ISO 20000 - 2018 - Revision history

Andrea at 09:42, 28 March 2025

2025-03-28T09:42:00Z

← Older revision		Revision as of 11:42, 28 March 2025
Line 2:		Line 2:
	<meta name="keywords" content="ISO 20000 2018, what is new in ISO 20000:2018" />		<meta name="keywords" content="ISO 20000 2018, what is new in ISO 20000:2018" />
	<meta name="description" content="With the update of the standard, new requirements have been introduced in ISO 20000:2018 (for example in the areas of service planning and delivery), some content has been removed (such as references to the 'PDCA' methodology), and several clauses have been rephrased in the latest edition of ISO 20000 to be more generic." />		<meta name="description" content="With the update of the standard, new requirements have been introduced in ISO 20000:2018 (for example in the areas of service planning and delivery), some content has been removed (such as references to the 'PDCA' methodology), and several clauses have been rephrased in the latest edition of ISO 20000 to be more generic." />
			<meta name="thumbnail" content="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/1x1/iso-iec-20000-2018.jpg" />
	<meta property="og:url" content="https://yasm.com/wiki/en/index.php/ISO_20000_-_2018" />		<meta property="og:url" content="https://yasm.com/wiki/en/index.php/ISO_20000_-_2018" />
	<meta property="og:title" content="ISO/IEC 20000:2018 \| YaSM Service Management Wiki" />		<meta property="og:title" content="ISO/IEC 20000:2018 \| YaSM Service Management Wiki" />
Line 17:		Line 18:
	</itpmch>		</itpmch>
	<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/ISO_20000_-_2018"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/>		<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/ISO_20000_-_2018"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/>
	~~<p> </p>~~

	<div itemscope itemid="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/iso-iec-20000-2018.jpg" itemtype="https://schema.org/ImageObject">		<div itemscope itemid="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/iso-iec-20000-2018.jpg" itemtype="https://schema.org/ImageObject">

Andrea at 12:18, 17 September 2024

2024-09-17T12:18:57Z

← Older revision		Revision as of 14:18, 17 September 2024
Line 16:		Line 16:
	<meta name="pinterest-rich-pin" content="false" />		<meta name="pinterest-rich-pin" content="false" />
	</itpmch>		</itpmch>
	<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/ISO_20000_-_2018"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="~~140~~" height="36" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/>		<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/ISO_20000_-_2018"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/>
	<p> </p>		<p> </p>

	~~<div style="float:right;">~~<div itemscope ~~itemtype="https://schema.org/ImageObject">~~		<div itemscope itemid="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/iso-iec-20000-2018.jpg" itemtype="https://schema.org/ImageObject">
	~~<a href~~="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/iso-iec-20000-2018.jpg" ~~title~~="~~What is new in ISO 20000 2018 (ISO~~/~~IEC 20000-1:2018)?" itemprop="contentUrl~~">
	<meta itemprop="caption" content="What's new in ISO 20000 2018? Comparison of the ISO/IEC 20000-1:2018 edition of the international service management standard with the earlier version ISO 20000 2011." />		<meta itemprop="caption" content="What's new in ISO 20000 2018? Comparison of the ISO/IEC 20000-1:2018 edition of the international service management standard with the earlier version ISO 20000 2011." />
	<meta itemprop="width" content="1200" />		<meta itemprop="width" content="1200" />
Line 50:		Line 49:
	<meta itemprop="dateCreated" content="2022-11-19" />		<meta itemprop="dateCreated" content="2022-11-19" />
	<meta itemprop="datePublished" content="2022-11-20" />		<meta itemprop="datePublished" content="2022-11-20" />
			</span>
			<span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject">
			<meta itemprop="url" content="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/400px/iso-iec-20000-2018.jpg" />
			<meta itemprop="width" content="400" />
			<meta itemprop="height" content="300" />
			<meta itemprop="dateCreated" content="2024-09-17" />
			<meta itemprop="datePublished" content="2024-09-17" />
	</span>		</span>
	<meta itemprop="keywords" content="ISO 20000 2018" />		<meta itemprop="keywords" content="ISO 20000 2018" />
	<img ~~style~~="~~margin~~:~~5px 0px 15px 20px; float:right;~~" srcset="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/480px/iso-iec-20000-2018.jpg 480w, https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/iso-iec-20000-2018.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/iso-iec-20000-2018.jpg" width="400" height="300" ~~title~~="~~What is new in ISO 20000 2018 (ISO/IEC 20000~~-~~1:2018)?~~" alt="New version of ISO 20000:2018. Important differences between ISO/IEC 20000:2018 and ISO/IEC 20000:2011." /></a><~~div class="thumbcaption" style="margin:0px 0px 20px 20px"~~><span style="font-variant:small-caps;"><b>Fig. 1: What is new in ISO 20000:2018?</b></span></~~div~~></~~div~~></div></html>		<figure class="mw-halign-right" typeof="mw:File/Thumb"><a itemprop="contentUrl" href="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/iso-iec-20000-2018.jpg" title="What is new in ISO 20000 2018 (ISO/IEC 20000-1:2018)?"><img srcset="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/400px/iso-iec-20000-2018.jpg 400w, https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/480px/iso-iec-20000-2018.jpg 480w, https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/iso-iec-20000-2018.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/iso-iec-20000-2018.jpg" fetchpriority="high" decoding="async" width="400" height="300" class="mw-file-element" alt="New version of ISO 20000:2018. Important differences between ISO/IEC 20000:2018 and ISO/IEC 20000:2011." /></a><figcaption><span style="font-variant:small-caps;"><b>Fig. 1: <a href="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/iso-iec-20000-2018.jpg" title="What is new in ISO 20000-1 2018?">What is new in ISO 20000:2018?</a></b><br />Comparison of version ISO/IEC 20000-1:2018) with the previous ISO 20000 edition.</span></figcaption></figure></div></html>

	~~<span style="margin-top: 0; word-wrap:normal;">~~A~~ ~~new~~ ~~edition of [[ISO 20000]] was published on 15 September 2018. ISO/IEC 20000-1:2018 is a completely revised version of the international service management standard, ISO/IEC 20000:2011.~~</span>~~		A new edition of [[ISO 20000]] was published on 15 September 2018. <b><span style="color:#465674;">ISO/IEC 20000-1:2018</span></b> is a completely revised version of the international service management standard, ISO/IEC 20000:2011.

	<span id="md-webpage-description" itemprop="description">With the update of the standard, new requirements have been introduced in ISO 20000:2018 (for example in the areas of service planning and delivery), some content has been removed (such as references to the 'PDCA' methodology), and several clauses have been rephrased in the latest edition of ISO 20000 to be more generic.</span>		<span id="md-webpage-description" itemprop="description">With the update of the standard, new requirements have been introduced in ISO 20000:2018 (for example in the areas of service planning and delivery), some content has been removed (such as references to the 'PDCA' methodology), and several clauses have been rephrased in the latest edition of ISO 20000 to be more generic.</span>

	~~<html><ul><li>~~<span id="md-webpage-description-educationalUse-1" itemprop="educationalUse">What are ~~<a href="~~#Main_differences_in_ISO_20000:2018~~" title="Main differences in ISO 20000:2018">~~the key differences~~</a>~~ between the latest edition of ISO 20000-1:2018 and the previous 2011 version?</span~~></li~~>		* <span id="md-webpage-description-educationalUse-1" itemprop="educationalUse">What are [[#Main_differences_in_ISO_20000:2018\|the key differences between the latest edition of ISO 20000-1:2018 and the previous 2011 version]]?</span>
	~~<li>~~<span id="md-webpage-description-educationalUse-2" itemprop="educationalUse">How are service providers affected by the ~~<a href="~~#Differences_in_detail~~" title="Differences in detail">~~new or updated requirements~~</a>~~?</span~~></li></ul><p></html~~>		* <span id="md-webpage-description-educationalUse-2" itemprop="educationalUse">How are service providers affected by the [[#Differences_in_detail\|new or updated requirements]]?</span>
	<p> </p>		<p> </p>

			__TOC__
			<br style="clear:both;"/>

	== ISO 20000 in brief ==		== ISO 20000 in brief ==
Line 216:		Line 225:
	<html><ul><li>[ISO, 2011] International Organization for Standardization: ISO/IEC 20000-1:2011, Information technology - Service management - Part 1: Service management system requirements. - Geneva, Switzerland, April 2011.</li>		<html><ul><li>[ISO, 2011] International Organization for Standardization: ISO/IEC 20000-1:2011, Information technology - Service management - Part 1: Service management system requirements. - Geneva, Switzerland, April 2011.</li>
	<li>[ISO, 2018] International Organization for Standardization: ISO/IEC 20000-1:2018, Information technology - Service management - Part 1: Service management system requirements. - Geneva, Switzerland, September 2018.</li>		<li>[ISO, 2018] International Organization for Standardization: ISO/IEC 20000-1:2018, Information technology - Service management - Part 1: Service management system requirements. - Geneva, Switzerland, September 2018.</li>
	<li>[APMG, ~~2017~~] <a rel="nofollow" class="external text" href="https://apmg-international.com/article/isoiec-20000-update-following-international-standards-meeting">ISO/IEC 20000 - Update Following International Standards Meeting</a>. - APMG Blog. Last accessed September 23, 2019.</li></ul>		<li>[APMG, 2018] <a rel="nofollow" class="external text" href="https://apmg-international.com/article/isoiec-20000-update-following-international-standards-meeting-june-2018">ISO/IEC 20000 - Update Following International Standards Meeting</a>. - APMG Blog. Last accessed September 23, 2019.</li></ul>

	<p>Learn more about the ISO20000 standard in the following sections:</p>		<p>Learn more about the ISO20000 standard in the following sections:</p>
Line 255:		Line 264:
	<meta itemprop="alternativeHeadline" content="What is new in ISO/IEC 20000:2018?" />		<meta itemprop="alternativeHeadline" content="What is new in ISO/IEC 20000:2018?" />
	<link itemprop="url" href="https://yasm.com/wiki/en/index.php/ISO_20000_-_2018" />		<link itemprop="url" href="https://yasm.com/wiki/en/index.php/ISO_20000_-_2018" />
	<time itemprop="dateModified" datetime="~~2022~~-11-20"></time>		<time itemprop="dateModified" datetime="2024-09-17"></time>
	<link itemprop="primaryImageOfPage" href="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/iso-iec-20000-2018.jpg" />		<link itemprop="primaryImageOfPage" href="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/iso-iec-20000-2018.jpg" />
	<meta itemprop="significantLinks" content="https://yasm.com/wiki/en/index.php/ISO_20000" />		<meta itemprop="significantLinks" content="https://yasm.com/wiki/en/index.php/ISO_20000" />

Andrea at 15:58, 30 December 2023

2023-12-30T15:58:09Z

← Older revision		Revision as of 17:58, 30 December 2023
Line 6:		Line 6:
	<meta property="og:description" content="With the update of the standard, new requirements have been introduced in ISO 20000:2018 (for example in the areas of service planning and delivery), some content has been removed (such as references to the 'PDCA' methodology), and several clauses have been rephrased in the latest edition of ISO 20000 to be more generic." />		<meta property="og:description" content="With the update of the standard, new requirements have been introduced in ISO 20000:2018 (for example in the areas of service planning and delivery), some content has been removed (such as references to the 'PDCA' methodology), and several clauses have been rephrased in the latest edition of ISO 20000 to be more generic." />
	<meta property="og:site_name" content="YaSM Service Management">		<meta property="og:site_name" content="YaSM Service Management">
	<meta property="og:type" content="article~~" />~~		<meta property="og:type" content="article" />
	~~<meta property="article:publisher" content="https://www.facebook.com/yasmcom" />~~
	~~<meta property="fb:admins" content="100002035253209" />~~
	~~<meta property="fb:admins" content="100002592864414~~" />
	<meta property="og:image" content="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/16x9/iso-iec-20000-2018.jpg" />		<meta property="og:image" content="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/16x9/iso-iec-20000-2018.jpg" />
	<meta property="og:image:width" content="1200" />		<meta property="og:image:width" content="1200" />
Line 16:		Line 13:
	<meta property="og:image:width" content="1200" />		<meta property="og:image:width" content="1200" />
	<meta property="og:image:height" content="1200" />		<meta property="og:image:height" content="1200" />
	~~<meta name="twitter:card" content="summary_large_image">~~
	~~<meta name="twitter:site" content="@yasmcom">~~
	~~<meta name="twitter:creator" content="@yasmcom">~~
	~~<meta name="twitter:title" content="ISO/IEC 20000:2018">~~
	~~<meta name="twitter:description" content="What's new in ISO 20000 2018? Comparison of ISO/IEC 20000 (Part 1) of the international service management standard with the earlier version ISO 20000:2011.">~~
	~~<meta name="twitter:image" content="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/iso-iec-20000-2018.jpg">~~
	~~<meta name="twitter:image:alt" content="Latest edition ISO 20000:2018. Important differences between ISO/IEC 20000:2018 and ISO/IEC 20000:2011.">~~
	<link href="https://plus.google.com/104150539756444616711/posts" rel="publisher" />		<link href="https://plus.google.com/104150539756444616711/posts" rel="publisher" />
	<meta name="pinterest-rich-pin" content="false" />		<meta name="pinterest-rich-pin" content="false" />

Andrea at 13:01, 20 November 2022

2022-11-20T13:01:17Z

Show changes

Andrea at 15:13, 23 September 2019

2019-09-23T15:13:46Z

Show changes

Andrea at 09:53, 25 May 2019

2019-05-25T09:53:08Z

Andrea at 17:45, 28 March 2019

2019-03-28T17:45:33Z

← Older revision		Revision as of 19:45, 28 March 2019
Line 162:		Line 162:
	* The requirements regarding contracts with external suppliers have been re-phrased to be more generic, stipulating that contracts shall specify requirements and define contractual obligations and other responsibilities.		* The requirements regarding contracts with external suppliers have been re-phrased to be more generic, stipulating that contracts shall specify requirements and define contractual obligations and other responsibilities.
	\|-style="vertical-align:top"		\|-style="vertical-align:top"
	\|8.4 Supply and demand		\|<span id="Supply-and-demand">8.4 Supply and demand</span>
	\|		\|
	* There is now a revised, more generic requirement that demands budgeting and accounting for services.		* There is now a revised, more generic requirement that demands budgeting and accounting for services.
Line 227:		Line 227:
	Is based on: The [https://yasm.com/en/products/yasm-iso-20000-bridge YaSM - ISO 20000 Bridge].		Is based on: The [https://yasm.com/en/products/yasm-iso-20000-bridge YaSM - ISO 20000 Bridge].

	<html>By:  Stefan Kempter <a ~~rel="author"~~ href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/~~google~~.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://~~plus~~.~~google~~.com/~~113316270668629760475~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/~~google~~.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on ~~Google+~~" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.		<html>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.

	<p> </p>		<p> </p>

Stefan: Added section: Transition from ISO 200000-1:2011 to the 2018 edition.

2018-11-25T15:06:51Z

Added section: Transition from ISO 200000-1:2011 to the 2018 edition.

← Older revision		Revision as of 17:06, 25 November 2018
Line 45:		Line 45:

	<ul><li><span id="md-webpage-description-educationalUse-1" itemprop="educationalUse">What are <a href="#Main_differences_in_ISO_20000:2018" title="Main differences in ISO 20000:2018">the key differences</a> between the latest edition of ISO 20000-1:2018 and the previous 2011 version?</span></li>		<ul><li><span id="md-webpage-description-educationalUse-1" itemprop="educationalUse">What are <a href="#Main_differences_in_ISO_20000:2018" title="Main differences in ISO 20000:2018">the key differences</a> between the latest edition of ISO 20000-1:2018 and the previous 2011 version?</span></li>
	<li><span id="md-webpage-description-educationalUse-2" itemprop="educationalUse">How are service providers affected by the <a href="#Differences_in_detail" title="Differences i detail">new or updated requirements</a>?</span></li></ul><p></html>		<li><span id="md-webpage-description-educationalUse-2" itemprop="educationalUse">How are service providers affected by the <a href="#Differences_in_detail" title="Differences in detail">new or updated requirements</a>?</span></li></ul><p></html>

	<p> </p>		<p> </p>
Line 58:		Line 58:

	A third, completely revised version of the standard (referred to as <i>ISO/IEC 20000:2018 Part 1</i>) was released on 15 September 2018.		A third, completely revised version of the standard (referred to as <i>ISO/IEC 20000:2018 Part 1</i>) was released on 15 September 2018.

			<p> </p>

			== Transition from ISO 20000-1:2011 to the 2018 edition ==

			Following the release of ISO 20000:2018, organizations will have to transition their certificates to the latest 2018 edition of the standard. The International Accreditation Forum (IAF) has set the following transition periods and rules:

			# 30 September 2018: Organizations may choose to get certified against the 2018 edition from this date. Certifications against the 2011 edition are still acceptable.
			# 31 March 2020: All new certifications and re-certifications must be to ISO 20000-1:2018 after this date.
			# 29 September 2021: End of the transition period. All existing certificates must be transitioned to ISO 20000-1:2018 before this date. Certificates to the 2011 edition become invalid.

			Please note: These transition periods and rules have been set by the International Accreditation Forum (IAF). National accreditation bodies may choose to set slightly different rules - please consult your auditor to find out the precise rules applicable to your organization.

	<p> </p>		<p> </p>
Line 224:		Line 236:
	<a itemprop="item" href="https://yasm.com/wiki/en/index.php/ISO_20000_-_2018#ISO_20000_in_brief"> <span itemprop="name">ISO 20000 in brief</span></a>		<a itemprop="item" href="https://yasm.com/wiki/en/index.php/ISO_20000_-_2018#ISO_20000_in_brief"> <span itemprop="name">ISO 20000 in brief</span></a>
	<meta itemprop="position" content="1" /></span> ›		<meta itemprop="position" content="1" /></span> ›
			<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
			<a itemprop="item" href="https://yasm.com/wiki/en/index.php/ISO_20000_-_2018#Transition_from_ISO_20000-1:2011_to_the_2018_edition"> <span itemprop="name">Transition rules</span></a>
			<meta itemprop="position" content="2" /></span> ›
	<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">		<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
	<a itemprop="item" href="https://yasm.com/wiki/en/index.php/ISO_20000_-_2018#Main_differences_in_ISO_20000:2018"> <span itemprop="name">Main differences in ISO 20000:2018</span></a>		<a itemprop="item" href="https://yasm.com/wiki/en/index.php/ISO_20000_-_2018#Main_differences_in_ISO_20000:2018"> <span itemprop="name">Main differences in ISO 20000:2018</span></a>
	<meta itemprop="position" content="2" /></span> ›		<meta itemprop="position" content="3" /></span> ›
	<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">		<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
	<a itemprop="item" href="https://yasm.com/wiki/en/index.php/ISO_20000_-_2018#Differences_in_detail"> <span itemprop="name">Differences in detail</span></a>		<a itemprop="item" href="https://yasm.com/wiki/en/index.php/ISO_20000_-_2018#Differences_in_detail"> <span itemprop="name">Differences in detail</span></a>
	<meta itemprop="position" content="3" /></span>		<meta itemprop="position" content="4" /></span>
	</span>		</span>
	</small></p>		</small></p>

Stefan: Update after publication of the final version of ISO 20000:2018-1.

2018-10-08T10:39:03Z

Update after publication of the final version of ISO 20000:2018-1.

Stefan at 18:05, 17 September 2018

2018-09-17T18:05:47Z

← Older revision		Revision as of 20:05, 17 September 2018
Line 1:		Line 1:
	<itpmch><title>ISO/IEC 20000:2018 \| YaSM Service Management Wiki</title>		<itpmch><title>ISO/IEC 20000:2018 \| YaSM Service Management Wiki</title>
	<meta name="keywords" content="ISO 20000 2018, what is new in ISO 20000:2018" />		<meta name="keywords" content="ISO 20000 2018, what is new in ISO 20000:2018" />
	<meta name="description" content="ISO 20000 ~~will be~~ updated in 2018. ISO/IEC 20000:2018 (Part 1) is a completely revised version of the international service management standard, ISO/IEC 20000:2011. With the update of the ISO 20000 standard, new requirements have been introduced [...]" />		<meta name="description" content="ISO 20000 was updated in September 2018. ISO/IEC 20000:2018 (Part 1) is a completely revised version of the international service management standard, ISO/IEC 20000:2011. With the update of the ISO 20000 standard, new requirements have been introduced [...]" />
	<meta property="og:url" content="https://yasm.com/wiki/en/index.php/ISO_20000_-_2018" />		<meta property="og:url" content="https://yasm.com/wiki/en/index.php/ISO_20000_-_2018" />
	<meta property="og:title" content="ISO/IEC 20000:2018 \| YaSM Service Management Wiki" />		<meta property="og:title" content="ISO/IEC 20000:2018 \| YaSM Service Management Wiki" />
	<meta property="og:description" content="ISO 20000 ~~will be~~ updated in 2018. ISO/IEC 20000:2018 (Part 1) is a completely revised version of the international service management standard, ISO/IEC 20000:2011. With the update of the ISO 20000 standard, new requirements have been introduced [...]" />		<meta property="og:description" content="ISO 20000 was updated in 2018. ISO/IEC 20000:2018 (Part 1) is a completely revised version of the international service management standard, ISO/IEC 20000:2011. With the update of the ISO 20000 standard, new requirements have been introduced [...]" />
	<meta property="og:site_name" content="YaSM">		<meta property="og:site_name" content="YaSM">
	<meta property="og:type" content="article" />		<meta property="og:type" content="article" />
Line 22:		Line 22:
	<meta name="twitter:description" content="What's new in ISO 20000 2018? Comparison of ISO/IEC 20000:2018 (Part 1) of the international service management standard with the earlier version ISO 20000:2011.">		<meta name="twitter:description" content="What's new in ISO 20000 2018? Comparison of ISO/IEC 20000:2018 (Part 1) of the international service management standard with the earlier version ISO 20000:2011.">
	<meta name="twitter:image" content="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/iso-iec-20000-2018.jpg">		<meta name="twitter:image" content="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/iso-iec-20000-2018.jpg">
	<meta name="twitter:image:alt" content="ISO 20000 ~~will be~~ updated in 2018. ISO/IEC 20000:2018 (Part 1) is a completely revised version of the international service management standard, ISO/IEC 20000:2011. With the update of the ISO 20000 standard, new requirements have been introduced (for example in the areas of service planning and delivery), [...]">		<meta name="twitter:image:alt" content="ISO 20000 was updated in 2018. ISO/IEC 20000:2018 (Part 1) is a completely revised version of the international service management standard, ISO/IEC 20000:2011. With the update of the ISO 20000 standard, new requirements have been introduced (for example in the areas of service planning and delivery), [...]">
	<link href="https://plus.google.com/104150539756444616711/posts" rel="publisher" />		<link href="https://plus.google.com/104150539756444616711/posts" rel="publisher" />
	<meta name="pinterest-rich-pin" content="false" />		<meta name="pinterest-rich-pin" content="false" />
Line 42:		Line 42:
	<meta itemprop="keywords" content="ISO 20000 2018" />		<meta itemprop="keywords" content="ISO 20000 2018" />
	<img style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/iso-iec-20000-2018.jpg" width="400" height="300" title="What is new in ISO 20000 2018 (ISO/IEC 20000-1:2018)?" alt="New edition of ISO 20000:2018. Important differences between ISO/IEC 20000:2018 and ISO/IEC 20000:2011." /></a></div>		<img style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/iso-iec-20000-2018.jpg" width="400" height="300" title="What is new in ISO 20000 2018 (ISO/IEC 20000-1:2018)?" alt="New edition of ISO 20000:2018. Important differences between ISO/IEC 20000:2018 and ISO/IEC 20000:2011." /></a></div>
	<p><span id="md-webpage-description" itemprop="description"><a href="https://yasm.com/wiki/en/index.php/ISO_20000" title="What is ISO 20000?">ISO 20000</a> ~~will be updated in~~ 2018. ISO/IEC 20000:2018 (Part 1) is a completely revised version of the international service management standard, ISO/IEC 20000:2011. With the update of the ISO 20000 standard, new requirements have been introduced (for example in the areas of service planning and delivery), some content has been removed (such as references to the "PDCA" methodology), and several clauses have been rephrased in the latest edition of ISO 20000 to be more generic.</span>		<p><span id="md-webpage-description" itemprop="description">A new edition of <a href="https://yasm.com/wiki/en/index.php/ISO_20000" title="What is ISO 20000?">ISO 20000</a> was published on 15 September 2018. ISO/IEC 20000:2018 (Part 1) is a completely revised version of the international service management standard, ISO/IEC 20000:2011. With the update of the ISO 20000 standard, new requirements have been introduced (for example in the areas of service planning and delivery), some content has been removed (such as references to the "PDCA" methodology), and several clauses have been rephrased in the latest edition of ISO 20000 to be more generic.</span>

	<ul><li><span id="md-webpage-description-educationalUse-1" itemprop="educationalUse">What are <a href="#Main_differences_in_ISO_20000:2018" title="Main differences in ISO 20000:2018">the key differences</a> between the latest edition of ISO 20000-1:2018 and the previous 2011 version?</span></li>		<ul><li><span id="md-webpage-description-educationalUse-1" itemprop="educationalUse">What are <a href="#Main_differences_in_ISO_20000:2018" title="Main differences in ISO 20000:2018">the key differences</a> between the latest edition of ISO 20000-1:2018 and the previous 2011 version?</span></li>
Line 57:		Line 57:
	The standard was first published in 2005 and subsequently updated in 2011.		The standard was first published in 2005 and subsequently updated in 2011.

	A third, completely revised version of the standard (referred to as <i>ISO/IEC 20000:2018 Part 1</i>) ~~is scheduled to be~~ released in 2018.		A third, completely revised version of the standard (referred to as <i>ISO/IEC 20000:2018 Part 1</i>) was released on 15 September 2018.

	<p> </p>		<p> </p>
Line 66:		Line 66:

	# A new high-level document structure has been introduced in line with other management system standards, making it easier for organizations to comply with several standards such as ISO 9001 (Quality Management) or ISO 27001 (Information Security Management).		# A new high-level document structure has been introduced in line with other management system standards, making it easier for organizations to comply with several standards such as ISO 9001 (Quality Management) or ISO 27001 (Information Security Management).
	# Terms and definitions have been ~~removed and replaced with a~~ reference to the terms and definitions given in ISO/IEC 20000-10.		# Terms and definitions have been revised to include terms specific to management system standards. A reference has been added to the terms and definitions given in ISO/IEC 20000-10.
	# References to the "PDCA" ("Plan-Do-Check-Act") methodology have been deleted.		# Clauses have been revised or added to take into account the growing trends in service management, such as commoditized services and the management of multiple service providers by a service integrator.
			# Some detail has been removed to allow organizations more flexibility in fulfilling the requirements.
			# An explicit requirement to "establish, implement, maintain and continually improve a service management system (SMS)" has been introduced.
			# References to the "PDCA" ("Plan-Do-Check-Act") methodology have been deleted because many improvement methods can be used with management system standards.
	# New requirements for context of the organization and actions to address risks and opportunities have been added.		# New requirements for context of the organization and actions to address risks and opportunities have been added.
	~~# An explicit requirement to "establish, implement, maintain and continually improve a service management system (SMS)" has been introduced.~~
	# Requirements for documented information, resources, competence and awareness have been updated.		# Requirements for documented information, resources, competence and awareness have been updated.
	# Additional requirements for service planning, knowledge, asset management, demand management and service delivery have been inserted.		# Additional requirements for service planning, knowledge, asset management, demand management and service delivery have been inserted.
Line 78:		Line 80:
	== Differences in detail ==		== Differences in detail ==

	The table below provides a detailed account of the changes between the latest edition of ISO 20000:2018~~[[#ISO-20000-2018\|[1]]]~~ Part 1 and the previous 2011 version.[[#remark\|[2]]]		The table below provides a detailed account of the changes between the latest edition of ISO 20000:2018, Part 1 and the previous 2011 version.[[#remark\|[1]]]

	<p> </p>		<p> </p>
Line 90:		Line 92:
	\|Sections 1 - 3		\|Sections 1 - 3
	\|		\|
	<i>The first three sections of ISO 20000:2018, Part 1 do not contain requirements which must be fulfilled. Section 1 outlines the standard's intended use and applicability. Section 2 lists normative references (no normative references are cited at this point in time). Section 3 contains ~~a reference to the~~ terms and definitions ~~given in ISO/IEC 20000-10~~.</i>		<i>The first three sections of ISO 20000:2018, Part 1 do not contain requirements which must be fulfilled. Section 1 outlines the standard's intended use and applicability. Section 2 lists normative references (no normative references are cited at this point in time). Section 3 contains terms and definitions.</i>
	\|-style="vertical-align:top"		\|-style="vertical-align:top"
	\|4 Context of the organization		\|4 Context of the organization
Line 193:		Line 195:
	==References and Links==		==References and Links==
	<html><ul><li>[ISO, 2011] International Organization for Standardization: ISO/IEC 20000-1:2011, Information technology - Service management - Part 1: Service management system requirements. - Geneva, Switzerland, April 2011.</li>		<html><ul><li>[ISO, 2011] International Organization for Standardization: ISO/IEC 20000-1:2011, Information technology - Service management - Part 1: Service management system requirements. - Geneva, Switzerland, April 2011.</li>
	<li>[~~Beuth~~, ~~2017~~] ~~<a rel="nofollow" class="external text" href="https~~:~~//www.beuth.de/en/draft-standard/iso-iec-dis-20000-1/280714770">~~ISO/IEC ~~DIS~~ 20000-1:~~2017-09 - Draft International Standard ISO/IEC DIS 20000-1</a>.~~ Information technology - Service management - Part 1: Service management system requirements. - Geneva, Switzerland, September ~~2017~~.</li>		<li>[ISO, 2018] International Organization for Standardization: ISO/IEC 20000-1:2018, Information technology - Service management - Part 1: Service management system requirements. - Geneva, Switzerland, September 2018.</li>
	<li>[APMG, 2017] <a rel="nofollow" class="external text" href="https://apmg-international.com/article/isoiec-20000-update-following-international-standards-meeting">ISO/IEC 20000 - Update Following International Standards Meeting</a>. - APMG-Blog of December 04, 2017. Retrieved May 02, 2018.</li></ul>		<li>[APMG, 2017] <a rel="nofollow" class="external text" href="https://apmg-international.com/article/isoiec-20000-update-following-international-standards-meeting">ISO/IEC 20000 - Update Following International Standards Meeting</a>. - APMG-Blog of December 04, 2017. Retrieved May 02, 2018.</li></ul>
	<p> </p>		<p> </p>
Line 207:		Line 209:

	== Notes ==		== Notes ==
	<span id="~~ISO-20000-2018~~">[1~~] The information given on this page is based on ISO/IEC DIS 20000-1:2017(E), a draft circulated for comment and approval. The final release of ISO/IEC 20000:2018 is scheduled for Q4/2018.</span>~~		<span id="remark">[1] ISO/IEC 20000:2018 is a completely revised version of the previous edition. Therefore, it is not possible to provide a simple and complete list of the changes. The information provided here should be seen as our best effort to explain how ISO 20000 has changed.</span>

	~~<span id="remark">[2~~] ISO/IEC 20000:2018 is a completely revised version of the previous edition. Therefore, it is not possible to provide a simple and complete list of the changes. The information provided here should be seen as our best effort to explain how ISO 20000 has changed.</span>

	Is based on: The [https://yasm.com/en/products/yasm-iso-20000-bridge YaSM - ISO 20000 Bridge].		Is based on: The [https://yasm.com/en/products/yasm-iso-20000-bridge YaSM - ISO 20000 Bridge].

← Older revision		Revision as of 11:53, 25 May 2019
Line 1:		Line 1:
	<itpmch><title>ISO/IEC 20000:2018 \| YaSM Service Management Wiki</title>		<itpmch><title>ISO/IEC 20000:2018 \| YaSM Service Management Wiki</title>
	<meta name="keywords" content="ISO 20000 2018, what is new in ISO 20000:2018" />		<meta name="keywords" content="ISO 20000 2018, what is new in ISO 20000:2018" />
	<meta name="description" content="ISO 20000 was published on 15 September 2018. ISO/IEC 20000:2018 ~~(Part 1)~~ is a completely revised version of the international service management standard, ISO/IEC 20000:2011. With the update of the ISO 20000 standard, new requirements have been introduced [...]" />		<meta name="description" content="ISO 20000 was published on 15 September 2018. ISO/IEC 20000-1:2018 is a completely revised version of the international service management standard, ISO/IEC 20000:2011. With the update of the ISO 20000 standard, new requirements have been introduced [...]" />
	<meta property="og:url" content="https://yasm.com/wiki/en/index.php/ISO_20000_-_2018" />		<meta property="og:url" content="https://yasm.com/wiki/en/index.php/ISO_20000_-_2018" />
	<meta property="og:title" content="ISO/IEC 20000:2018 \| YaSM Service Management Wiki" />		<meta property="og:title" content="ISO/IEC 20000:2018 \| YaSM Service Management Wiki" />
	<meta property="og:description" content="ISO 20000 was published on 15 September 2018. ISO/IEC 20000:2018 ~~(Part 1)~~ is a completely revised version of the international service management standard, ISO/IEC 20000:2011. With the update of the ISO 20000 standard, new requirements have been introduced [...]" />		<meta property="og:description" content="ISO 20000 was published on 15 September 2018. ISO/IEC 20000-1:2018 is a completely revised version of the international service management standard, ISO/IEC 20000:2011. With the update of the ISO 20000 standard, new requirements have been introduced [...]" />
	<meta property="og:site_name" content="YaSM">		<meta property="og:site_name" content="YaSM">
	<meta property="og:type" content="article" />		<meta property="og:type" content="article" />
Line 10:		Line 10:
	<meta property="fb:admins" content="100002035253209" />		<meta property="fb:admins" content="100002035253209" />
	<meta property="fb:admins" content="100002592864414" />		<meta property="fb:admins" content="100002592864414" />
	<meta property="og:image" content="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/iso-iec-20000-2018.jpg" />		<meta property="og:image" content="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/16x9/iso-iec-20000-2018.jpg" />
	<meta property="og:image:width" content="1200" />		<meta property="og:image:width" content="1200" />
	<meta property="og:image:height" content="~~900~~" />		<meta property="og:image:height" content="675" />
	<meta property="og:image" content="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/1x1/iso-iec-20000-2018.jpg" />		<meta property="og:image" content="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/1x1/iso-iec-20000-2018.jpg" />
	<meta property="og:image:width" content="1200" />		<meta property="og:image:width" content="1200" />
Line 31:		Line 31:
	<div itemscope itemtype="https://schema.org/ImageObject">		<div itemscope itemtype="https://schema.org/ImageObject">
	<a href="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/iso-iec-20000-2018.jpg" title="What is new in ISO 20000 2018 (ISO/IEC 20000-1:2018)?" itemprop="contentUrl">		<a href="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/iso-iec-20000-2018.jpg" title="What is new in ISO 20000 2018 (ISO/IEC 20000-1:2018)?" itemprop="contentUrl">
	<meta itemprop="caption" content="What's new in ISO 20000 2018? Comparison of ISO/IEC 20000:2018 ~~(Part 1)~~ of the international service management standard with the earlier version ISO 20000 2011." />		<meta itemprop="caption" content="What's new in ISO 20000 2018? Comparison of ISO/IEC 20000-1:2018 of the international service management standard with the earlier version ISO 20000 2011." />
	<meta itemprop="width" content="1200" />		<meta itemprop="width" content="1200" />
	<meta itemprop="height" content="900" />		<meta itemprop="height" content="900" />
Line 39:		Line 39:
	<meta itemprop="width" content="1200" />		<meta itemprop="width" content="1200" />
	<meta itemprop="height" content="1200" />		<meta itemprop="height" content="1200" />
			</span>
			<span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject">
			<meta itemprop="url" content="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/16x9/iso-iec-20000-2018.jpg" />
			<meta itemprop="width" content="1200" />
			<meta itemprop="height" content="675" />
			<meta itemprop="dateCreated" content="2019-05-25" />
			<meta itemprop="datePublished" content="2019-05-25" />
	</span>		</span>
	<meta itemprop="keywords" content="ISO 20000 2018" />		<meta itemprop="keywords" content="ISO 20000 2018" />
	<img style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/iso-iec-20000-2018.jpg" width="400" height="300" title="What is new in ISO 20000 2018 (ISO/IEC 20000-1:2018)?" alt="New edition of ISO 20000:2018. Important differences between ISO/IEC 20000:2018 and ISO/IEC 20000:2011." /></a></div>		<img style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/iso-iec-20000-2018.jpg" width="400" height="300" title="What is new in ISO 20000 2018 (ISO/IEC 20000-1:2018)?" alt="New edition of ISO 20000:2018. Important differences between ISO/IEC 20000:2018 and ISO/IEC 20000:2011." /></a></div>
	<p><span id="md-webpage-description" itemprop="description">A new edition of <a href="https://yasm.com/wiki/en/index.php/ISO_20000" title="What is ISO 20000?">ISO 20000</a> was published on 15 September 2018. ISO/IEC 20000:2018 ~~(Part 1)~~ is a completely revised version of the international service management standard, ISO/IEC 20000:2011. With the update of the ISO 20000 standard, new requirements have been introduced (for example in the areas of service planning and delivery), some content has been removed (such as references to the "PDCA" methodology), and several clauses have been rephrased in the latest edition of ISO 20000 to be more generic.</span>		<p><span id="md-webpage-description" itemprop="description">A new edition of <a href="https://yasm.com/wiki/en/index.php/ISO_20000" title="What is ISO 20000?">ISO 20000</a> was published on 15 September 2018. ISO/IEC 20000-1:2018 is a completely revised version of the international service management standard, ISO/IEC 20000:2011. With the update of the ISO 20000 standard, new requirements have been introduced (for example in the areas of service planning and delivery), some content has been removed (such as references to the "PDCA" methodology), and several clauses have been rephrased in the latest edition of ISO 20000 to be more generic.</span>

	<ul><li><span id="md-webpage-description-educationalUse-1" itemprop="educationalUse">What are <a href="#Main_differences_in_ISO_20000:2018" title="Main differences in ISO 20000:2018">the key differences</a> between the latest edition of ISO 20000-1:2018 and the previous 2011 version?</span></li>		<ul><li><span id="md-webpage-description-educationalUse-1" itemprop="educationalUse">What are <a href="#Main_differences_in_ISO_20000:2018" title="Main differences in ISO 20000:2018">the key differences</a> between the latest edition of ISO 20000-1:2018 and the previous 2011 version?</span></li>
Line 53:		Line 60:
	[[ISO 20000\|ISO/IEC 20000]] is the international standard for service management, applicable to all service providers, regardless of type, size and nature of the services delivered.		[[ISO 20000\|ISO/IEC 20000]] is the international standard for service management, applicable to all service providers, regardless of type, size and nature of the services delivered.

	Part 1 of ISO/IEC 20000 ~~contains~~ requirements for "establishing, implementing, maintaining and continually improving a service management system (SMS)". These are [[YaSM and ISO 20000#ISO_20000_requirements_and_related_service_management_processes\|the mandatory requirements]] which must be fulfilled by organizations to be [[FAQ:_ISO_20000_Certification\|compliant with the ISO 20000 standard]].		Part 1 of ISO/IEC 20000 (ISO/IEC 20000-1) specifies requirements for "establishing, implementing, maintaining and continually improving a service management system (SMS)". These are [[YaSM and ISO 20000#ISO_20000_requirements_and_related_service_management_processes\|the mandatory requirements]] which must be fulfilled by organizations to be [[FAQ:_ISO_20000_Certification\|compliant with the ISO 20000 standard]].

	The standard was first published in 2005 and subsequently updated in 2011.		The standard was first published in 2005 and subsequently updated in 2011.

	A third, completely revised version of the standard (referred to as <i>ISO/IEC 20000:2018 ~~Part 1~~</i>) was released on 15 September 2018.		A third, completely revised version of the standard (referred to as <i>ISO/IEC 20000-1:2018</i>) was released on 15 September 2018.

	<p> </p>		<p> </p>
Line 99:		Line 106:
	\|+style="background:#379988; color:#ffffff; font-size: 110%"\|Comparison: ISO 20000:2018 vs. ISO 2000:2011		\|+style="background:#379988; color:#ffffff; font-size: 110%"\|Comparison: ISO 20000:2018 vs. ISO 2000:2011
	\|-style="vertical-align:top"		\|-style="vertical-align:top"
	!style="background:#379988; font-size: 110%; color:#ffffff; width:25%"\|ISO/IEC 20000:2018~~, part 1,~~ section		!style="background:#379988; font-size: 110%; color:#ffffff; width:25%"\|ISO/IEC 20000-1:2018 section
	!style="background:#379988; font-size: 110%; color:#ffffff; width:75%"\|Changes to the previous 2011 edition (ISO/IEC 20000:2011-1)		!style="background:#379988; font-size: 110%; color:#ffffff; width:75%"\|Changes to the previous 2011 edition (ISO/IEC 20000-1:2011)
	\|-style="vertical-align:top"		\|-style="vertical-align:top"
	\|Sections 1 - 3		\|Sections 1 - 3
Line 210:		Line 217:
	<html><ul><li>[ISO, 2011] International Organization for Standardization: ISO/IEC 20000-1:2011, Information technology - Service management - Part 1: Service management system requirements. - Geneva, Switzerland, April 2011.</li>		<html><ul><li>[ISO, 2011] International Organization for Standardization: ISO/IEC 20000-1:2011, Information technology - Service management - Part 1: Service management system requirements. - Geneva, Switzerland, April 2011.</li>
	<li>[ISO, 2018] International Organization for Standardization: ISO/IEC 20000-1:2018, Information technology - Service management - Part 1: Service management system requirements. - Geneva, Switzerland, September 2018.</li>		<li>[ISO, 2018] International Organization for Standardization: ISO/IEC 20000-1:2018, Information technology - Service management - Part 1: Service management system requirements. - Geneva, Switzerland, September 2018.</li>
	<li>[APMG, 2017] <a rel="nofollow" class="external text" href="https://apmg-international.com/article/isoiec-20000-update-following-international-standards-meeting">ISO/IEC 20000 - Update Following International Standards Meeting</a>. - APMG-Blog ~~of December 04, 2017~~. ~~Retrieved~~ May 02, ~~2018~~.</li></ul>		<li>[APMG, 2017] <a rel="nofollow" class="external text" href="https://apmg-international.com/article/isoiec-20000-update-following-international-standards-meeting">ISO/IEC 20000 - Update Following International Standards Meeting</a>. - APMG Blog. Last accessed May 25, 2019.</li></ul>
	<p> </p>		<p> </p>

← Older revision		Revision as of 12:39, 8 October 2018
Line 1:		Line 1:
	<itpmch><title>ISO/IEC 20000:2018 \| YaSM Service Management Wiki</title>		<itpmch><title>ISO/IEC 20000:2018 \| YaSM Service Management Wiki</title>
	<meta name="keywords" content="ISO 20000 2018, what is new in ISO 20000:2018" />		<meta name="keywords" content="ISO 20000 2018, what is new in ISO 20000:2018" />
	<meta name="description" content="ISO 20000 was ~~updated in~~ September 2018. ISO/IEC 20000:2018 (Part 1) is a completely revised version of the international service management standard, ISO/IEC 20000:2011. With the update of the ISO 20000 standard, new requirements have been introduced [...]" />		<meta name="description" content="ISO 20000 was published on 15 September 2018. ISO/IEC 20000:2018 (Part 1) is a completely revised version of the international service management standard, ISO/IEC 20000:2011. With the update of the ISO 20000 standard, new requirements have been introduced [...]" />
	<meta property="og:url" content="https://yasm.com/wiki/en/index.php/ISO_20000_-_2018" />		<meta property="og:url" content="https://yasm.com/wiki/en/index.php/ISO_20000_-_2018" />
	<meta property="og:title" content="ISO/IEC 20000:2018 \| YaSM Service Management Wiki" />		<meta property="og:title" content="ISO/IEC 20000:2018 \| YaSM Service Management Wiki" />
	<meta property="og:description" content="ISO 20000 was ~~updated in~~ 2018. ISO/IEC 20000:2018 (Part 1) is a completely revised version of the international service management standard, ISO/IEC 20000:2011. With the update of the ISO 20000 standard, new requirements have been introduced [...]" />		<meta property="og:description" content="ISO 20000 was published on 15 September 2018. ISO/IEC 20000:2018 (Part 1) is a completely revised version of the international service management standard, ISO/IEC 20000:2011. With the update of the ISO 20000 standard, new requirements have been introduced [...]" />
	<meta property="og:site_name" content="YaSM">		<meta property="og:site_name" content="YaSM">
	<meta property="og:type" content="article" />		<meta property="og:type" content="article" />
Line 22:		Line 22:
	<meta name="twitter:description" content="What's new in ISO 20000 2018? Comparison of ISO/IEC 20000:2018 (Part 1) of the international service management standard with the earlier version ISO 20000:2011.">		<meta name="twitter:description" content="What's new in ISO 20000 2018? Comparison of ISO/IEC 20000:2018 (Part 1) of the international service management standard with the earlier version ISO 20000:2011.">
	<meta name="twitter:image" content="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/iso-iec-20000-2018.jpg">		<meta name="twitter:image" content="https://yasm.com/wiki/en/img/yasm-frameworks/iso-20000/iso-iec-20000-2018.jpg">
	<meta name="twitter:image:alt" content="ISO 20000 was ~~updated in~~ 2018. ISO/IEC 20000:2018 (Part 1) is a completely revised version of the international service management standard, ISO/IEC 20000:2011. With the update of the ISO 20000 standard, new requirements have been introduced (for example in the areas of service planning and delivery), [...]">		<meta name="twitter:image:alt" content="ISO 20000 was published on 15 September 2018. ISO/IEC 20000:2018 (Part 1) is a completely revised version of the international service management standard, ISO/IEC 20000:2011. With the update of the ISO 20000 standard, new requirements have been introduced (for example in the areas of service planning and delivery), [...]">
	<link href="https://plus.google.com/104150539756444616711/posts" rel="publisher" />		<link href="https://plus.google.com/104150539756444616711/posts" rel="publisher" />
	<meta name="pinterest-rich-pin" content="false" />		<meta name="pinterest-rich-pin" content="false" />
Line 106:		Line 106:
	* Requirements regarding leadership have been updated with a stronger emphasis on		* Requirements regarding leadership have been updated with a stronger emphasis on
	** delivering value to customers		** delivering value to customers
			** control of other parties involved in the service lifecycle
	** integrating SMS requirements into the organization's processes		** integrating SMS requirements into the organization's processes
	** assigning and communicating responsibilities		** assigning and communicating responsibilities
	* Requirements relating to third parties are more generic in ISO 20000:2018, stating that accountability must be retained regardless of which party is involved in performing activities to support the service lifecycle.		** continual improvement
	* ~~A new clause has been inserted to clarify that external parties may provide or operate processes, services or service components.~~
	\|-style="vertical-align:top"		\|-style="vertical-align:top"
	\|6 Planning		\|6 Planning
Line 137:		Line 137:
	\|8.2 Service portfolio		\|8.2 Service portfolio
	\|		\|
	* There is now a requirement to determine criticality ~~and priority~~ of services, as well as duplication between services.		* There is now a requirement to determine criticality of services, as well as duplication between services.
			* Requirements relating to third parties are more generic in ISO 20000:2018, stating that accountability must be retained regardless of which party is involved in performing activities to support the service lifecycle.
			* A new clause has been inserted to clarify that external parties may provide or operate processes, services or service components.
	* The required contents of the service catalogue are now specified in more detail.		* The required contents of the service catalogue are now specified in more detail.
	* A new, explicit requirement has been added that services are to be classified as CIs.		* A new, explicit requirement has been added that services are to be classified as CIs.
	* ISO 20000:2018 now refers to "configuration information", references to the CMDB have been dropped.		* ISO 20000:2018 now refers to "configuration information", references to the CMDB have been dropped.
	* ~~Clarification~~ has been introduced that configuration information is to be recorded to a level of detail appropriate to the criticality and type of services.		* A requirement has been introduced that configuration information is to be recorded to a level of detail appropriate to the criticality and type of services.
	\|-style="vertical-align:top"		\|-style="vertical-align:top"
	\|8.3 Relationship and agreement		\|8.3 Relationship and agreement