https://yasm.com/wiki/de/index.php?action=history&feed=atom&title=Enterprise-Service-Management_%28ESM%29_und_YaSM Enterprise-Service-Management (ESM) und YaSM - Versionsgeschichte 2026-06-15T08:41:30Z Versionsgeschichte dieser Seite in YaSM Service-Management-Wiki MediaWiki 1.45.1 https://yasm.com/wiki/de/index.php?title=Enterprise-Service-Management_(ESM)_und_YaSM&diff=1428&oldid=prev Andrea am 17. Februar 2025 um 09:08 Uhr 2025-02-17T09:08:31Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 17. Februar 2025, 11:08 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l2">Zeile 2:</td> <td colspan="2" class="diff-lineno">Zeile 2:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;keywords&quot; content=&quot;enterprise service management, esm, was ist enterprise service management, enterprise service management framework, enterprise service management prozesse, enterprise service management vs. IT service management, esm vs. itsm&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;keywords&quot; content=&quot;enterprise service management, esm, was ist enterprise service management, enterprise service management framework, enterprise service management prozesse, enterprise service management vs. IT service management, esm vs. itsm&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;description&quot; content=&quot;Enterprise-Service-Management (ESM) ist eine Management-Disziplin, die darauf abzielt, den Kunden einen Mehrwert in Form von Services bzw. Dienstleistungen zu bieten. ESM umfasst Fähigkeiten für das Designen, Implementieren, Betreiben und Verbessern von Services.&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;description&quot; content=&quot;Enterprise-Service-Management (ESM) ist eine Management-Disziplin, die darauf abzielt, den Kunden einen Mehrwert in Form von Services bzw. Dienstleistungen zu bieten. ESM umfasst Fähigkeiten für das Designen, Implementieren, Betreiben und Verbessern von Services.&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;meta name="thumbnail" content="https://yasm.com/wiki/de/img/enterprise-service-management/thumbnail/enterprise-service-management-esm-aufgaben-prozesse-lifecycle.jpg" /&gt;</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:url&quot; content=&quot;https://yasm.com/wiki/de/index.php/Enterprise-Service-Management_(ESM)_und_YaSM&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:url&quot; content=&quot;https://yasm.com/wiki/de/index.php/Enterprise-Service-Management_(ESM)_und_YaSM&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:title&quot; content=&quot;Enterprise-Service-Management | YaSM-Wiki&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:title&quot; content=&quot;Enterprise-Service-Management | YaSM-Wiki&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l16">Zeile 16:</td> <td colspan="2" class="diff-lineno">Zeile 17:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;div class=&quot;noresize&quot;&gt;&lt;a href=&quot;https://yasm.com/wiki/en/index.php/Enterprise_Service_Management_(ESM)_and_YaSM&quot;&gt;&lt;img src=&quot;https://yasm.com/wiki/de/img/yasm-wiki/YaSM-Wiki-English.png&quot; width=&quot;210&quot; height=&quot;54&quot; style=&quot;float:right;&quot; alt=&quot;in English&quot; title=&quot;This page in English&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br style=&quot;clear:both;&quot;/&gt;&lt;/html&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;div class=&quot;noresize&quot;&gt;&lt;a href=&quot;https://yasm.com/wiki/en/index.php/Enterprise_Service_Management_(ESM)_and_YaSM&quot;&gt;&lt;img src=&quot;https://yasm.com/wiki/de/img/yasm-wiki/YaSM-Wiki-English.png&quot; width=&quot;210&quot; height=&quot;54&quot; style=&quot;float:right;&quot; alt=&quot;in English&quot; title=&quot;This page in English&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br style=&quot;clear:both;&quot;/&gt;&lt;/html&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;p&gt;&amp;nbsp;&lt;/p&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;span id="Definition"&gt;&lt;span id="md-webpage-description" itemprop="description"&gt;&lt;b&gt;&lt;span style="color:#465674;"&gt;Enterprise-Service-Management (ESM)&lt;/span&gt;&lt;/b&gt; ist eine Management-Disziplin, die darauf abzielt, den Kunden einen Mehrwert in Form von Services bzw. Dienstleistungen zu bieten. ESM umfasst Fähigkeiten für das Designen, Implementieren, Betreiben und Verbessern von <del style="font-weight: bold; text-decoration: none;">[[Service|</del>Services]]. [[#ITIL-Glossar|[1]]]&lt;/span&gt;&lt;/span&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;span id="Definition"&gt;&lt;span id="md-webpage-description" itemprop="description"&gt;&lt;b&gt;&lt;span style="color:#465674;"&gt;Enterprise-Service-Management (ESM)&lt;/span&gt;&lt;/b&gt; ist eine Management-Disziplin, die darauf abzielt, den Kunden einen Mehrwert in Form von <ins style="font-weight: bold; text-decoration: none;">[[Service|</ins>Services bzw. Dienstleistungen<ins style="font-weight: bold; text-decoration: none;">]] </ins>zu bieten. ESM umfasst Fähigkeiten für das <ins style="font-weight: bold; text-decoration: none;">[[#Prozesse_für_Enterprise-Service-Management|</ins>Designen, Implementieren, Betreiben und Verbessern von Services]]. [[#ITIL-Glossar|[1]]]&lt;/span&gt;&lt;/span&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l49">Zeile 49:</td> <td colspan="2" class="diff-lineno">Zeile 49:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Wikipedia definiert ESM als eine Komponente der Service-Governance, wobei es sich bei Service-Governance um &quot;ein Mittel zur Erreichung guter Unternehmensführung durch das Management interner Unternehmensservices im gesamten Unternehmen&quot; handelt [[#Wikipedia-ESM|[2]]].</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Wikipedia definiert ESM als eine Komponente der Service-Governance, wobei es sich bei Service-Governance um &quot;ein Mittel zur Erreichung guter Unternehmensführung durch das Management interner Unternehmensservices im gesamten Unternehmen&quot; handelt [[#Wikipedia-ESM|[2]]].</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Organisationen, die ESM eingeführt haben, verwenden zur Unterstützung ihrer [[#Prozesse_f%C3%BCr_Enterprise-Service-Management|Enterprise-Service-Management-Prozesse]] in der Regel ESM-Tools oder <del style="font-weight: bold; text-decoration: none;">-</del>Software, wie z. B. Helpdesk-Systeme.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Organisationen, die ESM eingeführt haben, verwenden zur Unterstützung ihrer [[#Prozesse_f%C3%BCr_Enterprise-Service-Management|Enterprise-Service-Management-Prozesse]] in der Regel ESM-Tools oder <ins style="font-weight: bold; text-decoration: none;">&amp;#8209;</ins>Software, wie z. B. Helpdesk-Systeme.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l57">Zeile 57:</td> <td colspan="2" class="diff-lineno">Zeile 57:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;figcaption&gt;&lt;span style=&quot;font-variant:small-caps;&quot;&gt;&lt;b&gt;&lt;a href=&quot;https://yasm.com/de/videos/enterprise-service-management-yasm&quot; title=&quot;Video starten: Enterprise-Service-Management (ESM) und YaSM&quot;&gt;Video starten: Enterprise-Service-Management&lt;/a&gt;&lt;/b&gt;&lt;/span&gt;&lt;/figcaption&gt;&lt;/figure&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;figcaption&gt;&lt;span style=&quot;font-variant:small-caps;&quot;&gt;&lt;b&gt;&lt;a href=&quot;https://yasm.com/de/videos/enterprise-service-management-yasm&quot; title=&quot;Video starten: Enterprise-Service-Management (ESM) und YaSM&quot;&gt;Video starten: Enterprise-Service-Management&lt;/a&gt;&lt;/b&gt;&lt;/span&gt;&lt;/figcaption&gt;&lt;/figure&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style="margin-top: 10px; word-wrap:normal;"&gt;Starten Sie hier, wenn Enterprise-Service-Management neu für Sie ist: In diesem Video erklärt Stefan Kempter die Ideen hinter Enterprise-Service-Management und gibt Tipps dazu, wie das &lt;a href="https://yasm.com/de/" title="YaSM - Yet another Service Management Model"&gt;YaSM-Modell&lt;/a&gt; bei der Umsetzung von ESM in Dienstleistungs-Unternehmen hilft.&lt;/p&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style="margin-top: 10px; word-wrap:normal;"&gt;Starten Sie hier, wenn Enterprise-Service-Management neu für Sie ist:<ins style="font-weight: bold; text-decoration: none;">&lt;/p&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;p&gt;</ins>In diesem Video erklärt Stefan Kempter die Ideen hinter Enterprise-Service-Management und gibt Tipps dazu, wie das &lt;a href="https://yasm.com/de/" title="YaSM - Yet another Service Management Model"&gt;YaSM <ins style="font-weight: bold; text-decoration: none;">Service-Management</ins>-Modell&lt;/a&gt; bei der Umsetzung von ESM in Dienstleistungs-Unternehmen hilft.&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;Video ansehen:&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;Video ansehen:&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;ul style=&quot;list-style-image: URL(&#039;/wiki/de/img/yasm-wiki/icon-video-camera.png&#039;);padding-left: 15px;&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;ul style=&quot;list-style-image: URL(&#039;/wiki/de/img/yasm-wiki/icon-video-camera.png&#039;);padding-left: 15px;&quot;&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l112">Zeile 112:</td> <td colspan="2" class="diff-lineno">Zeile 113:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;dateModified&quot; content=&quot;2023-03-18&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;dateModified&quot; content=&quot;2023-03-18&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;datePublished&quot; content=&quot;2023-03-24&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;datePublished&quot; content=&quot;2023-03-24&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;/span&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject"&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="url" content="https://yasm.com/wiki/de/img/enterprise-service-management/thumbnail/enterprise-service-management-esm-aufgaben-prozesse-lifecycle.jpg" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="width" content="1200" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="height" content="1200" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="dateCreated" content="2025-02-16" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="datePublished" content="2025-02-17" /&gt;</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/span&gt;  </div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/span&gt;  </div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta  itemprop=&quot;keywords&quot; content=&quot;Enterprise Service Management Prozesse&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta  itemprop=&quot;keywords&quot; content=&quot;Enterprise Service Management Prozesse&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l167">Zeile 167:</td> <td colspan="2" class="diff-lineno">Zeile 175:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[1] &lt;span id=&quot;ITIL-Glossar&quot;&gt;Diese Beschreibung ist eine Variante der Begriffsbestimmung für Service-Management aus dem offiziellen ITIL&amp;reg;-Glossar. Den kompletten ITIL-Glossar können Sie auf der [https://www.axelos.com/resource-hub/glossary/ AXELOS-Webseite] als PDF herunterladen.&lt;/span&gt;&lt;br /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[1] &lt;span id=&quot;ITIL-Glossar&quot;&gt;Diese Beschreibung ist eine Variante der Begriffsbestimmung für Service-Management aus dem offiziellen ITIL&amp;reg;-Glossar. Den kompletten ITIL-Glossar können Sie auf der [https://www.axelos.com/resource-hub/glossary/ AXELOS-Webseite] als PDF herunterladen.&lt;/span&gt;&lt;br /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>[2] &lt;span id="Wikipedia-ESM"&gt;[https://en.wikipedia.org/wiki/Service_governance#Enterprise_service_management Service governance]. -- Wikipedia (Engl.). Abgerufen am <del style="font-weight: bold; text-decoration: none;">23</del>. <del style="font-weight: bold; text-decoration: none;">Juli 2024</del>.&lt;/span&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>[2] &lt;span id="Wikipedia-ESM"&gt;[https://en.wikipedia.org/wiki/Service_governance#Enterprise_service_management Service governance]. -- Wikipedia (Engl.). Abgerufen am <ins style="font-weight: bold; text-decoration: none;">16</ins>. <ins style="font-weight: bold; text-decoration: none;">Februar 2025</ins>.&lt;/span&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;Von:&amp;#160;&amp;#160;Stefan Kempter&amp;#160;&lt;a href=&quot;https://www.linkedin.com/in/stefankempter&quot;&gt;&lt;img style=&quot;margin:0px 0px 0px 0px;&quot; src=&quot;/wiki/de/img/yasm-wiki/bookmarking/linkedin.jpg&quot; width=&quot;16&quot; height=&quot;16&quot; title=&quot;Von: Stefan Kempter | Profil auf LinkedIn&quot; alt=&quot;Autor: Stefan Kempter, IT Process Maps GbR&quot; /&gt;&lt;/a&gt;&amp;#160;&amp;#160;und&amp;#160;&amp;#160;Andrea Kempter&amp;#160;&lt;a href=&quot;https://www.linkedin.com/in/andreakempter&quot;&gt;&lt;img style=&quot;margin:0px 0px 0px 0px;&quot; src=&quot;/wiki/de/img/yasm-wiki/bookmarking/linkedin.jpg&quot; width=&quot;16&quot; height=&quot;16&quot; title=&quot;Von: Andrea Kempter | Profil auf LinkedIn&quot; alt=&quot;Koautor: Andrea Kempter, IT Process Maps GbR&quot; /&gt;&lt;/a&gt;, IT Process Maps.&lt;/html&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;Von:&amp;#160;&amp;#160;Stefan Kempter&amp;#160;&lt;a href=&quot;https://www.linkedin.com/in/stefankempter&quot;&gt;&lt;img style=&quot;margin:0px 0px 0px 0px;&quot; src=&quot;/wiki/de/img/yasm-wiki/bookmarking/linkedin.jpg&quot; width=&quot;16&quot; height=&quot;16&quot; title=&quot;Von: Stefan Kempter | Profil auf LinkedIn&quot; alt=&quot;Autor: Stefan Kempter, IT Process Maps GbR&quot; /&gt;&lt;/a&gt;&amp;#160;&amp;#160;und&amp;#160;&amp;#160;Andrea Kempter&amp;#160;&lt;a href=&quot;https://www.linkedin.com/in/andreakempter&quot;&gt;&lt;img style=&quot;margin:0px 0px 0px 0px;&quot; src=&quot;/wiki/de/img/yasm-wiki/bookmarking/linkedin.jpg&quot; width=&quot;16&quot; height=&quot;16&quot; title=&quot;Von: Andrea Kempter | Profil auf LinkedIn&quot; alt=&quot;Koautor: Andrea Kempter, IT Process Maps GbR&quot; /&gt;&lt;/a&gt;, IT Process Maps.&lt;/html&gt;</div></td></tr> </table> Andrea https://yasm.com/wiki/de/index.php?title=Enterprise-Service-Management_(ESM)_und_YaSM&diff=1346&oldid=prev Andrea am 23. Juli 2024 um 14:04 Uhr 2024-07-23T14:04:21Z <p></p> <a href="https://yasm.com/wiki/de/index.php?title=Enterprise-Service-Management_(ESM)_und_YaSM&amp;diff=1346&amp;oldid=1295">Änderungen zeigen</a> Andrea https://yasm.com/wiki/de/index.php?title=Enterprise-Service-Management_(ESM)_und_YaSM&diff=1295&oldid=prev Andrea am 2. März 2024 um 17:57 Uhr 2024-03-02T17:57:13Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 2. März 2024, 19:57 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l18">Zeile 18:</td> <td colspan="2" class="diff-lineno">Zeile 18:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;span id="Definition"&gt;&lt;span id="md-webpage-description" itemprop="description"&gt;<del style="font-weight: bold; text-decoration: none;">[[Enterprise-Service-Management_(ESM)_und_YaSM|</del>Enterprise-Service-Management (ESM)<del style="font-weight: bold; text-decoration: none;">]] </del>ist eine Management-Disziplin, die darauf abzielt, den Kunden einen Mehrwert in Form von Services bzw. Dienstleistungen zu bieten. ESM umfasst Fähigkeiten für das Designen, Implementieren, Betreiben und Verbessern von [[Service|Services]]. [[#ITIL-Glossar|[1]]]&lt;/span&gt;&lt;/span&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;span id="Definition"&gt;&lt;span id="md-webpage-description" itemprop="description"&gt;<ins style="font-weight: bold; text-decoration: none;">&lt;b&gt;&lt;span style="color:#465674;"&gt;</ins>Enterprise-Service-Management (ESM)<ins style="font-weight: bold; text-decoration: none;">&lt;/span&gt;&lt;/b&gt; </ins>ist eine Management-Disziplin, die darauf abzielt, den Kunden einen Mehrwert in Form von Services bzw. Dienstleistungen zu bieten. ESM umfasst Fähigkeiten für das Designen, Implementieren, Betreiben und Verbessern von [[Service|Services]]. [[#ITIL-Glossar|[1]]]&lt;/span&gt;&lt;/span&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l57">Zeile 57:</td> <td colspan="2" class="diff-lineno">Zeile 57:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Video: Was ist ESM?==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Video: Was ist ESM?==</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;a href="https://yasm.com/de/videos/enterprise-service-management-yasm" &gt;&lt;img srcset="https://yasm.com/de/content/videos/enterprise-service-management-yasm/480px/video-enterprise-service-management-yasm.jpg 480w, https://yasm.com/de/content/videos/enterprise-service-management-yasm/video-enterprise-service-management-yasm.jpg 1280w" sizes="100vw" src="https://yasm.com/de/content/videos/enterprise-service-management-yasm/video-enterprise-service-management-yasm.jpg" width="480" height="270" class="thumbimage" alt="Video: Enterprise-Service-Management (ESM) und YaSM" title="Video starten: Enterprise-Service-Management (ESM) und YaSM" style="display: block; float: right; margin-top: 10px; margin-left: 10px; margin-bottom: 10px; margin-right: 0px" /&gt;&lt;/a&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;a href="https://yasm.com/de/videos/enterprise-service-management-yasm" &gt;&lt;img srcset="https://yasm.com/de/content/videos/enterprise-service-management-yasm/480px/video-enterprise-service-management-yasm.jpg 480w, https://yasm.com/de/content/videos/enterprise-service-management-yasm/video-enterprise-service-management-yasm.jpg 1280w" sizes="100vw" src="https://yasm.com/de/content/videos/enterprise-service-management-yasm/video-enterprise-service-management-yasm.jpg<ins style="font-weight: bold; text-decoration: none;">" decoding="async</ins>" width="480" height="270" class="thumbimage" alt="Video: Enterprise-Service-Management (ESM) und YaSM" title="Video starten: Enterprise-Service-Management (ESM) und YaSM" style="display: block; float: right; margin-top: 10px; margin-left: 10px; margin-bottom: 10px; margin-right: 0px" /&gt;&lt;/a&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style=&quot;margin-top: 10px; word-wrap:normal;&quot;&gt;Starten&amp;nbsp;Sie&amp;nbsp;hier, wenn Enterprise-Service-Management neu für Sie ist: In diesem Video erklärt Stefan Kempter die Ideen hinter Enterprise-Service-Management und gibt Tipps dazu, wie das &lt;a href=&quot;https://yasm.com/de/&quot; title=&quot;YaSM - Yet another Service Management Model&quot;&gt;YaSM-Modell&lt;/a&gt; bei der Umsetzung von ESM in Dienstleistungs-Unternehmen hilft.&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style=&quot;margin-top: 10px; word-wrap:normal;&quot;&gt;Starten&amp;nbsp;Sie&amp;nbsp;hier, wenn Enterprise-Service-Management neu für Sie ist: In diesem Video erklärt Stefan Kempter die Ideen hinter Enterprise-Service-Management und gibt Tipps dazu, wie das &lt;a href=&quot;https://yasm.com/de/&quot; title=&quot;YaSM - Yet another Service Management Model&quot;&gt;YaSM-Modell&lt;/a&gt; bei der Umsetzung von ESM in Dienstleistungs-Unternehmen hilft.&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;ul style=&quot;list-style-image: URL(&#039;/wiki/de/img/yasm-wiki/icon-video-camera.png&#039;);padding-left: 15px;&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;ul style=&quot;list-style-image: URL(&#039;/wiki/de/img/yasm-wiki/icon-video-camera.png&#039;);padding-left: 15px;&quot;&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l90">Zeile 90:</td> <td colspan="2" class="diff-lineno">Zeile 90:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Höhere Kundenzufriedenheit durch Kunden-Fokus und reibungslosen Support</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Höhere Kundenzufriedenheit durch Kunden-Fokus und reibungslosen Support</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Langfristiger Erfolg durch aktives Management des Service-Portfolios.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Langfristiger Erfolg durch aktives Management des Service-Portfolios.</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;p&gt;&amp;nbsp;&lt;/p&gt;</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==&lt;span id=&quot;esm-prozesse&quot;&gt;Prozesse für Enterprise-Service-Management&lt;/span&gt;==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==&lt;span id=&quot;esm-prozesse&quot;&gt;Prozesse für Enterprise-Service-Management&lt;/span&gt;==</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l118">Zeile 118:</td> <td colspan="2" class="diff-lineno">Zeile 119:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta  itemprop=&quot;keywords&quot; content=&quot;Enterprise Service Management Aufgaben&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta  itemprop=&quot;keywords&quot; content=&quot;Enterprise Service Management Aufgaben&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta  itemprop=&quot;keywords&quot; content=&quot;Enterprise Service Management Inhalte&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta  itemprop=&quot;keywords&quot; content=&quot;Enterprise Service Management Inhalte&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;img itemprop="contentUrl" style="margin:5px 0px 15px 20px; float:right;" srcset="https://yasm.com/wiki/de/img/enterprise-service-management/480px/enterprise-service-management-esm-aufgaben-prozesse-lifecycle.jpg 480w, https://yasm.com/wiki/de/img/enterprise-service-management/enterprise-service-management-esm-aufgaben-prozesse-lifecycle.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/de/img/enterprise-service-management/480px/enterprise-service-management-esm-aufgaben-prozesse-lifecycle.jpg" width="480" height="360" title="Enterprise-Service-Management Prozesse" alt="Die Prozesse im ESM-Lifecyle umfassen Aktivitäten in den Bereichen Strategie, Design, Implementierung, Betrieb (Operation) und Verbesserung." /&gt;&lt;/a&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;img itemprop="contentUrl" style="margin:5px 0px 15px 20px; float:right;" srcset="https://yasm.com/wiki/de/img/enterprise-service-management/480px/enterprise-service-management-esm-aufgaben-prozesse-lifecycle.jpg 480w, https://yasm.com/wiki/de/img/enterprise-service-management/enterprise-service-management-esm-aufgaben-prozesse-lifecycle.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/de/img/enterprise-service-management/480px/enterprise-service-management-esm-aufgaben-prozesse-lifecycle.jpg<ins style="font-weight: bold; text-decoration: none;">" decoding="async</ins>" width="480" height="360" title="Enterprise-Service-Management Prozesse" alt="Die Prozesse im ESM-Lifecyle umfassen Aktivitäten in den Bereichen Strategie, Design, Implementierung, Betrieb (Operation) und Verbesserung." /&gt;&lt;/a&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;div class=&quot;thumbcaption&quot; style=&quot;margin:5px 0px 20px 20px;&quot;&gt;&lt;span itemprop=&quot;caption&quot;&gt;&lt;span style=&quot;font-variant:small-caps;&quot;&gt;&lt;b&gt;Abb. 2: &lt;a href=&quot;https://yasm.com/wiki/de/img/enterprise-service-management/enterprise-service-management-esm-aufgaben-prozesse-lifecycle.jpg&quot; title=&quot;Enterprise-Service-Management Prozesse&quot;&gt;Enterprise-Service-Management Prozesse&lt;/a&gt;&lt;/b&gt;&lt;/span&gt;&lt;br /&gt;Aufgaben / Aktivitäten im ESM-Service-Lifecyle&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/html&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;div class=&quot;thumbcaption&quot; style=&quot;margin:5px 0px 20px 20px;&quot;&gt;&lt;span itemprop=&quot;caption&quot;&gt;&lt;span style=&quot;font-variant:small-caps;&quot;&gt;&lt;b&gt;Abb. 2: &lt;a href=&quot;https://yasm.com/wiki/de/img/enterprise-service-management/enterprise-service-management-esm-aufgaben-prozesse-lifecycle.jpg&quot; title=&quot;Enterprise-Service-Management Prozesse&quot;&gt;Enterprise-Service-Management Prozesse&lt;/a&gt;&lt;/b&gt;&lt;/span&gt;&lt;br /&gt;Aufgaben / Aktivitäten im ESM-Service-Lifecyle&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/html&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;span style=&quot;word-wrap:normal;&quot;&gt;Enterprise&amp;#8209;Service-Management ist im Gegensatz zu ITIL kein klar definiertes Framework, sodass wir keine allgemein anerkannte [[Service-Management-Prozesse|Liste von ESM-Prozessen]] und &amp;#8209;Aktivitäten benennen können.&lt;/span&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;span style=&quot;word-wrap:normal;&quot;&gt;Enterprise&amp;#8209;Service-Management ist im Gegensatz zu ITIL kein klar definiertes Framework, sodass wir keine allgemein anerkannte [[Service-Management-Prozesse|Liste von ESM-Prozessen]] und &amp;#8209;Aktivitäten benennen können.&lt;/span&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Da aber ESM seine Wurzeln in der IT-Service-Management Best-Practice hat, ist es sehr plausibel, dass das Service-Lifecycle-Konzept aus ITIL ein guter Startpunkt für alle Organisationen ist, die ihr Service Management verbessern möchten. Der Lifecycle basiert auf einer seit langem etablierten Management-Methode zur [[LP5: Verbessern der Services|Kontinuierlichen Verbesserung (CSI)]], die als &quot;Plan-Do-Check-Act&quot; oder &quot;PDCA-Zyklus&quot; bekannt geworden ist.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Da aber ESM seine Wurzeln in der IT-Service-Management Best-Practice hat, ist es sehr plausibel, dass das Service-Lifecycle-Konzept aus ITIL ein guter Startpunkt für alle Organisationen ist, die ihr Service Management verbessern möchten. Der Lifecycle basiert auf einer seit langem etablierten Management-Methode zur [[LP5: Verbessern der Services|Kontinuierlichen Verbesserung (CSI)]], die als &quot;Plan-Do-Check-Act&quot; oder &quot;PDCA-Zyklus&quot; bekannt geworden ist.</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">===ESM-Service-Lifecycle===</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Der &lt;u&gt;[[Service-Management-Prozesse#service-lifecycle-prozesse|ESM-Service-Lifecycle]]&lt;/u&gt; besteht aus fünf Prozessen (oder &quot;Phasen&quot;):</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Der &lt;u&gt;[[Service-Management-Prozesse#service-lifecycle-prozesse|ESM-Service-Lifecycle]]&lt;/u&gt; besteht aus fünf Prozessen (oder &quot;Phasen&quot;):</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l131">Zeile 131:</td> <td colspan="2" class="diff-lineno">Zeile 134:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># [[LP4: Betreiben der Services|Service-Betrieb]]:&lt;br /&gt;Wenn die Services in Betrieb sind, müssen wir sicherstellen, dass sie effizient und effektiv bereitgestellt werden. Dazu gehört, dass wir Störungen und Service-Anfragen bearbeiten, Wartungsaufgaben durchführen und Berichte über die erreichte Service-Qualität erstellen.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># [[LP4: Betreiben der Services|Service-Betrieb]]:&lt;br /&gt;Wenn die Services in Betrieb sind, müssen wir sicherstellen, dass sie effizient und effektiv bereitgestellt werden. Dazu gehört, dass wir Störungen und Service-Anfragen bearbeiten, Wartungsaufgaben durchführen und Berichte über die erreichte Service-Qualität erstellen.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># [[LP5: Verbessern der Services|Service-Verbesserung]]:&lt;br /&gt;In der letzten Phase sorgen wir für die kontinuierliche Verbesserung der Services. In diesem Prozess begutachten wir, ob die Services wie zugesagt geliefert werden; und wir suchen nach möglichen Service-Verbesserungen, die wir dann spezifizieren und implementieren.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># [[LP5: Verbessern der Services|Service-Verbesserung]]:&lt;br /&gt;In der letzten Phase sorgen wir für die kontinuierliche Verbesserung der Services. In diesem Prozess begutachten wir, ob die Services wie zugesagt geliefert werden; und wir suchen nach möglichen Service-Verbesserungen, die wir dann spezifizieren und implementieren.</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l140">Zeile 140:</td> <td colspan="2" class="diff-lineno">Zeile 142:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Zum Beispiel wird ein Unternehmen, das Apparaturen vor Ort beim Kunden installiert, robuste Prozesse für das Managen von Konfigurations-Informationen und die Beseitigung von Störungen dieser Geräte benötigen, während diese Prozesse etwa für eine Restaurantkette weniger bedeutsam sind.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Zum Beispiel wird ein Unternehmen, das Apparaturen vor Ort beim Kunden installiert, robuste Prozesse für das Managen von Konfigurations-Informationen und die Beseitigung von Störungen dieser Geräte benötigen, während diese Prozesse etwa für eine Restaurantkette weniger bedeutsam sind.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Neben den Service-Lifecycle-Prozessen werden die meisten Organisationen auch einige &lt;u&gt;[[Service-Management-Prozesse#unterstuetzende-prozesse|zusätzliche, unterstützende ESM-Prozesse]]&lt;/u&gt; benötigen, die in der Service-Management Best-Practice empfohlen werden. Dazu zählen das [[SP3: Pflegen der Kundenbeziehungen|Kundenbeziehungs-Management]], [[SP6: Managen von Projekten|Projekt-Management]], [[SP12: Managen der Service-Finanzen|Finanz-Management]] usw. Wieder ist diese Liste nicht verbindlich; welche Prozesse sinnvoll sind, hängt davon ab, welche Art von Geschäft man betreibt.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">===Unterstützende ESM-Prozesse===</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Neben den Service-Lifecycle-Prozessen werden die meisten Organisationen auch einige &lt;u&gt;[[Service-Management-Prozesse#unterstuetzende-prozesse|zusätzliche, unterstützende ESM-Prozesse]]&lt;/u&gt; benötigen, die in der Service-Management Best-Practice empfohlen werden. Dazu zählen das  </div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* [[SP2: Pflegen des Serviceportfolios|Service-Portfolio-Management]],</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* </ins>[[SP3: Pflegen der Kundenbeziehungen|Kundenbeziehungs-Management]],  </div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* </ins>[[SP6: Managen von Projekten|Projekt-Management]],  </div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* </ins>[[SP12: Managen der Service-Finanzen|Finanz-Management]]</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* </ins>usw.  </div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Wieder ist diese Liste nicht verbindlich; welche Prozesse sinnvoll sind, hängt davon ab, welche Art von Geschäft man betreibt.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==&lt;span id=&quot;enterprise-service-management-framework&quot;&gt;YaSM - das ESM-Prozessmodell&lt;/span&gt;==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==&lt;span id=&quot;enterprise-service-management-framework&quot;&gt;YaSM - das ESM-Prozessmodell&lt;/span&gt;==</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l197">Zeile 197:</td> <td colspan="2" class="diff-lineno">Zeile 208:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;url&quot; href=&quot;https://yasm.com/wiki/de/index.php/Enterprise-Service-Management_(ESM)_und_YaSM&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;url&quot; href=&quot;https://yasm.com/wiki/de/index.php/Enterprise-Service-Management_(ESM)_und_YaSM&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;primaryImageOfPage&quot; href=&quot;https://yasm.com/wiki/de/img/enterprise-service-management/enterprise-service-management-esm-aufgaben-prozesse-lifecycle.jpg&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;primaryImageOfPage&quot; href=&quot;https://yasm.com/wiki/de/img/enterprise-service-management/enterprise-service-management-esm-aufgaben-prozesse-lifecycle.jpg&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link <del style="font-weight: bold; text-decoration: none;"> </del>itemprop="significantLinks" href="https://yasm.com/wiki/de/index.php/Service-Management-Prozesse" /&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop="significantLinks" href="https://yasm.com/wiki/de/index.php/Service-Management-Prozesse" /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link <del style="font-weight: bold; text-decoration: none;"> </del>itemprop="significantLinks" href="https://yasm.com/wiki/de/index.php/Was_ist_YaSM" /&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop="significantLinks" href="https://yasm.com/wiki/de/index.php/Was_ist_YaSM" /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link <del style="font-weight: bold; text-decoration: none;"> </del>itemprop="significantLinks" href="https://yasm.com/wiki/de/index.php/Service-Management-Projekt_-_Roadmap" /&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop="significantLinks" href="https://yasm.com/wiki/de/index.php/Service-Management-Projekt_-_Roadmap" /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link <del style="font-weight: bold; text-decoration: none;"> </del>itemprop="citation" href="https://yasm.com/wiki/en/index.php/Enterprise_Service_Management_(ESM)_and_YaSM" /&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop="citation" href="https://yasm.com/wiki/en/index.php/Enterprise_Service_Management_(ESM)_and_YaSM" /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;mentions&quot; content=&quot;https://wiki.de.it-processmaps.com/index.php/Hauptseite&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;mentions&quot; content=&quot;https://wiki.de.it-processmaps.com/index.php/Hauptseite&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;mentions&quot; content=&quot;https://en.wikipedia.org/wiki/Service_governance#Enterprise_service_management&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;mentions&quot; content=&quot;https://en.wikipedia.org/wiki/Service_governance#Enterprise_service_management&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l210">Zeile 210:</td> <td colspan="2" class="diff-lineno">Zeile 221:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;!-- Diese Seite liegt in folgenden Kategorien: --&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;!-- Diese Seite liegt in folgenden Kategorien: --&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>[[Kategorie:Service Management Frameworks und Standards|!]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>[[Kategorie:Service Management Frameworks und Standards|!<ins style="font-weight: bold; text-decoration: none;">]][[Kategorie:YaSM-Prozess</ins>]]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;!-- keine Inhalte nach diesem Kommentar! --&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;!-- keine Inhalte nach diesem Kommentar! --&gt;</div></td></tr> </table> Andrea https://yasm.com/wiki/de/index.php?title=Enterprise-Service-Management_(ESM)_und_YaSM&diff=1204&oldid=prev Andrea am 29. Dezember 2023 um 13:19 Uhr 2023-12-29T13:19:51Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 29. Dezember 2023, 15:19 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l7">Zeile 7:</td> <td colspan="2" class="diff-lineno">Zeile 7:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:site_name&quot; content=&quot;YaSM Service Management&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:site_name&quot; content=&quot;YaSM Service Management&quot;&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:type&quot; content=&quot;article&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:type&quot; content=&quot;article&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta property="fb:admins" content="100002035253209" /&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta property="fb:admins" content="100002592864414" /&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image&quot; content=&quot;https://yasm.com/wiki/de/img/enterprise-service-management/enterprise-service-management-esm-aufgaben-prozesse-lifecycle.jpg&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image&quot; content=&quot;https://yasm.com/wiki/de/img/enterprise-service-management/enterprise-service-management-esm-aufgaben-prozesse-lifecycle.jpg&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:width&quot; content=&quot;1200&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:width&quot; content=&quot;1200&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l15">Zeile 15:</td> <td colspan="2" class="diff-lineno">Zeile 13:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:width&quot; content=&quot;1280&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:width&quot; content=&quot;1280&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:height&quot; content=&quot;720&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:height&quot; content=&quot;720&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:card" content="summary_large_image"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:site" content="@YaSM_DACH"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:creator" content="@YaSM_DACH"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:title" content="Enterprise-Service-Management (ESM)"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:description" content="Enterprise-Service-Management (ESM) erzeugt Mehrwert für Kunden in Form von Services. ESM umfasst Fähigkeiten für das Designen, Implementieren, Betreiben und Verbessern von Services."&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:image" content="https://yasm.com/wiki/de/img/enterprise-service-management/was-ist-enterprise-service-management.jpg"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:image:alt" content="Was ist Enterprise-Service-Management? Wie hat sich Enterprise-Service-Management (ESM) aus IT-Service-Management (ITSM) entwickelt, und welche Vorteile bietet diese Methode?"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;link href=&quot;https://plus.google.com/100916307096177053362/posts&quot; rel=&quot;publisher&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;link href=&quot;https://plus.google.com/100916307096177053362/posts&quot; rel=&quot;publisher&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td></tr> </table> Andrea https://yasm.com/wiki/de/index.php?title=Enterprise-Service-Management_(ESM)_und_YaSM&diff=1140&oldid=prev Andrea am 30. März 2023 um 10:25 Uhr 2023-03-30T10:25:05Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 30. März 2023, 12:25 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l103">Zeile 103:</td> <td colspan="2" class="diff-lineno">Zeile 103:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;div style=&quot;float:right;&quot;&gt;&lt;div itemid=&quot;https://yasm.com/wiki/de/img/enterprise-service-management/enterprise-service-management-esm-aufgaben-prozesse-lifecycle.jpg&quot; itemscope itemtype=&quot;https://schema.org/ImageObject&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;div style=&quot;float:right;&quot;&gt;&lt;div itemid=&quot;https://yasm.com/wiki/de/img/enterprise-service-management/enterprise-service-management-esm-aufgaben-prozesse-lifecycle.jpg&quot; itemscope itemtype=&quot;https://schema.org/ImageObject&quot;&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;a href="https://yasm.com/wiki/de/img/enterprise-service-management/enterprise-service-management-esm-aufgaben-prozesse-lifecycle.jpg" title="Enterprise Service Management Prozesse <del style="font-weight: bold; text-decoration: none;">und Aufgaben</del>" itemprop="contentUrl"&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;a href="https://yasm.com/wiki/de/img/enterprise-service-management/enterprise-service-management-esm-aufgaben-prozesse-lifecycle.jpg" title="Enterprise<ins style="font-weight: bold; text-decoration: none;">-</ins>Service<ins style="font-weight: bold; text-decoration: none;">-</ins>Management Prozesse" itemprop="contentUrl"&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop="caption" content="Enterprise-Service-Management Prozesse <del style="font-weight: bold; text-decoration: none;">und </del>Aufgaben<del style="font-weight: bold; text-decoration: none;">: Der </del>ESM Service-<del style="font-weight: bold; text-decoration: none;">Lifecycle</del>" /&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop="caption" content="Enterprise-Service-Management Prozesse<ins style="font-weight: bold; text-decoration: none;">: </ins>Aufgaben <ins style="font-weight: bold; text-decoration: none;">/ Aktivitäten im </ins>ESM<ins style="font-weight: bold; text-decoration: none;">-</ins>Service-<ins style="font-weight: bold; text-decoration: none;">Lifecyle</ins>" /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;dateCreated&quot; content=&quot;2023-03-18&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;dateCreated&quot; content=&quot;2023-03-18&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;datePublished&quot; content=&quot;2023-03-24&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;datePublished&quot; content=&quot;2023-03-24&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l127">Zeile 127:</td> <td colspan="2" class="diff-lineno">Zeile 127:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta  itemprop=&quot;keywords&quot; content=&quot;Enterprise Service Management Aufgaben&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta  itemprop=&quot;keywords&quot; content=&quot;Enterprise Service Management Aufgaben&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta  itemprop=&quot;keywords&quot; content=&quot;Enterprise Service Management Inhalte&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta  itemprop=&quot;keywords&quot; content=&quot;Enterprise Service Management Inhalte&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;img itemprop="contentUrl" style="margin:5px 0px 15px 20px; float:right;" srcset="https://yasm.com/wiki/de/img/enterprise-service-management/480px/enterprise-service-management-esm-aufgaben-prozesse-lifecycle.jpg 480w, https://yasm.com/wiki/de/img/enterprise-service-management/enterprise-service-management-esm-aufgaben-prozesse-lifecycle.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/de/img/enterprise-service-management/480px/enterprise-service-management-esm-aufgaben-prozesse-lifecycle.jpg" width="480" height="360" title="Enterprise-Service-Management Prozesse <del style="font-weight: bold; text-decoration: none;">und Aufgaben</del>" alt="<del style="font-weight: bold; text-decoration: none;">Enterprise Service Management: Prozesse und Aufgaben. </del>Die Prozesse im ESM-Lifecyle umfassen Aktivitäten in den Bereichen Strategie, Design, Implementierung, Betrieb (Operation) und Verbesserung." /&gt;&lt;/a&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;img itemprop="contentUrl" style="margin:5px 0px 15px 20px; float:right;" srcset="https://yasm.com/wiki/de/img/enterprise-service-management/480px/enterprise-service-management-esm-aufgaben-prozesse-lifecycle.jpg 480w, https://yasm.com/wiki/de/img/enterprise-service-management/enterprise-service-management-esm-aufgaben-prozesse-lifecycle.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/de/img/enterprise-service-management/480px/enterprise-service-management-esm-aufgaben-prozesse-lifecycle.jpg" width="480" height="360" title="Enterprise-Service-Management Prozesse" alt="Die Prozesse im ESM-Lifecyle umfassen Aktivitäten in den Bereichen Strategie, Design, Implementierung, Betrieb (Operation) und Verbesserung." /&gt;&lt;/a&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;div class="thumbcaption" style="margin:5px 0px 20px 20px;"&gt;&lt;span itemprop="caption"&gt;&lt;span style="font-variant:small-caps;"&gt;&lt;b&gt;Abb. 2: &lt;a href="https://yasm.com/wiki/de/img/enterprise-service-management/enterprise-service-management-esm-aufgaben-prozesse-lifecycle.jpg" title="Enterprise Service Management Prozesse <del style="font-weight: bold; text-decoration: none;">und Aufgaben</del>"&gt;Enterprise-Service-Management Prozesse&lt;/a&gt;&lt;/b&gt;&lt;/span&gt;&lt;br /&gt;Aufgaben / Aktivitäten im ESM-Service-Lifecyle&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/html&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;div class="thumbcaption" style="margin:5px 0px 20px 20px;"&gt;&lt;span itemprop="caption"&gt;&lt;span style="font-variant:small-caps;"&gt;&lt;b&gt;Abb. 2: &lt;a href="https://yasm.com/wiki/de/img/enterprise-service-management/enterprise-service-management-esm-aufgaben-prozesse-lifecycle.jpg" title="Enterprise<ins style="font-weight: bold; text-decoration: none;">-</ins>Service<ins style="font-weight: bold; text-decoration: none;">-</ins>Management Prozesse"&gt;Enterprise-Service-Management Prozesse&lt;/a&gt;&lt;/b&gt;&lt;/span&gt;&lt;br /&gt;Aufgaben / Aktivitäten im ESM-Service-Lifecyle&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/html&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;span style=&quot;word-wrap:normal;&quot;&gt;Enterprise&amp;#8209;Service-Management ist im Gegensatz zu ITIL kein klar definiertes Framework, sodass wir keine allgemein anerkannte [[Service-Management-Prozesse|Liste von ESM-Prozessen]] und &amp;#8209;Aktivitäten benennen können.&lt;/span&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;span style=&quot;word-wrap:normal;&quot;&gt;Enterprise&amp;#8209;Service-Management ist im Gegensatz zu ITIL kein klar definiertes Framework, sodass wir keine allgemein anerkannte [[Service-Management-Prozesse|Liste von ESM-Prozessen]] und &amp;#8209;Aktivitäten benennen können.&lt;/span&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> </table> Andrea https://yasm.com/wiki/de/index.php?title=Enterprise-Service-Management_(ESM)_und_YaSM&diff=1138&oldid=prev Andrea am 27. März 2023 um 12:16 Uhr 2023-03-27T12:16:59Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 27. März 2023, 14:16 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l3">Zeile 3:</td> <td colspan="2" class="diff-lineno">Zeile 3:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;description&quot; content=&quot;Enterprise-Service-Management (ESM) ist eine Management-Disziplin, die darauf abzielt, den Kunden einen Mehrwert in Form von Services bzw. Dienstleistungen zu bieten. ESM umfasst Fähigkeiten für das Designen, Implementieren, Betreiben und Verbessern von Services.&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;description&quot; content=&quot;Enterprise-Service-Management (ESM) ist eine Management-Disziplin, die darauf abzielt, den Kunden einen Mehrwert in Form von Services bzw. Dienstleistungen zu bieten. ESM umfasst Fähigkeiten für das Designen, Implementieren, Betreiben und Verbessern von Services.&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:url&quot; content=&quot;https://yasm.com/wiki/de/index.php/Enterprise-Service-Management_(ESM)_und_YaSM&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:url&quot; content=&quot;https://yasm.com/wiki/de/index.php/Enterprise-Service-Management_(ESM)_und_YaSM&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property="og:title" content="Enterprise-Service-Management | YaSM <del style="font-weight: bold; text-decoration: none;">Service-Management</del>-Wiki" /&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property="og:title" content="Enterprise-Service-Management | YaSM-Wiki" /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:description&quot; content=&quot;Enterprise-Service-Management (ESM) ist eine Management-Disziplin, die darauf abzielt, den Kunden einen Mehrwert in Form von Services bzw. Dienstleistungen zu bieten. ESM umfasst Fähigkeiten für das Designen, Implementieren, Betreiben und Verbessern von Services.&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:description&quot; content=&quot;Enterprise-Service-Management (ESM) ist eine Management-Disziplin, die darauf abzielt, den Kunden einen Mehrwert in Form von Services bzw. Dienstleistungen zu bieten. ESM umfasst Fähigkeiten für das Designen, Implementieren, Betreiben und Verbessern von Services.&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:site_name&quot; content=&quot;YaSM Service Management&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:site_name&quot; content=&quot;YaSM Service Management&quot;&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l9">Zeile 9:</td> <td colspan="2" class="diff-lineno">Zeile 9:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;fb:admins&quot; content=&quot;100002035253209&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;fb:admins&quot; content=&quot;100002035253209&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;fb:admins&quot; content=&quot;100002592864414&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;fb:admins&quot; content=&quot;100002592864414&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property="og:image" content="https://yasm.com/wiki/de/img/enterprise-service-management/<del style="font-weight: bold; text-decoration: none;">was-ist-</del>enterprise-service-management.jpg" /&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property="og:image" content="https://yasm.com/wiki/de/img/enterprise-service-management/enterprise-service-management<ins style="font-weight: bold; text-decoration: none;">-esm-aufgaben-prozesse-lifecycle</ins>.jpg" /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:width&quot; content=&quot;1200&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:width&quot; content=&quot;1200&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property="og:image:height" content="<del style="font-weight: bold; text-decoration: none;">675</del>" /&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property="og:image:height" content="<ins style="font-weight: bold; text-decoration: none;">900</ins>" /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image&quot; content=&quot;https://yasm.com/de/content/videos/enterprise-service-management-yasm/video-enterprise-service-management-yasm.jpg&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image&quot; content=&quot;https://yasm.com/de/content/videos/enterprise-service-management-yasm/video-enterprise-service-management-yasm.jpg&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:width&quot; content=&quot;1280&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:width&quot; content=&quot;1280&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l20">Zeile 20:</td> <td colspan="2" class="diff-lineno">Zeile 20:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;twitter:title&quot; content=&quot;Enterprise-Service-Management (ESM)&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;twitter:title&quot; content=&quot;Enterprise-Service-Management (ESM)&quot;&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;twitter:description&quot; content=&quot;Enterprise-Service-Management (ESM) erzeugt Mehrwert für Kunden in Form von Services. ESM umfasst Fähigkeiten für das Designen, Implementieren, Betreiben und Verbessern von Services.&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;twitter:description&quot; content=&quot;Enterprise-Service-Management (ESM) erzeugt Mehrwert für Kunden in Form von Services. ESM umfasst Fähigkeiten für das Designen, Implementieren, Betreiben und Verbessern von Services.&quot;&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name="twitter:image" content="https://yasm.com/wiki/de/img/enterprise-service-management/enterprise-service-management<del style="font-weight: bold; text-decoration: none;">-esm-aufgaben-prozesse-lifecycle</del>.jpg"&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name="twitter:image" content="https://yasm.com/wiki/de/img/enterprise-service-management/<ins style="font-weight: bold; text-decoration: none;">was-ist-</ins>enterprise-service-management.jpg"&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name="twitter:image:alt" content="Enterprise Service Management<del style="font-weight: bold; text-decoration: none;">: Prozesse und Aufgaben. Die Prozesse im </del>ESM-<del style="font-weight: bold; text-decoration: none;">Lifecyle umfassen Aktivitäten in den Bereichen Strategie</del>, <del style="font-weight: bold; text-decoration: none;">Design, Implementierung, Betrieb </del>und <del style="font-weight: bold; text-decoration: none;">Verbesserung.</del>"&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name="twitter:image:alt" content="<ins style="font-weight: bold; text-decoration: none;">Was ist Enterprise-Service-Management? Wie hat sich </ins>Enterprise<ins style="font-weight: bold; text-decoration: none;">-</ins>Service<ins style="font-weight: bold; text-decoration: none;">-</ins>Management <ins style="font-weight: bold; text-decoration: none;">(</ins>ESM<ins style="font-weight: bold; text-decoration: none;">) aus IT</ins>-<ins style="font-weight: bold; text-decoration: none;">Service-Management (ITSM) entwickelt</ins>, und <ins style="font-weight: bold; text-decoration: none;">welche Vorteile bietet diese Methode?</ins>"&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;link href=&quot;https://plus.google.com/100916307096177053362/posts&quot; rel=&quot;publisher&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;link href=&quot;https://plus.google.com/100916307096177053362/posts&quot; rel=&quot;publisher&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l206">Zeile 206:</td> <td colspan="2" class="diff-lineno">Zeile 206:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;url&quot; href=&quot;https://yasm.com/wiki/de/index.php/Enterprise-Service-Management_(ESM)_und_YaSM&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;url&quot; href=&quot;https://yasm.com/wiki/de/index.php/Enterprise-Service-Management_(ESM)_und_YaSM&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;primaryImageOfPage&quot; href=&quot;https://yasm.com/wiki/de/img/enterprise-service-management/enterprise-service-management-esm-aufgaben-prozesse-lifecycle.jpg&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;primaryImageOfPage&quot; href=&quot;https://yasm.com/wiki/de/img/enterprise-service-management/enterprise-service-management-esm-aufgaben-prozesse-lifecycle.jpg&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">  &lt;time itemprop="datePublished" datetime="2016-11-29"&gt;&lt;/time&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">  &lt;time itemprop="dateModified" datetime="2023-03-24"&gt;&lt;/time&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link  itemprop=&quot;significantLinks&quot; href=&quot;https://yasm.com/wiki/de/index.php/Service-Management-Prozesse&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link  itemprop=&quot;significantLinks&quot; href=&quot;https://yasm.com/wiki/de/index.php/Service-Management-Prozesse&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link  itemprop=&quot;significantLinks&quot; href=&quot;https://yasm.com/wiki/de/index.php/Was_ist_YaSM&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link  itemprop=&quot;significantLinks&quot; href=&quot;https://yasm.com/wiki/de/index.php/Was_ist_YaSM&quot; /&gt;</div></td></tr> </table> Andrea https://yasm.com/wiki/de/index.php?title=Enterprise-Service-Management_(ESM)_und_YaSM&diff=1136&oldid=prev Andrea am 24. März 2023 um 14:53 Uhr 2023-03-24T14:53:19Z <p></p> <a href="https://yasm.com/wiki/de/index.php?title=Enterprise-Service-Management_(ESM)_und_YaSM&amp;diff=1136&amp;oldid=1121">Änderungen zeigen</a> Andrea https://yasm.com/wiki/de/index.php?title=Enterprise-Service-Management_(ESM)_und_YaSM&diff=1121&oldid=prev Andrea am 6. November 2022 um 17:53 Uhr 2022-11-06T17:53:07Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 6. November 2022, 19:53 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l1">Zeile 1:</td> <td colspan="2" class="diff-lineno">Zeile 1:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;itpmch&gt;&lt;title&gt;Enterprise-Service-Management | YaSM-Wiki&lt;/title&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;itpmch&gt;&lt;title&gt;Enterprise-Service-Management | YaSM-Wiki&lt;/title&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;keywords&quot; content=&quot;enterprise service management, esm, was ist enterprise service management, enterprise service management framework, enterprise service management prozesse, enterprise service management vs. IT service management, esm vs. itsm&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;keywords&quot; content=&quot;enterprise service management, esm, was ist enterprise service management, enterprise service management framework, enterprise service management prozesse, enterprise service management vs. IT service management, esm vs. itsm&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name="description" content="Enterprise-Service-Management (ESM) ist eine Management-Disziplin, <del style="font-weight: bold; text-decoration: none;">deren Ziel es ist</del>, Mehrwert <del style="font-weight: bold; text-decoration: none;">für Kunden </del>in Form von Services zu <del style="font-weight: bold; text-decoration: none;">erzeugen</del>. ESM umfasst Fähigkeiten für das Designen, Implementieren, Betreiben und Verbessern von Services." /&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name="description" content="Enterprise-Service-Management (ESM) ist eine Management-Disziplin, <ins style="font-weight: bold; text-decoration: none;">die darauf abzielt</ins>, <ins style="font-weight: bold; text-decoration: none;">den Kunden einen </ins>Mehrwert in Form von Services <ins style="font-weight: bold; text-decoration: none;">bzw. Dienstleistungen </ins>zu <ins style="font-weight: bold; text-decoration: none;">bieten</ins>. ESM umfasst Fähigkeiten für das Designen, Implementieren, Betreiben und Verbessern von Services." /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:url&quot; content=&quot;https://yasm.com/wiki/de/index.php/Enterprise-Service-Management_(ESM)_und_YaSM&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:url&quot; content=&quot;https://yasm.com/wiki/de/index.php/Enterprise-Service-Management_(ESM)_und_YaSM&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:title&quot; content=&quot;Enterprise-Service-Management | YaSM Service-Management-Wiki&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:title&quot; content=&quot;Enterprise-Service-Management | YaSM Service-Management-Wiki&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property="og:description" content="Enterprise-Service-Management (ESM) ist eine Management-Disziplin, <del style="font-weight: bold; text-decoration: none;">deren Ziel es ist</del>, Mehrwert <del style="font-weight: bold; text-decoration: none;">für Kunden </del>in Form von Services zu <del style="font-weight: bold; text-decoration: none;">erzeugen</del>. ESM umfasst Fähigkeiten für das Designen, Implementieren, Betreiben und Verbessern von Services." /&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property="og:description" content="Enterprise-Service-Management (ESM) ist eine Management-Disziplin, <ins style="font-weight: bold; text-decoration: none;">die darauf abzielt</ins>, <ins style="font-weight: bold; text-decoration: none;">den Kunden einen </ins>Mehrwert in Form von Services <ins style="font-weight: bold; text-decoration: none;">bzw. Dienstleistungen </ins>zu <ins style="font-weight: bold; text-decoration: none;">bieten</ins>. ESM umfasst Fähigkeiten für das Designen, Implementieren, Betreiben und Verbessern von Services." /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:site_name&quot; content=&quot;YaSM&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:site_name&quot; content=&quot;YaSM&quot;&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:type&quot; content=&quot;article&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:type&quot; content=&quot;article&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l21">Zeile 21:</td> <td colspan="2" class="diff-lineno">Zeile 21:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;twitter:description&quot; content=&quot;Enterprise-Service-Management (ESM) erzeugt Mehrwert für Kunden in Form von Services. ESM umfasst Fähigkeiten für das Designen, Implementieren, Betreiben und Verbessern von Services.&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;twitter:description&quot; content=&quot;Enterprise-Service-Management (ESM) erzeugt Mehrwert für Kunden in Form von Services. ESM umfasst Fähigkeiten für das Designen, Implementieren, Betreiben und Verbessern von Services.&quot;&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;twitter:image&quot; content=&quot;https://yasm.com/wiki/de/img/enterprise-service-management/was-ist-enterprise-service-management.jpg&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;twitter:image&quot; content=&quot;https://yasm.com/wiki/de/img/enterprise-service-management/was-ist-enterprise-service-management.jpg&quot;&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name="twitter:image:alt" content="Enterprise-Service-Management (ESM) <del style="font-weight: bold; text-decoration: none;">ist Management-Disziplin. Ziel von ESM ist es, Mehrwert für Kunden in Form von Services zu erzeugen. Im Gegensatz zum ESM geht es beim </del>IT-Service-Management (ITSM) <del style="font-weight: bold; text-decoration: none;">speziell um das Managen von IT-Services.</del>"&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name="twitter:image:alt" content="<ins style="font-weight: bold; text-decoration: none;">Was ist Enterprise-Service-Management? Wie hat sich </ins>Enterprise-Service-Management (ESM) <ins style="font-weight: bold; text-decoration: none;">aus </ins>IT-Service-Management (ITSM) <ins style="font-weight: bold; text-decoration: none;">entwickelt, und welche Vorteile bietet diese Methode?</ins>"&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;link href=&quot;https://plus.google.com/100916307096177053362/posts&quot; rel=&quot;publisher&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;link href=&quot;https://plus.google.com/100916307096177053362/posts&quot; rel=&quot;publisher&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l27">Zeile 27:</td> <td colspan="2" class="diff-lineno">Zeile 27:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;span id="enterprise-service-management"&gt;&lt;span id="md-webpage-description" itemprop="description"&gt;[[Enterprise-Service-Management_(ESM)_und_YaSM|Enterprise-Service-Management (ESM)]] ist eine Management-Disziplin, <del style="font-weight: bold; text-decoration: none;">deren Ziel es ist</del>, Mehrwert <del style="font-weight: bold; text-decoration: none;">für Kunden </del>in Form von Services zu <del style="font-weight: bold; text-decoration: none;">erzeugen</del>. ESM umfasst Fähigkeiten für das Designen, Implementieren, Betreiben und Verbessern von [[Service|Services]]. [[#ITIL-Glossar|[1]]]<del style="font-weight: bold; text-decoration: none;">&lt;br /&gt;&lt;br /&gt;Im Gegensatz dazu geht es beim &lt;i&gt;IT-Service-Management (ITSM)&lt;/i&gt; speziell um das Managen von IT-Services.</del>&lt;/span&gt;&lt;/span&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;span id="enterprise-service-management"&gt;&lt;span id="md-webpage-description" itemprop="description"&gt;[[Enterprise-Service-Management_(ESM)_und_YaSM|Enterprise-Service-Management (ESM)]] ist eine Management-Disziplin, <ins style="font-weight: bold; text-decoration: none;">die darauf abzielt</ins>, <ins style="font-weight: bold; text-decoration: none;">den Kunden einen </ins>Mehrwert in Form von Services <ins style="font-weight: bold; text-decoration: none;">bzw. Dienstleistungen </ins>zu <ins style="font-weight: bold; text-decoration: none;">bieten</ins>. ESM umfasst Fähigkeiten für das Designen, Implementieren, Betreiben und Verbessern von [[Service|Services]]. [[#ITIL-Glossar|[1]]]&lt;/span&gt;&lt;/span&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l47">Zeile 47:</td> <td colspan="2" class="diff-lineno">Zeile 47:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;keywords&quot; content=&quot;Enterprise Service Management&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;keywords&quot; content=&quot;Enterprise Service Management&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;keywords&quot; content=&quot;Was ist Enterprise Service Management&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;keywords&quot; content=&quot;Was ist Enterprise Service Management&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;img itemprop="contentUrl" style="margin:0px 0px 15px 20px; float:right;" srcset="https://yasm.com/wiki/de/img/enterprise-service-management/480px/was-ist-enterprise-service-management.jpg 480w, https://yasm.com/wiki/de/img/enterprise-service-management/was-ist-enterprise-service-management.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/de/img/enterprise-service-management/was-ist-enterprise-service-management.jpg" width="480" height="270" title="Was ist Enterprise-Service-Management (ESM)?" alt="Was ist Enterprise-Service-Management? Wie hat sich Enterprise-Service-Management (ESM) aus IT-Service-Management entwickelt, und welche Vorteile <del style="font-weight: bold; text-decoration: none;">hat ESM</del>?" /&gt;&lt;/a&gt;&lt;/div&gt;&lt;/html&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;img itemprop="contentUrl" style="margin:0px 0px 15px 20px; float:right;" srcset="https://yasm.com/wiki/de/img/enterprise-service-management/480px/was-ist-enterprise-service-management.jpg 480w, https://yasm.com/wiki/de/img/enterprise-service-management/was-ist-enterprise-service-management.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/de/img/enterprise-service-management/was-ist-enterprise-service-management.jpg" width="480" height="270" title="Was ist Enterprise-Service-Management (ESM)?" alt="Was ist Enterprise-Service-Management? Wie hat sich Enterprise-Service-Management (ESM) aus IT-Service-Management <ins style="font-weight: bold; text-decoration: none;">(ITSM) </ins>entwickelt, und welche Vorteile <ins style="font-weight: bold; text-decoration: none;">bietet diese Methode</ins>?" /&gt;&lt;/a&gt;&lt;/div&gt;&lt;/html&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>__TOC__</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>__TOC__</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l53">Zeile 53:</td> <td colspan="2" class="diff-lineno">Zeile 53:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;br style=&quot;clear:both;&quot;/&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;br style=&quot;clear:both;&quot;/&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">Eine abweichende Begriffsbestimmung bietet Wikipedia an: ESM wird dort beschrieben als "eine Kategorie von Business-</del>Management<del style="font-weight: bold; text-decoration: none;">-Software [...] und der Einsatz von Service-Prozessen und -Technologien innerhalb einer Organisation" [[#Wikipedia-</del>ESM<del style="font-weight: bold; text-decoration: none;">|[2]]]. Hier werden jedoch zwei Konzepte vermischt, die sehr verschieden sind:</del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">Enterprise Service </ins>Management <ins style="font-weight: bold; text-decoration: none;">(</ins>ESM<ins style="font-weight: bold; text-decoration: none;">) basiert auf denselben Ideen wie IT</ins>-Service-Management <ins style="font-weight: bold; text-decoration: none;">(ITSM)</ins>, <ins style="font-weight: bold; text-decoration: none;">einer etablierten Methode speziell für das Managen </ins>von <ins style="font-weight: bold; text-decoration: none;">IT</ins>-<ins style="font-weight: bold; text-decoration: none;">Services</ins>.</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">* Enterprise</del>-Service-Management <del style="font-weight: bold; text-decoration: none;">als eine Management-Disziplin</del>,  </div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">* und ESM-Tools oder -Software, die </del>von <del style="font-weight: bold; text-decoration: none;">Organisationen eingesetzt werden, um die ESM</del>-<del style="font-weight: bold; text-decoration: none;">Prozesse zu unterstützen</del>.</div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">Insofern stimmen wir </del>der Wikipedia-<del style="font-weight: bold; text-decoration: none;">Definition nicht zu</del>.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">Wikipedia definiert ESM als eine Komponente </ins>der <ins style="font-weight: bold; text-decoration: none;">Service-Governance, wobei es sich bei Service-Governance um "ein Mittel zur Erreichung guter Unternehmensführung durch das Management interner Unternehmensservices im gesamten Unternehmen" handelt [[#</ins>Wikipedia-<ins style="font-weight: bold; text-decoration: none;">ESM|[2]]].</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">Organisationen, die ESM eingeführt haben, verwenden zur Unterstützung ihrer Enterprise-Service-Management-Prozesse in der Regel ESM-Tools oder -Software, wie z. B. Helpdesk-Systeme</ins>.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l122">Zeile 122:</td> <td colspan="2" class="diff-lineno">Zeile 122:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==&lt;span id=&quot;enterprise-service-management-framework&quot;&gt;YaSM - das ESM-Prozessmodell&lt;/span&gt;==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==&lt;span id=&quot;enterprise-service-management-framework&quot;&gt;YaSM - das ESM-Prozessmodell&lt;/span&gt;==</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>ITIL wurde speziell für den Bereich der IT-Services entwickelt<del style="font-weight: bold; text-decoration: none;">, </del>und ist über die Jahre recht komplex geworden.  </div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>ITIL wurde speziell für den Bereich der IT-Services entwickelt und ist über die Jahre recht komplex geworden.  </div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Aus vielen Kundengesprächen wissen wir, dass die Service-Management-Empfehlungen einfacher und weniger auf das Management der IT-Infrastruktur ausgerichtet sein müssen, um für Organisationen außerhalb der Informationstechnologie attraktiv zu sein.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Aus vielen Kundengesprächen wissen wir, dass die Service-Management-Empfehlungen einfacher und weniger auf das Management der IT-Infrastruktur ausgerichtet sein müssen, um für Organisationen außerhalb der Informationstechnologie attraktiv zu sein.</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l138">Zeile 138:</td> <td colspan="2" class="diff-lineno">Zeile 138:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[1] &lt;span id=&quot;ITIL-Glossar&quot;&gt;Diese Beschreibung ist eine Variante der Begriffsbestimmung für Service-Management aus dem offiziellen ITIL&amp;reg;-Glossar. Den kompletten ITIL-Glossar können Sie auf der [https://www.axelos.com/resource-hub/glossary/ AXELOS-Webseite] als PDF herunterladen.&lt;/span&gt;&lt;br /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[1] &lt;span id=&quot;ITIL-Glossar&quot;&gt;Diese Beschreibung ist eine Variante der Begriffsbestimmung für Service-Management aus dem offiziellen ITIL&amp;reg;-Glossar. Den kompletten ITIL-Glossar können Sie auf der [https://www.axelos.com/resource-hub/glossary/ AXELOS-Webseite] als PDF herunterladen.&lt;/span&gt;&lt;br /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>[2] &lt;span id="Wikipedia-ESM"&gt;[https://en.wikipedia.org/wiki/<del style="font-weight: bold; text-decoration: none;">Enterprise_service_management Enterprise service management</del>]. -- Wikipedia. Abgerufen am <del style="font-weight: bold; text-decoration: none;">29</del>. <del style="font-weight: bold; text-decoration: none;">September 2018</del>.&lt;/span&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>[2] &lt;span id="Wikipedia-ESM"&gt;[https://en.wikipedia.org/wiki/<ins style="font-weight: bold; text-decoration: none;">Service_governance Service governance</ins>]. -- Wikipedia <ins style="font-weight: bold; text-decoration: none;">(Engl.)</ins>. Abgerufen am <ins style="font-weight: bold; text-decoration: none;">06</ins>. <ins style="font-weight: bold; text-decoration: none;">November 2022</ins>.&lt;/span&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;Von:&amp;#160;&amp;#160;Stefan Kempter&amp;#160;&lt;a href=&quot;https://www.linkedin.com/in/stefankempter&quot;&gt;&lt;img style=&quot;margin:0px 0px 0px 0px;&quot; src=&quot;/wiki/de/img/yasm-wiki/bookmarking/linkedin.jpg&quot; width=&quot;16&quot; height=&quot;16&quot; title=&quot;Von: Stefan Kempter | Profil auf LinkedIn&quot; alt=&quot;Autor: Stefan Kempter, IT Process Maps GbR&quot; /&gt;&lt;/a&gt;&amp;#160;&amp;#160;und&amp;#160;&amp;#160;Andrea Kempter&amp;#160;&lt;a href=&quot;https://www.linkedin.com/in/andreakempter&quot;&gt;&lt;img style=&quot;margin:0px 0px 0px 0px;&quot; src=&quot;/wiki/de/img/yasm-wiki/bookmarking/linkedin.jpg&quot; width=&quot;16&quot; height=&quot;16&quot; title=&quot;Von: Andrea Kempter | Profil auf LinkedIn&quot; alt=&quot;Koautor: Andrea Kempter, IT Process Maps GbR&quot; /&gt;&lt;/a&gt;, IT Process Maps.&lt;/html&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;Von:&amp;#160;&amp;#160;Stefan Kempter&amp;#160;&lt;a href=&quot;https://www.linkedin.com/in/stefankempter&quot;&gt;&lt;img style=&quot;margin:0px 0px 0px 0px;&quot; src=&quot;/wiki/de/img/yasm-wiki/bookmarking/linkedin.jpg&quot; width=&quot;16&quot; height=&quot;16&quot; title=&quot;Von: Stefan Kempter | Profil auf LinkedIn&quot; alt=&quot;Autor: Stefan Kempter, IT Process Maps GbR&quot; /&gt;&lt;/a&gt;&amp;#160;&amp;#160;und&amp;#160;&amp;#160;Andrea Kempter&amp;#160;&lt;a href=&quot;https://www.linkedin.com/in/andreakempter&quot;&gt;&lt;img style=&quot;margin:0px 0px 0px 0px;&quot; src=&quot;/wiki/de/img/yasm-wiki/bookmarking/linkedin.jpg&quot; width=&quot;16&quot; height=&quot;16&quot; title=&quot;Von: Andrea Kempter | Profil auf LinkedIn&quot; alt=&quot;Koautor: Andrea Kempter, IT Process Maps GbR&quot; /&gt;&lt;/a&gt;, IT Process Maps.&lt;/html&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l173">Zeile 173:</td> <td colspan="2" class="diff-lineno">Zeile 173:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;primaryImageOfPage&quot; href=&quot;https://yasm.com/wiki/de/img/enterprise-service-management/was-ist-enterprise-service-management.jpg&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;primaryImageOfPage&quot; href=&quot;https://yasm.com/wiki/de/img/enterprise-service-management/was-ist-enterprise-service-management.jpg&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;time itemprop=&quot;datePublished&quot; datetime=&quot;2016-11-29&quot;&gt;&lt;/time&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;time itemprop=&quot;datePublished&quot; datetime=&quot;2016-11-29&quot;&gt;&lt;/time&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>   &lt;time itemprop="dateModified" datetime="2022-<del style="font-weight: bold; text-decoration: none;">09</del>-<del style="font-weight: bold; text-decoration: none;">28</del>"&gt;&lt;/time&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>   &lt;time itemprop="dateModified" datetime="2022-<ins style="font-weight: bold; text-decoration: none;">11</ins>-<ins style="font-weight: bold; text-decoration: none;">06</ins>"&gt;&lt;/time&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link  itemprop=&quot;significantLinks&quot; href=&quot;https://yasm.com/wiki/de/index.php/Service-Management-Prozesse&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link  itemprop=&quot;significantLinks&quot; href=&quot;https://yasm.com/wiki/de/index.php/Service-Management-Prozesse&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link  itemprop=&quot;significantLinks&quot; href=&quot;https://yasm.com/wiki/de/index.php/Was_ist_YaSM&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link  itemprop=&quot;significantLinks&quot; href=&quot;https://yasm.com/wiki/de/index.php/Was_ist_YaSM&quot; /&gt;</div></td></tr> </table> Andrea https://yasm.com/wiki/de/index.php?title=Enterprise-Service-Management_(ESM)_und_YaSM&diff=1111&oldid=prev Andrea am 15. August 2022 um 16:00 Uhr 2022-08-15T16:00:53Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 15. August 2022, 18:00 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l1">Zeile 1:</td> <td colspan="2" class="diff-lineno">Zeile 1:</td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;itpmch&gt;&lt;title&gt;Enterprise-Service-Management | YaSM <del style="font-weight: bold; text-decoration: none;">Service-Management</del>-Wiki&lt;/title&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;itpmch&gt;&lt;title&gt;Enterprise-Service-Management | YaSM-Wiki&lt;/title&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;keywords&quot; content=&quot;enterprise service management, esm, was ist enterprise service management, enterprise service management framework, enterprise service management prozesse, enterprise service management vs. IT service management, esm vs. itsm&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;keywords&quot; content=&quot;enterprise service management, esm, was ist enterprise service management, enterprise service management framework, enterprise service management prozesse, enterprise service management vs. IT service management, esm vs. itsm&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;description&quot; content=&quot;Enterprise-Service-Management (ESM) ist eine Management-Disziplin, deren Ziel es ist, Mehrwert für Kunden in Form von Services zu erzeugen. ESM umfasst Fähigkeiten für das Designen, Implementieren, Betreiben und Verbessern von Services.&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;description&quot; content=&quot;Enterprise-Service-Management (ESM) ist eine Management-Disziplin, deren Ziel es ist, Mehrwert für Kunden in Form von Services zu erzeugen. ESM umfasst Fähigkeiten für das Designen, Implementieren, Betreiben und Verbessern von Services.&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l27">Zeile 27:</td> <td colspan="2" class="diff-lineno">Zeile 27:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;span id="enterprise-service-management"&gt;&lt;span id="md-webpage-description" itemprop="description"&gt;<del style="font-weight: bold; text-decoration: none;">'''</del>Enterprise-Service-Management<del style="font-weight: bold; text-decoration: none;">''' </del>(<del style="font-weight: bold; text-decoration: none;">'''</del>ESM<del style="font-weight: bold; text-decoration: none;">'''</del>) ist eine Management-Disziplin, deren Ziel es ist, Mehrwert für Kunden in Form von Services zu erzeugen. ESM umfasst Fähigkeiten für das Designen, Implementieren, Betreiben und Verbessern von [[Service|Services]]. [[#ITIL-Glossar|[1]]]&lt;br /&gt;&lt;br /&gt;Im Gegensatz dazu geht es beim &lt;i&gt;IT-Service-Management (ITSM)&lt;/i&gt; speziell um das Managen von IT-Services.&lt;/span&gt;&lt;/span&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;span id="enterprise-service-management"&gt;&lt;span id="md-webpage-description" itemprop="description"&gt;<ins style="font-weight: bold; text-decoration: none;">[[Enterprise-Service-Management_(ESM)_und_YaSM|</ins>Enterprise-Service-Management (ESM)<ins style="font-weight: bold; text-decoration: none;">]] </ins>ist eine Management-Disziplin, deren Ziel es ist, Mehrwert für Kunden in Form von Services zu erzeugen. ESM umfasst Fähigkeiten für das Designen, Implementieren, Betreiben und Verbessern von [[Service|Services]]. [[#ITIL-Glossar|[1]]]&lt;br /&gt;&lt;br /&gt;Im Gegensatz dazu geht es beim &lt;i&gt;IT-Service-Management (ITSM)&lt;/i&gt; speziell um das Managen von IT-Services.&lt;/span&gt;&lt;/span&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l47">Zeile 47:</td> <td colspan="2" class="diff-lineno">Zeile 47:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;keywords&quot; content=&quot;Enterprise Service Management&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;keywords&quot; content=&quot;Enterprise Service Management&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;keywords&quot; content=&quot;Was ist Enterprise Service Management&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;keywords&quot; content=&quot;Was ist Enterprise Service Management&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;img itemprop="<del style="font-weight: bold; text-decoration: none;">thumbnailUrl</del>" style="margin:<del style="font-weight: bold; text-decoration: none;">5px </del>0px <del style="font-weight: bold; text-decoration: none;">30px 30px</del>; float:right;" <del style="font-weight: bold; text-decoration: none;">src</del>="https://yasm.com/wiki/de/img/enterprise-service-management/480px/was-ist-enterprise-service-management.jpg" width="<del style="font-weight: bold; text-decoration: none;">400</del>" height="<del style="font-weight: bold; text-decoration: none;">225</del>" title="Was ist Enterprise-Service-Management (ESM)?" alt="Was ist Enterprise-Service-Management? Wie hat sich Enterprise-Service-Management (ESM) aus IT-Service-Management entwickelt, und welche Vorteile hat ESM?" /&gt;&lt;/a&gt;&lt;/div&gt;&lt;/html&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;img itemprop="<ins style="font-weight: bold; text-decoration: none;">contentUrl</ins>" style="margin:0px <ins style="font-weight: bold; text-decoration: none;">0px 15px 20px</ins>; float:right;" <ins style="font-weight: bold; text-decoration: none;">srcset</ins>="https://yasm.com/wiki/de/img/enterprise-service-management/480px<ins style="font-weight: bold; text-decoration: none;">/was-ist-enterprise-service-management.jpg 480w, https://yasm.com/wiki/de/img/enterprise-service-management/was-ist-enterprise-service-management.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/de/img/enterprise-service-management</ins>/was-ist-enterprise-service-management.jpg" width="<ins style="font-weight: bold; text-decoration: none;">480</ins>" height="<ins style="font-weight: bold; text-decoration: none;">270</ins>" title="Was ist Enterprise-Service-Management (ESM)?" alt="Was ist Enterprise-Service-Management? Wie hat sich Enterprise-Service-Management (ESM) aus IT-Service-Management entwickelt, und welche Vorteile hat ESM?" /&gt;&lt;/a&gt;&lt;/div&gt;&lt;/html&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>__TOC__</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>__TOC__</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l53">Zeile 53:</td> <td colspan="2" class="diff-lineno">Zeile 53:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;br style=&quot;clear:both;&quot;/&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;br style=&quot;clear:both;&quot;/&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;html&gt;</del>Eine abweichende Begriffsbestimmung bietet Wikipedia an: ESM wird dort beschrieben als "eine Kategorie von Business-Management-Software [...] und der Einsatz von Service-Prozessen und -Technologien innerhalb einer Organisation" <del style="font-weight: bold; text-decoration: none;">&lt;a href="</del>#Wikipedia-ESM<del style="font-weight: bold; text-decoration: none;">"&gt;</del>[2]<del style="font-weight: bold; text-decoration: none;">&lt;/a&gt;</del>. Hier werden jedoch zwei Konzepte vermischt, die sehr verschieden sind:<del style="font-weight: bold; text-decoration: none;">&lt;/html&gt;</del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Eine abweichende Begriffsbestimmung bietet Wikipedia an: ESM wird dort beschrieben als "eine Kategorie von Business-Management-Software [...] und der Einsatz von Service-Prozessen und -Technologien innerhalb einer Organisation" <ins style="font-weight: bold; text-decoration: none;">[[</ins>#Wikipedia-ESM<ins style="font-weight: bold; text-decoration: none;">|</ins>[2]<ins style="font-weight: bold; text-decoration: none;">]]</ins>. Hier werden jedoch zwei Konzepte vermischt, die sehr verschieden sind:</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div> </div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Enterprise-Service-Management als eine Management-Disziplin,  </div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Enterprise-Service-Management als eine Management-Disziplin,  </div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* und ESM-Tools oder -Software, die von Organisationen eingesetzt werden, um die ESM-Prozesse zu unterstützen.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* und ESM-Tools oder -Software, die von Organisationen eingesetzt werden, um die ESM-Prozesse zu unterstützen.</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l63">Zeile 63:</td> <td colspan="2" class="diff-lineno">Zeile 62:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>====Video: Was ist ESM?====</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>====Video: Was ist ESM?====</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;a href="https://yasm.com/de/videos/enterprise-service-management-yasm" &gt;&lt;img <del style="font-weight: bold; text-decoration: none;">src</del>="https://yasm.com/de/content/videos/enterprise-service-management-yasm/480px/video-enterprise-service-management-yasm.jpg" width="<del style="font-weight: bold; text-decoration: none;">400</del>" height="<del style="font-weight: bold; text-decoration: none;">225</del>" class="thumbimage" alt="Video: Enterprise-Service-Management (ESM) und YaSM" title="Video starten: Enterprise-Service-Management (ESM) und YaSM" style="display: block; float: right; margin-top: 10px; margin-left: <del style="font-weight: bold; text-decoration: none;">20px</del>; margin-bottom: 10px; margin-right: 0px" /&gt;&lt;/a&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;a href="https://yasm.com/de/videos/enterprise-service-management-yasm" &gt;&lt;img <ins style="font-weight: bold; text-decoration: none;">srcset</ins>="https://yasm.com/de/content/videos/enterprise-service-management-yasm/480px<ins style="font-weight: bold; text-decoration: none;">/video-enterprise-service-management-yasm.jpg 480w, https://yasm.com/de/content/videos/enterprise-service-management-yasm/video-enterprise-service-management-yasm.jpg 1280w" sizes="100vw" src="https://yasm.com/de/content/videos/enterprise-service-management-yasm</ins>/video-enterprise-service-management-yasm.jpg" width="<ins style="font-weight: bold; text-decoration: none;">480</ins>" height="<ins style="font-weight: bold; text-decoration: none;">270</ins>" class="thumbimage" alt="Video: Enterprise-Service-Management (ESM) und YaSM" title="Video starten: Enterprise-Service-Management (ESM) und YaSM" style="display: block; float: right; margin-top: 10px; margin-left: <ins style="font-weight: bold; text-decoration: none;">10px</ins>; margin-bottom: 10px; margin-right: 0px" /&gt;&lt;/a&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style=&quot;margin-top: 10px; word-wrap:normal;&quot;&gt;Starten&amp;nbsp;Sie&amp;nbsp;hier, wenn Enterprise-Service-Management neu für Sie ist: In diesem Video erklärt Stefan Kempter die Ideen hinter Enterprise-Service-Management und gibt Tipps dazu, wie das &lt;a href=&quot;https://yasm.com/de/&quot; title=&quot;YaSM - Yet another Service Management Model&quot;&gt;YaSM-Modell&lt;/a&gt; bei der Umsetzung von ESM in Dienstleistungs-Unternehmen hilft.&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style=&quot;margin-top: 10px; word-wrap:normal;&quot;&gt;Starten&amp;nbsp;Sie&amp;nbsp;hier, wenn Enterprise-Service-Management neu für Sie ist: In diesem Video erklärt Stefan Kempter die Ideen hinter Enterprise-Service-Management und gibt Tipps dazu, wie das &lt;a href=&quot;https://yasm.com/de/&quot; title=&quot;YaSM - Yet another Service Management Model&quot;&gt;YaSM-Modell&lt;/a&gt; bei der Umsetzung von ESM in Dienstleistungs-Unternehmen hilft.&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;ul style=&quot;list-style-image: URL(&#039;/wiki/de/img/yasm-wiki/icon-video-camera.png&#039;);padding-left: 15px;&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;ul style=&quot;list-style-image: URL(&#039;/wiki/de/img/yasm-wiki/icon-video-camera.png&#039;);padding-left: 15px;&quot;&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;li&gt;Video <del style="font-weight: bold; text-decoration: none;">ansehen</del>: &lt;a href="https://yasm.com/de/videos/enterprise-service-management-yasm"&gt;Enterprise-Service-Management (ESM) und YaSM&lt;/a&gt; (11:10 Min.)&lt;/li&gt;&lt;/ul&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;li&gt;Video: &lt;a href="https://yasm.com/de/videos/enterprise-service-management-yasm"&gt;Enterprise-Service-Management (ESM) und YaSM&lt;/a&gt; (11:10 Min.)&lt;/li&gt;&lt;/ul&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;br style=&quot;clear:both;&quot;/&gt;&lt;/html&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;br style=&quot;clear:both;&quot;/&gt;&lt;/html&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l127">Zeile 127:</td> <td colspan="2" class="diff-lineno">Zeile 126:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Aus vielen Kundengesprächen wissen wir, dass die Service-Management-Empfehlungen einfacher und weniger auf das Management der IT-Infrastruktur ausgerichtet sein müssen, um für Organisationen außerhalb der Informationstechnologie attraktiv zu sein.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Aus vielen Kundengesprächen wissen wir, dass die Service-Management-Empfehlungen einfacher und weniger auf das Management der IT-Infrastruktur ausgerichtet sein müssen, um für Organisationen außerhalb der Informationstechnologie attraktiv zu sein.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Und hier kommt YaSM ins Spiel:  </div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Und hier kommt <ins style="font-weight: bold; text-decoration: none;">[[Was_ist_YaSM|</ins>YaSM<ins style="font-weight: bold; text-decoration: none;">]] </ins>ins Spiel:  </div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Das Ziel bei der Entwicklung von <del style="font-weight: bold; text-decoration: none;">[[Was ist </del>YaSM<del style="font-weight: bold; text-decoration: none;">|YaSM]] </del>bestand darin, ein schlankes Prozessmodell zu schaffen, das nicht schwer zu verstehen ist. Mit seiner einfachen [[Service-Management-Prozesse#Prozess-Struktur|Prozess-Struktur]] und dem kompletten Satz von [[Service-Management-Projekt_-_Roadmap#Zeit_und_Aufwand_mit_den_Templates_der_YaSM-Prozesslandkarte_sparen|Prozess- und Dokument-Vorlagen]] ist YaSM deshalb eine sehr gute Wahl für Organisationen, die mit Enterprise-Service-Management beginnen möchten.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Das Ziel bei der Entwicklung von YaSM bestand darin, ein schlankes Prozessmodell zu schaffen, das nicht schwer zu verstehen ist. Mit seiner einfachen [[Service-Management-Prozesse#Prozess-Struktur|Prozess-Struktur]] und dem kompletten Satz von [[Service-Management-Projekt_-_Roadmap#Zeit_und_Aufwand_mit_den_Templates_der_YaSM-Prozesslandkarte_sparen|Prozess- und Dokument-Vorlagen]] ist YaSM deshalb eine sehr gute Wahl für Organisationen, die mit Enterprise-Service-Management beginnen möchten.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;ul style=&quot;list-style-image: URL(&#039;/wiki/de/img/yasm-wiki/icon-video-camera.png&#039;);padding-left: 15px;&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;ul style=&quot;list-style-image: URL(&#039;/wiki/de/img/yasm-wiki/icon-video-camera.png&#039;);padding-left: 15px;&quot;&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l144">Zeile 144:</td> <td colspan="2" class="diff-lineno">Zeile 143:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Externe Links==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Externe Links==</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>*[a] &lt;span id="ref-itil-wiki"&gt;IT Process Wiki. -- S. Kempter &amp;amp; Kempter, A.: "[https://wiki.de.it-processmaps.com/index.php/Hauptseite IT Process Wiki]". -- Das Wiki zur IT Infrastructure Library ITIL&amp;reg; (ITIL 4, ITIL 2011, ITIL V3 &amp; V2), ISO 20000 und IT Service Management (ITSM). - IT Process Maps; Lindau (Bodensee), Deutschland.&lt;/span&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>*[a] &lt;span id="ref-itil-wiki"&gt;IT Process Wiki. -- S. Kempter &amp;amp; Kempter, A.: "[https://wiki.de.it-processmaps.com/index.php/Hauptseite IT Process Wiki]". -- Das Wiki zur IT Infrastructure Library ITIL&amp;reg; (ITIL 4, ITIL 2011, ITIL V3 &amp;<ins style="font-weight: bold; text-decoration: none;">amp; </ins>V2), ISO 20000 und IT Service Management (ITSM). - IT Process Maps; Lindau (Bodensee), Deutschland.&lt;/span&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l174">Zeile 174:</td> <td colspan="2" class="diff-lineno">Zeile 173:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;primaryImageOfPage&quot; href=&quot;https://yasm.com/wiki/de/img/enterprise-service-management/was-ist-enterprise-service-management.jpg&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;primaryImageOfPage&quot; href=&quot;https://yasm.com/wiki/de/img/enterprise-service-management/was-ist-enterprise-service-management.jpg&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;time itemprop=&quot;datePublished&quot; datetime=&quot;2016-11-29&quot;&gt;&lt;/time&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;time itemprop=&quot;datePublished&quot; datetime=&quot;2016-11-29&quot;&gt;&lt;/time&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>   &lt;time itemprop="dateModified" datetime="2022-<del style="font-weight: bold; text-decoration: none;">06</del>-<del style="font-weight: bold; text-decoration: none;">16</del>"&gt;&lt;/time&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>   &lt;time itemprop="dateModified" datetime="2022-<ins style="font-weight: bold; text-decoration: none;">09</ins>-<ins style="font-weight: bold; text-decoration: none;">28</ins>"&gt;&lt;/time&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link  itemprop=&quot;significantLinks&quot; href=&quot;https://yasm.com/wiki/de/index.php/Service-Management-Prozesse&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link  itemprop=&quot;significantLinks&quot; href=&quot;https://yasm.com/wiki/de/index.php/Service-Management-Prozesse&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link  itemprop=&quot;significantLinks&quot; href=&quot;https://yasm.com/wiki/de/index.php/Was_ist_YaSM&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link  itemprop=&quot;significantLinks&quot; href=&quot;https://yasm.com/wiki/de/index.php/Was_ist_YaSM&quot; /&gt;</div></td></tr> </table> Andrea https://yasm.com/wiki/de/index.php?title=Enterprise-Service-Management_(ESM)_und_YaSM&diff=1071&oldid=prev Andrea am 16. Juni 2022 um 17:07 Uhr 2022-06-16T17:07:00Z <p></p> <a href="https://yasm.com/wiki/de/index.php?title=Enterprise-Service-Management_(ESM)_und_YaSM&amp;diff=1071&amp;oldid=974">Änderungen zeigen</a> Andrea