LP1: Set the strategic direction - Revision history

Andrea at 11:20, 23 February 2025

2025-02-23T11:20:55Z

← Older revision		Revision as of 13:20, 23 February 2025
Line 2:		Line 2:
	<meta name="keywords" content="service strategy process, yasm service strategy, service management strategy process, yasm strategic process, strategy management" />		<meta name="keywords" content="service strategy process, yasm service strategy, service management strategy process, yasm strategic process, strategy management" />
	<meta name="description" content="The service strategy process in YaSM assesses the service provider's range of services and the needs of current or potential future customers. Based on this assessment, the service provider is able to establish its strategic objectives and to draw up the strategic plan (the 'service strategy')." />		<meta name="description" content="The service strategy process in YaSM assesses the service provider's range of services and the needs of current or potential future customers. Based on this assessment, the service provider is able to establish its strategic objectives and to draw up the strategic plan (the 'service strategy')." />
			<meta name="thumbnail" content="https://yasm.com/wiki/en/img/yasm-process/thumbnail/Set-the-strategic-direction-yasm-lp1-ex1.jpg" />
	<meta property="og:url" content="https://yasm.com/wiki/en/index.php/LP1:_Set_the_strategic_direction" />		<meta property="og:url" content="https://yasm.com/wiki/en/index.php/LP1:_Set_the_strategic_direction" />
	<meta property="og:title" content="LP1: Set the strategic direction \| YaSM Service Management Wiki" />		<meta property="og:title" content="LP1: Set the strategic direction \| YaSM Service Management Wiki" />
Line 7:		Line 8:
	<meta property="og:site_name" content="YaSM Service Management">		<meta property="og:site_name" content="YaSM Service Management">
	<meta property="og:type" content="article" />		<meta property="og:type" content="article" />
	<meta property="og:image" content="https://yasm.com/wiki/en/img/yasm-process/~~16x9~~/Set-the-strategic-direction-yasm-lp1-ex1.jpg" />		<meta property="og:image" content="https://yasm.com/wiki/en/img/yasm-process/thumbnail/Set-the-strategic-direction-yasm-lp1-ex1.jpg" />
	<meta property="og:image:width" content="1200" />		<meta property="og:image:width" content="1200" />
	<meta property="og:image:height" content="~~675~~" />		<meta property="og:image:height" content="1200" />
	<link href="https://plus.google.com/104150539756444616711/posts" rel="publisher" />		<link href="https://plus.google.com/104150539756444616711/posts" rel="publisher" />
	</itpmch>		</itpmch>
	<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/LP1:_Festlegen_der_strategischen_Richtung"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/>		<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/LP1:_Festlegen_der_strategischen_Richtung"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/>
	~~<p> </p>~~

	<p><b>Process name:</b> <a href="#Process_description">Set the strategic direction</a> - <b>Part of:</b> <a href="/wiki/en/index.php/Service_Management_Processes#Service_lifecycle_processes" title="The service lifecycle processes in YaSM service management">Service lifecycle processes</a>		<p><b>Process name:</b> <a href="#Process_description">Set the strategic direction</a> - <b>Part of:</b> <a href="/wiki/en/index.php/Service_Management_Processes#Service_lifecycle_processes" title="The service lifecycle processes in YaSM service management">Service lifecycle processes</a>
Line 56:		Line 56:
	<meta itemprop="dateCreated" content="2024-05-23" />		<meta itemprop="dateCreated" content="2024-05-23" />
	<meta itemprop="datePublished" content="2024-05-29" />		<meta itemprop="datePublished" content="2024-05-29" />
			</span>
			<span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject">
			<meta itemprop="url" content="https://yasm.com/wiki/en/img/yasm-process/thumbnail/Set-the-strategic-direction-yasm-lp1-ex1.jpg" />
			<meta itemprop="width" content="1200" />
			<meta itemprop="height" content="1200" />
			<meta itemprop="dateCreated" content="2025-02-22" />
			<meta itemprop="datePublished" content="2025-02-22" />
	</span>		</span>
	<figure class="mw-halign-left" typeof="mw:File/Thumb"><a itemprop="contentUrl" href="https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex1.jpg" title="Set the strategic direction. - YaSM service strategy process LP1, example 1"><img srcset="https://yasm.com/wiki/en/img/yasm-process/480px/Set-the-strategic-direction-yasm-lp1-ex1.jpg 480w, https://yasm.com/wiki/en/img/yasm-process/800px/Set-the-strategic-direction-yasm-lp1-ex1.jpg 800w, https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex1.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex1.jpg" fetchpriority="high" decoding="async" width="800" height="600" class="mw-file-element" alt="Fig. 1: Set the strategic direction. YaSM service strategy process LP1, ex. 1: Strategic initiative executed as a service development project. - Related with: Practice of ITIL 4 strategy management." /></a><figcaption><span style="font-variant:small-caps;"><b>Fig. 1: 'Set the strategic direction'</b><br /><a href="https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex1.jpg" title="YaSM service strategy LP1, ex. 1">YaSM service strategy process ('LP1'), example 1</a>: Strategic initiative executed as a service development project.</span></figcaption></figure></div></html>		<figure class="mw-halign-left" typeof="mw:File/Thumb"><a itemprop="contentUrl" href="https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex1.jpg" title="Set the strategic direction. - YaSM service strategy process LP1, example 1"><img srcset="https://yasm.com/wiki/en/img/yasm-process/480px/Set-the-strategic-direction-yasm-lp1-ex1.jpg 480w, https://yasm.com/wiki/en/img/yasm-process/800px/Set-the-strategic-direction-yasm-lp1-ex1.jpg 800w, https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex1.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex1.jpg" fetchpriority="high" decoding="async" width="800" height="600" class="mw-file-element" alt="Fig. 1: Set the strategic direction. YaSM service strategy process LP1, ex. 1: Strategic initiative executed as a service development project. - Related with: Practice of ITIL 4 strategy management." /></a><figcaption><span style="font-variant:small-caps;"><b>Fig. 1: 'Set the strategic direction'</b><br /><a href="https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex1.jpg" title="YaSM service strategy LP1, ex. 1">YaSM service strategy process ('LP1'), example 1</a>: Strategic initiative executed as a service development project.</span></figcaption></figure></div></html>
Line 264:		Line 271:
	<p>Is based on: The service strategy process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p>		<p>Is based on: The service strategy process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p>
	<p>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.<br style="clear:both;"/><p></html>		<p>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.<br style="clear:both;"/><p></html>

			==Video==

			<html><figure class="mw-halign-left" typeof="mw:File/Thumb"><a href="https://yasm.com/en/videos/service-strategy-yasm-strategic-processes" title="Start the video: Strategy management in YaSM"><img srcset="https://yasm.com/en/content/videos/service-strategy-yasm-strategic-processes/400px/develop-customer-service-strategy-yasm.jpg 400w, https://yasm.com/en/content/videos/service-strategy-yasm-strategic-processes/480px/develop-customer-service-strategy-yasm.jpg 480w, https://yasm.com/en/content/videos/service-strategy-yasm-strategic-processes/develop-customer-service-strategy-yasm.jpg 1280w" sizes="100vw" src="https://yasm.com/en/content/videos/service-strategy-yasm-strategic-processes/develop-customer-service-strategy-yasm.jpg" decoding="async" width="400" height="225" class="mw-file-element" alt="Video about the service strategy process: Without a strategy you cannot take the long view." /></a>
			<figcaption><span style="font-variant:small-caps;"><a href="https://yasm.com/en/videos/service-strategy-yasm-strategic-processes" title="Start the video: Strategy management in YaSM">Start the video: YaSM strategy management</a></span></figcaption></figure>
			<p style="margin-top: 0px;">In this video with Stefan Kempter you'll learn more about what strategic thinking means in the context of service management, and what kind of advice you can find in the YaSM model.</p>
			<p>Watch the video: <a href="https://yasm.com/en/videos/service-strategy-yasm-strategic-processes" title="Start the video: Strategy management in YaSM">Without a strategy you cannot take the long view</a> (10:04 min.)</p></html>
			<br style="clear:both;"/>

	==Related articles==		==Related articles==

Andrea at 10:33, 27 September 2024

2024-09-27T10:33:29Z

Show changes

Andrea at 16:02, 29 May 2024

2024-05-29T16:02:46Z

Andrea at 15:26, 29 January 2024

2024-01-29T15:26:17Z

← Older revision		Revision as of 17:26, 29 January 2024
Line 127:		Line 127:
	<div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">		<div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">
	<dt itemprop="name" id="Service-definition">Service definition</dt>		<dt itemprop="name" id="Service-definition">Service definition</dt>
	<dd itemprop="description" style="margin-bottom: 1em;">A service definition specifies the service properties, in particular the offered functionality and the guaranteed service levels. Service definitions also describe how the organization's resources are used in order to provide the service. A service can be provided using one or several other (internal or external) supporting services. <a href="#ydo" title="YaSM data object">[*]</a></dd></div>		<dd itemprop="description" style="margin-bottom: 1em;">A service definition specifies the service properties, in particular the offered functionality and the guaranteed service levels. Service definitions also describe how the organization's resources are used in order to provide the service. A service can be provided using one or several other (internal or external) supporting services. See also: <a href="https://yasm.com/wiki/en/index.php/Service_Definition_-_Template" title="Service definition document template">Checklist / document template 'Service definition'</a>. <a href="#ydo" title="YaSM data object">[*]</a></dd></div>
	<div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">		<div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">
	<dt itemprop="name" id="Strategic-assessment-report">Strategic assessment report</dt>		<dt itemprop="name" id="Strategic-assessment-report">Strategic assessment report</dt>
Line 152:		Line 152:
	<hr />		<hr />
	<p><i><u>Notes:</u></i>		<p><i><u>Notes:</u></i>
	</p><p><span id="ydo"><strong>[*]</strong> <i>"YaSM data objects"</i> are those documents or records for which the YaSM model provides detailed recommendations: Every YaSM object has an associated checklist (see <a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" title="~~Example~~: YaSM checklists and document templates">~~example~~</a>) describing its typical contents, and an associated lifecycle diagram depicting how the status of the object changes as it is created, updated, read and archived by various YaSM processes (see <a href="https://yasm.com/wiki/en/img/yasm-project/Yasm-object-lifecycle-diagram.jpg" title="Example: YaSM object lifecycle diagram (.JPG)">example</a>).</span>		</p><p><span id="ydo"><strong>[*]</strong> <i>"YaSM data objects"</i> are those documents or records for which the YaSM model provides detailed recommendations: Every YaSM object has an associated checklist (see <a href="https://yasm.com/wiki/en/index.php/Service_Definition_-_Template" title="Service Definition document template">document template 'Service definition'</a> and <a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists#yasm-template-example" title="Examples: YaSM checklists and document templates">more examples</a>) describing its typical contents, and an associated lifecycle diagram depicting how the status of the object changes as it is created, updated, read and archived by various YaSM processes (see <a href="https://yasm.com/wiki/en/img/yasm-project/Yasm-object-lifecycle-diagram.jpg" title="Example: YaSM object lifecycle diagram (.JPG)">example</a>).</span>
	</p><p><i>"Other objects"</i> are mostly informal data or information where YaSM has less strong views about their contents. There are no associated lifecycle diagrams or checklists.</html>		</p><p><i>"Other objects"</i> are mostly informal data or information where YaSM has less strong views about their contents. There are no associated lifecycle diagrams or checklists.</html>

Line 163:		Line 163:
	==Roles and responsibilities==		==Roles and responsibilities==

	~~'''~~<span id="responsible">Process owner: ~~Service strategy manager</span>~~'''		<span id="responsible">Process owner: The '''service strategy manager''' supports the steering group in producing and maintaining the service provider's strategy. This role is also responsible for communicating and implementing the service strategy.</span>
	*The service strategy manager supports the steering group in producing and maintaining the service provider's strategy. This role is also responsible for communicating and implementing the service strategy.

	<p> </p>		<p> </p>

	{\| class="wikitable" style="background: white~~; text-align:center; vertical-align:top~~; font-size: 90%~~; line-height: 1.3em;~~"		{\| class="wikitable" style="background: white; font-size: 95%"
	\|+~~<span~~ style="font-size: ~~120~~%~~; line-height: 2.3em;~~">Responsibility matrix: "LP1: Set the strategic direction~~"</span>~~		\|+style="background:#465674; color:#ffffff; font-size: 110%"\|Responsibility matrix: 'LP1: Set the strategic direction'
	\|- style="vertical-align:top"		\|- style="vertical-align:top"
	! colspan="2"\| YaSM role / sub-process		! colspan="2"\| YaSM role / sub-process
Line 179:		Line 177:
	\|- style="text-align:center"		\|- style="text-align:center"
	\| LP1.1		\| LP1.1
	\| style="text-align:left"\|[[#LP1.1\|Perform strategic ~~assessments~~]]		\| style="text-align:left"\|[[#LP1.1\|Perform strategic assessments]]
	\| -		\| -
	\| R		\| R
Line 187:		Line 185:
	\|- style="text-align:center"		\|- style="text-align:center"
	\|LP1.2		\|LP1.2
	\| style="text-align:left"\|[[#LP1.2\|Provide guidance for the use of ~~technology~~]]		\| style="text-align:left"\|[[#LP1.2\|Provide guidance for the use of technology]]
	\| -		\| -
	\| -		\| -
Line 203:		Line 201:
	\|- style="text-align:center"		\|- style="text-align:center"
	\| LP1.4		\| LP1.4
	\| style="text-align:left"\|[[#LP1.4\|Start up service ~~development~~ projects]]		\| style="text-align:left"\|[[#LP1.4\|Start up service development projects]]
	\| R		\| R
	\| -		\| -
Line 225:		Line 223:
	<html><div itemid="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-strategy-process.jpg" itemscope itemtype="https://schema.org/ImageObject">		<html><div itemid="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-strategy-process.jpg" itemscope itemtype="https://schema.org/ImageObject">
	<a href="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-strategy-process.jpg" title="Service strategy: process objectives" itemprop="contentUrl">		<a href="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-strategy-process.jpg" title="Service strategy: process objectives" itemprop="contentUrl">
	<img style="display: block; float: left; margin-~~left~~: 10px; margin-right: ~~20px~~" src="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-strategy-process.jpg" width="~~320~~" height="~~167~~" title="Service strategy: process goal" alt="The service strategy process in YaSM decides on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the strategic process determines which services the organization is to offer and what capabilities are required." />		<img style="display: block; float: left; margin-bottom: 10px; margin-right: 10px" srcset="https://yasm.com/wiki/en/img/yasm-process/goal-definition/400px/yasm-service-strategy-process.jpg 400w, https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-strategy-process.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-strategy-process.jpg" decoding="async" width="400" height="209" class="thumbimage" title="Service strategy: process goal" alt="The service strategy process in YaSM decides on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the strategic process determines which services the organization is to offer and what capabilities are required." />
	<meta itemprop="caption" content="Process objective: YaSM service strategy - Set the strategic direction (LP1)." />		<meta itemprop="caption" content="Process objective: YaSM service strategy - Set the strategic direction (LP1)." />
	<meta itemprop="width" content="1200" />		<meta itemprop="width" content="1200" />
	<meta itemprop="height" content="627" />		<meta itemprop="height" content="627" />
	<meta itemprop="dateCreated" content="2021-09-21" />		<meta itemprop="dateCreated" content="2021-09-21" />
	<meta itemprop="datePublished" content="2021-09-22" /></a></~~div~~>		<meta itemprop="datePublished" content="2021-09-22" />
	<~~div style~~="~~margin-left: 5%; color:#636363~~">		<span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject">
	<p style="margin-top: 0; word-wrap:normal;">Is based on: The service strategy process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p>		<meta itemprop="url" content="https://yasm.com/wiki/en/img/yasm-process/goal-definition/400px/yasm-service-strategy-process.jpg" />
			<meta itemprop="width" content="400" />
	<p>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.<br style="clear:both;"/~~></div~~><p></html>		<meta itemprop="height" content="209" />
			</span></a></div>
			<p style="margin-top: 0; word-wrap:normal;">Is based on: The service strategy process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p>
			<p>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.<br style="clear:both;"/><p></html>

	==Related articles==		==Related articles==

	<html><a href="https://yasm.com/wiki/en/index.php/Strategy_Management"><img src="https://yasm.com/wiki/en/img/yasm-service-management/service-strategy-management.jpg" title="Strategy management: YaSM and the service strategy" alt="In YaSM we boiled down the service strategy process to the essentials." ~~style~~="~~display: block; float: left; margin-left: 10px; margin-right: 20px~~" width="~~320~~" height="~~180~~"/></a>		<html><a href="https://yasm.com/wiki/en/index.php/Strategy_Management"><img style="display: block; float: left; margin-bottom: 10px; margin-right: 10px" srcset="https://yasm.com/wiki/en/img/yasm-service-management/400px/service-strategy-management.jpg 400w, https://yasm.com/wiki/en/img/yasm-service-management/480px/service-strategy-management.jpg 480w, https://yasm.com/wiki/en/img/yasm-service-management/service-strategy-management.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-service-management/service-strategy-management.jpg" title="Strategy management: YaSM and the service strategy" alt="In YaSM we boiled down the service strategy process to the essentials." decoding="async" width="400" height="225" class="thumbimage" /></a>
	~~<div style="margin-left: 5%; color:#636363"~~>		<p style="margin-top: 0; word-wrap:normal;"><a href="https://yasm.com/wiki/en/index.php/Strategy_Management">YaSM and the service strategy</a></p>
	<p style="margin-top: 0; word-wrap:normal;"><a href="https://yasm.com/wiki/en/index.php/Strategy_Management">YaSM and the service strategy</a></p>
	<p><small>by: Stefan Kempter</small></p>		<p><small>by: Stefan Kempter</small></p>
	<p>The practice of service strategy is the application of strategic thinking in the domain of service management. The concepts and ideas of 'strategic management' have a long history and are a whole management discipline in their own right, with numerous models and frameworks to support strategic decision-making in businesses: <a href="https://yasm.com/wiki/en/index.php/Strategy_Management">[...]</a></p~~></div~~><p>		<p>The practice of service strategy is the application of strategic thinking in the domain of service management. The concepts and ideas of 'strategic management' have a long history and are a whole management discipline in their own right, with numerous models and frameworks to support strategic decision-making in businesses: <a href="https://yasm.com/wiki/en/index.php/Strategy_Management">[...]</a></p><p>

	<br style="clear:both;"/>		<br style="clear:both;"/>

Andrea at 15:02, 30 December 2023

2023-12-30T15:02:12Z

← Older revision		Revision as of 17:02, 30 December 2023
Line 6:		Line 6:
	<meta property="og:description" content="The service strategy process in YaSM assesses the service provider's range of services and the needs of current or potential future customers. Based on this assessment, the service provider is able to establish its strategic objectives and to draw up the strategic plan." />		<meta property="og:description" content="The service strategy process in YaSM assesses the service provider's range of services and the needs of current or potential future customers. Based on this assessment, the service provider is able to establish its strategic objectives and to draw up the strategic plan." />
	<meta property="og:site_name" content="YaSM Service Management">		<meta property="og:site_name" content="YaSM Service Management">
	<meta property="og:type" content="article~~" />~~		<meta property="og:type" content="article" />
	~~<meta property="article:publisher" content="https://www.facebook.com/yasmcom" />~~
	~~<meta property="fb:admins" content="100002035253209" />~~
	~~<meta property="fb:admins" content="100002592864414~~" />
	<meta property="og:image" content="https://yasm.com/wiki/en/img/yasm-process/16x9/Set-the-strategic-direction-yasm-lp1-ex1.jpg" />		<meta property="og:image" content="https://yasm.com/wiki/en/img/yasm-process/16x9/Set-the-strategic-direction-yasm-lp1-ex1.jpg" />
	<meta property="og:image:width" content="1200" />		<meta property="og:image:width" content="1200" />
	<meta property="og:image:height" content="675" />		<meta property="og:image:height" content="675" />
	~~<meta name="twitter:card" content="summary_large_image">~~
	~~<meta name="twitter:site" content="@yasmcom">~~
	~~<meta name="twitter:creator" content="@yasmcom">~~
	~~<meta name="twitter:title" content="Set the strategic direction">~~
	<meta name="twitter:description" content="The service strategy process in YaSM assesses the service provider's range of services and the needs of current or potential future customers. Based on this assessment, the service provider is able to establish its strategic objectives and to draw up the strategic plan.">
	~~<meta name="twitter:image" content="https://yasm.com/wiki/en/img/yasm-process/16x9/Set-the-strategic-direction-yasm-lp1-ex1.jpg">~~
	<meta name="twitter:image:alt" content="The service strategy process in YaSM corresponds to the practice of 'ITIL 4 strategy management'. Objective: To decide on a strategy to serve customers. The strategic process determines which services the organization is to offer and what capabilities are required.">
	<link href="https://plus.google.com/104150539756444616711/posts" rel="publisher" />		<link href="https://plus.google.com/104150539756444616711/posts" rel="publisher" />
	</itpmch>		</itpmch>

Andrea at 16:32, 22 September 2021

2021-09-22T16:32:35Z

← Older revision		Revision as of 18:32, 22 September 2021
Line 5:		Line 5:
	<meta property="og:title" content="LP1: Set the strategic direction \| YaSM Service Management Wiki" />		<meta property="og:title" content="LP1: Set the strategic direction \| YaSM Service Management Wiki" />
	<meta property="og:description" content="The service strategy process in YaSM assesses the service provider's range of services and the needs of current or potential future customers. Based on this assessment, the service provider is able to establish its strategic objectives and to draw up the strategic plan." />		<meta property="og:description" content="The service strategy process in YaSM assesses the service provider's range of services and the needs of current or potential future customers. Based on this assessment, the service provider is able to establish its strategic objectives and to draw up the strategic plan." />
	<meta property="og:site_name" content="YaSM">		<meta property="og:site_name" content="YaSM Service Management">
	<meta property="og:type" content="article" />		<meta property="og:type" content="article" />
	<meta property="article:publisher" content="https://www.facebook.com/yasmcom" />		<meta property="article:publisher" content="https://www.facebook.com/yasmcom" />
Line 22:		Line 22:
	<link href="https://plus.google.com/104150539756444616711/posts" rel="publisher" />		<link href="https://plus.google.com/104150539756444616711/posts" rel="publisher" />
	</itpmch>		</itpmch>
	<html><div class="floatright"><div class="noresize"><map name="ImageMap_yasm-wiki-share"><area href="https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fyasm.com%2Fwiki%2Fen%2Findex.php%2FLP1%3A_Set_the_strategic_direction&hl=en_US&source=YaSM%20Wiki" class="plainlinks" rel="nofollow" shape="rect" coords="55,0,99,36" alt="share this page on LinkedIn" title="share this page on LinkedIn"/><area href="https://twitter.com/intent/tweet?url=https%3A%2F%2Fyasm.com%2Fwiki%2Fen%2Findex.php%2FLP1%3A_Set_the_strategic_direction&text=%23YaSMwiki%20%7C%20Set%20the%20strategic%20direction%20-%20Service%20lifecycle%20process%20LP1%0A%E2%96%BA&lang=en&via=yasmcom" class="plainlinks" rel="nofollow" shape="rect" coords="97,0,140,36" alt="share this page on Twitter" title="share this page on Twitter"/></map><img alt="share this page" src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-share.png" width="140" height="36" usemap="#ImageMap_yasm-wiki-share"/></div></div><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/LP1:_Festlegen_der_strategischen_Richtung"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="140" height="36" style="float:~~left~~;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/>		<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/LP1:_Festlegen_der_strategischen_Richtung"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="140" height="36" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/>
	<p> </p>		<p> </p>

Line 233:		Line 233:
	== Notes ==		== Notes ==

	<html><div itemid="https://yasm.com/wiki/en/img/yasm-process-definition/~~what-is~~-service-strategy-process.jpg" itemscope itemtype="https://schema.org/ImageObject">		<html><div itemid="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-strategy-process.jpg" itemscope itemtype="https://schema.org/ImageObject">
	<a href="https://yasm.com/wiki/en/img/yasm-process-definition/~~what-is~~-service-strategy-process.jpg" title="Service strategy: process ~~definition (.pdf)~~" itemprop="contentUrl">		<a href="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-strategy-process.jpg" title="Service strategy: process objectives" itemprop="contentUrl">
	<img style="display: block; float: left; margin-left: 10px; margin-right: 20px" src="https://yasm.com/wiki/en/img/yasm-process-definition/~~what-is~~-service-strategy-process.jpg" width="320" height="~~180~~" title="Service strategy: process ~~definition~~" alt="~~What is~~ service strategy~~? Definition~~ of the strategic process ~~from~~ the ~~YaSM service management framework~~." />		<img style="display: block; float: left; margin-left: 10px; margin-right: 20px" src="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-strategy-process.jpg" width="320" height="167" title="Service strategy: process goal" alt="The service strategy process in YaSM decides on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the strategic process determines which services the organization is to offer and what capabilities are required." />
	<meta itemprop="caption" content="Set the strategic direction ~~\| YaSM service strategy \| Process definition~~ LP1" />		<meta itemprop="caption" content="Process objective: YaSM service strategy - Set the strategic direction (LP1)." />
	<meta itemprop="width" content="1200" />		<meta itemprop="width" content="1200" />
	<meta itemprop="height" content="~~675~~" />		<meta itemprop="height" content="627" />
	<meta itemprop="dateCreated" content="~~2017~~-06-30" />		<meta itemprop="dateCreated" content="2021-09-21" />
	<meta itemprop="datePublished~~" content="2017-07-30" />~~		<meta itemprop="datePublished" content="2021-09-22" /></a></div>
	~~<meta itemprop="dateModified~~" content="2021-06-23" /></a></div>
	<div style="margin-left: 5%; color:#636363">		<div style="margin-left: 5%; color:#636363">
	<p style="margin-top: 0; word-wrap:normal;">Is based on: The service strategy process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p>		<p style="margin-top: 0; word-wrap:normal;">Is based on: The service strategy process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p>
Line 308:		Line 307:
	<link itemprop="image" href="https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex1.jpg" />		<link itemprop="image" href="https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex1.jpg" />
	<link itemprop="image" href="https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex2.jpg" />		<link itemprop="image" href="https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex2.jpg" />
	<link itemprop="image" href="https://yasm.com/wiki/en/img/yasm-process-definition/~~what-is~~-service-strategy-process.jpg" />		<link itemprop="image" href="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-strategy-process.jpg" />
	<link itemprop="isPartOf" href="https://yasm.com/wiki/en/index.php/Service_Management_Processes#service-lifecycle-processes" />		<link itemprop="isPartOf" href="https://yasm.com/wiki/en/index.php/Service_Management_Processes#service-lifecycle-processes" />
	<meta itemprop="mentions" content="ITIL 4 strategy management" />		<meta itemprop="mentions" content="ITIL 4 strategy management" />
Line 323:		Line 322:
	[[Category:YaSM process]]		[[Category:YaSM process]]
	<!-- --- -->		<!-- --- -->

Andrea at 13:28, 23 June 2021

2021-06-23T13:28:35Z

Show changes

Andrea at 14:28, 25 January 2021

2021-01-25T14:28:38Z

← Older revision		Revision as of 16:28, 25 January 2021
Line 128:		Line 128:
	==Process outputs==		==Process outputs==

	<html><!-- define schema.org/~~CreativeWork~~ -->		<html><!-- define schema.org/DefinedTermSet -->
	<div itemid="https://yasm.com/wiki/en/index.php/LP1:_Set_the_strategic_direction#~~Process_outputs~~" itemscope="itemscope" itemtype="https://schema.org/~~CreativeWork~~">		<div itemid="https://yasm.com/wiki/en/index.php/LP1:_Set_the_strategic_direction#process-inputs-outputs" itemscope="itemscope" itemtype="https://schema.org/DefinedTermSet">
			<link itemprop="additionalType" href="http://www.productontology.org/id/Input/output" />
	<meta itemprop="name" content="YaSM process LP1: documents and records" />		<meta itemprop="name" content="YaSM process LP1: documents and records" />
	<meta itemprop="alternateName" content="Service strategy process outputs" />		<meta itemprop="alternateName" content="Service strategy process outputs" />
Line 136:		Line 137:
	<p> </p>		<p> </p>

	<dl><dt>Budget request</dt>		<dl>
	<dd>A budget request is typically issued to obtain funding for setting up, improving or operating a service or process. An approved budget request means that the required financial resources have been allocated by the financial manager. <a href="#ydo" title="YaSM data object">[*]</a></dd></dl>		<div itemprop="hasDefinedTerm" itemscope itemtype="http://schema.org/DefinedTerm">
	<~~p><br /></p>~~		<dt itemprop="name">Budget request</dt>
	~~<dl~~ style="color:#636363"><dt>Request to add skills and human resources</dt>		<dd itemprop="description" style="margin-bottom: 1em;">A budget request is typically issued to obtain funding for setting up, improving or operating a service or process. An approved budget request means that the required financial resources have been allocated by the financial manager. <a href="#ydo" title="YaSM data object">[*]</a></dd></div>
	<dd>A request to add skills and human resources to the service provider organization, for example issued during service implementation if new or changed skills and/ or additional human resources are needed for a new service.</dd></dl>		<div style="color:#636363" itemprop="hasDefinedTerm" itemscope itemtype="http://schema.org/DefinedTerm">
	<~~p><br~~ /></p>		<dt itemprop="name">Request to add skills and human resources</dt>
	<dl id="Service-definition"~~><dt~~>Service definition</dt>		<dd itemprop="description" style="margin-bottom: 1em;">A request to add skills and human resources to the service provider organization, for example issued during service implementation if new or changed skills and/ or additional human resources are needed for a new service.</dd></div>
	<dd>A service definition specifies the service properties, in particular the offered functionality and the guaranteed service levels. Service definitions also describe how the organization's resources are used in order to provide the service. A service can be provided using one or several other (internal or external) supporting services. <a href="#ydo" title="YaSM data object">[*]</a></dd></dl>		<div itemprop="hasDefinedTerm" itemscope itemtype="http://schema.org/DefinedTerm">
	<~~p><br~~ /></p>		<dt itemprop="name" id="Service-definition">Service definition</dt>
	<dl id="Strategic-assessment-report"~~><dt~~>Strategic assessment report</dt>		<dd itemprop="description" style="margin-bottom: 1em;">A service definition specifies the service properties, in particular the offered functionality and the guaranteed service levels. Service definitions also describe how the organization's resources are used in order to provide the service. A service can be provided using one or several other (internal or external) supporting services. <a href="#ydo" title="YaSM data object">[*]</a></dd></div>
	<dd>The results of a strategic assessment are documented in a strategic assessment report. Strategic assessments typically take place at regular intervals in order to gain insight into the service provider's strengths, weaknesses and opportunities prior to updating the service strategy and the portfolio of services. <a href="#ydo" title="YaSM data object">[*]</a></dd></dl>		<div itemprop="hasDefinedTerm" itemscope itemtype="http://schema.org/DefinedTerm">
	<~~p><br~~ /></p>		<dt itemprop="name" id="Strategic-assessment-report">Strategic assessment report</dt>
	<dl id="Strategic-objectives"~~><dt~~>Strategic objectives</dt>		<dd itemprop="description" style="margin-bottom: 1em;">The results of a strategic assessment are documented in a strategic assessment report. Strategic assessments typically take place at regular intervals in order to gain insight into the service provider's strengths, weaknesses and opportunities prior to updating the service strategy and the portfolio of services. <a href="#ydo" title="YaSM data object">[*]</a></dd></div>
	<dd>The strategic objectives are formulated once a strategic assessment has been completed. They consist of a set of specific goals the service provider aims to achieve by pursuing the service strategy. As such, the strategic objectives are an important input for defining the strategic plan. <a href="#ydo" title="YaSM data object">[*]</a></dd></dl>		<div itemprop="hasDefinedTerm" itemscope itemtype="http://schema.org/DefinedTerm">
	<~~p><br~~ /></p>		<dt itemprop="name" id="Strategic-objectives">Strategic objectives</dt>
	<dl id="Strategic-plan"~~><dt~~>Strategic plan</dt>		<dd itemprop="description" style="margin-bottom: 1em;">The strategic objectives are formulated once a strategic assessment has been completed. They consist of a set of specific goals the service provider aims to achieve by pursuing the service strategy. As such, the strategic objectives are an important input for defining the strategic plan. <a href="#ydo" title="YaSM data object">[*]</a></dd></div>
	<dd>The strategic plan (at times referred to as the 'service strategy') identifies how the service provider will achieve its strategic objectives. It is used to manage strategic initiatives and report on their status throughout their lifecycle. The addition of new items to the strategic plan is often triggered by strategic assessments, although other service management processes may also suggest strategic initiatives. <a href="#ydo" title="YaSM data object">[*]</a></dd></dl>		<div itemprop="hasDefinedTerm" itemscope itemtype="http://schema.org/DefinedTerm">
	<~~p><br /></p>~~		<dt itemprop="name" id="Strategic-plan">Strategic plan</dt>
	~~<dl~~ style="color:#636363"><dt>Suggested process modification</dt>		<dd itemprop="description" style="margin-bottom: 1em;">The strategic plan (at times referred to as the 'service strategy') identifies how the service provider will achieve its strategic objectives. It is used to manage strategic initiatives and report on their status throughout their lifecycle. The addition of new items to the strategic plan is often triggered by strategic assessments, although other service management processes may also suggest strategic initiatives. <a href="#ydo" title="YaSM data object">[*]</a></dd></div>
	<dd>A suggestion for modifying one or several service management processes. Suggestions for process modifications or improvements may originate from anywhere within the organization.</dd></dl>		<div style="color:#636363" itemprop="hasDefinedTerm" itemscope itemtype="http://schema.org/DefinedTerm">
	<~~p><br /></p>~~		<dt itemprop="name">Suggested process modification</dt>
	~~<dl~~ style="color:#636363"><dt>Suggested service modification</dt>		<dd itemprop="description" style="margin-bottom: 1em;">A suggestion for modifying one or several service management processes. Suggestions for process modifications or improvements may originate from anywhere within the organization.</dd></div>
	<dd>A suggestion for modifying a service, for example to improve service quality or economics. Suggestions may originate from anywhere within or outside of the service provider organization.</dd></dl>		<div style="color:#636363" itemprop="hasDefinedTerm" itemscope itemtype="http://schema.org/DefinedTerm">
	<~~p><br~~ /></p>		<dt itemprop="name">Suggested service modification</dt>
	<dl id="Technology-guideline"~~><dt~~>Technology guideline</dt>		<dd itemprop="description" style="margin-bottom: 1em;">A suggestion for modifying a service, for example to improve service quality or economics. Suggestions may originate from anywhere within or outside of the service provider organization.</dd></div>
	<dd>The technology guideline provides a high-level overview of the main infrastructure components and technologies as well as a roadmap for their future development. The technology guideline's main purposes are to align the service provider's technical infrastructure with its strategic objectives, and to help the organization focus on a set of core technologies. <a href="#ydo" title="YaSM data object">[*]</a></dd></dl>		<div itemprop="hasDefinedTerm" itemscope itemtype="http://schema.org/DefinedTerm">
	</div><!-- end of schema.org/~~CreativeWork~~ --><p>		<dt itemprop="name" id="Technology-guideline">Technology guideline</dt>
			<dd itemprop="description" style="margin-bottom: 1em;">The technology guideline provides a high-level overview of the main infrastructure components and technologies as well as a roadmap for their future development. The technology guideline's main purposes are to align the service provider's technical infrastructure with its strategic objectives, and to help the organization focus on a set of core technologies. <a href="#ydo" title="YaSM data object">[*]</a></dd></div>
			</dl>
			</div><!-- end of schema.org/DefinedTermSet --><p>

	<p> </p>		<p> </p>
Line 313:		Line 317:
	<link itemprop="hasPart" href="https://yasm.com/wiki/en/index.php/LP1:_Set_the_strategic_direction#LP1.4">		<link itemprop="hasPart" href="https://yasm.com/wiki/en/index.php/LP1:_Set_the_strategic_direction#LP1.4">
	<link itemprop="hasPart" href="https://yasm.com/wiki/en/index.php/LP1:_Set_the_strategic_direction#LP1.5">		<link itemprop="hasPart" href="https://yasm.com/wiki/en/index.php/LP1:_Set_the_strategic_direction#LP1.5">
	<link itemprop="hasPart" href="https://yasm.com/wiki/en/index.php/LP1:_Set_the_strategic_direction#~~Process_outputs~~">		<link itemprop="hasPart" href="https://yasm.com/wiki/en/index.php/LP1:_Set_the_strategic_direction#process-inputs-outputs">
	<link itemprop="image" href="https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex1.jpg" />		<link itemprop="image" href="https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex1.jpg" />
	<link itemprop="image" href="https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex2.jpg" />		<link itemprop="image" href="https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex2.jpg" />

Andrea at 15:38, 14 June 2020

2020-06-14T15:38:50Z

Andrea at 17:40, 29 October 2019

2019-10-29T17:40:49Z

Show changes

← Older revision		Revision as of 18:02, 29 May 2024
Line 36:		Line 36:
	<meta itemprop="dateCreated" content="2014-05-02" />		<meta itemprop="dateCreated" content="2014-05-02" />
	<meta itemprop="datePublished" content="2014-05-08" />		<meta itemprop="datePublished" content="2014-05-08" />
	<meta itemprop="dateModified" content="~~2019~~-10-27" />		<meta itemprop="dateModified" content="2024-05-19" />
	<span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject">		<span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject">
	<meta itemprop="url" content="https://yasm.com/wiki/en/img/yasm-process/16x9/Set-the-strategic-direction-yasm-lp1-ex1.jpg" />		<meta itemprop="url" content="https://yasm.com/wiki/en/img/yasm-process/16x9/Set-the-strategic-direction-yasm-lp1-ex1.jpg" />
Line 43:		Line 43:
	<meta itemprop="dateCreated" content="2020-06-13" />		<meta itemprop="dateCreated" content="2020-06-13" />
	<meta itemprop="datePublished" content="2020-06-14" />		<meta itemprop="datePublished" content="2020-06-14" />
			<meta itemprop="dateModified" content="2024-05-20" />
	</span>		</span>
	<img style="margin:20px 0px 10px 0px; float:left;" src="https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex1.jpg" width="800" height="600" title="Set the strategic direction. - YaSM service strategy process LP1, example 1" alt="Fig. 1: Set the strategic direction. YaSM service strategy process LP1, ex. 1: Strategic initiative executed as a service development project. - Related with: Practice of ITIL 4 strategy management." /></a><br style="clear:both;"/>		<img style="margin:20px 0px 10px 0px; float:left;" srcset="https://yasm.com/wiki/en/img/yasm-process/480px/Set-the-strategic-direction-yasm-lp1-ex1.jpg 480w, https://yasm.com/wiki/en/img/yasm-process/800px/Set-the-strategic-direction-yasm-lp1-ex1.jpg 800w, https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex1.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex1.jpg" width="800" height="600" title="Set the strategic direction. - YaSM service strategy process LP1, example 1" alt="Fig. 1: Set the strategic direction. YaSM service strategy process LP1, ex. 1: Strategic initiative executed as a service development project. - Related with: Practice of ITIL 4 strategy management." /></a><br style="clear:both;"/>
	<div class="thumbcaption" style="margin:15px 0px 20px 0px"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: '<a href="https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex1.jpg" title="YaSM service strategy LP1, ex. 1"~~>Set the strategic direction</a>'</b>:</span><br /~~>YaSM service strategy process LP1~~. - Example~~ 1: Strategic initiative executed as a service development project.</span></div></div></div><br style="clear:both;"/>		<div class="thumbcaption" style="margin:15px 0px 20px 0px"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: 'Set the strategic direction'</b><br /><a href="https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex1.jpg" title="YaSM service strategy LP1, ex. 1">YaSM service strategy process ('LP1'), example 1</a>: Strategic initiative executed as a service development project.</span></span></div></div></div><br style="clear:both;"/>

	<p>A typical example for a strategic objective would be the ability to offer a new service to a particular group of customers. The strategic plan would then contain one or several initiatives for developing the new service, including all required supporting infrastructure and other capabilities.</p>		<p>A typical example for a strategic objective would be the ability to offer a new service to a particular group of customers. The strategic plan would then contain one or several initiatives for developing the new service, including all required supporting infrastructure and other capabilities.</p>
Line 60:		Line 61:
	<meta itemprop="dateCreated" content="2014-05-02" />		<meta itemprop="dateCreated" content="2014-05-02" />
	<meta itemprop="datePublished" content="2014-05-08" />		<meta itemprop="datePublished" content="2014-05-08" />
	<meta itemprop="dateModified" content="~~2019~~-10-27" />		<meta itemprop="dateModified" content="2024-05-19" />
	<img style="margin:20px 0px 10px 0px; float:left;" src="https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex2.jpg" width="800" height="450" title="Set the strategic direction. - YaSM service strategy process LP1, example 2" alt="Fig. 2: Set the strategic direction. YaSM service strategy process LP1, ex. 2: Strategic initiative executed through other YaSM processes. - Related with: Practice of ITIL 4 strategy management." /></a><br style="clear:both;"/>		<img style="margin:20px 0px 10px 0px; float:left;" srcset="https://yasm.com/wiki/en/img/yasm-process/480px/Set-the-strategic-direction-yasm-lp1-ex2.jpg 480w, https://yasm.com/wiki/en/img/yasm-process/800px/Set-the-strategic-direction-yasm-lp1-ex2.jpg 800w, https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex2.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex2.jpg" width="800" height="450" title="Set the strategic direction. - YaSM service strategy process LP1, example 2" alt="Fig. 2: Set the strategic direction. YaSM service strategy process LP1, ex. 2: Strategic initiative executed through other YaSM processes. - Related with: Practice of ITIL 4 strategy management." /></a><br style="clear:both;"/>
	<div class="thumbcaption" style="margin:15px 0px 20px 0px"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 2: '<a href="https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex2.jpg" title="YaSM service strategy LP1, ex. 2"~~>Set the strategic direction</a>'</b>:</span><br /~~>YaSM service strategy process LP1~~. - Example~~ 2: Strategic initiative executed through other YaSM processes.</span></div></div></div><br style="clear:both;"/>		<div class="thumbcaption" style="margin:15px 0px 20px 0px"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 2: 'Set the strategic direction'</b><br /><a href="https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex2.jpg" title="YaSM service strategy LP1, ex. 2">YaSM service strategy process LP1, example 2</a>: Strategic initiative executed through other YaSM processes.</span></span></div></div></div><br style="clear:both;"/>

	<p>For other types of strategic initiatives (see <a href="https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex2.jpg" title="YaSM strategy management (LP1), example 2">fig. 2</a>), YaSM provides further mechanisms for their execution, such as:</p>		<p>For other types of strategic initiatives (see <a href="https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex2.jpg" title="YaSM strategy management (LP1), example 2">fig. 2</a>), YaSM provides further mechanisms for their execution, such as:</p>

← Older revision		Revision as of 17:38, 14 June 2020
Line 1:		Line 1:
	<itpmch><title>LP1: Set the strategic direction \| YaSM Service Management Wiki</title>		<itpmch><title>LP1: Set the strategic direction \| YaSM Service Management Wiki</title>
	<meta name="keywords" content="service strategy process, yasm service strategy, service management strategy process, yasm strategic process, strategy management" />		<meta name="keywords" content="service strategy process, yasm service strategy, service management strategy process, yasm strategic process, strategy management" />
	<meta name="description" content="The service strategy process in YaSM assesses the service provider's range of services and the needs of current or potential future customers. Based on this assessment, the service provider is able to establish its strategic objectives and to draw up the strategic plan ~~[...]~~." />		<meta name="description" content="The service strategy process in YaSM assesses the service provider's range of services and the needs of current or potential future customers. Based on this assessment, the service provider is able to establish its strategic objectives and to draw up the strategic plan (the 'service strategy')." />
	<meta property="og:url" content="https://yasm.com/wiki/en/index.php/LP1:_Set_the_strategic_direction" />		<meta property="og:url" content="https://yasm.com/wiki/en/index.php/LP1:_Set_the_strategic_direction" />
	<meta property="og:title" content="LP1: Set the strategic direction \| YaSM Service Management Wiki" />		<meta property="og:title" content="LP1: Set the strategic direction \| YaSM Service Management Wiki" />
	<meta property="og:description" content="The service strategy process in YaSM assesses the service provider's range of services and the needs of current or potential future customers. Based on this assessment, the service provider is able to establish its strategic objectives and to draw up the strategic plan ~~[...]~~." />		<meta property="og:description" content="The service strategy process in YaSM assesses the service provider's range of services and the needs of current or potential future customers. Based on this assessment, the service provider is able to establish its strategic objectives and to draw up the strategic plan." />
	<meta property="og:site_name" content="YaSM">		<meta property="og:site_name" content="YaSM">
	<meta property="og:type" content="article" />		<meta property="og:type" content="article" />
Line 10:		Line 10:
	<meta property="fb:admins" content="100002035253209" />		<meta property="fb:admins" content="100002035253209" />
	<meta property="fb:admins" content="100002592864414" />		<meta property="fb:admins" content="100002592864414" />
	<meta property="og:image" content="https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex1.jpg" />		<meta property="og:image" content="https://yasm.com/wiki/en/img/yasm-process/16x9/Set-the-strategic-direction-yasm-lp1-ex1.jpg" />
	<meta property="og:image:width" content="1200" />		<meta property="og:image:width" content="1200" />
	<meta property="og:image:height" content="~~900" />~~		<meta property="og:image:height" content="675" />
	~~<meta property="og:image" content="https://yasm.com/wiki/en/img/yasm-process-definition/what-is-service-strategy-process.jpg" />~~
	~~<meta property="og:image:width" content="1050" />~~
	~~<meta property="og:image:height" content="525~~" />
	<meta name="twitter:card" content="summary_large_image">		<meta name="twitter:card" content="summary_large_image">
	<meta name="twitter:site" content="@yasmcom">		<meta name="twitter:site" content="@yasmcom">
	<meta name="twitter:creator" content="@yasmcom">		<meta name="twitter:creator" content="@yasmcom">
	<meta name="twitter:title" content="Set the strategic direction \| YaSM Wiki">		<meta name="twitter:title" content="Set the strategic direction \| YaSM Wiki">
	<meta name="twitter:description" content="The service strategy process in YaSM assesses the service provider's range of services and the needs of current or potential future customers. Based on this assessment, the service provider is able to establish its strategic objectives and to draw up the strategic plan ~~[...]~~.">		<meta name="twitter:description" content="The service strategy process in YaSM assesses the service provider's range of services and the needs of current or potential future customers. Based on this assessment, the service provider is able to establish its strategic objectives and to draw up the strategic plan.">
	<meta name="twitter:image" content="https://yasm.com/wiki/en/img/yasm-process-~~definition/what~~-is-~~service~~-~~strategy~~-~~process~~.jpg">		<meta name="twitter:image" content="https://yasm.com/wiki/en/img/yasm-process/16x9/Set-the-strategic-direction-yasm-lp1-ex1.jpg">
	<meta name="twitter:image:alt" content="The service strategy process in YaSM: ~~Definition \|~~ To decide on a strategy to serve customers. ~~Starting from an assessment of customer needs and the market place, the~~ strategic process determines which services the organization is to offer and what capabilities are required.">		<meta name="twitter:image:alt" content="The service strategy process in YaSM corresponds to the practice of 'ITIL 4 strategy management'. Objective: To decide on a strategy to serve customers. The strategic process determines which services the organization is to offer and what capabilities are required.">
	<link href="https://plus.google.com/104150539756444616711/posts" rel="publisher" />		<link href="https://plus.google.com/104150539756444616711/posts" rel="publisher" />
	</itpmch>		</itpmch>
Line 50:		Line 47:
	<meta itemprop="datePublished" content="2014-05-08" />		<meta itemprop="datePublished" content="2014-05-08" />
	<meta itemprop="dateModified" content="2019-10-27" />		<meta itemprop="dateModified" content="2019-10-27" />
			<span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject">
			<meta itemprop="url" content="https://yasm.com/wiki/en/img/yasm-process/16x9/Set-the-strategic-direction-yasm-lp1-ex1.jpg" />
			<meta itemprop="width" content="1200" />
			<meta itemprop="height" content="675" />
			<meta itemprop="dateCreated" content="2020-06-13" />
			<meta itemprop="datePublished" content="2020-06-14" />
			</span>
	<img style="margin:20px 0px 10px 0px; float:left;" src="https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex1.jpg" width="800" height="600" title="Set the strategic direction. - YaSM service strategy process LP1, example 1" alt="Fig. 1: Set the strategic direction. YaSM service strategy process LP1, ex. 1: Strategic initiative executed as a service development project. - Related with: Practice of ITIL 4 strategy management." /></a><br style="clear:both;"/>		<img style="margin:20px 0px 10px 0px; float:left;" src="https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex1.jpg" width="800" height="600" title="Set the strategic direction. - YaSM service strategy process LP1, example 1" alt="Fig. 1: Set the strategic direction. YaSM service strategy process LP1, ex. 1: Strategic initiative executed as a service development project. - Related with: Practice of ITIL 4 strategy management." /></a><br style="clear:both;"/>
	<div class="thumbcaption" style="margin:15px 0px 20px 0px"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: '<a href="https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex1.jpg" title="YaSM service strategy LP1, ex. 1">Set the strategic direction</a>'</b>:</span><br />YaSM service strategy process LP1. - Example 1: Strategic initiative executed as a service development project.</span></div></div></div><br style="clear:both;"/>		<div class="thumbcaption" style="margin:15px 0px 20px 0px"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: '<a href="https://yasm.com/wiki/en/img/yasm-process/Set-the-strategic-direction-yasm-lp1-ex1.jpg" title="YaSM service strategy LP1, ex. 1">Set the strategic direction</a>'</b>:</span><br />YaSM service strategy process LP1. - Example 1: Strategic initiative executed as a service development project.</span></div></div></div><br style="clear:both;"/>