https://yasm.com/wiki/de/index.php?action=history&feed=atom&title=Service
Service - Versionsgeschichte
2026-04-23T11:59:44Z
Versionsgeschichte dieser Seite in YaSM Service-Management-Wiki
MediaWiki 1.45.1
https://yasm.com/wiki/de/index.php?title=Service&diff=1424&oldid=prev
Andrea am 25. Januar 2025 um 16:48 Uhr
2025-01-25T16:48:11Z
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td>
<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 25. Januar 2025, 18:48 Uhr</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta name="description" content="Ein Service bzw. eine Dienstleistung wird von ISO 20000, dem internationale Standard für Service-Management, definiert als 'eine Möglichkeit, einen Mehrwert für Kunden zu erbringen, indem das Erreichen der von den Kunden angestrebten Ergebnisse erleichtert oder gefördert wird'." /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta name="description" content="Ein Service bzw. eine Dienstleistung wird von ISO 20000, dem internationale Standard für Service-Management, definiert als 'eine Möglichkeit, einen Mehrwert für Kunden zu erbringen, indem das Erreichen der von den Kunden angestrebten Ergebnisse erleichtert oder gefördert wird'." /></div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta property="og:url" content="https://yasm.com/wiki/de/index.php/Service" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta property="og:url" content="https://yasm.com/wiki/de/index.php/Service" /></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta property="og:title" content="Was ist ein Service? | YaSM Service-Management-Wiki" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta property="og:title" content="Was ist ein Service? | YaSM Service-Management-Wiki" /></div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><html><div class="noresize"><a href="https://yasm.com/wiki/en/index.php/Service"><img src="https://yasm.com/wiki/de/img/yasm-wiki/YaSM-Wiki-English.png" width="210" height="54" style="float:right;" alt="in English" title="This page in English" /></a></div><br style="clear:both;"/></html></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><html><div class="noresize"><a href="https://yasm.com/wiki/en/index.php/Service"><img src="https://yasm.com/wiki/de/img/yasm-wiki/YaSM-Wiki-English.png" width="210" height="54" style="float:right;" alt="in English" title="This page in English" /></a></div><br style="clear:both;"/></html></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><p>&nbsp;</p></del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><span id="Was_ist_ein_Service.3F"><span id="md-webpage-description" itemprop="description">Ein <b><span style="color:#465674;">Service</span></b> bzw. eine Dienstleistung wird von [[ISO 20000]], dem internationalen Standard für [[Service-Management]], definiert als "eine Möglichkeit, einen Mehrwert für Kunden zu erbringen, indem das Erreichen der von den Kunden angestrebten Ergebnisse erleichtert oder gefördert wird". [[#service-definition-ISO20000|[1]]].</span></span></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><span id="Was_ist_ein_Service.3F"><span id="md-webpage-description" itemprop="description">Ein <b><span style="color:#465674;">Service</span></b> bzw. eine Dienstleistung wird von [[ISO 20000]], dem internationalen Standard für [[Service-Management]], definiert als "eine Möglichkeit, einen Mehrwert für Kunden zu erbringen, indem das Erreichen der von den Kunden angestrebten Ergebnisse erleichtert oder gefördert wird". [[#service-definition-ISO20000|[1]]].</span></span></div></td></tr>
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Andrea
https://yasm.com/wiki/de/index.php?title=Service&diff=1345&oldid=prev
Andrea am 23. Juli 2024 um 13:02 Uhr
2024-07-23T13:02:04Z
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 23. Juli 2024, 15:02 Uhr</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Kundenorientierte Services==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Kundenorientierte Services==</div></td></tr>
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<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><a href="https://yasm.com/wiki/de/img/service-management/was-ist-service/kundenorientierte-services.jpg" title="Kundenorientierte Services" itemprop="contentUrl</del>"></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="caption" content="Service-Typ (1): Kundenorientierte Services" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="caption" content="Service-Typ (1): Kundenorientierte Services" /></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="width" content="1200" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="width" content="1200" /></div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l56">Zeile 56:</td>
<td colspan="2" class="diff-lineno">Zeile 55:</td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="kundenorientierte Services" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="kundenorientierte Services" /></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="Service-Typ B2C" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="Service-Typ B2C" /></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><<del style="font-weight: bold; text-decoration: none;">img </del>itemprop="contentUrl" <del style="font-weight: bold; text-decoration: none;">style</del>="<del style="font-weight: bold; text-decoration: none;">margin</del>:<del style="font-weight: bold; text-decoration: none;">0px 0px 10px 20px; float:right;</del>" srcset="https://yasm.com/wiki/de/img/service-management/was-ist-service/480px/kundenorientierte-services.jpg 480w, https://yasm.com/wiki/de/img/service-management/was-ist-service/kundenorientierte-services.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/de/img/service-management/was-ist-service/kundenorientierte-services.jpg" decoding="async" width="480" height="270" <del style="font-weight: bold; text-decoration: none;">title</del>="<del style="font-weight: bold; text-decoration: none;">Kundenorientierte Services</del>" alt="Service-Typ (1): Kundenorientierte Services werden für externe Kunden außerhalb der Organisation erbracht." /></a></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><<ins style="font-weight: bold; text-decoration: none;">figure class="mw-halign-right" typeof="mw:File/Thumb"><a </ins>itemprop="contentUrl" <ins style="font-weight: bold; text-decoration: none;">href</ins>="<ins style="font-weight: bold; text-decoration: none;">https</ins>:<ins style="font-weight: bold; text-decoration: none;">//yasm.com/wiki/de/img/service-management/was-ist-service/kundenorientierte-services.jpg" title="Kundenorientierte Services</ins>"<ins style="font-weight: bold; text-decoration: none;">><img </ins>srcset="https://yasm.com/wiki/de/img/service-management/was-ist-service/480px/kundenorientierte-services.jpg 480w, https://yasm.com/wiki/de/img/service-management/was-ist-service/kundenorientierte-services.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/de/img/service-management/was-ist-service/kundenorientierte-services.jpg<ins style="font-weight: bold; text-decoration: none;">" fetchpriority="high</ins>" decoding="async" width="480" height="270" <ins style="font-weight: bold; text-decoration: none;">class</ins>="<ins style="font-weight: bold; text-decoration: none;">mw-file-element</ins>" alt="Service-Typ (1): Kundenorientierte Services werden für externe Kunden außerhalb der Organisation erbracht." /></a><<ins style="font-weight: bold; text-decoration: none;">figcaption</ins>><span style="font-variant:small-caps;"><b>Abb. 1: <a href="https://yasm.com/wiki/de/img/service-management/was-ist-service/kundenorientierte-services.jpg" title="Kundenorientierte Services">Kundenorientierte Services</a></b></span></<ins style="font-weight: bold; text-decoration: none;">figcaption</ins>></<ins style="font-weight: bold; text-decoration: none;">figure</ins>></div></html></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><<del style="font-weight: bold; text-decoration: none;">div class="thumbcaption" style="margin:5px 0px 15px 20px;"><span itemprop="caption"</del>><span style="font-variant:small-caps;"><b>Abb. 1: <a href="https://yasm.com/wiki/de/img/service-management/was-ist-service/kundenorientierte-services.jpg" title="Kundenorientierte Services">Kundenorientierte Services</a></b></span></<del style="font-weight: bold; text-decoration: none;">div</del>></<del style="font-weight: bold; text-decoration: none;">div</del>></div></html></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><span style="<del style="font-weight: bold; text-decoration: none;">word-wrap:normal; </del>margin:10px 0px 0px 0px;">Kundenorientierte Services werden für externe Kunden außerhalb der Organisation erbracht.</span></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><span style="margin:10px 0px 0px 0px;">Kundenorientierte Services werden für externe Kunden außerhalb der Organisation erbracht.</span></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Typische Beispiele sind</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Typische Beispiele sind</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Transport&shy;dienst&shy;leistungen,</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Transport&shy;dienst&shy;leistungen,</div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l69">Zeile 69:</td>
<td colspan="2" class="diff-lineno">Zeile 67:</td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Interne Services und Shared Services==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Interne Services und Shared Services==</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><html<del style="font-weight: bold; text-decoration: none;">><div style="float:right;"</del>><div itemid="https://yasm.com/wiki/de/img/service-management/was-ist-service/interne-services-und-shared-services.jpg" itemscope itemtype="https://schema.org/ImageObject<del style="font-weight: bold; text-decoration: none;">"></del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><html><div itemid="https://yasm.com/wiki/de/img/service-management/was-ist-service/interne-services-und-shared-services.jpg" itemscope itemtype="https://schema.org/ImageObject"></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><a href="https://yasm.com/wiki/de/img/service-management/was-ist-service/interne-services-und-shared-services.jpg" title="Interne Services und Shared Services" itemprop="contentUrl</del>"></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="caption" content="Service-Typ (2): Interne Services und Shared Services" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="caption" content="Service-Typ (2): Interne Services und Shared Services" /></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="width" content="1200" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="width" content="1200" /></div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l85">Zeile 85:</td>
<td colspan="2" class="diff-lineno">Zeile 82:</td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="interne Services" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="interne Services" /></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="Shared Services" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="Shared Services" /></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><<del style="font-weight: bold; text-decoration: none;">img </del>itemprop="contentUrl" <del style="font-weight: bold; text-decoration: none;">style</del>="<del style="font-weight: bold; text-decoration: none;">margin</del>:<del style="font-weight: bold; text-decoration: none;">0px 0px 10px 20px; float:right;</del>" srcset="https://yasm.com/wiki/de/img/service-management/was-ist-service/480px/interne-services-und-shared-services.jpg 480w, https://yasm.com/wiki/de/img/service-management/was-ist-service/interne-services-und-shared-services.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/de/img/service-management/was-ist-service/interne-services-und-shared-services.jpg" decoding="async" width="480" height="270" <del style="font-weight: bold; text-decoration: none;">title</del>="<del style="font-weight: bold; text-decoration: none;">Interne Services und Shared Services</del>" alt="Service-Typ (2): Interne Services werden oft im Rahmen eines Shared-Services-Modells bereitgestellt." /></a></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><<ins style="font-weight: bold; text-decoration: none;">figure class="mw-halign-right" typeof="mw:File/Thumb"><a </ins>itemprop="contentUrl" <ins style="font-weight: bold; text-decoration: none;">href</ins>="<ins style="font-weight: bold; text-decoration: none;">https</ins>:<ins style="font-weight: bold; text-decoration: none;">//yasm.com/wiki/de/img/service-management/was-ist-service/interne-services-und-shared-services.jpg" title="Interne Services und Shared Services</ins>"<ins style="font-weight: bold; text-decoration: none;">><img </ins>srcset="https://yasm.com/wiki/de/img/service-management/was-ist-service/480px/interne-services-und-shared-services.jpg 480w, https://yasm.com/wiki/de/img/service-management/was-ist-service/interne-services-und-shared-services.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/de/img/service-management/was-ist-service/interne-services-und-shared-services.jpg" decoding="async" width="480" height="270" <ins style="font-weight: bold; text-decoration: none;">class</ins>="<ins style="font-weight: bold; text-decoration: none;">mw-file-element</ins>" alt="Service-Typ (2): Interne Services werden oft im Rahmen eines Shared-Services-Modells bereitgestellt." /></a><<ins style="font-weight: bold; text-decoration: none;">figcaption</ins>><span style="font-variant:small-caps;"><b>Abb. 2: <a href="https://yasm.com/wiki/de/img/service-management/was-ist-service/interne-services-und-shared-services.jpg" title="Interne Services und Shared Services">Interne Services und Shared Services</a></b></span></<ins style="font-weight: bold; text-decoration: none;">figcaption</ins>></<ins style="font-weight: bold; text-decoration: none;">figure</ins>></div></html></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><<del style="font-weight: bold; text-decoration: none;">div class="thumbcaption" style="margin:5px 0px 15px 20px;"><span itemprop="caption"</del>><span style="font-variant:small-caps;"><b>Abb. 2: <a href="https://yasm.com/wiki/de/img/service-management/was-ist-service/interne-services-und-shared-services.jpg" title="Interne Services und Shared Services">Interne Services und Shared Services</a></b></span></<del style="font-weight: bold; text-decoration: none;">div</del>></<del style="font-weight: bold; text-decoration: none;">div</del>></div></html></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><span style="<del style="font-weight: bold; text-decoration: none;">word-wrap:normal; </del>margin:10px 0px 0px 0px;">Viele<del style="font-weight: bold; text-decoration: none;">&nbsp;</del>Organisationen wenden die Methoden des Service-Managements nicht nur auf ihre kundenorientierten Services, sondern auch auf interne Services an.</span></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><span style="margin:10px 0px 0px 0px;">Viele Organisationen wenden die Methoden des Service-Managements nicht nur auf ihre kundenorientierten Services, sondern auch auf interne Services an.</span></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Interne Services werden von einem Unternehmens- oder Organisationsbereich für einen oder mehrere andere Bereiche in derselben Organisation bereitgestellt. Beispiele für interne Services sind</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Interne Services werden von einem Unternehmens- oder Organisationsbereich für einen oder mehrere andere Bereiche in derselben Organisation bereitgestellt. Beispiele für interne Services sind</div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l102">Zeile 102:</td>
<td colspan="2" class="diff-lineno">Zeile 98:</td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Service-Integratoren und externe unterstützende Services==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Service-Integratoren und externe unterstützende Services==</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
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<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><a href="https://yasm.com/wiki/de/img/service-management/was-ist-service/externe-unterstuetzende-services.jpg" title="Externe unterstützende Services" itemprop="contentUrl</del>"></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="caption" content="Service-Typ (3): Service-Integratoren und externe unterstützende Services" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="caption" content="Service-Typ (3): Service-Integratoren und externe unterstützende Services" /></div></td></tr>
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<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><<del style="font-weight: bold; text-decoration: none;">img </del>itemprop="contentUrl" <del style="font-weight: bold; text-decoration: none;">style</del>="<del style="font-weight: bold; text-decoration: none;">margin</del>:<del style="font-weight: bold; text-decoration: none;">0px 0px 10px 20px; float:right;</del>" srcset="https://yasm.com/wiki/de/img/service-management/was-ist-service/480px/externe-unterstuetzende-services.jpg 480w, https://yasm.com/wiki/de/img/service-management/was-ist-service/externe-unterstuetzende-services.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/de/img/service-management/was-ist-service/externe-unterstuetzende-services.jpg" decoding="async" width="480" height="270" <del style="font-weight: bold; text-decoration: none;">title</del>="<del style="font-weight: bold; text-decoration: none;">Externe unterstützende Services</del>" alt="Service-Typ (3): Service-Integratoren und externe unterstützende Services." /></a></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><<ins style="font-weight: bold; text-decoration: none;">figure class="mw-halign-right" typeof="mw:File/Thumb"><a </ins>itemprop="contentUrl" <ins style="font-weight: bold; text-decoration: none;">href</ins>="<ins style="font-weight: bold; text-decoration: none;">https</ins>:<ins style="font-weight: bold; text-decoration: none;">//yasm.com/wiki/de/img/service-management/was-ist-service/externe-unterstuetzende-services.jpg" title="Externe unterstützende Services</ins>"<ins style="font-weight: bold; text-decoration: none;">><img </ins>srcset="https://yasm.com/wiki/de/img/service-management/was-ist-service/480px/externe-unterstuetzende-services.jpg 480w, https://yasm.com/wiki/de/img/service-management/was-ist-service/externe-unterstuetzende-services.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/de/img/service-management/was-ist-service/externe-unterstuetzende-services.jpg" decoding="async" width="480" height="270" <ins style="font-weight: bold; text-decoration: none;">class</ins>="<ins style="font-weight: bold; text-decoration: none;">mw-file-element</ins>" alt="Service-Typ (3): Service-Integratoren und externe unterstützende Services." /></a><<ins style="font-weight: bold; text-decoration: none;">figcaption</ins>><span style="font-variant:small-caps;"><b>Abb. 3: <a href="https://yasm.com/wiki/de/img/service-management/was-ist-service/externe-unterstuetzende-services.jpg" title="Service-Integratoren und externe unterstützende Services">Service-Integratoren und externe unterstützende Services</a></b></span></<ins style="font-weight: bold; text-decoration: none;">figcaption</ins>></<ins style="font-weight: bold; text-decoration: none;">figure</ins>></div></html></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><<del style="font-weight: bold; text-decoration: none;">div class="thumbcaption" style="margin:5px 0px 15px 20px;"><span itemprop="caption"</del>><span style="font-variant:small-caps;"><b>Abb. 3: <a href="https://yasm.com/wiki/de/img/service-management/was-ist-service/externe-unterstuetzende-services.jpg" title="Service-Integratoren und externe unterstützende Services">Service-Integratoren und externe unterstützende Services</a></b></span></<del style="font-weight: bold; text-decoration: none;">div</del>></<del style="font-weight: bold; text-decoration: none;">div</del>></div></html></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><span style="<del style="font-weight: bold; text-decoration: none;">word-wrap:normal; </del>margin:10px 0px 0px 0px;">Service&#8209;Provider erledigen in der Regel nicht alles selbst, sondern lagern einige Arbeiten zu externen Dienst&shy;leistern aus. Somit fungieren Service-Provider als "Service-Integratoren", die sich je nach Bedarf von externen Suppliern bereitgestellte unterstützende Services zukaufen. Auf diese Weise können sie sich flexibel an sich ändernde Bedingungen anpassen.</span></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><span style="margin:10px 0px 0px 0px;">Service&#8209;Provider erledigen in der Regel nicht alles selbst, sondern lagern einige Arbeiten zu externen Dienst&shy;leistern aus. Somit fungieren Service-Provider als "Service-Integratoren", die sich je nach Bedarf von externen Suppliern bereitgestellte unterstützende Services zukaufen. Auf diese Weise können sie sich flexibel an sich ändernde Bedingungen anpassen.</span></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Bei den Service-Integratoren geht es also darum, eine Reihe von externen Services, die von Drittanbietern bereitgestellt werden, so zu verknüpfen, dass auf der anderen Seite zuverlässige und attraktive Services für die Kunden herauskommen.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Bei den Service-Integratoren geht es also darum, eine Reihe von externen Services, die von Drittanbietern bereitgestellt werden, so zu verknüpfen, dass auf der anderen Seite zuverlässige und attraktive Services für die Kunden herauskommen.</div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> <link itemprop="primaryImageOfPage" href="https://yasm.com/wiki/de/img/service-management/was-ist-service/kundenorientierte-services.jpg" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> <link itemprop="primaryImageOfPage" href="https://yasm.com/wiki/de/img/service-management/was-ist-service/kundenorientierte-services.jpg" /></div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> <meta itemprop="significantLinks" content="https://yasm.com/wiki/de/index.php/Service-Management" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> <meta itemprop="significantLinks" content="https://yasm.com/wiki/de/index.php/Service-Management" /></div></td></tr>
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Andrea
https://yasm.com/wiki/de/index.php?title=Service&diff=1296&oldid=prev
Andrea am 4. März 2024 um 13:50 Uhr
2024-03-04T13:50:11Z
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 4. März 2024, 15:50 Uhr</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><html><div class="noresize"><a href="https://yasm.com/wiki/en/index.php/Service"><img src="https://yasm.com/wiki/de/img/yasm-wiki/YaSM-Wiki-English.png" width="140" height="36" style="float:right;" alt="in English" title="This page in English" /></a></div><br style="clear:both;"/></html></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><html><div class="noresize"><a href="https://yasm.com/wiki/en/index.php/Service"><img src="https://yasm.com/wiki/de/img/yasm-wiki/YaSM-Wiki-English.png" width="140" height="36" style="float:right;" alt="in English" title="This page in English" /></a></div><br style="clear:both;"/></html></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"><p>&nbsp;</p></ins></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><span id="Was_ist_ein_Service.3F">Ein <del style="font-weight: bold; text-decoration: none;">[[</del>Service<del style="font-weight: bold; text-decoration: none;">]] </del>bzw. eine Dienstleistung wird von [[ISO 20000]], dem internationalen Standard für [[Service-Management]], definiert als <del style="font-weight: bold; text-decoration: none;"><i>'</del>eine Möglichkeit, einen Mehrwert für Kunden zu erbringen, indem das Erreichen der von den Kunden angestrebten Ergebnisse erleichtert oder gefördert wird<del style="font-weight: bold; text-decoration: none;">'</i> </del> [[#service-definition-ISO20000|[1]]].</span></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><span id="Was_ist_ein_Service.3F<ins style="font-weight: bold; text-decoration: none;">"><span id="md-webpage-description" itemprop="description</ins>">Ein <ins style="font-weight: bold; text-decoration: none;"><b><span style="color:#465674;"></ins>Service<ins style="font-weight: bold; text-decoration: none;"></span></b> </ins>bzw. eine Dienstleistung wird von [[ISO 20000]], dem internationalen Standard für [[Service-Management]], definiert als <ins style="font-weight: bold; text-decoration: none;">"</ins>eine Möglichkeit, einen Mehrwert für Kunden zu erbringen, indem das Erreichen der von den Kunden angestrebten Ergebnisse erleichtert oder gefördert wird<ins style="font-weight: bold; text-decoration: none;">". </ins> [[#service-definition-ISO20000|[1]]].<ins style="font-weight: bold; text-decoration: none;"></span></ins></span></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Typische Beispiele für Services sind IT-Services - wie z. B. Anwendungen, die in der Cloud gehostet werden, Schulungen und Weiterbildungen oder medizinische Dienstleistungen.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Typische Beispiele für Services sind IT-Services - wie z. B. Anwendungen, die in der Cloud gehostet werden, Schulungen und Weiterbildungen oder medizinische Dienstleistungen.</div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l28">Zeile 28:</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Services und Produkte==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Services und Produkte==</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> </div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><span id="md-webpage-description" itemprop="description"></del>Produkte und Services sind verwandte Konzepte, und ein Blick auf die Unterschiede verdeutlicht, was die Besonderheiten eines Service sind:<del style="font-weight: bold; text-decoration: none;"></span></del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Produkte und Services sind verwandte Konzepte, und ein Blick auf die Unterschiede verdeutlicht, was die Besonderheiten eines Service sind:</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* <i>Produkte</i> sind materielle oder immaterielle Dinge, die zumeist in den Besitz des Kunden übergehen. Produkte können an einen anderen Ort gebracht, zurückgegeben oder ersetzt werden. Produkte können auf Vorrat produziert werden.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* <i>Produkte</i> sind materielle oder immaterielle Dinge, die zumeist in den Besitz des Kunden übergehen. Produkte können an einen anderen Ort gebracht, zurückgegeben oder ersetzt werden. Produkte können auf Vorrat produziert werden.</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* <i>Services</i> sind Leistungen, die für einen Kunden bei Bedarf erbracht werden. Services können in der Regel nicht auf Vorrat erstellt werden.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* <i>Services</i> sind Leistungen, die für einen Kunden bei Bedarf erbracht werden. Services können in der Regel nicht auf Vorrat erstellt werden.</div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l55">Zeile 55:</td>
<td colspan="2" class="diff-lineno">Zeile 56:</td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="kundenorientierte Services" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="kundenorientierte Services" /></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="Service-Typ B2C" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="Service-Typ B2C" /></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><img itemprop="contentUrl" style="margin:0px 0px 10px 20px; float:right;" srcset="https://yasm.com/wiki/de/img/service-management/was-ist-service/480px/kundenorientierte-services.jpg 480w, https://yasm.com/wiki/de/img/service-management/was-ist-service/kundenorientierte-services.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/de/img/service-management/was-ist-service/kundenorientierte-services.jpg" width="480" height="270" title="Kundenorientierte Services" alt="Service-Typ (1): Kundenorientierte Services werden für externe Kunden außerhalb der Organisation erbracht." /></a></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><img itemprop="contentUrl" style="margin:0px 0px 10px 20px; float:right;" srcset="https://yasm.com/wiki/de/img/service-management/was-ist-service/480px/kundenorientierte-services.jpg 480w, https://yasm.com/wiki/de/img/service-management/was-ist-service/kundenorientierte-services.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/de/img/service-management/was-ist-service/kundenorientierte-services.jpg<ins style="font-weight: bold; text-decoration: none;">" decoding="async</ins>" width="480" height="270" title="Kundenorientierte Services" alt="Service-Typ (1): Kundenorientierte Services werden für externe Kunden außerhalb der Organisation erbracht." /></a></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><div class="thumbcaption" style="margin:5px 0px 15px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Abb. 1: <a href="https://yasm.com/wiki/de/img/service-management/was-ist-service/kundenorientierte-services.jpg" title="Kundenorientierte Services">Kundenorientierte Services</a></b></span></div></div></div></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><div class="thumbcaption" style="margin:5px 0px 15px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Abb. 1: <a href="https://yasm.com/wiki/de/img/service-management/was-ist-service/kundenorientierte-services.jpg" title="Kundenorientierte Services">Kundenorientierte Services</a></b></span></div></div></div<ins style="font-weight: bold; text-decoration: none;">></html</ins>></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><<del style="font-weight: bold; text-decoration: none;">p </del>style="word-wrap:normal; margin:10px 0px 0px 0px;">Kundenorientierte Services werden für externe Kunden außerhalb der Organisation erbracht.</<del style="font-weight: bold; text-decoration: none;">p</del>></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><p></del>Typische Beispiele sind<del style="font-weight: bold; text-decoration: none;"></p></del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><<ins style="font-weight: bold; text-decoration: none;">span </ins>style="word-wrap:normal; margin:10px 0px 0px 0px;">Kundenorientierte Services werden für externe Kunden außerhalb der Organisation erbracht.</<ins style="font-weight: bold; text-decoration: none;">span</ins>></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><ul><li>Transportdienstleistungen</li></del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Typische Beispiele sind</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><li></del>medizinische Services<del style="font-weight: bold; text-decoration: none;"></li></del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* Transport&shy;dienst&shy;leistungen,</ins></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><li>Finanzdienstleistungen</li></del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* </ins>medizinische Services<ins style="font-weight: bold; text-decoration: none;">,</ins></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><li></del>etc.<del style="font-weight: bold; text-decoration: none;"></li></ul></html></del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* Finanz&shy;dienst&shy;leistungen</ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* </ins>etc.</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><br style="clear:both;"/></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><br style="clear:both;"/></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l83">Zeile 83:</td>
<td colspan="2" class="diff-lineno">Zeile 85:</td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="interne Services" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="interne Services" /></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="Shared Services" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="Shared Services" /></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><img itemprop="contentUrl" style="margin:0px 0px 10px 20px; float:right;" srcset="https://yasm.com/wiki/de/img/service-management/was-ist-service/480px/interne-services-und-shared-services.jpg 480w, https://yasm.com/wiki/de/img/service-management/was-ist-service/interne-services-und-shared-services.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/de/img/service-management/was-ist-service/interne-services-und-shared-services.jpg" width="480" height="270" title="Interne Services und Shared Services" alt="Service-Typ (2): Interne Services werden oft im Rahmen eines Shared-Services-Modells bereitgestellt." /></a></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><img itemprop="contentUrl" style="margin:0px 0px 10px 20px; float:right;" srcset="https://yasm.com/wiki/de/img/service-management/was-ist-service/480px/interne-services-und-shared-services.jpg 480w, https://yasm.com/wiki/de/img/service-management/was-ist-service/interne-services-und-shared-services.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/de/img/service-management/was-ist-service/interne-services-und-shared-services.jpg<ins style="font-weight: bold; text-decoration: none;">" decoding="async</ins>" width="480" height="270" title="Interne Services und Shared Services" alt="Service-Typ (2): Interne Services werden oft im Rahmen eines Shared-Services-Modells bereitgestellt." /></a></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><div class="thumbcaption" style="margin:5px 0px 15px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Abb. 2: <a href="https://yasm.com/wiki/de/img/service-management/was-ist-service/interne-services-und-shared-services.jpg" title="Interne Services und Shared Services">Interne Services und Shared Services</a></b></span></div></div></div></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><div class="thumbcaption" style="margin:5px 0px 15px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Abb. 2: <a href="https://yasm.com/wiki/de/img/service-management/was-ist-service/interne-services-und-shared-services.jpg" title="Interne Services und Shared Services">Interne Services und Shared Services</a></b></span></div></div></div><ins style="font-weight: bold; text-decoration: none;"></html></ins></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><<del style="font-weight: bold; text-decoration: none;">p </del>style="word-wrap:normal; margin:10px 0px 0px 0px;">Viele&nbsp;Organisationen wenden die Methoden des Service-Managements nicht nur auf ihre kundenorientierten Services, sondern auch auf interne Services an.</<del style="font-weight: bold; text-decoration: none;">p</del>></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><<ins style="font-weight: bold; text-decoration: none;">span </ins>style="word-wrap:normal; margin:10px 0px 0px 0px;">Viele&nbsp;Organisationen wenden die Methoden des Service-Managements nicht nur auf ihre kundenorientierten Services, sondern auch auf interne Services an.</<ins style="font-weight: bold; text-decoration: none;">span</ins>></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><p></del>Interne Services werden von einem Unternehmens- oder Organisationsbereich für einen oder mehrere andere Bereiche in derselben Organisation bereitgestellt. Beispiele für interne Services sind<del style="font-weight: bold; text-decoration: none;"></p></del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Interne Services werden von einem Unternehmens- oder Organisationsbereich für einen oder mehrere andere Bereiche in derselben Organisation bereitgestellt. Beispiele für interne Services sind</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><ul><li></del>HR- bzw. Personalmanagement-Dienstleistungen<del style="font-weight: bold; text-decoration: none;"></li></del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* </ins>HR- bzw. Personalmanagement-Dienstleistungen<ins style="font-weight: bold; text-decoration: none;">,</ins></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><li></del>IT-Services<del style="font-weight: bold; text-decoration: none;"></li></del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* </ins>IT-Services<ins style="font-weight: bold; text-decoration: none;">,</ins></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><li></del>Facility-Services<del style="font-weight: bold; text-decoration: none;"></li></del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* </ins>Facility-Services<ins style="font-weight: bold; text-decoration: none;">,</ins></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><li></del>Einkaufs- bzw. Beschaffungs-Services<del style="font-weight: bold; text-decoration: none;"></li></del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* </ins>Einkaufs- bzw. Beschaffungs-Services</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><li></del>etc.<del style="font-weight: bold; text-decoration: none;"></li></ul></del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* </ins>etc.</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><p></del>Interne Services werden oft im Rahmen eines "Shared-Services"-Modells bereitgestellt. Shared Services erlauben Unternehmen, ähnliche Ressourcen zu bündeln und effizienter zu nutzen. Häufig werden mit Shared Services technische oder administrative Leistungen erbracht, die von allen Organisationseinheiten des Unternehmens benötigt werden. Insofern unterstützen diese internen Services die Kernfunktionen im Unternehmen.<del style="font-weight: bold; text-decoration: none;"></html></del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Interne Services werden oft im Rahmen eines "Shared-Services"-Modells bereitgestellt. Shared Services erlauben Unternehmen, ähnliche Ressourcen zu bündeln und effizienter zu nutzen. Häufig werden mit Shared Services technische oder administrative Leistungen erbracht, die von allen Organisationseinheiten des Unternehmens benötigt werden. Insofern unterstützen diese internen Services die Kernfunktionen im Unternehmen.</div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="unterstützende Services" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="unterstützende Services" /></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><img itemprop="contentUrl" style="margin:0px 0px 10px 20px; float:right;" srcset="https://yasm.com/wiki/de/img/service-management/was-ist-service/480px/externe-unterstuetzende-services.jpg 480w, https://yasm.com/wiki/de/img/service-management/was-ist-service/externe-unterstuetzende-services.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/de/img/service-management/was-ist-service/externe-unterstuetzende-services.jpg" width="480" height="270" title="Externe unterstützende Services" alt="Service-Typ (3): Service-Integratoren und externe unterstützende Services." /></a></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><img itemprop="contentUrl" style="margin:0px 0px 10px 20px; float:right;" srcset="https://yasm.com/wiki/de/img/service-management/was-ist-service/480px/externe-unterstuetzende-services.jpg 480w, https://yasm.com/wiki/de/img/service-management/was-ist-service/externe-unterstuetzende-services.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/de/img/service-management/was-ist-service/externe-unterstuetzende-services.jpg<ins style="font-weight: bold; text-decoration: none;">" decoding="async</ins>" width="480" height="270" title="Externe unterstützende Services" alt="Service-Typ (3): Service-Integratoren und externe unterstützende Services." /></a></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><div class="thumbcaption" style="margin:5px 0px 15px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Abb. 3: <a href="https://yasm.com/wiki/de/img/service-management/was-ist-service/externe-unterstuetzende-services.jpg" title="Service-Integratoren und externe unterstützende Services">Service-Integratoren und externe unterstützende Services</a></b></span></div></div></div></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><div class="thumbcaption" style="margin:5px 0px 15px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Abb. 3: <a href="https://yasm.com/wiki/de/img/service-management/was-ist-service/externe-unterstuetzende-services.jpg" title="Service-Integratoren und externe unterstützende Services">Service-Integratoren und externe unterstützende Services</a></b></span></div></div></div<ins style="font-weight: bold; text-decoration: none;">></html</ins>></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><<del style="font-weight: bold; text-decoration: none;">p </del>style="word-wrap:normal; margin:10px 0px 0px 0px;">Service&#8209;Provider erledigen in der Regel nicht alles selbst, sondern lagern einige Arbeiten zu externen <del style="font-weight: bold; text-decoration: none;">Dienstleistern </del>aus. Somit fungieren Service-Provider als "Service-Integratoren", die sich je nach Bedarf von externen Suppliern bereitgestellte unterstützende Services zukaufen. Auf diese Weise können sie sich flexibel an sich ändernde Bedingungen anpassen.</<del style="font-weight: bold; text-decoration: none;">p</del>></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><<ins style="font-weight: bold; text-decoration: none;">span </ins>style="word-wrap:normal; margin:10px 0px 0px 0px;">Service&#8209;Provider erledigen in der Regel nicht alles selbst, sondern lagern einige Arbeiten zu externen <ins style="font-weight: bold; text-decoration: none;">Dienst&shy;leistern </ins>aus. Somit fungieren Service-Provider als "Service-Integratoren", die sich je nach Bedarf von externen Suppliern bereitgestellte unterstützende Services zukaufen. Auf diese Weise können sie sich flexibel an sich ändernde Bedingungen anpassen.</<ins style="font-weight: bold; text-decoration: none;">span</ins>></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><p></del>Bei den Service-Integratoren geht es also darum, eine Reihe von externen Services, die von Drittanbietern bereitgestellt werden, so zu verknüpfen, dass auf der anderen Seite zuverlässige und attraktive Services für die Kunden herauskommen.<del style="font-weight: bold; text-decoration: none;"></p></del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Bei den Service-Integratoren geht es also darum, eine Reihe von externen Services, die von Drittanbietern bereitgestellt werden, so zu verknüpfen, dass auf der anderen Seite zuverlässige und attraktive Services für die Kunden herauskommen.</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><p></del>Damit Service-Integration funktioniert, müssen Organisationen vor allem die Beziehungen und Verträge mit Ihren Suppliern konsequent managen und deren Performance laufend überwachen. Hierbei spielt der Supplier-Management-Prozess eine besondere Bedeutung.<del style="font-weight: bold; text-decoration: none;"></html></del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Damit Service-Integration funktioniert, müssen Organisationen vor allem die Beziehungen und Verträge mit Ihren Suppliern konsequent managen und deren Performance laufend überwachen. Hierbei spielt der <ins style="font-weight: bold; text-decoration: none;">[[SP11:_Managen_von_Lieferanten_und_Dienstleistern|</ins>Supplier-Management-Prozess<ins style="font-weight: bold; text-decoration: none;">]] </ins>eine besondere Bedeutung.</div></td></tr>
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Andrea
https://yasm.com/wiki/de/index.php?title=Service&diff=1205&oldid=prev
Andrea am 29. Dezember 2023 um 13:20 Uhr
2023-12-29T13:20:37Z
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</table>
Andrea
https://yasm.com/wiki/de/index.php?title=Service&diff=1112&oldid=prev
Andrea am 19. August 2022 um 15:05 Uhr
2022-08-19T15:05:00Z
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 19. August 2022, 17:05 Uhr</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><html><div class="noresize"><a href="https://yasm.com/wiki/en/index.php/Service"><img src="https://yasm.com/wiki/de/img/yasm-wiki/YaSM-Wiki-English.png" width="140" height="36" style="float:right;" alt="in English" title="This page in English" /></a></div><br style="clear:both;"/></html></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><html><div class="noresize"><a href="https://yasm.com/wiki/en/index.php/Service"><img src="https://yasm.com/wiki/de/img/yasm-wiki/YaSM-Wiki-English.png" width="140" height="36" style="float:right;" alt="in English" title="This page in English" /></a></div><br style="clear:both;"/></html></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>=<del style="font-weight: bold; text-decoration: none;">==Was ist ein Service?===</del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"><span id</ins>=<ins style="font-weight: bold; text-decoration: none;">"Was_ist_ein_Service.3F"></ins>Ein <ins style="font-weight: bold; text-decoration: none;">[[</ins>Service<ins style="font-weight: bold; text-decoration: none;">]] </ins>bzw. eine Dienstleistung wird von [[ISO 20000]], dem internationalen Standard für [[Service-Management]], definiert als <i>'eine Möglichkeit, einen Mehrwert für Kunden zu erbringen, indem das Erreichen der von den Kunden angestrebten Ergebnisse erleichtert oder gefördert wird'</i> [[#service-definition-ISO20000|[1]]].<ins style="font-weight: bold; text-decoration: none;"></span></ins></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">----</del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div> </div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Ein Service bzw. eine Dienstleistung wird von [[ISO 20000]], dem internationalen Standard für [[Service-Management]], definiert als <i>'eine Möglichkeit, einen Mehrwert für Kunden zu erbringen, indem das Erreichen der von den Kunden angestrebten Ergebnisse erleichtert oder gefördert wird'</i> [[#service-definition-ISO20000|[1]]].</div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Typische Beispiele für Services sind IT-Services - wie z. B. Anwendungen, die in der Cloud gehostet werden, Schulungen und Weiterbildungen oder medizinische Dienstleistungen.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Typische Beispiele für Services sind IT-Services - wie z. B. Anwendungen, die in der Cloud gehostet werden, Schulungen und Weiterbildungen oder medizinische Dienstleistungen.</div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="kundenorientierte Services" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="kundenorientierte Services" /></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="Service-Typ B2C" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="Service-Typ B2C" /></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><img style="margin:0px 0px 10px 20px; float:right;" src="https://yasm.com/wiki/de/img/service-management/was-ist-service/kundenorientierte-services.jpg" width="480" height="270" title="Kundenorientierte Services" alt="Service-Typ (1): Kundenorientierte Services werden für externe Kunden außerhalb der Organisation erbracht." /></a></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><img <ins style="font-weight: bold; text-decoration: none;">itemprop="contentUrl" </ins>style="margin:0px 0px 10px 20px; float:right;<ins style="font-weight: bold; text-decoration: none;">" srcset="https://yasm.com/wiki/de/img/service-management/was-ist-service/480px/kundenorientierte-services.jpg 480w, https://yasm.com/wiki/de/img/service-management/was-ist-service/kundenorientierte-services.jpg 1200w" sizes="100vw</ins>" src="https://yasm.com/wiki/de/img/service-management/was-ist-service/kundenorientierte-services.jpg" width="480" height="270" title="Kundenorientierte Services" alt="Service-Typ (1): Kundenorientierte Services werden für externe Kunden außerhalb der Organisation erbracht." /></a></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><div class="thumbcaption" style="margin:0px <del style="font-weight: bold; text-decoration: none;">0px 20px </del>20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Abb. 1: <a href="https://yasm.com/wiki/de/img/service-management/was-ist-service/kundenorientierte-services.jpg" title="Kundenorientierte Services">Kundenorientierte Services</a></b></span></div></div></div></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><div class="thumbcaption" style="margin:<ins style="font-weight: bold; text-decoration: none;">5px </ins>0px <ins style="font-weight: bold; text-decoration: none;">15px </ins>20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Abb. 1: <a href="https://yasm.com/wiki/de/img/service-management/was-ist-service/kundenorientierte-services.jpg" title="Kundenorientierte Services">Kundenorientierte Services</a></b></span></div></div></div></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p style="word-wrap:normal; margin:10px 0px 0px 0px;">Kundenorientierte Services werden für externe Kunden außerhalb der Organisation erbracht.</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p style="word-wrap:normal; margin:10px 0px 0px 0px;">Kundenorientierte Services werden für externe Kunden außerhalb der Organisation erbracht.</p></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>Typische Beispiele sind</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>Typische Beispiele sind</p></div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l79">Zeile 79:</td>
<td colspan="2" class="diff-lineno">Zeile 83:</td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="dateCreated" content="2021-02-18" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="dateCreated" content="2021-02-18" /></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="datePublished" content="2021-02-18" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="datePublished" content="2021-02-18" /></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="<del style="font-weight: bold; text-decoration: none;">representativeOfPage</del>" content="<del style="font-weight: bold; text-decoration: none;">true</del>"/></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"><span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject"></ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"> <meta itemprop="url" content="https://yasm.com/wiki/de/img/service-management/was-ist-service/480px/interne-services-und-shared-services.jpg" /></ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"> <meta itemprop="width" content="480" /></ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"> <meta itemprop="height" content="270" /></ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="<ins style="font-weight: bold; text-decoration: none;">dateCreated</ins>" content="<ins style="font-weight: bold; text-decoration: none;">2022-08-19</ins>" /<ins style="font-weight: bold; text-decoration: none;">></ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"><meta itemprop="datePublished" content="2022-08-19" /></ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></span</ins>> </div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="interne Services" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="interne Services" /></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="Shared Services" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="Shared Services" /></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><img style="margin:0px 0px 10px 20px; float:right;" src="https://yasm.com/wiki/de/img/service-management/was-ist-service/interne-services-und-shared-services.jpg" width="480" height="270" title="Interne Services und Shared Services" alt="Service-Typ (2): Interne Services werden oft im Rahmen eines Shared-Services-Modells bereitgestellt." /></a></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><img <ins style="font-weight: bold; text-decoration: none;">itemprop="contentUrl" </ins>style="margin:0px 0px 10px 20px; float:right;<ins style="font-weight: bold; text-decoration: none;">" srcset="https://yasm.com/wiki/de/img/service-management/was-ist-service/480px/interne-services-und-shared-services.jpg 480w, https://yasm.com/wiki/de/img/service-management/was-ist-service/interne-services-und-shared-services.jpg 1200w" sizes="100vw</ins>" src="https://yasm.com/wiki/de/img/service-management/was-ist-service/interne-services-und-shared-services.jpg" width="480" height="270" title="Interne Services und Shared Services" alt="Service-Typ (2): Interne Services werden oft im Rahmen eines Shared-Services-Modells bereitgestellt." /></a></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><div class="thumbcaption" style="margin:0px <del style="font-weight: bold; text-decoration: none;">0px 20px </del>20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Abb. 2: <a href="https://yasm.com/wiki/de/img/service-management/was-ist-service/interne-services-und-shared-services.jpg" title="Interne Services und Shared Services">Interne Services und Shared Services</a></b></span></div></div></div></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><div class="thumbcaption" style="margin:<ins style="font-weight: bold; text-decoration: none;">5px </ins>0px <ins style="font-weight: bold; text-decoration: none;">15px </ins>20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Abb. 2: <a href="https://yasm.com/wiki/de/img/service-management/was-ist-service/interne-services-und-shared-services.jpg" title="Interne Services und Shared Services">Interne Services und Shared Services</a></b></span></div></div></div></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p style="word-wrap:normal; margin:10px 0px 0px 0px;">Viele&nbsp;Organisationen wenden die Methoden des Service-Managements nicht nur auf ihre kundenorientierten Services, sondern auch auf interne Services an.</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p style="word-wrap:normal; margin:10px 0px 0px 0px;">Viele&nbsp;Organisationen wenden die Methoden des Service-Managements nicht nur auf ihre kundenorientierten Services, sondern auch auf interne Services an.</p></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l105">Zeile 105:</td>
<td colspan="2" class="diff-lineno">Zeile 115:</td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="dateCreated" content="2021-02-18" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="dateCreated" content="2021-02-18" /></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="datePublished" content="2021-02-18" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="datePublished" content="2021-02-18" /></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"><span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject"></ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"> <meta itemprop="url" content="https://yasm.com/wiki/de/img/service-management/was-ist-service/480px/externe-unterstuetzende-services.jpg" /></ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"> <meta itemprop="width" content="480" /></ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"> <meta itemprop="height" content="270" /></ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"><meta itemprop="dateCreated" content="2022-08-19" /></ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"><meta itemprop="datePublished" content="2022-08-19" /></ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></span> </ins></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="externe Services" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="externe Services" /></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="unterstützende Services" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="unterstützende Services" /></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><img style="margin:0px 0px 10px 20px; float:right;" src="https://yasm.com/wiki/de/img/service-management/was-ist-service/externe-unterstuetzende-services.jpg" width="480" height="270" title="Externe unterstützende Services" alt="Service-Typ (3): Service-Integratoren und externe unterstützende Services." /></a></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><img <ins style="font-weight: bold; text-decoration: none;">itemprop="contentUrl" </ins>style="margin:0px 0px 10px 20px; float:right;<ins style="font-weight: bold; text-decoration: none;">" srcset="https://yasm.com/wiki/de/img/service-management/was-ist-service/480px/externe-unterstuetzende-services.jpg 480w, https://yasm.com/wiki/de/img/service-management/was-ist-service/externe-unterstuetzende-services.jpg 1200w" sizes="100vw</ins>" src="https://yasm.com/wiki/de/img/service-management/was-ist-service/externe-unterstuetzende-services.jpg" width="480" height="270" title="Externe unterstützende Services" alt="Service-Typ (3): Service-Integratoren und externe unterstützende Services." /></a></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><div class="thumbcaption" style="margin:0px <del style="font-weight: bold; text-decoration: none;">0px 20px </del>20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Abb. 3: <a href="https://yasm.com/wiki/de/img/service-management/was-ist-service/externe-unterstuetzende-services.jpg" title="Service-Integratoren und externe unterstützende Services">Service-Integratoren und externe unterstützende Services</a></b></span></div></div></div></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><div class="thumbcaption" style="margin:<ins style="font-weight: bold; text-decoration: none;">5px </ins>0px <ins style="font-weight: bold; text-decoration: none;">15px </ins>20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Abb. 3: <a href="https://yasm.com/wiki/de/img/service-management/was-ist-service/externe-unterstuetzende-services.jpg" title="Service-Integratoren und externe unterstützende Services">Service-Integratoren und externe unterstützende Services</a></b></span></div></div></div></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p style="word-wrap:normal; margin:10px 0px 0px 0px;">Service&#8209;Provider erledigen in der Regel nicht alles selbst, sondern lagern einige Arbeiten zu externen Dienstleistern aus. Somit fungieren Service-Provider als "Service-Integratoren", die sich je nach Bedarf von externen Suppliern bereitgestellte unterstützende Services zukaufen. Auf diese Weise können sie sich flexibel an sich ändernde Bedingungen anpassen.</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p style="word-wrap:normal; margin:10px 0px 0px 0px;">Service&#8209;Provider erledigen in der Regel nicht alles selbst, sondern lagern einige Arbeiten zu externen Dienstleistern aus. Somit fungieren Service-Provider als "Service-Integratoren", die sich je nach Bedarf von externen Suppliern bereitgestellte unterstützende Services zukaufen. Auf diese Weise können sie sich flexibel an sich ändernde Bedingungen anpassen.</p></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
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<br />
===Was ist ein Service?===<br />
----<br />
<br />
Ein Service bzw. eine Dienstleistung wird von [[ISO 20000]], dem internationalen Standard für [[Service-Management]], definiert als <i>'eine Möglichkeit, einen Mehrwert für Kunden zu erbringen, indem das Erreichen der von den Kunden angestrebten Ergebnisse erleichtert oder gefördert wird'</i> [[#service-definition-ISO20000|[1]]].<br />
<br />
Typische Beispiele für Services sind IT-Services - wie z. B. Anwendungen, die in der Cloud gehostet werden, Schulungen und Weiterbildungen oder medizinische Dienstleistungen.<br />
<br />
Oft wird zwischen unterschiedlichen Arten von Services unterschieden:<br />
* [[#Kundenorientierte_Services|Kundenorientierte Services]], die für Kunden außerhalb der Organisation erbracht werden,<br />
* [[#Interne_Services_und_Shared_Services|interne Services]], die von einer Geschäftseinheit für eine oder mehrere andere Einheiten in derselben Organisation bereitgestellt werden,<br />
* und [[#Service-Integratoren_und_externe_unterst.C3.BCtzende_Services|externe unterstützende Dienstleistungen]], die der Organisation von Drittanbietern zur Verfügung gestellt werden.<br />
<p>&nbsp;</p><br />
<br />
__TOC__<br />
<br />
==Services und Produkte==<br />
<br />
<span id="md-webpage-description" itemprop="description">Produkte und Services sind verwandte Konzepte, und ein Blick auf die Unterschiede verdeutlicht, was die Besonderheiten eines Service sind:</span><br />
* <i>Produkte</i> sind materielle oder immaterielle Dinge, die zumeist in den Besitz des Kunden übergehen. Produkte können an einen anderen Ort gebracht, zurückgegeben oder ersetzt werden. Produkte können auf Vorrat produziert werden.<br />
* <i>Services</i> sind Leistungen, die für einen Kunden bei Bedarf erbracht werden. Services können in der Regel nicht auf Vorrat erstellt werden.<br />
<br />
Erfolgreiche Unternehmen gehen immer mehr dazu über, Produkte und Services zu kombinieren, um ihren Kunden auf diese Weise eine komplette "Lösung" anzubieten. Ein Hersteller von Aufzügen kann beispielsweise seine Produkte verkaufen und zusätzlich Services Anbieten, etwa die Montage vor Ort, regelmäßige Wartung und Hilfe in Notfällen.<br />
<br />
Mithilfe von Dienstleistung kann somit der Wert der Produkte für die Kunden erhöht werden. Darüber hinaus helfen Services den Unternehmen, mit ihren Kunden eine längerfristige Beziehung aufzubauen.<br />
<br />
==Kundenorientierte Services==<br />
<br />
<html><div style="float:right;"><div itemid="https://yasm.com/wiki/de/img/service-management/was-ist-service/kundenorientierte-services.jpg" itemscope itemtype="https://schema.org/ImageObject"><br />
<a href="https://yasm.com/wiki/de/img/service-management/was-ist-service/kundenorientierte-services.jpg" title="Kundenorientierte Services" itemprop="contentUrl"><br />
<meta itemprop="caption" content="Service-Typ (1): Kundenorientierte Services" /><br />
<meta itemprop="width" content="1200" /><br />
<meta itemprop="height" content="675" /><br />
<meta itemprop="dateCreated" content="2021-02-18" /><br />
<meta itemprop="datePublished" content="2021-02-18" /><br />
<meta itemprop="representativeOfPage" content="true"/><br />
<meta itemprop="keywords" content="kundenorientierte Services" /><br />
<meta itemprop="keywords" content="Service-Typ B2C" /><br />
<img style="margin:0px 0px 10px 20px; float:right;" src="https://yasm.com/wiki/de/img/service-management/was-ist-service/kundenorientierte-services.jpg" width="480" height="270" title="Kundenorientierte Services" alt="Service-Typ (1): Kundenorientierte Services werden für externe Kunden außerhalb der Organisation erbracht." /></a><br />
<div class="thumbcaption" style="margin:0px 0px 20px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Abb. 1: <a href="https://yasm.com/wiki/de/img/service-management/was-ist-service/kundenorientierte-services.jpg" title="Kundenorientierte Services">Kundenorientierte Services</a></b></span></div></div></div><br />
<p style="word-wrap:normal; margin:10px 0px 0px 0px;">Kundenorientierte Services werden für externe Kunden außerhalb der Organisation erbracht.</p><br />
<p>Typische Beispiele sind</p><br />
<ul><li>Transportdienstleistungen</li><br />
<li>medizinische Services</li><br />
<li>Finanzdienstleistungen</li><br />
<li>etc.</li></ul></html><br />
<br style="clear:both;"/><br />
<br />
==Interne Services und Shared Services==<br />
<br />
<html><div style="float:right;"><div itemid="https://yasm.com/wiki/de/img/service-management/was-ist-service/interne-services-und-shared-services.jpg" itemscope itemtype="https://schema.org/ImageObject"><br />
<a href="https://yasm.com/wiki/de/img/service-management/was-ist-service/interne-services-und-shared-services.jpg" title="Interne Services und Shared Services" itemprop="contentUrl"><br />
<meta itemprop="caption" content="Service-Typ (2): Interne Services und Shared Services" /><br />
<meta itemprop="width" content="1200" /><br />
<meta itemprop="height" content="675" /><br />
<meta itemprop="dateCreated" content="2021-02-18" /><br />
<meta itemprop="datePublished" content="2021-02-18" /><br />
<meta itemprop="representativeOfPage" content="true"/><br />
<meta itemprop="keywords" content="interne Services" /><br />
<meta itemprop="keywords" content="Shared Services" /><br />
<img style="margin:0px 0px 10px 20px; float:right;" src="https://yasm.com/wiki/de/img/service-management/was-ist-service/interne-services-und-shared-services.jpg" width="480" height="270" title="Interne Services und Shared Services" alt="Service-Typ (2): Interne Services werden oft im Rahmen eines Shared-Services-Modells bereitgestellt." /></a><br />
<div class="thumbcaption" style="margin:0px 0px 20px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Abb. 2: <a href="https://yasm.com/wiki/de/img/service-management/was-ist-service/interne-services-und-shared-services.jpg" title="Interne Services und Shared Services">Interne Services und Shared Services</a></b></span></div></div></div><br />
<p style="word-wrap:normal; margin:10px 0px 0px 0px;">Viele&nbsp;Organisationen wenden die Methoden des Service-Managements nicht nur auf ihre kundenorientierten Services, sondern auch auf interne Services an.</p><br />
<br />
<p>Interne Services werden von einem Unternehmens- oder Organisationsbereich für einen oder mehrere andere Bereiche in derselben Organisation bereitgestellt. Beispiele für interne Services sind</p><br />
<ul><li>HR- bzw. Personalmanagement-Dienstleistungen</li><br />
<li>IT-Services</li><br />
<li>Facility-Services</li><br />
<li>Einkaufs- bzw. Beschaffungs-Services</li><br />
<li>etc.</li></ul><br />
<br />
<p>Interne Services werden oft im Rahmen eines "Shared-Services"-Modells bereitgestellt. Shared Services erlauben Unternehmen, ähnliche Ressourcen zu bündeln und effizienter zu nutzen. Häufig werden mit Shared Services technische oder administrative Leistungen erbracht, die von allen Organisationseinheiten des Unternehmens benötigt werden. Insofern unterstützen diese internen Services die Kernfunktionen im Unternehmen.</html><br />
<br style="clear:both;"/><br />
<br />
==Service-Integratoren und externe unterstützende Services==<br />
<br />
<html><div style="float:right;"><div itemid="https://yasm.com/wiki/de/img/service-management/was-ist-service/externe-unterstuetzende-services.jpg" itemscope itemtype="https://schema.org/ImageObject"><br />
<a href="https://yasm.com/wiki/de/img/service-management/was-ist-service/externe-unterstuetzende-services.jpg" title="Externe unterstützende Services" itemprop="contentUrl"><br />
<meta itemprop="caption" content="Service-Typ (3): Service-Integratoren und externe unterstützende Services" /><br />
<meta itemprop="width" content="1200" /><br />
<meta itemprop="height" content="675" /><br />
<meta itemprop="dateCreated" content="2021-02-18" /><br />
<meta itemprop="datePublished" content="2021-02-18" /><br />
<meta itemprop="keywords" content="externe Services" /><br />
<meta itemprop="keywords" content="unterstützende Services" /><br />
<img style="margin:0px 0px 10px 20px; float:right;" src="https://yasm.com/wiki/de/img/service-management/was-ist-service/externe-unterstuetzende-services.jpg" width="480" height="270" title="Externe unterstützende Services" alt="Service-Typ (3): Service-Integratoren und externe unterstützende Services." /></a><br />
<div class="thumbcaption" style="margin:0px 0px 20px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Abb. 3: <a href="https://yasm.com/wiki/de/img/service-management/was-ist-service/externe-unterstuetzende-services.jpg" title="Service-Integratoren und externe unterstützende Services">Service-Integratoren und externe unterstützende Services</a></b></span></div></div></div><br />
<p style="word-wrap:normal; margin:10px 0px 0px 0px;">Service&#8209;Provider erledigen in der Regel nicht alles selbst, sondern lagern einige Arbeiten zu externen Dienstleistern aus. Somit fungieren Service-Provider als "Service-Integratoren", die sich je nach Bedarf von externen Suppliern bereitgestellte unterstützende Services zukaufen. Auf diese Weise können sie sich flexibel an sich ändernde Bedingungen anpassen.</p><br />
<br />
<p>Bei den Service-Integratoren geht es also darum, eine Reihe von externen Services, die von Drittanbietern bereitgestellt werden, so zu verknüpfen, dass auf der anderen Seite zuverlässige und attraktive Services für die Kunden herauskommen.</p><br />
<br />
<p>Damit Service-Integration funktioniert, müssen Organisationen vor allem die Beziehungen und Verträge mit Ihren Suppliern konsequent managen und deren Performance laufend überwachen. Hierbei spielt der Supplier-Management-Prozess eine besondere Bedeutung.</html><br />
<br style="clear:both;"/><br />
<br />
==Verwandte Themen==<br />
<br />
* [[Service-Management|Was ist Service-Management?]]<br />
* [[Service-Management-Prozesse|YaSM Service-Management-Prozesse]]<br />
<br />
== Anmerkungen und Referenzen ==<br />
<span id="service-definition-ISO20000">[1] [https://www.iso.org/standard/70636.html ISO/IEC 20000-1:2018]. Information technology - Service management - Part 1: Service management system requirements. International Organization for Standardization ISO, 2018, abgerufen am 12. Februar 2021 (Englisch).</span><br /><br />
<br />
<html>Von:&#160;&#160;Stefan Kempter&#160;<a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/de/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="Von: Stefan Kempter | Profil auf LinkedIn" alt="Autor: Stefan Kempter, IT Process Maps GbR" /></a>&#160;&#160;und&#160;&#160;Andrea Kempter&#160;<a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/de/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="Von: Andrea Kempter | Profil auf LinkedIn" alt="Koautor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.<br />
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Andrea