https://yasm.com/wiki/de/index.php?action=history&feed=atom&title=LP5%3A_Verbessern_der_Services 2026-04-09T03:47:53Z Versionsgeschichte dieser Seite in YaSM Service-Management-Wiki MediaWiki 1.45.1 https://yasm.com/wiki/de/index.php?title=LP5:_Verbessern_der_Services&diff=1437&oldid=prev 2025-02-28T18:09:21Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 28. Februar 2025, 20:09 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l2">Zeile 2:</td> <td colspan="2" class="diff-lineno">Zeile 2:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;keywords&quot; content=&quot;services verbessern, wie verbessert man services, yasm services optimieren, yasm service improvement, service management improvement prozess&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;keywords&quot; content=&quot;services verbessern, wie verbessert man services, yasm services optimieren, yasm service improvement, service management improvement prozess&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;description&quot; content=&quot;Über den Service-Verbesserungs-Prozess in YaSM werden regelmäßige Service-Reviews durchgeführt, um zu überprüfen, ob die gelieferte Servicequalität den vertraglichen Verpflichtungen entspricht oder ob es bessere Möglichkeiten gibt, den Service zu erbringen.&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;description&quot; content=&quot;Über den Service-Verbesserungs-Prozess in YaSM werden regelmäßige Service-Reviews durchgeführt, um zu überprüfen, ob die gelieferte Servicequalität den vertraglichen Verpflichtungen entspricht oder ob es bessere Möglichkeiten gibt, den Service zu erbringen.&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;meta name="thumbnail" content="https://yasm.com/wiki/de/img/yasm-prozess/Verbessern-der-services-yasm-lp5.jpg" /&gt;</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:url&quot; content=&quot;https://yasm.com/wiki/de/index.php/LP5:_Verbessern_der_Services&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:url&quot; content=&quot;https://yasm.com/wiki/de/index.php/LP5:_Verbessern_der_Services&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:title&quot; content=&quot;LP5: Verbessern der Services | YaSM Service-Management-Wiki&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:title&quot; content=&quot;LP5: Verbessern der Services | YaSM Service-Management-Wiki&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l13">Zeile 13:</td> <td colspan="2" class="diff-lineno">Zeile 14:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;div class=&quot;noresize&quot;&gt;&lt;a href=&quot;https://yasm.com/wiki/en/index.php/LP5:_Improve_the_services&quot;&gt;&lt;img src=&quot;https://yasm.com/wiki/de/img/yasm-wiki/YaSM-Wiki-English.png&quot; width=&quot;210&quot; height=&quot;54&quot; style=&quot;float:right;&quot; alt=&quot;in English&quot; title=&quot;This page in English&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br style=&quot;clear:both;&quot;/&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;div class=&quot;noresize&quot;&gt;&lt;a href=&quot;https://yasm.com/wiki/en/index.php/LP5:_Improve_the_services&quot;&gt;&lt;img src=&quot;https://yasm.com/wiki/de/img/yasm-wiki/YaSM-Wiki-English.png&quot; width=&quot;210&quot; height=&quot;54&quot; style=&quot;float:right;&quot; alt=&quot;in English&quot; title=&quot;This page in English&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br style=&quot;clear:both;&quot;/&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;p&gt;&amp;nbsp;&lt;/p&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;b&gt;Prozessname:&lt;/b&gt; &lt;a href=&quot;#Prozess-Beschreibung&quot;&gt;Verbessern der Services&lt;/a&gt; - &lt;b&gt;Teil von:&lt;/b&gt; &lt;a href=&quot;/wiki/de/index.php/Service-Management-Prozesse#Service-Lifecycle-Prozesse&quot; title=&quot;Die Service-Lifecycle-Prozesse in YaSM Service-Management&quot;&gt;Service-Lifecycle-Prozesse&lt;/a&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;b&gt;Prozessname:&lt;/b&gt; &lt;a href=&quot;#Prozess-Beschreibung&quot;&gt;Verbessern der Services&lt;/a&gt; - &lt;b&gt;Teil von:&lt;/b&gt; &lt;a href=&quot;/wiki/de/index.php/Service-Management-Prozesse#Service-Lifecycle-Prozesse&quot; title=&quot;Die Service-Lifecycle-Prozesse in YaSM Service-Management&quot;&gt;Service-Lifecycle-Prozesse&lt;/a&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l298">Zeile 298:</td> <td colspan="2" class="diff-lineno">Zeile 298:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;Basiert auf: Der Service-Verbesserungs-Prozess aus der &lt;a href=&quot;https://yasm.com/de/produkte/yasm-prozesslandkarte&quot; title=&quot;YaSM-Prozesslandkarte&quot;&gt;YaSM-Prozesslandkarte&lt;/a&gt;.&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;Basiert auf: Der Service-Verbesserungs-Prozess aus der &lt;a href=&quot;https://yasm.com/de/produkte/yasm-prozesslandkarte&quot; title=&quot;YaSM-Prozesslandkarte&quot;&gt;YaSM-Prozesslandkarte&lt;/a&gt;.&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;Von:&amp;#160;&amp;#160;Stefan Kempter&amp;#160;&lt;a href=&quot;https://www.linkedin.com/in/stefankempter&quot;&gt;&lt;img style=&quot;margin:0px 0px 0px 0px;&quot; src=&quot;/wiki/de/img/yasm-wiki/bookmarking/linkedin.jpg&quot; width=&quot;16&quot; height=&quot;16&quot; title=&quot;Von: Stefan Kempter | Profil auf LinkedIn&quot; alt=&quot;Autor: Stefan Kempter, IT Process Maps GbR&quot; /&gt;&lt;/a&gt;&amp;#160;&amp;#160;und&amp;#160;&amp;#160;Andrea Kempter&amp;#160;&lt;a href=&quot;https://www.linkedin.com/in/andreakempter&quot;&gt;&lt;img style=&quot;margin:0px 0px 0px 0px;&quot; src=&quot;/wiki/de/img/yasm-wiki/bookmarking/linkedin.jpg&quot; width=&quot;16&quot; height=&quot;16&quot; title=&quot;Von: Andrea Kempter | Profil auf LinkedIn&quot; alt=&quot;Koautor: Andrea Kempter, IT Process Maps GbR&quot; /&gt;&lt;/a&gt;, IT Process Maps.&lt;br style=&quot;clear:both;&quot;/&gt;&lt;p&gt;&lt;/html&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;Von:&amp;#160;&amp;#160;Stefan Kempter&amp;#160;&lt;a href=&quot;https://www.linkedin.com/in/stefankempter&quot;&gt;&lt;img style=&quot;margin:0px 0px 0px 0px;&quot; src=&quot;/wiki/de/img/yasm-wiki/bookmarking/linkedin.jpg&quot; width=&quot;16&quot; height=&quot;16&quot; title=&quot;Von: Stefan Kempter | Profil auf LinkedIn&quot; alt=&quot;Autor: Stefan Kempter, IT Process Maps GbR&quot; /&gt;&lt;/a&gt;&amp;#160;&amp;#160;und&amp;#160;&amp;#160;Andrea Kempter&amp;#160;&lt;a href=&quot;https://www.linkedin.com/in/andreakempter&quot;&gt;&lt;img style=&quot;margin:0px 0px 0px 0px;&quot; src=&quot;/wiki/de/img/yasm-wiki/bookmarking/linkedin.jpg&quot; width=&quot;16&quot; height=&quot;16&quot; title=&quot;Von: Andrea Kempter | Profil auf LinkedIn&quot; alt=&quot;Koautor: Andrea Kempter, IT Process Maps GbR&quot; /&gt;&lt;/a&gt;, IT Process Maps.&lt;br style=&quot;clear:both;&quot;/&gt;&lt;p&gt;&lt;/html&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">==Video==</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;html&gt;&lt;figure class="mw-halign-left" typeof="mw:File/Thumb"&gt;&lt;a href="https://yasm.com/de/videos/service-verbesserung-yasm-pdca-csi" title="Video starten: Kontinuierliche Serviceverbesserung (CSI) in YaSM"&gt;&lt;img srcset="https://yasm.com/de/content/videos/service-verbesserung-yasm-pdca-csi/400px/yasm-kontinuierliche-service-verbesserung-pdca-csi.jpg 400w, https://yasm.com/de/content/videos/service-verbesserung-yasm-pdca-csi/480px/yasm-kontinuierliche-service-verbesserung-pdca-csi.jpg 480w, https://yasm.com/de/content/videos/service-verbesserung-yasm-pdca-csi/yasm-kontinuierliche-service-verbesserung-pdca-csi.jpg 1280w" sizes="100vw" src="https://yasm.com/de/content/videos/service-verbesserung-yasm-pdca-csi/yasm-kontinuierliche-service-verbesserung-pdca-csi.jpg" decoding="async" width="400" height="225" class="mw-file-element" alt="Video zum CSI-Prozess (Kontinuierliche Service-Verbesserung - Continual Service Improvement): Wer aufhört, besser zu werden, fällt zurück." /&gt;&lt;/a&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;figcaption&gt;&lt;span style="font-variant:small-caps;"&gt;&lt;a href="https://yasm.com/de/videos/service-verbesserung-yasm-pdca-csi" title="Video starten: Kontinuierliche Serviceverbesserung (Continual Service Improvement) in YaSM"&gt;Kontinuierliche Serviceverbesserung (CSI) in YaSM&lt;/a&gt;&lt;/span&gt;&lt;/figcaption&gt;&lt;/figure&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;p style="margin-top: 0;"&gt;Als Service&amp;#8209;Provider besser werden - da geht es nicht nur um Themen wie Optimierung der Kunden&amp;shy;zufriedenheit oder Maximierung des Gewinns! Wie die kontinuierliche Verbesserung in YaSM funktioniert erfahren Sie in diesem Video mit Stefan Kempter.&lt;/p&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;p&gt;Video ansehen: &lt;a href="https://yasm.com/de/videos/service-verbesserung-yasm-pdca-csi" title="Video starten: Kontinuierliche Serviceverbesserung in YaSM"&gt;Wer aufhört, besser zu werden, fällt zurück&lt;/a&gt; (7:38 Min.)&lt;/p&gt;&lt;/html&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;br style="clear:both;"/&gt;</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Themenverwandte Artikel==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Themenverwandte Artikel==</div></td></tr> </table>

Andrea https://yasm.com/wiki/de/index.php?title=LP5:_Verbessern_der_Services&diff=1378&oldid=prev 2024-10-09T12:06:14Z

<p></p> <a href="https://yasm.com/wiki/de/index.php?title=LP5:_Verbessern_der_Services&amp;diff=1378&amp;oldid=1317">Änderungen zeigen</a>

Andrea https://yasm.com/wiki/de/index.php?title=LP5:_Verbessern_der_Services&diff=1317&oldid=prev 2024-05-29T15:13:25Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 29. Mai 2024, 17:13 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l37">Zeile 37:</td> <td colspan="2" class="diff-lineno">Zeile 37:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;dateCreated&quot; content=&quot;2014-05-02&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;dateCreated&quot; content=&quot;2014-05-02&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;datePublished&quot; content=&quot;2014-06-15&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;datePublished&quot; content=&quot;2014-06-15&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop="dateModified" content="<del style="font-weight: bold; text-decoration: none;">2019</del>-<del style="font-weight: bold; text-decoration: none;">10</del>-<del style="font-weight: bold; text-decoration: none;">28</del>" /&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop="dateModified" content="<ins style="font-weight: bold; text-decoration: none;">2024</ins>-<ins style="font-weight: bold; text-decoration: none;">05</ins>-<ins style="font-weight: bold; text-decoration: none;">19</ins>" /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;span itemprop=&quot;thumbnail&quot; itemscope itemtype=&quot;https://schema.org/ImageObject&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;span itemprop=&quot;thumbnail&quot; itemscope itemtype=&quot;https://schema.org/ImageObject&quot;&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;url&quot; content=&quot;https://yasm.com/wiki/de/img/yasm-prozess/16x9/Verbessern-der-services-yasm-lp5.jpg&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;url&quot; content=&quot;https://yasm.com/wiki/de/img/yasm-prozess/16x9/Verbessern-der-services-yasm-lp5.jpg&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l44">Zeile 44:</td> <td colspan="2" class="diff-lineno">Zeile 44:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;dateCreated&quot; content=&quot;2020-06-13&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;dateCreated&quot; content=&quot;2020-06-13&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;datePublished&quot; content=&quot;2020-06-14&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;datePublished&quot; content=&quot;2020-06-14&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="dateModified" content="2024-05-20" /&gt;</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/span&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/span&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;img style="margin:20px 0px 10px 0px; float:left;" src="https://yasm.com/wiki/de/img/yasm-prozess/Verbessern-der-services-yasm-lp5.jpg" width="800" height="800" title="Verbessern der Services. - YaSM-Prozess LP5 zur kontinuierlichen Service-Verbesserung (CSI)." alt="Abb. 1: Verbessern der Services. - YaSM Continual Service Improvement (CSI). Der YaSM-Prozess LP5 zur kontinuierlichen Service-Verbesserung. - Kompatibel mit der Practice ITIL 4 Continual Improvement." /&gt;&lt;/a&gt;&lt;br style="clear:both;"/&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;img style="margin:20px 0px 10px 0px; float:left;<ins style="font-weight: bold; text-decoration: none;">" srcset="https://yasm.com/wiki/de/img/yasm-prozess/480px/Verbessern-der-services-yasm-lp5.jpg 480w, https://yasm.com/wiki/de/img/yasm-prozess/800px/Verbessern-der-services-yasm-lp5.jpg 800w, https://yasm.com/wiki/de/img/yasm-prozess/Verbessern-der-services-yasm-lp5.jpg 1200w" sizes="100vw</ins>" src="https://yasm.com/wiki/de/img/yasm-prozess/Verbessern-der-services-yasm-lp5.jpg" width="800" height="800" title="Verbessern der Services. - YaSM-Prozess LP5 zur kontinuierlichen Service-Verbesserung (CSI)." alt="Abb. 1: Verbessern der Services. - YaSM Continual Service Improvement (CSI). Der YaSM-Prozess LP5 zur kontinuierlichen Service-Verbesserung. - Kompatibel mit der Practice ITIL 4 Continual Improvement." /&gt;&lt;/a&gt;&lt;br style="clear:both;"/&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;div class="thumbcaption" style="margin:15px 0px 20px 0px"&gt;&lt;span itemprop="caption"&gt;&lt;span style="font-variant:small-caps;"&gt;&lt;b&gt;Abb. 1: '&lt;a href="https://yasm.com/wiki/de/img/yasm-prozess/Verbessern-der-services-yasm-lp5.jpg" title="YaSM Continual Service Improvement (CSI) LP5"&gt;<del style="font-weight: bold; text-decoration: none;">Verbessern der Services&lt;/a&gt;'&lt;/b&gt;:&lt;/span&gt;&lt;br /&gt;</del>YaSM-Prozess LP5 zur kontinuierlichen Service-Verbesserung (Continual Service Improvement, CSI).&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;br style="clear:both;"/&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;div class="thumbcaption" style="margin:15px 0px 20px 0px"&gt;&lt;span itemprop="caption"&gt;&lt;span style="font-variant:small-caps;"&gt;&lt;b&gt;Abb. 1: '<ins style="font-weight: bold; text-decoration: none;">Verbessern der Services'&lt;/b&gt;&lt;br /&gt;</ins>&lt;a href="https://yasm.com/wiki/de/img/yasm-prozess/Verbessern-der-services-yasm-lp5.jpg" title="YaSM Continual Service Improvement (CSI) LP5"&gt;<ins style="font-weight: bold; text-decoration: none;">Der </ins>YaSM-Prozess LP5 zur kontinuierlichen Service-Verbesserung (Continual Service Improvement, CSI)<ins style="font-weight: bold; text-decoration: none;">&lt;/a&gt;</ins>.<ins style="font-weight: bold; text-decoration: none;">&lt;/span&gt;</ins>&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;br style="clear:both;"/&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;Vorschläge zu Serviceverbesserungen können auch anderweitig entstehen, zum Beispiel im Rahmen von&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;Vorschläge zu Serviceverbesserungen können auch anderweitig entstehen, zum Beispiel im Rahmen von&lt;/p&gt;</div></td></tr> </table>

Andrea https://yasm.com/wiki/de/index.php?title=LP5:_Verbessern_der_Services&diff=1281&oldid=prev 2024-01-29T11:05:21Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 29. Januar 2024, 13:05 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l182">Zeile 182:</td> <td colspan="2" class="diff-lineno">Zeile 182:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Rollen und Verantwortlichkeiten==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Rollen und Verantwortlichkeiten==</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">'''</del>&lt;span id="verantwortlich"&gt;Prozess-Owner: Service-Verbesserungs-Manager<del style="font-weight: bold; text-decoration: none;">&lt;/span&gt;</del>'''</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;span id="verantwortlich"&gt;Prozess-Owner: <ins style="font-weight: bold; text-decoration: none;">Der '''</ins>Service-Verbesserungs-Manager''' ist für das Managen von Verbesserungen innerhalb der Servicepalette des Service-Providers verantwortlich. Insbesondere identifiziert diese Rolle Verbesserungs-Potential, indem Service-Qualitätsberichte analysiert und Service-Reviews durchgeführt werden.<ins style="font-weight: bold; text-decoration: none;">&lt;/span&gt;</ins></div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">*Der Service-Verbesserungs-Manager </del>ist für das Managen von Verbesserungen innerhalb der Servicepalette des Service-Providers verantwortlich. Insbesondere identifiziert diese Rolle Verbesserungs-Potential, indem Service-Qualitätsberichte analysiert und Service-Reviews durchgeführt werden.</div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>{| class="wikitable" style="background: white<del style="font-weight: bold; text-decoration: none;">; text-align:center; vertical-align:top</del>; font-size: <del style="font-weight: bold; text-decoration: none;">90</del>%<del style="font-weight: bold; text-decoration: none;">; line-height: 1.3em;</del>"</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>{| class="wikitable" style="background: white; font-size: <ins style="font-weight: bold; text-decoration: none;">95</ins>%"</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>|+<del style="font-weight: bold; text-decoration: none;">&lt;span </del>style="font-size: <del style="font-weight: bold; text-decoration: none;">120</del>%<del style="font-weight: bold; text-decoration: none;">; line-height: 2.3em;</del>"<del style="font-weight: bold; text-decoration: none;">&gt;</del>Verantwortlichkeits-Matrix<del style="font-weight: bold; text-decoration: none;">: "</del>LP5: Verbessern der Services<del style="font-weight: bold; text-decoration: none;">"&lt;/span&gt;</del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>|+style="<ins style="font-weight: bold; text-decoration: none;">background:#465674; color:#ffffff; </ins>font-size: <ins style="font-weight: bold; text-decoration: none;">110</ins>%"<ins style="font-weight: bold; text-decoration: none;">|</ins>Verantwortlichkeits-Matrix <ins style="font-weight: bold; text-decoration: none;">'</ins>LP5: Verbessern der Services<ins style="font-weight: bold; text-decoration: none;">'</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|- style=&quot;vertical-align:top&quot;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|- style=&quot;vertical-align:top&quot;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>! colspan=&quot;2&quot;| YaSM-Rolle / Sub-Prozess</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>! colspan=&quot;2&quot;| YaSM-Rolle / Sub-Prozess</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l269">Zeile 269:</td> <td colspan="2" class="diff-lineno">Zeile 268:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;div itemid=&quot;https://yasm.com/wiki/de/img/yasm-prozess/ziel-definition/yasm-service-verbesserungs-prozess.jpg&quot; itemscope itemtype=&quot;https://schema.org/ImageObject&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;div itemid=&quot;https://yasm.com/wiki/de/img/yasm-prozess/ziel-definition/yasm-service-verbesserungs-prozess.jpg&quot; itemscope itemtype=&quot;https://schema.org/ImageObject&quot;&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;a href=&quot;https://yasm.com/wiki/de/img/yasm-prozess/ziel-definition/yasm-service-verbesserungs-prozess.jpg&quot; title=&quot;Service-Verbesserung (Continual Service Improvement): Prozess-Ziel&quot; itemprop=&quot;contentUrl&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;a href=&quot;https://yasm.com/wiki/de/img/yasm-prozess/ziel-definition/yasm-service-verbesserungs-prozess.jpg&quot; title=&quot;Service-Verbesserung (Continual Service Improvement): Prozess-Ziel&quot; itemprop=&quot;contentUrl&quot;&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;img style="display: block; float: left; margin-<del style="font-weight: bold; text-decoration: none;">left</del>: 10px; margin-right: <del style="font-weight: bold; text-decoration: none;">20px</del>" src="https://yasm.com/wiki/de/img/yasm-prozess/ziel-definition/yasm-service-verbesserungs-prozess.jpg" width="<del style="font-weight: bold; text-decoration: none;">320</del>" height="<del style="font-weight: bold; text-decoration: none;">167</del>" title="Service-Verbesserung (CSI): Prozess-Ziele" alt="Der Service-Verbesserungs-Prozess in YaSM Service-Management prüft kontinuierlich, ob die Services die erforderliche Leistung liefern, und identifiziert Verbesserungs-Potentiale beim Erbringen der Services." /&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;img style="display: block; float: left; margin-<ins style="font-weight: bold; text-decoration: none;">bottom</ins>: 10px; margin-right: <ins style="font-weight: bold; text-decoration: none;">10px" srcset="https://yasm.com/wiki/de/img/yasm-prozess/ziel-definition/400px/yasm-service-verbesserungs-prozess.jpg 400w, https://yasm.com/wiki/de/img/yasm-prozess/ziel-definition/yasm-service-verbesserungs-prozess.jpg 1200w" sizes="100vw</ins>" src="https://yasm.com/wiki/de/img/yasm-prozess/ziel-definition/yasm-service-verbesserungs-prozess.jpg<ins style="font-weight: bold; text-decoration: none;">" decoding="async</ins>" width="<ins style="font-weight: bold; text-decoration: none;">400</ins>" height="<ins style="font-weight: bold; text-decoration: none;">209" class="thumbimage</ins>" title="Service-Verbesserung (CSI): Prozess-Ziele" alt="Der Service-Verbesserungs-Prozess in YaSM Service-Management prüft kontinuierlich, ob die Services die erforderliche Leistung liefern, und identifiziert Verbesserungs-Potentiale beim Erbringen der Services." /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;caption&quot; content=&quot;Prozess-Ziel: YaSM Kontinuierliche Service-Verbesserung, CSI - Verbessern der Services (LP5)&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;caption&quot; content=&quot;Prozess-Ziel: YaSM Kontinuierliche Service-Verbesserung, CSI - Verbessern der Services (LP5)&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;width&quot; content=&quot;1200&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;width&quot; content=&quot;1200&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;height&quot; content=&quot;627&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;height&quot; content=&quot;627&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;dateCreated&quot; content=&quot;2021-09-21&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;dateCreated&quot; content=&quot;2021-09-21&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop="datePublished" content="2021-09-22" /&gt;&lt;/<del style="font-weight: bold; text-decoration: none;">a</del>&gt;&lt;/<del style="font-weight: bold; text-decoration: none;">div</del>&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop="datePublished" content="2021-09-22" /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;<del style="font-weight: bold; text-decoration: none;">div style</del>="<del style="font-weight: bold; text-decoration: none;">margin-left: 5%; color:#636363</del>"&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject"&gt;</ins></div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style="margin-top: 0; word-wrap:normal;"&gt;Basiert auf: Der Service-Verbesserungs-Prozess aus der &lt;a href="https://yasm.com/de/produkte/yasm-prozesslandkarte" title="YaSM-Prozesslandkarte"&gt;YaSM-Prozesslandkarte&lt;/a&gt;.&lt;/p&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  </ins>&lt;<ins style="font-weight: bold; text-decoration: none;">meta itemprop="url" content="https://yasm.com/wiki/de/img/yasm-prozess/ziel-definition/400px/yasm-service-verbesserungs-prozess.jpg" </ins>/&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div> </div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  </ins>&lt;<ins style="font-weight: bold; text-decoration: none;">meta itemprop="width" content="400" </ins>/&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;Von:&amp;#160;&amp;#160;Stefan Kempter&amp;#160;&lt;a href="https://www.linkedin.com/in/stefankempter"&gt;&lt;img style="margin:0px 0px 0px 0px;" src="/wiki/de/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="Von: Stefan Kempter | Profil auf LinkedIn" alt="Autor: Stefan Kempter, IT Process Maps GbR" /&gt;&lt;/a&gt;&amp;#160;&amp;#160;und&amp;#160;&amp;#160;Andrea Kempter&amp;#160;&lt;a href="https://www.linkedin.com/in/andreakempter"&gt;&lt;img style="margin:0px 0px 0px 0px;" src="/wiki/de/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="Von: Andrea Kempter | Profil auf LinkedIn" alt="Koautor: Andrea Kempter, IT Process Maps GbR" /&gt;&lt;/a&gt;, IT Process Maps.&lt;br style="clear:both;"/<del style="font-weight: bold; text-decoration: none;">&gt;&lt;/div</del>&gt;&lt;p&gt;&lt;/html&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  </ins>&lt;<ins style="font-weight: bold; text-decoration: none;">meta itemprop="height" content</ins>="<ins style="font-weight: bold; text-decoration: none;">209</ins>" <ins style="font-weight: bold; text-decoration: none;">/&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;/span&gt;&lt;/a&gt;&lt;/div</ins>&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style="margin-top: 0; word-wrap:normal;"&gt;Basiert<ins style="font-weight: bold; text-decoration: none;">&amp;nbsp;</ins>auf:<ins style="font-weight: bold; text-decoration: none;">&amp;nbsp;</ins>Der<ins style="font-weight: bold; text-decoration: none;">&amp;nbsp;</ins>Service-Verbesserungs-Prozess aus der &lt;a href="https://yasm.com/de/produkte/yasm-prozesslandkarte" title="YaSM-Prozesslandkarte"&gt;YaSM-Prozesslandkarte&lt;/a&gt;.&lt;/p&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;Von:&amp;#160;&amp;#160;Stefan Kempter&amp;#160;&lt;a href="https://www.linkedin.com/in/stefankempter"&gt;&lt;img style="margin:0px 0px 0px 0px;" src="/wiki/de/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="Von: Stefan Kempter | Profil auf LinkedIn" alt="Autor: Stefan Kempter, IT Process Maps GbR" /&gt;&lt;/a&gt;&amp;#160;&amp;#160;und&amp;#160;&amp;#160;Andrea Kempter&amp;#160;&lt;a href="https://www.linkedin.com/in/andreakempter"&gt;&lt;img style="margin:0px 0px 0px 0px;" src="/wiki/de/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="Von: Andrea Kempter | Profil auf LinkedIn" alt="Koautor: Andrea Kempter, IT Process Maps GbR" /&gt;&lt;/a&gt;, IT Process Maps.&lt;br style="clear:both;"/&gt;&lt;p&gt;&lt;/html&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Themenverwandte Artikel==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Themenverwandte Artikel==</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;a href="https://yasm.com/wiki/de/index.php/Continual_Service_Improvement"&gt;&lt;img src="https://yasm.com/wiki/de/img/yasm-service-management/continual-service-improvement-kontinuierliche-serviceverbesserung-csi.jpg" title="YaSM und die kontinuierliche Serviceverbesserung (CSI)" alt="Warum kontinuierliche Serviceverbesserung so wichtig ist, und wie YaSM Service-Providern mit praxisnahen Empfehlungen zum CSI-Prozess hilft." <del style="font-weight: bold; text-decoration: none;">style</del>="<del style="font-weight: bold; text-decoration: none;">display: block; float: left; margin-left: 10px; margin-right: 20px</del>" width="<del style="font-weight: bold; text-decoration: none;">320</del>" height="<del style="font-weight: bold; text-decoration: none;">180</del>"/&gt;&lt;/a<del style="font-weight: bold; text-decoration: none;">&gt;</del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;a href="https://yasm.com/wiki/de/index.php/Continual_Service_Improvement"&gt;&lt;img <ins style="font-weight: bold; text-decoration: none;">style="display: block; float: left; margin-bottom: 10px; margin-right: 10px" srcset="https://yasm.com/wiki/de/img/yasm-service-management/400px/continual-service-improvement-kontinuierliche-serviceverbesserung-csi.jpg 400w, https://yasm.com/wiki/de/img/yasm-service-management/480px/continual-service-improvement-kontinuierliche-serviceverbesserung-csi.jpg 480w, https://yasm.com/wiki/de/img/yasm-service-management/continual-service-improvement-kontinuierliche-serviceverbesserung-csi.jpg 1200w" sizes="100vw" </ins>src="https://yasm.com/wiki/de/img/yasm-service-management/continual-service-improvement-kontinuierliche-serviceverbesserung-csi.jpg" title="YaSM und die kontinuierliche Serviceverbesserung (CSI)" alt="Warum kontinuierliche Serviceverbesserung so wichtig ist, und wie YaSM Service-Providern mit praxisnahen Empfehlungen zum CSI-Prozess hilft." <ins style="font-weight: bold; text-decoration: none;">decoding</ins>="<ins style="font-weight: bold; text-decoration: none;">async</ins>" width="<ins style="font-weight: bold; text-decoration: none;">400</ins>" height="<ins style="font-weight: bold; text-decoration: none;">225" class="thumbimage</ins>" /&gt;&lt;/a&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;div style="margin-left: 5%; color:#636363"</del>&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style="margin-top: 0; word-wrap:normal;"&gt;&lt;a href="https://yasm.com/wiki/de/index.php/Continual_Service_Improvement"&gt;YaSM<ins style="font-weight: bold; text-decoration: none;">&amp;nbsp;</ins>und<ins style="font-weight: bold; text-decoration: none;">&amp;nbsp;</ins>Continual<ins style="font-weight: bold; text-decoration: none;">&amp;nbsp;</ins>Service Improvement&lt;/a&gt;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style="margin-top: 0; word-wrap:normal;"&gt;&lt;a href="https://yasm.com/wiki/de/index.php/Continual_Service_Improvement"&gt;YaSM und Continual Service Improvement&lt;/a&gt;&lt;/p&gt;</div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;small&gt;von: Stefan Kempter&lt;/small&gt;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;small&gt;von: Stefan Kempter&lt;/small&gt;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;Warum kontinuierliche Serviceverbesserung so wichtig ist, und wie YaSM Service-Providern mit praxisnahen Empfehlungen zum CSI-Prozess hilft. &lt;a href="https://yasm.com/wiki/de/index.php/Continual_Service_Improvement"&gt;[...]&lt;/a&gt;&lt;/p<del style="font-weight: bold; text-decoration: none;">&gt;&lt;/div</del>&gt;&lt;p&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;Warum kontinuierliche Serviceverbesserung so wichtig ist, und wie YaSM Service-Providern mit praxisnahen Empfehlungen zum CSI-Prozess hilft. &lt;a href="https://yasm.com/wiki/de/index.php/Continual_Service_Improvement"&gt;[...]&lt;/a&gt;&lt;/p&gt;&lt;p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;br style="clear:both;"/&gt;</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;br style="clear:both;"/&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;small&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;small&gt;</div></td></tr> </table>

Andrea https://yasm.com/wiki/de/index.php?title=LP5:_Verbessern_der_Services&diff=1213&oldid=prev 2023-12-29T13:29:44Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 29. Dezember 2023, 15:29 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l6">Zeile 6:</td> <td colspan="2" class="diff-lineno">Zeile 6:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:description&quot; content=&quot;Über den Service-Verbesserungs-Prozess in YaSM werden regelmäßige Service-Reviews durchgeführt, um zu überprüfen, ob die gelieferte Servicequalität den vertraglichen Verpflichtungen entspricht oder ob es bessere Möglichkeiten gibt, den Service zu erbringen.&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:description&quot; content=&quot;Über den Service-Verbesserungs-Prozess in YaSM werden regelmäßige Service-Reviews durchgeführt, um zu überprüfen, ob die gelieferte Servicequalität den vertraglichen Verpflichtungen entspricht oder ob es bessere Möglichkeiten gibt, den Service zu erbringen.&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:site_name&quot; content=&quot;YaSM Service Management&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:site_name&quot; content=&quot;YaSM Service Management&quot;&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property="og:type" content="article<del style="font-weight: bold; text-decoration: none;">" /&gt; </del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property="og:type" content="article" /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta property="article:publisher" content="https://www.facebook.com/yasmcom" /&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta property="fb:admins" content="100002035253209" /&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta property="fb:admins" content="100002592864414</del>" /&gt;</div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image&quot; content=&quot;https://yasm.com/wiki/de/img/yasm-prozess/16x9/Verbessern-der-services-yasm-lp5.jpg&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image&quot; content=&quot;https://yasm.com/wiki/de/img/yasm-prozess/16x9/Verbessern-der-services-yasm-lp5.jpg&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:width&quot; content=&quot;1200&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:width&quot; content=&quot;1200&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:height&quot; content=&quot;675&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:height&quot; content=&quot;675&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:card" content="summary_large_image"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:site" content="@YaSM_DACH"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:creator" content="@YaSM_DACH"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:title" content="LP5: Verbessern der Services"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:description" content="Über den Service-Verbesserungs-Prozess in YaSM werden regelmäßige Service-Reviews durchgeführt, um zu überprüfen, ob die gelieferte Servicequalität den vertraglichen Verpflichtungen entspricht oder ob es bessere Möglichkeiten gibt, den Service zu erbringen."&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:image" content="https://yasm.com/wiki/de/img/yasm-prozess/16x9/Verbessern-der-services-yasm-lp5.jpg"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:image:alt" content="Der CSI-Prozess in YaSM ist kompatibel zur Practice 'ITIL 4 Continual Improvement'. Ziel des Prozess zur kontinuierlichen Service-Verbesserung: Kontinuierliches Prüfen, ob die Services die erforderliche Leistung liefern, und Identifizieren von Verbesserungs-Potentialen beim Erbringen der Services."&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;link href=&quot;https://plus.google.com/100916307096177053362/posts&quot; rel=&quot;publisher&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;link href=&quot;https://plus.google.com/100916307096177053362/posts&quot; rel=&quot;publisher&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td></tr> </table>

Andrea https://yasm.com/wiki/de/index.php?title=LP5:_Verbessern_der_Services&diff=1160&oldid=prev 2023-06-03T14:27:10Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 3. Juni 2023, 16:27 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l134">Zeile 134:</td> <td colspan="2" class="diff-lineno">Zeile 134:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;div style=&quot;color:#636363&quot; itemprop=&quot;hasDefinedTerm&quot; itemscope itemtype=&quot;https://schema.org/DefinedTerm&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;div style=&quot;color:#636363&quot; itemprop=&quot;hasDefinedTerm&quot; itemscope itemtype=&quot;https://schema.org/DefinedTerm&quot;&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;dt itemprop=&quot;name&quot;&gt;Anforderung zur Bewertung von Kontinuitäts-Risiken&lt;/dt&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;dt itemprop=&quot;name&quot;&gt;Anforderung zur Bewertung von Kontinuitäts-Risiken&lt;/dt&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;dd itemprop="description" style="margin-bottom: 1em;"&gt;Eine Anforderung zur Bewertung von Risiken im Zusammenhang mit <del style="font-weight: bold; text-decoration: none;">Katastrophenfällen</del>; diese wird typischerweise während des Service-Designs erteilt, falls evtl. neue oder geänderte Kontinuitäts-Vorkehrungen für einen neuen oder verbesserten Service benötigt werden.&lt;/dd&gt;&lt;/div&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;dd itemprop="description" style="margin-bottom: 1em;"&gt;Eine Anforderung zur Bewertung von Risiken im Zusammenhang mit <ins style="font-weight: bold; text-decoration: none;">kritischen Ereignissen</ins>; diese wird typischerweise während des Service-Designs erteilt, falls evtl. neue oder geänderte Kontinuitäts-Vorkehrungen für einen neuen oder verbesserten Service benötigt werden.&lt;/dd&gt;&lt;/div&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;div style=&quot;color:#636363&quot; itemprop=&quot;hasDefinedTerm&quot; itemscope itemtype=&quot;https://schema.org/DefinedTerm&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;div style=&quot;color:#636363&quot; itemprop=&quot;hasDefinedTerm&quot; itemscope itemtype=&quot;https://schema.org/DefinedTerm&quot;&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;dt itemprop=&quot;name&quot;&gt;Anforderung zur Bewertung von Sicherheits-Risiken&lt;/dt&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;dt itemprop=&quot;name&quot;&gt;Anforderung zur Bewertung von Sicherheits-Risiken&lt;/dt&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l164">Zeile 164:</td> <td colspan="2" class="diff-lineno">Zeile 164:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;div itemprop=&quot;hasDefinedTerm&quot; itemscope itemtype=&quot;https://schema.org/DefinedTerm&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;div itemprop=&quot;hasDefinedTerm&quot; itemscope itemtype=&quot;https://schema.org/DefinedTerm&quot;&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;dt itemprop=&quot;name&quot;&gt;Service-Definition&lt;/dt&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;dt itemprop=&quot;name&quot;&gt;Service-Definition&lt;/dt&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;dd itemprop="description" style="margin-bottom: 1em;"&gt;Eine Service-Definition spezifiziert die Eigenschaften eines Service, insbesondere die angebotene Funktionalität und die garantierten Service-Levels. Außerdem beschreiben Service-Definitionen, wie die Ressourcen der Organisation eingesetzt werden, um einen Service zu erbringen. Ein Service kann mit Hilfe eines oder mehrerer anderer (interner oder externer) unterstützender Services erbracht werden. &lt;a href="#ydo" title="YaSM-Datenobjekt"&gt;[*]&lt;/a&gt;&lt;/dd&gt;&lt;/div&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;dd itemprop="description" style="margin-bottom: 1em;"&gt;Eine Service-Definition spezifiziert die Eigenschaften eines Service, insbesondere die angebotene Funktionalität und die garantierten Service-Levels. Außerdem beschreiben Service-Definitionen, wie die Ressourcen der Organisation eingesetzt werden, um einen Service zu erbringen. Ein Service kann mit Hilfe eines oder mehrerer anderer (interner oder externer) unterstützender Services erbracht werden<ins style="font-weight: bold; text-decoration: none;">. Siehe auch: &lt;a href="https://yasm.com/wiki/de/index.php/Service-Definition_-_Checkliste" title="Checkliste Servicedefinition"&gt;Checkliste 'Service-Definition'&lt;/a&gt;</ins>. &lt;a href="#ydo" title="YaSM-Datenobjekt"&gt;[*]&lt;/a&gt;&lt;/dd&gt;&lt;/div&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;div itemprop=&quot;hasDefinedTerm&quot; itemscope itemtype=&quot;https://schema.org/DefinedTerm&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;div itemprop=&quot;hasDefinedTerm&quot; itemscope itemtype=&quot;https://schema.org/DefinedTerm&quot;&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;dt itemprop=&quot;name&quot; id=&quot;Service-Verbesserungs-Plan-SVP&quot;&gt;Service-Verbesserungs-Plan - SVP&lt;/dt&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;dt itemprop=&quot;name&quot; id=&quot;Service-Verbesserungs-Plan-SVP&quot;&gt;Service-Verbesserungs-Plan - SVP&lt;/dt&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;dd itemprop="description" style="margin-bottom: 1em;"&gt;Der Service-Verbesserungs-Plan (SVP, auch Service Improvement Plan bzw. SIP) dient dem Management von Service-Verbesserungs-Initiativen über ihren gesamten Lebenszyklus und zeigt deren Status. Es kann einen übergreifenden Service-Verbesserungs-Plan für alle Services geben oder spezielle Pläne für jeden vom Service-Provider gemanagten Service. Neue Einträge in den SVP gehen oft von Service-Reviews aus, jedoch können auch andere Service-Management-Prozesse Verbesserungen für Services vorschlagen. &lt;a href="#ydo" title="YaSM-Datenobjekt"&gt;[*]&lt;/a&gt;&lt;/dd&gt;&lt;/div&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;dd itemprop="description" style="margin-bottom: 1em;"&gt;Der Service-Verbesserungs-Plan (SVP, auch Service Improvement Plan bzw. SIP) dient dem Management von Service-Verbesserungs-Initiativen über ihren gesamten Lebenszyklus und zeigt deren Status. Es kann einen übergreifenden Service-Verbesserungs-Plan für alle Services geben oder spezielle Pläne für jeden vom Service-Provider gemanagten Service. Neue Einträge in den SVP gehen oft von Service-Reviews aus, jedoch können auch andere Service-Management-Prozesse Verbesserungen für Services vorschlagen<ins style="font-weight: bold; text-decoration: none;">. Siehe auch: &lt;a href="https://yasm.com/wiki/de/index.php/Service-Verbesserungs-Plan_-_Checkliste" title="Checkliste Service-Verbesserungs-Plan"&gt;Checkliste 'Service-Verbesserungs-Plan'&lt;/a&gt;</ins>. &lt;a href="#ydo" title="YaSM-Datenobjekt"&gt;[*]&lt;/a&gt;&lt;/dd&gt;&lt;/div&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;div style=&quot;color:#636363&quot; itemprop=&quot;hasDefinedTerm&quot; itemscope itemtype=&quot;https://schema.org/DefinedTerm&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;div style=&quot;color:#636363&quot; itemprop=&quot;hasDefinedTerm&quot; itemscope itemtype=&quot;https://schema.org/DefinedTerm&quot;&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;dt itemprop=&quot;name&quot;&gt;Vorschlag für eine strategische Initiative&lt;/dt&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;dt itemprop=&quot;name&quot;&gt;Vorschlag für eine strategische Initiative&lt;/dt&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l181">Zeile 181:</td> <td colspan="2" class="diff-lineno">Zeile 181:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;i&gt;&lt;u&gt;Anmerkungen:&lt;/u&gt;&lt;/i&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;i&gt;&lt;u&gt;Anmerkungen:&lt;/u&gt;&lt;/i&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/p&gt;&lt;p&gt;&lt;span id=&quot;ydo&quot;&gt;&lt;strong&gt;[*]&lt;/strong&gt; &lt;i&gt;&quot;YaSM-Datenobjekte&quot;&lt;/i&gt; sind Dokumente und Records, für die YaSM</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/p&gt;&lt;p&gt;&lt;span id=&quot;ydo&quot;&gt;&lt;strong&gt;[*]&lt;/strong&gt; &lt;i&gt;&quot;YaSM-Datenobjekte&quot;&lt;/i&gt; sind Dokumente und Records, für die YaSM</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>detaillierte Empfehlungen bereithält: Für jedes YaSM-Objekt gibt es eine Checkliste (siehe &lt;a href="https://yasm.com/wiki/de/index.php/Service-Management-Checklisten" title="<del style="font-weight: bold; text-decoration: none;">Beispiel</del>: YaSM-<del style="font-weight: bold; text-decoration: none;">Checkliste</del>"&gt;<del style="font-weight: bold; text-decoration: none;">Beispiel</del>&lt;/a&gt;), die die typischen Inhalte beschreibt, und ein Lifecycle-Diagramm, das darstellt, wie sich der Zustand des Objekts ändert, während es von verschiedenen YaSM-Prozessen erstellt, geändert, gelesen und archiviert wird (siehe &lt;a href="https://yasm.com/wiki/de/img/yasm-projekt/Yasm-objekt-lifecycle-diagramm.jpg" title="Beispiel: YaSM Objekt-Lifecycle-Diagramm (.JPG)"&gt;Beispiel&lt;/a&gt;).&lt;/span&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>detaillierte Empfehlungen bereithält: Für jedes YaSM-Objekt gibt es eine Checkliste (siehe <ins style="font-weight: bold; text-decoration: none;">&lt;a href="https://yasm.com/wiki/de/index.php/Service-Verbesserungs-Plan_-_Checkliste" title="Beispiel: YaSM-Checkliste Service-Qualitäts-Bericht"&gt;Dokumentvorlage 'Service-Verbesserungs-Plan'&lt;/a&gt; sowie </ins>&lt;a href="https://yasm.com/wiki/de/index.php/Service-Management-Checklisten<ins style="font-weight: bold; text-decoration: none;">#yasm-checkliste-beispiel</ins>" title="<ins style="font-weight: bold; text-decoration: none;">Beispiele</ins>: YaSM-<ins style="font-weight: bold; text-decoration: none;">Checklisten und Dokument-Vorlagen</ins>"&gt;<ins style="font-weight: bold; text-decoration: none;">weitere Beispiele</ins>&lt;/a&gt;), die die typischen Inhalte beschreibt, und ein Lifecycle-Diagramm, das darstellt, wie sich der Zustand des Objekts ändert, während es von verschiedenen YaSM-Prozessen erstellt, geändert, gelesen und archiviert wird (siehe &lt;a href="https://yasm.com/wiki/de/img/yasm-projekt/Yasm-objekt-lifecycle-diagramm.jpg" title="Beispiel: YaSM Objekt-Lifecycle-Diagramm (.JPG)"&gt;Beispiel&lt;/a&gt;).&lt;/span&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/p&gt;&lt;p&gt;&lt;i&gt;&quot;Andere Objekte&quot;&lt;/i&gt; sind eher informelle Daten oder Informationen. Es gibt aus diesem Grund keine zugehörigen Lifecycle-Diagramme oder Checklisten.&lt;/html&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/p&gt;&lt;p&gt;&lt;i&gt;&quot;Andere Objekte&quot;&lt;/i&gt; sind eher informelle Daten oder Informationen. Es gibt aus diesem Grund keine zugehörigen Lifecycle-Diagramme oder Checklisten.&lt;/html&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l326">Zeile 326:</td> <td colspan="2" class="diff-lineno">Zeile 326:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>  &lt;meta itemprop=&quot;alternativeHeadline&quot; content=&quot;YaSM Service-Verbesserungs-Prozess&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>  &lt;meta itemprop=&quot;alternativeHeadline&quot; content=&quot;YaSM Service-Verbesserungs-Prozess&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>  &lt;link itemprop=&quot;primaryImageOfPage&quot; href=&quot;https://yasm.com/wiki/de/img/yasm-prozess/Verbessern-der-services-yasm-lp5.jpg&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>  &lt;link itemprop=&quot;primaryImageOfPage&quot; href=&quot;https://yasm.com/wiki/de/img/yasm-prozess/Verbessern-der-services-yasm-lp5.jpg&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"> &lt;meta itemprop="significantLinks" content="https://yasm.com/wiki/de/index.php/Service-Management-Checklisten#yasm-checkliste-beispiel" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"> &lt;meta itemprop="significantLinks" content="https://yasm.com/wiki/de/index.php/Service-Verbesserungs-Plan_-_Checkliste" /&gt;</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>  &lt;meta itemprop=&quot;significantLinks&quot; content=&quot;https://yasm.com/wiki/de/index.php/YaSM-Kennzahlen&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>  &lt;meta itemprop=&quot;significantLinks&quot; content=&quot;https://yasm.com/wiki/de/index.php/YaSM-Kennzahlen&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>  &lt;meta itemprop=&quot;significantLinks&quot; content=&quot;https://yasm.com/wiki/de/index.php/YaSM-Kennzahlen/_Service-Lifecycle-Prozesse#metriken-lp5&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>  &lt;meta itemprop=&quot;significantLinks&quot; content=&quot;https://yasm.com/wiki/de/index.php/YaSM-Kennzahlen/_Service-Lifecycle-Prozesse#metriken-lp5&quot; /&gt;</div></td></tr> </table>

Andrea https://yasm.com/wiki/de/index.php?title=LP5:_Verbessern_der_Services&diff=1020&oldid=prev 2021-09-22T15:53:06Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 22. September 2021, 17:53 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l5">Zeile 5:</td> <td colspan="2" class="diff-lineno">Zeile 5:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:title&quot; content=&quot;LP5: Verbessern der Services | YaSM Service-Management-Wiki&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:title&quot; content=&quot;LP5: Verbessern der Services | YaSM Service-Management-Wiki&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:description&quot; content=&quot;Über den Service-Verbesserungs-Prozess in YaSM werden regelmäßige Service-Reviews durchgeführt, um zu überprüfen, ob die gelieferte Servicequalität den vertraglichen Verpflichtungen entspricht oder ob es bessere Möglichkeiten gibt, den Service zu erbringen.&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:description&quot; content=&quot;Über den Service-Verbesserungs-Prozess in YaSM werden regelmäßige Service-Reviews durchgeführt, um zu überprüfen, ob die gelieferte Servicequalität den vertraglichen Verpflichtungen entspricht oder ob es bessere Möglichkeiten gibt, den Service zu erbringen.&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property="og:site_name" content="YaSM"&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property="og:site_name" content="YaSM <ins style="font-weight: bold; text-decoration: none;">Service Management</ins>"&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:type&quot; content=&quot;article&quot; /&gt;  </div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:type&quot; content=&quot;article&quot; /&gt;  </div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;article:publisher&quot; content=&quot;https://www.facebook.com/yasmcom&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;article:publisher&quot; content=&quot;https://www.facebook.com/yasmcom&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l14">Zeile 14:</td> <td colspan="2" class="diff-lineno">Zeile 14:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:height&quot; content=&quot;675&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:height&quot; content=&quot;675&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;twitter:card&quot; content=&quot;summary_large_image&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;twitter:card&quot; content=&quot;summary_large_image&quot;&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name="twitter:site" content="@<del style="font-weight: bold; text-decoration: none;">yasmcom</del>"&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name="twitter:site" content="@<ins style="font-weight: bold; text-decoration: none;">YaSM_DACH</ins>"&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name="twitter:creator" content="@<del style="font-weight: bold; text-decoration: none;">yasmcom</del>"&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name="twitter:creator" content="@<ins style="font-weight: bold; text-decoration: none;">YaSM_DACH</ins>"&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;twitter:title&quot; content=&quot;LP5: Verbessern der Services&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;twitter:title&quot; content=&quot;LP5: Verbessern der Services&quot;&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;twitter:description&quot; content=&quot;Über den Service-Verbesserungs-Prozess in YaSM werden regelmäßige Service-Reviews durchgeführt, um zu überprüfen, ob die gelieferte Servicequalität den vertraglichen Verpflichtungen entspricht oder ob es bessere Möglichkeiten gibt, den Service zu erbringen.&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;twitter:description&quot; content=&quot;Über den Service-Verbesserungs-Prozess in YaSM werden regelmäßige Service-Reviews durchgeführt, um zu überprüfen, ob die gelieferte Servicequalität den vertraglichen Verpflichtungen entspricht oder ob es bessere Möglichkeiten gibt, den Service zu erbringen.&quot;&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l22">Zeile 22:</td> <td colspan="2" class="diff-lineno">Zeile 22:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;link href=&quot;https://plus.google.com/100916307096177053362/posts&quot; rel=&quot;publisher&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;link href=&quot;https://plus.google.com/100916307096177053362/posts&quot; rel=&quot;publisher&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;<del style="font-weight: bold; text-decoration: none;">&lt;div class="floatright"&gt;&lt;div class="noresize"&gt;&lt;map name="ImageMap_yasm-wiki-teilen"&gt;&lt;area href="https://www.linkedin.com/shareArticle?url=https%3A%2F%2Fyasm.com%2Fwiki%2Fde%2Findex.php%2FLP5%3A_Verbessern_der_Services&amp;hl=de_DE&amp;source=YaSM-Wiki" class="plainlinks" rel="nofollow" shape="rect" coords="55,0,99,36" alt="diese Seite auf LinkedIn teilen" title="diese Seite auf LinkedIn teilen"/&gt;&lt;area href="https://twitter.com/intent/tweet?url=https%3A%2F%2Fyasm.com%2Fwiki%2Fde%2Findex.php%2FLP5%3A_Verbessern_der_Services&amp;text=%23YaSMwiki%20%7C%20Verbessern%20der%20Services%20-%20Service-Lifecycle-Prozess%20LP5%0A%E2%96%BA&amp;lang=de&amp;via=yasmcom" class="plainlinks" rel="nofollow" shape="rect" coords="97,0,140,36" alt="diese Seite auf Twitter teilen" title="diese Seite auf Twitter teilen"/&gt;&lt;/map&gt;&lt;img alt="diese Seite teilen" src="https://yasm.com/wiki/de/img/yasm-wiki/YaSM-Wiki-teilen.png" width="140" height="36" usemap="#ImageMap_yasm-wiki-teilen"/&gt;&lt;/div&gt;&lt;/div&gt;</del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;div class="noresize"&gt;&lt;a href="https://yasm.com/wiki/en/index.php/LP5:_Improve_the_services"&gt;&lt;img src="https://yasm.com/wiki/de/img/yasm-wiki/YaSM-Wiki-English.png" width="140" height="36" style="float:<ins style="font-weight: bold; text-decoration: none;">right</ins>;" alt="in English" title="This page in English" /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br style="clear:both;"/&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;div class="noresize"&gt;&lt;a href="https://yasm.com/wiki/en/index.php/LP5:_Improve_the_services"&gt;&lt;img src="https://yasm.com/wiki/de/img/yasm-wiki/YaSM-Wiki-English.png" width="140" height="36" style="float:<del style="font-weight: bold; text-decoration: none;">left</del>;" alt="in English" title="This page in English" /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br style="clear:both;"/&gt;</div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l210">Zeile 210:</td> <td colspan="2" class="diff-lineno">Zeile 209:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>! [[YaSM-Rollen#Service-Verbesserungs-Manager|Serv.-Verbess.-Mgr.]]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>! [[YaSM-Rollen#Service-Verbesserungs-Manager|Serv.-Verbess.-Mgr.]]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>! [[YaSM-Rollen#Service-Owner|Serv.-Owner]]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>! [[YaSM-Rollen#Service-Owner|Serv.-Owner]]</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>! [[YaSM-Rollen#Technischer-Fachexperte|Techn.- <del style="font-weight: bold; text-decoration: none;">Fachexp</del>.]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>! [[YaSM-Rollen#Technischer-Fachexperte|Techn.- <ins style="font-weight: bold; text-decoration: none;">Fach&amp;shy;exp</ins>.]]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|- style=&quot;text-align:center&quot;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|- style=&quot;text-align:center&quot;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>| LP5.1</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>| LP5.1</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l278">Zeile 278:</td> <td colspan="2" class="diff-lineno">Zeile 277:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Anmerkungen==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Anmerkungen==</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;div itemid="https://yasm.com/wiki/de/img/yasm-prozess-definition/<del style="font-weight: bold; text-decoration: none;">was-ist</del>-service-verbesserungs-prozess.jpg" itemscope itemtype="https://schema.org/ImageObject"&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;div itemid="https://yasm.com/wiki/de/img/yasm-prozess<ins style="font-weight: bold; text-decoration: none;">/ziel</ins>-definition/<ins style="font-weight: bold; text-decoration: none;">yasm</ins>-service-verbesserungs-prozess.jpg" itemscope itemtype="https://schema.org/ImageObject"&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;a href="https://yasm.com/wiki/de/img/yasm-prozess-definition/<del style="font-weight: bold; text-decoration: none;">was-ist</del>-service-verbesserungs-prozess.jpg" title="Service-Verbesserung (Continual Service Improvement): Prozess-<del style="font-weight: bold; text-decoration: none;">Definition</del>" itemprop="contentUrl"&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;a href="https://yasm.com/wiki/de/img/yasm-prozess<ins style="font-weight: bold; text-decoration: none;">/ziel</ins>-definition/<ins style="font-weight: bold; text-decoration: none;">yasm</ins>-service-verbesserungs-prozess.jpg" title="Service-Verbesserung (Continual Service Improvement): Prozess-<ins style="font-weight: bold; text-decoration: none;">Ziel</ins>" itemprop="contentUrl"&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;img style="display: block; float: left; margin-left: 10px; margin-right: 20px" src="https://yasm.com/wiki/de/img/yasm-prozess-definition/<del style="font-weight: bold; text-decoration: none;">was-ist</del>-service-verbesserungs-prozess.jpg" width="320" height="<del style="font-weight: bold; text-decoration: none;">180</del>" title="Service-Verbesserung (CSI): Prozess-<del style="font-weight: bold; text-decoration: none;">Definition (.pdf)</del>" alt="<del style="font-weight: bold; text-decoration: none;">Was ist </del>Service-<del style="font-weight: bold; text-decoration: none;">Verbesserung? Definition des CSI</del>-<del style="font-weight: bold; text-decoration: none;">Prozesses LP5 im </del>YaSM Service-Management-<del style="font-weight: bold; text-decoration: none;">Framework</del>." /&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;img style="display: block; float: left; margin-left: 10px; margin-right: 20px" src="https://yasm.com/wiki/de/img/yasm-prozess<ins style="font-weight: bold; text-decoration: none;">/ziel</ins>-definition/<ins style="font-weight: bold; text-decoration: none;">yasm</ins>-service-verbesserungs-prozess.jpg" width="320" height="<ins style="font-weight: bold; text-decoration: none;">167</ins>" title="Service-Verbesserung (CSI): Prozess-<ins style="font-weight: bold; text-decoration: none;">Ziele</ins>" alt="<ins style="font-weight: bold; text-decoration: none;">Der </ins>Service-<ins style="font-weight: bold; text-decoration: none;">Verbesserungs</ins>-<ins style="font-weight: bold; text-decoration: none;">Prozess in </ins>YaSM Service-Management <ins style="font-weight: bold; text-decoration: none;">prüft kontinuierlich, ob die Services die erforderliche Leistung liefern, und identifiziert Verbesserungs</ins>-<ins style="font-weight: bold; text-decoration: none;">Potentiale beim Erbringen der Services</ins>." /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop="caption" content="<del style="font-weight: bold; text-decoration: none;">Verbessern der Services | </del>YaSM Service-Verbesserung <del style="font-weight: bold; text-decoration: none;">| Prozess</del>-<del style="font-weight: bold; text-decoration: none;">Definition </del>LP5" /&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop="caption" content="<ins style="font-weight: bold; text-decoration: none;">Prozess-Ziel: </ins>YaSM <ins style="font-weight: bold; text-decoration: none;">Kontinuierliche </ins>Service-Verbesserung<ins style="font-weight: bold; text-decoration: none;">, CSI </ins>- <ins style="font-weight: bold; text-decoration: none;">Verbessern der Services (</ins>LP5<ins style="font-weight: bold; text-decoration: none;">)</ins>" /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;width&quot; content=&quot;1200&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;width&quot; content=&quot;1200&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop="height" content="<del style="font-weight: bold; text-decoration: none;">675</del>" /&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop="height" content="<ins style="font-weight: bold; text-decoration: none;">627</ins>" /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop="dateCreated" content="<del style="font-weight: bold; text-decoration: none;">2017</del>-<del style="font-weight: bold; text-decoration: none;">06</del>-<del style="font-weight: bold; text-decoration: none;">30</del>" /&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop="dateCreated" content="<ins style="font-weight: bold; text-decoration: none;">2021</ins>-<ins style="font-weight: bold; text-decoration: none;">09</ins>-<ins style="font-weight: bold; text-decoration: none;">21</ins>" /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop="datePublished<del style="font-weight: bold; text-decoration: none;">" content="2017-11-06" /&gt;</del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop="datePublished" content="2021-<ins style="font-weight: bold; text-decoration: none;">09</ins>-<ins style="font-weight: bold; text-decoration: none;">22</ins>" /&gt;&lt;/a&gt;&lt;/div&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta itemprop="dateModified</del>" content="2021-<del style="font-weight: bold; text-decoration: none;">08</del>-<del style="font-weight: bold; text-decoration: none;">01</del>" /&gt;&lt;/a&gt;&lt;/div&gt;</div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;div style=&quot;margin-left: 5%; color:#636363&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;div style=&quot;margin-left: 5%; color:#636363&quot;&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style=&quot;margin-top: 0; word-wrap:normal;&quot;&gt;Basiert auf: Der Service-Verbesserungs-Prozess aus der &lt;a href=&quot;https://yasm.com/de/produkte/yasm-prozesslandkarte&quot; title=&quot;YaSM-Prozesslandkarte&quot;&gt;YaSM-Prozesslandkarte&lt;/a&gt;.&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style=&quot;margin-top: 0; word-wrap:normal;&quot;&gt;Basiert auf: Der Service-Verbesserungs-Prozess aus der &lt;a href=&quot;https://yasm.com/de/produkte/yasm-prozesslandkarte&quot; title=&quot;YaSM-Prozesslandkarte&quot;&gt;YaSM-Prozesslandkarte&lt;/a&gt;.&lt;/p&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l347">Zeile 347:</td> <td colspan="2" class="diff-lineno">Zeile 345:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>  &lt;link itemprop=&quot;hasPart&quot; href=&quot;https://yasm.com/wiki/de/index.php/LP5:_Verbessern_der_Services#prozess-inputs-outputs&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>  &lt;link itemprop=&quot;hasPart&quot; href=&quot;https://yasm.com/wiki/de/index.php/LP5:_Verbessern_der_Services#prozess-inputs-outputs&quot;&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>  &lt;link itemprop=&quot;image&quot; href=&quot;https://yasm.com/wiki/de/img/yasm-prozess/Verbessern-der-services-yasm-lp5.jpg&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>  &lt;link itemprop=&quot;image&quot; href=&quot;https://yasm.com/wiki/de/img/yasm-prozess/Verbessern-der-services-yasm-lp5.jpg&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>  &lt;link itemprop="image" href="https://yasm.com/wiki/de/img/yasm-prozess-definition/<del style="font-weight: bold; text-decoration: none;">was-ist</del>-service-verbesserungs-prozess.jpg" /&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>  &lt;link itemprop="image" href="https://yasm.com/wiki/de/img/yasm-prozess<ins style="font-weight: bold; text-decoration: none;">/ziel</ins>-definition/<ins style="font-weight: bold; text-decoration: none;">yasm</ins>-service-verbesserungs-prozess.jpg" /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>  &lt;link itemprop=&quot;isPartOf&quot; href=&quot;https://yasm.com/wiki/de/index.php/Service-Management-Prozesse#service-lifecycle-prozesse&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>  &lt;link itemprop=&quot;isPartOf&quot; href=&quot;https://yasm.com/wiki/de/index.php/Service-Management-Prozesse#service-lifecycle-prozesse&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;mentions&quot; content=&quot;ITIL 4 Continual Improvement&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;mentions&quot; content=&quot;ITIL 4 Continual Improvement&quot; /&gt;</div></td></tr> </table>

Andrea https://yasm.com/wiki/de/index.php?title=LP5:_Verbessern_der_Services&diff=1000&oldid=prev 2021-08-01T13:48:01Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 1. August 2021, 15:48 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l198">Zeile 198:</td> <td colspan="2" class="diff-lineno">Zeile 198:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>{| class="wikitable <del style="font-weight: bold; text-decoration: none;">sortable</del>" style="background: white; text-align:center; vertical-align:top; font-size: 90%; line-height: 1.3em;"</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>{| class="wikitable" style="background: white; text-align:center; vertical-align:top; font-size: 90%; line-height: 1.3em;"</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|+&lt;span style=&quot;font-size: 120%; line-height: 2.3em;&quot;&gt;Verantwortlichkeits-Matrix: &quot;LP5: Verbessern der Services&quot;&lt;/span&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|+&lt;span style=&quot;font-size: 120%; line-height: 2.3em;&quot;&gt;Verantwortlichkeits-Matrix: &quot;LP5: Verbessern der Services&quot;&lt;/span&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|- style=&quot;vertical-align:top&quot;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|- style=&quot;vertical-align:top&quot;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l280">Zeile 280:</td> <td colspan="2" class="diff-lineno">Zeile 280:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;div itemid=&quot;https://yasm.com/wiki/de/img/yasm-prozess-definition/was-ist-service-verbesserungs-prozess.jpg&quot; itemscope itemtype=&quot;https://schema.org/ImageObject&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;div itemid=&quot;https://yasm.com/wiki/de/img/yasm-prozess-definition/was-ist-service-verbesserungs-prozess.jpg&quot; itemscope itemtype=&quot;https://schema.org/ImageObject&quot;&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;a href=&quot;https://yasm.com/wiki/de/img/yasm-prozess-definition/was-ist-service-verbesserungs-prozess.jpg&quot; title=&quot;Service-Verbesserung (Continual Service Improvement): Prozess-Definition&quot; itemprop=&quot;contentUrl&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;a href=&quot;https://yasm.com/wiki/de/img/yasm-prozess-definition/was-ist-service-verbesserungs-prozess.jpg&quot; title=&quot;Service-Verbesserung (Continual Service Improvement): Prozess-Definition&quot; itemprop=&quot;contentUrl&quot;&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;img style="display: block; float: left; margin-left: 10px; margin-right: 20px" src="https://yasm.com/wiki/de/img/yasm-prozess-definition/was-ist-service-verbesserungs-prozess.jpg" width="320" height="<del style="font-weight: bold; text-decoration: none;">160</del>" title="Service-Verbesserung (CSI): Prozess-Definition (.pdf)" alt="Was ist Service-Verbesserung? Definition des CSI-Prozesses LP5 im YaSM-Framework." /&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;img style="display: block; float: left; margin-left: 10px; margin-right: 20px" src="https://yasm.com/wiki/de/img/yasm-prozess-definition/was-ist-service-verbesserungs-prozess.jpg" width="320" height="<ins style="font-weight: bold; text-decoration: none;">180</ins>" title="Service-Verbesserung (CSI): Prozess-Definition (.pdf)" alt="Was ist Service-Verbesserung? Definition des CSI-Prozesses LP5 im YaSM <ins style="font-weight: bold; text-decoration: none;">Service-Management</ins>-Framework." /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;caption&quot; content=&quot;Verbessern der Services | YaSM Service-Verbesserung | Prozess-Definition LP5&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;caption&quot; content=&quot;Verbessern der Services | YaSM Service-Verbesserung | Prozess-Definition LP5&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop="width" content="<del style="font-weight: bold; text-decoration: none;">1050</del>" /&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop="width" content="<ins style="font-weight: bold; text-decoration: none;">1200</ins>" /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop="height" content="<del style="font-weight: bold; text-decoration: none;">525</del>" /&gt;&lt;/a&gt;&lt;/div&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop="height" content="<ins style="font-weight: bold; text-decoration: none;">675" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;meta itemprop="dateCreated" content="2017-06-30" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;meta itemprop="datePublished" content="2017-11-06" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;meta itemprop="dateModified" content="2021-08-01</ins>" /&gt;&lt;/a&gt;&lt;/div&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;div style=&quot;margin-left: 5%; color:#636363&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;div style=&quot;margin-left: 5%; color:#636363&quot;&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style=&quot;margin-top: 0; word-wrap:normal;&quot;&gt;Basiert auf: Der Service-Verbesserungs-Prozess aus der &lt;a href=&quot;https://yasm.com/de/produkte/yasm-prozesslandkarte&quot; title=&quot;YaSM-Prozesslandkarte&quot;&gt;YaSM-Prozesslandkarte&lt;/a&gt;.&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style=&quot;margin-top: 0; word-wrap:normal;&quot;&gt;Basiert auf: Der Service-Verbesserungs-Prozess aus der &lt;a href=&quot;https://yasm.com/de/produkte/yasm-prozesslandkarte&quot; title=&quot;YaSM-Prozesslandkarte&quot;&gt;YaSM-Prozesslandkarte&lt;/a&gt;.&lt;/p&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l359">Zeile 359:</td> <td colspan="2" class="diff-lineno">Zeile 362:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[Kategorie:YaSM-Prozess]]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[Kategorie:YaSM-Prozess]]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;!-- keine Inhalte nach diesem Kommentar! --&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;!-- keine Inhalte nach diesem Kommentar! --&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2" class="diff-side-added"></td></tr> </table>

Andrea https://yasm.com/wiki/de/index.php?title=LP5:_Verbessern_der_Services&diff=947&oldid=prev 2021-01-25T16:08:53Z

<p></p> <a href="https://yasm.com/wiki/de/index.php?title=LP5:_Verbessern_der_Services&amp;diff=947&amp;oldid=927">Änderungen zeigen</a>

Andrea https://yasm.com/wiki/de/index.php?title=LP5:_Verbessern_der_Services&diff=927&oldid=prev 2020-06-14T15:14:29Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 14. Juni 2020, 17:14 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l10">Zeile 10:</td> <td colspan="2" class="diff-lineno">Zeile 10:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;fb:admins&quot; content=&quot;100002035253209&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;fb:admins&quot; content=&quot;100002035253209&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;fb:admins&quot; content=&quot;100002592864414&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;fb:admins&quot; content=&quot;100002592864414&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property="og:image" content="https://yasm.com/wiki/de/img/yasm-prozess/Verbessern-der-services-yasm-lp5.jpg" /&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property="og:image" content="https://yasm.com/wiki/de/img/yasm-prozess<ins style="font-weight: bold; text-decoration: none;">/16x9</ins>/Verbessern-der-services-yasm-lp5.jpg" /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:width&quot; content=&quot;1200&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:width&quot; content=&quot;1200&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property="og:image:height" content="<del style="font-weight: bold; text-decoration: none;">1200" /&gt;</del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property="og:image:height" content="<ins style="font-weight: bold; text-decoration: none;">675</ins>" /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta property="og:image" content="https://yasm.com/wiki/de/img/yasm-prozess-definition/was-ist-service-verbesserungs-prozess.jpg" /&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta property="og:image:width" content="1050" /&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta property="og:image:height" content="525</del>" /&gt;</div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;twitter:card&quot; content=&quot;summary_large_image&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;twitter:card&quot; content=&quot;summary_large_image&quot;&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;twitter:site&quot; content=&quot;@yasmcom&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;twitter:site&quot; content=&quot;@yasmcom&quot;&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l21">Zeile 21:</td> <td colspan="2" class="diff-lineno">Zeile 18:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;twitter:title&quot; content=&quot;LP5: Verbessern der Services | YaSM-Wiki&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;twitter:title&quot; content=&quot;LP5: Verbessern der Services | YaSM-Wiki&quot;&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;twitter:description&quot; content=&quot;Über den Service-Verbesserungs-Prozess in YaSM werden regelmäßige Service-Reviews durchgeführt, um zu überprüfen, ob die gelieferte Servicequalität den vertraglichen Verpflichtungen entspricht oder ob es bessere Möglichkeiten gibt, den Service zu erbringen.&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;twitter:description&quot; content=&quot;Über den Service-Verbesserungs-Prozess in YaSM werden regelmäßige Service-Reviews durchgeführt, um zu überprüfen, ob die gelieferte Servicequalität den vertraglichen Verpflichtungen entspricht oder ob es bessere Möglichkeiten gibt, den Service zu erbringen.&quot;&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name="twitter:image" content="https://yasm.com/wiki/de/img/yasm-prozess<del style="font-weight: bold; text-decoration: none;">-definition</del>/<del style="font-weight: bold; text-decoration: none;">was</del>-<del style="font-weight: bold; text-decoration: none;">ist</del>-<del style="font-weight: bold; text-decoration: none;">service</del>-<del style="font-weight: bold; text-decoration: none;">verbesserungs</del>-<del style="font-weight: bold; text-decoration: none;">prozess</del>.jpg"&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name="twitter:image" content="https://yasm.com/wiki/de/img/yasm-prozess/<ins style="font-weight: bold; text-decoration: none;">16x9/Verbessern</ins>-<ins style="font-weight: bold; text-decoration: none;">der</ins>-<ins style="font-weight: bold; text-decoration: none;">services</ins>-<ins style="font-weight: bold; text-decoration: none;">yasm</ins>-<ins style="font-weight: bold; text-decoration: none;">lp5</ins>.jpg"&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name="twitter:image:alt" content="Der CSI-Prozess in YaSM: <del style="font-weight: bold; text-decoration: none;">Definition | </del>Kontinuierliches Prüfen, ob die Services die erforderliche Leistung liefern, und Identifizieren von Verbesserungs-Potentialen beim Erbringen der Services."&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name="twitter:image:alt" content="Der CSI-Prozess in YaSM <ins style="font-weight: bold; text-decoration: none;">ist kompatibel zur Practice 'ITIL 4 Continual Improvement'. Ziel des Prozess zur kontinuierlichen Service-Verbesserung</ins>: Kontinuierliches Prüfen, ob die Services die erforderliche Leistung liefern, und Identifizieren von Verbesserungs-Potentialen beim Erbringen der Services."&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;link href=&quot;https://plus.google.com/100916307096177053362/posts&quot; rel=&quot;publisher&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;link href=&quot;https://plus.google.com/100916307096177053362/posts&quot; rel=&quot;publisher&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l53">Zeile 53:</td> <td colspan="2" class="diff-lineno">Zeile 50:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;datePublished&quot; content=&quot;2014-06-15&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;datePublished&quot; content=&quot;2014-06-15&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;dateModified&quot; content=&quot;2019-10-28&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;dateModified&quot; content=&quot;2019-10-28&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject"&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="url" content="https://yasm.com/wiki/de/img/yasm-prozess/16x9/Verbessern-der-services-yasm-lp5.jpg" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="width" content="1200" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="height" content="675" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="dateCreated" content="2020-06-13" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="datePublished" content="2020-06-14" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;/span&gt;</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;img style=&quot;margin:20px 0px 10px 0px; float:left;&quot; src=&quot;https://yasm.com/wiki/de/img/yasm-prozess/Verbessern-der-services-yasm-lp5.jpg&quot; width=&quot;800&quot; height=&quot;800&quot; title=&quot;Verbessern der Services. - YaSM-Prozess LP5 zur kontinuierlichen Service-Verbesserung (CSI).&quot; alt=&quot;Abb. 1: Verbessern der Services. - YaSM Continual Service Improvement (CSI). Der YaSM-Prozess LP5 zur kontinuierlichen Service-Verbesserung. - Kompatibel mit der Practice ITIL 4 Continual Improvement.&quot; /&gt;&lt;/a&gt;&lt;br style=&quot;clear:both;&quot;/&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;img style=&quot;margin:20px 0px 10px 0px; float:left;&quot; src=&quot;https://yasm.com/wiki/de/img/yasm-prozess/Verbessern-der-services-yasm-lp5.jpg&quot; width=&quot;800&quot; height=&quot;800&quot; title=&quot;Verbessern der Services. - YaSM-Prozess LP5 zur kontinuierlichen Service-Verbesserung (CSI).&quot; alt=&quot;Abb. 1: Verbessern der Services. - YaSM Continual Service Improvement (CSI). Der YaSM-Prozess LP5 zur kontinuierlichen Service-Verbesserung. - Kompatibel mit der Practice ITIL 4 Continual Improvement.&quot; /&gt;&lt;/a&gt;&lt;br style=&quot;clear:both;&quot;/&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;div class=&quot;thumbcaption&quot; style=&quot;margin:15px 0px 20px 0px&quot;&gt;&lt;span itemprop=&quot;caption&quot;&gt;&lt;span style=&quot;font-variant:small-caps;&quot;&gt;&lt;b&gt;Abb. 1: &#039;&lt;a href=&quot;https://yasm.com/wiki/de/img/yasm-prozess/Verbessern-der-services-yasm-lp5.jpg&quot; title=&quot;YaSM Continual Service Improvement (CSI) LP5&quot;&gt;Verbessern der Services&lt;/a&gt;&#039;&lt;/b&gt;:&lt;/span&gt;&lt;br /&gt;YaSM-Prozess LP5 zur kontinuierlichen Service-Verbesserung (Continual Service Improvement, CSI).&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;br style=&quot;clear:both;&quot;/&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;div class=&quot;thumbcaption&quot; style=&quot;margin:15px 0px 20px 0px&quot;&gt;&lt;span itemprop=&quot;caption&quot;&gt;&lt;span style=&quot;font-variant:small-caps;&quot;&gt;&lt;b&gt;Abb. 1: &#039;&lt;a href=&quot;https://yasm.com/wiki/de/img/yasm-prozess/Verbessern-der-services-yasm-lp5.jpg&quot; title=&quot;YaSM Continual Service Improvement (CSI) LP5&quot;&gt;Verbessern der Services&lt;/a&gt;&#039;&lt;/b&gt;:&lt;/span&gt;&lt;br /&gt;YaSM-Prozess LP5 zur kontinuierlichen Service-Verbesserung (Continual Service Improvement, CSI).&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;br style=&quot;clear:both;&quot;/&gt;</div></td></tr> </table>

Andrea