https://yasm.com/wiki/en/index.php?action=history&feed=atom&title=Continual_Service_Improvement Continual Service Improvement - Revision history 2026-05-01T23:31:34Z Revision history for this page on the wiki MediaWiki 1.45.1 https://yasm.com/wiki/en/index.php?title=Continual_Service_Improvement&diff=1457&oldid=prev Andrea at 11:55, 20 January 2025 2025-01-20T11:55:48Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 13:55, 20 January 2025</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l2">Line 2:</td> <td colspan="2" class="diff-lineno">Line 2:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;keywords&quot; content=&quot;yasm continual service improvement, yasm csi, continual service improvement process, lean continual service improvement, yasm vs. itil csi, yasm vs. itil service improvement&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;keywords&quot; content=&quot;yasm continual service improvement, yasm csi, continual service improvement process, lean continual service improvement, yasm vs. itil csi, yasm vs. itil service improvement&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;description&quot; content=&quot;Continual service improvement (CSI) is about &#039;measuring, reviewing and acting to identify and adopt improvements in service provision&#039;. Improvements can be &#039;reductions in weaknesses or enhancements of strenghts, as well as adopting new approaches to existing activities&#039;.&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta name=&quot;description&quot; content=&quot;Continual service improvement (CSI) is about &#039;measuring, reviewing and acting to identify and adopt improvements in service provision&#039;. Improvements can be &#039;reductions in weaknesses or enhancements of strenghts, as well as adopting new approaches to existing activities&#039;.&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;meta name="thumbnail" content="https://yasm.com/wiki/en/img/yasm-service-management/thumbnail/continual-service-improvement-csi.jpg" /&gt;</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:url&quot; content=&quot;https://yasm.com/wiki/en/index.php/Continual_Service_Improvement&quot; 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white-space: pre-wrap;"><div>&lt;meta property=&quot;og:title&quot; content=&quot;Continual Service Improvement (CSI) | YaSM Service Management Wiki&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l12">Line 12:</td> <td colspan="2" class="diff-lineno">Line 13:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;div class=&quot;noresize&quot;&gt;&lt;a href=&quot;https://yasm.com/wiki/de/index.php/Continual_Service_Improvement&quot;&gt;&lt;img src=&quot;https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png&quot; width=&quot;210&quot; height=&quot;54&quot; style=&quot;float:right;&quot; alt=&quot;auf Deutsch&quot; title=&quot;This page in German&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br style=&quot;clear:both;&quot;/&gt;&lt;/html&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;div class=&quot;noresize&quot;&gt;&lt;a href=&quot;https://yasm.com/wiki/de/index.php/Continual_Service_Improvement&quot;&gt;&lt;img src=&quot;https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png&quot; width=&quot;210&quot; height=&quot;54&quot; style=&quot;float:right;&quot; alt=&quot;auf Deutsch&quot; title=&quot;This page in German&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br style=&quot;clear:both;&quot;/&gt;&lt;/html&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;p&gt;&amp;nbsp;&lt;/p&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;span style=&quot;word-wrap:normal;&quot; id=&quot;md-webpage-description&quot; itemprop=&quot;description&quot;&gt;[[LP5:_Improve_the_services|Continual service improvement]] (CSI) is about &#039;measuring, reviewing and acting to identify and adopt improvements in [[Service|service]] provision&quot;. Improvements can be &quot;reductions in weaknesses or enhancements of strenghts, as well as adopting new approaches to existing activities&#039; [[#ref-cabinet-office-csi|[1]]].&lt;/span&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;span style=&quot;word-wrap:normal;&quot; id=&quot;md-webpage-description&quot; itemprop=&quot;description&quot;&gt;[[LP5:_Improve_the_services|Continual service improvement]] (CSI) is about &#039;measuring, reviewing and acting to identify and adopt improvements in [[Service|service]] provision&quot;. Improvements can be &quot;reductions in weaknesses or enhancements of strenghts, as well as adopting new approaches to existing activities&#039; [[#ref-cabinet-office-csi|[1]]].&lt;/span&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l31">Line 31:</td> <td colspan="2" class="diff-lineno">Line 31:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;dateCreated&quot; content=&quot;2022-06-30&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;dateCreated&quot; content=&quot;2022-06-30&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;datePublished&quot; content=&quot;2022-07-02&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;datePublished&quot; content=&quot;2022-07-02&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;/span&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject"&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="url" content="https://yasm.com/wiki/en/img/yasm-service-management/thumbnail/continual-service-improvement-csi.jpg" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="width" content="1200" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="height" content="1200" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="dateCreated" content="2025-01-19" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="datePublished" content="2025-01-20" /&gt;</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/span&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; 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decoding=&quot;async&quot; width=&quot;480&quot; height=&quot;270&quot; class=&quot;mw-file-element&quot; alt=&quot;Continual service improvement - CSI in YaSM and the ITSM frameworks.&quot; /&gt;&lt;/a&gt;&lt;figcaption&gt;&lt;span style=&quot;font-variant:small-caps;&quot;&gt;&lt;b&gt;Fig. 1: &lt;a href=&quot;https://yasm.com/wiki/en/img/yasm-service-management/continual-service-improvement-csi.jpg&quot; title=&quot;Continual service improvement (CSI) in YaSM&quot;&gt;Continual service improvement&lt;/a&gt;&lt;/b&gt;&lt;br /&gt;CSI in YaSM and the ITSM frameworks.&lt;/span&gt;&lt;/figcaption&gt;&lt;/figure&gt;&lt;/div&gt;&lt;/html&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;figure class=&quot;mw-halign-right&quot; typeof=&quot;mw:File/Thumb&quot;&gt;&lt;a itemprop=&quot;contentUrl&quot; href=&quot;https://yasm.com/wiki/en/img/yasm-service-management/continual-service-improvement-csi.jpg&quot; title=&quot;Continual service improvement (CSI) in YaSM&quot;&gt;&lt;img srcset=&quot;https://yasm.com/wiki/en/img/yasm-service-management/480px/continual-service-improvement-csi.jpg 480w, https://yasm.com/wiki/en/img/yasm-service-management/continual-service-improvement-csi.jpg 1200w&quot; sizes=&quot;100vw&quot; src=&quot;https://yasm.com/wiki/en/img/yasm-service-management/continual-service-improvement-csi.jpg&quot; fetchpriority=&quot;high&quot; decoding=&quot;async&quot; width=&quot;480&quot; height=&quot;270&quot; class=&quot;mw-file-element&quot; alt=&quot;Continual service improvement - CSI in YaSM and the ITSM frameworks.&quot; /&gt;&lt;/a&gt;&lt;figcaption&gt;&lt;span style=&quot;font-variant:small-caps;&quot;&gt;&lt;b&gt;Fig. 1: &lt;a href=&quot;https://yasm.com/wiki/en/img/yasm-service-management/continual-service-improvement-csi.jpg&quot; title=&quot;Continual service improvement (CSI) in YaSM&quot;&gt;Continual service improvement&lt;/a&gt;&lt;/b&gt;&lt;br /&gt;CSI in YaSM and the ITSM frameworks.&lt;/span&gt;&lt;/figcaption&gt;&lt;/figure&gt;&lt;/div&gt;&lt;/html&gt;</div></td></tr> </table> Andrea https://yasm.com/wiki/en/index.php?title=Continual_Service_Improvement&diff=1375&oldid=prev Andrea at 14:41, 19 July 2024 2024-07-19T14:41:30Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 16:41, 19 July 2024</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l11">Line 11:</td> <td colspan="2" class="diff-lineno">Line 11:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:height&quot; content=&quot;675&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; 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text-decoration: none;">140</del>" height="<del style="font-weight: bold; text-decoration: none;">36</del>" style="float:right;" alt="auf Deutsch" title="This page in German" /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br style="clear:both;"/&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;div class="noresize"&gt;&lt;a href="https://yasm.com/wiki/de/index.php/Continual_Service_Improvement"&gt;&lt;img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="<ins style="font-weight: bold; text-decoration: none;">210</ins>" height="<ins style="font-weight: bold; text-decoration: none;">54</ins>" style="float:right;" alt="auf Deutsch" title="This page in German" /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br style="clear:both;"/<ins style="font-weight: bold; text-decoration: none;">&gt;&lt;/html</ins>&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;&amp;nbsp;&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;<del style="font-weight: bold; text-decoration: none;">div </del>id="<del style="font-weight: bold; text-decoration: none;">https</del>:<del style="font-weight: bold; text-decoration: none;">//yasm</del>.<del style="font-weight: bold; text-decoration: none;">com/wiki/en/img/yasm</del>-<del style="font-weight: bold; text-decoration: none;">service</del>-<del style="font-weight: bold; text-decoration: none;">management/continual-service-improvement</del>-csi.<del style="font-weight: bold; text-decoration: none;">jpg" itemscope itemtype="https:</del>//<del style="font-weight: bold; text-decoration: none;">schema.org/ImageObject"</del>&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;<ins style="font-weight: bold; text-decoration: none;">span style="word-wrap:normal;" </ins>id="<ins style="font-weight: bold; text-decoration: none;">md-webpage-description" itemprop="description"&gt;[[LP5</ins>:<ins style="font-weight: bold; text-decoration: none;">_Improve_the_services|Continual service improvement]] (CSI) is about 'measuring, reviewing and acting to identify and adopt improvements in [[Service|service]] provision"</ins>. <ins style="font-weight: bold; text-decoration: none;">Improvements can be "reductions in weaknesses or enhancements of strenghts, as well as adopting new approaches to existing activities' [[#ref</ins>-<ins style="font-weight: bold; text-decoration: none;">cabinet</ins>-<ins style="font-weight: bold; text-decoration: none;">office</ins>-csi<ins style="font-weight: bold; text-decoration: none;">|[1]]]</ins>.<ins style="font-weight: bold; text-decoration: none;">&lt;</ins>/<ins style="font-weight: bold; text-decoration: none;">span&gt;</ins></div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;<del style="font-weight: bold; text-decoration: none;">a itemprop="contentUrl" title="CSI in YaSM" href</del>="https://yasm.com/wiki/en/img/yasm-service-management/continual-service-improvement-csi.jpg" /&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;p&gt;&amp;nbsp;&lt;</ins>/<ins style="font-weight: bold; text-decoration: none;">p</ins>&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;<ins style="font-weight: bold; text-decoration: none;">html&gt;&lt;div itemid</ins>="https://yasm.com/wiki/en/img/yasm-service-management/continual-service-improvement-csi.jpg" <ins style="font-weight: bold; text-decoration: none;">itemscope itemtype="https:</ins>/<ins style="font-weight: bold; text-decoration: none;">/schema.org/ImageObject"</ins>&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;caption&quot; content=&quot;YaSM and Continual Service Improvement&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;caption&quot; content=&quot;YaSM and Continual Service Improvement&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;description&quot; content=&quot;YaSM service improvement: CSI is often considered a key element of service management best practice.&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;description&quot; content=&quot;YaSM service improvement: CSI is often considered a key element of service management best practice.&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l21">Line 21:</td> <td colspan="2" class="diff-lineno">Line 23:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;height&quot; content=&quot;675&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;height&quot; content=&quot;675&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;representativeOfPage&quot; content=&quot;true&quot;/&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;representativeOfPage&quot; content=&quot;true&quot;/&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;meta itemprop="dateCreated" content="2015-09-28" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;meta itemprop="dateModified" content="2020-02-25" /&gt;</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;span itemprop=&quot;thumbnail&quot; itemscope itemtype=&quot;https://schema.org/ImageObject&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;span itemprop=&quot;thumbnail&quot; itemscope itemtype=&quot;https://schema.org/ImageObject&quot;&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;url&quot; content=&quot;https://yasm.com/wiki/en/img/yasm-service-management/480px/continual-service-improvement-csi.jpg&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;url&quot; content=&quot;https://yasm.com/wiki/en/img/yasm-service-management/480px/continual-service-improvement-csi.jpg&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l28">Line 28:</td> <td colspan="2" class="diff-lineno">Line 32:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;datePublished&quot; content=&quot;2022-07-02&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;datePublished&quot; content=&quot;2022-07-02&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/span&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/span&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;<del style="font-weight: bold; text-decoration: none;">meta itemprop</del>="<del style="font-weight: bold; text-decoration: none;">dateCreated</del>" <del style="font-weight: bold; text-decoration: none;">content</del>="<del style="font-weight: bold; text-decoration: none;">2015-09-28</del>" <del style="font-weight: bold; text-decoration: none;">/</del>&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;<ins style="font-weight: bold; text-decoration: none;">figure class</ins>="<ins style="font-weight: bold; text-decoration: none;">mw-halign-right</ins>" <ins style="font-weight: bold; text-decoration: none;">typeof</ins>="<ins style="font-weight: bold; text-decoration: none;">mw:File/Thumb</ins>"&gt;&lt;<ins style="font-weight: bold; text-decoration: none;">a </ins>itemprop="<ins style="font-weight: bold; text-decoration: none;">contentUrl</ins>" <ins style="font-weight: bold; text-decoration: none;">href</ins>="<ins style="font-weight: bold; text-decoration: none;">https://yasm.com/wiki/en/img/yasm-service-management/continual-service</ins>-<ins style="font-weight: bold; text-decoration: none;">improvement</ins>-<ins style="font-weight: bold; text-decoration: none;">csi.jpg" title="Continual service improvement (CSI) in YaSM</ins>"&gt;&lt;img srcset="https://yasm.com/wiki/en/img/yasm-service-management/480px/continual-service-improvement-csi.jpg 480w, https://yasm.com/wiki/en/img/yasm-service-management/continual-service-improvement-csi.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-service-management/continual-service-improvement-csi.jpg<ins style="font-weight: bold; text-decoration: none;">" fetchpriority="high" decoding="async</ins>" width="480" height="270<ins style="font-weight: bold; text-decoration: none;">" class="mw-file-element</ins>" alt="Continual service improvement - CSI in YaSM and the ITSM frameworks." <ins style="font-weight: bold; text-decoration: none;">/</ins>&gt;&lt;/a&gt;&lt;<ins style="font-weight: bold; text-decoration: none;">figcaption</ins>&gt;&lt;span style="<ins style="font-weight: bold; text-decoration: none;">font</ins>-<ins style="font-weight: bold; text-decoration: none;">variant</ins>:<ins style="font-weight: bold; text-decoration: none;">small-caps</ins>;"<ins style="font-weight: bold; text-decoration: none;">&gt;&lt;b&gt;Fig. 1: &lt;a href</ins>="<ins style="font-weight: bold; text-decoration: none;">https://yasm.com/wiki/en/img/yasm-service</ins>-<ins style="font-weight: bold; text-decoration: none;">management/continual</ins>-<ins style="font-weight: bold; text-decoration: none;">service-improvement-csi.jpg</ins>" <ins style="font-weight: bold; text-decoration: none;">title</ins>="Continual service improvement (CSI) <ins style="font-weight: bold; text-decoration: none;">in YaSM</ins>"<ins style="font-weight: bold; text-decoration: none;">&gt;Continual </ins>service <ins style="font-weight: bold; text-decoration: none;">improvement&lt;/a&gt;&lt;/b&gt;&lt;br /&gt;CSI </ins>in <ins style="font-weight: bold; text-decoration: none;">YaSM and the ITSM frameworks</ins>.&lt;/span&gt;<ins style="font-weight: bold; text-decoration: none;">&lt;/figcaption&gt;&lt;/figure&gt;&lt;/div&gt;&lt;/html&gt;</ins></div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;<del style="font-weight: bold; text-decoration: none;">meta </del>itemprop="<del style="font-weight: bold; text-decoration: none;">dateModified</del>" <del style="font-weight: bold; text-decoration: none;">content</del>="<del style="font-weight: bold; text-decoration: none;">2020</del>-<del style="font-weight: bold; text-decoration: none;">02</del>-<del style="font-weight: bold; text-decoration: none;">25</del>" <del style="font-weight: bold; text-decoration: none;">/</del>&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;img <del style="font-weight: bold; text-decoration: none;">style="margin:5px 0px 30px 30px; float:right;" </del>srcset="https://yasm.com/wiki/en/img/yasm-service-management/480px/continual-service-improvement-csi.jpg 480w, https://yasm.com/wiki/en/img/yasm-service-management/continual-service-improvement-csi.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-service-management/continual-service-improvement-csi.jpg" width="480" height="270" alt="Continual service improvement - CSI in YaSM and the ITSM frameworks." <del style="font-weight: bold; text-decoration: none;">title="CSI in YaSM"</del>&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">__TOC__</ins></div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;/a&gt;&lt;<del style="font-weight: bold; text-decoration: none;">/div</del>&gt;<del style="font-weight: bold; text-decoration: none;">&lt;/html&gt;</del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;<ins style="font-weight: bold; text-decoration: none;">br style="clear:both</ins>;<ins style="font-weight: bold; text-decoration: none;">"</ins>/&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;span style="<del style="font-weight: bold; text-decoration: none;">word</del>-<del style="font-weight: bold; text-decoration: none;">wrap</del>:<del style="font-weight: bold; text-decoration: none;">normal</del>;" <del style="font-weight: bold; text-decoration: none;">id</del>="<del style="font-weight: bold; text-decoration: none;">md</del>-<del style="font-weight: bold; text-decoration: none;">webpage</del>-<del style="font-weight: bold; text-decoration: none;">description</del>" <del style="font-weight: bold; text-decoration: none;">itemprop</del>="<del style="font-weight: bold; text-decoration: none;">description"&gt;[[LP5:_Improve_the_services|</del>Continual<del style="font-weight: bold; text-decoration: none;">&amp;nbsp;</del>service improvement<del style="font-weight: bold; text-decoration: none;">]] </del>(CSI) <del style="font-weight: bold; text-decoration: none;">is about </del>"<del style="font-weight: bold; text-decoration: none;">measuring, reviewing and acting to identify and adopt improvements in [[Service|</del>service<del style="font-weight: bold; text-decoration: none;">]] provision". Improvements can be "reductions </del>in <del style="font-weight: bold; text-decoration: none;">weaknesses or enhancements of strenghts, as well as adopting new approaches to existing activities" [[#ref-cabinet-office-csi|[1]]]</del>.&lt;/span&gt;</div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;<del style="font-weight: bold; text-decoration: none;">p&gt;&amp;nbsp</del>;<del style="font-weight: bold; text-decoration: none;">&lt;</del>/<del style="font-weight: bold; text-decoration: none;">p</del>&gt;</div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Continual improvement in general management==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Continual improvement in general management==</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l72">Line 72:</td> <td colspan="2" class="diff-lineno">Line 74:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Video==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Video==</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;a href="https://yasm.com/en/videos/yasm-improve-service-quality-pdca-csi" &gt;&lt;img srcset="https://yasm.com/en/content/videos/yasm-improve-service-quality-pdca-csi/480px/yasm-service-improvement-pdca-cycle-csi.jpg 480w, https://yasm.com/en/content/videos/yasm-improve-service-quality-pdca-csi/yasm-service-improvement-pdca-cycle-csi.jpg 1280w" sizes="100vw" src="https://yasm.com/en/content/videos/yasm-improve-service-quality-pdca-csi/yasm-service-improvement-pdca-cycle-csi.jpg" width="480" height="270" class="<del style="font-weight: bold; text-decoration: none;">thumbimage</del>" alt="Video about the CSI process (continual service improvement): If you stop improving, you will fall behind." title="Start the video: Continual service improvement in YaSM" <del style="font-weight: bold; text-decoration: none;">style="display</del>: <del style="font-weight: bold; text-decoration: none;">block; float: right; margin-right: 0px; margin-bottom: 10px; margin-left: 10px" </del>/&gt;&lt;/<del style="font-weight: bold; text-decoration: none;">a</del>&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;html<ins style="font-weight: bold; text-decoration: none;">&gt;&lt;figure class="mw-halign-right" typeof="mw:File/Thumb"</ins>&gt;&lt;a href="https://yasm.com/en/videos/yasm-improve-service-quality-pdca-csi<ins style="font-weight: bold; text-decoration: none;">" title="Start the video: Continual service improvement in YaSM</ins>"&gt;&lt;img srcset="https://yasm.com/en/content/videos/yasm-improve-service-quality-pdca-csi/480px/yasm-service-improvement-pdca-cycle-csi.jpg 480w, https://yasm.com/en/content/videos/yasm-improve-service-quality-pdca-csi/yasm-service-improvement-pdca-cycle-csi.jpg 1280w" sizes="100vw" src="https://yasm.com/en/content/videos/yasm-improve-service-quality-pdca-csi/yasm-service-improvement-pdca-cycle-csi.jpg<ins style="font-weight: bold; text-decoration: none;">" decoding="async</ins>" width="480" height="270" class="<ins style="font-weight: bold; text-decoration: none;">mw-file-element</ins>" alt="Video about the CSI process (continual service improvement): If you stop improving, you will fall behind.<ins style="font-weight: bold; text-decoration: none;">" /&gt;&lt;/a&gt;</ins></div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style="margin-top: 10px; word-wrap:normal;"&gt;Service<del style="font-weight: bold; text-decoration: none;">&amp;nbsp;improve&amp;shy;ment </del>is not simply about optimizing customer satisfaction or maximizing profits. The real point is to avoid stagnation!&lt;br /&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;figcaption&gt;&lt;span style="font-variant:small-caps;"&gt;&lt;b&gt;&lt;a href="https://yasm.com/en/videos/yasm-improve-service-quality-pdca-csi</ins>" title="Start the video: Continual service improvement <ins style="font-weight: bold; text-decoration: none;">(CSI) </ins>in YaSM"<ins style="font-weight: bold; text-decoration: none;">&gt;Start the video</ins>: <ins style="font-weight: bold; text-decoration: none;">YaSM continual service improvement&lt;/a&gt;&lt;/b&gt;&lt;/span&gt;&lt;</ins>/<ins style="font-weight: bold; text-decoration: none;">figcaption</ins>&gt;&lt;/<ins style="font-weight: bold; text-decoration: none;">figure</ins>&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style="margin-top: 10px; word-wrap:normal;"&gt;Service <ins style="font-weight: bold; text-decoration: none;">improvement </ins>is not simply about optimizing customer satisfaction or maximizing profits. The real point is to avoid stagnation!&lt;br /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>(From our video series &quot;The simple principles of good service management&quot;).&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>(From our video series &quot;The simple principles of good service management&quot;).&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;Watch the video:&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p&gt;Watch the video:&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style="padding-left: <del style="font-weight: bold; text-decoration: none;">18px</del>;"&gt;&amp;#11208;&amp;nbsp;&lt;a href="https://yasm.com/en/videos/yasm-improve-service-quality-pdca-csi" title="Start the video: Continual service improvement in YaSM"&gt;If you stop improving, you will fall behind&lt;/a&gt; (6:56 min.)&lt;/p&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style="padding-left: <ins style="font-weight: bold; text-decoration: none;">15px</ins>;"&gt;&amp;#11208;&amp;nbsp;&lt;a href="https://yasm.com/en/videos/yasm-improve-service-quality-pdca-csi" title="Start the video: Continual service improvement in YaSM"&gt;If you stop improving, you will fall behind&lt;/a&gt; (6:56 min.)&lt;/p&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;br style=&quot;clear:both;&quot;/&gt;&lt;/html&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;br style=&quot;clear:both;&quot;/&gt;&lt;/html&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l115">Line 115:</td> <td colspan="2" class="diff-lineno">Line 119:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;url&quot; href=&quot;https://yasm.com/wiki/en/index.php/Continual_Service_Improvement&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;url&quot; href=&quot;https://yasm.com/wiki/en/index.php/Continual_Service_Improvement&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;primaryImageOfPage&quot; href=&quot;https://yasm.com/wiki/en/img/yasm-service-management/continual-service-improvement-csi.jpg&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;primaryImageOfPage&quot; href=&quot;https://yasm.com/wiki/en/img/yasm-service-management/continual-service-improvement-csi.jpg&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">  &lt;link itemprop="Image" href="https://yasm.com/wiki/en/img/yasm-service-management/continual-service-improvement-csi.jpg" /&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;significantLinks&quot; content=&quot;https://yasm.com/wiki/en/index.php/LP5:_Improve_the_services&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;significantLinks&quot; content=&quot;https://yasm.com/wiki/en/index.php/LP5:_Improve_the_services&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;significantLinks&quot; content=&quot;https://yasm.com/wiki/en/index.php/YaSM_and_ITIL_V3#YaSM_vs._ITIL_Continual_Service_Improvement&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;significantLinks&quot; content=&quot;https://yasm.com/wiki/en/index.php/YaSM_and_ITIL_V3#YaSM_vs._ITIL_Continual_Service_Improvement&quot; /&gt;</div></td></tr> </table> Andrea https://yasm.com/wiki/en/index.php?title=Continual_Service_Improvement&diff=1283&oldid=prev Andrea at 15:53, 30 December 2023 2023-12-30T15:53:26Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 17:53, 30 December 2023</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l7">Line 7:</td> <td colspan="2" class="diff-lineno">Line 7:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:site_name&quot; content=&quot;YaSM Service Management&quot;&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:site_name&quot; content=&quot;YaSM Service Management&quot;&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:type&quot; content=&quot;article&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:type&quot; content=&quot;article&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta property="fb:admins" content="100002035253209" /&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta property="fb:admins" content="100002592864414" /&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image&quot; content=&quot;https://yasm.com/wiki/en/img/yasm-service-management/continual-service-improvement-csi.jpg&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image&quot; content=&quot;https://yasm.com/wiki/en/img/yasm-service-management/continual-service-improvement-csi.jpg&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:width&quot; content=&quot;1200&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:width&quot; content=&quot;1200&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:height&quot; content=&quot;675&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:image:height&quot; content=&quot;675&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:card" content="summary_large_image"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:site" content="@yasmcom"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:creator" content="@yasmcom"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:title" content="Continual Service Improvement (CSI)"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:description" content="The YaSM model translates the guidance from the popular service management frameworks into a streamlined, practical process for the continual improvement of services."&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:image" content="https://yasm.com/wiki/en/img/yasm-service-management/continual-service-improvement-csi.jpg"&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">&lt;meta name="twitter:image:alt" content="Continual service improvement - CSI in YaSM and the ITSM frameworks."&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/itpmch&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;div class=&quot;noresize&quot;&gt;&lt;a href=&quot;https://yasm.com/wiki/de/index.php/Continual_Service_Improvement&quot;&gt;&lt;img src=&quot;https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png&quot; width=&quot;140&quot; height=&quot;36&quot; style=&quot;float:right;&quot; alt=&quot;auf Deutsch&quot; title=&quot;This page in German&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br style=&quot;clear:both;&quot;/&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;div class=&quot;noresize&quot;&gt;&lt;a href=&quot;https://yasm.com/wiki/de/index.php/Continual_Service_Improvement&quot;&gt;&lt;img src=&quot;https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png&quot; width=&quot;140&quot; height=&quot;36&quot; style=&quot;float:right;&quot; alt=&quot;auf Deutsch&quot; title=&quot;This page in German&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br style=&quot;clear:both;&quot;/&gt;</div></td></tr> </table> Andrea https://yasm.com/wiki/en/index.php?title=Continual_Service_Improvement&diff=1132&oldid=prev Andrea at 13:44, 23 July 2022 2022-07-23T13:44:53Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 15:44, 23 July 2022</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l5">Line 5:</td> <td colspan="2" class="diff-lineno">Line 5:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:title&quot; content=&quot;Continual Service Improvement (CSI) | YaSM Service Management Wiki&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:title&quot; content=&quot;Continual Service Improvement (CSI) | YaSM Service Management Wiki&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:description&quot; content=&quot;Continual service improvement (CSI) is about &#039;measuring, reviewing and acting to identify and adopt improvements in service provision&#039;.&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;og:description&quot; content=&quot;Continual service improvement (CSI) is about &#039;measuring, reviewing and acting to identify and adopt improvements in service provision&#039;.&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property="og:site_name" content="YaSM"&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; 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color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;fb:admins&quot; content=&quot;100002035253209&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta property=&quot;fb:admins&quot; content=&quot;100002035253209&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l39">Line 39:</td> <td colspan="2" class="diff-lineno">Line 39:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;dateCreated&quot; content=&quot;2015-09-28&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;dateCreated&quot; content=&quot;2015-09-28&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;dateModified&quot; content=&quot;2020-02-25&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;dateModified&quot; content=&quot;2020-02-25&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;img <del style="font-weight: bold; text-decoration: none;">itemprop="thumbnailUrl" </del>style="margin:5px 0px 30px 30px; float:right;" <del style="font-weight: bold; text-decoration: none;">src</del>="https://yasm.com/wiki/en/img/yasm-service-management/480px/continual-service-improvement-csi.jpg" width="480" height="270" alt="Continual service improvement - CSI in YaSM and the ITSM frameworks." title="CSI in YaSM"&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;img style="margin:5px 0px 30px 30px; float:right;" <ins style="font-weight: bold; text-decoration: none;">srcset</ins>="https://yasm.com/wiki/en/img/yasm-service-management/480px<ins style="font-weight: bold; text-decoration: none;">/continual-service-improvement-csi.jpg 480w, https://yasm.com/wiki/en/img/yasm-service-management/continual-service-improvement-csi.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-service-management</ins>/continual-service-improvement-csi.jpg" width="480" height="270" alt="Continual service improvement - CSI in YaSM and the ITSM frameworks." title="CSI in YaSM"&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/a&gt;&lt;/div&gt;&lt;/html&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/a&gt;&lt;/div&gt;&lt;/html&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;span style=&quot;word-wrap:normal;&quot; id=&quot;md-webpage-description&quot; itemprop=&quot;description&quot;&gt;[[LP5:_Improve_the_services|Continual&amp;nbsp;service improvement]] (CSI) is about &quot;measuring, reviewing and acting to identify and adopt improvements in [[Service|service]] provision&quot;. Improvements can be &quot;reductions in weaknesses or enhancements of strenghts, as well as adopting new approaches to existing activities&quot; [[#ref-cabinet-office-csi|[1]]].&lt;/span&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;span style=&quot;word-wrap:normal;&quot; id=&quot;md-webpage-description&quot; itemprop=&quot;description&quot;&gt;[[LP5:_Improve_the_services|Continual&amp;nbsp;service improvement]] (CSI) is about &quot;measuring, reviewing and acting to identify and adopt improvements in [[Service|service]] provision&quot;. Improvements can be &quot;reductions in weaknesses or enhancements of strenghts, as well as adopting new approaches to existing activities&quot; [[#ref-cabinet-office-csi|[1]]].&lt;/span&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l81">Line 81:</td> <td colspan="2" class="diff-lineno">Line 81:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Video==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Video==</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;a href="https://yasm.com/en/videos/yasm-improve-service-quality-pdca-csi" &gt;&lt;img <del style="font-weight: bold; text-decoration: none;">src</del>="https://yasm.com/en/content/videos/yasm-improve-service-quality-pdca-csi/480px/yasm-service-improvement-pdca-cycle-csi.jpg" width="480" height="270" class="thumbimage" alt="Video about the CSI process (continual service improvement): If you stop improving, you will fall behind." title="Start the video: Continual service improvement in YaSM" style="display: block; float: right; margin-right: 0px; margin-bottom: 10px; margin-left: 10px" /&gt;&lt;/a&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;a href="https://yasm.com/en/videos/yasm-improve-service-quality-pdca-csi" &gt;&lt;img <ins style="font-weight: bold; text-decoration: none;">srcset</ins>="https://yasm.com/en/content/videos/yasm-improve-service-quality-pdca-csi/480px<ins style="font-weight: bold; text-decoration: none;">/yasm-service-improvement-pdca-cycle-csi.jpg 480w, https://yasm.com/en/content/videos/yasm-improve-service-quality-pdca-csi/yasm-service-improvement-pdca-cycle-csi.jpg 1280w" sizes="100vw" src="https://yasm.com/en/content/videos/yasm-improve-service-quality-pdca-csi</ins>/yasm-service-improvement-pdca-cycle-csi.jpg" width="480" height="270" class="thumbimage" alt="Video about the CSI process (continual service improvement): If you stop improving, you will fall behind." title="Start the video: Continual service improvement in YaSM" style="display: block; float: right; margin-right: 0px; margin-bottom: 10px; margin-left: 10px" /&gt;&lt;/a&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style=&quot;margin-top: 10px; word-wrap:normal;&quot;&gt;Service&amp;nbsp;improve&amp;shy;ment is not simply about optimizing customer satisfaction or maximizing profits. The real point is to avoid stagnation!&lt;br /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style=&quot;margin-top: 10px; word-wrap:normal;&quot;&gt;Service&amp;nbsp;improve&amp;shy;ment is not simply about optimizing customer satisfaction or maximizing profits. The real point is to avoid stagnation!&lt;br /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>(From our video series &quot;The simple principles of good service management&quot;).&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>(From our video series &quot;The simple principles of good service management&quot;).&lt;/p&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l123">Line 123:</td> <td colspan="2" class="diff-lineno">Line 123:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;alternativeHeadline&quot; content=&quot;How to improve services?&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;alternativeHeadline&quot; content=&quot;How to improve services?&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;url&quot; href=&quot;https://yasm.com/wiki/en/index.php/Continual_Service_Improvement&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;url&quot; href=&quot;https://yasm.com/wiki/en/index.php/Continual_Service_Improvement&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">  &lt;time itemprop="dateModified" datetime="2022-07-02"&gt;&lt;/time&gt;</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;primaryImageOfPage&quot; href=&quot;https://yasm.com/wiki/en/img/yasm-service-management/continual-service-improvement-csi.jpg&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;primaryImageOfPage&quot; href=&quot;https://yasm.com/wiki/en/img/yasm-service-management/continual-service-improvement-csi.jpg&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;Image&quot; href=&quot;https://yasm.com/wiki/en/img/yasm-service-management/continual-service-improvement-csi.jpg&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;Image&quot; href=&quot;https://yasm.com/wiki/en/img/yasm-service-management/continual-service-improvement-csi.jpg&quot; /&gt;</div></td></tr> </table> Andrea https://yasm.com/wiki/en/index.php?title=Continual_Service_Improvement&diff=1118&oldid=prev Andrea at 13:31, 2 July 2022 2022-07-02T13:31:15Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 15:31, 2 July 2022</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l30">Line 30:</td> <td colspan="2" class="diff-lineno">Line 30:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;height&quot; content=&quot;675&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;height&quot; content=&quot;675&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;representativeOfPage&quot; content=&quot;true&quot;/&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;representativeOfPage&quot; content=&quot;true&quot;/&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject"&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="url" content="https://yasm.com/wiki/en/img/yasm-service-management/480px/continual-service-improvement-csi.jpg" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="width" content="480" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="height" content="270" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="dateCreated" content="2022-06-30" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;meta itemprop="datePublished" content="2022-07-02" /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;/span&gt;</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;dateCreated&quot; content=&quot;2015-09-28&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;dateCreated&quot; content=&quot;2015-09-28&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;dateModified&quot; content=&quot;2020-02-25&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;meta itemprop=&quot;dateModified&quot; content=&quot;2020-02-25&quot; /&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;img itemprop="thumbnailUrl" style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/en/img/yasm-service-management/continual-service-improvement-csi.jpg" width="480" height="270" alt="Continual service improvement - CSI in YaSM and the ITSM frameworks." title="CSI in YaSM"&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;img itemprop="thumbnailUrl" style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/en/img/yasm-service-management<ins style="font-weight: bold; text-decoration: none;">/480px</ins>/continual-service-improvement-csi.jpg" width="480" height="270" alt="Continual service improvement - CSI in YaSM and the ITSM frameworks." title="CSI in YaSM"&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/a&gt;&lt;/div&gt;&lt;/html&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;/a&gt;&lt;/div&gt;&lt;/html&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;span style=&quot;word-wrap:normal;&quot; id=&quot;md-webpage-description&quot; itemprop=&quot;description&quot;&gt;[[LP5:_Improve_the_services|Continual&amp;nbsp;service improvement]] (CSI) is about &quot;measuring, reviewing and acting to identify and adopt improvements in [[Service|service]] provision&quot;. Improvements can be &quot;reductions in weaknesses or enhancements of strenghts, as well as adopting new approaches to existing activities&quot; [[#ref-cabinet-office-csi|[1]]].&lt;/span&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;span style=&quot;word-wrap:normal;&quot; id=&quot;md-webpage-description&quot; itemprop=&quot;description&quot;&gt;[[LP5:_Improve_the_services|Continual&amp;nbsp;service improvement]] (CSI) is about &quot;measuring, reviewing and acting to identify and adopt improvements in [[Service|service]] provision&quot;. Improvements can be &quot;reductions in weaknesses or enhancements of strenghts, as well as adopting new approaches to existing activities&quot; [[#ref-cabinet-office-csi|[1]]].&lt;/span&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l59">Line 59:</td> <td colspan="2" class="diff-lineno">Line 66:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Continual service improvement in YaSM==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Continual service improvement in YaSM==</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>The YaSM service management model translates the guidance from the various ITSM frameworks into a streamlined process for the continual improvement of services.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>The <ins style="font-weight: bold; text-decoration: none;">[[What_is_YaSM|</ins>YaSM<ins style="font-weight: bold; text-decoration: none;">]] </ins>service management model translates the guidance from the various ITSM frameworks into a streamlined process for the continual improvement of services.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>The [[LP5:_Improve_the_services|CSI process]] includes high-level activities such as</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>The [[LP5:_Improve_the_services|CSI process]] includes high-level activities such as</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l74">Line 74:</td> <td colspan="2" class="diff-lineno">Line 81:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Video==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Video==</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;a href="https://yasm.com/en/videos/yasm-improve-service-quality-pdca-csi" &gt;&lt;img src="https://yasm.com/en/content/videos/yasm-improve-service-quality-pdca-csi/yasm-service-improvement-pdca-cycle-csi.jpg" width="<del style="font-weight: bold; text-decoration: none;">422</del>" height="<del style="font-weight: bold; text-decoration: none;">238</del>" class="thumbimage" alt="Video about the CSI process (continual service improvement): If you stop improving, you will fall behind." title="Start the video: Continual service improvement in YaSM" style="display: block; float: right; margin-<del style="font-weight: bold; text-decoration: none;">top</del>: <del style="font-weight: bold; text-decoration: none;">10px; margin-left: 30px</del>; margin-bottom: 10px; margin-<del style="font-weight: bold; text-decoration: none;">right</del>: <del style="font-weight: bold; text-decoration: none;">0px</del>" /&gt;&lt;/a&gt;</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&lt;html&gt;&lt;a href="https://yasm.com/en/videos/yasm-improve-service-quality-pdca-csi" &gt;&lt;img src="https://yasm.com/en/content/videos/yasm-improve-service-quality-pdca-csi<ins style="font-weight: bold; text-decoration: none;">/480px</ins>/yasm-service-improvement-pdca-cycle-csi.jpg" width="<ins style="font-weight: bold; text-decoration: none;">480</ins>" height="<ins style="font-weight: bold; text-decoration: none;">270</ins>" class="thumbimage" alt="Video about the CSI process (continual service improvement): If you stop improving, you will fall behind." title="Start the video: Continual service improvement in YaSM" style="display: block; float: right; margin-<ins style="font-weight: bold; text-decoration: none;">right</ins>: <ins style="font-weight: bold; text-decoration: none;">0px</ins>; margin-bottom: 10px; margin-<ins style="font-weight: bold; text-decoration: none;">left</ins>: <ins style="font-weight: bold; text-decoration: none;">10px</ins>" /&gt;&lt;/a&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style=&quot;margin-top: 10px; word-wrap:normal;&quot;&gt;Service&amp;nbsp;improve&amp;shy;ment is not simply about optimizing customer satisfaction or maximizing profits. The real point is to avoid stagnation!&lt;br /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;p style=&quot;margin-top: 10px; word-wrap:normal;&quot;&gt;Service&amp;nbsp;improve&amp;shy;ment is not simply about optimizing customer satisfaction or maximizing profits. The real point is to avoid stagnation!&lt;br /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>(From our video series &quot;The simple principles of good service management&quot;).&lt;/p&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>(From our video series &quot;The simple principles of good service management&quot;).&lt;/p&gt;</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l82">Line 82:</td> <td colspan="2" class="diff-lineno">Line 89:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Related pages==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Related pages==</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* [[Service Management Processes|YaSM service management processes]]&amp;nbsp;&amp;nbsp;&amp;#<del style="font-weight: bold; text-decoration: none;">11208</del>;&amp;nbsp; [[LP5: Improve the services]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* [[Service Management Processes|YaSM service management processes]]&amp;nbsp;&amp;nbsp;&amp;#<ins style="font-weight: bold; text-decoration: none;">10132</ins>;&amp;nbsp; [[LP5: Improve the services]]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* [[YaSM_and_ITIL#|ITIL 4 practices and YaSM processes]]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* [[YaSM_and_ITIL#|ITIL 4 practices and YaSM processes]]</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* [[YaSM and ITIL V3]] &amp;nbsp;&amp;nbsp;&amp;#<del style="font-weight: bold; text-decoration: none;">11208</del>;&amp;nbsp; [[YaSM_and_ITIL_V3#YaSM_vs._ITIL_Continual_Service_Improvement|YaSM vs. ITIL CSI]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* [[YaSM and ITIL V3]] &amp;nbsp;&amp;nbsp;&amp;#<ins style="font-weight: bold; text-decoration: none;">10132</ins>;&amp;nbsp; [[YaSM_and_ITIL_V3#YaSM_vs._ITIL_Continual_Service_Improvement|YaSM vs. ITIL CSI]]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==External links and references==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==External links and references==</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l116">Line 116:</td> <td colspan="2" class="diff-lineno">Line 123:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;alternativeHeadline&quot; content=&quot;How to improve services?&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;meta itemprop=&quot;alternativeHeadline&quot; content=&quot;How to improve services?&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;url&quot; href=&quot;https://yasm.com/wiki/en/index.php/Continual_Service_Improvement&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;url&quot; href=&quot;https://yasm.com/wiki/en/index.php/Continual_Service_Improvement&quot; /&gt;</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">  &lt;time itemprop="dateModified" datetime="2022-07-02"&gt;&lt;/time&gt;</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;primaryImageOfPage&quot; href=&quot;https://yasm.com/wiki/en/img/yasm-service-management/continual-service-improvement-csi.jpg&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;primaryImageOfPage&quot; href=&quot;https://yasm.com/wiki/en/img/yasm-service-management/continual-service-improvement-csi.jpg&quot; /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;Image&quot; href=&quot;https://yasm.com/wiki/en/img/yasm-service-management/continual-service-improvement-csi.jpg&quot; /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>   &lt;link itemprop=&quot;Image&quot; 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color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;!-- This page is assigned to the following categories: --&gt;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>[[Category:Service management topics<del style="font-weight: bold; text-decoration: none;">|!</del>]][[Category:YaSM process]][[Category:ITIL]][[Category:ITIL 4]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>[[Category:Service management topics]][[Category:YaSM process]][[Category:ITIL]][[Category:ITIL 4]]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;!-- --- --&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>&lt;!-- --- --&gt;</div></td></tr> </table> Andrea https://yasm.com/wiki/en/index.php?title=Continual_Service_Improvement&diff=1022&oldid=prev Andrea at 13:11, 26 April 2021 2021-04-26T13:11:33Z <p></p> <a href="https://yasm.com/wiki/en/index.php?title=Continual_Service_Improvement&amp;diff=1022&amp;oldid=939">Show changes</a> Andrea https://yasm.com/wiki/en/index.php?title=Continual_Service_Improvement&diff=939&oldid=prev Andrea: Created page with "<itpmch><title>Continual Service Improvement (CSI) | YaSM Wiki</title> <meta name="keywords" content="yasm continual service improvement, yasm csi, continual service improveme..." 2020-03-08T12:29:51Z <p>Created page with &quot;&lt;itpmch&gt;&lt;title&gt;Continual Service Improvement (CSI) | YaSM Wiki&lt;/title&gt; 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width=&quot;140&quot; height=&quot;36&quot; style=&quot;float:left;&quot; alt=&quot;auf Deutsch&quot; title=&quot;This page in German&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br style=&quot;clear:both;&quot;/&gt;<br /> &lt;p&gt;&amp;nbsp;&lt;/p&gt;<br /> <br /> &lt;div id=&quot;https://yasm.com/wiki/en/img/yasm-service-management/continual-service-improvement-csi.jpg&quot; itemscope itemtype=&quot;https://schema.org/ImageObject&quot;&gt;<br /> &lt;a itemprop=&quot;contentUrl&quot; title=&quot;CSI in YaSM&quot; href=&quot;https://yasm.com/wiki/en/img/yasm-service-management/continual-service-improvement-csi.jpg&quot; /&gt;<br /> &lt;meta itemprop=&quot;caption&quot; content=&quot;YaSM and Continual Service Improvement&quot; /&gt;<br /> &lt;meta itemprop=&quot;description&quot; content=&quot;YaSM service improvement: CSI is often considered a key element of service management best practice.&quot; /&gt;<br /> &lt;meta itemprop=&quot;width&quot; content=&quot;1200&quot; /&gt;<br /> &lt;meta itemprop=&quot;height&quot; content=&quot;675&quot; /&gt;<br /> &lt;meta itemprop=&quot;dateCreated&quot; content=&quot;2015-09-28&quot; /&gt;<br /> &lt;meta itemprop=&quot;dateModified&quot; content=&quot;2020-02-25&quot; /&gt;<br /> &lt;img itemprop=&quot;thumbnailUrl&quot; style=&quot;margin:5px 0px 30px 30px; float:right;&quot; src=&quot;https://yasm.com/wiki/en/img/yasm-service-management/continual-service-improvement-csi.jpg&quot; width=&quot;480&quot; height=&quot;270&quot; alt=&quot;Continual service improvement - CSI in YaSM and the ITSM frameworks.&quot; title=&quot;CSI in YaSM&quot;&gt;<br /> &lt;/a&gt;&lt;/div&gt;&lt;/html&gt;<br /> [[LP5:_Improve_the_services|Continual service improvement]] (CSI) is about &quot;measuring, reviewing and acting to identify and adopt improvements in service provision&quot;. Improvements can be &quot;reductions in weaknesses or enhancements of strenghts, as well as adopting new approaches to existing activities&quot; [[#ref-cabinet-office-csi|[1]]].<br /> &lt;p&gt;&amp;nbsp;&lt;/p&gt;<br /> <br /> ==Continual improvement in general management==<br /> <br /> The idea of continual improvement has a long history and was not invented specifically for managing services.<br /> <br /> It is modelled upon a well-established management method for continual improvement, known for example as the &quot;Plan-Do-Check-Act&quot; or &quot;PDCA cycle&quot; that was made popular by Edwards Deming (see article in Wikipedia: &quot;[https://en.wikipedia.org/wiki/PDCA PDCA]&quot;).<br /> &lt;p&gt;&amp;nbsp;&lt;/p&gt;<br /> <br /> ==CSI in the ITSM frameworks==<br /> <br /> Continual service improvement has been a prominent topic in service management since the publication of ITIL&lt;sup&gt;&lt;small&gt;&amp;#174;&lt;/small&gt;&lt;/sup&gt; v3, where CSI is the fifth stage in the service lifecycle that has been introduced with [[ITIL#ITIL_V3|ITIL v3]]. The idea behind the service lifecycle is that services pass through a cycle from stratey, design, transition and live operation to continual optimization. CSI is often considered a key element of service management best practice.<br /> <br /> It is not difficult to see why: A consistent approach to continual improvement helps to ensure that the services offered to customers remain continuously aligned to business requirements.<br /> <br /> But although CSI is a cornerstone of the ITIL&lt;sup&gt;&lt;small&gt;&amp;#174;&lt;/small&gt;&lt;/sup&gt; service lifecycle, a few frameworks were quicker to adopt the lifecycle concept and CSI. For instance, COBIT&lt;sup&gt;&lt;small&gt;&amp;#174;&lt;/small&gt;&lt;/sup&gt; includes a domain called &quot;[[YaSM_and_COBIT#Domain:_Monitor.2C_Evaluate_and_Assess_.28MEA.29|Monitoring, evaluating and assessing]]&quot;. And [[ISO 20000]], the international standard for service management, explicitly states that it is based on the Plan-Do-Check-Act cycle.<br /> <br /> [[ITIL#ITIL_4|ITIL&lt;sup&gt;&lt;small&gt;&amp;#174;&lt;/small&gt;&lt;/sup&gt; 4]] has dropped the service lifecycle concept in favor of a more holistic approach, but [[ITIL#ITIL-4-Continual-improvement|ITIL v4 introduces continual improvement]] as a core component of the [[ITIL#ITIL_service_value_system|ITIL SVS (service value system)]]. Within this component, ITIL 4 describes a model for continual improvement, which provides organizations with a structured approach to implementing improvements.<br /> <br /> What is more, ITIL v4 includes continual improvement as one of the &quot;[[YaSM_and_ITIL#ITIL_4_general_management_practices_and_related_YaSM_processes|general management practices]]&quot;. This practice aims to &quot;align the organization’s practices and services with changing business needs through the ongoing improvement of products, services and practices&quot; [[#ref-axelos-2019|[2]]].<br /> <br /> In [[VeriSM]]&amp;trade;, improvement activities are an integral part of the VeriSM model. The VeriSM model is introduced as &quot;a service management operating model for an organization&quot; [[#IFDC-2017|[3]]] that includes four &quot;[[VeriSM_and_YaSM#VeriSM_stages_and_associated_YaSM_processes|high-level stages]]&quot; that resemble the ITIL v3 service lifecycle: Define, Produce, Provide and Respond. Continual improvement falls into the [[VeriSM_and_YaSM#VeriSM_stage_3:_Provide|Provide stage]], where improvement opportunities are to be captured and actioned.<br /> &lt;p&gt;&amp;nbsp;&lt;/p&gt;<br /> <br /> ==Continual service improvement in YaSM==<br /> <br /> &lt;span id=&quot;md-webpage-description&quot; itemprop=&quot;description&quot;&gt;The YaSM model translates the guidance from the various ITSM frameworks into a streamlined process for the continual improvement of services.&lt;/span&gt;<br /> <br /> The [[LP5:_Improve_the_services|CSI process]] includes high-level activities such as<br /> * [[LP5:_Improve_the_services#LP5.1|holding regular customer meetings]]<br /> * [[LP5:_Improve_the_services#LP5.2|performing regular service reviews]]<br /> * [[LP5:_Improve_the_services#LP5.3|analyzing service quality reports and other inputs]]<br /> * [[LP5:_Improve_the_services#LP5.4|evaluating if the services are delivered according to expectations]]<br /> * [[LP5:_Improve_the_services#LP5.5|assessing if the services can be provided in a better or more economical way]].<br /> <br /> If corrective action is required, the CSI process is responsible for identifying solutions and for starting up service improvement initiatives. Such initiatives are typically small projects which are tracked and managed through a simple service improvement plan.<br /> <br /> All of this is quite straightforward. You can find a complete [[LP5:_Improve_the_services#Process_description|description]] of the service improvement process according to YaSM here in the YaSM Wiki, including definitions of the [[LP5:_Improve_the_services#Sub-processes|sub-processes]], details about the [[LP5:_Improve_the_services#Process_outputs|process outputs]], and a [[LP5:_Improve_the_services#Roles_and_responsibilities|RACI matrix]].<br /> &lt;p&gt;&amp;nbsp;&lt;/p&gt;<br /> <br /> ==Video==<br /> <br /> &lt;html&gt;&lt;a href=&quot;https://yasm.com/en/videos/yasm-improve-service-quality-pdca-csi&quot; &gt;&lt;img src=&quot;https://yasm.com/en/content/videos/yasm-improve-service-quality-pdca-csi/yasm-service-improvement-pdca-cycle-csi.jpg&quot; width=&quot;320&quot; height=&quot;180&quot; class=&quot;thumbimage&quot; alt=&quot;Video about the CSI process (continual service improvement): If you stop improving, you will fall behind.&quot; title=&quot;Start the video: Continual service improvement in YaSM&quot; style=&quot;display: block; float: right; margin-top: 10px; margin-left: 30px; margin-bottom: 10px; margin-right: 10px&quot; /&gt;&lt;/a&gt;<br /> &lt;p style=&quot;margin-top: 10px;&quot;&gt;Service improvement is not simply about optimizing customer satisfaction or maximizing profits. The real point is to avoid stagnation!&lt;br /&gt;<br /> (From our video series &quot;The simple principles of good service management&quot;).&lt;/p&gt;<br /> &lt;p&gt;Watch the video:&lt;/p&gt;<br /> &lt;ul style=&quot;list-style-image: URL(&#039;/wiki/de/skins/Vector/images/itpm/icon-pfeil-rechts.png&#039;);padding-left: 18px;&quot;&gt;<br /> &lt;li&gt;&lt;a href=&quot;https://yasm.com/en/videos/yasm-improve-service-quality-pdca-csi&quot; title=&quot;Start the video: Continual service improvement in YaSM&quot;&gt;If you stop improving, you will fall behind&lt;/a&gt; (6:56 min.)&lt;/li&gt;&lt;/ul&gt;<br /> &lt;br style=&quot;clear:both;&quot;/&gt;&lt;br /&gt;&lt;/html&gt;<br /> <br /> ==Related pages==<br /> * [[Service Management Processes|YaSM service management processes]]&amp;nbsp;&amp;nbsp;&amp;#9654;&amp;nbsp; [[LP5: Improve the services]]<br /> * [[YaSM_and_ITIL#|ITIL 4 practices and YaSM processes]]<br /> * [[YaSM and ITIL V3]] &amp;nbsp;&amp;nbsp;&amp;#9654;&amp;nbsp; [[YaSM_and_ITIL_V3#YaSM_vs._ITIL_Continual_Service_Improvement|YaSM vs. ITIL CSI]]<br /> &lt;p&gt;&amp;nbsp;&lt;/p&gt;<br /> <br /> ==External links and references==<br /> *&lt;span id=&quot;ref-csi&quot;&gt;[IT Process Wiki - ITIL CSI]. -- S. Kempter: IT Process Wiki, &quot;[https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement ITIL continual service improvement (CSI)]&quot;. - IT Process Maps; Lindau (Bodensee), Deutschland.&lt;/span&gt;<br /> <br /> &lt;span id=&quot;ref-cabinet-office-csi&quot;&gt;[1] The Cabinet Office: ITIL&lt;sup&gt;&lt;small&gt;&amp;#174;&lt;/small&gt;&lt;/sup&gt; Continual Service Improvement (2011 Edition). - The Stationery Office; London, UK.&lt;/span&gt;&lt;br /&gt;<br /> &lt;span id=&quot;ref-axelos-2019&quot;&gt;[2] AXELOS: ITIL&lt;sup&gt;&lt;small&gt;&amp;#174;&lt;/small&gt;&lt;/sup&gt; Foundation, ITIL 4 Edition. - The Stationery Office; Norwich, UK, 2019.&lt;/span&gt;&lt;br /&gt;<br /> &lt;span id=&quot;IFDC-2017&quot;&gt;[3] IFDC (International Foundation for Digital Competences) (2017). VeriSM&amp;trade; - A Service Management Approach for the Digital Age. Zaltbommel, Netherlands: Van Haren Publishing.&lt;/span&gt;&lt;br /&gt;<br /> <br /> &lt;html&gt;By:&amp;#160;&amp;#160;Stefan Kempter&amp;#160;&lt;a href=&quot;https://www.linkedin.com/in/stefankempter&quot;&gt;&lt;img style=&quot;margin:0px 0px 0px 0px;&quot; src=&quot;/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg&quot; width=&quot;16&quot; height=&quot;16&quot; title=&quot;By: Stefan Kempter | Profile on LinkedIn&quot; alt=&quot;Author: Stefan Kempter, IT Process Maps GbR&quot; /&gt;&lt;/a&gt;, IT Process Maps.<br /> &lt;p&gt;&amp;nbsp;&lt;/p&gt;<br /> <br /> &lt;p&gt;&lt;small&gt;<br /> &lt;span itemprop=&quot;breadcrumb&quot; itemscope itemtype=&quot;http://schema.org/BreadcrumbList&quot;&gt;<br /> &lt;span itemprop=&quot;itemListElement&quot; itemscope itemtype=&quot;http://schema.org/ListItem&quot;&gt;<br /> &lt;a itemprop=&quot;item&quot; href=&quot;https://yasm.com/wiki/en/index.php/Continual_Service_Improvement#Continual_improvement_in_general_management&quot;&gt; &lt;span itemprop=&quot;name&quot;&gt;Continual improvement in general management&lt;/span&gt;&lt;/a&gt;<br /> &lt;meta itemprop=&quot;position&quot; 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