https://yasm.com/wiki/de/index.php?action=history&feed=atom&title=Service-Management-Projekt_-_Roadmap
Service-Management-Projekt - Roadmap - Versionsgeschichte
2026-04-04T08:55:44Z
Versionsgeschichte dieser Seite in YaSM Service-Management-Wiki
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https://yasm.com/wiki/de/index.php?title=Service-Management-Projekt_-_Roadmap&diff=1468&oldid=prev
Andrea am 31. März 2025 um 15:39 Uhr
2025-03-31T15:39:07Z
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 31. März 2025, 17:39 Uhr</td>
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Andrea
https://yasm.com/wiki/de/index.php?title=Service-Management-Projekt_-_Roadmap&diff=1402&oldid=prev
Andrea am 22. Oktober 2024 um 10:25 Uhr
2024-10-22T10:25:50Z
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<a href="https://yasm.com/wiki/de/index.php?title=Service-Management-Projekt_-_Roadmap&diff=1402&oldid=1243">Änderungen zeigen</a>
Andrea
https://yasm.com/wiki/de/index.php?title=Service-Management-Projekt_-_Roadmap&diff=1243&oldid=prev
Andrea am 29. Dezember 2023 um 14:47 Uhr
2023-12-29T14:47:39Z
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 29. Dezember 2023, 16:47 Uhr</td>
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<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><meta name="twitter:image:alt" content="Service-Management-Implementierung. - Projekt-Guide in 5 Schritten: 1. SMO (Service-Management-Office) einrichten, 2. Service-Portfolio erstellen, 3. Prozesse definieren und implementieren, 4. Services designen und implementieren, 5. Services erbringen und managen."></del></div></td><td colspan="2" class="diff-side-added"></td></tr>
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<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><img itemprop="thumbnailUrl" style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/de/img/yasm-projekt/Yasm-implementierung-thumb.jpg" width="400" height="300" title="Service-Management-Implementierung: Projekt-Leitfaden" alt="<del style="font-weight: bold; text-decoration: none;">Roadmap: Schritte zur </del>Service-Management-Implementierung. - Projekt-Guide in <del style="font-weight: bold; text-decoration: none;">fünf </del>Schritten." /></a></div><p></html></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><img itemprop="thumbnailUrl" style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/de/img/yasm-projekt/Yasm-implementierung-thumb.jpg" width="400" height="300" title="Service-Management-Implementierung: Projekt-Leitfaden" alt="Service-Management-Implementierung. - Projekt-Guide in <ins style="font-weight: bold; text-decoration: none;">5 </ins>Schritten<ins style="font-weight: bold; text-decoration: none;">: 1. SMO (Service-Management-Office) einrichten, 2. Service-Portfolio erstellen, 3. Prozesse definieren und implementieren, 4. Services designen und implementieren, 5. Services erbringen und managen</ins>." /></a></div><p></html></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><span style="word-wrap:normal;" id="md-webpage-description" itemprop="description">Auf&nbsp;dieser&nbsp;Seite stellen wir eine Roadmap für Organisationen vor, die ihr [[Service-Management]] verbessern möchten: Diese enthält die wesentlichen Schritte zur Planung und Umsetzung eines Projektes zur Service-Management-Implementierung.</span></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><span style="word-wrap:normal;" id="md-webpage-description" itemprop="description">Auf&nbsp;dieser&nbsp;Seite stellen wir eine Roadmap für Organisationen vor, die ihr [[Service-Management]] verbessern möchten: Diese enthält die wesentlichen Schritte zur Planung und Umsetzung eines Projektes zur Service-Management-Implementierung.</span></div></td></tr>
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Andrea
https://yasm.com/wiki/de/index.php?title=Service-Management-Projekt_-_Roadmap&diff=1113&oldid=prev
Andrea am 24. August 2022 um 14:19 Uhr
2022-08-24T14:19:28Z
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><ul style="list-style-image: URL('/wiki/de/img/yasm-wiki/icon-video-camera.png');padding-left: 15px;"></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><ul style="list-style-image: URL('/wiki/de/img/yasm-wiki/icon-video-camera.png');padding-left: 15px;"></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><li style="word-wrap:normal;">Video:&nbsp;&quot;<a href="https://yasm.com/de/videos/service-management-implementierung-projekt">Wie&nbsp;beginnen&nbsp;mit Service-Management?</a>&quot; (13:24 Min.)</li></ul></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><li style="word-wrap:normal;">Video:&nbsp;&quot;<a href="https://yasm.com/de/videos/service-management-implementierung-projekt">Wie&nbsp;beginnen&nbsp;mit Service-Management?</a>&quot; (13:24 Min.)</li></ul></div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="service management koordinieren" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="service management koordinieren" /></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><img style="margin:0px 0px 10px 20px; float:right;" src="https://yasm.com/wiki/de/img/service-management-projekt/480px/service-management-office-projekt-vorteile.jpg" width="400" height="400" title="Service-Management-Office: Beispiel" alt="Vorteile des Service-Management-Office (SMO) als zentrale Anlaufstelle für alle Service-Management-Projekte und -Aufgaben." /></a></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><img <ins style="font-weight: bold; text-decoration: none;">itemprop="thumbnailUrl" </ins>style="margin:0px 0px 10px 20px; float:right;" src="https://yasm.com/wiki/de/img/service-management-projekt/480px/service-management-office-projekt-vorteile.jpg" width="400" height="400" title="Service-Management-Office: Beispiel" alt="Vorteile des Service-Management-Office (SMO) als zentrale Anlaufstelle für alle Service-Management-Projekte und -Aufgaben." /></a></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><div class="thumbcaption" style="margin:0px 0px 20px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Abb. 1: Das Service-Management-Office (SMO)</b></span><br />Koordination aller Aktivitäten zum Service-Management<br />in der Organisation</span></div></div></div></html></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><div class="thumbcaption" style="margin:0px 0px 20px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Abb. 1: Das Service-Management-Office (SMO)</b></span><br />Koordination aller Aktivitäten zum Service-Management<br />in der Organisation</span></div></div></div></html></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><span style="word-wrap:normal;">Wenn&nbsp;Organisationen beginnen, sich mit Service-Management zu befassen, sollte zunächst bestimmt werden, wer sich um das Thema kümmert. In vielen Organisationen hat es sich dazu bewährt, ein Service-Management-Office (SMO) einzurichten, das als zentrale Anlaufstelle für alle Service-Management-Belange und -Projekte fungiert.</span></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><span style="word-wrap:normal;">Wenn&nbsp;Organisationen beginnen, sich mit Service-Management zu befassen, sollte zunächst bestimmt werden, wer sich um das Thema kümmert. In vielen Organisationen hat es sich dazu bewährt, ein Service-Management-Office (SMO) einzurichten, das als zentrale Anlaufstelle für alle Service-Management-Belange und -Projekte fungiert.</span></div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="Service-Management Flowchart" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="Service-Management Flowchart" /></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="Service-Management Flussdiagramm" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="Service-Management Flussdiagramm" /></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="YaSM Prozess-Abläufe" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="YaSM Prozess-Abläufe" /></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><img style="margin:0px 0px 10px 20px; float:right;" src="https://yasm.com/wiki/de/img/yasm-projekt/Yasm-flowchart-diagramm.jpg" width="400" height="400" title="YaSM Flowchart-Diagramm" alt="Das YaSM Flowchart-Diagramm (Fluss-Diagramm) beschreibt die einzelnen Aktivitäten in den Service-Management-Prozessen." /></a></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><img <ins style="font-weight: bold; text-decoration: none;">itemprop="thumbnailUrl" </ins>style="margin:0px 0px 10px 20px; float:right;" src="https://yasm.com/wiki/de/img/yasm-projekt<ins style="font-weight: bold; text-decoration: none;">/480px</ins>/Yasm-flowchart-diagramm.jpg" width="400" height="400" title="YaSM Flowchart-Diagramm" alt="Das YaSM Flowchart-Diagramm (Fluss-Diagramm) beschreibt die einzelnen Aktivitäten in den Service-Management-Prozessen." /></a></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><div class="thumbcaption" style="margin:0px 0px 20px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Abb. 4: Flowchart-Diagramm</b></span><br />Flussdiagramme beschreiben die Aktivitäten<br />in den Service-Management-Prozessen</span></div></div></div></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><div class="thumbcaption" style="margin:0px 0px 20px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Abb. 4: Flowchart-Diagramm</b></span><br />Flussdiagramme beschreiben die Aktivitäten<br />in den Service-Management-Prozessen</span></div></div></div></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p style="word-wrap:normal;">Prozesse&nbsp;werden&nbsp;oft in der Form von Flowchart-Diagrammen dokumentiert (<a href="https://yasm.com/wiki/de/img/yasm-projekt/Yasm-flowchart-diagramm.jpg" title="Abb. 4: YaSM Flowchart-Diagramm (Originalgröße)">Abb. 4</a>). Diese sollten eine klare Vorstellung von den erforderlichen Aktivitäten und deren Reihenfolge vermitteln, ohne zu sehr ins Detail zu gehen. In den Diagrammen wird auch spezifiziert, welche Rollen für die Ausführung der Aktivitäten verantwortlich sind.</html></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p style="word-wrap:normal;">Prozesse&nbsp;werden&nbsp;oft in der Form von Flowchart-Diagrammen dokumentiert (<a href="https://yasm.com/wiki/de/img/yasm-projekt/Yasm-flowchart-diagramm.jpg" title="Abb. 4: YaSM Flowchart-Diagramm (Originalgröße)">Abb. 4</a>). Diese sollten eine klare Vorstellung von den erforderlichen Aktivitäten und deren Reihenfolge vermitteln, ohne zu sehr ins Detail zu gehen. In den Diagrammen wird auch spezifiziert, welche Rollen für die Ausführung der Aktivitäten verantwortlich sind.</html></div></td></tr>
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Andrea
https://yasm.com/wiki/de/index.php?title=Service-Management-Projekt_-_Roadmap&diff=1074&oldid=prev
Andrea am 24. Juni 2022 um 12:17 Uhr
2022-06-24T12:17:11Z
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 24. Juni 2022, 14:17 Uhr</td>
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<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><html><a href="https://yasm.com/de/videos/service-management-implementierung-projekt" ><img src="https://yasm.com/de/content/videos/service-management-implementierung-projekt/service-management-implementierung-projekt-video.jpg" width="400" height="225" class="thumbimage" alt="Wie beginnen mit Service-Management? Eine Roadmap zur Service-Management-Implementierung in Schritten." title="Video starten: Wie beginnen mit Service Management?" style="display: block; float: right; margin-right: 10px; margin-bottom: 10px; margin-left: 30px" /></a></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><html><a href="https://yasm.com/de/videos/service-management-implementierung-projekt" ><img src="https://yasm.com/de/content/videos/service-management-implementierung-projekt<ins style="font-weight: bold; text-decoration: none;">/480px</ins>/service-management-implementierung-projekt-video.jpg" width="400" height="225" class="thumbimage" alt="Wie beginnen mit Service-Management? Eine Roadmap zur Service-Management-Implementierung in Schritten." title="Video starten: Wie beginnen mit Service Management?" style="display: block; float: right; margin-right: 10px; margin-bottom: 10px; margin-left: 30px" /></a></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><ul style="list-style-image: URL('/wiki/de/img/yasm-wiki/icon-video-camera.png');padding-left: 15px;"></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><ul style="list-style-image: URL('/wiki/de/img/yasm-wiki/icon-video-camera.png');padding-left: 15px;"></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><li style="word-wrap:normal;">Video:&nbsp;&quot;<a href="https://yasm.com/de/videos/service-management-implementierung-projekt">Wie&nbsp;beginnen&nbsp;mit Service-Management?</a>&quot; (13:24 Min.)</li></ul></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><li style="word-wrap:normal;">Video:&nbsp;&quot;<a href="https://yasm.com/de/videos/service-management-implementierung-projekt">Wie&nbsp;beginnen&nbsp;mit Service-Management?</a>&quot; (13:24 Min.)</li></ul></div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><img itemprop="thumbnailUrl" style="margin:0px 0px 10px 20px; float:right;" src="https://yasm.com/wiki/de/img/service-management-projekt/480px/service-portfolio.jpg" width="400" height="400" title="Service-Portfolio: Beispiel" alt="Service-Portfolio: Beispiel. Das Serviceportfolio enthält zusammenfassende Informationen über die vom Service-Provider angebotenen Services." /></a></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><img itemprop="thumbnailUrl" style="margin:0px 0px 10px 20px; float:right;" src="https://yasm.com/wiki/de/img/service-management-projekt/480px/service-portfolio.jpg" width="400" height="400" title="Service-Portfolio: Beispiel" alt="Service-Portfolio: Beispiel. Das Serviceportfolio enthält zusammenfassende Informationen über die vom Service-Provider angebotenen Services." /></a></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><div class="thumbcaption" style="margin:0px 0px 20px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Abb. 2: Das Service-Portfolio</b></span><br />Das zentrale Repository in der Organisation<br />mit Informationen zu allen Services</span></div></div></div></html></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><div class="thumbcaption" style="margin:0px 0px 20px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Abb. 2: Das Service-Portfolio</b></span><br />Das zentrale Repository in der Organisation<br />mit Informationen zu allen Services</span></div></div></div></html></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><span style="word-wrap:normal;">Leider&nbsp;haben&nbsp;viele Service-Provider noch nicht klar identifiziert, welche Services sie für ihre Kunden erbringen und welchen Mehrwert diese den Kunden bieten. Hier sind jedoch ein paar Hinweise für die Erstellung des initialen [[Serviceportfolio,_Service-Definitionen_und_Servicekataloge#Das_Serviceportfolio|Serviceportfolios]]:</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><span style="word-wrap:normal;">Leider&nbsp;haben&nbsp;viele Service-Provider noch nicht klar identifiziert, welche Services sie für ihre Kunden erbringen und welchen Mehrwert diese den Kunden bieten. Hier sind jedoch ein paar Hinweise für die Erstellung des initialen [[Serviceportfolio,_Service-Definitionen_und_Servicekataloge#Das_Serviceportfolio|Serviceportfolios]]:<ins style="font-weight: bold; text-decoration: none;"></span></ins></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Analysieren Sie Ihre Interaktionen mit den Kunden. Viele dieser Aktivitäten geben Hinweise darauf, welche aktiv gemanagten Services Sie Ihren Kunden anbieten sollten. </div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Analysieren Sie Ihre Interaktionen mit den Kunden. Viele dieser Aktivitäten geben Hinweise darauf, welche aktiv gemanagten Services Sie Ihren Kunden anbieten sollten. </div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Erstellen Sie [[#Customer Journey Maps|Customer Journey Maps]], um herauszufinden, mit welchen Services Sie Ihren Kunden die bestmögliche Erfahrung bieten können.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Erstellen Sie [[#Customer Journey Maps|Customer Journey Maps]], um herauszufinden, mit welchen Services Sie Ihren Kunden die bestmögliche Erfahrung bieten können.</div></td></tr>
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<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"><meta itemprop="dateCreated" content="2022-06-24" /></ins></div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div></span></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div></span></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="customer journey map" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="customer journey map" /></div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><img itemprop="thumbnailUrl" style="margin:0px 0px 10px 20px; float:right;" src="https://yasm.com/wiki/de/img/service-management-projekt/480px/service-qualitaetsbericht.jpg" width="400" height="300" title="Service-Qualitätsbericht: Beispiel" alt="Service-Qualitätsbericht (Beispiel): Der Bericht zeigt, ob die tatsächlich erreichten Service-Levels mit den vereinbarten Zielwerten übereinstimmen." /></a></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><img itemprop="thumbnailUrl" style="margin:0px 0px 10px 20px; float:right;" src="https://yasm.com/wiki/de/img/service-management-projekt/480px/service-qualitaetsbericht.jpg" width="400" height="300" title="Service-Qualitätsbericht: Beispiel" alt="Service-Qualitätsbericht (Beispiel): Der Bericht zeigt, ob die tatsächlich erreichten Service-Levels mit den vereinbarten Zielwerten übereinstimmen." /></a></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><div class="thumbcaption" style="margin:0px 0px 20px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Abb. 8: Service-Qualitätsbericht</b></span><br />Beispiel HR-Service: Personalbeschaffung</span></div></div></div></html></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><div class="thumbcaption" style="margin:0px 0px 20px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Abb. 8: Service-Qualitätsbericht</b></span><br />Beispiel HR-Service: Personalbeschaffung</span></div></div></div></html></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><span style="word-wrap:normal;">Wenn&nbsp;die&nbsp;Services in Betrieb und zur Verwendung durch die Kunden bereit sind, müssen Sie sicherstellen, dass diese neuen oder geänderten Services wie zugesagt funktionieren und alle vereinbarten Zielwerte einhalten. Dazu dienen verschiedene betriebliche Aktivitäten wie z.&#8239;B.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><span style="word-wrap:normal;">Wenn&nbsp;die&nbsp;Services in Betrieb und zur Verwendung durch die Kunden bereit sind, müssen Sie sicherstellen, dass diese neuen oder geänderten Services wie zugesagt funktionieren und alle vereinbarten Zielwerte einhalten. Dazu dienen verschiedene betriebliche Aktivitäten wie z.&#8239;B.<ins style="font-weight: bold; text-decoration: none;"></span></ins></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* das Überwachen bzw. Monitoring der Services,</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* das Überwachen bzw. Monitoring der Services,</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* das Lösen von Service-Incidents und Service-Requests,</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* das Lösen von Service-Incidents und Service-Requests,</div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> <meta itemprop="alternativeHeadline" content="Service-Management-Implementierung" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> <meta itemprop="alternativeHeadline" content="Service-Management-Implementierung" /></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> <link itemprop="url" href="https://yasm.com/wiki/de/index.php/Service-Management-Projekt_-_Roadmap" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> <link itemprop="url" href="https://yasm.com/wiki/de/index.php/Service-Management-Projekt_-_Roadmap" /></div></td></tr>
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Andrea
https://yasm.com/wiki/de/index.php?title=Service-Management-Projekt_-_Roadmap&diff=1035&oldid=prev
Andrea am 7. Oktober 2021 um 10:29 Uhr
2021-10-07T10:29:56Z
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 7. Oktober 2021, 12:29 Uhr</td>
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Andrea
https://yasm.com/wiki/de/index.php?title=Service-Management-Projekt_-_Roadmap&diff=969&oldid=prev
Andrea am 7. März 2021 um 16:02 Uhr
2021-03-07T16:02:50Z
<p></p>
<a href="https://yasm.com/wiki/de/index.php?title=Service-Management-Projekt_-_Roadmap&diff=969&oldid=965">Änderungen zeigen</a>
Andrea
https://yasm.com/wiki/de/index.php?title=Service-Management-Projekt_-_Roadmap&diff=965&oldid=prev
Andrea: Andrea verschob die Seite YaSM-Implementierung mit einem YaSM-Prozessmodell nach Service-Management-Projekt - Roadmap
2021-03-07T15:49:07Z
<p>Andrea verschob die Seite <a href="/wiki/de/index.php/YaSM-Implementierung_mit_einem_YaSM-Prozessmodell" class="mw-redirect" title="YaSM-Implementierung mit einem YaSM-Prozessmodell">YaSM-Implementierung mit einem YaSM-Prozessmodell</a> nach <a href="/wiki/de/index.php/Service-Management-Projekt_-_Roadmap" title="Service-Management-Projekt - Roadmap">Service-Management-Projekt - Roadmap</a></p>
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Andrea
https://yasm.com/wiki/de/index.php?title=Service-Management-Projekt_-_Roadmap&diff=907&oldid=prev
Andrea am 24. April 2020 um 09:48 Uhr
2020-04-24T09:48:53Z
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 24. April 2020, 11:48 Uhr</td>
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<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><meta property="og:image:height" content="<del style="font-weight: bold; text-decoration: none;">338</del>" /></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><meta property="og:image:height" content="<ins style="font-weight: bold; text-decoration: none;">360</ins>" /></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><link href="https://plus.google.com/100916307096177053362/posts" rel="publisher" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><link href="https://plus.google.com/100916307096177053362/posts" rel="publisher" /></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div></itpmch></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div></itpmch></div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l35">Zeile 35:</td>
<td colspan="2" class="diff-lineno">Zeile 35:</td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==<span id="service-management-phasen">Schrittweise YaSM-Einführung</span>==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==<span id="service-management-phasen">Schrittweise YaSM-Einführung</span>==</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Anstatt alle nach YaSM empfohlenen Prozesse gleichzeitig einzuführen, beginnen die meisten Organisationen zunächst einmal mit der Implementierung eines Teils der Prozesse.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Anstatt alle nach YaSM empfohlenen <ins style="font-weight: bold; text-decoration: none;">[[Service-Management-</ins>Prozesse<ins style="font-weight: bold; text-decoration: none;">]] </ins>gleichzeitig einzuführen, beginnen die meisten Organisationen zunächst einmal mit der Implementierung eines Teils der Prozesse.</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Diese Vorgehensweise ist ausdrücklich möglich, da es sich bei YaSM nicht um einen Standard, sondern um eine Sammlung von Empfehlungen handelt. Anwender des YaSM-<del style="font-weight: bold; text-decoration: none;">Frameworks </del>steht es frei, die Empfehlungen an ihre Bedürfnisse anzupassen und nur diejenigen Teile zu implementieren, die den größten Nutzen erbringen.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Diese Vorgehensweise ist ausdrücklich möglich, da es sich bei YaSM nicht um einen Standard, sondern um eine Sammlung von Empfehlungen handelt. Anwender des YaSM <ins style="font-weight: bold; text-decoration: none;">Service</ins>-<ins style="font-weight: bold; text-decoration: none;">Management-Modells </ins>steht es frei, die Empfehlungen an ihre Bedürfnisse anzupassen und nur diejenigen Teile zu implementieren, die den größten Nutzen erbringen.</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>&nbsp;</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>&nbsp;</p></div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l67">Zeile 67:</td>
<td colspan="2" class="diff-lineno">Zeile 67:</td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==<span id="iso-20000-zertifizierung">Zertifizierung gemäß ISO 20000</span>==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==<span id="iso-20000-zertifizierung">Zertifizierung gemäß ISO 20000</span>==</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Unser Implementierungs-Leitfaden hilft Ihnen auch weiter, wenn Sie eine Zertifizierung gemäß ISO/IEC 20000:<del style="font-weight: bold; text-decoration: none;">2011 </del>(hier abkürzend als ISO 20000 bezeichnet) anstreben:</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Unser Implementierungs-Leitfaden hilft Ihnen auch weiter, wenn Sie eine Zertifizierung gemäß ISO/IEC 20000:<ins style="font-weight: bold; text-decoration: none;">2018 </ins>(hier abkürzend als ISO 20000 bezeichnet) anstreben:</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[YaSM und ISO 20000|YaSM ist auf ISO 20000 abgestimmt]] und enthält einen entsprechenden Satz von Prozessen, Richtlinien und Dokument-Templates, die für jede Anforderung aus der ISO 20000 eine Lösung bieten. Das Einführen von YaSM-Prozessen ist somit ein geradliniger Weg, um ein ISO-20000-Zertifikat zu erlangen.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[YaSM und ISO 20000|YaSM ist auf ISO 20000 abgestimmt]] und enthält einen entsprechenden Satz von Prozessen, Richtlinien und Dokument-Templates, die für jede Anforderung aus der ISO 20000 eine Lösung bieten. Das Einführen von YaSM-Prozessen ist somit ein geradliniger Weg, um ein ISO-20000-Zertifikat zu erlangen.</div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l127">Zeile 127:</td>
<td colspan="2" class="diff-lineno">Zeile 127:</td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><html><div itemscope itemtype="https://schema.org/ImageObject"></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><html><div itemscope itemtype="https://schema.org/ImageObject"></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><a href="https://yasm.com/wiki/de/index.php/YaSM-Projektleitfaden_in_5_Schritten" title="Projekt-Leitfaden: Service-Management-Implementierung auf der Basis eines Referenz-Prozessmodells."></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><a href="https://yasm.com/wiki/de/index.php/YaSM-Projektleitfaden_in_5_Schritten" title="Projekt-Leitfaden: Service-Management-Implementierung auf der Basis eines Referenz-Prozessmodells."></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><img itemprop="<del style="font-weight: bold; text-decoration: none;">contentUrl</del>" style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/de/img/yasm-projekt/Yasm-implementierung-thumb.jpg" width="<del style="font-weight: bold; text-decoration: none;">399</del>" height="<del style="font-weight: bold; text-decoration: none;">338</del>" title="5-Schritte Projekt-Manual: Service-Management-Implementierung auf der Basis eines Prozessmodells" alt="5 Schritte zur YaSM Service-Management-Implementierung. - Projekt-Guide." /></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><img itemprop="<ins style="font-weight: bold; text-decoration: none;">thumbnailUrl</ins>" style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/de/img/yasm-projekt/Yasm-implementierung-thumb.jpg" width="<ins style="font-weight: bold; text-decoration: none;">480</ins>" height="<ins style="font-weight: bold; text-decoration: none;">360</ins>" title="5-Schritte Projekt-Manual: Service-Management-Implementierung auf der Basis eines Prozessmodells" alt="5 Schritte zur YaSM Service-Management-Implementierung. - Projekt-Guide." /></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="caption" content="Projektleitfaden in 5 Schritten: Service-Management implementieren auf der Basis eines Prozessmodells." /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="caption" content="Projektleitfaden in 5 Schritten: Service-Management implementieren auf der Basis eines Prozessmodells." /></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="width" content="<del style="font-weight: bold; text-decoration: none;">399</del>" /></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="width" content="<ins style="font-weight: bold; text-decoration: none;">480</ins>" /></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="height" content="<del style="font-weight: bold; text-decoration: none;">338</del>" /></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="height" content="<ins style="font-weight: bold; text-decoration: none;">360" /></ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"><meta itemprop="dateCreated" content="2014-06-08" /></ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"><meta itemprop="datePublished" content="2014-06-15" /></ins></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"><meta itemprop="dateModified" content="2020-04-24" /></ins></div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="Service Management Implementierung mit einem Prozessmodell" /></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="Service Management Implementierung mit einem Prozessmodell" /></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="YaSM Implementierung" /></a></div></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><meta itemprop="keywords" content="YaSM Implementierung" /></a></div></div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l158">Zeile 158:</td>
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<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><a itemprop="item" href="https://yasm.com/wiki/de/index.php/YaSM-Implementierung_mit_einem_YaSM-Prozessmodell#<del style="font-weight: bold; text-decoration: none;">yasm-prozess-modell</del>"> <span itemprop="name"><del style="font-weight: bold; text-decoration: none;">YaSM-Prozessmodell</del></span></a></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><a itemprop="item" href="https://yasm.com/wiki/de/index.php/YaSM-Implementierung_mit_einem_YaSM-Prozessmodell#<ins style="font-weight: bold; text-decoration: none;">Zuerst_die_Prozesse</ins>"> <span itemprop="name"><ins style="font-weight: bold; text-decoration: none;">Zuerst die Prozesse</ins></span></a></div></td></tr>
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</table>
Andrea
https://yasm.com/wiki/de/index.php?title=Service-Management-Projekt_-_Roadmap&diff=805&oldid=prev
Andrea am 28. März 2019 um 14:17 Uhr
2019-03-28T14:17:57Z
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td>
<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 28. März 2019, 16:17 Uhr</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l146">Zeile 146:</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>&#8594; Weiter zum Projektleitfaden: "<a href="https://yasm.com/wiki/de/index.php/YaSM-Projektleitfaden_in_5_Schritten" title="Projekt-Leitfaden: Service-Management-Implementierung auf der Basis eines Prozessmodells.">Service-Management implementieren in 5 Schritten</a>".</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>&#8594; Weiter zum Projektleitfaden: "<a href="https://yasm.com/wiki/de/index.php/YaSM-Projektleitfaden_in_5_Schritten" title="Projekt-Leitfaden: Service-Management-Implementierung auf der Basis eines Prozessmodells.">Service-Management implementieren in 5 Schritten</a>".</div></td></tr>
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<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><p>&nbsp;</p></del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2" class="diff-side-added"></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">==Themenverwandte Artikel==</del></div></td><td colspan="2" class="diff-side-added"></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>&nbsp;</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>&nbsp;</p></div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>&nbsp;</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>&nbsp;</p></div></td></tr>
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Andrea