Availability Management - Revision history

Andrea at 12:01, 20 January 2025

2025-01-20T12:01:40Z

← Older revision		Revision as of 14:01, 20 January 2025
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	<meta name="keywords" content="availability management, service availability" />		<meta name="keywords" content="availability management, service availability" />
	<meta name="description" content="Availability management is usually described as a distinct process, practice or capability, using its own set of plans and reports. It has numerous interfaces with other processes because it needs to spring into action whenever service availability issues need to be dealt with." />		<meta name="description" content="Availability management is usually described as a distinct process, practice or capability, using its own set of plans and reports. It has numerous interfaces with other processes because it needs to spring into action whenever service availability issues need to be dealt with." />
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	<meta property="og:title" content="Availability Management \| YaSM Service Management Wiki" />		<meta property="og:title" content="Availability Management \| YaSM Service Management Wiki" />
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	<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/Availability_Management"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/></html>		<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/Availability_Management"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/></html>
	~~<p> </p>~~

	<b><span style="color:#465674;">Availability management</span></b> is a key topic in virtually all [[Service Management\|service management]] frameworks and standards:		<b><span style="color:#465674;">Availability management</span></b> is a key topic in virtually all [[Service Management\|service management]] frameworks and standards:
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	<meta itemprop="keywords" content="availability management" />		<meta itemprop="keywords" content="availability management" />
	<meta itemprop="keywords" content="service availability" />		<meta itemprop="keywords" content="service availability" />
	<meta itemprop="keywords" content="availability management YaSM" />		<meta itemprop="keywords" content="availability management YaSM" />

	<figure class="mw-halign-right" typeof="mw:File/Thumb"><a itemprop="contentUrl" href="https://yasm.com/wiki/en/img/yasm-service-management/availability-management.jpg" title="Availability management in the YaSM process model"><img srcset="https://yasm.com/wiki/en/img/yasm-service-management/480px/availability-management.jpg 480w, https://yasm.com/wiki/en/img/yasm-service-management/availability-management.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-service-management/availability-management.jpg" fetchpriority="high" decoding="async" width="480" height="270" class="mw-file-element" alt="Availability management: Managing service availability in the YaSM service management process model." /></a><figcaption><span style="font-variant:small-caps;"><b>Fig. 1: <a href="https://yasm.com/wiki/en/img/yasm-service-management/availability-management.jpg" title="Availability management in the YaSM process model">Availability management</a></b><br />Managing service availability in the YaSM service management process model.</span></figcaption></figure></div></html>		<figure class="mw-halign-right" typeof="mw:File/Thumb"><a itemprop="contentUrl" href="https://yasm.com/wiki/en/img/yasm-service-management/availability-management.jpg" title="Availability management in the YaSM process model"><img srcset="https://yasm.com/wiki/en/img/yasm-service-management/480px/availability-management.jpg 480w, https://yasm.com/wiki/en/img/yasm-service-management/availability-management.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-service-management/availability-management.jpg" fetchpriority="high" decoding="async" width="480" height="270" class="mw-file-element" alt="Availability management: Managing service availability in the YaSM service management process model." /></a><figcaption><span style="font-variant:small-caps;"><b>Fig. 1: <a href="https://yasm.com/wiki/en/img/yasm-service-management/availability-management.jpg" title="Availability management in the YaSM process model">Availability management</a></b><br />Managing service availability in the YaSM service management process model.</span></figcaption></figure></div></html>

Andrea at 15:42, 19 July 2024

2024-07-19T15:42:59Z

← Older revision		Revision as of 17:42, 19 July 2024
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	<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/Availability_Management"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="~~140~~" height="36" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/></html>		<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/Availability_Management"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/></html>
	<p> </p>		<p> </p>

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	==Availability management in YaSM==		==Availability management in YaSM==

	<html><div id="https://yasm.com/wiki/en/img/yasm-service-management/availability-management.jpg" itemscope itemtype="https://schema.org/ImageObject">		<span style="word-wrap:normal;">To get around these problems in [[What is YaSM\|YaSM]], we decided that availability management does not need to be a [[Service Management Processes\|service management process]] of its own.</span>
	~~<a href="https://yasm.com/wiki/en/img/yasm-service-management/availability-management.jpg" title="Availability management in the YaSM process model" itemprop="contentUrl~~">
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	<meta itemprop="keywords" content="service availability" />		<meta itemprop="keywords" content="service availability" />
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	<img style="margin:5px 0px 30px 30px; float:right;" srcset="https://yasm.com/wiki/en/img/yasm-service-management/480px/availability-management.jpg 480w, https://yasm.com/wiki/en/img/yasm-service-management/availability-management.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-service-management/availability-management.jpg" fetchpriority="high" decoding="async" width="480" height="270" title="Availability management in the YaSM" alt="Availability management: Managing service availability in the YaSM service management process model." /></a></div></html>

	<span style="~~word~~-~~wrap~~:~~normal~~;">~~To get around these problems~~ in ~~[[What is~~ YaSM~~\|YaSM]], we decided that availability~~ management ~~does not need to be~~ a ~~[[Service Management Processes\|~~service management process~~]] of its own~~. Instead, YaSM takes the view that service availability is an aspect to be considered at every stage of the service lifecycle - for instance when defining services, during service operation, and when continuously improving services.~~</span>~~		<figure class="mw-halign-right" typeof="mw:File/Thumb"><a itemprop="contentUrl" href="https://yasm.com/wiki/en/img/yasm-service-management/availability-management.jpg" title="Availability management in the YaSM process model"><img srcset="https://yasm.com/wiki/en/img/yasm-service-management/480px/availability-management.jpg 480w, https://yasm.com/wiki/en/img/yasm-service-management/availability-management.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-service-management/availability-management.jpg" fetchpriority="high" decoding="async" width="480" height="270" class="mw-file-element" alt="Availability management: Managing service availability in the YaSM service management process model." /></a><figcaption><span style="font-variant:small-caps;"><b>Fig. 1: <a href="https://yasm.com/wiki/en/img/yasm-service-management/availability-management.jpg" title="Availability management in the YaSM process model">Availability management</a></b><br />Managing service availability in the YaSM service management process model.</span></figcaption></figure></div></html>

			Instead, YaSM takes the view that service availability is an aspect to be considered at every stage of the service lifecycle - for instance when defining services, during service operation, and when continuously improving services.

	There are thus, for instance, activities in the [[LP2:_Design_new_or_changed_services\|service design]] processes to identify and define the required levels of service availability. Service availability is continually monitored as part of [[LP4:_Operate_the_services\|service operation]], and if any availability issues are detected, corrective action will be taken - either in the form of pre-defined routine operational activities or [[LP5:_Improve_the_services#LP5.3\|service improvement initiatives]].		There are thus, for instance, activities in the [[LP2:_Design_new_or_changed_services\|service design]] processes to identify and define the required levels of service availability. Service availability is continually monitored as part of [[LP4:_Operate_the_services\|service operation]], and if any availability issues are detected, corrective action will be taken - either in the form of pre-defined routine operational activities or [[LP5:_Improve_the_services#LP5.3\|service improvement initiatives]].
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	F.e., [[ITIL#ITIL_4\|ITIL V4]] describes availability management as a practice and lists the key activities, but does not say there must be an availability management process. Rather, ITIL 4 encourages service providers to define tailor-made processes that work for the organization.		F.e., [[ITIL#ITIL_4\|ITIL V4]] describes availability management as a practice and lists the key activities, but does not say there must be an availability management process. Rather, ITIL 4 encourages service providers to define tailor-made processes that work for the organization.
			<br style="clear:both;"/>

	==Related pages==		==Related pages==
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	==References==		==References==
			<span id="ref-availability-management">[a] IT Process Wiki - ITIL Availability Management. -- S. Kempter: IT Process Wiki, "[https://wiki.en.it-processmaps.com/index.php/Availability_Management ITIL Availability Management]". - IT Process Maps; Lindau (Bodensee), Germany.</span><br />
	[AXELOS, 2019]. -- AXELOS: ITIL<sup><small>®</small></sup> Foundation, ITIL 4 Edition. - The Stationery Office; Norwich, UK, February 2019.		[AXELOS, 2019]. -- AXELOS: ITIL<sup><small>®</small></sup> Foundation, ITIL 4 Edition. - The Stationery Office; Norwich, UK, February 2019.

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Andrea at 17:13, 21 March 2024

2024-03-21T17:13:58Z

← Older revision		Revision as of 19:13, 21 March 2024
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	<p> </p>		<p> </p>

	~~[[Availability Management\|~~Availability management]] is a key topic in virtually all [[Service Management\|service management]] frameworks and standards:		<b><span style="color:#465674;">Availability management</span></b> is a key topic in virtually all [[Service Management\|service management]] frameworks and standards:
	<p> </p>		<p> </p>

	{\| class="wikitable" style="background: white;"		{\| class="wikitable" style="background: white;"
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	\|[[ITIL#ITIL_4\|ITIL<sup><small>®</small></sup> 4]]		\|[[ITIL#ITIL_4\|ITIL<sup><small>®</small></sup> 4]]
	\|		\|ITIL<sup><small>®</small></sup> 4 includes the [[YaSM_and_ITIL#ITIL-4-availability-management\|practice of availability management]].<br />
	* ITIL<sup><small>®</small></sup> 4 includes the [[YaSM_and_ITIL#ITIL-4-availability-management\|practice of availability management]].		As per [[ITIL#ITIL_4\|ITIL 4]], availability management aims to "ensure that [[Service\|services]] deliver agreed levels of availability to meet the needs of customers and users". It is essentially about
	* As per [[ITIL#ITIL_4\|ITIL 4]], availability management aims to "ensure that [[Service\|services]] deliver agreed levels of availability to meet the needs of customers and users". It is essentially about		* identifying the availability requirements of the services
	** identifying the availability requirements of the services		* determining how service availability can be ensured in an economical way
	** determining how service availability can be ensured in an economical way		* monitoring service availability and taking corrective action if needed.
	** monitoring service availability and taking corrective action if needed.		\|-style="vertical-align:top;"
	\|-
	\|[[ITIL#ITIL_V3\|ITIL V3]]		\|[[ITIL#ITIL_V3\|ITIL V3]]
	\|		\|ITIL V3 defines [[YaSM_and_ITIL_V3#yasm-vs-itil-availability-management\|availability management]] as a service lifecycle process.
	*ITIL V3 defines [[YaSM_and_ITIL_V3#yasm-vs-itil-availability-management\|availability management]] as a service lifecycle process.		\|-style="vertical-align:top;"
	\|-
	\|[[ISO 20000]]		\|[[ISO 20000]]
	\|		\|ISO 20000 specifies requirements for the [[ISO_20000_-_2018#Service-assurance\|management of service availability]].
	*ISO 20000 specifies requirements for the [[ISO_20000_-_2018#Service-assurance\|management of service availability]].		\|-style="vertical-align:top;"
	\|-
	\|[[SIAM]]		\|[[SIAM]]
	\|		\|SIAM refers to availability management as one of the processes within a SIAM ecosystem.
	*SIAM refers to availability management as one of the processes within a SIAM ecosystem.		\|-style="vertical-align:top;"
	\|-
	\|[[VeriSM]]		\|[[VeriSM]]
	\|		\|In VeriSM, availability management is a key element in the VeriSM high-level stages for services.
	*In VeriSM, availability management is a key element in the VeriSM high-level stages for services.		\|-style="vertical-align:top;"
	\|-
	\|[[YaSM and COBIT\|COBIT]]		\|[[YaSM and COBIT\|COBIT]]
	\|		\|In the COBIT® 5 process reference model we find '[[YaSM_and_COBIT#Manage-Availability-and-Capacity\|Manage Availability and Capacity]]' as part of the 'Build, Acquire and Implement (BAI)' processes.
	*In the COBIT® 5 process reference model we find '[[YaSM_and_COBIT#Manage-Availability-and-Capacity\|Manage Availability and Capacity]]' as part of the 'Build, Acquire and Implement (BAI)' processes.		\|-style="vertical-align:top;"
	\|-
	\|[[YaSM and CMMI_for Services - CMMI-SVC\|CMMI-SVC]]		\|[[YaSM and CMMI_for Services - CMMI-SVC\|CMMI-SVC]]
	\|		\|CMMI for services (CMMI-SVC®) contains a process area called '[[YaSM_and_CMMI_for_Services_-_CMMI-SVC#CAM\|Capacity and Availability Management (CAM)]]'.
	*CMMI for services (CMMI-SVC®) contains a process area called '[[YaSM_and_CMMI_for_Services_-_CMMI-SVC#CAM\|Capacity and Availability Management (CAM)]]'.		\|-style="vertical-align:top;"
	\|-
	\|[[YaSM_and_USMBOK\|USMBOK]]		\|[[YaSM_and_USMBOK\|USMBOK]]
	\|		\|USMBOK™ refers to '[[YaSM_and_USMBOK#Service-Availability-Management\|Service Availability Management]]' as a knowledge area in the knowledge domain of 'Service Delivery Management'.
	*USMBOK™ refers to '[[YaSM_and_USMBOK#Service-Availability-Management\|Service Availability Management]]' as a knowledge area in the knowledge domain of 'Service Delivery Management'.
	\|}		\|}

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	<span style="word-wrap:normal;">To get around these problems in [[What is YaSM\|YaSM]], we decided that availability management does not need to be a [[Service Management Processes\|service management process]] of its own. Instead, YaSM takes the view that service availability is an aspect to be considered at every stage of the service lifecycle - for instance when defining services, during service operation, and when continuously improving services.</span>		<span style="word-wrap:normal;">To get around these problems in [[What is YaSM\|YaSM]], we decided that availability management does not need to be a [[Service Management Processes\|service management process]] of its own. Instead, YaSM takes the view that service availability is an aspect to be considered at every stage of the service lifecycle - for instance when defining services, during service operation, and when continuously improving services.</span>

Andrea at 15:54, 30 December 2023

2023-12-30T15:54:02Z

← Older revision		Revision as of 17:54, 30 December 2023
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Andrea at 13:48, 23 July 2022

2022-07-23T13:48:50Z

Andrea at 16:37, 2 July 2022

2022-07-02T16:37:45Z

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	<span style="word-wrap:normal;">To get around these problems in [[What is YaSM\|YaSM]], we decided that availability management does not need to be a [[Service Management Processes\|service management process]] of its own. Instead, YaSM takes the view that service availability is an aspect to be considered at every stage of the service lifecycle - for instance when defining services, during service operation, and when continuously improving services.</span>		<span style="word-wrap:normal;">To get around these problems in [[What is YaSM\|YaSM]], we decided that availability management does not need to be a [[Service Management Processes\|service management process]] of its own. Instead, YaSM takes the view that service availability is an aspect to be considered at every stage of the service lifecycle - for instance when defining services, during service operation, and when continuously improving services.</span>
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Andrea at 13:27, 7 October 2021

2021-10-07T13:27:09Z

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	<p> </p>		<p> </p>

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	\|+ style="background:#465674; color:#ffffff; font-size: 110%" colspan="2"\|Availability management in the ITSM frameworks (examples)		\|+ style="background:#465674; color:#ffffff; font-size: 110%" colspan="2"\|Availability management in the ITSM frameworks (examples)
	\|-		\|-
	!style="background:#eeeeee; ~~width:15%~~"\|~~Framework~~		!style="background:#eeeeee;"\|Framework
	!style="background:#eeeeee; ~~width:85%~~"\|Realization		!style="background:#eeeeee;"\|Realization
	\|-style="vertical-align:top"		\|-style="vertical-align:top"
	\|[[ITIL#ITIL_4\|ITIL<sup><small>®</small></sup> 4]]		\|[[ITIL#ITIL_4\|ITIL<sup><small>®</small></sup> 4]]
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	\|[[ISO 20000]]		\|[[ISO 20000]]
	\|		\|
	*ISO 20000 specifies ~~requirements~~ for the [[ISO_20000_-_2018#Service-assurance\|management of service availability]].		*ISO 20000 specifies requirements for the [[ISO_20000_-_2018#Service-assurance\|management of service availability]].
	\|-		\|-
	\|[[SIAM]]		\|[[SIAM]]
	\|		\|
	*SIAM refers to availability ~~management~~ as one of the processes within a SIAM ecosystem.		*SIAM refers to availability management as one of the processes within a SIAM ecosystem.
	\|-		\|-
	\|[[VeriSM]]		\|[[VeriSM]]
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	<img style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/en/img/yasm-service-management/availability-management.jpg" width="480" height="270" title="Availability management in the YaSM" alt="Availability management: Managing service availability in the YaSM service management process model." /></a></div></html>		<img style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/en/img/yasm-service-management/availability-management.jpg" width="480" height="270" title="Availability management in the YaSM" alt="Availability management: Managing service availability in the YaSM service management process model." /></a></div></html>

	To get around these problems in [[What is YaSM\|YaSM]], we decided that availability management does not need to be a [[Service Management Processes\|service management process]] of its own. Instead, YaSM takes the view that service availability is an aspect to be considered at every stage of the service lifecycle - for instance when defining services, during service operation, and when continuously improving services.		<span style="word-wrap:normal;">To get around these problems in [[What is YaSM\|YaSM]], we decided that availability management does not need to be a [[Service Management Processes\|service management process]] of its own. Instead, YaSM takes the view that service availability is an aspect to be considered at every stage of the service lifecycle - for instance when defining services, during service operation, and when continuously improving services.</span>

	There are thus, for instance, activities in the [[LP2:_Design_new_or_changed_services\|service design]] processes to identify and define the required levels of service availability. Service availability is continually monitored as part of [[LP4:_Operate_the_services\|service operation]], and if any availability issues are detected, corrective action will be taken - either in the form of pre-defined routine operational activities or [[LP5:_Improve_the_services#LP5.3\|service improvement initiatives]].		There are thus, for instance, activities in the [[LP2:_Design_new_or_changed_services\|service design]] processes to identify and define the required levels of service availability. Service availability is continually monitored as part of [[LP4:_Operate_the_services\|service operation]], and if any availability issues are detected, corrective action will be taken - either in the form of pre-defined routine operational activities or [[LP5:_Improve_the_services#LP5.3\|service improvement initiatives]].

Andrea: Created page with "Availability Management | YaSM Wiki
2020-02-16T17:02:37Z

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<p> </p>

Availability management is a key topic in virtually all [[Service Management|service management]] frameworks and standards:

{| class="wikitable" style="background: white;"
|-
|+ style="background:#465674; color:#ffffff; font-size: 110%" colspan="2"|Availability management in the ITSM frameworks (examples)
|-
!style="background:#eeeeee; width:15%"|Framework
!style="background:#eeeeee; width:85%"|Realization
|-style="vertical-align:top"
|[[ITIL#ITIL_4|ITIL<sup><small>®</small></sup> 4]]
|
* ITIL<sup><small>®</small></sup> 4 includes the [[YaSM_and_ITIL#ITIL-4-availability-management|practice of availability management]].
* As per [[ITIL#ITIL_4|ITIL 4]], availability management aims to "ensure that [[Service|services]] deliver agreed levels of availability to meet the needs of customers and users". It is essentially about
identifying the availability requirements of the services
determining how service availability can be ensured in an economical way
** monitoring service availability and taking corrective action if needed.
|-
|[[ITIL#ITIL_V3|ITIL V3]]
|
ITIL V3 defines [[YaSM_and_ITIL_V3#yasm-vs-itil-availability-management|availability management]] as a service lifecycle process.
|-
|[[ISO 20000]]
|
ISO 20000 specifies requirements for the [[ISO_20000_-_2018#Service-assurance|management of service availability]].
|-
|[[SIAM]]
|
SIAM refers to availability management as one of the processes within a SIAM ecosystem.
|-
|[[VeriSM]]
|
In VeriSM, availability management is a key element in the VeriSM high-level stages for services.
|-
|[[YaSM and COBIT|COBIT]]
|
In the COBIT® 5 process reference model we find '[[YaSM_and_COBIT#Manage-Availability-and-Capacity|Manage Availability and Capacity]]' as part of the 'Build, Acquire and Implement (BAI)' processes.
|-
|[[YaSM and CMMI_for Services - CMMI-SVC|CMMI-SVC]]
|
CMMI for services (CMMI-SVC®) contains a process area called '[[YaSM_and_CMMI_for_Services_-_CMMI-SVC#CAM|Capacity and Availability Management (CAM)]]'.
|-
|[[YaSM_and_USMBOK|USMBOK]]
|
USMBOK™ refers to '[[YaSM_and_USMBOK#Service-Availability-Management|Service Availability Management]]' as a knowledge area in the knowledge domain of 'Service Delivery Management'.
|}

<p> </p>
So it is commonly accepted that the management of service availability is critical for any service provider, but still many organizations find it difficult to implement availability management in practice.

The problem may be the way it is presented: <span id="md-webpage-description" itemprop="description">Availability management is usually described as a distinct process, practice or capability, using its own set of plans and reports. It has numerous interfaces with other processes because it needs to spring into action whenever service availability issues need to be dealt with.</span>

This kind of complex interfacing makes it hard to understand how all the processes are supposed to work together, which in turn makes it difficult to implement a working set of processes in practice.

==Availability management in YaSM==

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<meta itemprop="datePublished" content="2020-02-16" />
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<img style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/en/img/yasm-service-management/availability-management.jpg" width="480" height="270" title="Availability management in the YaSM" alt="Availability management: Managing service availability in the YaSM service management process model." /></a></div></html>

To get around these problems in [[What is YaSM|YaSM]], we decided that availability management does not need to be a [[Service Management Processes|service management process]] of its own. Instead, YaSM takes the view that service availability is an aspect to be considered at every stage of the service lifecycle - for instance when defining services, during service operation, and when continuously improving services.

There are thus, for instance, activities in the [[LP2:_Design_new_or_changed_services|service design]] processes to identify and define the required levels of service availability. Service availability is continually monitored as part of [[LP4:_Operate_the_services|service operation]], and if any availability issues are detected, corrective action will be taken - either in the form of pre-defined routine operational activities or [[LP5:_Improve_the_services#LP5.3|service improvement initiatives]].

As a result, it is very clear in YaSM how service availability can be managed by embedding appropriate activities in the [[Service_Management_Processes#Service_lifecycle_processes|service lifecycle processes]]. Implementing an availability management capability in practice is thus quite straightforward.

On a side note, the YaSM way of managing service availability is quite in tune with the latest thinking in service management:

F.e., [[ITIL#ITIL_4|ITIL V4]] describes availability management as a practice and lists the key activities, but does not say there must be an availability management process. Rather, ITIL 4 encourages service providers to define tailor-made processes that work for the organization.

==Related pages==
[[Service Management Processes|YaSM service management processes]]
* [[YaSM_and_ITIL|Comparison: ITIL 4 practices and YaSM processes]]
* [[YaSM and ISO 20000]]

==References==
[AXELOS, 2019]. -- AXELOS: ITIL<sup><small>®</small></sup> Foundation, ITIL 4 Edition. - The Stationery Office; Norwich, UK, February 2019.

<html>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.
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[[Category:Service management topics|!]]

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	Availability management is a key topic in virtually all [[Service Management\|service management]] frameworks and standards:		[[Availability Management\|Availability management]] is a key topic in virtually all [[Service Management\|service management]] frameworks and standards:
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	<span style="word-wrap:normal;">To get around these problems in [[What is YaSM\|YaSM]], we decided that availability management does not need to be a [[Service Management Processes\|service management process]] of its own. Instead, YaSM takes the view that service availability is an aspect to be considered at every stage of the service lifecycle - for instance when defining services, during service operation, and when continuously improving services.</span>		<span style="word-wrap:normal;">To get around these problems in [[What is YaSM\|YaSM]], we decided that availability management does not need to be a [[Service Management Processes\|service management process]] of its own. Instead, YaSM takes the view that service availability is an aspect to be considered at every stage of the service lifecycle - for instance when defining services, during service operation, and when continuously improving services.</span>
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