LP2: Design new or changed services - Revision history

Andrea at 16:57, 26 February 2025

2025-02-26T16:57:51Z

← Older revision		Revision as of 18:57, 26 February 2025
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	<meta name="keywords" content="service design process, yasm design process, yasm service design, service management design process" />		<meta name="keywords" content="service design process, yasm design process, yasm service design, service management design process" />
	<meta name="description" content="The service design process in YaSM is about defining the required service properties, determining the infrastructure and other capabilities which are needed to provide the service. The process is also responsible for developing the approach for implementing new or changed services." />		<meta name="description" content="The service design process in YaSM is about defining the required service properties, determining the infrastructure and other capabilities which are needed to provide the service. The process is also responsible for developing the approach for implementing new or changed services." />
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	<meta property="og:url" content="https://yasm.com/wiki/en/index.php/LP2:_Design_new_or_changed_services" />		<meta property="og:url" content="https://yasm.com/wiki/en/index.php/LP2:_Design_new_or_changed_services" />
	<meta property="og:title" content="LP2: Design new or changed services \| YaSM Service Management Wiki" />		<meta property="og:title" content="LP2: Design new or changed services \| YaSM Service Management Wiki" />
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	<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/LP2:_Designen_neuer_oder_ge%C3%A4nderter_Services"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/>		<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/LP2:_Designen_neuer_oder_ge%C3%A4nderter_Services"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/>
	~~<p> </p>~~

	<p><b>Process name:</b> <a href="#Process_description">Design new or changed services</a> - <b>Part of:</b> <a href="/wiki/en/index.php/Service_Management_Processes#Service_lifecycle_processes" title="The service lifecycle processes in YaSM service management">Service lifecycle processes</a>		<p><b>Process name:</b> <a href="#Process_description">Design new or changed services</a> - <b>Part of:</b> <a href="/wiki/en/index.php/Service_Management_Processes#Service_lifecycle_processes" title="The service lifecycle processes in YaSM service management">Service lifecycle processes</a>
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	<p>Is based on: The service design process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p>		<p>Is based on: The service design process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p>
	<p>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.<br style="clear:both;"/><p></html>		<p>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.<br style="clear:both;"/><p></html>

			==Video==

			<html><figure class="mw-halign-left" typeof="mw:File/Thumb"><a href="https://yasm.com/en/videos/service-definition-yasm-service-design" title="Start the video: YaSM service design"><img srcset="https://yasm.com/en/content/videos/service-definition-yasm-service-design/400px/yasm-service-definition-service-design.jpg 400w, https://yasm.com/en/content/videos/service-definition-yasm-service-design/480px/yasm-service-definition-service-design.jpg 480w, https://yasm.com/en/content/videos/service-definition-yasm-service-design/yasm-service-definition-service-design.jpg 1280w" sizes="100vw" src="https://yasm.com/en/content/videos/service-definition-yasm-service-design/yasm-service-definition-service-design.jpg" decoding="async" width="400" height="225" class="mw-file-element" alt="Video about the service design process: Vaguely defined services can't be managed." /></a>
			<figcaption><span style="font-variant:small-caps;"><a href="https://yasm.com/en/videos/service-definition-yasm-service-design" title="Start the video: YaSM service design">Start the video: YaSM service design</a></span></figcaption></figure>
			<p style="margin-top: 0px;">In this video with Stefan Kempter you'll learn more about why service definitions are so useful and how they play a key role in YaSM service management.</p>
			<p>Watch the video: <a href="https://yasm.com/en/videos/service-definition-yasm-service-design" title="Start the video: YaSM service design">Vaguely defined services can't be managed</a> (8:03 min.)</p></html>
			<br style="clear:both;"/>

	==Related articles==		==Related articles==

Andrea at 15:54, 27 September 2024

2024-09-27T15:54:58Z

Show changes

Andrea at 16:04, 29 May 2024

2024-05-29T16:04:45Z

Andrea at 15:27, 29 January 2024

2024-01-29T15:27:47Z

← Older revision		Revision as of 17:27, 29 January 2024
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	<div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">		<div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">
	<dt itemprop="name" id="Service-definition">Service definition</dt>		<dt itemprop="name" id="Service-definition">Service definition</dt>
	<dd itemprop="description" style="margin-bottom: 1em;">A service definition specifies the service properties, in particular the offered functionality and the guaranteed service levels. Service definitions also describe how the organization's resources are used in order to provide the service. A service can be provided using one or several other (internal or external) supporting services. <a href="#ydo" title="YaSM data object">[*]</a></dd></div>		<dd itemprop="description" style="margin-bottom: 1em;">A service definition specifies the service properties, in particular the offered functionality and the guaranteed service levels. Service definitions also describe how the organization's resources are used in order to provide the service. A service can be provided using one or several other (internal or external) supporting services. See also: <a href="https://yasm.com/wiki/en/index.php/Service_Definition_-_Template" title="Service definition document template">Checklist / document template 'Service definition'</a>. <a href="#ydo" title="YaSM data object">[*]</a></dd></div>
	<div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">		<div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">
	<dt itemprop="name" id="Service-implementation-blueprint">Service implementation blueprint</dt>		<dt itemprop="name" id="Service-implementation-blueprint">Service implementation blueprint</dt>
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	<hr />		<hr />
	<p><i><u>Notes:</u></i>		<p><i><u>Notes:</u></i>
	</p><p><span id="ydo"><strong>[*]</strong> <i>"YaSM data objects"</i> are those documents or records for which the YaSM model provides detailed recommendations: Every YaSM object has an associated checklist (see <a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" title="~~Example~~: YaSM checklists and document templates">~~example~~</a>) describing its typical contents, and an associated lifecycle diagram depicting how the status of the object changes as it is created, updated, read and archived by various YaSM processes (see <a href="https://yasm.com/wiki/en/img/yasm-project/Yasm-object-lifecycle-diagram.jpg" title="Example: YaSM object lifecycle diagram (.JPG)">example</a>).</span>		</p><p><span id="ydo"><strong>[*]</strong> <i>"YaSM data objects"</i> are those documents or records for which the YaSM model provides detailed recommendations: Every YaSM object has an associated checklist (see <a href="https://yasm.com/wiki/en/index.php/Service_Definition_-_Template" title="Service Definition document template">document template 'Service definition'</a> and <a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists#yasm-template-example" title="Examples: YaSM checklists and document templates">more examples</a>) describing its typical contents, and an associated lifecycle diagram depicting how the status of the object changes as it is created, updated, read and archived by various YaSM processes (see <a href="https://yasm.com/wiki/en/img/yasm-project/Yasm-object-lifecycle-diagram.jpg" title="Example: YaSM object lifecycle diagram (.JPG)">example</a>).</span>
	</p><p><i>"Other objects"</i> are mostly informal data or information where YaSM has less strong views about their contents. There are no associated lifecycle diagrams or checklists.</html>		</p><p><i>"Other objects"</i> are mostly informal data or information where YaSM has less strong views about their contents. There are no associated lifecycle diagrams or checklists.</html>

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	==Roles and responsibilities==		==Roles and responsibilities==

	~~'''~~<span id="responsible">Process owner: ~~Service design manager</span>~~'''		<span id="responsible">Process owner: The '''service design manager''' is responsible for the detailed specification of the requirements for new or changed services, as well as identifying a suitable approach for their implementation.</span>
	*The service design manager is responsible for the detailed specification of the requirements for new or changed services, as well as identifying a suitable approach for their implementation.

	<p> </p>		<p> </p>

	{\| class="wikitable" style="background: white~~; text-align:center; vertical-align:top~~; font-size: 90%~~; line-height: 1.3em;~~"		{\| class="wikitable" style="background: white; font-size: 95%"
	\|+~~<span~~ style="font-size: ~~120~~%~~; line-height: 2.3em;~~">Responsibility matrix: "LP2: Design new or changed services~~"</span>~~		\|+style="background:#465674; color:#ffffff; font-size: 110%"\|Responsibility matrix: 'LP2: Design new or changed services'
	\|- style="vertical-align:top"		\|- style="vertical-align:top"
	! colspan="2"\| YaSM role / sub-process		! colspan="2"\| YaSM role / sub-process
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	<html><div itemid="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-design-process.jpg" itemscope itemtype="https://schema.org/ImageObject">		<html><div itemid="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-design-process.jpg" itemscope itemtype="https://schema.org/ImageObject">
	<a href="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-design-process.jpg" title="Service design: process objectives" itemprop="contentUrl">		<a href="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-design-process.jpg" title="Service design: process objectives" itemprop="contentUrl">
	<img style="display: block; float: left; margin-~~left~~: 10px; margin-right: ~~20px~~" src="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-design-process.jpg" width="~~320~~" height="~~167~~" title="Service design: process goal" alt="The service design process in YaSM defines the expected outcomes and required properties of a new or changed service, to determine the infrastructure and other capabilities which are needed to provide the service, and to develop the approach for its implementation." />		<img style="display: block; float: left; margin-bottom: 10px; margin-right: 10px" srcset="https://yasm.com/wiki/en/img/yasm-process/goal-definition/400px/yasm-service-design-process.jpg 400w, https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-design-process.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-design-process.jpg" decoding="async" width="400" height="209" class="thumbimage" title="Service design: process goal" alt="The service design process in YaSM defines the expected outcomes and required properties of a new or changed service, to determine the infrastructure and other capabilities which are needed to provide the service, and to develop the approach for its implementation." />
	<meta itemprop="caption" content="Process objective: YaSM service design - Design new or changed services (LP2)." />		<meta itemprop="caption" content="Process objective: YaSM service design - Design new or changed services (LP2)." />
	<meta itemprop="width" content="1200" />		<meta itemprop="width" content="1200" />
	<meta itemprop="height" content="627" />		<meta itemprop="height" content="627" />
	<meta itemprop="dateCreated" content="2021-09-21" />		<meta itemprop="dateCreated" content="2021-09-21" />
	<meta itemprop="datePublished" content="2021-09-22" /></a></~~div~~>		<meta itemprop="datePublished" content="2021-09-22" />
	<~~div style~~="~~margin-left: 5%; color:#636363~~">		<span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject">
	<p style="margin-top: 0; word-wrap:normal;">Is based on: The service design process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p>		<meta itemprop="url" content="https://yasm.com/wiki/en/img/yasm-process/goal-definition/400px/yasm-service-design-process.jpg" />
			<meta itemprop="width" content="400" />
	<p>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.<br style="clear:both;"/~~></div~~><p></html>		<meta itemprop="height" content="209" />
			</span></a></div>
			<p style="margin-top: 0; word-wrap:normal;">Is based on: The service design process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p>
			<p>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.<br style="clear:both;"/><p></html>

	==Related articles==		==Related articles==

	<html><a href="https://yasm.com/wiki/en/index.php/Service_Design"><img src="https://yasm.com/wiki/en/img/yasm-service-management/service-design.jpg" title="YaSM and service design" alt="YaSM's service design process contains the activities to design new or substantially changed services." ~~style~~="~~display: block; float: left; margin-left: 10px; margin-right: 20px~~" width="~~320~~" height="~~180~~"/></a>		<html><a href="https://yasm.com/wiki/en/index.php/Service_Design"><img style="display: block; float: left; margin-bottom: 10px; margin-right: 10px" srcset="https://yasm.com/wiki/en/img/yasm-service-management/400px/service-design.jpg 400w, https://yasm.com/wiki/en/img/yasm-service-management/480px/service-design.jpg 480w, https://yasm.com/wiki/en/img/yasm-service-management/service-design.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-service-management/service-design.jpg" title="YaSM and service design" alt="YaSM's service design process contains the activities to design new or substantially changed services." decoding="async" width="400" height="225" class="thumbimage" /></a>
	~~<div style="margin-left: 5%; color:#636363"~~>		<p style="margin-top: 0; word-wrap:normal;"><a href="https://yasm.com/wiki/en/index.php/Service_Design">YaSM and service design</a></p>
	<p style="margin-top: 0; word-wrap:normal;"><a href="https://yasm.com/wiki/en/index.php/Service_Design">YaSM and service design</a></p>
	<p><small>by: Stefan Kempter</small></p>		<p><small>by: Stefan Kempter</small></p>
	<p>All popular service management frameworks and standards cover the topic of service design.</p>		<p>All popular service management frameworks and standards cover the topic of service design.</p>
	<p>ITIL<sup><small>®</small></sup> 4 refers to service design as a practice. In addition, the current ITIL edition introduces service design as a key activity of the service value chain: <a href="https://yasm.com/wiki/en/index.php/Service_Design">[...]</a></p~~></div~~>		<p>ITIL<sup><small>®</small></sup> 4 refers to service design as a practice. In addition, the current ITIL edition introduces service design as a key activity of the service value chain: <a href="https://yasm.com/wiki/en/index.php/Service_Design">[...]</a></p>

	<p style="clear:both;"> <p/>		<p style="clear:both;"> <p/>

	<a href="https://yasm.com/wiki/en/index.php/Capacity_Management"><img src="https://yasm.com/wiki/en/img/yasm-service-management/capacity-management.jpg" alt="In ITIL®, capacity management is part of service design. Do we really need a capacity management and performance management process?" ~~style~~="~~display: block; float: left; border:1px solid #d9d9d9; margin-left: 10px; margin-right: 20px~~" width="~~320~~" height="~~180~~"/></a>		<a href="https://yasm.com/wiki/en/index.php/Capacity_Management"><img style="display: block; float: left; margin-bottom: 10px; margin-right: 10px" srcset="https://yasm.com/wiki/en/img/yasm-service-management/400px/capacity-management.jpg 400w, https://yasm.com/wiki/en/img/yasm-service-management/480px/capacity-management.jpg 480w, https://yasm.com/wiki/en/img/yasm-service-management/capacity-management.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-service-management/capacity-management.jpg" alt="In ITIL®, capacity management is part of service design. Do we really need a capacity management and performance management process?" decoding="async" width="400" height="225" class="thumbimage" /></a>
	~~<div style="margin-left: 5%; color:#636363"~~>		<p style="margin-top: 0; word-wrap:normal;"><a href="https://yasm.com/wiki/en/index.php/Capacity_Management">Where is capacity management?</a></p>
	<p style="margin-top: 0; word-wrap:normal;"><a href="https://yasm.com/wiki/en/index.php/Capacity_Management">Where is capacity management?</a></p>
	<p><small>by: Stefan Kempter</small></p>		<p><small>by: Stefan Kempter</small></p>
	<p>Nobody would dispute that service capacity and performance must be managed. But does that mean we need a capacity management process? <a href="https://yasm.com/wiki/en/index.php/Capacity_Management">[...]</a></p~~></div~~><p>		<p>Nobody would dispute that service capacity and performance must be managed. But does that mean we need a capacity management process? <a href="https://yasm.com/wiki/en/index.php/Capacity_Management">[...]</a></p><p>

	<p style="clear:both;"/> </p>		<br style="clear:both;"/>
			<p> </p>

	<p><small>		<p><small>

Andrea at 15:03, 30 December 2023

2023-12-30T15:03:06Z

← Older revision		Revision as of 17:03, 30 December 2023
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Stefan: Renamed sub-process LP2.2 to: Design required service and SMS components.

2023-11-10T10:51:49Z

Renamed sub-process LP2.2 to: Design required service and SMS components.

← Older revision		Revision as of 12:51, 10 November 2023
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	<div itemid="https://yasm.com/wiki/en/index.php/LP2:_Design_new_or_changed_services#LP2.2" itemscope itemtype="https://schema.org/CreativeWork" itemref="md-type-subProcess">		<div itemid="https://yasm.com/wiki/en/index.php/LP2:_Design_new_or_changed_services#LP2.2" itemscope itemtype="https://schema.org/CreativeWork" itemref="md-type-subProcess">
	<meta itemprop="alternateName" content="YaSM service design process LP2.2" />		<meta itemprop="alternateName" content="YaSM service design process LP2.2" />
	<dl id="LP2.2"><dt itemprop="name">LP2.2: Design required ~~infrastructure~~</dt>		<dl id="LP2.2"><dt itemprop="name">LP2.2: Design required service and SMS components</dt>
	<dd itemprop="description">Process objective: To specify the required infrastructure and other capabilities which must be created before a new or changed service can be provided.</dd></dl>		<dd itemprop="description">Process objective: To specify the required infrastructure and other capabilities which must be created before a new or changed service can be provided.</dd></dl>
	</div>		</div>
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	<div style="color:#636363" itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">		<div style="color:#636363" itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">
	<dt itemprop="name">Request to assess continuity risks</dt>		<dt itemprop="name">Request to assess continuity risks</dt>
	<dd itemprop="description" style="margin-bottom: 1em;">A request to assess risks associated with ~~disaster~~ events, typically issued during service design if new or changed service continuity arrangements are likely to be needed for a new or improved service.</dd></div>		<dd itemprop="description" style="margin-bottom: 1em;">A request to assess risks associated with critical events, typically issued during service design if new or changed service continuity arrangements are likely to be needed for a new or improved service.</dd></div>
	<div style="color:#636363" itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">		<div style="color:#636363" itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">
	<dt itemprop="name">Request to assess security risks</dt>		<dt itemprop="name">Request to assess security risks</dt>
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	\|- style="text-align:center"		\|- style="text-align:center"
	\|LP2.2		\|LP2.2
	\| style="text-align:left"\|[[#LP2.2\|Design required ~~infrastructure~~]]		\| style="text-align:left"\|[[#LP2.2\|Design required service and SMS components]]
	\|R		\|R
	\| -		\| -

Andrea at 16:33, 22 September 2021

2021-09-22T16:33:31Z

← Older revision		Revision as of 18:33, 22 September 2021
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	<p> </p>		<p> </p>

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	<p> </p>		<p> </p>

	{\| class="wikitable ~~sortable~~" style="background: white; text-align:center; vertical-align:top; font-size: 90%; line-height: 1.3em;"		{\| class="wikitable" style="background: white; text-align:center; vertical-align:top; font-size: 90%; line-height: 1.3em;"
	\|+<span style="font-size: 120%; line-height: 2.3em;">Responsibility matrix: "LP2: Design new or changed services"</span>		\|+<span style="font-size: 120%; line-height: 2.3em;">Responsibility matrix: "LP2: Design new or changed services"</span>
	\|- style="vertical-align:top"		\|- style="vertical-align:top"
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	== Notes ==		== Notes ==

	<html><div itemid="https://yasm.com/wiki/en/img/yasm-process-definition/~~what-is~~-service-design-process.jpg" itemscope itemtype="https://schema.org/ImageObject">		<html><div itemid="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-design-process.jpg" itemscope itemtype="https://schema.org/ImageObject">
	<a href="https://yasm.com/wiki/en/img/yasm-process-definition/~~what-is~~-service-design-process.jpg" title="Service design: process ~~definition (.pdf)~~" itemprop="contentUrl">		<a href="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-design-process.jpg" title="Service design: process objectives" itemprop="contentUrl">
	<img style="display: block; float: left; margin-left: 10px; margin-right: 20px" src="https://yasm.com/wiki/en/img/yasm-process-definition/~~what-is~~-service-design-process.jpg" width="320" height="~~180~~" title="Service design: process ~~definition~~" alt="~~What is~~ service design~~? Definition~~ of the service ~~design process LP2 from~~ the ~~YaSM service management framework~~." />		<img style="display: block; float: left; margin-left: 10px; margin-right: 20px" src="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-design-process.jpg" width="320" height="167" title="Service design: process goal" alt="The service design process in YaSM defines the expected outcomes and required properties of a new or changed service, to determine the infrastructure and other capabilities which are needed to provide the service, and to develop the approach for its implementation." />
	<meta itemprop="caption" content="Design new or changed services ~~\| YaSM service design\| Process definition~~ LP2" />		<meta itemprop="caption" content="Process objective: YaSM service design - Design new or changed services (LP2)." />
	<meta itemprop="width" content="1200" />		<meta itemprop="width" content="1200" />
	<meta itemprop="height" content="~~675~~" />		<meta itemprop="height" content="627" />
	<meta itemprop="dateCreated" content="~~2017~~-06-30" />		<meta itemprop="dateCreated" content="2021-09-21" />
	<meta itemprop="datePublished~~" content="2017-07-30" />~~		<meta itemprop="datePublished" content="2021-09-22" /></a></div>
	~~<meta itemprop="dateModified~~" content="2021-06-23" /></a></div>
	<div style="margin-left: 5%; color:#636363">		<div style="margin-left: 5%; color:#636363">
	<p style="margin-top: 0; word-wrap:normal;">Is based on: The service design process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p>		<p style="margin-top: 0; word-wrap:normal;">Is based on: The service design process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p>
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	<link itemprop="hasPart" href="https://yasm.com/wiki/en/index.php/LP2:_Design_new_or_changed_services#process-inputs-outputs">		<link itemprop="hasPart" href="https://yasm.com/wiki/en/index.php/LP2:_Design_new_or_changed_services#process-inputs-outputs">
	<link itemprop="image" href="https://yasm.com/wiki/en/img/yasm-process/Design-new-or-changed-services-yasm-lp2.jpg" />		<link itemprop="image" href="https://yasm.com/wiki/en/img/yasm-process/Design-new-or-changed-services-yasm-lp2.jpg" />
	<link itemprop="image" href="https://yasm.com/wiki/en/img/yasm-process-definition/~~what-is~~-service-design-process.jpg" />		<link itemprop="image" href="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-design-process.jpg" />
	<link itemprop="isPartOf" href="https://yasm.com/wiki/en/index.php/Service_Management_Processes#service-lifecycle-processes" />		<link itemprop="isPartOf" href="https://yasm.com/wiki/en/index.php/Service_Management_Processes#service-lifecycle-processes" />
	<meta itemprop="mentions" content="ITIL 4 service design" />		<meta itemprop="mentions" content="ITIL 4 service design" />
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	[[Category:YaSM process]]		[[Category:YaSM process]]
	<!-- --- -->		<!-- --- -->

Andrea at 13:35, 23 June 2021

2021-06-23T13:35:27Z

Show changes

Andrea at 14:43, 25 January 2021

2021-01-25T14:43:28Z

Show changes

Andrea at 15:40, 14 June 2020

2020-06-14T15:40:33Z

← Older revision		Revision as of 17:40, 14 June 2020
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	<meta name="twitter:description" content="The service design process in YaSM is about defining the required service properties, determining the infrastructure and other capabilities which are needed to provide the service. The process is also responsible for developing the approach for implementing new or changed services.">		<meta name="twitter:description" content="The service design process in YaSM is about defining the required service properties, determining the infrastructure and other capabilities which are needed to provide the service. The process is also responsible for developing the approach for implementing new or changed services.">
	<meta name="twitter:image" content="https://yasm.com/wiki/en/img/yasm-process-~~definition/what~~-is-~~service~~-~~design~~-~~process~~.jpg">		<meta name="twitter:image" content="https://yasm.com/wiki/en/img/yasm-process/16x9/Design-new-or-changed-services-yasm-lp2.jpg">
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	<link href="https://plus.google.com/104150539756444616711/posts" rel="publisher" />		<link href="https://plus.google.com/104150539756444616711/posts" rel="publisher" />
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	<img style="margin:20px 0px 10px 0px; float:left;" src="https://yasm.com/wiki/en/img/yasm-process/Design-new-or-changed-services-yasm-lp2.jpg" width="800" height="800" title="Design new or changed services. - YaSM service design process LP2" alt="Fig. 1: Design new or changed services. - YaSM service design process LP2. - Related with: Practice of ITIL 4 ~~strategy management~~." /></a><br style="clear:both;"/>		<span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject">
			<meta itemprop="url" content="https://yasm.com/wiki/en/img/yasm-process/16x9/Design-new-or-changed-services-yasm-lp2.jpg" />
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			<img style="margin:20px 0px 10px 0px; float:left;" src="https://yasm.com/wiki/en/img/yasm-process/Design-new-or-changed-services-yasm-lp2.jpg" width="800" height="800" title="Design new or changed services. - YaSM service design process LP2" alt="Fig. 1: Design new or changed services. - YaSM service design process LP2. - Related with: Practice of ITIL 4 service design." /></a><br style="clear:both;"/>
	<div class="thumbcaption" style="margin:15px 0px 20px 0px"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: '<a href="https://yasm.com/wiki/en/img/yasm-process/Design-new-or-changed-services-yasm-lp2.jpg" title="YaSM service design LP2">Design new or changed services</a>'</b>:</span><br />YaSM service design process LP2.</span></div></div></div><br style="clear:both;"/>		<div class="thumbcaption" style="margin:15px 0px 20px 0px"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: '<a href="https://yasm.com/wiki/en/img/yasm-process/Design-new-or-changed-services-yasm-lp2.jpg" title="YaSM service design LP2">Design new or changed services</a>'</b>:</span><br />YaSM service design process LP2.</span></div></div></div><br style="clear:both;"/>

← Older revision		Revision as of 18:04, 29 May 2024
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	<img style="margin:20px 0px 10px 0px; float:left;" src="https://yasm.com/wiki/en/img/yasm-process/Design-new-or-changed-services-yasm-lp2.jpg" width="800" height="800" title="Design new or changed services. - YaSM service design process LP2" alt="Fig. 1: Design new or changed services. - YaSM service design process LP2. - Related with: Practice of ITIL 4 service design." /></a><br style="clear:both;"/>		<img style="margin:20px 0px 10px 0px; float:left;" srcset="https://yasm.com/wiki/en/img/yasm-process/480px/Design-new-or-changed-services-yasm-lp2.jpg 480w, https://yasm.com/wiki/en/img/yasm-process/800px/Design-new-or-changed-services-yasm-lp2.jpg 800w, https://yasm.com/wiki/en/img/yasm-process/Design-new-or-changed-services-yasm-lp2.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-process/Design-new-or-changed-services-yasm-lp2.jpg" width="800" height="800" title="Design new or changed services. - YaSM service design process LP2" alt="Fig. 1: Design new or changed services. - YaSM service design process LP2. - Related with: Practice of ITIL 4 service design." /></a><br style="clear:both;"/>
	<div class="thumbcaption" style="margin:15px 0px 20px 0px"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: '<a href="https://yasm.com/wiki/en/img/yasm-process/Design-new-or-changed-services-yasm-lp2.jpg" title="YaSM service design LP2">~~Design new or changed services~~</a>~~'</b>:~~</span>~~<br />YaSM service design process LP2.~~</span></div></div></div><br style="clear:both;"/>		<div class="thumbcaption" style="margin:15px 0px 20px 0px"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: 'Design new or changed services'</b><br /><a href="https://yasm.com/wiki/en/img/yasm-process/Design-new-or-changed-services-yasm-lp2.jpg" title="YaSM service design LP2">YaSM service design process ('LP2')</a>.</span></span></div></div></div><br style="clear:both;"/>

	<p>While the service design process carries out the service design activities, the <a href="/wiki/en/index.php/SP6:_Manage_projects" title="YaSM project management">project management process</a> will typically be in charge of overall planning and coordination of the service development project.</p>		<p>While the service design process carries out the service design activities, the <a href="/wiki/en/index.php/SP6:_Manage_projects" title="YaSM project management">project management process</a> will typically be in charge of overall planning and coordination of the service development project.</p>