templates 
as Visio diagrams 

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and as an
ARIS process model. 

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And now we have added 
a third platform: 

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BIC Process Design® 
by GBTEC. 

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Why did this happen now? 

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Because we noticed that 
BIC was becoming more and more popular 

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with businesses 
and public administrations, 

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and customers 
kept asking for it. 

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So it looked like 
an obvious move. 

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What we provide is a real, 
native BIC repository 

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that you can import into your BIC cloud 
or on-premises installation. 

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Then it's just like any other BIC content that 
you have created yourself. 

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So, you can modify and 
customize these processes in any way. 

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First, 
let me show you 

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how to import the content 
we provide into BIC. 

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We click on 'Administration' 
in the main menu, 

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and then we go 

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to the administration area 
for repositories, 

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where we create a new, 
empty repository 

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with a name of our choice. 

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When the new repository 
shows up 

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in the list of repositories, 

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we can switch over 
to 'Diagrams' 

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in the main menu 
at the right, 

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and select our new, 
empty repository 

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here from the drop-down list 
at the top. 

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Now we can import the contents 
of the YaSM® Process Map. 

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In the context menu 
of the repository, 

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we click on 'Import archive'. 

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In the file selection dialog box 
that appears, 

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we select the ZIP file 

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from the BIC_Export folder 
of our delivery archive.

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Then it will take some time 
for BIC 

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to build up 
all diagrams and objects 

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contained in the 
YaSM Process Map. 

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After 5 minutes or so 
you'll get to see a success message 

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indicating that the import has been 
completed successfully. 

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Now the contents 
of the YaSM Process Map 

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will appear here at the left 
in the BIC category tree.

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At the top level of this tree, 
we find several folders, 

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or categories, 
as they are called in BIC. 

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If we select an item 
in the category tree, 

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the adjacent list view 
will show 

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all diagrams 
contained in the category. 

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The process folder contains 
the process diagrams, 

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and a good starting point for 
exploring the content 

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is the top-level diagram 

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with an overview of the 
YaSM service management processes.

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At the top are the 
service lifecycle processes: 

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• Service strategy, 

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• service design, 

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• build, 

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• operation,

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• and service improvement. 

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And at the bottom we find the 
supporting service management processes, 

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such as 
• service portfolio management 

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• and change management. 

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In this BIC diagram 
of type 'process overview', 

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like in most others, 

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we use 
two types of symbols: 

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• The 'Activity' symbols 
represent processes,

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• and the 'Document' symbols represent data or information.

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With the data objects 
we describe

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information flows 
between the processes,

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such as this one: 

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From service design 
we get

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a draft service definition 
as an output,

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which is a key input 

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for the next process 
in the service lifecycle, 

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where we build 
new or changed services. 

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I hope you will 
agree that, 

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with these 
information flows, 

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it's not to difficult to see

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how the processes are supposed 
to play together.

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Now, for each process, 
a click on the link icon

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opens the next 
level of detail.

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So to find out what's happening 
inside of service design,

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we click on the link 
to open the attached diagram

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with more details 
about service design.

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This diagram shows, 
at the left,

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the inputs provided 
from other processes,

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and at the right 
the outputs from service design

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going to 
subsequent processes. 

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In the middle of the diagram, 
we find

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an overview of the sub-processes 
inside of service design, 

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again with information flows. 

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This diagram here tells us that, 
as part of service design, 

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• we first need to define 
the service properties, 

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• then design 
the required infrastructure 

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• outline 
the implementation approach,

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• and prepare 
the service implementation.

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For each of 
these sub-processes 

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we can go down 
once more

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to the lowest 
level of detail. 

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If we click on 
the link symbol, 

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this will open a BPMN or 
collaboration diagram 

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with one or 
several swim lanes, 

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representing YaSM roles, 
and activities. 

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So here, at this level of detail 
we get to see 

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what activities need 
to be performed 

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by whom in the process.

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Since the YaSM Process Map 
always includes 

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the English and German versions 
of all diagrams, 

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you can easily switch between 
these two languages any time. 

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The currently selected language 
is shown in bold 

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at the top-right corner 
of your screen. 

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Click on the double-arrow 
to toggle languages, 

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and immediately everything 
will show up in German.

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But we stay with English 

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because I also wanted 
to show you 

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that you can modify 
and adapt the processes. 

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Before we can do any editing, 
of course, 

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we need to check out 
the diagram. 

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If it is not visible, 

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we also need to open 
the symbols palette, 

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which holds all symbols that 
we can add to the current diagram.

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Now let's do a 
very simple example. 

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We drag a task symbol 
onto the diagram, 

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adjust the sequence flows 
so everything looks perfect, 

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and add some description 
of the new task. 

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There are no limits, 
you can change anything in here 

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as if it were a BIC model that 
you have created on your own.

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Now, let's go back 
to the previous diagram again, 

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where we can explore the details 
of a typical BIC object, 

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such as a process. 

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If we select one of the 
process symbols in here, 

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and open the details pane 
in the sidebar on the right, 

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we get to see more information 
about the process object, 

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such as 
• the object type, 

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• the process objectives, 

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• process inputs, 

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• and process outputs.

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If we look closely 
at the object type field, 

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we notice that 
this current process object 

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is a 'Catalog Item'. 

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Catalog items are 
reusable objects 

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that are defined once 
in the BIC catalog 

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and used in many diagrams. 

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In the context menu 
of catalog items, 

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we find 'Open in catalog' 

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to display the complete set 
of attributes of the item.

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In this view, we get to see, 

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apart from the process name, 
its ID and so on, also

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• a link to the process's associated 
BPMN diagram,

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• and another link 
to the allocation model.

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What's the allocation model? 

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It's a process overview diagram 

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with a list of all inputs 
required by the process, 

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and all outputs produced. 

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So this gives you 
the complete picture 

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of the process inputs 
and outputs.

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In the sidebar at the right 

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we can also open 
the 'Occurrences' tab.

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This shows all occurrences 
of the process object, 

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so here we can find out where, 
in which diagrams, 

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the process occurs.

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Since catalog items 

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are important building blocks of 
your process documentation in BIC, 

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there's also a catalog view 
available from the main menu. 

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There you can see the 
complete list of catalog items, 

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or search for specific ones.

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In the case of the YaSM model, 
we find that 

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it contains various types of 
catalog items, such as

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• activities or processes, 

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• documents, 

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• and roles.

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In the activities section, 

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we have all process objects 
used in the diagrams. 

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In the details view 
of the object

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we can check out 
the attributes of the object, 

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and of course we can also 
change the attributes as required.

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The YaSM Process Map 
also includes 

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a RACI or responsibility matrix 
in Excel format.

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You are probably familiar 
with such matrices. 

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Ours shows the YaSM roles 
in the top row, 

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and down on the left 

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we have the complete list 
of YaSM processes. 

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For each YaSM process, 

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the RACI matrix shows 
which roles are involved, 

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using the abbreviations 
defined in the RACI model. 

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• So 'R' stands for responsible 

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• and 'A' stands for accountable.

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This was just a quick overview of our 
YaSM® Process Map for BIC. 

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If you would like to explore 
these processes on your own, 

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please get in touch 

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so we can provide you
with a sample repository 

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that you can import 
into your BIC Process Design®.

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You can also check out 
the YaSM website and the YaSM Wiki 

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for more information 

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about the YaSM processes 
and our process templates.

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[ Please get in touch
to obtain a sample repository! ]

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[ At yasm.com: ]

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[ More information about the YaSM processes and
the YaSM® process templates. ]