ISO 20000 - Revision history

Andrea at 14:01, 14 April 2025

2025-04-14T14:01:11Z

← Older revision		Revision as of 16:01, 14 April 2025
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	<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/ISO_20000"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/></html>		<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/ISO_20000"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/></html>
	~~<p> </p>~~

	<span id="md-webpage-description" itemprop="description"><b><span style="color:#465674;">ISO/IEC 20000</span></b> is the internationally acknowledged standard for [[Service Management\|service management]]. <b><span style="color:#465674;">ISO 20000</span></b> sets out 'requirements for establishing, implementing, maintaining and continually improving a service management system (SMS)' [[#ISO-20000-2018\|[1]]]. It enables organizations to demonstrate that their processes are aligned with international best practice.</span> [[FAQ:_ISO_20000_Certification\|ISO 20000 certification]] thus offers competitive differentiation and provides assurance to clients that their requirements will be met.		<span id="md-webpage-description" itemprop="description"><b><span style="color:#465674;">ISO/IEC 20000</span></b> is the internationally acknowledged standard for [[Service Management\|service management]]. <b><span style="color:#465674;">ISO 20000</span></b> sets out 'requirements for establishing, implementing, maintaining and continually improving a service management system (SMS)' [[#ISO-20000-2018\|[1]]]. It enables organizations to demonstrate that their processes are aligned with international best practice.</span> [[FAQ:_ISO_20000_Certification\|ISO 20000 certification]] thus offers competitive differentiation and provides assurance to clients that their requirements will be met.
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Andrea at 11:03, 28 March 2025

2025-03-28T11:03:58Z

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	<meta name="description" content="ISO/IEC 20000 ('ISO 20000') is the internationally acknowledged standard for service management. It sets out 'requirements for establishing, implementing, maintaining and continually improving a service management system (SMS)'." />		<meta name="description" content="ISO/IEC 20000 ('ISO 20000') is the internationally acknowledged standard for service management. It sets out 'requirements for establishing, implementing, maintaining and continually improving a service management system (SMS)'." />
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	<span id="md-webpage-description" itemprop="description">~~ISO/IEC 20000 ('~~<b><span style="color:#465674;">ISO 20000</span></b>') is the internationally acknowledged standard for [[Service Management\|service management]]. It sets out 'requirements for establishing, implementing, maintaining and continually improving a service management system (SMS)' [[#ISO-20000-2018\|[1]]]. ~~ISO 20000~~ enables organizations to demonstrate that their processes are aligned with international best practice.</span> [[FAQ:_ISO_20000_Certification\|ISO 20000 certification]] thus offers competitive differentiation and provides assurance to clients that their requirements will be met.		<span id="md-webpage-description" itemprop="description"><b><span style="color:#465674;">ISO/IEC 20000</span></b> is the internationally acknowledged standard for [[Service Management\|service management]]. <b><span style="color:#465674;">ISO 20000</span></b> sets out 'requirements for establishing, implementing, maintaining and continually improving a service management system (SMS)' [[#ISO-20000-2018\|[1]]]. It enables organizations to demonstrate that their processes are aligned with international best practice.</span> [[FAQ:_ISO_20000_Certification\|ISO 20000 certification]] thus offers competitive differentiation and provides assurance to clients that their requirements will be met.

	All requirements are 'generic and are intended to be applicable to all organizations, regardless of the organization’s type or size, or the nature of the services delivered'.		All [[YaSM_and_ISO_20000#ISO_20000_requirements_and_related_service_management_processes\|ISO 20000 requirements]] are 'generic and are intended to be applicable to all organizations, regardless of the organization’s type or size, or the nature of the services delivered'.
	<p> ~~</p>~~</p>		<p> </p>

	==Why ISO 20000? 5 main benefits==		==Why ISO 20000? 5 main benefits==
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	* If you complete the stage 2 audit successfully, your organization is certified against ISO 20000.		* If you complete the stage 2 audit successfully, your organization is certified against ISO 20000.

	==ISO 20000 and YaSM, ITIL, CMMI-SVC, COBIT, ~~VeriSM~~, SIAM, …==		==ISO 20000 and YaSM, ITIL, CMMI-SVC, COBIT, FitSM, SIAM, …==

	ISO 20000 outlines requirements for a service management system but does not offer specific advice on how to fulfill these requirements (the authors say it is <cite>'intentionally independent of specific guidance'</cite>). One could say that ISO 20000 tells you what to do but not how to do it.		ISO 20000 outlines requirements for a service management system but does not offer specific advice on how to fulfill these requirements (the authors say it is <cite>'intentionally independent of specific guidance'</cite>). One could say that ISO 20000 tells you what to do but not how to do it.
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	The standard, however, has its roots in established service management frameworks and especially [[ITIL]], and its authors recommend that organizations use <cite>'a combination of generally accepted frameworks and their own experience'</cite> in their effort to get aligned with ISO 20000.		The standard, however, has its roots in established service management frameworks and especially [[ITIL]], and its authors recommend that organizations use <cite>'a combination of generally accepted frameworks and their own experience'</cite> in their effort to get aligned with ISO 20000.

	So the popular service management frameworks and approaches such as ITIL<sup><small>®</small></sup>, CMMI-SVC<sup><small>®</small></sup>, COBIT<sup><small>®</small></sup>, ~~VeriSM™~~, SIAM™, etc. provide the specific guidance that is missing in ISO 20000. In particular, these frameworks describe various practices and processes that are in line with the ISO 20000 requirements. Adopting these practices and processes is thus the classic, time-tested way of getting prepared for ISO 20000.		So the popular service management frameworks and approaches such as ITIL<sup><small>®</small></sup>, CMMI-SVC<sup><small>®</small></sup>, COBIT<sup><small>®</small></sup>, FitSM, SIAM™, etc. provide the specific guidance that is missing in ISO 20000. In particular, these frameworks describe various practices and processes that are in line with the ISO 20000 requirements. Adopting these practices and processes is thus the classic, time-tested way of getting prepared for ISO 20000.

	<html>As for the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map: Service management process templates">YaSM process model</a>, it is even better aligned with ISO 20000 than the service management frameworks, because YaSM was built from the ground up with ISO 20000 in mind:</html>		<html>As for the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map: Service management process templates">YaSM process model</a>, it is even better aligned with ISO 20000 than the service management frameworks, because YaSM was built from the ground up with ISO 20000 in mind:</html>
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	<a itemprop="item" href="https://yasm.com/wiki/en/index.php/ISO_20000#~~ISO_20000_und_YaSM~~.2C_ITIL.2C_CMMI-SVC.2C_COBIT.~~2C_VeriSM~~.2C_SIAM.2C_.E2.80.A6"> <span itemprop="name">ISO 20000 and ITIL, CMMI-SVC ...</span></a>		<a itemprop="item" href="https://yasm.com/wiki/en/index.php/ISO_20000#ISO_20000_and_YaSM.2C_ITIL.2C_CMMI-SVC.2C_COBIT.2C_FitSM.2C_SIAM.2C_.E2.80.A6"> <span itemprop="name">ISO 20000 and ITIL, CMMI-SVC ...</span></a>
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Andrea at 16:57, 20 July 2024

2024-07-20T16:57:42Z

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Andrea at 10:04, 7 June 2024

2024-06-07T10:04:22Z

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Andrea at 15:56, 30 December 2023

2023-12-30T15:56:32Z

← Older revision		Revision as of 17:56, 30 December 2023
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	<meta property="og:description" content="ISO/IEC 20000 (abbreviated to ISO 20000) is the internationally acknowledged standard for service management. It sets out 'requirements for establishing, implementing, maintaining and continually improving a service management system (SMS)'." />		<meta property="og:description" content="ISO/IEC 20000 (abbreviated to ISO 20000) is the internationally acknowledged standard for service management. It sets out 'requirements for establishing, implementing, maintaining and continually improving a service management system (SMS)'." />
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	<meta name="twitter:image:alt" content="ISO 20000 (ISO/IEC 20000): 5 key benefits: 1. Credibility and competitive advantage, 2. Access to markets, 3. Higher productivity, 4. Independent assessment, 5. Continual improvement.">
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Andrea at 17:33, 7 November 2022

2022-11-07T17:33:02Z

← Older revision		Revision as of 19:33, 7 November 2022
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	<meta property="og:title" content="ISO 20000 \| YaSM Service Management Wiki" />		<meta property="og:title" content="ISO 20000 \| YaSM Service Management Wiki" />
	<meta property="og:description" content="ISO/IEC 20000 (abbreviated to ISO 20000) is the internationally acknowledged standard for service management. It sets out 'requirements for establishing, implementing, maintaining and continually improving a service management system (SMS)'." />		<meta property="og:description" content="ISO/IEC 20000 (abbreviated to ISO 20000) is the internationally acknowledged standard for service management. It sets out 'requirements for establishing, implementing, maintaining and continually improving a service management system (SMS)'." />
	<meta property="og:site_name" content="YaSM">		<meta property="og:site_name" content="YaSM Service Management">
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	<meta itemprop="keywords" content="ISO 20000 ~~2018~~" />		<span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject">
	<img style="margin:0px 0px 10px 20px; float:right;" src="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/iso-20000-benefits.jpg" width="~~400~~" height="~~300~~" title="ISO 20000: 5 key benefits" alt="What are the benefits of ISO 20000 (ISO/IEC 20000)? 1. Credibility and competitive advantage, 2. Access to markets, 3. Higher productivity, 4. Independent assessment, 5. Continual improvement." /></a>		<meta itemprop="url" content="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/480px/iso-20000-benefits.jpg" />
	<div class="thumbcaption" style="margin:~~0px~~ 0px 20px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: The main benefits of ISO 20000</b></span></div></div></div></html>		<meta itemprop="width" content="480" />
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			<meta itemprop="keywords" content="ISO 20000 benefits" />
			<img style="margin:0px 0px 10px 20px; float:right;" srcset="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/480px/iso-20000-benefits.jpg 480w, https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/iso-20000-benefits.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/iso-20000-benefits.jpg" width="480" height="360" title="ISO 20000: 5 key benefits" alt="What are the benefits of ISO 20000 (ISO/IEC 20000)? 1. Credibility and competitive advantage, 2. Access to markets, 3. Higher productivity, 4. Independent assessment, 5. Continual improvement." /></a>
			<div class="thumbcaption" style="margin:5px 0px 20px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: The main benefits of ISO 20000</b></span></div></div></div></html>

	<span style="word-wrap:normal;">The benefits of ISO 20000 include:</span>		<span style="word-wrap:normal;">The benefits of ISO 20000 include:</span>
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	<meta itemprop="keywords" content="ISO/IEC 20000 FAQ" />		<meta itemprop="keywords" content="ISO/IEC 20000 FAQ" />
	<img itemprop="contentUrl" style="margin:~~0px~~ 0px 10px 20px; float:right;" src="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/iso-20000-faqs.jpg" width="~~400~~" height="~~225~~" title="FAQ: ISO 20000" alt="ISO 20000 FAQs: Frequently Asked Questions (FAQ) on ISO 20000 (ISO/IEC 20000), the international service management standard. Benefits of the standard, information about the ISO20000 audit and tips about ISO20000 projects." /></a>		<img itemprop="contentUrl" style="margin:5px 0px 10px 20px; float:right;" srcset="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/480px/iso-20000-faqs.jpg 480w, https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/iso-20000-faqs.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/iso-20000-faqs.jpg" width="480" height="270" title="FAQ: ISO 20000" alt="ISO 20000 FAQs: Frequently Asked Questions (FAQ) on ISO 20000 (ISO/IEC 20000), the international service management standard. Benefits of the standard, information about the ISO20000 audit and tips about ISO20000 projects." /></a>
	<div class="thumbcaption" style="margin:0px 0px 20px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 2: FAQ ISO 20000</b></span><br />⇒ <a href="https://yasm.com/wiki/en/index.php/FAQ:_ISO_20000_Certification" title="FAQs: ISO 20000 certification">Questions and answers about ISO 20000 certification</a></span></div></div></div></html>		<div class="thumbcaption" style="margin:0px 0px 20px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 2: FAQ ISO 20000</b></span><br />⇒ <a href="https://yasm.com/wiki/en/index.php/FAQ:_ISO_20000_Certification" title="FAQs: ISO 20000 certification">Questions and answers about ISO 20000 certification</a></span></div></div></div></html>

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	In our experience, this task is a lot easier if you can start with templates - as we provide them with the YaSM process model.		In our experience, this task is a lot easier if you can start with templates - as we provide them with the YaSM process model.

	<html><a href="https://yasm.com/en/videos/yasm-iso-20000-bridge" ><img src="https://yasm.com/en/content/videos/yasm-iso-20000-bridge/yasm-iso-20000-processes-video.jpg" width="~~400~~" height="~~225~~" class="thumbimage" alt="Video: The YaSM - ISO 20000 Bridge. The process diagrams and document templates contained in the YaSM model make the huge task of designing ISO 20000 compliant service management processes for your organization manageable." title="Watch the video: The YaSM - ISO 20000 Bridge" style="display: block; float: right; margin-top: 5px; margin-right: 0px; margin-bottom: 10px; margin-left: ~~20px~~" /></a>		<html><a href="https://yasm.com/en/videos/yasm-iso-20000-bridge" ><img srcset="https://yasm.com/en/content/videos/yasm-iso-20000-bridge/480px/yasm-iso-20000-processes-video.jpg 480w, https://yasm.com/en/content/videos/yasm-iso-20000-bridge/yasm-iso-20000-processes-video.jpg 1280w" sizes="100vw" src="https://yasm.com/en/content/videos/yasm-iso-20000-bridge/yasm-iso-20000-processes-video.jpg" width="480" height="270" class="thumbimage" alt="Video: The YaSM - ISO 20000 Bridge. The process diagrams and document templates contained in the YaSM model make the huge task of designing ISO 20000 compliant service management processes for your organization manageable." title="Watch the video: The YaSM - ISO 20000 Bridge" style="display: block; float: right; margin-top: 5px; margin-right: 0px; margin-bottom: 10px; margin-left: 10px" /></a>
	<p style="word-wrap:normal;">What is more, we have created a specific product called the '<a href="https://yasm.com/en/products/yasm-iso-20000-bridge" title="YaSM - ISO 20000 Bridge: ISO 20000 process templates">YaSM - ISO 20000 Bridge</a>':</p>		<p style="word-wrap:normal;">What is more, we have created a specific product called the '<a href="https://yasm.com/en/products/yasm-iso-20000-bridge" title="YaSM - ISO 20000 Bridge: ISO 20000 process templates">YaSM - ISO 20000 Bridge</a>':</p>
	<p>The Bridge contains the complete list of ISO 20000 requirements and explains, for each requirement, which process and document templates are applicable.</p>		<p>The Bridge contains the complete list of ISO 20000 requirements and explains, for each requirement, which process and document templates are applicable.</p>

Andrea at 17:44, 29 January 2022

2022-01-29T17:44:35Z

Andrea at 16:00, 25 October 2021

2021-10-25T16:00:38Z

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Andrea at 15:51, 26 September 2019

2019-09-26T15:51:49Z

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Andrea at 17:44, 28 March 2019

2019-03-28T17:44:56Z

← Older revision		Revision as of 19:44, 28 March 2019
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	<meta name="twitter:description" content="What is ISO 20000 (ISO/IEC 20000), and what are the key benefits of this standard? How do we become certified against ISO 20000?">		<meta name="twitter:description" content="What is ISO 20000 (ISO/IEC 20000), and what are the key benefits of this standard? How do we become certified against ISO 20000?">
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	<meta itemprop="keywords" content="ISO 20000 2018" />		<meta itemprop="keywords" content="ISO 20000 2018" />
	<img style="margin:10px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/iso-20000-benefits.jpg" width="400" height="300" title="ISO 20000: 5 key benefits" alt="What are the benefits of ISO 20000 (ISO/IEC 20000)? 1. Credibility and competitive advantage, 2. Access to markets, 3. Higher productivity, 4. Independent assessment, 5. Continual improvement." /></a></div></html>		<img style="margin:10px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/iso-20000-benefits.jpg" width="400" height="300" title="ISO 20000: 5 key benefits" alt="What are the benefits of ISO 20000 (ISO/IEC 20000)? 1. Credibility and competitive advantage, 2. Access to markets, 3. Higher productivity, 4. Independent assessment, 5. Continual improvement." /></a></div></html>

			The benefits of ISO 20000 include:
	* <b>Credibility and competitive advantage:</b> ISO 20000 is proof that your organization has demonstrated reliability and high quality of service.		* <b>Credibility and competitive advantage:</b> ISO 20000 is proof that your organization has demonstrated reliability and high quality of service.
	* <b>Access to markets:</b> Many organizations, for example in the public sector, mandate ISO 20000 compliance as a condition for awarding contracts.		* <b>Access to markets:</b> Many organizations, for example in the public sector, mandate ISO 20000 compliance as a condition for awarding contracts.
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	Is based on: The [https://yasm.com/en/products/yasm-iso-20000-bridge YaSM - ISO 20000 Bridge].		Is based on: The [https://yasm.com/en/products/yasm-iso-20000-bridge YaSM - ISO 20000 Bridge].

	<html>By:  Stefan Kempter <a ~~rel="author"~~ href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/~~google~~.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://~~plus~~.~~google~~.com/~~113316270668629760475~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/~~google~~.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on ~~Google+~~" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.		<html>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.

	<p> </p>		<p> </p>

← Older revision		Revision as of 19:44, 29 January 2022
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	<itpmch><title>ISO 20000 \| YaSM Service Management Wiki</title>		<itpmch><title>ISO 20000 \| YaSM Service Management Wiki</title>
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	<meta name="description" content="ISO/IEC 20000 (abbreviated to ISO 20000) is the internationally acknowledged standard for service management. It sets out 'requirements for establishing, implementing, maintaining and continually improving a service management system (SMS)'." />		<meta name="description" content="ISO/IEC 20000 (abbreviated to ISO 20000) is the internationally acknowledged standard for service management. It sets out 'requirements for establishing, implementing, maintaining and continually improving a service management system (SMS)'." />
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	In particular, these frameworks describe various practices and processes that are in line with the ISO 20000 requirements. Adopting these practices and processes is thus the classic, time-tested way of getting prepared for ISO 20000.		In particular, these frameworks describe various practices and processes that are in line with the ISO 20000 requirements. Adopting these practices and processes is thus the classic, time-tested way of getting prepared for ISO 20000.

	As for the YaSM process model, it is even better aligned with ISO 20000 than the service management frameworks, because YaSM was built from the ground up with ISO 20000 in mind. This makes YaSM a very good choice if you look for specific guidance on how to fulfill the ISO 20000 requirements.		<html>As for the <a href="https://yasm.com/en/products/yasm-process-map" title="The YaSM Process Map">YaSM process model</a>, it is even better aligned with ISO 20000 than the service management frameworks, because YaSM was built from the ground up with ISO 20000 in mind. This makes YaSM a very good choice if you look for specific guidance on how to fulfill the ISO 20000 requirements.</html>

	For details, please check out our ~~[[YaSM and~~ ISO 20000\|cross-reference between YaSM and ISO 20000]].		<html><ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-arrow-right.png');padding-left: 18px;">
			<li>For details, please check out our <a href="https://yasm.com/wiki/en/index.php/YaSM_and_ISO_20000" title="Cross-reference: ISO 20000 and YaSM service management">cross-reference between YaSM and ISO 20000</a>.</li></ul></html>

	==The YaSM - ISO 20000 Bridge==		==The YaSM - ISO 20000 Bridge==
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	In our experience, this task is a lot easier if you can start with templates - as we provide them with the YaSM process model.		In our experience, this task is a lot easier if you can start with templates - as we provide them with the YaSM process model.

	<html><a href="https://yasm.com/en/~~products~~/yasm-iso-20000-bridge" ><img src="https://yasm.com/en/content/videos/yasm-iso-20000-bridge/yasm-iso-20000-processes-video.jpg" width="400" height="225" class="thumbimage" alt="Video: The YaSM - ISO 20000 Bridge. The process diagrams and document templates contained in the YaSM model make the huge task of designing ISO 20000 compliant service management processes for your organization manageable." title="Watch the video: The YaSM - ISO 20000 Bridge" style="display: block; float: right; margin-top: 5px; margin-right: 0px; margin-bottom: 10px; margin-left: 20px" /></a>		<html><a href="https://yasm.com/en/videos/yasm-iso-20000-bridge" ><img src="https://yasm.com/en/content/videos/yasm-iso-20000-bridge/yasm-iso-20000-processes-video.jpg" width="400" height="225" class="thumbimage" alt="Video: The YaSM - ISO 20000 Bridge. The process diagrams and document templates contained in the YaSM model make the huge task of designing ISO 20000 compliant service management processes for your organization manageable." title="Watch the video: The YaSM - ISO 20000 Bridge" style="display: block; float: right; margin-top: 5px; margin-right: 0px; margin-bottom: 10px; margin-left: 20px" /></a>
	<p style="word-wrap:normal;">What is more, we have created a specific product called the <a href="https://yasm.com/en/products/yasm-iso-20000-bridge" title="YaSM - ISO 20000 Bridge: ISO 20000 process templates">YaSM - ISO 20000 Bridge</a>:</p>		<p style="word-wrap:normal;">What is more, we have created a specific product called the '<a href="https://yasm.com/en/products/yasm-iso-20000-bridge" title="YaSM - ISO 20000 Bridge: ISO 20000 process templates">YaSM - ISO 20000 Bridge</a>':</p>
	<p>The Bridge contains the complete list of ISO 20000 requirements and explains, for each requirement, which process and document templates are applicable.</p>		<p>The Bridge contains the complete list of ISO 20000 requirements and explains, for each requirement, which process and document templates are applicable.</p>
	<ul style="list-style-image: URL('/wiki/de/img/yasm-wiki/icon-video-camera.png');padding-left: 15px;">		<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-video-camera.png');padding-left: 15px;">
	<li style="word-wrap:normal;">Video: "<a href="https://yasm.com/de/videos/yasm-iso-20000-bridge">Introduction to the YaSM - ISO 20000 Bridge</a>" (6:03 min.)</li></ul>		<li style="word-wrap:normal;">Video: "<a href="https://yasm.com/en/videos/yasm-iso-20000-bridge" title="The YaSM - ISO 20000 Bridge: Video">Introduction to the YaSM - ISO 20000 Bridge</a>" (6:03 min.)</li></ul>
	<br style="clear:both;"/></html>		<br style="clear:both;"/></html>

	==History of ISO 20000==		==History of ISO 20000==

	The origins of service management best practice date back to the 1980s when the Central Computing and Telecommunications Agency (CCTA), a government agency in Great Britain, started a project to achieve better quality and decrease costs of the IT services procured by the British government. This lead to the publication of guidelines for IT service management which over the years evolved into the [https://~~yasm~~.com~~/wiki/en~~/index.php/Main_Page 'IT Infrastructure Library' ITIL].		The origins of service management best practice date back to the 1980s when the Central Computing and Telecommunications Agency (CCTA), a government agency in Great Britain, started a project to achieve better quality and decrease costs of the IT services procured by the British government. This lead to the publication of guidelines for IT service management which over the years evolved into the [https://wiki.en.it-processmaps.com/index.php/Main_Page 'IT Infrastructure Library' ITIL].

	At first, ITIL qualifications were available for individuals, but soon organizations began to ask for a certification scheme that would allow them to demonstrate compliance with best practice. So in 20000 BSI, the British Standards Institution, published the standard BS 15000 based on the key principles described in ITIL.		At first, ITIL qualifications were available for individuals, but soon organizations began to ask for a certification scheme that would allow them to demonstrate compliance with best practice. So in 20000 BSI, the British Standards Institution, published the standard BS 15000 based on the key principles described in ITIL.
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	[[Category:Service management frameworks and standards]][[Category:ISO 20000]]		[[Category:Service management frameworks and standards]][[Category:ISO 20000\|!]]
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