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Hauptseite - Versionsgeschichte
2026-04-20T22:06:52Z
Versionsgeschichte dieser Seite in YaSM Service-Management-Wiki
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https://yasm.com/wiki/de/index.php?title=Hauptseite&diff=1477&oldid=prev
Andrea am 2. Juni 2025 um 14:34 Uhr
2025-06-02T14:34:35Z
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<a href="https://yasm.com/wiki/de/index.php?title=Hauptseite&diff=1477&oldid=1404">Änderungen zeigen</a>
Andrea
https://yasm.com/wiki/de/index.php?title=Hauptseite&diff=1404&oldid=prev
Andrea am 30. Oktober 2024 um 11:09 Uhr
2024-10-30T11:09:55Z
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Andrea
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Andrea am 24. Februar 2024 um 15:19 Uhr
2024-02-24T15:19:32Z
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Andrea
https://yasm.com/wiki/de/index.php?title=Hauptseite&diff=1273&oldid=prev
Andrea am 29. Dezember 2023 um 16:21 Uhr
2023-12-29T16:21:27Z
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 29. Dezember 2023, 18:21 Uhr</td>
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<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><meta name="twitter:image" content="https://yasm.com/wiki/de/img/16x9/yasm-wiki-deutsch.png"></del></div></td><td colspan="2" class="diff-side-added"></td></tr>
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Andrea
https://yasm.com/wiki/de/index.php?title=Hauptseite&diff=1175&oldid=prev
Andrea am 17. September 2023 um 14:43 Uhr
2023-09-17T14:43:36Z
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td>
<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 17. September 2023, 16:43 Uhr</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>YaSM ist nicht noch ein weiteres Framework, sondern basiert auf den etablierten Rahmenwerken für Service-Management und ITSM; das YaSM-Modell entspricht den Anforderungen von ISO 20000 (ISO/IEC 20000), dem internationalen Service-Management-Standard.</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>YaSM ist nicht noch ein weiteres Framework, sondern basiert auf den etablierten Rahmenwerken für Service-Management und ITSM; das YaSM-Modell entspricht den Anforderungen von ISO 20000 (ISO/IEC 20000), dem internationalen Service-Management-Standard.</p></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p style="margin-bottom: 15px;">Zur YaSM-Produktfamilie gehören</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p style="margin-bottom: 15px;">Zur YaSM-Produktfamilie gehören</p></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><ul><li>die <a href="https://yasm.com/de/produkte/yasm-prozesslandkarte" title="Die YaSM&reg;-Prozesslandkarte: Das Service-Management-Prozessmodell">YaSM-Prozesslandkarte</a> - ein komplettes Service-Management-Prozessmodell, das für <a href="https://yasm.com/de/produkte/yasm-prozesslandkarte-visio" title="YaSM-Prozesslandkarte für Microsoft Visio">Visio</a>&reg;, <a href="https://yasm.com/de/produkte/yasm-prozesslandkarte-aris" title="YaSM-Prozesslandkarte für die ARIS Process Platform">ARIS</a>&trade; und in Form von <a href="https://yasm.com/de/produkte/service-management-bpmn-diagramme-xml-vorlagen" title="Service-Management BPMN-Diagramme und XML-Vorlagen (Templates)">BPMN-XML-Dokumenten</a> verfügbar ist,</li></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ul <ins style="font-weight: bold; text-decoration: none;">style="list-style-image: URL('/wiki/de/img/yasm-wiki/icon-pfeil-rechts.png');padding-left: 18px;"</ins>></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><li>die <a href="https://yasm.com/de/produkte/yasm-prozesslandkarte" title="Die YaSM&reg;-Prozesslandkarte: Das Service-Management-Prozessmodell">YaSM-Prozesslandkarte</a> - ein komplettes Service-Management-Prozessmodell, das für <a href="https://yasm.com/de/produkte/yasm-prozesslandkarte-visio" title="YaSM-Prozesslandkarte für Microsoft Visio"><ins style="font-weight: bold; text-decoration: none;">MS </ins>Visio<ins style="font-weight: bold; text-decoration: none;"></a>&reg;, <a href="https://yasm.com/de/produkte/yasm-prozesslandkarte-bic" title="YaSM-Prozesslandkarte für die BIC / BIC Process Design">BIC / BIC Process Design</ins></a>&reg;, <a href="https://yasm.com/de/produkte/yasm-prozesslandkarte-aris" title="YaSM-Prozesslandkarte für die ARIS Process Platform">ARIS</a>&trade; und in Form von <a href="https://yasm.com/de/produkte/service-management-bpmn-diagramme-xml-vorlagen" title="Service-Management BPMN-Diagramme und XML-Vorlagen (Templates)">BPMN-XML-Dokumenten</a> verfügbar ist,</li></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><li>und die <a href="https://yasm.com/de/produkte/yasm-iso-20000-bridge" title="Die YaSM&reg; - ISO 20000 Bridge">YaSM - ISO 20000 Bridge</a>, eine Zusatzkomponente für Organisationen, die sich nach ISO 20000 zertifizieren lassen möchten.</li></ul></html></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><li>und die <a href="https://yasm.com/de/produkte/yasm-iso-20000-bridge" title="Die YaSM&reg; - ISO 20000 Bridge">YaSM - ISO 20000 Bridge</a>, eine Zusatzkomponente für Organisationen, die sich nach ISO 20000 zertifizieren lassen möchten.</li></ul></html></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><li style="margin-top: 7px;"><a href="https://yasm.com/wiki/de/index.php/YaSM-Glossar" title="YaSM Service-Management-Glossar">Service-Management-Glossar</a></li></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><li style="margin-top: 7px;"><a href="https://yasm.com/wiki/de/index.php/YaSM-Glossar" title="YaSM Service-Management-Glossar">Service-Management-Glossar</a></li></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><li style="margin-left: 15px;"><a href="https://yasm.com/wiki/de/index.php/YaSM-Datenmodell" title="YaSM-Datenmodell">YaSM-Datenmodell</a></li></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><li style="margin-left: 15px;"><a href="https://yasm.com/wiki/de/index.php/YaSM-Datenmodell" title="YaSM-Datenmodell">YaSM-Datenmodell</a></li></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><li style="margin-left: 15px;"><a href="https://yasm.com/wiki/de/index.php/Service-Management-Checklisten" title="YaSM-Checklisten und -Dokument-Vorlagen">Checklisten und Dokument-Vorlagen</a></li></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><li style="margin-left: 15px;"><a href="https://yasm.com/wiki/de/index.php/Service-Management-Checklisten" title="YaSM <ins style="font-weight: bold; text-decoration: none;">Service-Management</ins>-Checklisten und -Dokument-Vorlagen">Checklisten und Dokument-Vorlagen</a></li></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><li style="margin-top: 7px;"><a href="https://yasm.com/wiki/de/index.php/YaSM_RACI-Matrix" title="YaSM RACI-Matrix">RACI-Matrix</a></li></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><li style="margin-top: 7px;"><a href="https://yasm.com/wiki/de/index.php/YaSM_RACI-Matrix" title="YaSM RACI-Matrix">RACI-Matrix</a></li></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><li style="margin-left: 15px;"><a href="https://yasm.com/wiki/de/index.php/YaSM-Rollen" title="YaSM Service-Management-Rollen">Service-Management-Rollen</a></li></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><li style="margin-left: 15px;"><a href="https://yasm.com/wiki/de/index.php/YaSM-Rollen" title="YaSM Service-Management-Rollen">Service-Management-Rollen</a></li></div></td></tr>
</table>
Andrea
https://yasm.com/wiki/de/index.php?title=Hauptseite&diff=1139&oldid=prev
Andrea am 29. März 2023 um 14:48 Uhr
2023-03-29T14:48:32Z
<p></p>
<a href="https://yasm.com/wiki/de/index.php?title=Hauptseite&diff=1139&oldid=1093">Änderungen zeigen</a>
Andrea
https://yasm.com/wiki/de/index.php?title=Hauptseite&diff=1093&oldid=prev
Andrea am 23. Juli 2022 um 11:03 Uhr
2022-07-23T11:03:25Z
<p></p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 23. Juli 2022, 13:03 Uhr</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><img itemprop="contentUrl" style="margin:10px 20px 10px 25px; float:right;" src="https://yasm.com/wiki/de/img/yasm-wiki-deutsch.png" width="300" height="393" title="YaSM Service-Management-Wiki" alt="Das YaSM Service-Management-Wiki. Alles über Service-Management: Konzepte, Frameworks und Prozesse. - Logo des Service-Management-Wiki's" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><img itemprop="contentUrl" style="margin:10px 20px 10px 25px; float:right;" src="https://yasm.com/wiki/de/img/yasm-wiki-deutsch.png" width="300" height="393" title="YaSM Service-Management-Wiki" alt="Das YaSM Service-Management-Wiki. Alles über Service-Management: Konzepte, Frameworks und Prozesse. - Logo des Service-Management-Wiki's" /></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><div class="thumbcaption" style="margin:0px 0px 20px 25px;"><span itemprop="caption">YaSM<sup><small>&#174;</small></sup>-Wiki - <del style="font-weight: bold; text-decoration: none;">Das </del>Service-Management-Wiki</span></div></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><div class="thumbcaption" style="margin:0px 0px 20px 25px;"><span itemprop="caption">YaSM<sup><small>&#174;</small></sup>-Wiki<ins style="font-weight: bold; text-decoration: none;">: Das <a class="mw-selflink selflink" href="https://yasm.com/wiki/de/index.php/Hauptseite" title="Service</ins>-<ins style="font-weight: bold; text-decoration: none;">Management-Wiki"></ins>Service-Management-Wiki<ins style="font-weight: bold; text-decoration: none;"></a></ins></span></div></div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>__NOTOC__</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>__NOTOC__</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><span style="word-wrap:normal;">[[Service-Management]] ist ein seit vielen Jahren ein bekanntes Konzept. Dies beschreibt Methoden zur Gestaltung, Bereitstellung und Verbesserung von Services, die für Kunden einen Mehrwert schaffen.</span></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><span style="word-wrap:normal;">[[Service-<ins style="font-weight: bold; text-decoration: none;">Management|Service&#8209;</ins>Management]] ist ein seit vielen Jahren ein bekanntes Konzept. Dies beschreibt Methoden zur Gestaltung, Bereitstellung und Verbesserung von Services, die für Kunden einen Mehrwert schaffen.</span></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Das gesammelte Fachwissen zum Service-Management ist vor allem in Form verschiedener Frameworks verfügbar, wie zum Beispiel ITIL<sup><small>&#174;</small></sup>, COBIT<sup><small>&#174;</small></sup>, CMMI-SVC<sup><small>&#174;</small></sup>, SIAM&trade; oder VeriSM&trade;. Diese beschreiben Prinzipien, Best-Practices und Prozesse für gutes Service-Management.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Das gesammelte Fachwissen zum Service-Management ist vor allem in Form verschiedener Frameworks verfügbar, wie zum Beispiel ITIL<sup><small>&#174;</small></sup>, COBIT<sup><small>&#174;</small></sup>, CMMI-SVC<sup><small>&#174;</small></sup>, SIAM&trade; oder VeriSM&trade;. Diese beschreiben Prinzipien, Best-Practices und Prozesse für gutes Service-Management.</div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><h4 style="color:#379988; padding-left:5pt; padding-top: 15px;"><span class="mw-headline" id="Artikel_zu_YaSM">Artikel zu YaSM</span></h4></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><h4 style="color:#379988; padding-left:5pt; padding-top: 15px;"><span class="mw-headline" id="Artikel_zu_YaSM">Artikel zu YaSM</span></h4></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><a href="https://yasm.com/wiki/de/index.php/YaSM_Service-Management-News"><img <del style="font-weight: bold; text-decoration: none;">src</del>="https://yasm.com/wiki/de/img/yasm-service-management/480px/service-management-blog-yasm-2x1.jpg" width="400" height="200" alt="Artikel und News zu Service Management, Enterprise-Service-Management (ESM), ITSM und ISO 20000." title="Artikel und News zu YaSM | So funktioniert Service Management!" style="margin:10px 0px 30px 30px; float:right;"/></a></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><a href="https://yasm.com/wiki/de/index.php/YaSM_Service-Management-News"><img <ins style="font-weight: bold; text-decoration: none;">srcset</ins>="https://yasm.com/wiki/de/img/yasm-service-management/480px<ins style="font-weight: bold; text-decoration: none;">/service-management-blog-yasm-2x1.jpg 480w, https://yasm.com/wiki/de/img/yasm-service-management/service-management-blog-yasm-2x1.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/de/img/yasm-service-management</ins>/service-management-blog-yasm-2x1.jpg" width="400" height="200" alt="Artikel und News zu Service Management, Enterprise-Service-Management (ESM), ITSM und ISO 20000." title="Artikel und News zu YaSM | So funktioniert Service Management!" style="margin:10px 0px 30px 30px; float:right;"/></a></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p style="margin:10px 0px 5px 20px; word-wrap:normal;">Hallo!&nbsp;Ich&nbsp;bin&nbsp;Stefan Kempter, und in meinen Beiträgen schreibe ich über YaSM, Service Management, Prozess-Templates und das YaSM-Wiki.<br/>Ich hoffe, dass Sie auf unserer Webseite viele Informationen finden, die für Sie nützlich sind!</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p style="margin:10px 0px 5px 20px; word-wrap:normal;">Hallo!&nbsp;Ich&nbsp;bin&nbsp;Stefan Kempter, und in meinen Beiträgen schreibe ich über YaSM, Service Management, Prozess-Templates und das YaSM-Wiki.<br/>Ich hoffe, dass Sie auf unserer Webseite viele Informationen finden, die für Sie nützlich sind!</p></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l276">Zeile 276:</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="Service Management Wiki" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="Service Management Wiki" /></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="ISO 20000 Wiki" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="ISO 20000 Wiki" /></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><img itemprop="thumbnailUrl" style="margin:5px 0px 30px 30px; float:right;" <del style="font-weight: bold; text-decoration: none;">src</del>="https://yasm.com/wiki/de/img/yasm-wiki/480px/yasm-service-management-wiki-de.jpg" width="400" height="225" title="Service-Management-Wiki: Inhalte" alt="YaSM-Wiki: Wiki zu YaSM, Service-Management (BSM, ESM, ITSM) und ISO 20000 (ISO/IEC 20000). Referenz-Material zum YaSM Service-Management-Prozessmodell." /></a></div></div></html></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><img itemprop="thumbnailUrl" style="margin:5px 0px 30px 30px; float:right;" <ins style="font-weight: bold; text-decoration: none;">srcset</ins>="https://yasm.com/wiki/de/img/yasm-wiki/480px<ins style="font-weight: bold; text-decoration: none;">/yasm-service-management-wiki-de.jpg 480w, https://yasm.com/wiki/de/img/yasm-wiki/yasm-service-management-wiki-de.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/de/img/yasm-wiki</ins>/yasm-service-management-wiki-de.jpg" width="400" height="225" title="Service-Management-Wiki: Inhalte" alt="YaSM-Wiki: Wiki zu YaSM, Service-Management (BSM, ESM, ITSM) und ISO 20000 (ISO/IEC 20000). Referenz-Material zum YaSM Service-Management-Prozessmodell." /></a></div></div></html></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><span style="margin-bottom: 25px; word-wrap:normal;"><span id="md-webpage-description" itemprop="description">Das YaSM<sup><small>&#174;</small></sup>-Wiki wird von Service-Providern weltweit als Referenz und Informationsquelle zum Service-Management genutzt. Die beschriebenen Methoden eignen sich für alle Organisationen, die Services anbieten.</span></span></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><span style="margin-bottom: 25px; word-wrap:normal;"><span id="md-webpage-description" itemprop="description">Das YaSM<sup><small>&#174;</small></sup>-Wiki wird von Service-Providern weltweit als Referenz und Informationsquelle zum Service-Management genutzt. Die beschriebenen Methoden eignen sich für alle Organisationen, die Services anbieten.</span></span></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Das Wiki umfasst:</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"><html></ins>Das <ins style="font-weight: bold; text-decoration: none;"><a class="mw-selflink selflink" href="https://yasm.com/wiki/de/index.php/Hauptseite" title="YaSM Service-Management-Wiki">YaSM-</ins>Wiki<ins style="font-weight: bold; text-decoration: none;"></a> </ins>umfasst:<ins style="font-weight: bold; text-decoration: none;"></html></ins></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* <span id="md-webpage-description-educationalUse-1" itemprop="educationalUse">Best Practices für Service-Provider zum Service-Management - in den Bereichen Enterprise-Service-Management (ESM) / Business Service-Management (BSM) und IT-Service-Management (ITSM).</span></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* <span id="md-webpage-description-educationalUse-1" itemprop="educationalUse">Best Practices für Service-Provider zum Service-Management - in den Bereichen Enterprise-Service-Management (ESM) / Business Service-Management (BSM) und IT-Service-Management (ITSM).</span></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* <span id="md-webpage-description-educationalUse-2" itemprop="educationalUse">Referenz-Material zu YaSM Service-Management und Details zum Service-Management-Prozessmodell.</span></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* <span id="md-webpage-description-educationalUse-2" itemprop="educationalUse">Referenz-Material zu YaSM Service-Management und Details zum Service-Management-Prozessmodell.</span></div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l338">Zeile 338:</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> <meta itemprop="about" content="YaSM" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> <meta itemprop="about" content="YaSM" /></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> <meta itemprop="about" content="Service-Management" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> <meta itemprop="about" content="Service-Management" /></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"> <meta itemprop="dateCreated" content="2014-06-05" /></del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"> <meta itemprop="datePublished" content="2014-08-02" /></del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"> <meta itemprop="dateModified" content="2022-06-25" /></del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> <meta itemprop="inLanguage" content="de" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> <meta itemprop="inLanguage" content="de" /></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> <link itemprop="primaryImageOfPage" href="https://yasm.com/wiki/de/img/yasm-wiki-deutsch.png" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> <link itemprop="primaryImageOfPage" href="https://yasm.com/wiki/de/img/yasm-wiki-deutsch.png" /></div></td></tr>
</table>
Andrea
https://yasm.com/wiki/de/index.php?title=Hauptseite&diff=1076&oldid=prev
Andrea am 28. Juni 2022 um 14:17 Uhr
2022-06-28T14:17:48Z
<p></p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td>
<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 28. Juni 2022, 16:17 Uhr</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l78">Zeile 78:</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>YaSM ist nicht noch ein weiteres Framework, sondern basiert auf den etablierten Rahmenwerken für Service-Management und ITSM; das YaSM-Modell entspricht den Anforderungen von ISO 20000, dem internationalen Service-Management-Standard.</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>YaSM ist nicht noch ein weiteres Framework, sondern basiert auf den etablierten Rahmenwerken für Service-Management und ITSM; das YaSM-Modell entspricht den Anforderungen von ISO 20000, dem internationalen Service-Management-Standard.</p></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p style="margin-bottom: 15px;">Zur YaSM-Produktfamilie gehören</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p style="margin-bottom: 15px;">Zur YaSM-Produktfamilie gehören</p></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><ul><li>die <a href="https://yasm.com/de/produkte/yasm-prozesslandkarte" title="Die YaSM&reg;-Prozesslandkarte: Das Service-Management-Prozessmodell">YaSM-Prozesslandkarte</a> - ein komplettes Service-Management-Prozessmodell, das für <a href="https://yasm.com/de/produkte/yasm-prozesslandkarte-visio" title="YaSM-Prozesslandkarte für Microsoft Visio">Visio</a>&reg;, <a href="https://yasm.com/de/produkte/yasm-prozesslandkarte-aris" title="YaSM-Prozesslandkarte für die ARIS Process Platform">ARIS</a>&trade; und in Form von <a href="https://yasm.com/de/produkte/service-management-<del style="font-weight: bold; text-decoration: none;">templates</del>-<del style="font-weight: bold; text-decoration: none;">bpmn</del>-xml" title="Service-Management<del style="font-weight: bold; text-decoration: none;">-Templates in </del>BPMN-XML">BPMN-XML-Dokumenten</a> verfügbar ist,</li></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ul><li>die <a href="https://yasm.com/de/produkte/yasm-prozesslandkarte" title="Die YaSM&reg;-Prozesslandkarte: Das Service-Management-Prozessmodell">YaSM-Prozesslandkarte</a> - ein komplettes Service-Management-Prozessmodell, das für <a href="https://yasm.com/de/produkte/yasm-prozesslandkarte-visio" title="YaSM-Prozesslandkarte für Microsoft Visio">Visio</a>&reg;, <a href="https://yasm.com/de/produkte/yasm-prozesslandkarte-aris" title="YaSM-Prozesslandkarte für die ARIS Process Platform">ARIS</a>&trade; und in Form von <a href="https://yasm.com/de/produkte/service-management-<ins style="font-weight: bold; text-decoration: none;">bpmn</ins>-<ins style="font-weight: bold; text-decoration: none;">diagramme</ins>-xml<ins style="font-weight: bold; text-decoration: none;">-vorlagen</ins>" title="Service-Management BPMN-<ins style="font-weight: bold; text-decoration: none;">Diagramme und </ins>XML<ins style="font-weight: bold; text-decoration: none;">-Vorlagen (Templates)</ins>">BPMN-XML-Dokumenten</a> verfügbar ist,</li></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><li>und die <a href="https://yasm.com/de/produkte/yasm-iso-20000-bridge" title="Die YaSM&reg; - ISO 20000 Bridge">YaSM - ISO 20000 Bridge</a>, eine Zusatzkomponente für Organisationen, die sich nach ISO 20000 zertifizieren lassen möchten.</li></ul></html></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><li>und die <a href="https://yasm.com/de/produkte/yasm-iso-20000-bridge" title="Die YaSM&reg; - ISO 20000 Bridge">YaSM - ISO 20000 Bridge</a>, eine Zusatzkomponente für Organisationen, die sich nach ISO 20000 zertifizieren lassen möchten.</li></ul></html></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
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Andrea
https://yasm.com/wiki/de/index.php?title=Hauptseite&diff=1075&oldid=prev
Andrea am 25. Juni 2022 um 17:07 Uhr
2022-06-25T17:07:32Z
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td>
<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 25. Juni 2022, 19:07 Uhr</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><html><a href="https://yasm.com/de/" title="YaSM: Hauptseite (Deutsch)">YaSM</a> ("Yet another Service Management Model") ist eine Übersetzung der Service-Management "Best Practices" in <a href="https://yasm.com/wiki/de/index.php/Service-Management-Prozesse" title="Service-Management-Prozesse">klar strukturierte Prozesse</a> und einsatzfertige Vorlagen ("Templates"). Es passt gut zu den schlankeren und flexibleren Betriebsmodellen, die heutzutage von Service-Providern bevorzugt werden.</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><html><a href="https://yasm.com/de/" title="YaSM: Hauptseite (Deutsch)">YaSM</a> ("Yet another Service Management Model") ist eine Übersetzung der Service-Management "Best Practices" in <a href="https://yasm.com/wiki/de/index.php/Service-Management-Prozesse" title="Service-Management-Prozesse">klar strukturierte Prozesse</a> und einsatzfertige Vorlagen ("Templates"). Es passt gut zu den schlankeren und flexibleren Betriebsmodellen, die heutzutage von Service-Providern bevorzugt werden.</p></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>YaSM ist nicht noch ein weiteres Framework, sondern basiert auf den etablierten Rahmenwerken für Service-Management und ITSM; das YaSM-Modell entspricht den Anforderungen von ISO 20000, dem internationalen Service-Management-Standard.</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>YaSM ist nicht noch ein weiteres Framework, sondern basiert auf den etablierten Rahmenwerken für Service-Management und ITSM; das YaSM-Modell entspricht den Anforderungen von ISO 20000, dem internationalen Service-Management-Standard.</p></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><p style="margin-bottom: 15px;"><del style="font-weight: bold; text-decoration: none;">Zu </del>YaSM <del style="font-weight: bold; text-decoration: none;">gibt es zwei Produkte:</del></p></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><p style="margin-bottom: 15px;"><ins style="font-weight: bold; text-decoration: none;">Zur </ins>YaSM<ins style="font-weight: bold; text-decoration: none;">-Produktfamilie gehören</ins></p></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><ul><li><del style="font-weight: bold; text-decoration: none;">Die </del><a href="https://yasm.com/de/produkte/yasm-prozesslandkarte" title="Die YaSM&reg;-Prozesslandkarte: Das Service-Management-Prozessmodell">YaSM-Prozesslandkarte</a> - ein komplettes Service-Management-Prozessmodell</li></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ul><li><ins style="font-weight: bold; text-decoration: none;">die </ins><a href="https://yasm.com/de/produkte/yasm-prozesslandkarte" title="Die YaSM&reg;-Prozesslandkarte: Das Service-Management-Prozessmodell">YaSM-Prozesslandkarte</a> - ein komplettes Service-Management-Prozessmodell<ins style="font-weight: bold; text-decoration: none;">, das für <a href="https://yasm.com/de/produkte/yasm-prozesslandkarte-visio" title="YaSM-Prozesslandkarte für Microsoft Visio">Visio</a>&reg;, <a href="https://yasm.com/de/produkte/yasm-prozesslandkarte-aris" title="YaSM-Prozesslandkarte für die ARIS Process Platform">ARIS</a>&trade; und in Form von <a href="https://yasm.com/de/produkte/service-management-templates-bpmn-xml" title="Service-Management-Templates in BPMN-XML">BPMN-XML-Dokumenten</a> verfügbar ist,</ins></li></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><li>und die <a href="https://yasm.com/de/produkte/yasm-iso-20000-bridge" title="Die YaSM&reg; - ISO 20000 Bridge">YaSM - ISO 20000 Bridge</a>, eine Zusatzkomponente für Organisationen, die sich nach ISO 20000 zertifizieren lassen möchten.</li></ul></html></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><li>und die <a href="https://yasm.com/de/produkte/yasm-iso-20000-bridge" title="Die YaSM&reg; - ISO 20000 Bridge">YaSM - ISO 20000 Bridge</a>, eine Zusatzkomponente für Organisationen, die sich nach ISO 20000 zertifizieren lassen möchten.</li></ul></html></div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><h4 style="color:#379988; padding-left:5pt; padding-top: 15px;"><span class="mw-headline" id="Artikel_zu_YaSM">Artikel zu YaSM</span></h4></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><h4 style="color:#379988; padding-left:5pt; padding-top: 15px;"><span class="mw-headline" id="Artikel_zu_YaSM">Artikel zu YaSM</span></h4></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><a href="https://yasm.com/wiki/de/index.php/YaSM_Service-Management-News"><img src="https://yasm.com/wiki/de/img/yasm-service-management/service-management-blog-yasm-2x1.jpg" width="400" height="200" alt="Artikel und News zu Service Management, Enterprise-Service-Management (ESM), ITSM und ISO 20000." title="Artikel und News zu YaSM | So funktioniert Service Management!" style="margin:10px 0px 30px 30px; float:right;"/></a></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><a href="https://yasm.com/wiki/de/index.php/YaSM_Service-Management-News"><img src="https://yasm.com/wiki/de/img/yasm-service-management<ins style="font-weight: bold; text-decoration: none;">/480px</ins>/service-management-blog-yasm-2x1.jpg" width="400" height="200" alt="Artikel und News zu Service Management, Enterprise-Service-Management (ESM), ITSM und ISO 20000." title="Artikel und News zu YaSM | So funktioniert Service Management!" style="margin:10px 0px 30px 30px; float:right;"/></a></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p style="margin:10px 0px 5px 20px; word-wrap:normal;">Hallo!&nbsp;Ich&nbsp;bin&nbsp;Stefan Kempter, und in meinen Beiträgen schreibe ich über YaSM, Service Management, Prozess-Templates und das YaSM-Wiki.<br/>Ich hoffe, dass Sie auf unserer Webseite viele Informationen finden, die für Sie nützlich sind!</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p style="margin:10px 0px 5px 20px; word-wrap:normal;">Hallo!&nbsp;Ich&nbsp;bin&nbsp;Stefan Kempter, und in meinen Beiträgen schreibe ich über YaSM, Service Management, Prozess-Templates und das YaSM-Wiki.<br/>Ich hoffe, dass Sie auf unserer Webseite viele Informationen finden, die für Sie nützlich sind!</p></div></td></tr>
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<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><img style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/de/img/yasm-wiki/yasm-service-management-wiki-de.jpg" width="400" height="225" title="Service-Management-Wiki: Inhalte" alt="YaSM-Wiki: Wiki zu YaSM, Service-Management (BSM, ESM, ITSM) und ISO 20000 (ISO/IEC 20000). Referenz-Material zum YaSM Service-Management-Prozessmodell." /></a></div></div></html></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><img <ins style="font-weight: bold; text-decoration: none;">itemprop="thumbnailUrl" </ins>style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/de/img/yasm-wiki<ins style="font-weight: bold; text-decoration: none;">/480px</ins>/yasm-service-management-wiki-de.jpg" width="400" height="225" title="Service-Management-Wiki: Inhalte" alt="YaSM-Wiki: Wiki zu YaSM, Service-Management (BSM, ESM, ITSM) und ISO 20000 (ISO/IEC 20000). Referenz-Material zum YaSM Service-Management-Prozessmodell." /></a></div></div></html></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><span style="margin-bottom: 25px; word-wrap:normal;"><span id="md-webpage-description" itemprop="description">Das YaSM<sup><small>&#174;</small></sup>-Wiki wird von Service-Providern weltweit als Referenz und Informationsquelle zum Service-Management genutzt. Die beschriebenen Methoden eignen sich für alle Organisationen, die Services anbieten.</span></span></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><span style="margin-bottom: 25px; word-wrap:normal;"><span id="md-webpage-description" itemprop="description">Das YaSM<sup><small>&#174;</small></sup>-Wiki wird von Service-Providern weltweit als Referenz und Informationsquelle zum Service-Management genutzt. Die beschriebenen Methoden eignen sich für alle Organisationen, die Services anbieten.</span></span></div></td></tr>
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Andrea
https://yasm.com/wiki/de/index.php?title=Hauptseite&diff=1058&oldid=prev
Andrea am 15. Januar 2022 um 18:04 Uhr
2022-01-15T18:04:23Z
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td>
<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 15. Januar 2022, 20:04 Uhr</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>==Das YaSM<del style="font-weight: bold; text-decoration: none;"><sup><small></del>&<del style="font-weight: bold; text-decoration: none;">#174</del>;<del style="font-weight: bold; text-decoration: none;"></small></sup> </del><span class="selflink">Service-Management-Wiki</span><del style="font-weight: bold; text-decoration: none;">. Alles über </del>Service-Management<del style="font-weight: bold; text-decoration: none;">: </del>Konzepte, Frameworks und Prozesse.==</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>==Das YaSM&<ins style="font-weight: bold; text-decoration: none;">reg</ins>; <span class="selflink">Service-Management-Wiki</span><ins style="font-weight: bold; text-decoration: none;">: Eine komplette Einführung in die </ins>Service-Management<ins style="font-weight: bold; text-decoration: none;">-</ins>Konzepte, <ins style="font-weight: bold; text-decoration: none;">&#8209;</ins>Frameworks und <ins style="font-weight: bold; text-decoration: none;">&#8209;</ins>Prozesse.==</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><html><div style="float:right;"><div itemscope itemtype="https://schema.org/ImageObject"></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><html><div style="float:right;"><div itemscope itemtype="https://schema.org/ImageObject"></div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>===<span style="color:#379988;">Das YaSM Service-Management-Modell</span>===</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>===<span style="color:#379988;">Das YaSM Service-Management-Modell</span>===</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>----</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>----</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><html><a href="https://yasm.com/de/" title="YaSM: Hauptseite (Deutsch)">YaSM</a<del style="font-weight: bold; text-decoration: none;">><sup><small>&#174;</small></sup</del>> ("Yet another Service Management Model") ist eine Übersetzung der Service-Management "Best Practices" in <a href="https://yasm.com/wiki/de/index.php/Service-Management-Prozesse" title="Service-Management-Prozesse">klar strukturierte Prozesse</a> und einsatzfertige Vorlagen ("Templates"). Es passt gut zu den schlankeren und flexibleren Betriebsmodellen, die heutzutage von Service-Providern bevorzugt werden.</p></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><html><a href="https://yasm.com/de/" title="YaSM: Hauptseite (Deutsch)">YaSM</a> ("Yet another Service Management Model") ist eine Übersetzung der Service-Management "Best Practices" in <a href="https://yasm.com/wiki/de/index.php/Service-Management-Prozesse" title="Service-Management-Prozesse">klar strukturierte Prozesse</a> und einsatzfertige Vorlagen ("Templates"). Es passt gut zu den schlankeren und flexibleren Betriebsmodellen, die heutzutage von Service-Providern bevorzugt werden.</p></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>YaSM ist nicht noch ein weiteres Framework, sondern basiert auf den etablierten Rahmenwerken für Service-Management und ITSM; das YaSM-Modell entspricht den Anforderungen von ISO 20000, dem internationalen Service-Management-Standard.</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>YaSM ist nicht noch ein weiteres Framework, sondern basiert auf den etablierten Rahmenwerken für Service-Management und ITSM; das YaSM-Modell entspricht den Anforderungen von ISO 20000, dem internationalen Service-Management-Standard.</p></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p style="margin-bottom: 15px;">Zu YaSM gibt es zwei Produkte:</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p style="margin-bottom: 15px;">Zu YaSM gibt es zwei Produkte:</p></div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><html><p style="padding-top: 5px;">Für den Einstieg in YaSM empfehlen wir:</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><html><p style="padding-top: 5px;">Für den Einstieg in YaSM empfehlen wir:</p></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><ul style="list-style-image: URL('/wiki/de/img/yasm-wiki/icon-pfeil-rechts.png');padding-left: 18px;"></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><ul style="list-style-image: URL('/wiki/de/img/yasm-wiki/icon-pfeil-rechts.png');padding-left: 18px;"></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><li><a href="https://yasm.com/wiki/de/index.php/Was_ist_YaSM" title="Was ist YaSM? - Einführung in YaSM Service-Management">Was ist YaSM?</a> - Kurz-Einführung in YaSM</a>.</li></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><li><a href="https://yasm.com/wiki/de/index.php/Was_ist_YaSM" title="Was ist YaSM? - Einführung in YaSM Service-Management">Was ist YaSM?</a> - Kurz-Einführung in YaSM <ins style="font-weight: bold; text-decoration: none;">Service-Management</ins></a>.</li></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><li>Das <a href="https://yasm.com/de/videos/einfuehrung-yasm" title="Video: Einführung in YaSM Service Management.">Einführungs-Video</a>, in dem Stefan Kempter erklärt, worum es beim YaSM-Modell geht.</li></ul></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><li>Das <a href="https://yasm.com/de/videos/einfuehrung-yasm" title="Video: Einführung in YaSM Service Management.">Einführungs-Video</a>, in dem Stefan Kempter erklärt, worum es beim YaSM-Modell geht.</li></ul></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p style="margin-bottom: 15px;">Wenn Sie Fragen haben oder sich mit uns in Verbindung setzen möchten, benachrichtigen Sie uns einfach über unsere <a href="https://yasm.com/de/kontakt" title="YaSM.com | Kontaktinformationen und Kontaktformular">YaSM-Kontaktseite</a>!</html></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p style="margin-bottom: 15px;">Wenn Sie Fragen haben oder sich mit uns in Verbindung setzen möchten, benachrichtigen Sie uns einfach über unsere <a href="https://yasm.com/de/kontakt" title="YaSM.com | Kontaktinformationen und Kontaktformular">YaSM-Kontaktseite</a>!</html></div></td></tr>
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Andrea