IT Process Maps is completely focused on providing YaSM and service management knowledge in the form of process models, so we are not in the business of offering consulting services. But once in a while we get asked by a customer if we can recommend an experienced consultant.
For those customers we have compiled the following list of "qualified consulting partners": Consultants who have demonstrated that they used the YaSM Process Map and/or the YaSM - ISO 20000 Bridge successfully to help their clients introduce service management best practice.
If you are looking for an experienced expert to assist you with improving your service management processes, please get in touch with one of our consulting partners.
Note to organizations looking to engage a consultant:
We do our best to ensure that the consultants listed on this page are highly qualified. Every consultant, however, will have specific experiences and strengths, so we cannot guarantee that a particular consultant possesses the skills required by your organization. Before hiring a consultant, please get in touch with her or him to discuss your needs.
Michael M. Bardeh, the president of Aurora Red Technology, is an IT service management consultant and trainer with extensive experience in industries such as telecommunications, automotive and new technologies.
Contact: Aurora Red Technology website
Lea-Cox and Associates (LCA) is an experienced consulting company in the areas of service management (ITIL, ISO 20000) and business service design. LCA is an IBM Professional Services Partner and is able to support SM programmes and projects using IBM's System Architect and Microsoft Visio.
Contact: LCA website
ORCI Latam is an experienced education and consulting company for the Latin American region in the areas of service management (ITIL, ISO 20000, LEAN IT) and business service design. ORCI is an Espiral MS partner and is able to support service management process automation based on the ProactivaNET system.
Contact: ORCI Latam website
Juan Jiménez has over 35 years of experience as trainer and consultant in a wide range of fields, including ITIL, ISO 20000, CMDB, Service Catalogue, OBASHI and COBIT 5. His aim is to help companies and people succeed, either through engineering, process transformation, mentoring or training.
Contact: LinkedIn Profile
If you are a service management consultant and would like to offer your customers an efficient and effective way of adopting service management best practice, based on the YaSM Process Map, you can become a consulting partner by signing a consulting partner agreement with us.
Once we have proof that you successfully used our reference process model on a consulting assignment, we will list you as a "qualified consulting partner" on this page. You will also be eligible for a free product license for your internal use and priority product support.
If you are interested and want to know more about our consulting partner program, please contact us.
In the YaSM Wiki you will find a comprehensive account of the YaSM processes, the YaSM glossary, the RACI matrix, as well as in-depth information on how YaSM relates to ITIL®, ISO 20000 and other guidelines.
In the YaSM videos Stefan Kempter explains how service management works and how YaSM helps you to become a successful provider of services.
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If you are a consultant, you can apply for our consulting partnership program.