https://yasm.com/wiki/de/index.php?action=history&feed=atom&title=LP4%3A_Betreiben_der_Services
LP4: Betreiben der Services - Versionsgeschichte
2026-05-20T06:35:35Z
Versionsgeschichte dieser Seite in YaSM Service-Management-Wiki
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https://yasm.com/wiki/de/index.php?title=LP4:_Betreiben_der_Services&diff=1434&oldid=prev
Andrea am 27. Februar 2025 um 15:18 Uhr
2025-02-27T15:18:10Z
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 27. Februar 2025, 17:18 Uhr</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta name="description" content="Der Service-Operation-Prozess in YaSM stellt sicher, dass die Services effektiv und effizient sowie in Übereinstimmung mit den vertraglichen Zusagen erbracht werden. Dies beinhaltet die Bearbeitung von Serviceaufträgen, die Lösung von Incidents und Problemen sowie die Erledigung routinemäßiger Betriebsaufgaben durch den Prozess." /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta name="description" content="Der Service-Operation-Prozess in YaSM stellt sicher, dass die Services effektiv und effizient sowie in Übereinstimmung mit den vertraglichen Zusagen erbracht werden. Dies beinhaltet die Bearbeitung von Serviceaufträgen, die Lösung von Incidents und Problemen sowie die Erledigung routinemäßiger Betriebsaufgaben durch den Prozess." /></div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta property="og:title" content="LP4: Betreiben der Services | YaSM Service-Management-Wiki" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta property="og:title" content="LP4: Betreiben der Services | YaSM Service-Management-Wiki" /></div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><html><div class="noresize"><a href="https://yasm.com/wiki/en/index.php/LP4:_Operate_the_services"><img src="https://yasm.com/wiki/de/img/yasm-wiki/YaSM-Wiki-English.png" width="210" height="54" style="float:right;" alt="in English" title="This page in English" /></a></div><br style="clear:both;"/></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><html><div class="noresize"><a href="https://yasm.com/wiki/en/index.php/LP4:_Operate_the_services"><img src="https://yasm.com/wiki/de/img/yasm-wiki/YaSM-Wiki-English.png" width="210" height="54" style="float:right;" alt="in English" title="This page in English" /></a></div><br style="clear:both;"/></div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p><b>Prozessname:</b> <a href="#Prozess-Beschreibung">Betreiben der Services</a> - <b>Teil von:</b> <a href="/wiki/de/index.php/Service-Management-Prozesse#Service-Lifecycle-Prozesse" title="Die Service-Lifecycle-Prozesse in YaSM Service-Management">Service-Lifecycle-Prozesse</a></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p><b>Prozessname:</b> <a href="#Prozess-Beschreibung">Betreiben der Services</a> - <b>Teil von:</b> <a href="/wiki/de/index.php/Service-Management-Prozesse#Service-Lifecycle-Prozesse" title="Die Service-Lifecycle-Prozesse in YaSM Service-Management">Service-Lifecycle-Prozesse</a></div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div></span></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div></span></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><figure class="mw-halign-left" typeof="mw:File/Thumb"><a itemprop="contentUrl" href="https://yasm.com/wiki/de/img/yasm-prozess/Betreiben-der-services-yasm-lp4.jpg" title="Betreiben der Services. - YaSM Service-Operation-Prozess LP4."><img srcset="https://yasm.com/wiki/de/img/yasm-prozess/480px/Betreiben-der-services-yasm-lp4.jpg 480w, https://yasm.com/wiki/de/img/yasm-prozess/800px/Betreiben-der-services-yasm-lp4.jpg 800w, https://yasm.com/wiki/de/img/yasm-prozess/Betreiben-der-services-yasm-lp4.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/de/img/yasm-prozess/Betreiben-der-services-yasm-lp4.jpg" fetchpriority="high" decoding="async" width="800" height="600" class="mw-file-element" alt="Abb. 1: Betreiben der Services. - YaSM Service-Operation-Prozess (Servicebetrieb) LP4. Geeignet zur Umsetzung der ITIL 4-Praktiken 'Monitoring and Event Management', 'ITIL 4 Incident Management' und 'ITIL 4 Problem Management'." /></a><figcaption><span style="font-variant:small-caps;"><b>Abb. 1: 'Betreiben der Services'</b><br /><a href="https://yasm.com/wiki/de/img/yasm-prozess/Betreiben-der-services-yasm-lp4.jpg" title="YaSM Service-Operation LP4">Der YaSM Service-Operation-Prozess ('LP4')</a>.</span></figcaption></figure></div></html></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><figure class="mw-halign-left" typeof="mw:File/Thumb"><a itemprop="contentUrl" href="https://yasm.com/wiki/de/img/yasm-prozess/Betreiben-der-services-yasm-lp4.jpg" title="Betreiben der Services. - YaSM Service-Operation-Prozess LP4."><img srcset="https://yasm.com/wiki/de/img/yasm-prozess/480px/Betreiben-der-services-yasm-lp4.jpg 480w, https://yasm.com/wiki/de/img/yasm-prozess/800px/Betreiben-der-services-yasm-lp4.jpg 800w, https://yasm.com/wiki/de/img/yasm-prozess/Betreiben-der-services-yasm-lp4.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/de/img/yasm-prozess/Betreiben-der-services-yasm-lp4.jpg" fetchpriority="high" decoding="async" width="800" height="600" class="mw-file-element" alt="Abb. 1: Betreiben der Services. - YaSM Service-Operation-Prozess (Servicebetrieb) LP4. Geeignet zur Umsetzung der ITIL 4-Praktiken 'Monitoring and Event Management', 'ITIL 4 Incident Management' und 'ITIL 4 Problem Management'." /></a><figcaption><span style="font-variant:small-caps;"><b>Abb. 1: 'Betreiben der Services'</b><br /><a href="https://yasm.com/wiki/de/img/yasm-prozess/Betreiben-der-services-yasm-lp4.jpg" title="YaSM Service-Operation LP4">Der YaSM Service-Operation-Prozess ('LP4')</a>.</span></figcaption></figure></div></html></div></td></tr>
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Andrea
https://yasm.com/wiki/de/index.php?title=LP4:_Betreiben_der_Services&diff=1375&oldid=prev
Andrea am 9. Oktober 2024 um 08:09 Uhr
2024-10-09T08:09:55Z
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<a href="https://yasm.com/wiki/de/index.php?title=LP4:_Betreiben_der_Services&diff=1375&oldid=1314">Änderungen zeigen</a>
Andrea
https://yasm.com/wiki/de/index.php?title=LP4:_Betreiben_der_Services&diff=1314&oldid=prev
Andrea am 29. Mai 2024 um 15:04 Uhr
2024-05-29T15:04:00Z
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 29. Mai 2024, 17:04 Uhr</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> <meta itemprop="datePublished" content="2020-06-14" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> <meta itemprop="datePublished" content="2020-06-14" /></div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div></span></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div></span></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><img style="margin:20px 0px 10px 0px; float:left;" src="https://yasm.com/wiki/de/img/yasm-prozess/Betreiben-der-services-yasm-lp4.jpg" width="800" height="600" title="Betreiben der Services. - YaSM Service-Operation-Prozess LP4." alt="Abb. 1: Betreiben der Services. - YaSM Service-Operation-Prozess (Servicebetrieb) LP4. Geeignet zur Umsetzung der ITIL 4-Praktiken 'Monitoring and Event Management', 'ITIL 4 Incident Management' und 'ITIL 4 Problem Management'." /></a><br style="clear:both;"/></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><img style="margin:20px 0px 10px 0px; float:left;<ins style="font-weight: bold; text-decoration: none;">" srcset="https://yasm.com/wiki/de/img/yasm-prozess/480px/Betreiben-der-services-yasm-lp4.jpg 480w, https://yasm.com/wiki/de/img/yasm-prozess/800px/Betreiben-der-services-yasm-lp4.jpg 800w, https://yasm.com/wiki/de/img/yasm-prozess/Betreiben-der-services-yasm-lp4.jpg 1200w" sizes="100vw</ins>" src="https://yasm.com/wiki/de/img/yasm-prozess/Betreiben-der-services-yasm-lp4.jpg" width="800" height="600" title="Betreiben der Services. - YaSM Service-Operation-Prozess LP4." alt="Abb. 1: Betreiben der Services. - YaSM Service-Operation-Prozess (Servicebetrieb) LP4. Geeignet zur Umsetzung der ITIL 4-Praktiken 'Monitoring and Event Management', 'ITIL 4 Incident Management' und 'ITIL 4 Problem Management'." /></a><br style="clear:both;"/></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><div class="thumbcaption" style="margin:15px 0px 20px 0px"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Abb. 1: '<a href="https://yasm.com/wiki/de/img/yasm-prozess/Betreiben-der-services-yasm-lp4.jpg" title="YaSM Service-Operation LP4"><del style="font-weight: bold; text-decoration: none;">Betreiben der Services</del></a><del style="font-weight: bold; text-decoration: none;">'</b>:</del></span><del style="font-weight: bold; text-decoration: none;"><br />YaSM Service-Operation-Prozess LP4.</del></span></div></div></div><br style="clear:both;"/></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><div class="thumbcaption" style="margin:15px 0px 20px 0px"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Abb. 1: <ins style="font-weight: bold; text-decoration: none;">'Betreiben der Services</ins>'<ins style="font-weight: bold; text-decoration: none;"></b><br /></ins><a href="https://yasm.com/wiki/de/img/yasm-prozess/Betreiben-der-services-yasm-lp4.jpg" title="YaSM Service-Operation LP4"><ins style="font-weight: bold; text-decoration: none;">Der YaSM Service-Operation-Prozess ('LP4')</ins></a><ins style="font-weight: bold; text-decoration: none;">.</ins></span></span></div></div></div><br style="clear:both;"/></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>Die erreichte Servicequalität wird regelmäßig gemessen. Die entsprechenden Service-Qualitätsberichte stellen einen wichtigen Input für den Serviceverbesserungs-Prozess dar.</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>Die erreichte Servicequalität wird regelmäßig gemessen. Die entsprechenden Service-Qualitätsberichte stellen einen wichtigen Input für den Serviceverbesserungs-Prozess dar.</p></div></td></tr>
</table>
Andrea
https://yasm.com/wiki/de/index.php?title=LP4:_Betreiben_der_Services&diff=1278&oldid=prev
Andrea am 29. Januar 2024 um 10:49 Uhr
2024-01-29T10:49:28Z
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 29. Januar 2024, 12:49 Uhr</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l221">Zeile 221:</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Rollen und Verantwortlichkeiten==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Rollen und Verantwortlichkeiten==</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">'''</del><span id="verantwortlich">Prozess-Owner: Betriebs-Manager (Operations-Manager)<del style="font-weight: bold; text-decoration: none;"></span></del>'''</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><span id="verantwortlich">Prozess-Owner: <ins style="font-weight: bold; text-decoration: none;">Ein '''</ins>Betriebs-Manager (Operations-Manager)''' trägt die gesamtheitliche Verantwortung für den Betrieb eines Service. Diese Rolle stellt unter anderem sicher, dass alle operativen Routine-Aufgaben zeitgerecht und zuverlässig ausgeführt werden.<ins style="font-weight: bold; text-decoration: none;"></span></ins></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">*Ein Betriebs-Manager (Operations-Manager) </del>trägt die gesamtheitliche Verantwortung für den Betrieb eines Service. Diese Rolle stellt unter anderem sicher, dass alle operativen Routine-Aufgaben zeitgerecht und zuverlässig ausgeführt werden.</div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div> </div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>&nbsp;</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>&nbsp;</p></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>{| class="wikitable" style="background: white<del style="font-weight: bold; text-decoration: none;">; text-align:center; vertical-align:top</del>; font-size: <del style="font-weight: bold; text-decoration: none;">90</del>%<del style="font-weight: bold; text-decoration: none;">; line-height: 1.3em;</del>"</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>{| class="wikitable" style="background: white; font-size: <ins style="font-weight: bold; text-decoration: none;">95</ins>%"</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>|+<del style="font-weight: bold; text-decoration: none;"><span </del>style="font-size: <del style="font-weight: bold; text-decoration: none;">120</del>%<del style="font-weight: bold; text-decoration: none;">; line-height: 2.3em;</del>"<del style="font-weight: bold; text-decoration: none;">></del>Verantwortlichkeits-Matrix<del style="font-weight: bold; text-decoration: none;">: "</del>LP4: Betreiben der Services"</span></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>|+style="<ins style="font-weight: bold; text-decoration: none;">background:#465674; color:#ffffff; </ins>font-size: <ins style="font-weight: bold; text-decoration: none;">110</ins>%"<ins style="font-weight: bold; text-decoration: none;">|</ins>Verantwortlichkeits-Matrix <ins style="font-weight: bold; text-decoration: none;">'</ins>LP4: Betreiben der Services"</span></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|- style="vertical-align:top"</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|- style="vertical-align:top"</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>! colspan="2"| YaSM-Rolle / Sub-Prozess</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>! colspan="2"| YaSM-Rolle / Sub-Prozess</div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><a href="https://yasm.com/wiki/de/img/yasm-prozess/ziel-definition/yasm-service-operation-prozess.jpg" title="Service-Operation: Prozess-Ziel" itemprop="contentUrl"></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><a href="https://yasm.com/wiki/de/img/yasm-prozess/ziel-definition/yasm-service-operation-prozess.jpg" title="Service-Operation: Prozess-Ziel" itemprop="contentUrl"></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><img style="display: block; float: left; margin-<del style="font-weight: bold; text-decoration: none;">left</del>: 10px; margin-right: <del style="font-weight: bold; text-decoration: none;">20px</del>" src="https://yasm.com/wiki/de/img/yasm-prozess/ziel-definition/yasm-service-operation-prozess.jpg" width="<del style="font-weight: bold; text-decoration: none;">320</del>" height="<del style="font-weight: bold; text-decoration: none;">167</del>" title="Service-Operation: Prozess-Ziele" alt="Der Service-Operation-Prozess in YaSM stellt sicher, dass die Services effektiv und effizient sowie in Übereinstimmung mit den vertraglichen Zusagen erbracht werden. Dies beinhaltet die Bearbeitung von Serviceaufträgen und die Lösung von Incidents und Problemen ebenso wie die Erledigung routinemäßiger Betriebsaufgaben." /></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><img style="display: block; float: left; margin-<ins style="font-weight: bold; text-decoration: none;">bottom</ins>: 10px; margin-right: <ins style="font-weight: bold; text-decoration: none;">10px" srcset="https://yasm.com/wiki/de/img/yasm-prozess/ziel-definition/400px/yasm-service-operation-prozess.jpg 400w, https://yasm.com/wiki/de/img/yasm-prozess/ziel-definition/yasm-service-operation-prozess.jpg 1200w" sizes="100vw</ins>" src="https://yasm.com/wiki/de/img/yasm-prozess/ziel-definition/yasm-service-operation-prozess.jpg<ins style="font-weight: bold; text-decoration: none;">" decoding="async</ins>" width="<ins style="font-weight: bold; text-decoration: none;">400</ins>" height="<ins style="font-weight: bold; text-decoration: none;">209" class="thumbimage</ins>" title="Service-Operation: Prozess-Ziele" alt="Der Service-Operation-Prozess in YaSM stellt sicher, dass die Services effektiv und effizient sowie in Übereinstimmung mit den vertraglichen Zusagen erbracht werden. Dies beinhaltet die Bearbeitung von Serviceaufträgen und die Lösung von Incidents und Problemen ebenso wie die Erledigung routinemäßiger Betriebsaufgaben." /></div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="width" content="1200" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="width" content="1200" /></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="height" content="627" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="height" content="627" /></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="dateCreated" content="2021-09-21" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="dateCreated" content="2021-09-21" /></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="datePublished" content="2021-09-22" /></<del style="font-weight: bold; text-decoration: none;">a</del>></<del style="font-weight: bold; text-decoration: none;">div</del>></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="datePublished" content="2021-09-22" /></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><<del style="font-weight: bold; text-decoration: none;">div style</del>="<del style="font-weight: bold; text-decoration: none;">margin-left: 5%; color:#636363</del>"></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"><span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject"></ins></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><p style="margin-top: 0; word-wrap:normal;">Basiert auf: Der Service-Operation-Prozess aus der <a href="https://yasm.com/de/produkte/yasm-prozesslandkarte" title="YaSM-Prozesslandkarte">YaSM-Prozesslandkarte</a>.</p></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"> </ins><<ins style="font-weight: bold; text-decoration: none;">meta itemprop="url" content="https://yasm.com/wiki/de/img/yasm-prozess/ziel-definition/400px/yasm-service-operation-prozess.jpg" </ins>/></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div> </div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"> </ins><<ins style="font-weight: bold; text-decoration: none;">meta itemprop="width" content="400" </ins>/></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><p>Von:&#160;&#160;Stefan Kempter&#160;<a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/de/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="Von: Stefan Kempter | Profil auf LinkedIn" alt="Autor: Stefan Kempter, IT Process Maps GbR" /></a>&#160;&#160;und&#160;&#160;Andrea Kempter&#160;<a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/de/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="Von: Andrea Kempter | Profil auf LinkedIn" alt="Koautor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.<br style="clear:both;"/<del style="font-weight: bold; text-decoration: none;">></div</del>><p></html></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"> </ins><<ins style="font-weight: bold; text-decoration: none;">meta itemprop="height" content</ins>="<ins style="font-weight: bold; text-decoration: none;">209</ins>" <ins style="font-weight: bold; text-decoration: none;">/></ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></span></a></div</ins>></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><p style="margin-top: 0; word-wrap:normal;">Basiert<ins style="font-weight: bold; text-decoration: none;">&nbsp;</ins>auf:<ins style="font-weight: bold; text-decoration: none;">&nbsp;</ins>Der<ins style="font-weight: bold; text-decoration: none;">&nbsp;</ins>Service-Operation-Prozess aus der <a href="https://yasm.com/de/produkte/yasm-prozesslandkarte" title="YaSM-Prozesslandkarte">YaSM-Prozesslandkarte</a>.</p></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><p>Von:&#160;&#160;Stefan Kempter&#160;<a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/de/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="Von: Stefan Kempter | Profil auf LinkedIn" alt="Autor: Stefan Kempter, IT Process Maps GbR" /></a>&#160;&#160;und&#160;&#160;Andrea Kempter&#160;<a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/de/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="Von: Andrea Kempter | Profil auf LinkedIn" alt="Koautor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.<br style="clear:both;"/><p></html></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Themenverwandte Artikel==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Themenverwandte Artikel==</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><html><a href="https://yasm.com/wiki/de/index.php/Service_Operation"><img src="https://yasm.com/wiki/de/img/yasm-service-management/service-operation-servicebetrieb.jpg" title="Service Operation in YaSM" alt="Haben die Betriebsprozesse in YaSM einen anderen Zweck als die in ITIL&reg;, und was ist das Besondere an Service Operation in YaSM?" <del style="font-weight: bold; text-decoration: none;">style</del>="<del style="font-weight: bold; text-decoration: none;">display: block; float: left; margin-left: 10px; margin-right: 20px</del>" width="<del style="font-weight: bold; text-decoration: none;">320</del>" height="<del style="font-weight: bold; text-decoration: none;">180</del>"/></a<del style="font-weight: bold; text-decoration: none;">></del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><html><a href="https://yasm.com/wiki/de/index.php/Service_Operation"><img <ins style="font-weight: bold; text-decoration: none;">style="display: block; float: left; margin-bottom: 10px; margin-right: 10px" srcset="https://yasm.com/wiki/de/img/yasm-service-management/400px/service-operation-servicebetrieb.jpg 400w, https://yasm.com/wiki/de/img/yasm-service-management/480px/service-operation-servicebetrieb.jpg 480w, https://yasm.com/wiki/de/img/yasm-service-management/service-operation-servicebetrieb.jpg 1200w" sizes="100vw" </ins>src="https://yasm.com/wiki/de/img/yasm-service-management/service-operation-servicebetrieb.jpg" title="Service Operation in YaSM" alt="Haben die Betriebsprozesse in YaSM einen anderen Zweck als die in ITIL&reg;, und was ist das Besondere an Service Operation in YaSM?" <ins style="font-weight: bold; text-decoration: none;">decoding</ins>="<ins style="font-weight: bold; text-decoration: none;">async</ins>" width="<ins style="font-weight: bold; text-decoration: none;">400</ins>" height="<ins style="font-weight: bold; text-decoration: none;">225" class="thumbimage</ins>" /></a></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><div style="margin-left: 5%; color:#636363"</del>></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><p style="margin-top: 0; word-wrap:normal;"><a href="https://yasm.com/wiki/de/index.php/Service_Operation">Service<ins style="font-weight: bold; text-decoration: none;">&nbsp;</ins>Operation<ins style="font-weight: bold; text-decoration: none;">&nbsp;</ins>in<ins style="font-weight: bold; text-decoration: none;">&nbsp;</ins>YaSM</a></p></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><p style="margin-top: 0; word-wrap:normal;"><a href="https://yasm.com/wiki/de/index.php/Service_Operation">Service Operation in YaSM</a></p></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p><small>von: Stefan Kempter</small></p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p><small>von: Stefan Kempter</small></p></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>Da sich die heute gebräuchlichen Leitlinien für den Servicebetrieb über lange Zeit etabliert haben und allgemein anerkannt sind, basiert der YaSM Service-Operation-Prozess auf den Empfehlungen von ITIL<sup><small>&#174;</small></sup> und anderen Service-Management-Frameworks.</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>Da sich die heute gebräuchlichen Leitlinien für den Servicebetrieb über lange Zeit etabliert haben und allgemein anerkannt sind, basiert der YaSM Service-Operation-Prozess auf den Empfehlungen von ITIL<sup><small>&#174;</small></sup> und anderen Service-Management-Frameworks.</p></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><p>Was ist das Besondere an Service Operation in YaSM? <a href="https://yasm.com/wiki/de/index.php/Service_Operation">[...]</a></p<del style="font-weight: bold; text-decoration: none;">></div</del>><p></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><p>Was ist das Besondere an Service Operation in YaSM? <a href="https://yasm.com/wiki/de/index.php/Service_Operation">[...]</a></p><p></div></td></tr>
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Andrea
https://yasm.com/wiki/de/index.php?title=LP4:_Betreiben_der_Services&diff=1210&oldid=prev
Andrea am 29. Dezember 2023 um 13:27 Uhr
2023-12-29T13:27:05Z
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 29. Dezember 2023, 15:27 Uhr</td>
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<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><meta name="twitter:site" content="@YaSM_DACH"></del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><meta name="twitter:creator" content="@YaSM_DACH"></del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><meta name="twitter:title" content="LP4: Betreiben der Services"></del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><meta name="twitter:description" content="Der Service-Operation-Prozess in YaSM stellt sicher, dass die Services effektiv und effizient sowie in Übereinstimmung mit den vertraglichen Zusagen erbracht werden. Dies beinhaltet die Bearbeitung von Serviceaufträgen, die Lösung von Incidents und Problemen sowie die Erledigung routinemäßiger Betriebsaufgaben durch den Prozess."></del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><meta name="twitter:image" content="https://yasm.com/wiki/de/img/yasm-prozess/16x9/Betreiben-der-services-yasm-lp4.jpg"></del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><meta name="twitter:image:alt" content="Der Service-Betriebsprozess ('Service Operation') in YaSM, geeignet zur Umsetzung der ITIL 4 Practice 'Monitoring and Event Management', 'ITIL 4 Incident Management' und 'ITIL 4 Problem Management'. Ziel: Sicherstellen, dass die Services effektiv und effizient sowie in Übereinstimmung mit den vertraglichen Zusagen erbracht werden."></del></div></td><td colspan="2" class="diff-side-added"></td></tr>
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</table>
Andrea
https://yasm.com/wiki/de/index.php?title=LP4:_Betreiben_der_Services&diff=1185&oldid=prev
Stefan: Aktualisierung der Definition von Sub-Prozess LP4.3.
2023-11-10T11:09:51Z
<p>Aktualisierung der Definition von Sub-Prozess LP4.3.</p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 10. November 2023, 13:09 Uhr</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><dl id="LP4.3"><dt itemprop="name">LP4.3: Überwachen der Services</dt></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><dl id="LP4.3"><dt itemprop="name">LP4.3: Überwachen der Services</dt></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><dd itemprop="description">Prozessziel: Sicherstellen, dass die Service-<del style="font-weight: bold; text-decoration: none;">Infrastruktur </del>laufend überwacht <del style="font-weight: bold; text-decoration: none;">wird</del>, und <del style="font-weight: bold; text-decoration: none;">Bestimmen von geeigneten Maßnahmen</del>, falls Unregelmäßigkeiten festgestellt werden.</dd></dl></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><dd itemprop="description">Prozessziel: Sicherstellen, dass die Service-<ins style="font-weight: bold; text-decoration: none;">Komponenten und die Service-Auslastung </ins>laufend überwacht <ins style="font-weight: bold; text-decoration: none;">werden</ins>, und <ins style="font-weight: bold; text-decoration: none;">zeitnahes Reagieren</ins>, falls Unregelmäßigkeiten festgestellt werden.</dd></dl></div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><div itemid="https://yasm.com/wiki/de/index.php/LP4:_Betreiben_der_Services#LP4.4" itemscope itemtype="https://schema.org/CreativeWork" itemref="md-type-subProcess"></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><div itemid="https://yasm.com/wiki/de/index.php/LP4:_Betreiben_der_Services#LP4.4" itemscope itemtype="https://schema.org/CreativeWork" itemref="md-type-subProcess"></div></td></tr>
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Stefan
https://yasm.com/wiki/de/index.php?title=LP4:_Betreiben_der_Services&diff=1159&oldid=prev
Andrea am 3. Juni 2023 um 14:22 Uhr
2023-06-03T14:22:34Z
<p></p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 3. Juni 2023, 16:22 Uhr</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm"></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm"></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><dt itemprop="name">Incident Record</dt></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><dt itemprop="name">Incident Record</dt></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><dd itemprop="description" style="margin-bottom: 1em;">Ein Datensatz mit allen Angaben zu einem Service Incident, in dem der Verlauf des Incidents von der Ersterfassung bis zur Schließung dokumentiert ist. Ein Service Incident ist definiert als ungeplante Unterbrechung oder Qualitätsminderung eines Service. Auch ein Ereignis, das in der Zukunft einen Service beeinträchtigen könnte, wird als Incident behandelt (z.B. der Ausfall einer Festplatte in einem Satz gespiegelter Festplatten). <a href="#ydo" title="YaSM-Datenobjekt">[*]</a></dd></div></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><dd itemprop="description" style="margin-bottom: 1em;">Ein Datensatz mit allen Angaben zu einem Service Incident, in dem der Verlauf des Incidents von der Ersterfassung bis zur Schließung dokumentiert ist. Ein Service Incident ist definiert als ungeplante Unterbrechung oder Qualitätsminderung eines Service. Auch ein Ereignis, das in der Zukunft einen Service beeinträchtigen könnte, wird als Incident behandelt (z.B. der Ausfall einer Festplatte in einem Satz gespiegelter Festplatten)<ins style="font-weight: bold; text-decoration: none;">. Siehe auch: <a href="https://yasm.com/wiki/de/index.php/Incident_Record_-_Checkliste" title="Checkliste Incident Record">Checkliste 'Incident Record'</a></ins>. <a href="#ydo" title="YaSM-Datenobjekt">[*]</a></dd></div></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm"></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm"></div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><dt itemprop="name">Problem Record</dt></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><dt itemprop="name">Problem Record</dt></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><dd itemprop="description" style="margin-bottom: 1em;">Ein Datensatz mit allen Angaben zu einem Problem, in dem der Verlauf des Problems von der Ersterfassung bis zur Schließung dokumentiert ist. Ein Problem ist definiert als die zugrundeliegende Ursache eines oder mehrerer (potentieller) Incidents, auch wenn die Ursache bei der Erstellung eines Problem Records oft noch nicht bekannt ist. In vielen Fällen wird eine Umgehungslösung (Workaround) für ein Problem bereitgestellt, solange eine vollständige Lösung noch nicht verfügbar ist. <a href="#ydo" title="YaSM-Datenobjekt">[*]</a></dd></div></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><dd itemprop="description" style="margin-bottom: 1em;">Ein Datensatz mit allen Angaben zu einem Problem, in dem der Verlauf des Problems von der Ersterfassung bis zur Schließung dokumentiert ist. Ein Problem ist definiert als die zugrundeliegende Ursache eines oder mehrerer (potentieller) Incidents, auch wenn die Ursache bei der Erstellung eines Problem Records oft noch nicht bekannt ist. In vielen Fällen wird eine Umgehungslösung (Workaround) für ein Problem bereitgestellt, solange eine vollständige Lösung noch nicht verfügbar ist<ins style="font-weight: bold; text-decoration: none;">. Siehe auch: <a href="https://yasm.com/wiki/de/index.php/Problem_Record_-_Checkliste" title="Checkliste Problem Record">Checkliste 'Problem Record'</a></ins>. <a href="#ydo" title="YaSM-Datenobjekt">[*]</a></dd></div></div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm"></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm"></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><dt itemprop="name" id="Service-Qualitaets-Bericht">Service-Qualitäts-Bericht</dt></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><dt itemprop="name" id="Service-Qualitaets-Bericht">Service-Qualitäts-Bericht</dt></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><dd itemprop="description" style="margin-bottom: 1em;">Ein Service-Qualitätsbericht stellt dar, inwieweit der Service-Provider in der Lage ist, die zugesagte Service-Qualität zu liefern. Insbesondere vergleicht der Bericht die erreichten Service-Levels mit den vereinbarten Zielwerten, wie in den Servicedefinitionen festgelegt. Service-Qualitätsberichte stellen auch etwaige Verletzungen vertraglicher Verpflichtungen und außergewöhnliche Ereignisse heraus.</dd></div></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><dd itemprop="description" style="margin-bottom: 1em;">Ein Service-Qualitätsbericht stellt dar, inwieweit der Service-Provider in der Lage ist, die zugesagte Service-Qualität zu liefern. Insbesondere vergleicht der Bericht die erreichten Service-Levels mit den vereinbarten Zielwerten, wie in den Servicedefinitionen festgelegt. Service-Qualitätsberichte stellen auch etwaige Verletzungen vertraglicher Verpflichtungen und außergewöhnliche Ereignisse heraus. <ins style="font-weight: bold; text-decoration: none;">Siehe auch: <a href="https://yasm.com/wiki/de/index.php/Service-Qualitäts-Bericht_-_Checkliste" title="Checkliste Service-Qualitäts-Bericht">Checkliste 'Service-Qualitäts-Bericht'</a>. <a href="#ydo" title="YaSM-Datenobjekt">[*]</a></ins></dd></div></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm"></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm"></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><dt itemprop="name">Service-Request-Modell</dt></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><dt itemprop="name">Service-Request-Modell</dt></div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p><i><u>Anmerkungen:</u></i></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p><i><u>Anmerkungen:</u></i></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div></p><p><span id="ydo"><strong>[*]</strong> <i>"YaSM-Datenobjekte"</i> sind Dokumente und Records, für die YaSM</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div></p><p><span id="ydo"><strong>[*]</strong> <i>"YaSM-Datenobjekte"</i> sind Dokumente und Records, für die YaSM</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>detaillierte Empfehlungen bereithält: Für jedes YaSM-Objekt gibt es eine Checkliste (siehe <a href="https://yasm.com/wiki/de/index.php/Service-Management-Checklisten" title="<del style="font-weight: bold; text-decoration: none;">Beispiel</del>: YaSM-<del style="font-weight: bold; text-decoration: none;">Checkliste</del>"><del style="font-weight: bold; text-decoration: none;">Beispiel</del></a>), die die typischen Inhalte beschreibt, und ein Lifecycle-Diagramm, das darstellt, wie sich der Zustand des Objekts ändert, während es von verschiedenen YaSM-Prozessen erstellt, geändert, gelesen und archiviert wird (siehe <a href="https://yasm.com/wiki/de/img/yasm-projekt/Yasm-objekt-lifecycle-diagramm.jpg" title="Beispiel: YaSM Objekt-Lifecycle-Diagramm (.JPG)">Beispiel</a>).</span></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>detaillierte Empfehlungen bereithält: Für jedes YaSM-Objekt gibt es eine Checkliste (siehe <ins style="font-weight: bold; text-decoration: none;"><a href="https://yasm.com/wiki/de/index.php/Service-Qualitäts-Bericht_-_Checkliste" title="Beispiel: YaSM-Checkliste Service-Qualitäts-Bericht">Dokumentvorlage 'Service-Qualitäts-Bericht'</a> sowie </ins><a href="https://yasm.com/wiki/de/index.php/Service-Management-Checklisten<ins style="font-weight: bold; text-decoration: none;">#yasm-checkliste-beispiel</ins>" title="<ins style="font-weight: bold; text-decoration: none;">Beispiele</ins>: YaSM-<ins style="font-weight: bold; text-decoration: none;">Checklisten und Dokument-Vorlagen</ins>"><ins style="font-weight: bold; text-decoration: none;">weitere Beispiele</ins></a>), die die typischen Inhalte beschreibt, und ein Lifecycle-Diagramm, das darstellt, wie sich der Zustand des Objekts ändert, während es von verschiedenen YaSM-Prozessen erstellt, geändert, gelesen und archiviert wird (siehe <a href="https://yasm.com/wiki/de/img/yasm-projekt/Yasm-objekt-lifecycle-diagramm.jpg" title="Beispiel: YaSM Objekt-Lifecycle-Diagramm (.JPG)">Beispiel</a>).</span></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div></p><p><i>"Andere Objekte"</i> sind eher informelle Daten oder Informationen. Es gibt aus diesem Grund keine zugehörigen Lifecycle-Diagramme oder Checklisten.</html></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div></p><p><i>"Andere Objekte"</i> sind eher informelle Daten oder Informationen. Es gibt aus diesem Grund keine zugehörigen Lifecycle-Diagramme oder Checklisten.</html></div></td></tr>
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Andrea
https://yasm.com/wiki/de/index.php?title=LP4:_Betreiben_der_Services&diff=1017&oldid=prev
Andrea am 22. September 2021 um 15:49 Uhr
2021-09-22T15:49:46Z
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 22. September 2021, 17:49 Uhr</td>
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<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><meta name="twitter:creator" content="@<del style="font-weight: bold; text-decoration: none;">yasmcom</del>"></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><meta name="twitter:creator" content="@<ins style="font-weight: bold; text-decoration: none;">YaSM_DACH</ins>"></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta name="twitter:title" content="LP4: Betreiben der Services"></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta name="twitter:title" content="LP4: Betreiben der Services"></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta name="twitter:description" content="Der Service-Operation-Prozess in YaSM stellt sicher, dass die Services effektiv und effizient sowie in Übereinstimmung mit den vertraglichen Zusagen erbracht werden. Dies beinhaltet die Bearbeitung von Serviceaufträgen, die Lösung von Incidents und Problemen sowie die Erledigung routinemäßiger Betriebsaufgaben durch den Prozess."></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta name="twitter:description" content="Der Service-Operation-Prozess in YaSM stellt sicher, dass die Services effektiv und effizient sowie in Übereinstimmung mit den vertraglichen Zusagen erbracht werden. Dies beinhaltet die Bearbeitung von Serviceaufträgen, die Lösung von Incidents und Problemen sowie die Erledigung routinemäßiger Betriebsaufgaben durch den Prozess."></div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l22">Zeile 22:</td>
<td colspan="2" class="diff-lineno">Zeile 22:</td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><link href="https://plus.google.com/100916307096177053362/posts" rel="publisher" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><link href="https://plus.google.com/100916307096177053362/posts" rel="publisher" /></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div></itpmch></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div></itpmch></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><html><del style="font-weight: bold; text-decoration: none;"><div class="floatright"><div class="noresize"><map name="ImageMap_yasm-wiki-teilen"><area href="https://www.linkedin.com/shareArticle?url=https%3A%2F%2Fyasm.com%2Fwiki%2Fde%2Findex.php%2FLP4%3A_Betreiben_der_Services&hl=de_DE&source=YaSM-Wiki" class="plainlinks" rel="nofollow" shape="rect" coords="55,0,99,36" alt="diese Seite auf LinkedIn teilen" title="diese Seite auf LinkedIn teilen"/><area href="https://twitter.com/intent/tweet?url=https%3A%2F%2Fyasm.com%2Fwiki%2Fde%2Findex.php%2FLP4%3A_Betreiben_der_Services&text=%23YaSMwiki%20%7C%20Betreiben%20der%20Services%20-%20Service-Lifecycle-Prozess%20LP4%0A%E2%96%BA&lang=de&via=yasmcom" class="plainlinks" rel="nofollow" shape="rect" coords="97,0,140,36" alt="diese Seite auf Twitter teilen" title="diese Seite auf Twitter teilen"/></map><img alt="diese Seite teilen" src="https://yasm.com/wiki/de/img/yasm-wiki/YaSM-Wiki-teilen.png" width="140" height="36" usemap="#ImageMap_yasm-wiki-teilen"/></div></div></del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><html><div class="noresize"><a href="https://yasm.com/wiki/en/index.php/LP4:_Operate_the_services"><img src="https://yasm.com/wiki/de/img/yasm-wiki/YaSM-Wiki-English.png" width="140" height="36" style="float:<ins style="font-weight: bold; text-decoration: none;">right</ins>;" alt="in English" title="This page in English" /></a></div><br style="clear:both;"/></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><div class="noresize"><a href="https://yasm.com/wiki/en/index.php/LP4:_Operate_the_services"><img src="https://yasm.com/wiki/de/img/yasm-wiki/YaSM-Wiki-English.png" width="140" height="36" style="float:<del style="font-weight: bold; text-decoration: none;">left</del>;" alt="in English" title="This page in English" /></a></div><br style="clear:both;"/></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>&nbsp;</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>&nbsp;</p></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l244">Zeile 244:</td>
<td colspan="2" class="diff-lineno">Zeile 243:</td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>! [[YaSM-Rollen#Operator|Oper.]]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>! [[YaSM-Rollen#Operator|Oper.]]</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>! [[YaSM-Rollen#Service-Owner|Serv.-Owner]]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>! [[YaSM-Rollen#Service-Owner|Serv.-Owner]]</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>! [[YaSM-Rollen#Technischer-Fachexperte|Techn.- <del style="font-weight: bold; text-decoration: none;">Fachexp</del>.]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>! [[YaSM-Rollen#Technischer-Fachexperte|Techn.- <ins style="font-weight: bold; text-decoration: none;">Fach&shy;exp</ins>.]]</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|- style="text-align:center"</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|- style="text-align:center"</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>| LP4.1</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>| LP4.1</div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l254">Zeile 254:</td>
<td colspan="2" class="diff-lineno">Zeile 253:</td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|- style="text-align:center"</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|- style="text-align:center"</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|LP4.2</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|LP4.2</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>| style="text-align:left"|[[#LP4.2|Bereitstellen von <del style="font-weight: bold; text-decoration: none;">Leitlinien </del>für den Service-Betrieb]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>| style="text-align:left"|[[#LP4.2|Bereitstellen von <ins style="font-weight: bold; text-decoration: none;">Leit&shy;linien </ins>für den Service-Betrieb]]</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|AR </div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|AR </div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>| - </div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>| - </div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l268">Zeile 268:</td>
<td colspan="2" class="diff-lineno">Zeile 267:</td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|- style="text-align:center"</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|- style="text-align:center"</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>| LP4.4</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>| LP4.4</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>| style="text-align:left"|[[#LP4.4|Erstellen von Service-<del style="font-weight: bold; text-decoration: none;">Qualitätsberichten</del>]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>| style="text-align:left"|[[#LP4.4|Erstellen von Service-<ins style="font-weight: bold; text-decoration: none;">Qualitäts&shy;berichten</ins>]]</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|A</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|A</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|R</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|R</div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l275">Zeile 275:</td>
<td colspan="2" class="diff-lineno">Zeile 274:</td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|- style="text-align:center"</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|- style="text-align:center"</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>| LP4.5</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>| LP4.5</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>| style="text-align:left"|[[#LP4.5|Durchführen laufender <del style="font-weight: bold; text-decoration: none;">Betriebsaufgaben</del>]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>| style="text-align:left"|[[#LP4.5|Durchführen laufender <ins style="font-weight: bold; text-decoration: none;">Betriebs&shy;aufgaben</ins>]]</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|A</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|A</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|R</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|R</div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l297">Zeile 297:</td>
<td colspan="2" class="diff-lineno">Zeile 296:</td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Anmerkungen==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Anmerkungen==</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><html><div itemid="https://yasm.com/wiki/de/img/yasm-prozess-definition/<del style="font-weight: bold; text-decoration: none;">was-ist</del>-service-<del style="font-weight: bold; text-decoration: none;">betriebs</del>-prozess.jpg" itemscope itemtype="https://schema.org/ImageObject"></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><html><div itemid="https://yasm.com/wiki/de/img/yasm-prozess<ins style="font-weight: bold; text-decoration: none;">/ziel</ins>-definition/<ins style="font-weight: bold; text-decoration: none;">yasm</ins>-service-<ins style="font-weight: bold; text-decoration: none;">operation</ins>-prozess.jpg" itemscope itemtype="https://schema.org/ImageObject"></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><a href="https://yasm.com/wiki/de/img/yasm-prozess-definition/<del style="font-weight: bold; text-decoration: none;">was-ist</del>-service-<del style="font-weight: bold; text-decoration: none;">betriebs</del>-prozess.jpg" title="Service-Operation: Prozess-<del style="font-weight: bold; text-decoration: none;">Definition</del>" itemprop="contentUrl"></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><a href="https://yasm.com/wiki/de/img/yasm-prozess<ins style="font-weight: bold; text-decoration: none;">/ziel</ins>-definition/<ins style="font-weight: bold; text-decoration: none;">yasm</ins>-service-<ins style="font-weight: bold; text-decoration: none;">operation</ins>-prozess.jpg" title="Service-Operation: Prozess-<ins style="font-weight: bold; text-decoration: none;">Ziel</ins>" itemprop="contentUrl"></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><img style="display: block; float: left; margin-left: 10px; margin-right: 20px" src="https://yasm.com/wiki/de/img/yasm-prozess-definition/<del style="font-weight: bold; text-decoration: none;">was-ist</del>-service-<del style="font-weight: bold; text-decoration: none;">betriebs</del>-prozess.jpg" width="320" height="<del style="font-weight: bold; text-decoration: none;">180</del>" title="Service-Operation: Prozess-<del style="font-weight: bold; text-decoration: none;">Definition</del>" alt="<del style="font-weight: bold; text-decoration: none;">Was ist </del>Service-Operation<del style="font-weight: bold; text-decoration: none;">? Definition des Servicebetriebs</del>-<del style="font-weight: bold; text-decoration: none;">Prozesses LP4 im </del>YaSM <del style="font-weight: bold; text-decoration: none;">Service-Management-Framework</del>." /></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><img style="display: block; float: left; margin-left: 10px; margin-right: 20px" src="https://yasm.com/wiki/de/img/yasm-prozess<ins style="font-weight: bold; text-decoration: none;">/ziel</ins>-definition/<ins style="font-weight: bold; text-decoration: none;">yasm</ins>-service-<ins style="font-weight: bold; text-decoration: none;">operation</ins>-prozess.jpg" width="320" height="<ins style="font-weight: bold; text-decoration: none;">167</ins>" title="Service-Operation: Prozess-<ins style="font-weight: bold; text-decoration: none;">Ziele</ins>" alt="<ins style="font-weight: bold; text-decoration: none;">Der </ins>Service-Operation-<ins style="font-weight: bold; text-decoration: none;">Prozess in </ins>YaSM <ins style="font-weight: bold; text-decoration: none;">stellt sicher, dass die Services effektiv und effizient sowie in Übereinstimmung mit den vertraglichen Zusagen erbracht werden. Dies beinhaltet die Bearbeitung von Serviceaufträgen und die Lösung von Incidents und Problemen ebenso wie die Erledigung routinemäßiger Betriebsaufgaben</ins>." /></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="caption" content="<del style="font-weight: bold; text-decoration: none;">Betreiben der Services | </del>YaSM Service Operation<del style="font-weight: bold; text-decoration: none;">| Prozess</del>-<del style="font-weight: bold; text-decoration: none;">Definition </del>LP4" /></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="caption" content="<ins style="font-weight: bold; text-decoration: none;">Prozess-Ziel: </ins>YaSM Service<ins style="font-weight: bold; text-decoration: none;">-</ins>Operation - <ins style="font-weight: bold; text-decoration: none;">Betreiben der Services (</ins>LP4<ins style="font-weight: bold; text-decoration: none;">)</ins>" /></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="width" content="1200" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="width" content="1200" /></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="height" content="<del style="font-weight: bold; text-decoration: none;">675</del>" /></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="height" content="<ins style="font-weight: bold; text-decoration: none;">627</ins>" /></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="dateCreated" content="<del style="font-weight: bold; text-decoration: none;">2017</del>-<del style="font-weight: bold; text-decoration: none;">06</del>-<del style="font-weight: bold; text-decoration: none;">30</del>" /></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="dateCreated" content="<ins style="font-weight: bold; text-decoration: none;">2021</ins>-<ins style="font-weight: bold; text-decoration: none;">09</ins>-<ins style="font-weight: bold; text-decoration: none;">21</ins>" /></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="datePublished" content="<del style="font-weight: bold; text-decoration: none;">2017</del>-09-<del style="font-weight: bold; text-decoration: none;">13" /></del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="datePublished" content="<ins style="font-weight: bold; text-decoration: none;">2021</ins>-09-<ins style="font-weight: bold; text-decoration: none;">22</ins>" /></a></div></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><meta itemprop="dateModified" content="2021-06-28</del>" /></a></div></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><div style="margin-left: 5%; color:#636363"></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><div style="margin-left: 5%; color:#636363"></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p style="margin-top: 0; word-wrap:normal;">Basiert auf: Der Service-Operation-Prozess aus der <a href="https://yasm.com/de/produkte/yasm-prozesslandkarte" title="YaSM-Prozesslandkarte">YaSM-Prozesslandkarte</a>.</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p style="margin-top: 0; word-wrap:normal;">Basiert auf: Der Service-Operation-Prozess aus der <a href="https://yasm.com/de/produkte/yasm-prozesslandkarte" title="YaSM-Prozesslandkarte">YaSM-Prozesslandkarte</a>.</p></div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l369">Zeile 369:</td>
<td colspan="2" class="diff-lineno">Zeile 367:</td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> <link itemprop="hasPart" href="https://yasm.com/wiki/de/index.php/LP4:_Betreiben_der_Services#prozess-inputs-outputs"></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> <link itemprop="hasPart" href="https://yasm.com/wiki/de/index.php/LP4:_Betreiben_der_Services#prozess-inputs-outputs"></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> <link itemprop="image" href="https://yasm.com/wiki/de/img/yasm-prozess/Betreiben-der-services-yasm-lp4.jpg" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> <link itemprop="image" href="https://yasm.com/wiki/de/img/yasm-prozess/Betreiben-der-services-yasm-lp4.jpg" /></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div> <link itemprop="image" href="https://yasm.com/wiki/de/img/yasm-prozess-definition/<del style="font-weight: bold; text-decoration: none;">was-ist</del>-service-<del style="font-weight: bold; text-decoration: none;">betriebs</del>-prozess.jpg" /></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> <link itemprop="image" href="https://yasm.com/wiki/de/img/yasm-prozess<ins style="font-weight: bold; text-decoration: none;">/ziel</ins>-definition/<ins style="font-weight: bold; text-decoration: none;">yasm</ins>-service-<ins style="font-weight: bold; text-decoration: none;">operation</ins>-prozess.jpg" /></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> <link itemprop="isPartOf" href="https://yasm.com/wiki/de/index.php/Service-Management-Prozesse#service-lifecycle-prozesse" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> <link itemprop="isPartOf" href="https://yasm.com/wiki/de/index.php/Service-Management-Prozesse#service-lifecycle-prozesse" /></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> <meta itemprop="mentions" content="ITIL 4 Service Operation" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> <meta itemprop="mentions" content="ITIL 4 Service Operation" /></div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l384">Zeile 384:</td>
<td colspan="2" class="diff-lineno">Zeile 382:</td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[Kategorie:YaSM-Prozess]]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[Kategorie:YaSM-Prozess]]</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><!-- keine Inhalte nach diesem Kommentar! --></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><!-- keine Inhalte nach diesem Kommentar! --></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2" class="diff-side-added"></td></tr>
</table>
Andrea
https://yasm.com/wiki/de/index.php?title=LP4:_Betreiben_der_Services&diff=993&oldid=prev
Andrea am 28. Juni 2021 um 13:23 Uhr
2021-06-28T13:23:26Z
<p></p>
<a href="https://yasm.com/wiki/de/index.php?title=LP4:_Betreiben_der_Services&diff=993&oldid=944">Änderungen zeigen</a>
Andrea
https://yasm.com/wiki/de/index.php?title=LP4:_Betreiben_der_Services&diff=944&oldid=prev
Andrea am 25. Januar 2021 um 15:10 Uhr
2021-01-25T15:10:34Z
<p></p>
<a href="https://yasm.com/wiki/de/index.php?title=LP4:_Betreiben_der_Services&diff=944&oldid=924">Änderungen zeigen</a>
Andrea