WEBVTT
Kind: captions
Language: en

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The YaSM® Process Map includes a complete
"RACI matrix" or "responsibility matrix".

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That matrix describes
the participation

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by the various YaSM roles
in the YaSM processes.

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The exact format
of the matrix

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depends on the version
of the YaSM® Process Map:

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• Our ARIS™ model,
for instance,

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contains an ARIS RACI matrix,

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• while the Visio® product

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contains a RACI matrix
in the form of an Excel® table.

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But before we take
a closer look at the matrix

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I wanted to show you
that there is, of course,

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also responsibility information
in the process diagrams.

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In the swim lanes,
for example,

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we show which YaSM roles
are responsible

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for performing the activities
in the process.

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And at the top we indicate

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who is meant to be
the "process owner".

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So this kind of responsibility information
is in the diagrams,

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but the RACI matrix now provides

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a summary of all the responsibilities
for every process.

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And here is the RACI matrix in Excel.

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As in any RACI matrix,

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• we have all the YaSM roles
at the top,

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• and down here at the left
we have the YaSM processes.

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And in the center

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we use the familiar abbreviations
from the RACI model

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to indicate
levels of responsibility:

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• "A" stands for "accountable",
indicating process ownership,

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• and "R" stands for 
"responsible", so

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R means that somebody

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has to perform an activity
in the process.

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If we scroll down a little
to find the process

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we have seen in Visio before ...

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then we can see an R

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for each role
that participates in the process.

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In the case of the
"service design manager",

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there is also an A next to the R,

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because this role does not only
participate in the process,

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but is also the process owner.

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So what we see here
in the matrix

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is exactly in line

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with the responsibility information
in the YaSM process diagrams.

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If you forgot
what these abbreviations mean,

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you can look that up
in the legend on a separate page.

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Now, the RACI matrix
is a nice summary

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of the responsibilities
of the roles in the processes,

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but it can also be used

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for navigating
the YaSM process model,

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starting from a
role perspective.

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If you are, say,
the "change manager"

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then you could use a filter
to see only your own processes.

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If you switch on the filter

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that will narrow down
the matrix

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to only the relevant processes
for the change manager.

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And then

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- because the process names
here at the left

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are equipped with links

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- the change manager
can open the process diagrams

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directly from
within the matrix and

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... if we zoom in a little ...

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then she or he can see

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what precisely she is
supposed to do in the process.

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Of course this matrix
is not static.

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It's easy to adapt it
to the needs of your organization

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because every cell
is equipped

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with a tiny drop down list
with the possible entries.

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So we could add here,
for example,

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an additional responsibility
for the "operations manager"

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to this process.

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But a word of caution is
in order here:

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Changing this responsibility
in the matrix

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will not change anything
in the Visio diagram.

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So you would now
need to do

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a similar change
in the process diagram,

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and if you have a minute

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I will show you a quick example
of how this can be done.

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• In Visio we would first
create a bit of space

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• and then add an additional swim lane
here at the bottom.

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• Then we can, for example,

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pull down a couple of activities
into the new swim lane

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• and adjust the sequence flow a bit.

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• Now we drag a role shape

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from the document stencil
onto the swim lane

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• and set the role
to the operations manager,

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using our repository add-in.

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And now the operations manager
is responsible

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for carrying out the activities
here in the bottom swim lane,

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and the Visio diagram
and the RACI matrix

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are again in sync.

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Apart from changing responsibilities

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you can of course also add
whole new content to the matrix.

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Some of our customers,
for example,

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have added a new row
here on top,

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because they needed a place
where to specify

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what people from within their organization
are assigned to specific YaSM roles.

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In fact there are many ways
of adapting this matrix,

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there are no limits!

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You can do with this matrix
whatever is possible in Excel.

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If you'd like to learn
more about the YaSM® Process Map

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or want to get
in touch with us,

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just visit
yasm.com.

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[ yasm.com ]

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[ More information about the
YaSM® Process Map. ]

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[ Please get in touch with us
if you have any questions! ]