YaSM Service Management Wiki:About

From YaSM Service Management Wiki

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Welcome to the YaSM Wiki!

Stefan Kempter, author of the YaSM Service Management Model and the YaSM service management model
Stefan Kempter, IT Process Maps. Contact Stefan: @LinkedIn

Dr. Andrea Kempter, author of the YaSM Service Management Wiki and the YaSM service management model
Dr. Andrea Kempter, IT Process Maps. Contact Andrea: @LinkedIn

We are Stefan Kempter and Andrea Kempter, the founders of IT Process Maps and the authors of the YaSM service management model.

Our privately held company started out in 2006 in the picturesque village of Pfronten in Bavaria, Germany. In 2017 we moved to Lindau on Lake Constance, near the Swiss and Austrian borders.

Right from the start our focus was on the provision of process know-how "out of a box" for service providers and we have been supplying an officially accredited process model for ITIL (the ITIL® Process Map) to help IT service providers with understanding the principles behind ITIL and designing their ITIL-aligned processes and documents.

Our approach to presenting the ITIL concepts in the form of process diagrams has been well received and is used by hundreds of organizations world-wide. These organizations are generally in favor of service management best practice and convinced of its benefits, but many also asked, "couldn't this be a bit less complex?".

It was this apparent need for something simpler which sparked the creation of YaSM, which stands for 'Yet another Service Management Model'.


The YaSM wiki explains the principles behind this new and streamlined service management model and provides examples on how YaSM can be applied to improve the delivery of services.

The wiki is based on our service management process model - the YaSM® Process Map.


Don't hesitate to get back to us if you have any questions. We look forward to hearing from you!


Contact us: Contact form or e-mail: info @ yasm.com

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