https://yasm.com/wiki/de/index.php?action=history&feed=atom&title=Service_Operation Service Operation - Versionsgeschichte 2026-05-06T10:26:04Z Versionsgeschichte dieser Seite in YaSM Service-Management-Wiki MediaWiki 1.45.1 https://yasm.com/wiki/de/index.php?title=Service_Operation&diff=1417&oldid=prev Andrea am 20. Januar 2025 um 11:43 Uhr 2025-01-20T11:43:51Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 20. Januar 2025, 13:43 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l2">Zeile 2:</td> <td colspan="2" class="diff-lineno">Zeile 2:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;keywords&quot; content=&quot;yasm service operation, servicebetrieb, yasm vs itil service operation, service operation prozess, servicebetriebsprozess, lean service operation&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;keywords&quot; content=&quot;yasm service operation, servicebetrieb, yasm vs itil service operation, service operation prozess, servicebetriebsprozess, lean service operation&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;description&quot; content=&quot;Service Operation dient dem Ziel, &#039;die Aktivitäten und Prozesse zu koordinieren und auszuführen, die erforderlich sind, um Anwendern und Kunden die Services in der vereinbarten Qualität bereitzustellen und zu managen.&#039;&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;description&quot; content=&quot;Service Operation dient dem Ziel, &#039;die Aktivitäten und Prozesse zu koordinieren und auszuführen, die erforderlich sind, um Anwendern und Kunden die Services in der vereinbarten Qualität bereitzustellen und zu managen.&#039;&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;meta name="thumbnail" content="https://yasm.com/wiki/de/img/yasm-service-management/thumbnail/service-operation-servicebetrieb.jpg" /&gt;</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:url&quot; content=&quot;https://yasm.com/wiki/de/index.php/Service_Operation&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; 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/&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l12">Zeile 12:</td> <td colspan="2" class="diff-lineno">Zeile 13:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;div class=&quot;noresize&quot;&gt;&lt;a href=&quot;https://yasm.com/wiki/en/index.php/Service_Operation&quot;&gt;&lt;img src=&quot;https://yasm.com/wiki/de/img/yasm-wiki/YaSM-Wiki-English.png&quot; width=&quot;210&quot; height=&quot;54&quot; style=&quot;float:right;&quot; alt=&quot;in English&quot; title=&quot;This page in English&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br style=&quot;clear:both;&quot;/&gt;&lt;/html&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;div class=&quot;noresize&quot;&gt;&lt;a href=&quot;https://yasm.com/wiki/en/index.php/Service_Operation&quot;&gt;&lt;img src=&quot;https://yasm.com/wiki/de/img/yasm-wiki/YaSM-Wiki-English.png&quot; width=&quot;210&quot; height=&quot;54&quot; style=&quot;float:right;&quot; alt=&quot;in English&quot; title=&quot;This page in English&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br style=&quot;clear:both;&quot;/&gt;&lt;/html&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;p&gt;&amp;nbsp;&lt;/p&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;span style=&quot;word-wrap:normal;&quot; id=&quot;md-webpage-description&quot; itemprop=&quot;description&quot;&gt;[[LP4: Betreiben der Services|Service Operation]] dient dem Ziel, &quot;die Aktivitäten und Prozesse zu koordinieren und auszuführen, die erforderlich sind, um Anwendern und Kunden die [[Service|Services]] in der vereinbarten Qualität bereitzustellen und zu managen. Der Servicebetrieb ist auch für das fortwährende Managen der technischen Infrastruktur verantwortlich, mit der die Services erbracht und unterstützt werden&quot; [[#ref-cabinet-office-service-operation|[1]]].&lt;/span&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;span style=&quot;word-wrap:normal;&quot; id=&quot;md-webpage-description&quot; itemprop=&quot;description&quot;&gt;[[LP4: Betreiben der Services|Service Operation]] dient dem Ziel, &quot;die Aktivitäten und Prozesse zu koordinieren und auszuführen, die erforderlich sind, um Anwendern und Kunden die [[Service|Services]] in der vereinbarten Qualität bereitzustellen und zu managen. Der Servicebetrieb ist auch für das fortwährende Managen der technischen Infrastruktur verantwortlich, mit der die Services erbracht und unterstützt werden&quot; [[#ref-cabinet-office-service-operation|[1]]].&lt;/span&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l31">Zeile 31:</td> <td colspan="2" class="diff-lineno">Zeile 31:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;dateCreated&quot; content=&quot;2022-06-30&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;dateCreated&quot; 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white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;/span&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject"&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="url" content="https://yasm.com/wiki/de/img/yasm-service-management/thumbnail/service-operation-servicebetrieb.jpg" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="width" content="1200" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="height" content="1200" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="dateCreated" content="2025-01-19" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="datePublished" content="2025-01-20" /&gt;</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/span&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/span&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;figure class=&quot;mw-halign-right&quot; typeof=&quot;mw:File/Thumb&quot;&gt;&lt;a itemprop=&quot;contentUrl&quot; href=&quot;https://yasm.com/wiki/de/img/yasm-service-management/service-operation-servicebetrieb.jpg&quot; title=&quot;Service Operation in YaSM&quot;&gt;&lt;img srcset=&quot;https://yasm.com/wiki/de/img/yasm-service-management/480px/service-operation-servicebetrieb.jpg 480w, https://yasm.com/wiki/de/img/yasm-service-management/service-operation-servicebetrieb.jpg 1200w&quot; sizes=&quot;100vw&quot; src=&quot;https://yasm.com/wiki/de/img/yasm-service-management/service-operation-servicebetrieb.jpg&quot; fetchpriority=&quot;high&quot; decoding=&quot;async&quot; 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title=&quot;Service Operation in YaSM&quot;&gt;&lt;img srcset=&quot;https://yasm.com/wiki/de/img/yasm-service-management/480px/service-operation-servicebetrieb.jpg 480w, https://yasm.com/wiki/de/img/yasm-service-management/service-operation-servicebetrieb.jpg 1200w&quot; sizes=&quot;100vw&quot; src=&quot;https://yasm.com/wiki/de/img/yasm-service-management/service-operation-servicebetrieb.jpg&quot; fetchpriority=&quot;high&quot; decoding=&quot;async&quot; width=&quot;480&quot; height=&quot;270&quot; class=&quot;mw-file-element&quot; alt=&quot;Services betreiben: Service Operation in YaSM und den ITSM-Frameworks.&quot; /&gt;&lt;/a&gt;&lt;figcaption&gt;&lt;span style=&quot;font-variant:small-caps;&quot;&gt;&lt;b&gt;Abb. 1: &lt;a href=&quot;https://yasm.com/wiki/de/img/yasm-service-management/service-operation-servicebetrieb.jpg&quot; title=&quot;Service Operation in YaSM&quot;&gt;Services betreiben&lt;/a&gt;&lt;/b&gt;&lt;br /&gt;Service Operation in YaSM und den ITSM-Frameworks.&lt;/span&gt;&lt;/figcaption&gt;&lt;/figure&gt;&lt;/div&gt;&lt;/html&gt;</div></td></tr> </table> Andrea https://yasm.com/wiki/de/index.php?title=Service_Operation&diff=1336&oldid=prev Andrea am 19. Juli 2024 um 10:53 Uhr 2024-07-19T10:53:35Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 19. Juli 2024, 12:53 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l11">Zeile 11:</td> <td colspan="2" class="diff-lineno">Zeile 11:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:height&quot; content=&quot;675&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:height&quot; content=&quot;675&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; 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font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;div class="noresize"&gt;&lt;a href="https://yasm.com/wiki/en/index.php/Service_Operation"&gt;&lt;img src="https://yasm.com/wiki/de/img/yasm-wiki/YaSM-Wiki-English.png" width="<ins style="font-weight: bold; text-decoration: none;">210</ins>" height="<ins style="font-weight: bold; text-decoration: none;">54</ins>" style="float:right;" alt="in English" title="This page in English" /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br style="clear:both;"/<ins style="font-weight: bold; text-decoration: none;">&gt;&lt;/html</ins>&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;<del style="font-weight: bold; text-decoration: none;">div </del>id="<del style="font-weight: bold; text-decoration: none;">https</del>:<del style="font-weight: bold; text-decoration: none;">//yasm</del>.<del style="font-weight: bold; text-decoration: none;">com/wiki/de/img/yasm</del>-<del style="font-weight: bold; text-decoration: none;">service</del>-<del style="font-weight: bold; text-decoration: none;">management/</del>service-operation<del style="font-weight: bold; text-decoration: none;">-servicebetrieb</del>.<del style="font-weight: bold; text-decoration: none;">jpg" itemscope itemtype="https:</del>//<del style="font-weight: bold; text-decoration: none;">schema.org/ImageObject"</del>&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;<ins style="font-weight: bold; text-decoration: none;">span style="word-wrap:normal;" </ins>id="<ins style="font-weight: bold; text-decoration: none;">md-webpage-description" itemprop="description"&gt;[[LP4</ins>: <ins style="font-weight: bold; text-decoration: none;">Betreiben der Services|Service Operation]] dient dem Ziel, "die Aktivitäten und Prozesse zu koordinieren und auszuführen, die erforderlich sind, um Anwendern und Kunden die [[Service|Services]] in der vereinbarten Qualität bereitzustellen und zu managen</ins>. <ins style="font-weight: bold; text-decoration: none;">Der Servicebetrieb ist auch für das fortwährende Managen der technischen Infrastruktur verantwortlich, mit der die Services erbracht und unterstützt werden" [[#ref-cabinet</ins>-<ins style="font-weight: bold; text-decoration: none;">office</ins>-service-operation<ins style="font-weight: bold; text-decoration: none;">|[1]]]</ins>.<ins style="font-weight: bold; text-decoration: none;">&lt;</ins>/<ins style="font-weight: bold; text-decoration: none;">span&gt;</ins></div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;<del style="font-weight: bold; text-decoration: none;">a itemprop="contentUrl" title="Service Operation in YaSM" href</del>="https://yasm.com/wiki/de/img/yasm-service-management/service-operation-servicebetrieb.jpg" /&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;p&gt;&amp;nbsp;&lt;</ins>/<ins style="font-weight: bold; text-decoration: none;">p</ins>&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;<ins style="font-weight: bold; text-decoration: none;">html&gt;&lt;div itemid</ins>="https://yasm.com/wiki/de/img/yasm-service-management/service-operation-servicebetrieb.jpg" <ins style="font-weight: bold; text-decoration: none;">itemscope itemtype="https://schema.org</ins>/<ins style="font-weight: bold; text-decoration: none;">ImageObject"</ins>&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;caption&quot; content=&quot;Service Operation (Servicebetrieb) in YaSM&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;caption&quot; content=&quot;Service Operation (Servicebetrieb) in YaSM&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;description&quot; content=&quot;YaSM Service Operation: Was ist das Besondere am Servicebetrieb in YaSM?&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;description&quot; content=&quot;YaSM Service Operation: Was ist das Besondere am Servicebetrieb in YaSM?&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l21">Zeile 21:</td> <td colspan="2" class="diff-lineno">Zeile 23:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;height&quot; content=&quot;675&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;height&quot; content=&quot;675&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;representativeOfPage&quot; content=&quot;true&quot;/&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;representativeOfPage&quot; content=&quot;true&quot;/&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;meta itemprop="dateCreated" content="2015-07-28" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;meta itemprop="dateModified" content="2020-02-25" /&gt;</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;span itemprop=&quot;thumbnail&quot; itemscope itemtype=&quot;https://schema.org/ImageObject&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;span itemprop=&quot;thumbnail&quot; itemscope itemtype=&quot;https://schema.org/ImageObject&quot;&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;url&quot; content=&quot;https://yasm.com/wiki/de/img/yasm-service-management/480px/service-operation-servicebetrieb.jpg&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;url&quot; content=&quot;https://yasm.com/wiki/de/img/yasm-service-management/480px/service-operation-servicebetrieb.jpg&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l28">Zeile 28:</td> <td colspan="2" class="diff-lineno">Zeile 32:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;datePublished&quot; content=&quot;2022-07-02&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;datePublished&quot; content=&quot;2022-07-02&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/span&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/span&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;<del style="font-weight: bold; text-decoration: none;">meta itemprop</del>="<del style="font-weight: bold; text-decoration: none;">dateCreated</del>" <del style="font-weight: bold; text-decoration: none;">content</del>="<del style="font-weight: bold; text-decoration: none;">2015-07-28</del>" <del style="font-weight: bold; text-decoration: none;">/</del>&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;<ins style="font-weight: bold; text-decoration: none;">figure class</ins>="<ins style="font-weight: bold; text-decoration: none;">mw-halign-right</ins>" <ins style="font-weight: bold; text-decoration: none;">typeof</ins>="<ins style="font-weight: bold; text-decoration: none;">mw:File/Thumb</ins>"&gt;&lt;<ins style="font-weight: bold; text-decoration: none;">a </ins>itemprop="<ins style="font-weight: bold; text-decoration: none;">contentUrl</ins>" <ins style="font-weight: bold; text-decoration: none;">href</ins>="<ins style="font-weight: bold; text-decoration: none;">https://yasm.com/wiki/de/img/yasm-service-management/service</ins>-<ins style="font-weight: bold; text-decoration: none;">operation</ins>-<ins style="font-weight: bold; text-decoration: none;">servicebetrieb.jpg" title="Service Operation in YaSM</ins>"&gt;&lt;img srcset="https://yasm.com/wiki/de/img/yasm-service-management/480px/service-operation-servicebetrieb.jpg 480w, https://yasm.com/wiki/de/img/yasm-service-management/service-operation-servicebetrieb.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/de/img/yasm-service-management/service-operation-servicebetrieb.jpg<ins style="font-weight: bold; text-decoration: none;">" fetchpriority="high" decoding="async</ins>" width="480" height="270<ins style="font-weight: bold; text-decoration: none;">" class="mw-file-element</ins>" alt="Services betreiben: Service Operation in YaSM und den ITSM-Frameworks." <ins style="font-weight: bold; text-decoration: none;">/</ins>&gt;&lt;/a&gt;&lt;<ins style="font-weight: bold; text-decoration: none;">figcaption</ins>&gt;&lt;span style="<ins style="font-weight: bold; text-decoration: none;">font</ins>-<ins style="font-weight: bold; text-decoration: none;">variant</ins>:<ins style="font-weight: bold; text-decoration: none;">small-caps</ins>;"<ins style="font-weight: bold; text-decoration: none;">&gt;&lt;b&gt;Abb. 1: &lt;a href</ins>="<ins style="font-weight: bold; text-decoration: none;">https://yasm.com/wiki/de/img/yasm</ins>-<ins style="font-weight: bold; text-decoration: none;">service</ins>-<ins style="font-weight: bold; text-decoration: none;">management/service-operation-servicebetrieb.jpg</ins>" <ins style="font-weight: bold; text-decoration: none;">title</ins>="<ins style="font-weight: bold; text-decoration: none;">Service Operation in YaSM</ins>"&gt;Services <ins style="font-weight: bold; text-decoration: none;">betreiben&lt;/a&gt;&lt;/b&gt;&lt;br /&gt;</ins>Service Operation in <ins style="font-weight: bold; text-decoration: none;">YaSM </ins>und <ins style="font-weight: bold; text-decoration: none;">den ITSM</ins>-<ins style="font-weight: bold; text-decoration: none;">Frameworks</ins>.&lt;/span&gt;<ins style="font-weight: bold; text-decoration: none;">&lt;/figcaption&gt;&lt;/figure&gt;&lt;/div&gt;&lt;/html&gt;</ins></div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;<del style="font-weight: bold; text-decoration: none;">meta </del>itemprop="<del style="font-weight: bold; text-decoration: none;">dateModified</del>" <del style="font-weight: bold; text-decoration: none;">content</del>="<del style="font-weight: bold; text-decoration: none;">2020</del>-<del style="font-weight: bold; text-decoration: none;">02</del>-<del style="font-weight: bold; text-decoration: none;">25</del>" <del style="font-weight: bold; text-decoration: none;">/</del>&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;img <del style="font-weight: bold; text-decoration: none;">style="margin:5px 0px 30px 30px; float:right;" </del>srcset="https://yasm.com/wiki/de/img/yasm-service-management/480px/service-operation-servicebetrieb.jpg 480w, https://yasm.com/wiki/de/img/yasm-service-management/service-operation-servicebetrieb.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/de/img/yasm-service-management/service-operation-servicebetrieb.jpg" width="480" height="270" alt="Services betreiben: Service Operation in YaSM und den ITSM-Frameworks." <del style="font-weight: bold; text-decoration: none;">title="Service Operation in YaSM"</del>&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">__TOC__</ins></div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;/a&gt;&lt;<del style="font-weight: bold; text-decoration: none;">/div</del>&gt;<del style="font-weight: bold; text-decoration: none;">&lt;/html&gt;</del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;<ins style="font-weight: bold; text-decoration: none;">br style="clear:both</ins>;<ins style="font-weight: bold; text-decoration: none;">"</ins>/&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;span style="<del style="font-weight: bold; text-decoration: none;">word</del>-<del style="font-weight: bold; text-decoration: none;">wrap</del>:<del style="font-weight: bold; text-decoration: none;">normal</del>;" <del style="font-weight: bold; text-decoration: none;">id</del>="<del style="font-weight: bold; text-decoration: none;">md</del>-<del style="font-weight: bold; text-decoration: none;">webpage</del>-<del style="font-weight: bold; text-decoration: none;">description</del>" <del style="font-weight: bold; text-decoration: none;">itemprop</del>="<del style="font-weight: bold; text-decoration: none;">description</del>"&gt;<del style="font-weight: bold; text-decoration: none;">[[LP4: Betreiben der </del>Services<del style="font-weight: bold; text-decoration: none;">|</del>Service<del style="font-weight: bold; text-decoration: none;">&amp;nbsp;</del>Operation<del style="font-weight: bold; text-decoration: none;">]] dient dem Ziel, "die Aktivitäten und Prozesse zu koordinieren und auszuführen, die erforderlich sind, um Anwendern und Kunden die [[Service|Services]] </del>in <del style="font-weight: bold; text-decoration: none;">der vereinbarten Qualität bereitzustellen </del>und <del style="font-weight: bold; text-decoration: none;">zu managen. Der Servicebetrieb ist auch für das fortwährende Managen der technischen Infrastruktur verantwortlich, mit der die Services erbracht und unterstützt werden" [[#ref</del>-<del style="font-weight: bold; text-decoration: none;">cabinet-office-service-operation|[1]]]</del>.&lt;/span&gt;</div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;<del style="font-weight: bold; text-decoration: none;">p&gt;&amp;nbsp</del>;<del style="font-weight: bold; text-decoration: none;">&lt;</del>/<del style="font-weight: bold; text-decoration: none;">p</del>&gt;</div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Service Operation in den ITSM-Frameworks==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Service Operation in den ITSM-Frameworks==</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l56">Zeile 56:</td> <td colspan="2" class="diff-lineno">Zeile 58:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Da sich die heute gebräuchlichen Leitlinien für den Servicebetrieb über lange Zeit etabliert haben und allgemein anerkannt sind, basiert der [[Was_ist_YaSM|YaSM]] Service-Operation-Prozess auf den Empfehlungen von ITIL&lt;sup&gt;&lt;small&gt;&amp;#174;&lt;/small&gt;&lt;/sup&gt; und anderen Service-Management-Frameworks.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Da sich die heute gebräuchlichen Leitlinien für den Servicebetrieb über lange Zeit etabliert haben und allgemein anerkannt sind, basiert der [[Was_ist_YaSM|YaSM]] Service-Operation-Prozess auf den Empfehlungen von ITIL&lt;sup&gt;&lt;small&gt;&amp;#174;&lt;/small&gt;&lt;/sup&gt; und anderen Service-Management-Frameworks.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">=</del>===Inputs und Outputs<del style="font-weight: bold; text-decoration: none;">=</del>===</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>===Inputs und Outputs===</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Genauso wie in ITIL startet der [[LP4: Betreiben der Services|Service-Operation-Prozess]] in YaSM, nachdem ein Service implementiert wurde.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Genauso wie in ITIL startet der [[LP4: Betreiben der Services|Service-Operation-Prozess]] in YaSM, nachdem ein Service implementiert wurde.</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l66">Zeile 66:</td> <td colspan="2" class="diff-lineno">Zeile 68:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Ein anderer wichtiger Input für Service Operation ist das [[LP4:_Betreiben_der_Services#Service-Betriebshandbuch|Service-Betriebshandbuch]], in dem alle Aktivitäten beschrieben werden, die für den Betrieb eines Service erforderlich sind, wie z.B. regelmäßige Wartungsarbeiten. In YaSM wird dieses Handbuch im Rahmen der Service-Implementierungs-Phase erstellt. Auf diese Weise können wir sicher sein, dass alle relevanten Informationen und Anweisungen für den Betrieb verfügbar sind, sobald ein Service in den Regelbetrieb übergeht.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Ein anderer wichtiger Input für Service Operation ist das [[LP4:_Betreiben_der_Services#Service-Betriebshandbuch|Service-Betriebshandbuch]], in dem alle Aktivitäten beschrieben werden, die für den Betrieb eines Service erforderlich sind, wie z.B. regelmäßige Wartungsarbeiten. In YaSM wird dieses Handbuch im Rahmen der Service-Implementierungs-Phase erstellt. Auf diese Weise können wir sicher sein, dass alle relevanten Informationen und Anweisungen für den Betrieb verfügbar sind, sobald ein Service in den Regelbetrieb übergeht.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">=</del>===Kern-Aktivitäten<del style="font-weight: bold; text-decoration: none;">=</del>===</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>===Kern-Aktivitäten===</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Welche Aktivitäten umfasst Service Operation?</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Welche Aktivitäten umfasst Service Operation?</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l88">Zeile 88:</td> <td colspan="2" class="diff-lineno">Zeile 90:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Video==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Video==</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;a href="https://yasm.com/de/videos/yasm-incident-management-support" &gt;&lt;img srcset="https://yasm.com/de/content/videos/yasm-incident-management-support/480px/yasm-service-support-incident-management-kundensupport.jpg 480w, https://yasm.com/de/content/videos/yasm-incident-management-support/yasm-service-support-incident-management-kundensupport.jpg 1280w" sizes="100vw" src="https://yasm.com/de/content/videos/yasm-incident-management-support/yasm-service-support-incident-management-kundensupport.jpg" width="480" height="270" class="<del style="font-weight: bold; text-decoration: none;">thumbimage</del>" alt="Video zum Service-Operation-Prozess: Guter Kunden-Support ist kein Zufall." title="Video starten: Service Operation in YaSM" <del style="font-weight: bold; text-decoration: none;">style="display</del>: <del style="font-weight: bold; text-decoration: none;">block; float: right; margin-right: 0px; margin-bottom: 10px; margin-left: 10px" </del>/&gt;&lt;/<del style="font-weight: bold; text-decoration: none;">a</del>&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;html<ins style="font-weight: bold; text-decoration: none;">&gt;&lt;figure class="mw-halign-right" typeof="mw:File/Thumb"</ins>&gt;&lt;a href="https://yasm.com/de/videos/yasm-incident-management-support<ins style="font-weight: bold; text-decoration: none;">" title="Video starten: Service Operation in YaSM</ins>"&gt;&lt;img srcset="https://yasm.com/de/content/videos/yasm-incident-management-support/480px/yasm-service-support-incident-management-kundensupport.jpg 480w, https://yasm.com/de/content/videos/yasm-incident-management-support/yasm-service-support-incident-management-kundensupport.jpg 1280w" sizes="100vw" src="https://yasm.com/de/content/videos/yasm-incident-management-support/yasm-service-support-incident-management-kundensupport.jpg<ins style="font-weight: bold; text-decoration: none;">" decoding="async</ins>" width="480" height="270" class="<ins style="font-weight: bold; text-decoration: none;">mw-file-element</ins>" alt="Video zum Service-Operation-Prozess: Guter Kunden-Support ist kein Zufall.<ins style="font-weight: bold; text-decoration: none;">" /&gt;&lt;/a&gt;</ins></div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style="margin-top: 10px; word-wrap:normal;"&gt;In<del style="font-weight: bold; text-decoration: none;">&amp;nbsp;</del>diesem<del style="font-weight: bold; text-decoration: none;">&amp;nbsp;</del>Video erfahren Sie, aus welchem Grund Service-Provider mit Incidents und Serviceaufträgen professionell umgehen müssen.&lt;br /&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;figcaption&gt;&lt;span style="font-variant:small-caps;"&gt;&lt;b&gt;&lt;a href="https://yasm.com/de/videos/yasm-incident-management-support</ins>" title="Video starten: Service Operation <ins style="font-weight: bold; text-decoration: none;">(Servicebetrieb) </ins>in YaSM"<ins style="font-weight: bold; text-decoration: none;">&gt;Video starten</ins>: <ins style="font-weight: bold; text-decoration: none;">YaSM Service Operation&lt;/a&gt;&lt;/b&gt;&lt;/span&gt;&lt;</ins>/<ins style="font-weight: bold; text-decoration: none;">figcaption</ins>&gt;&lt;/<ins style="font-weight: bold; text-decoration: none;">figure</ins>&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style="margin-top: 10px; word-wrap:normal;"&gt;In diesem Video erfahren Sie, aus welchem Grund Service-Provider mit Incidents und Serviceaufträgen professionell umgehen müssen.&lt;br /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>(Aus unserer Video-Serie &quot;Die goldenen Regeln für erfolgreiches Service-Management&quot;).&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>(Aus unserer Video-Serie &quot;Die goldenen Regeln für erfolgreiches Service-Management&quot;).&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;Video starten:&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;Video starten:&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;ul style="list-style-image: URL('/wiki/de/img/yasm-wiki/icon-pfeil-rechts.png');padding-left: <del style="font-weight: bold; text-decoration: none;">18px</del>;"&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;ul style="list-style-image: URL('/wiki/de/img/yasm-wiki/icon-pfeil-rechts.png');padding-left: <ins style="font-weight: bold; text-decoration: none;">15px</ins>;"&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;li&gt;&lt;a href=&quot;https://yasm.com/de/videos/yasm-incident-management-support&quot; title=&quot;Video starten: Service Operation in YaSM&quot;&gt;Guter Kunden-Support ist kein Zufall&lt;/a&gt; (10:41 Min.)&lt;/li&gt;&lt;/ul&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;li&gt;&lt;a href=&quot;https://yasm.com/de/videos/yasm-incident-management-support&quot; title=&quot;Video starten: Service Operation in YaSM&quot;&gt;Guter Kunden-Support ist kein Zufall&lt;/a&gt; (10:41 Min.)&lt;/li&gt;&lt;/ul&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;br style=&quot;clear:both;&quot;/&gt;&lt;/html&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;br style=&quot;clear:both;&quot;/&gt;&lt;/html&gt;</div></td></tr> </table> Andrea https://yasm.com/wiki/de/index.php?title=Service_Operation&diff=1247&oldid=prev Andrea am 29. Dezember 2023 um 14:50 Uhr 2023-12-29T14:50:12Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 29. Dezember 2023, 16:50 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l7">Zeile 7:</td> <td colspan="2" class="diff-lineno">Zeile 7:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:site_name&quot; content=&quot;YaSM Service Management&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:site_name&quot; content=&quot;YaSM Service Management&quot;&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:type&quot; content=&quot;article&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:type&quot; content=&quot;article&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta property="article:publisher" content="https://www.facebook.com/yasmcom" /&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta property="fb:admins" content="100002035253209" /&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta property="fb:admins" content="100002592864414" /&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image&quot; content=&quot;https://yasm.com/wiki/de/img/yasm-service-management/service-operation-servicebetrieb.jpg&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image&quot; content=&quot;https://yasm.com/wiki/de/img/yasm-service-management/service-operation-servicebetrieb.jpg&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:width&quot; content=&quot;1200&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:width&quot; content=&quot;1200&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:height&quot; content=&quot;675&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:height&quot; content=&quot;675&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:card" content="summary_large_image"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:site" content="@YaSM_DACH"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:creator" content="@YaSM_DACH"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:title" content="Service Operation"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:description" content="Alle Service-Management-Frameworks geben Empfehlungen zum Servicebetrieb und beschreiben Themen wie Incident Management, Problem Management und Monitoring. Das YaSM-Modell enthält einen schlanken Service-Operation-Prozess."&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:image" content="https://yasm.com/wiki/de/img/yasm-service-management/service-operation-servicebetrieb.jpg"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:image:alt" content="Services betreiben: Service Operation in YaSM und den ITSM-Frameworks."&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;div class=&quot;noresize&quot;&gt;&lt;a href=&quot;https://yasm.com/wiki/en/index.php/Service_Operation&quot;&gt;&lt;img src=&quot;https://yasm.com/wiki/de/img/yasm-wiki/YaSM-Wiki-English.png&quot; width=&quot;140&quot; height=&quot;36&quot; style=&quot;float:right;&quot; alt=&quot;in English&quot; title=&quot;This page in English&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br style=&quot;clear:both;&quot;/&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;div class=&quot;noresize&quot;&gt;&lt;a href=&quot;https://yasm.com/wiki/en/index.php/Service_Operation&quot;&gt;&lt;img src=&quot;https://yasm.com/wiki/de/img/yasm-wiki/YaSM-Wiki-English.png&quot; width=&quot;140&quot; height=&quot;36&quot; style=&quot;float:right;&quot; alt=&quot;in English&quot; title=&quot;This page in English&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br style=&quot;clear:both;&quot;/&gt;</div></td></tr> </table> Andrea https://yasm.com/wiki/de/index.php?title=Service_Operation&diff=1099&oldid=prev Andrea am 23. Juli 2022 um 13:40 Uhr 2022-07-23T13:40:40Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 23. Juli 2022, 15:40 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l5">Zeile 5:</td> <td colspan="2" class="diff-lineno">Zeile 5:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:title&quot; content=&quot;Service Operation | YaSM Service-Management-Wiki&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:title&quot; content=&quot;Service Operation | YaSM Service-Management-Wiki&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:description&quot; content=&quot;Service Operation dient dem Ziel, &#039;die Aktivitäten und Prozesse zu koordinieren und auszuführen, die erforderlich sind, um Anwendern und Kunden die Services in der vereinbarten Qualität bereitzustellen und zu managen.&#039;&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:description&quot; content=&quot;Service Operation dient dem Ziel, &#039;die Aktivitäten und Prozesse zu koordinieren und auszuführen, die erforderlich sind, um Anwendern und Kunden die Services in der vereinbarten Qualität bereitzustellen und zu managen.&#039;&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property="og:site_name" content="YaSM"&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property="og:site_name" content="YaSM <ins style="font-weight: bold; text-decoration: none;">Service Management</ins>"&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:type&quot; content=&quot;article&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:type&quot; content=&quot;article&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;article:publisher&quot; content=&quot;https://www.facebook.com/yasmcom&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;article:publisher&quot; content=&quot;https://www.facebook.com/yasmcom&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l40">Zeile 40:</td> <td colspan="2" class="diff-lineno">Zeile 40:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;dateCreated&quot; content=&quot;2015-07-28&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;dateCreated&quot; content=&quot;2015-07-28&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;dateModified&quot; content=&quot;2020-02-25&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;dateModified&quot; content=&quot;2020-02-25&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;img <del style="font-weight: bold; text-decoration: none;">itemprop="thumbnailUrl" </del>style="margin:5px 0px 30px 30px; float:right;" <del style="font-weight: bold; text-decoration: none;">src</del>="https://yasm.com/wiki/de/img/yasm-service-management/480px/service-operation-servicebetrieb.jpg" width="480" height="270" alt="Services betreiben: Service Operation in YaSM und den ITSM-Frameworks." title="Service Operation in YaSM"&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;img style="margin:5px 0px 30px 30px; float:right;" <ins style="font-weight: bold; text-decoration: none;">srcset</ins>="https://yasm.com/wiki/de/img/yasm-service-management/480px<ins style="font-weight: bold; text-decoration: none;">/service-operation-servicebetrieb.jpg 480w, https://yasm.com/wiki/de/img/yasm-service-management/service-operation-servicebetrieb.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/de/img/yasm-service-management</ins>/service-operation-servicebetrieb.jpg" width="480" height="270" alt="Services betreiben: Service Operation in YaSM und den ITSM-Frameworks." title="Service Operation in YaSM"&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/a&gt;&lt;/div&gt;&lt;/html&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/a&gt;&lt;/div&gt;&lt;/html&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;span style=&quot;word-wrap:normal;&quot; id=&quot;md-webpage-description&quot; itemprop=&quot;description&quot;&gt;[[LP4: Betreiben der Services|Service&amp;nbsp;Operation]] dient dem Ziel, &quot;die Aktivitäten und Prozesse zu koordinieren und auszuführen, die erforderlich sind, um Anwendern und Kunden die [[Service|Services]] in der vereinbarten Qualität bereitzustellen und zu managen. Der Servicebetrieb ist auch für das fortwährende Managen der technischen Infrastruktur verantwortlich, mit der die Services erbracht und unterstützt werden&quot; [[#ref-cabinet-office-service-operation|[1]]].&lt;/span&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;span style=&quot;word-wrap:normal;&quot; id=&quot;md-webpage-description&quot; itemprop=&quot;description&quot;&gt;[[LP4: Betreiben der Services|Service&amp;nbsp;Operation]] dient dem Ziel, &quot;die Aktivitäten und Prozesse zu koordinieren und auszuführen, die erforderlich sind, um Anwendern und Kunden die [[Service|Services]] in der vereinbarten Qualität bereitzustellen und zu managen. Der Servicebetrieb ist auch für das fortwährende Managen der technischen Infrastruktur verantwortlich, mit der die Services erbracht und unterstützt werden&quot; [[#ref-cabinet-office-service-operation|[1]]].&lt;/span&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l98">Zeile 98:</td> <td colspan="2" class="diff-lineno">Zeile 98:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Video==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Video==</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;a href="https://yasm.com/de/videos/yasm-incident-management-support" &gt;&lt;img <del style="font-weight: bold; text-decoration: none;">src</del>="https://yasm.com/de/content/videos/yasm-incident-management-support/480px/yasm-service-support-incident-management-kundensupport.jpg" width="480" height="270" class="thumbimage" alt="Video zum Service-Operation-Prozess: Guter Kunden-Support ist kein Zufall." title="Video starten: Service Operation in YaSM" style="display: block; float: right; margin-right: 0px; margin-bottom: 10px; margin-left: 10px" /&gt;&lt;/a&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;a href="https://yasm.com/de/videos/yasm-incident-management-support" &gt;&lt;img <ins style="font-weight: bold; text-decoration: none;">srcset</ins>="https://yasm.com/de/content/videos/yasm-incident-management-support/480px<ins style="font-weight: bold; text-decoration: none;">/yasm-service-support-incident-management-kundensupport.jpg 480w, https://yasm.com/de/content/videos/yasm-incident-management-support/yasm-service-support-incident-management-kundensupport.jpg 1280w" sizes="100vw" src="https://yasm.com/de/content/videos/yasm-incident-management-support</ins>/yasm-service-support-incident-management-kundensupport.jpg" width="480" height="270" class="thumbimage" alt="Video zum Service-Operation-Prozess: Guter Kunden-Support ist kein Zufall." title="Video starten: Service Operation in YaSM" style="display: block; float: right; margin-right: 0px; margin-bottom: 10px; margin-left: 10px" /&gt;&lt;/a&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style=&quot;margin-top: 10px; word-wrap:normal;&quot;&gt;In&amp;nbsp;diesem&amp;nbsp;Video erfahren Sie, aus welchem Grund Service-Provider mit Incidents und Serviceaufträgen professionell umgehen müssen.&lt;br /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style=&quot;margin-top: 10px; word-wrap:normal;&quot;&gt;In&amp;nbsp;diesem&amp;nbsp;Video erfahren Sie, aus welchem Grund Service-Provider mit Incidents und Serviceaufträgen professionell umgehen müssen.&lt;br /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>(Aus unserer Video-Serie &quot;Die goldenen Regeln für erfolgreiches Service-Management&quot;).&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>(Aus unserer Video-Serie &quot;Die goldenen Regeln für erfolgreiches Service-Management&quot;).&lt;/p&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l143">Zeile 143:</td> <td colspan="2" class="diff-lineno">Zeile 143:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;alternativeHeadline&quot; content=&quot;Wie funktioniert Service Operation (Service-Betrieb)? &quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;alternativeHeadline&quot; content=&quot;Wie funktioniert Service Operation (Service-Betrieb)? &quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;url&quot; href=&quot;https://yasm.com/wiki/de/index.php/Service_Operation&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;url&quot; href=&quot;https://yasm.com/wiki/de/index.php/Service_Operation&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">  &lt;time itemprop="dateModified" datetime="2022-07-02"&gt;&lt;/time&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;primaryImageOfPage&quot; href=&quot;https://yasm.com/wiki/de/img/yasm-service-management/service-operation-servicebetrieb.jpg&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;primaryImageOfPage&quot; href=&quot;https://yasm.com/wiki/de/img/yasm-service-management/service-operation-servicebetrieb.jpg&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;significantLinks&quot; content=&quot;https://yasm.com/wiki/de/index.php/LP4:_Betreiben_der_Services&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;significantLinks&quot; content=&quot;https://yasm.com/wiki/de/index.php/LP4:_Betreiben_der_Services&quot; /&gt;</div></td></tr> </table> Andrea https://yasm.com/wiki/de/index.php?title=Service_Operation&diff=1084&oldid=prev Andrea am 2. Juli 2022 um 13:15 Uhr 2022-07-02T13:15:45Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 2. Juli 2022, 15:15 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l31">Zeile 31:</td> <td colspan="2" class="diff-lineno">Zeile 31:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;height&quot; content=&quot;675&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;height&quot; content=&quot;675&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;representativeOfPage&quot; content=&quot;true&quot;/&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;representativeOfPage&quot; content=&quot;true&quot;/&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject"&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="url" content="https://yasm.com/wiki/de/img/yasm-service-management/480px/service-operation-servicebetrieb.jpg" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="width" content="480" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="height" content="270" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="dateCreated" content="2022-06-30" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="datePublished" content="2022-07-02" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;/span&gt;</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;dateCreated&quot; content=&quot;2015-07-28&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;dateCreated&quot; content=&quot;2015-07-28&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;dateModified&quot; content=&quot;2020-02-25&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;dateModified&quot; content=&quot;2020-02-25&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;img itemprop="thumbnailUrl" style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/de/img/yasm-service-management/service-operation-servicebetrieb.jpg" width="480" height="270" alt="Services betreiben: Service Operation in YaSM und den ITSM-Frameworks." title="Service Operation in YaSM"&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;img itemprop="thumbnailUrl" style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/de/img/yasm-service-management<ins style="font-weight: bold; text-decoration: none;">/480px</ins>/service-operation-servicebetrieb.jpg" width="480" height="270" alt="Services betreiben: Service Operation in YaSM und den ITSM-Frameworks." title="Service Operation in YaSM"&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/a&gt;&lt;/div&gt;&lt;/html&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/a&gt;&lt;/div&gt;&lt;/html&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;span style=&quot;word-wrap:normal;&quot; id=&quot;md-webpage-description&quot; itemprop=&quot;description&quot;&gt;[[LP4: Betreiben der Services|Service&amp;nbsp;Operation]] dient dem Ziel, &quot;die Aktivitäten und Prozesse zu koordinieren und auszuführen, die erforderlich sind, um Anwendern und Kunden die [[Service|Services]] in der vereinbarten Qualität bereitzustellen und zu managen. Der Servicebetrieb ist auch für das fortwährende Managen der technischen Infrastruktur verantwortlich, mit der die Services erbracht und unterstützt werden&quot; [[#ref-cabinet-office-service-operation|[1]]].&lt;/span&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;span style=&quot;word-wrap:normal;&quot; id=&quot;md-webpage-description&quot; itemprop=&quot;description&quot;&gt;[[LP4: Betreiben der Services|Service&amp;nbsp;Operation]] dient dem Ziel, &quot;die Aktivitäten und Prozesse zu koordinieren und auszuführen, die erforderlich sind, um Anwendern und Kunden die [[Service|Services]] in der vereinbarten Qualität bereitzustellen und zu managen. Der Servicebetrieb ist auch für das fortwährende Managen der technischen Infrastruktur verantwortlich, mit der die Services erbracht und unterstützt werden&quot; [[#ref-cabinet-office-service-operation|[1]]].&lt;/span&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l57">Zeile 57:</td> <td colspan="2" class="diff-lineno">Zeile 64:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Service-Operation-Prozess in YaSM==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Service-Operation-Prozess in YaSM==</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Da sich die heute gebräuchlichen Leitlinien für den Servicebetrieb über lange Zeit etabliert haben und allgemein anerkannt sind, basiert der YaSM Service-Operation-Prozess auf den Empfehlungen von ITIL&lt;sup&gt;&lt;small&gt;&amp;#174;&lt;/small&gt;&lt;/sup&gt; und anderen Service-Management-Frameworks.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Da sich die heute gebräuchlichen Leitlinien für den Servicebetrieb über lange Zeit etabliert haben und allgemein anerkannt sind, basiert der <ins style="font-weight: bold; text-decoration: none;">[[Was_ist_YaSM|</ins>YaSM<ins style="font-weight: bold; text-decoration: none;">]] </ins>Service-Operation-Prozess auf den Empfehlungen von ITIL&lt;sup&gt;&lt;small&gt;&amp;#174;&lt;/small&gt;&lt;/sup&gt; und anderen Service-Management-Frameworks.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>====Inputs und Outputs====</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>====Inputs und Outputs====</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l91">Zeile 91:</td> <td colspan="2" class="diff-lineno">Zeile 98:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Video==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Video==</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;a href="https://yasm.com/de/videos/yasm-incident-management-support" &gt;&lt;img src="https://yasm.com/de/content/videos/yasm-incident-management-support/yasm-service-support-incident-management-kundensupport.jpg" width="<del style="font-weight: bold; text-decoration: none;">422</del>" height="<del style="font-weight: bold; text-decoration: none;">238</del>" class="thumbimage" alt="Video zum Service-Operation-Prozess: Guter Kunden-Support ist kein Zufall." title="Video starten: Service Operation in YaSM" style="display: block; float: right; margin-<del style="font-weight: bold; text-decoration: none;">top</del>: <del style="font-weight: bold; text-decoration: none;">10px; margin-left: 30px</del>; margin-bottom: 10px; margin-<del style="font-weight: bold; text-decoration: none;">right</del>: 10px" /&gt;&lt;/a&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;a href="https://yasm.com/de/videos/yasm-incident-management-support" &gt;&lt;img src="https://yasm.com/de/content/videos/yasm-incident-management-support<ins style="font-weight: bold; text-decoration: none;">/480px</ins>/yasm-service-support-incident-management-kundensupport.jpg" width="<ins style="font-weight: bold; text-decoration: none;">480</ins>" height="<ins style="font-weight: bold; text-decoration: none;">270</ins>" class="thumbimage" alt="Video zum Service-Operation-Prozess: Guter Kunden-Support ist kein Zufall." title="Video starten: Service Operation in YaSM" style="display: block; float: right; margin-<ins style="font-weight: bold; text-decoration: none;">right</ins>: <ins style="font-weight: bold; text-decoration: none;">0px</ins>; margin-bottom: 10px; margin-<ins style="font-weight: bold; text-decoration: none;">left</ins>: 10px" /&gt;&lt;/a&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style=&quot;margin-top: 10px; word-wrap:normal;&quot;&gt;In&amp;nbsp;diesem&amp;nbsp;Video erfahren Sie, aus welchem Grund Service-Provider mit Incidents und Serviceaufträgen professionell umgehen müssen.&lt;br /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style=&quot;margin-top: 10px; word-wrap:normal;&quot;&gt;In&amp;nbsp;diesem&amp;nbsp;Video erfahren Sie, aus welchem Grund Service-Provider mit Incidents und Serviceaufträgen professionell umgehen müssen.&lt;br /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>(Aus unserer Video-Serie &quot;Die goldenen Regeln für erfolgreiches Service-Management&quot;).&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>(Aus unserer Video-Serie &quot;Die goldenen Regeln für erfolgreiches Service-Management&quot;).&lt;/p&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l100">Zeile 100:</td> <td colspan="2" class="diff-lineno">Zeile 107:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Themenverwandte Seiten==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Themenverwandte Seiten==</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* [[Service-Management-Prozesse|YaSM Service-Management-Prozesse]] &amp;nbsp;&amp;nbsp;&amp;#<del style="font-weight: bold; text-decoration: none;">11208</del>;&amp;nbsp; [[LP4: Betreiben der Services]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* [[Service-Management-Prozesse|YaSM Service-Management-Prozesse]] &amp;nbsp;&amp;nbsp;&amp;#<ins style="font-weight: bold; text-decoration: none;">10132</ins>;&amp;nbsp; [[LP4: Betreiben der Services]]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* [[YaSM_und_ITIL#ITIL_4-Practices_und_YaSM-Prozesse|ITIL 4 Practices und YaSM-Prozesse]]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* [[YaSM_und_ITIL#ITIL_4-Practices_und_YaSM-Prozesse|ITIL 4 Practices und YaSM-Prozesse]]</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* [[YaSM und ITIL V3]] &amp;nbsp;&amp;nbsp;&amp;#<del style="font-weight: bold; text-decoration: none;">11208</del>;&amp;nbsp; [[YaSM_und_ITIL_V3#YaSM_und_ITIL_Service_Operation|YaSM vs. ITIL Service Operation]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* [[YaSM und ITIL V3]] &amp;nbsp;&amp;nbsp;&amp;#<ins style="font-weight: bold; text-decoration: none;">10132</ins>;&amp;nbsp; [[YaSM_und_ITIL_V3#YaSM_und_ITIL_Service_Operation|YaSM vs. ITIL Service Operation]]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Externe Links und Literatur==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Externe Links und Literatur==</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l135">Zeile 135:</td> <td colspan="2" class="diff-lineno">Zeile 142:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;!-- define schema.org/WebPage --&gt; &lt;span itemid=&quot;https://yasm.com/wiki/de/index.php/Service_Operation&quot; itemscope itemtype=&quot;https://schema.org/WebPage&quot; itemref=&quot;md-webpage-description&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;!-- define schema.org/WebPage --&gt; &lt;span itemid=&quot;https://yasm.com/wiki/de/index.php/Service_Operation&quot; itemscope itemtype=&quot;https://schema.org/WebPage&quot; itemref=&quot;md-webpage-description&quot;&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;alternativeHeadline&quot; content=&quot;Wie funktioniert Service Operation (Service-Betrieb)? &quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;alternativeHeadline&quot; content=&quot;Wie funktioniert Service Operation (Service-Betrieb)? &quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;link itemprop="url" href="https://yasm.com/wiki/de/index.php/Service_Operation" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;time itemprop="dateModified" datetime="2022-07-02"&gt;&lt;/time&gt;</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;primaryImageOfPage&quot; href=&quot;https://yasm.com/wiki/de/img/yasm-service-management/service-operation-servicebetrieb.jpg&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;primaryImageOfPage&quot; href=&quot;https://yasm.com/wiki/de/img/yasm-service-management/service-operation-servicebetrieb.jpg&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;significantLinks&quot; content=&quot;https://yasm.com/wiki/de/index.php/LP4:_Betreiben_der_Services&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;significantLinks&quot; content=&quot;https://yasm.com/wiki/de/index.php/LP4:_Betreiben_der_Services&quot; /&gt;</div></td></tr> </table> Andrea https://yasm.com/wiki/de/index.php?title=Service_Operation&diff=1064&oldid=prev Andrea am 26. Januar 2022 um 17:00 Uhr 2022-01-26T17:00:16Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 26. Januar 2022, 19:00 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l91">Zeile 91:</td> <td colspan="2" class="diff-lineno">Zeile 91:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Video==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Video==</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;a href="https://yasm.com/de/videos/yasm-incident-management-support" &gt;&lt;img src="https://yasm.com/de/content/videos/yasm-incident-management-support/yasm-service-support-incident-management.jpg" width="422" height="238" class="thumbimage" alt="Video zum Service-Operation-Prozess: Guter Kunden-Support ist kein Zufall." title="Video starten: Service Operation in YaSM" style="display: block; float: right; margin-top: 10px; margin-left: 30px; margin-bottom: 10px; margin-right: 10px" /&gt;&lt;/a&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;a href="https://yasm.com/de/videos/yasm-incident-management-support" &gt;&lt;img src="https://yasm.com/de/content/videos/yasm-incident-management-support/yasm-service-support-incident-management<ins style="font-weight: bold; text-decoration: none;">-kundensupport</ins>.jpg" width="422" height="238" class="thumbimage" alt="Video zum Service-Operation-Prozess: Guter Kunden-Support ist kein Zufall." title="Video starten: Service Operation in YaSM" style="display: block; float: right; margin-top: 10px; margin-left: 30px; margin-bottom: 10px; margin-right: 10px" /&gt;&lt;/a&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style=&quot;margin-top: 10px; word-wrap:normal;&quot;&gt;In&amp;nbsp;diesem&amp;nbsp;Video erfahren Sie, aus welchem Grund Service-Provider mit Incidents und Serviceaufträgen professionell umgehen müssen.&lt;br /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style=&quot;margin-top: 10px; word-wrap:normal;&quot;&gt;In&amp;nbsp;diesem&amp;nbsp;Video erfahren Sie, aus welchem Grund Service-Provider mit Incidents und Serviceaufträgen professionell umgehen müssen.&lt;br /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>(Aus unserer Video-Serie &quot;Die goldenen Regeln für erfolgreiches Service-Management&quot;).&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>(Aus unserer Video-Serie &quot;Die goldenen Regeln für erfolgreiches Service-Management&quot;).&lt;/p&gt;</div></td></tr> </table> Andrea https://yasm.com/wiki/de/index.php?title=Service_Operation&diff=1061&oldid=prev Andrea am 16. Januar 2022 um 17:30 Uhr 2022-01-16T17:30:04Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="de"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Nächstältere Version</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Version vom 16. Januar 2022, 19:30 Uhr</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l136">Zeile 136:</td> <td colspan="2" class="diff-lineno">Zeile 136:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;alternativeHeadline&quot; content=&quot;Wie funktioniert Service Operation (Service-Betrieb)? &quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;alternativeHeadline&quot; content=&quot;Wie funktioniert Service Operation (Service-Betrieb)? &quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;primaryImageOfPage&quot; href=&quot;https://yasm.com/wiki/de/img/yasm-service-management/service-operation-servicebetrieb.jpg&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;primaryImageOfPage&quot; href=&quot;https://yasm.com/wiki/de/img/yasm-service-management/service-operation-servicebetrieb.jpg&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">  &lt;link itemprop="Image" href="https://yasm.com/wiki/de/img/yasm-service-management/service-operation-servicebetrieb.jpg" /&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;significantLinks&quot; content=&quot;https://yasm.com/wiki/de/index.php/LP4:_Betreiben_der_Services&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;significantLinks&quot; content=&quot;https://yasm.com/wiki/de/index.php/LP4:_Betreiben_der_Services&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;significantLinks&quot; content=&quot;https://yasm.com/wiki/de/index.php/YaSM_und_ITIL_V3#YaSM_und_ITIL_Service_Operation&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;significantLinks&quot; content=&quot;https://yasm.com/wiki/de/index.php/YaSM_und_ITIL_V3#YaSM_und_ITIL_Service_Operation&quot; /&gt;</div></td></tr> </table> Andrea https://yasm.com/wiki/de/index.php?title=Service_Operation&diff=982&oldid=prev Andrea am 26. April 2021 um 12:46 Uhr 2021-04-26T12:46:14Z <p></p> <a href="https://yasm.com/wiki/de/index.php?title=Service_Operation&amp;diff=982&amp;oldid=900">Änderungen zeigen</a> Andrea https://yasm.com/wiki/de/index.php?title=Service_Operation&diff=900&oldid=prev Andrea: Die Seite wurde neu angelegt: „<itpmch><title>Service Operation | YaSM-Wiki</title> <meta name="keywords" content="yasm service operation, servicebetrieb, yasm vs itil service operation, ser…“ 2020-03-08T11:36:52Z <p>Die Seite wurde neu angelegt: „&lt;itpmch&gt;&lt;title&gt;Service Operation | YaSM-Wiki&lt;/title&gt; &lt;meta name=&quot;keywords&quot; content=&quot;yasm service operation, servicebetrieb, yasm vs itil service operation, ser…“</p> <p><b>Neue Seite</b></p><div>&lt;itpmch&gt;&lt;title&gt;Service Operation | YaSM Service-Management-Wiki&lt;/title&gt;<br /> &lt;meta name=&quot;keywords&quot; content=&quot;yasm service operation, servicebetrieb, yasm vs itil service operation, service operation prozess, servicebetriebsprozess, lean service operation&quot; /&gt;<br /> &lt;meta name=&quot;description&quot; content=&quot;Alle Service-Management-Frameworks geben Empfehlungen zum Servicebetrieb und beschreiben Themen wie Incident Management, Problem Management und Monitoring. 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Das YaSM-Modell enthält einen schlanken Service-Operation-Prozess.&quot;&gt;<br /> &lt;meta name=&quot;twitter:image&quot; content=&quot;https://yasm.com/wiki/de/img/yasm-service-management/service-operation-servicebetrieb.jpg&quot;&gt;<br /> &lt;meta name=&quot;twitter:image:alt&quot; content=&quot;Services betreiben: Service-Operation in YaSM und den ITSM-Frameworks.&quot;&gt;<br /> &lt;/itpmch&gt;<br /> &lt;html&gt;&lt;div class=&quot;floatright&quot;&gt;&lt;div class=&quot;noresize&quot;&gt;&lt;map name=&quot;ImageMap_yasm-wiki-teilen&quot;&gt;&lt;area href=&quot;https://www.linkedin.com/shareArticle?url=https%3A%2F%2Fyasm.com%2Fwiki%2Fde%2Findex.php%2FService_Operation&amp;hl=de_DE&amp;source=YaSM-Wiki&quot; class=&quot;plainlinks&quot; rel=&quot;nofollow&quot; shape=&quot;rect&quot; coords=&quot;55,0,99,36&quot; alt=&quot;diese Seite auf LinkedIn teilen&quot; title=&quot;diese Seite auf LinkedIn teilen&quot;/&gt;&lt;area href=&quot;https://twitter.com/intent/tweet?url=https%3A%2F%2Fyasm.com%2Fwiki%2Fde%2Findex.php%2FService_Operation%26text%3D%23YaSMwiki%20%7C%20Service%20Operation%20(Servicebetrieb)%20in%20YaSM%20und%20den%20bekannten%20Service-Management-Frameworks.%0A%E2%96%BA&amp;lang=de&amp;via=yasmcom&quot; class=&quot;plainlinks&quot; rel=&quot;nofollow&quot; shape=&quot;rect&quot; coords=&quot;97,0,140,36&quot; alt=&quot;diese Seite auf Twitter teilen&quot; title=&quot;diese Seite auf Twitter teilen&quot;/&gt;&lt;/map&gt;&lt;img alt=&quot;diese Seite teilen&quot; src=&quot;https://yasm.com/wiki/de/img/yasm-wiki/YaSM-Wiki-teilen.png&quot; width=&quot;140&quot; height=&quot;36&quot; usemap=&quot;#ImageMap_yasm-wiki-teilen&quot;/&gt;&lt;/div&gt;&lt;/div&gt;<br /> &lt;div class=&quot;noresize&quot;&gt;&lt;a href=&quot;https://yasm.com/wiki/en/index.php/Service_Operation&quot;&gt;&lt;img src=&quot;https://yasm.com/wiki/de/img/yasm-wiki/YaSM-Wiki-English.png&quot; width=&quot;140&quot; height=&quot;36&quot; style=&quot;float:left;&quot; alt=&quot;in English&quot; title=&quot;This page in English&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br style=&quot;clear:both;&quot;/&gt;<br /> &lt;p&gt;&amp;nbsp;&lt;/p&gt;<br /> <br /> &lt;div id=&quot;https://yasm.com/wiki/de/img/yasm-service-management/service-operation-servicebetrieb.jpg&quot; itemscope itemtype=&quot;https://schema.org/ImageObject&quot;&gt;<br /> &lt;a itemprop=&quot;contentUrl&quot; title=&quot;Service-Operation in YaSM&quot; href=&quot;https://yasm.com/wiki/de/img/yasm-service-management/service-operation-servicebetrieb.jpg&quot; /&gt;<br /> &lt;meta itemprop=&quot;caption&quot; content=&quot;Service-Operation (Servicebetrieb) in YaSM&quot; /&gt;<br /> &lt;meta itemprop=&quot;description&quot; content=&quot;YaSM Service-Operation: Was ist das Besondere am Servicebetrieb in YaSM?&quot; /&gt;<br /> &lt;meta itemprop=&quot;width&quot; content=&quot;1200&quot; /&gt;<br /> &lt;meta itemprop=&quot;height&quot; content=&quot;675&quot; /&gt;<br /> &lt;meta itemprop=&quot;dateCreated&quot; content=&quot;2015-07-28&quot; /&gt;<br /> &lt;meta itemprop=&quot;dateModified&quot; content=&quot;2020-02-25&quot; /&gt;<br /> &lt;img itemprop=&quot;thumbnailUrl&quot; style=&quot;margin:5px 0px 30px 30px; float:right;&quot; src=&quot;https://yasm.com/wiki/de/img/yasm-service-management/service-operation-servicebetrieb.jpg&quot; width=&quot;480&quot; height=&quot;270&quot; alt=&quot;Services betreiben: Service-Operation in YaSM und den ITSM-Frameworks.&quot; title=&quot;Service-Operation in YaSM&quot;&gt;<br /> &lt;/a&gt;&lt;/div&gt;&lt;/html&gt;<br /> [[LP4: Betreiben der Services|Service Operation]] dient dem Ziel, &quot;die Aktivitäten und Prozesse zu koordinieren und auszuführen, die erforderlich sind, um Anwendern und Kunden die Services in der vereinbarten Qualität bereitzustellen und zu managen. Der Servicebetrieb ist auch für das fortwährende Managen der technischen Infrastruktur verantwortlich, mit der die Services erbracht und unterstützt werden&quot; [[#ref-cabinet-office-service-operation|[1]]].<br /> &lt;p&gt;&amp;nbsp;&lt;/p&gt;<br /> <br /> ==Service Operation in den ITSM-Frameworks==<br /> <br /> Wer sich seit längerem mit dem Thema ITSM beschäftigt, wird Service Operation sehr wahrscheinlich als eine der fünf Phasen des Service-Lifecycles kennen, der mit ITIL&lt;sup&gt;&lt;small&gt;&amp;#174;&lt;/small&gt;&lt;/sup&gt; V3 eingeführt wurde. Das [[#ref-cabinet-office-service-operation|ITIL V3-Buch über den Servicebetrieb]] beschreibt Service Operation als diejenige Phase (&quot;Stage&quot;) im Lifecycle, die neue bzw. geänderte Services von [[Service Transition|Service Transition]] (Serviceüberführung) übernimmt, nachdem die Testkriterien erfüllt wurden. Der Servicebetrieb ist dann dafür verantwortlich, dass die Services alle vereinbarten betrieblichen Zielwerte erreichen. Hier werden außerdem alle im Service Design definierten Kennzahlen gemessen sowie Reports und Statistiken erstellt. Diese Daten sind wichtige Inputs für die nächste Phase im Service-Lifecycle, die [[Continual Service Improvement|kontinuierliche Service-Verbesserung]].<br /> <br /> [[YaSM_und_ITIL_V3#YaSM_und_ITIL_Service_Operation|Service Operation]] nach [[ITIL#ITIL_V3|ITIL V3]] umfasst fünf Prozesse:<br /> * Event Management<br /> * Incident Management<br /> * Request Fulfilment<br /> * Problem Management<br /> * Access Management.<br /> <br /> In [[ITIL#ITIL_4|ITIL&lt;sup&gt;&lt;small&gt;&amp;#174;&lt;/small&gt;&lt;/sup&gt; 4]] wurde das Konzept des Service-Lifecycles zugunsten eines ganzheitlicheren Ansatzes wieder aufgegeben. ITIL 4 schreibt keine bestimmten Prozesse mehr vor, die Organisationen implementieren sollten, aber die bekannten ITIL-Prozesse aus Service Operation finden sich in ITIL 4 als [[ITIL#ITIL-4-Practices|&quot;Practices&quot; (Praktiken)]] wieder. Demzufolge werden [[YaSM_und_ITIL#ITIL-4-Incident-management|Incident Management]], [[YaSM_und_ITIL#ITIL-4-Problem-management|Problem Management]] und [[YaSM_und_ITIL#ITIL-4-Service-request-management|Service Request Management]] in ITIL 4 als Praktiken bezeichnet [[#ref-axelos-2019|[2]]].<br /> <br /> Andere Service-Management-Frameworks, wie beispielsweise CMMI-SVC&lt;sup&gt;&lt;small&gt;&amp;#174;&lt;/small&gt;&lt;/sup&gt;, USMBOK&amp;trade; und COBIT&lt;sup&gt;&lt;small&gt;&amp;#174;&lt;/small&gt;&lt;/sup&gt;, enthalten gleichermaßen Prozesse zum Lösen von Incidents und Problems, wenn auch gelegentlich unter etwas anderen Bezeichnungen; so gibt es z.B. in CMMI-SVC&lt;sup&gt;&lt;small&gt;&amp;#174;&lt;/small&gt;&lt;/sup&gt; eine Process Area &quot;Incident resolution and prevention&quot;.<br /> <br /> In [[VeriSM]]&amp;trade; wird das VeriSM-Modell als &quot;ein Service-Management-Betriebsmodell für eine Organisation&quot; eingeführt [[#IFDC-2017|[3]]]. VeriSM beschreibt &quot;[[VeriSM_und_YaSM#VeriSM-Phasen_und_entsprechende_YaSM-Prozesse|High-Level Stages]]&quot; für Entwicklung und Bereitstellung von Produkten und Services. Zwei von diesen Phasen, &quot;[[VeriSM_und_YaSM#VeriSM-Phase_3:_Bereitstellen_.28Provide.29|Provide]]&quot; (Bereitstellen) und &quot;[[VeriSM_und_YaSM#VeriSM-Phase_4:_Reagieren_.28Respond.29|Respond]]&quot; (in etwa: Antworten oder Reagieren), umfassen betriebliche Aktivitäten zum Managen von Incidents, Problems und Service Requests (VeriSM verwendet jedoch den Begriff &quot;Issue&quot; statt Incident).<br /> &lt;p&gt;&amp;nbsp;&lt;/p&gt;<br /> <br /> ==Service-Operation-Prozess in YaSM==<br /> <br /> Da sich die heute gebräuchlichen Leitlinien für den Servicebetrieb über lange Zeit etabliert haben und allgemein anerkannt sind, basiert der YaSM Service-Operation-Prozess auf den Empfehlungen von ITIL&lt;sup&gt;&lt;small&gt;&amp;#174;&lt;/small&gt;&lt;/sup&gt; und anderen Service-Management-Frameworks.<br /> &lt;p&gt;&amp;nbsp;&lt;/p&gt;<br /> <br /> ====Inputs und Outputs====<br /> <br /> Genauso wie in ITIL startet der [[LP4: Betreiben der Services|Service-Operation-Prozess]] in YaSM, nachdem ein Service implementiert wurde.<br /> <br /> Aus der [[LP3: Erstellen neuer oder geänderter Services|Service-Implementierungs-Phase]] erhält Service Operation eine genehmigte Definition des zu erbringenden Service mit einer genauen Beschreibung des Service und der zu erreichenden Service-Levels. Dieser Input spielt für Service Operation eine besonders wichtige Rolle, denn die Servicedefinition setzt dem Service-Verantwortlichen klare Zielvorgaben und erlaubt ihm oder ihr, die Betriebsaufgaben entsprechend zu steuern.<br /> <br /> Hinzu kommt, dass es erst mit Hilfe klar definierter Service-Level-Ziele möglich wird, Service-Berichte zu erstellen, die aussagekräftig genug sind, um die Services in der Folge kontinuierlich verbessern zu können.<br /> <br /> Ein anderer wichtiger Input für Service Operation ist das [[LP4:_Betreiben_der_Services#Service-Betriebshandbuch|Service-Betriebshandbuch]], in dem alle Aktivitäten beschrieben werden, die für den Betrieb eines Service erforderlich sind, wie z.B. regelmäßige Wartungsarbeiten. In YaSM wird dieses Handbuch im Rahmen der Service-Implementierungs-Phase erstellt. Auf diese Weise können wir sicher sein, dass alle relevanten Informationen und Anweisungen für den Betrieb verfügbar sind, sobald ein Service in den Regelbetrieb übergeht.<br /> &lt;p&gt;&amp;nbsp;&lt;/p&gt;<br /> <br /> ====Kern-Aktivitäten====<br /> <br /> Welche Aktivitäten umfasst Service Operation?<br /> <br /> Im Wesentlichen beschreibt YaSM zwei Tätigkeiten in mehreren Teilprozessen:<br /> # Überwachen der Services und Erstellen von Service-Qualitätsberichten<br /> # sowie Lösen von Incidents, Service Requests (Serviceaufträgen) und Problemen.<br /> <br /> Die Prozesse in YaSM zum [[LP4.6: Lösen von Incidents und Service Requests|Lösen von Incidents, Bearbeiten von Serviceaufträgen]] und zur [[LP4.7: Lösen von Problemen|Problem-Behandlung]] werden jedem mit Hintergrundwissen in ITIL oder einem anderen Service-Management-Framework sehr vertraut vorkommen.<br /> <br /> Um die Prozesse praktikabel zu gestalten und doppelte Aktivitäten zu vermeiden, werden im YaSM-Modell Incident- und Service-Request-Management zu einem Prozess zusammengefasst. Beide Prozesse sind sehr ähnlich, und es ist wenig sinnvoll, zwei verschiedene Prozesse zu definieren, wenn sich diese in ihrem Ablauf nur an einigen Stellen unterscheiden (wer [[ITIL#ITIL_V2|ITIL V2]] noch kennt, wird sich erinnern, dass Service Requests vor den Zeiten von ITIL V3 noch durch das Incident-Management abgedeckt wurden - und das hat sehr gut funktioniert!).<br /> <br /> Darüber hinaus gibt es in der Regel viele routinemäßig anfallende operative Aufgaben, die im Rahmen des Servicebetriebs durchzuführen sind. Doch wie auch alle anderen Service-Management-Frameworks kann auch YaSM hier nicht ins tiefere Detail gehen: Was genau getan werden muss, ist abhängig vom Typ des zu erbringenden Service und hängt davon ab, welche Infrastruktur verwendet wird.<br /> <br /> IT-Service-Provider zum Beispiel verwenden normalerweise Anwendungen und Systeme unterschiedlicher Hersteller; das macht es fast unmöglich, genaue Anweisungen für den Betrieb zu geben, die jedem gerecht werden. Erst recht werden die alltäglichen betrieblichen Tätigkeiten von beispielsweise einer Restaurantkette ganz andere sein als die eines Anbieters von juristischen Dienstleistungen.<br /> <br /> Aus diesem Grund gibt YaSM generelle Empfehlungen, wie z.B. &quot;regelmäßig die technische Infrastruktur warten&quot;, &quot;regelmäßig Daten-Backups erstellen&quot; usw. Diese Vorgaben können als Grundlage dienen, um je nach Erfordernis detaillierte Betriebshandbücher und Arbeitsanweisungen zu erstellen.<br /> <br /> Die komplette [[LP4:_Betreiben_der_Services#Prozess-Beschreibung|Beschreibung]] des Service-Operation-Prozesses finden Sie hier im YaSM-Wiki, einschließlich einer Definition der [[LP4:_Betreiben_der_Services#Sub-Prozesse|Sub-Prozesse]], Details zu den [[LP4:_Betreiben_der_Services#Prozess-Outputs|Prozess-Outputs]] und einer [[LP4:_Betreiben_der_Services#Rollen_und_Verantwortlichkeiten|RACI-Matrix]].<br /> &lt;p&gt;&amp;nbsp;&lt;/p&gt;<br /> <br /> ==Video==<br /> <br /> &lt;html&gt;&lt;a href=&quot;https://yasm.com/de/videos/yasm-incident-management-support&quot; &gt;&lt;img src=&quot;https://yasm.com/de/videos/yasm-incident-management-support/yasm-service-support-incident-management.jpg&quot; width=&quot;320&quot; height=&quot;180&quot; class=&quot;thumbimage&quot; alt=&quot;Video zum Service-Operation-Prozess: Guter Kunden-Support ist kein Zufall.&quot; title=&quot;Video starten: Service Operation in YaSM&quot; style=&quot;display: block; float: right; margin-top: 10px; margin-left: 30px; margin-bottom: 10px; margin-right: 10px&quot; /&gt;&lt;/a&gt;<br /> &lt;p style=&quot;margin-top: 10px;&quot;&gt;In&amp;nbsp;diesem&amp;nbsp;Video erfahren Sie, aus welchem Grund Service-Provider mit Incidents und Serviceaufträgen professionell umgehen müssen.&lt;br /&gt;<br /> (Aus unserer Video-Serie &quot;Die goldenen Regeln für erfolgreiches Service-Management&quot;).&lt;/p&gt;<br /> &lt;p&gt;Video starten:&lt;/p&gt;<br /> &lt;ul style=&quot;list-style-image: URL(&#039;/wiki/de/img/yasm-wiki/icon-pfeil-rechts.png&#039;);padding-left: 18px;&quot;&gt;<br /> &lt;li&gt;&lt;a href=&quot;https://yasm.com/de/videos/yasm-incident-management-support&quot; title=&quot;Video starten: Service Operation in YaSM&quot;&gt;Guter Kunden-Support ist kein Zufall&lt;/a&gt; (10:41 Min.)&lt;/li&gt;&lt;/ul&gt;<br /> &lt;br style=&quot;clear:both;&quot;/&gt;&lt;br /&gt;&lt;/html&gt;<br /> <br /> ==Themenverwandte Seiten==<br /> * [[Service-Management-Prozesse|YaSM Service-Management-Prozesse]] &amp;nbsp;&amp;nbsp;&amp;#9654;&amp;nbsp; [[LP4: Betreiben der Services]]<br /> * [[YaSM_und_ITIL#ITIL_4-Practices_und_YaSM-Prozesse|ITIL 4 Practices und YaSM-Prozesse]]<br /> * [[YaSM und ITIL V3]] &amp;nbsp;&amp;nbsp;&amp;#9654;&amp;nbsp; [[YaSM_und_ITIL_V3#YaSM_und_ITIL_Service_Operation|YaSM vs. ITIL Service Operation]]<br /> &lt;p&gt;&amp;nbsp;&lt;/p&gt;<br /> <br /> ==Externe Links und Literatur==<br /> *&lt;span id=&quot;ref-service-operation&quot;&gt;[IT Process Wiki - ITIL Service Operation]. -- S. Kempter: IT Process Wiki, &quot;[https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation ITIL Service Operation (Servicebetrieb)]&quot;. - IT Process Maps; Lindau (Bodensee), Deutschland.&lt;/span&gt;<br /> <br /> &lt;span id=&quot;ref-cabinet-office-service-operation&quot;&gt;[1] The Cabinet Office: ITIL&lt;sup&gt;&lt;small&gt;&amp;#174;&lt;/small&gt;&lt;/sup&gt; Service Operation (2011 Edition). - The Stationery Office; London, UK.&lt;/span&gt;&lt;br /&gt;<br /> &lt;span id=&quot;ref-axelos-2019&quot;&gt;[2] AXELOS: ITIL&lt;sup&gt;&lt;small&gt;&amp;#174;&lt;/small&gt;&lt;/sup&gt; Foundation, ITIL 4 Edition. - The Stationery Office; Norwich, UK, 2019.&lt;/span&gt;&lt;br /&gt;<br /> &lt;span id=&quot;IFDC-2017&quot;&gt;[3] IFDC (International Foundation for Digital Competences) (2017). VeriSM&amp;trade; - A Service Management Approach for the Digital Age. Zaltbommel, Netherlands: Van Haren Publishing.&lt;/span&gt;&lt;br /&gt;<br /> <br /> &lt;html&gt;Von:&amp;#160;&amp;#160;Stefan Kempter&amp;#160;&lt;a href=&quot;https://www.linkedin.com/in/stefankempter&quot;&gt;&lt;img style=&quot;margin:0px 0px 0px 0px;&quot; src=&quot;/wiki/de/img/yasm-wiki/bookmarking/linkedin.jpg&quot; width=&quot;16&quot; height=&quot;16&quot; title=&quot;Von: Stefan Kempter | Profil auf LinkedIn&quot; alt=&quot;Autor: Stefan Kempter, IT Process Maps GbR&quot; /&gt;&lt;/a&gt;, IT Process Maps.<br /> &lt;p&gt;&amp;nbsp;&lt;/p&gt;<br /> <br /> &lt;p&gt;&lt;small&gt;<br /> &lt;span itemprop=&quot;breadcrumb&quot; itemscope itemtype=&quot;http://schema.org/BreadcrumbList&quot;&gt;<br /> &lt;span itemprop=&quot;itemListElement&quot; itemscope itemtype=&quot;http://schema.org/ListItem&quot;&gt;<br /> &lt;a itemprop=&quot;item&quot; href=&quot;https://yasm.com/wiki/de/index.php/Service_Operation#Service_Operation_in_den_ITSM-Frameworks&quot;&gt; &lt;span itemprop=&quot;name&quot;&gt;Service Operation in den ITSM-Frameworks&lt;/span&gt;&lt;/a&gt;<br /> &lt;meta itemprop=&quot;position&quot; content=&quot;1&quot; /&gt;&lt;/span&gt; ›<br /> &lt;span itemprop=&quot;itemListElement&quot; itemscope itemtype=&quot;http://schema.org/ListItem&quot;&gt;<br /> &lt;a itemprop=&quot;item&quot; href=&quot;https://yasm.com/wiki/de/index.php/Service_Operation#Service-Operation-Prozess_in_YaSM&quot;&gt; &lt;span itemprop=&quot;name&quot;&gt;Service-Operation-Prozess in YaSM&lt;/span&gt;&lt;/a&gt;<br /> &lt;meta itemprop=&quot;position&quot; content=&quot;2&quot; /&gt;&lt;/span&gt; ›<br /> &lt;span itemprop=&quot;itemListElement&quot; itemscope itemtype=&quot;http://schema.org/ListItem&quot;&gt;<br /> &lt;a itemprop=&quot;item&quot; href=&quot;https://yasm.com/wiki/de/index.php/Service_Operation#Inputs_und_Outputs&quot;&gt; &lt;span itemprop=&quot;name&quot;&gt;Inputs und Outputs&lt;/span&gt;&lt;/a&gt;<br /> &lt;meta itemprop=&quot;position&quot; content=&quot;3&quot; /&gt;&lt;/span&gt; ›<br /> &lt;span itemprop=&quot;itemListElement&quot; itemscope itemtype=&quot;http://schema.org/ListItem&quot;&gt;<br /> &lt;a itemprop=&quot;item&quot; href=&quot;https://yasm.com/wiki/de/index.php/Service_Operation#Kern-Aktivit.C3.A4ten&quot;&gt; &lt;span itemprop=&quot;name&quot;&gt;Kern-Aktivitäten&lt;/span&gt;&lt;/a&gt;<br /> &lt;meta itemprop=&quot;position&quot; content=&quot;4&quot; /&gt;&lt;/span&gt; ›<br /> &lt;span itemprop=&quot;itemListElement&quot; itemscope itemtype=&quot;http://schema.org/ListItem&quot;&gt;<br /> &lt;a itemprop=&quot;item&quot; href=&quot;https://yasm.com/wiki/de/index.php/Service_Operation#Video&quot;&gt; &lt;span itemprop=&quot;name&quot;&gt;Video&lt;/span&gt;&lt;/a&gt;<br /> &lt;meta itemprop=&quot;position&quot; content=&quot;5&quot; /&gt;&lt;/span&gt;<br /> &lt;/span&gt;<br /> &lt;/small&gt;&lt;/p&gt;<br /> <br /> &lt;!-- define schema.org/WebPage --&gt; &lt;span itemid=&quot;https://yasm.com/wiki/de/index.php/Service_Operation&quot; itemscope itemtype=&quot;https://schema.org/WebPage&quot;&gt;<br /> &lt;meta itemprop=&quot;alternativeHeadline&quot; content=&quot;Wie funktioniert Service Operation (Service-Betrieb)? &quot; /&gt;<br /> &lt;link itemprop=&quot;url&quot; href=&quot;https://yasm.com/wiki/de/index.php/Service_Operation&quot; /&gt;<br /> &lt;meta itemprop=&quot;description&quot; content=&quot;Alle Service-Management-Frameworks geben Empfehlungen zum Servicebetrieb und beschreiben Themen wie Incident Management, Problem Management und Monitoring. 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