https://yasm.com/wiki/de/index.php?action=history&feed=atom&title=Service-Management-Prozesse Service-Management-Prozesse - Versionsgeschichte 2026-05-07T07:46:23Z Versionsgeschichte dieser Seite in YaSM Service-Management-Wiki MediaWiki 1.45.1 https://yasm.com/wiki/de/index.php?title=Service-Management-Prozesse&diff=1427&oldid=prev Andrea am 14. Februar 2025 um 11:00 Uhr 2025-02-14T11:00:51Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 14. 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border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;p&gt;&amp;nbsp;&lt;/p&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;span id=&quot;md-webpage-description&quot; itemprop=&quot;description&quot;&gt;&lt;b&gt;&lt;span style=&quot;color:#465674;&quot;&gt;Service-Management-Prozesse&lt;/span&gt;&lt;/b&gt; haben das Ziel, die Ressourcen des Service-Providers effektiv und zum größtmöglichen Kundennutzen einzusetzen. Bei der Bereitstellung der Services sind die Vereinbarungen hinsichtlich Qualität, Kosten und Risiken einzuhalten.&lt;/span&gt;&lt;p&gt;&lt;/html&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;span id=&quot;md-webpage-description&quot; itemprop=&quot;description&quot;&gt;&lt;b&gt;&lt;span style=&quot;color:#465674;&quot;&gt;Service-Management-Prozesse&lt;/span&gt;&lt;/b&gt; haben das Ziel, die Ressourcen des Service-Providers effektiv und zum größtmöglichen Kundennutzen einzusetzen. Bei der Bereitstellung der Services sind die Vereinbarungen hinsichtlich Qualität, Kosten und Risiken einzuhalten.&lt;/span&gt;&lt;p&gt;&lt;/html&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l284">Zeile 284:</td> <td colspan="2" class="diff-lineno">Zeile 284:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style=&quot;margin-top: 0; word-wrap:normal;&quot;&gt;Basiert&amp;nbsp;auf:&amp;nbsp;Referenz&amp;shy;prozesse für Enterprise-Service-Management (ESM / BSM), IT-Service-Management (ITSM) und ISO 20000 aus der &lt;a href=&quot;https://yasm.com/de/produkte/yasm-prozesslandkarte&quot; title=&quot;YaSM-Prozesslandkarte&quot;&gt;YaSM-Prozesslandkarte&lt;/a&gt;.&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style=&quot;margin-top: 0; word-wrap:normal;&quot;&gt;Basiert&amp;nbsp;auf:&amp;nbsp;Referenz&amp;shy;prozesse für Enterprise-Service-Management (ESM / BSM), IT-Service-Management (ITSM) und ISO 20000 aus der &lt;a href=&quot;https://yasm.com/de/produkte/yasm-prozesslandkarte&quot; title=&quot;YaSM-Prozesslandkarte&quot;&gt;YaSM-Prozesslandkarte&lt;/a&gt;.&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;Von:&amp;#160;&amp;#160;Stefan Kempter&amp;#160;&lt;a href="https://www.linkedin.com/in/stefankempter"&gt;&lt;img style="margin:0px 0px 0px 0px;" src="/wiki/de/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="Von: Stefan Kempter | Profil auf LinkedIn" alt="Autor: Stefan Kempter, IT Process Maps GbR" /&gt;&lt;/a&gt;&amp;#160;&amp;#160;und&amp;#160;&amp;#160;Andrea Kempter&amp;#160;&lt;a href="https://www.linkedin.com/in/andreakempter"&gt;&lt;img style="margin:0px 0px 0px 0px;" src="/wiki/de/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="Von: Andrea Kempter | Profil auf LinkedIn" alt="Koautor: Andrea Kempter, IT Process Maps GbR" /&gt;&lt;/a&gt;, IT Process Maps.&lt;br /&gt;&lt;br/&gt;Trademarks: ITIL&amp;reg; is a registered trademark of <del style="font-weight: bold; text-decoration: none;">AXELOS Limited</del>.&lt;/p&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;Von:&amp;#160;&amp;#160;Stefan Kempter&amp;#160;&lt;a href="https://www.linkedin.com/in/stefankempter"&gt;&lt;img style="margin:0px 0px 0px 0px;" src="/wiki/de/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="Von: Stefan Kempter | Profil auf LinkedIn" alt="Autor: Stefan Kempter, IT Process Maps GbR" /&gt;&lt;/a&gt;&amp;#160;&amp;#160;und&amp;#160;&amp;#160;Andrea Kempter&amp;#160;&lt;a href="https://www.linkedin.com/in/andreakempter"&gt;&lt;img style="margin:0px 0px 0px 0px;" src="/wiki/de/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="Von: Andrea Kempter | Profil auf LinkedIn" alt="Koautor: Andrea Kempter, IT Process Maps GbR" /&gt;&lt;/a&gt;, IT Process Maps.&lt;br /&gt;&lt;br/&gt;Trademarks: ITIL&amp;reg; is a registered trademark of <ins style="font-weight: bold; text-decoration: none;">PeopleCert group</ins>.&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style=&quot;clear:both;&quot;&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style=&quot;clear:both;&quot;&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> </table> Andrea https://yasm.com/wiki/de/index.php?title=Service-Management-Prozesse&diff=1396&oldid=prev Andrea am 17. Oktober 2024 um 09:01 Uhr 2024-10-17T09:01:13Z <p></p> <a href="https://yasm.com/wiki/de/index.php?title=Service-Management-Prozesse&amp;diff=1396&amp;oldid=1206">Änderungen zeigen</a> Andrea https://yasm.com/wiki/de/index.php?title=Service-Management-Prozesse&diff=1206&oldid=prev Andrea am 29. Dezember 2023 um 13:21 Uhr 2023-12-29T13:21:44Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 29. Dezember 2023, 15:21 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l6">Zeile 6:</td> <td colspan="2" class="diff-lineno">Zeile 6:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:description&quot; content=&quot;Service-Management-Prozesse haben das Ziel, die Ressourcen des Service-Providers effektiv und zum größtmöglichen Kundennutzen einzusetzen. Bei der Bereitstellung der Services sind die Vereinbarungen hinsichtlich Qualität, Kosten und Risiken einzuhalten.&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:description&quot; content=&quot;Service-Management-Prozesse haben das Ziel, die Ressourcen des Service-Providers effektiv und zum größtmöglichen Kundennutzen einzusetzen. Bei der Bereitstellung der Services sind die Vereinbarungen hinsichtlich Qualität, Kosten und Risiken einzuhalten.&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:site_name&quot; content=&quot;YaSM Service Management&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:site_name&quot; content=&quot;YaSM Service Management&quot;&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; 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color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:height&quot; content=&quot;1200&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:height&quot; content=&quot;1200&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:card" content="summary_large_image"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:site" content="@YaSM_DACH"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:creator" content="@YaSM_DACH"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:title" content="Service-Management-Prozesse"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:description" content="Service-Management-Prozesse haben das Ziel, die Ressourcen des Service-Providers effektiv und zum größtmöglichen Kundennutzen einzusetzen. Bei der Bereitstellung der Services sind die Vereinbarungen hinsichtlich Qualität, Kosten und Risiken einzuhalten."&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:image" content="https://yasm.com/wiki/de/img/yasm-struktur/service-management-prozesse-yasm.jpg"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:image:alt" content="YaSM-Prozesse: Prozesse für Enterprise-Service-Management (ESM), IT-Service-Management (ITSM) und ISO 20000. Die Service-Management-Prozesse im YaSM-Prozessmodell sind in Service-Lifecycle-Prozesse und unterstützende Prozesse eingeteilt."&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;link href=&quot;https://plus.google.com/100916307096177053362/posts&quot; rel=&quot;publisher&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;link href=&quot;https://plus.google.com/100916307096177053362/posts&quot; rel=&quot;publisher&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;pinterest-rich-pin&quot; content=&quot;false&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;pinterest-rich-pin&quot; content=&quot;false&quot; /&gt;</div></td></tr> </table> Andrea https://yasm.com/wiki/de/index.php?title=Service-Management-Prozesse&diff=1190&oldid=prev Stefan: Prozessname geändert zu: SP8: Gewährleisten von Kontinuität, Prozessdefinitionen von SP1 und SP8 aktualisiert. 2023-11-11T16:02:39Z <p>Prozessname geändert zu: SP8: Gewährleisten von Kontinuität, Prozessdefinitionen von SP1 und SP8 aktualisiert.</p> <a href="https://yasm.com/wiki/de/index.php?title=Service-Management-Prozesse&amp;diff=1190&amp;oldid=1072">Änderungen zeigen</a> Stefan https://yasm.com/wiki/de/index.php?title=Service-Management-Prozesse&diff=1072&oldid=prev Andrea am 22. Juni 2022 um 14:34 Uhr 2022-06-22T14:34:17Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 22. Juni 2022, 16:34 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l1">Zeile 1:</td> <td colspan="2" class="diff-lineno">Zeile 1:</td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;itpmch&gt;&lt;title&gt;Service-Management-Prozesse | YaSM <del style="font-weight: bold; text-decoration: none;">Service-Management</del>-Wiki&lt;/title&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;itpmch&gt;&lt;title&gt;Service-Management-Prozesse | YaSM-Wiki&lt;/title&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;keywords&quot; content=&quot;service management prozesse, yasm prozesse, service prozesse, enterprise service management prozesse, ITSM prozesse, it service management prozesse, esm prozesse, Definition der Service-Management-Prozesse&quot; /&gt;  </div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;keywords&quot; content=&quot;service management prozesse, yasm prozesse, service prozesse, enterprise service management prozesse, ITSM prozesse, it service management prozesse, esm prozesse, Definition der Service-Management-Prozesse&quot; /&gt;  </div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;description&quot; content=&quot;Service-Management-Prozesse haben das Ziel, die Ressourcen des Service-Providers effektiv und zum größtmöglichen Kundennutzen einzusetzen. Bei der Bereitstellung der Services sind die Vereinbarungen hinsichtlich Qualität, Kosten und Risiken einzuhalten.&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;description&quot; content=&quot;Service-Management-Prozesse haben das Ziel, die Ressourcen des Service-Providers effektiv und zum größtmöglichen Kundennutzen einzusetzen. Bei der Bereitstellung der Services sind die Vereinbarungen hinsichtlich Qualität, Kosten und Risiken einzuhalten.&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l5">Zeile 5:</td> <td colspan="2" class="diff-lineno">Zeile 5:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:title&quot; content=&quot;Service-Management-Prozesse | YaSM Service-Management-Wiki&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:title&quot; content=&quot;Service-Management-Prozesse | YaSM Service-Management-Wiki&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:description&quot; content=&quot;Service-Management-Prozesse haben das Ziel, die Ressourcen des Service-Providers effektiv und zum größtmöglichen Kundennutzen einzusetzen. Bei der Bereitstellung der Services sind die Vereinbarungen hinsichtlich Qualität, Kosten und Risiken einzuhalten.&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:description&quot; content=&quot;Service-Management-Prozesse haben das Ziel, die Ressourcen des Service-Providers effektiv und zum größtmöglichen Kundennutzen einzusetzen. Bei der Bereitstellung der Services sind die Vereinbarungen hinsichtlich Qualität, Kosten und Risiken einzuhalten.&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property="og:site_name" content="YaSM"&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property="og:site_name" content="YaSM <ins style="font-weight: bold; text-decoration: none;">Service Management</ins>"&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; 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border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;article:publisher&quot; content=&quot;https://www.facebook.com/yasmcom&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l271">Zeile 271:</td> <td colspan="2" class="diff-lineno">Zeile 271:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;width&quot; content=&quot;1200&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;width&quot; content=&quot;1200&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;height&quot; content=&quot;600&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;height&quot; content=&quot;600&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject"&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="url" content="https://yasm.com/wiki/de/img/yasm-struktur/480px/service-management-prozesse-yasm.jpg" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="width" content="480" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="height" content="240" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="dateModified" content="2022-06-22" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="datePublished" content="2022-06-22" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;/span&gt; </ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;keywords&quot; content=&quot;Service Management Prozesse&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;keywords&quot; content=&quot;Service Management Prozesse&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;keywords&quot; content=&quot;YaSM Prozesse&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;keywords&quot; content=&quot;YaSM Prozesse&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l277">Zeile 277:</td> <td colspan="2" class="diff-lineno">Zeile 284:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;keywords&quot; content=&quot;ITSM Prozesse&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;keywords&quot; content=&quot;ITSM Prozesse&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;keywords&quot; content=&quot;ESM Prozesse&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;keywords&quot; content=&quot;ESM Prozesse&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;img itemprop="thumbnailUrl" style="display: block; float: left; margin-left: 10px; margin-right: 20px" src="https://yasm.com/wiki/de/img/yasm-struktur/service-management-prozesse-yasm.jpg" width="320" height="160" title="Service-Management-Prozesse" alt="YaSM Service-Management-Referenzprozesse für Vorhaben in den Bereichen Enterprise-Service-Management (ESM) / Business-Service-Management (BSM), IT-Service-Management (ITSM) sowie zur Umsetzung von ISO 20000 Zertifizierungen." /&gt;&lt;/a&gt;&lt;/div&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;img itemprop="thumbnailUrl" style="display: block; float: left; margin-left: 10px; margin-right: 20px" src="https://yasm.com/wiki/de/img/yasm-struktur<ins style="font-weight: bold; text-decoration: none;">/480px</ins>/service-management-prozesse-yasm.jpg" width="320" height="160" title="Service-Management-Prozesse" alt="YaSM Service-Management-Referenzprozesse für Vorhaben in den Bereichen Enterprise-Service-Management (ESM) / Business-Service-Management (BSM), IT-Service-Management (ITSM) sowie zur Umsetzung von ISO 20000 Zertifizierungen." /&gt;&lt;/a&gt;&lt;/div&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style=&quot;margin-top: 0; word-wrap:normal;&quot;&gt;Basiert&amp;nbsp;auf: Referenzprozesse für Enterprise-Service-Management (ESM / BSM), IT-Service-Management (ITSM) und ISO 20000 aus der &lt;a href=&quot;https://yasm.com/de/produkte/yasm-prozesslandkarte&quot; title=&quot;YaSM-Prozesslandkarte&quot;&gt;YaSM-Prozesslandkarte&lt;/a&gt;.&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style=&quot;margin-top: 0; word-wrap:normal;&quot;&gt;Basiert&amp;nbsp;auf: Referenzprozesse für Enterprise-Service-Management (ESM / BSM), IT-Service-Management (ITSM) und ISO 20000 aus der &lt;a href=&quot;https://yasm.com/de/produkte/yasm-prozesslandkarte&quot; title=&quot;YaSM-Prozesslandkarte&quot;&gt;YaSM-Prozesslandkarte&lt;/a&gt;.&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; 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content=&quot;Enterprise Service Management Prozesse&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;url&quot; href=&quot;https://yasm.com/wiki/de/index.php/Service-Management-Prozesse&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;url&quot; href=&quot;https://yasm.com/wiki/de/index.php/Service-Management-Prozesse&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="dateCreated" content="2014-06-06" /&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="datePublished" content="2014-08-03" /&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="dateModified" content="2021-10-02" /&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;primaryImageOfPage&quot; href=&quot;https://yasm.com/wiki/de/img/yasm-struktur/Yasm-prozesse.jpg&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;primaryImageOfPage&quot; href=&quot;https://yasm.com/wiki/de/img/yasm-struktur/Yasm-prozesse.jpg&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;!-- define schema.org/CreativeWork --&gt;&lt;span itemid=&quot;https://yasm.com/wiki/de/index.php/Service-Management-Prozesse#service-management-prozesse&quot; 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text-decoration: none;">left</del>;" alt="in English" title="This page in English" /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br style="clear:both;"/&gt;</div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;span id=&quot;md-webpage-description&quot; itemprop=&quot;description&quot;&gt;&lt;i&gt;Service-Management-Prozesse&lt;/i&gt; haben das Ziel, die Ressourcen des Service-Providers effektiv und zum größtmöglichen Kundennutzen einzusetzen. Bei der Bereitstellung der Services sind die Vereinbarungen hinsichtlich Qualität, Kosten und Risiken einzuhalten.&lt;/span&gt;&lt;p&gt;&lt;/html&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&lt;span id=&quot;md-webpage-description&quot; itemprop=&quot;description&quot;&gt;&lt;i&gt;Service-Management-Prozesse&lt;/i&gt; haben das Ziel, die Ressourcen des Service-Providers effektiv und zum größtmöglichen Kundennutzen einzusetzen. Bei der Bereitstellung der Services sind die Vereinbarungen hinsichtlich Qualität, Kosten und Risiken einzuhalten.&lt;/span&gt;&lt;p&gt;&lt;/html&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l305">Zeile 305:</td> <td colspan="2" class="diff-lineno">Zeile 304:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;dateCreated&quot; content=&quot;2014-06-06&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;dateCreated&quot; content=&quot;2014-06-06&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;datePublished&quot; content=&quot;2014-08-03&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;datePublished&quot; content=&quot;2014-08-03&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop="dateModified" content="2021-<del style="font-weight: bold; text-decoration: none;">08</del>-<del style="font-weight: bold; text-decoration: none;">04</del>" /&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop="dateModified" content="2021-<ins style="font-weight: bold; text-decoration: none;">10</ins>-<ins style="font-weight: bold; text-decoration: none;">02</ins>" /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;primaryImageOfPage&quot; href=&quot;https://yasm.com/wiki/de/img/yasm-struktur/Yasm-prozesse.jpg&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;primaryImageOfPage&quot; href=&quot;https://yasm.com/wiki/de/img/yasm-struktur/Yasm-prozesse.jpg&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;!-- define schema.org/CreativeWork --&gt;&lt;span itemid=&quot;https://yasm.com/wiki/de/index.php/Service-Management-Prozesse#service-management-prozesse&quot; itemscope=&quot;itemscope&quot; itemtype=&quot;https://schema.org/CreativeWork&quot; itemref=&quot;md-service-management-prozess-struktur-description&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;!-- define schema.org/CreativeWork --&gt;&lt;span itemid=&quot;https://yasm.com/wiki/de/index.php/Service-Management-Prozesse#service-management-prozesse&quot; itemscope=&quot;itemscope&quot; itemtype=&quot;https://schema.org/CreativeWork&quot; itemref=&quot;md-service-management-prozess-struktur-description&quot;&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l328">Zeile 328:</td> <td colspan="2" class="diff-lineno">Zeile 327:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[Kategorie:YaSM-Prozess|!]]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[Kategorie:YaSM-Prozess|!]]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;!-- keine Inhalte nach diesem Kommentar! --&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;!-- keine Inhalte nach diesem Kommentar! --&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2" class="diff-side-added"></td></tr> </table> Andrea https://yasm.com/wiki/de/index.php?title=Service-Management-Prozesse&diff=919&oldid=prev Andrea am 13. Juni 2020 um 10:47 Uhr 2020-06-13T10:47:08Z <p></p> <a href="https://yasm.com/wiki/de/index.php?title=Service-Management-Prozesse&amp;diff=919&amp;oldid=860">Änderungen zeigen</a> Andrea https://yasm.com/wiki/de/index.php?title=Service-Management-Prozesse&diff=860&oldid=prev Andrea am 30. September 2019 um 16:39 Uhr 2019-09-30T16:39:35Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 30. September 2019, 18:39 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l258">Zeile 258:</td> <td colspan="2" class="diff-lineno">Zeile 258:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>==&lt;span id="<del style="font-weight: bold; text-decoration: none;">vergleich</del>-<del style="font-weight: bold; text-decoration: none;">yasm</del>-<del style="font-weight: bold; text-decoration: none;">itil-prozesse</del>"&gt;Vergleich: YaSM<del style="font-weight: bold; text-decoration: none;">- </del>und ITIL-Prozesse&lt;/span&gt;==</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>==&lt;span id="<ins style="font-weight: bold; text-decoration: none;">Vergleich:_YaSM</ins>-<ins style="font-weight: bold; text-decoration: none;">_und_ITIL</ins>-<ins style="font-weight: bold; text-decoration: none;">Prozesse</ins>"&gt;Vergleich: YaSM und ITIL<ins style="font-weight: bold; text-decoration: none;">-Practices bzw. </ins>-Prozesse&lt;/span&gt;==</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">Wer </del>mit <del style="font-weight: bold; text-decoration: none;">[</del>https://wiki.de.<del style="font-weight: bold; text-decoration: none;">it</del>-<del style="font-weight: bold; text-decoration: none;">processmaps</del>.com/index.php/<del style="font-weight: bold; text-decoration: none;">Hauptseite </del>ITIL&amp;<del style="font-weight: bold; text-decoration: none;">reg</del>;<del style="font-weight: bold; text-decoration: none;">] vertraut </del>ist, wird die Ähnlichkeiten der YaSM-Prozess-Struktur mit dem in ITIL V3 eingeführten Service-Lifecycle erkennen - und auch die Unterschiede <del style="font-weight: bold; text-decoration: none;">(Details siehe</del>: <del style="font-weight: bold; text-decoration: none;">"[[YaSM und ITIL V3|YaSM und ITIL V3]]").</del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;html&gt;YaSM und &lt;a href="https://yasm.com/wiki/de/index.php/ITIL" title="ITIL (IT Infrastructure Library)"&gt;ITIL&lt;/a&gt;&lt;sup&gt;&lt;small&gt;&amp;#174;&lt;/small&gt;&lt;/sup&gt; haben gemeinsame Wurzeln und gründen auf denselben Prinzipien; deshalb sind die YaSM-Prozesse für alle leicht zu verstehen, die sich bereits </ins>mit <ins style="font-weight: bold; text-decoration: none;">ITIL befasst haben.&lt;/p&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;p&gt;&amp;nbsp;&lt;/p&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;p style="font-size: 115%;"&gt;ITIL 4&lt;/p&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;p&gt;&lt;a href="</ins>https:/<ins style="font-weight: bold; text-decoration: none;">/yasm.com</ins>/wiki<ins style="font-weight: bold; text-decoration: none;">/de/index.php/ITIL#ITIL_4" title="ITIL 4 ('ITIL 4')"&gt;ITIL 4&lt;/a&gt; beschreibt ein Service-Wertsystem und Service-Management-Praktiken. Es schreibt keine bestimmten Prozesse vor, aber Service-Provider, die sich an den Empfehlungen von ITIL V4 orientieren möchten, müssen diese Empfehlungen letztlich in genau definierte Prozesse übersetzen.&lt;/p&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;p&gt;&lt;a href="https://yasm</ins>.<ins style="font-weight: bold; text-decoration: none;">com/wiki/</ins>de<ins style="font-weight: bold; text-decoration: none;">/index</ins>.<ins style="font-weight: bold; text-decoration: none;">php/YaSM_und_ITIL" title="Vergleich: ITIL (ITIL V4) und YaSM"&gt;YaSM ist auf ITIL 4 abgestimmt&lt;/a&gt;, und die YaSM Service-Management-Prozesse sind eine gute Ausgangsbasis für Organisationen, die die Einführung von ITIL 4 planen. Eine detaillierte Gegenüberstellung des YaSM-Prozessmodells mit den unterschiedlichen Komponenten von ITIL 4 finden Sie hier:&lt;/p&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;ul style="list-style-image: URL('/wiki/de/img/yasm-wiki/icon-pfeil</ins>-<ins style="font-weight: bold; text-decoration: none;">rechts.png');padding-left: 18px;"&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;li&gt;&lt;a href="https://yasm</ins>.com<ins style="font-weight: bold; text-decoration: none;">/wiki/de</ins>/index.php/<ins style="font-weight: bold; text-decoration: none;">YaSM_und_ITIL" title="Vergleich: ITIL (</ins>ITIL <ins style="font-weight: bold; text-decoration: none;">V4) Practices und die YaSM Service-Management-Prozesse"&gt;YaSM und ITIL 4&lt;/a&gt;&lt;/li&gt;&lt;/ul&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;p&gt;</ins>&amp;<ins style="font-weight: bold; text-decoration: none;">nbsp</ins>;<ins style="font-weight: bold; text-decoration: none;">&lt;/p&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;p style="font-size: 115%;"&gt;ITIL V3&lt;/p&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;p&gt;Wer mit der früheren Version &lt;a href="https://yasm.com/wiki/de/index.php/ITIL#ITIL_V3" title="ITIL V3 (ITIL 2011)"&gt;ITIL V3&lt;/a&gt; vertraut </ins>ist, wird die Ähnlichkeiten der YaSM-Prozess-Struktur mit dem in ITIL V3 eingeführten Service-Lifecycle erkennen - und auch die Unterschiede:<ins style="font-weight: bold; text-decoration: none;">&lt;/p&gt;</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">Wir haben uns entschieden, eine Reihe von [[#Unterst</del>.<del style="font-weight: bold; text-decoration: none;">C3</del>.<del style="font-weight: bold; text-decoration: none;">BCtzende_Prozesse|unterstützenden Prozessen]] </del>"<del style="font-weight: bold; text-decoration: none;">unterhalb</del>" <del style="font-weight: bold; text-decoration: none;">der [[#</del>Service-<del style="font-weight: bold; text-decoration: none;">Lifecycle-Prozesse|Lifecycle-Prozesse]] anzuordnen, da die gesamte Prozess-Struktur damit wesentlich einfacher zu verstehen ist:</del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;ul style="list-style-image: URL('/wiki/de/img/yasm-wiki/icon-pfeil-rechts</ins>.<ins style="font-weight: bold; text-decoration: none;">png');padding-left: 18px;"&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;li&gt;&lt;a href="https://yasm</ins>.<ins style="font-weight: bold; text-decoration: none;">com/wiki/de/index.php/YaSM_und_ITIL_V3</ins>" <ins style="font-weight: bold; text-decoration: none;">title=</ins>"<ins style="font-weight: bold; text-decoration: none;">ITIL V3 vs. YaSM </ins>Service-<ins style="font-weight: bold; text-decoration: none;">Management"&gt;YaSM und ITIL V3&lt;/a&gt;&lt;/li&gt;&lt;/ul&gt;&lt;/html&gt;</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">Ein Teil der Komplexität </del>von <del style="font-weight: bold; text-decoration: none;">ITIL V3 liegt darin begründet, dass ITIL jeden Prozess genau einer der </del>[<del style="font-weight: bold; text-decoration: none;">https://wiki</del>.<del style="font-weight: bold; text-decoration: none;">de</del>.<del style="font-weight: bold; text-decoration: none;">it</del>-<del style="font-weight: bold; text-decoration: none;">processmaps.com/index.php/ITIL</del>-Prozesse<del style="font-weight: bold; text-decoration: none;">#ITIL_Prozesse_nach_ITIL_2011  fünf Service-</del>Lifecycle-<del style="font-weight: bold; text-decoration: none;">Phasen</del>] <del style="font-weight: bold; text-decoration: none;">zuordnet. So ist z.B. das Configuration Management Teil von Service Transition (Service-Überführung). Konfigurations-Management-Aktivitäten finden jedoch an vielen Stellen im Service-Lebenszyklus statt</del>, <del style="font-weight: bold; text-decoration: none;">und Informationen aus dem Configuration Management werden als Input für nahezu jeden ITIL-</del>Prozess <del style="font-weight: bold; text-decoration: none;">benötigt. Aus diesem Grund wird bei YaSM die Auffassung vertreten, dass das Verwalten von Konfigurations</del>-<del style="font-weight: bold; text-decoration: none;">Informationen sinnvollerweise bei den "unterstützenden" Prozessen außerhalb des Service Lifecycle anzusiedeln </del>ist.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">Wir haben uns entschieden, im YaSM-Modell eine Reihe </ins>von [<ins style="font-weight: bold; text-decoration: none;">[#Unterst</ins>.<ins style="font-weight: bold; text-decoration: none;">C3</ins>.<ins style="font-weight: bold; text-decoration: none;">BCtzende_Prozesse|unterstützenden Prozessen]] "unterhalb" der [[#Service</ins>-<ins style="font-weight: bold; text-decoration: none;">Lifecycle</ins>-Prozesse<ins style="font-weight: bold; text-decoration: none;">|</ins>Lifecycle-<ins style="font-weight: bold; text-decoration: none;">Prozesse</ins>]<ins style="font-weight: bold; text-decoration: none;">] anzuordnen</ins>, <ins style="font-weight: bold; text-decoration: none;">da die gesamte </ins>Prozess-<ins style="font-weight: bold; text-decoration: none;">Struktur damit wesentlich einfacher zu verstehen </ins>ist.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;html&gt;Ein Teil der Komplexität von ITIL V3 liegt darin begründet, dass ITIL jeden Prozess genau einer der &lt;a class="external text" href="https://wiki.de.it-processmaps.com/index.php/ITIL-Prozesse#ITIL_Prozesse_nach_ITIL_V3" title="ITIL Prozesse (ITIL V3) | IT Process Wiki - das ITIL&amp;reg;-Wiki"&gt;fünf Service-Lifecycle-Phasen&lt;/a&gt; zuordnet: So ist z.B. das Configuration Management Teil von Service Transition (Service-Überführung). Konfigurations-Management-Aktivitäten finden jedoch an vielen Stellen im Service-Lebenszyklus statt, und Informationen aus dem Configuration Management werden als Input für nahezu jeden ITIL-Prozess benötigt. Aus diesem Grund wird bei YaSM die Auffassung vertreten, dass das Verwalten von Konfigurations-Informationen sinnvollerweise bei den "unterstützenden" Prozessen außerhalb des Service Lifecycle anzusiedeln ist.&lt;/html&gt;</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l310">Zeile 310:</td> <td colspan="2" class="diff-lineno">Zeile 326:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;dateCreated&quot; content=&quot;2014-06-06&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;dateCreated&quot; content=&quot;2014-06-06&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;datePublished&quot; content=&quot;2014-08-03&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;datePublished&quot; content=&quot;2014-08-03&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop="dateModified" content="2019-<del style="font-weight: bold; text-decoration: none;">03</del>-<del style="font-weight: bold; text-decoration: none;">02</del>" /&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop="dateModified" content="2019-<ins style="font-weight: bold; text-decoration: none;">09</ins>-<ins style="font-weight: bold; text-decoration: none;">30</ins>" /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;primaryImageOfPage&quot; href=&quot;https://yasm.com/wiki/de/img/yasm-struktur/Yasm-prozesse.jpg&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;primaryImageOfPage&quot; href=&quot;https://yasm.com/wiki/de/img/yasm-struktur/Yasm-prozesse.jpg&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;!-- define schema.org/CreativeWork --&gt;&lt;span itemid=&quot;https://yasm.com/wiki/de/index.php/Service-Management-Prozesse#service-management-prozesse&quot; itemscope=&quot;itemscope&quot; itemtype=&quot;https://schema.org/CreativeWork&quot; itemref=&quot;md-service-management-prozess-struktur-description&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;!-- define schema.org/CreativeWork --&gt;&lt;span itemid=&quot;https://yasm.com/wiki/de/index.php/Service-Management-Prozesse#service-management-prozesse&quot; itemscope=&quot;itemscope&quot; itemtype=&quot;https://schema.org/CreativeWork&quot; itemref=&quot;md-service-management-prozess-struktur-description&quot;&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l323">Zeile 323:</td> <td colspan="2" class="diff-lineno">Zeile 339:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;isBasedOnUrl&quot; content=&quot;https://yasm.com/de/produkte/yasm-prozesslandkarte&quot; 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white-space: pre-wrap;"><div>   &lt;link  itemprop=&quot;citation&quot; href=&quot;https://yasm.com/wiki/en/index.php/Service_Management_Processes&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop="mentions" content="https://wiki.de.it-processmaps.com/index.php/ITIL-Prozesse#<del style="font-weight: bold; text-decoration: none;">ITIL_Prozesse_nach_ITIL_2011</del>" /&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop="mentions" content="https://wiki.de.it-processmaps.com/index.php/ITIL-Prozesse#<ins style="font-weight: bold; text-decoration: none;">ITIL_Prozesse_nach_ITIL_V3</ins>" /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;publisher&quot; href=&quot;https://yasm.com/de/#YaSMBrand&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;publisher&quot; href=&quot;https://yasm.com/de/#YaSMBrand&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;copyrightHolder creator&quot; href=&quot;https://yasm.com/de/kontakt#ITProcessMapsOrg&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;copyrightHolder creator&quot; href=&quot;https://yasm.com/de/kontakt#ITProcessMapsOrg&quot; /&gt;</div></td></tr> </table> Andrea https://yasm.com/wiki/de/index.php?title=Service-Management-Prozesse&diff=775&oldid=prev Andrea am 28. März 2019 um 14:03 Uhr 2019-03-28T14:03:57Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 28. März 2019, 16:03 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l260">Zeile 260:</td> <td colspan="2" class="diff-lineno">Zeile 260:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==&lt;span id=&quot;vergleich-yasm-itil-prozesse&quot;&gt;Vergleich: YaSM- und ITIL-Prozesse&lt;/span&gt;==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==&lt;span id=&quot;vergleich-yasm-itil-prozesse&quot;&gt;Vergleich: YaSM- und ITIL-Prozesse&lt;/span&gt;==</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Wer mit [https://wiki.de.it-processmaps.com/index.php/Hauptseite ITIL&amp;reg;] vertraut ist, wird die Ähnlichkeiten der YaSM-Prozess-Struktur mit dem in ITIL V3 eingeführten Service-Lifecycle erkennen - und auch die Unterschiede (Details siehe: "[[YaSM und ITIL|YaSM und ITIL]]").</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Wer mit [https://wiki.de.it-processmaps.com/index.php/Hauptseite ITIL&amp;reg;] vertraut ist, wird die Ähnlichkeiten der YaSM-Prozess-Struktur mit dem in ITIL V3 eingeführten Service-Lifecycle erkennen - und auch die Unterschiede (Details siehe: "[[YaSM und ITIL <ins style="font-weight: bold; text-decoration: none;">V3</ins>|YaSM und ITIL <ins style="font-weight: bold; text-decoration: none;">V3</ins>]]").</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Wir haben uns entschieden, eine Reihe von [[#Unterst.C3.BCtzende_Prozesse|unterstützenden Prozessen]] &quot;unterhalb&quot; der [[#Service-Lifecycle-Prozesse|Lifecycle-Prozesse]] anzuordnen, da die gesamte Prozess-Struktur damit wesentlich einfacher zu verstehen ist:</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Wir haben uns entschieden, eine Reihe von [[#Unterst.C3.BCtzende_Prozesse|unterstützenden Prozessen]] &quot;unterhalb&quot; der [[#Service-Lifecycle-Prozesse|Lifecycle-Prozesse]] anzuordnen, da die gesamte Prozess-Struktur damit wesentlich einfacher zu verstehen ist:</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Ein Teil der Komplexität von ITIL liegt darin begründet, dass ITIL jeden Prozess genau einer der [https://wiki.de.it-processmaps.com/index.php/ITIL-Prozesse#ITIL_Prozesse_nach_ITIL_2011  fünf Service-Lifecycle-Phasen] zuordnet. So ist z.B. das Configuration Management Teil von Service Transition (Service-Überführung). Konfigurations-Management-Aktivitäten finden jedoch an vielen Stellen im Service-Lebenszyklus statt, und Informationen aus dem Configuration Management werden als Input für nahezu jeden ITIL-Prozess benötigt. Aus diesem Grund wird bei YaSM die Auffassung vertreten, dass das Verwalten von Konfigurations-Informationen sinnvollerweise bei den "unterstützenden" Prozessen außerhalb des Service Lifecycle anzusiedeln ist.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Ein Teil der Komplexität von ITIL <ins style="font-weight: bold; text-decoration: none;">V3 </ins>liegt darin begründet, dass ITIL jeden Prozess genau einer der [https://wiki.de.it-processmaps.com/index.php/ITIL-Prozesse#ITIL_Prozesse_nach_ITIL_2011  fünf Service-Lifecycle-Phasen] zuordnet. So ist z.B. das Configuration Management Teil von Service Transition (Service-Überführung). Konfigurations-Management-Aktivitäten finden jedoch an vielen Stellen im Service-Lebenszyklus statt, und Informationen aus dem Configuration Management werden als Input für nahezu jeden ITIL-Prozess benötigt. Aus diesem Grund wird bei YaSM die Auffassung vertreten, dass das Verwalten von Konfigurations-Informationen sinnvollerweise bei den "unterstützenden" Prozessen außerhalb des Service Lifecycle anzusiedeln ist.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l286">Zeile 286:</td> <td colspan="2" class="diff-lineno">Zeile 286:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;Basiert auf: Referenzprozesse für Enterprise-Service-Management (ESM / BSM), IT-Service-Management (ITSM) und ISO 20000 aus der &lt;a href=&quot;https://yasm.com/de/produkte/yasm-prozesslandkarte&quot; title=&quot;YaSM-Prozesslandkarte&quot;&gt;YaSM-Prozesslandkarte&lt;/a&gt;.&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;Basiert auf: Referenzprozesse für Enterprise-Service-Management (ESM / BSM), IT-Service-Management (ITSM) und ISO 20000 aus der &lt;a href=&quot;https://yasm.com/de/produkte/yasm-prozesslandkarte&quot; title=&quot;YaSM-Prozesslandkarte&quot;&gt;YaSM-Prozesslandkarte&lt;/a&gt;.&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;Von:&amp;#160;&amp;#160;Stefan Kempter&amp;#160;&lt;a <del style="font-weight: bold; text-decoration: none;">rel="author" </del>href="https://<del style="font-weight: bold; text-decoration: none;">plus</del>.<del style="font-weight: bold; text-decoration: none;">google</del>.com/<del style="font-weight: bold; text-decoration: none;">111925560448291102517</del>/<del style="font-weight: bold; text-decoration: none;">about</del>"&gt;&lt;img style="margin:0px 0px 0px 0px;" src="/wiki/de/img/yasm-wiki/bookmarking/<del style="font-weight: bold; text-decoration: none;">google</del>.jpg" width="16" height="16" title="Von: Stefan Kempter | Profil auf <del style="font-weight: bold; text-decoration: none;">Google+</del>" alt="Autor: Stefan Kempter, IT Process Maps GbR" /&gt;&lt;/a&gt;&amp;#160;&amp;#160;und&amp;#160;&amp;#160;Andrea Kempter&amp;#160;&lt;a href="https://<del style="font-weight: bold; text-decoration: none;">plus</del>.<del style="font-weight: bold; text-decoration: none;">google</del>.com/<del style="font-weight: bold; text-decoration: none;">113316270668629760475</del>/<del style="font-weight: bold; text-decoration: none;">about</del>"&gt;&lt;img style="margin:0px 0px 0px 0px;" src="/wiki/de/img/yasm-wiki/bookmarking/<del style="font-weight: bold; text-decoration: none;">google</del>.jpg" width="16" height="16" title="Von: Andrea Kempter | Profil auf <del style="font-weight: bold; text-decoration: none;">Google+</del>" alt="Koautor: Andrea Kempter, IT Process Maps GbR" /&gt;&lt;/a&gt;, IT Process Maps.&lt;br /&gt;&lt;br/&gt;Trademarks: ITIL&amp;reg; is a registered trademark of AXELOS Limited.&lt;/p&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;Von:&amp;#160;&amp;#160;Stefan Kempter&amp;#160;&lt;a href="https://<ins style="font-weight: bold; text-decoration: none;">www</ins>.<ins style="font-weight: bold; text-decoration: none;">linkedin</ins>.com/<ins style="font-weight: bold; text-decoration: none;">in</ins>/<ins style="font-weight: bold; text-decoration: none;">stefankempter</ins>"&gt;&lt;img style="margin:0px 0px 0px 0px;" src="/wiki/de/img/yasm-wiki/bookmarking/<ins style="font-weight: bold; text-decoration: none;">linkedin</ins>.jpg" width="16" height="16" title="Von: Stefan Kempter | Profil auf <ins style="font-weight: bold; text-decoration: none;">LinkedIn</ins>" alt="Autor: Stefan Kempter, IT Process Maps GbR" /&gt;&lt;/a&gt;&amp;#160;&amp;#160;und&amp;#160;&amp;#160;Andrea Kempter&amp;#160;&lt;a href="https://<ins style="font-weight: bold; text-decoration: none;">www</ins>.<ins style="font-weight: bold; text-decoration: none;">linkedin</ins>.com/<ins style="font-weight: bold; text-decoration: none;">in</ins>/<ins style="font-weight: bold; text-decoration: none;">andreakempter</ins>"&gt;&lt;img style="margin:0px 0px 0px 0px;" src="/wiki/de/img/yasm-wiki/bookmarking/<ins style="font-weight: bold; text-decoration: none;">linkedin</ins>.jpg" width="16" height="16" title="Von: Andrea Kempter | Profil auf <ins style="font-weight: bold; text-decoration: none;">LinkedIn</ins>" alt="Koautor: Andrea Kempter, IT Process Maps GbR" /&gt;&lt;/a&gt;, IT Process Maps.&lt;br /&gt;&lt;br/&gt;Trademarks: ITIL&amp;reg; is a registered trademark of AXELOS Limited.&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style=&quot;clear:both;&quot;&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style=&quot;clear:both;&quot;&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> </table> Andrea https://yasm.com/wiki/de/index.php?title=Service-Management-Prozesse&diff=734&oldid=prev Andrea am 2. März 2019 um 17:10 Uhr 2019-03-02T17:10:29Z <p></p> <a href="https://yasm.com/wiki/de/index.php?title=Service-Management-Prozesse&amp;diff=734&amp;oldid=728">Änderungen zeigen</a> Andrea