LP4: Operate the services - Revision history

Andrea at 15:18, 27 February 2025

2025-02-27T15:18:58Z

← Older revision		Revision as of 17:18, 27 February 2025
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	<meta name="keywords" content="service operation, yasm operate services, yasm service operation, service management operation process" />		<meta name="keywords" content="service operation, yasm operate services, yasm service operation, service management operation process" />
	<meta name="description" content="The service operation process in YaSM ensures that the services are delivered effectively and efficiently, in line with the contractual commitments. This includes fulfilling service requests, resolving incidents and problems, as well as carrying out routine operational tasks." />		<meta name="description" content="The service operation process in YaSM ensures that the services are delivered effectively and efficiently, in line with the contractual commitments. This includes fulfilling service requests, resolving incidents and problems, as well as carrying out routine operational tasks." />
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	<meta property="og:title" content="LP4: Operate the services \| YaSM Service Management Wiki" />		<meta property="og:title" content="LP4: Operate the services \| YaSM Service Management Wiki" />
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	<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/LP4:_Betreiben_der_Services"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/>		<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/LP4:_Betreiben_der_Services"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/>
	~~<p> </p>~~

	<p><b>Process name:</b> <a href="#Process_description">Operate the services</a> - <b>Part of:</b> <a href="/wiki/en/index.php/Service_Management_Processes#Service_lifecycle_processes" title="The service lifecycle processes in YaSM service management">Service lifecycle processes</a>		<p><b>Process name:</b> <a href="#Process_description">Operate the services</a> - <b>Part of:</b> <a href="/wiki/en/index.php/Service_Management_Processes#Service_lifecycle_processes" title="The service lifecycle processes in YaSM service management">Service lifecycle processes</a>
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	<meta itemprop="dateCreated" content="2024-05-23" />		<meta itemprop="dateCreated" content="2024-05-23" />
	<meta itemprop="datePublished" content="2024-05-29" />		<meta itemprop="datePublished" content="2024-05-29" />
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			<meta itemprop="url" content="https://yasm.com/wiki/en/img/yasm-process/thumbnail/Operate-the-services-yasm-lp4.jpg" />
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	<figure class="mw-halign-left" typeof="mw:File/Thumb"><a itemprop="contentUrl" href="https://yasm.com/wiki/en/img/yasm-process/Operate-the-services-yasm-lp4.jpg" title="Operate the services. - YaSM service operation process LP4"><img srcset="https://yasm.com/wiki/en/img/yasm-process/480px/Operate-the-services-yasm-lp4.jpg 480w, https://yasm.com/wiki/en/img/yasm-process/800px/Operate-the-services-yasm-lp4.jpg 800w, https://yasm.com/wiki/en/img/yasm-process/Operate-the-services-yasm-lp4.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-process/Operate-the-services-yasm-lp4.jpg" fetchpriority="high" decoding="async" width="800" height="600" class="mw-file-element" alt="Fig. 1: Operate the services. - YaSM service operation process LP4. This process corresponds to various ITIL 4 practices, such as 'monitoring and event management', 'ITIL 4 incident management' and 'ITIL 4 problem management'." /></a><figcaption><span style="font-variant:small-caps;"><b>Fig. 1: 'Operate the services'</b><br /><a href="https://yasm.com/wiki/en/img/yasm-process/Operate-the-services-yasm-lp4.jpg" title="YaSM service operation LP4">YaSM service operation process ('LP4')</a>.</span></figcaption></figure></div></html>		<figure class="mw-halign-left" typeof="mw:File/Thumb"><a itemprop="contentUrl" href="https://yasm.com/wiki/en/img/yasm-process/Operate-the-services-yasm-lp4.jpg" title="Operate the services. - YaSM service operation process LP4"><img srcset="https://yasm.com/wiki/en/img/yasm-process/480px/Operate-the-services-yasm-lp4.jpg 480w, https://yasm.com/wiki/en/img/yasm-process/800px/Operate-the-services-yasm-lp4.jpg 800w, https://yasm.com/wiki/en/img/yasm-process/Operate-the-services-yasm-lp4.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-process/Operate-the-services-yasm-lp4.jpg" fetchpriority="high" decoding="async" width="800" height="600" class="mw-file-element" alt="Fig. 1: Operate the services. - YaSM service operation process LP4. This process corresponds to various ITIL 4 practices, such as 'monitoring and event management', 'ITIL 4 incident management' and 'ITIL 4 problem management'." /></a><figcaption><span style="font-variant:small-caps;"><b>Fig. 1: 'Operate the services'</b><br /><a href="https://yasm.com/wiki/en/img/yasm-process/Operate-the-services-yasm-lp4.jpg" title="YaSM service operation LP4">YaSM service operation process ('LP4')</a>.</span></figcaption></figure></div></html>

Andrea at 08:11, 9 October 2024

2024-10-09T08:11:34Z

Show changes

Andrea at 16:12, 29 May 2024

2024-05-29T16:12:51Z

Andrea at 15:29, 29 January 2024

2024-01-29T15:29:36Z

← Older revision		Revision as of 17:29, 29 January 2024
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	<hr />		<hr />
	<p><i><u>Notes</u>:</i>		<p><i><u>Notes</u>:</i>
	</p><p><span id="ydo"><strong>[*]</strong> <i>"YaSM data objects"</i> are those documents or records for which the YaSM model provides detailed recommendations: Every YaSM object has an associated checklist (see <a href="https://yasm.com/wiki/en/index.php/Service_Quality_Report_-_Template" title="Service quality report document template">"Service quality report" template</a> and <a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists#yasm-template-example" title="Examples: YaSM checklists and document templates">more examples</a>) describing its typical contents, and an associated lifecycle diagram depicting how the status of the object changes as it is created, updated, read and archived by various YaSM processes (see <a href="https://yasm.com/wiki/en/img/yasm-project/Yasm-object-lifecycle-diagram.jpg" title="Example: YaSM object lifecycle diagram (.JPG)">example</a>).</span>		</p><p><span id="ydo"><strong>[*]</strong> <i>"YaSM data objects"</i> are those documents or records for which the YaSM model provides detailed recommendations: Every YaSM object has an associated checklist (see <a href="https://yasm.com/wiki/en/index.php/Service_Quality_Report_-_Template" title="Service quality report document template">'Service quality report' template</a> and <a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists#yasm-template-example" title="Examples: YaSM checklists and document templates">more examples</a>) describing its typical contents, and an associated lifecycle diagram depicting how the status of the object changes as it is created, updated, read and archived by various YaSM processes (see <a href="https://yasm.com/wiki/en/img/yasm-project/Yasm-object-lifecycle-diagram.jpg" title="Example: YaSM object lifecycle diagram (.JPG)">example</a>).</span>
	</p><p><i>"Other objects"</i> are mostly informal data or information where YaSM has less strong views about their contents. There are no associated lifecycle diagrams or checklists.</html>		</p><p><i>"Other objects"</i> are mostly informal data or information where YaSM has less strong views about their contents. There are no associated lifecycle diagrams or checklists.</html>

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	==Roles and responsibilities==		==Roles and responsibilities==

	~~'''~~<span id="responsible">Process owner: ~~Operations manager</span>~~'''		<span id="responsible">Process owner: An '''operations manager''' will be needed to take overall responsibility for operating a service. For instance, this role will ensure that all day-to-day operational activities are carried out in a timely and reliable way.</span>
	*An operations manager will be needed to take overall responsibility for operating a service. For instance, this role will ensure that all day-to-day operational activities are carried out in a timely and reliable way.

	<p> </p>		<p> </p>

	{\| class="wikitable" style="background: white~~; text-align:center; vertical-align:top~~; font-size: 90%~~; line-height: 1.3em;~~"		{\| class="wikitable" style="background: white; font-size: 95%"
	\|+~~<span~~ style="font-size: ~~120~~%~~; line-height: 2.3em;~~">Responsibility matrix: "LP4: Operate the services~~"</span>~~		\|+style="background:#465674; color:#ffffff; font-size: 110%"\|Responsibility matrix: 'LP4: Operate the services'
	\|- style="vertical-align:top"		\|- style="vertical-align:top"
	! colspan="2"\| YaSM role / sub-process		! colspan="2"\| YaSM role / sub-process
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	<html><div itemid="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-operation-process.jpg" itemscope itemtype="https://schema.org/ImageObject">		<html><div itemid="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-operation-process.jpg" itemscope itemtype="https://schema.org/ImageObject">
	<a href="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-operation-process.jpg" title="Service operation: process objectives" itemprop="contentUrl">		<a href="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-operation-process.jpg" title="Service operation: process objectives" itemprop="contentUrl">
	<img style="display: block; float: left; margin-~~left~~: 10px; margin-right: ~~20px~~" src="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-operation-process.jpg" width="~~320~~" height="~~167~~" title="Service operation: process goal" alt="The service operation process in YaSM ensures the services are delivered effectively and efficiently, in line with the contractual commitments. This includes fulfilling service requests, resolving incidents and problems, as well as carrying out routine operational tasks." />		<img style="display: block; float: left; margin-bottom: 10px; margin-right: 10px" srcset="https://yasm.com/wiki/en/img/yasm-process/goal-definition/400px/yasm-service-operation-process.jpg 400w, https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-operation-process.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-operation-process.jpg" decoding="async" width="400" height="209" class="thumbimage" title="Service operation: process goal" alt="The service operation process in YaSM ensures the services are delivered effectively and efficiently, in line with the contractual commitments. This includes fulfilling service requests, resolving incidents and problems, as well as carrying out routine operational tasks." />
	<meta itemprop="caption" content="Process objective: YaSM service operation - Operate the services (LP4)." />		<meta itemprop="caption" content="Process objective: YaSM service operation - Operate the services (LP4)." />
	<meta itemprop="width" content="1200" />		<meta itemprop="width" content="1200" />
	<meta itemprop="height" content="627" />		<meta itemprop="height" content="627" />
	<meta itemprop="dateCreated" content="2021-09-21" />		<meta itemprop="dateCreated" content="2021-09-21" />
	<meta itemprop="datePublished" content="2021-09-22" /></a></~~div~~>		<meta itemprop="datePublished" content="2021-09-22" />
	<~~div style~~="~~margin-left: 5%; color:#636363~~">		<span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject">
	<p style="margin-top: 0; word-wrap:normal;">Is based on: The service operation process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p>		<meta itemprop="url" content="https://yasm.com/wiki/en/img/yasm-process/goal-definition/400px/yasm-service-operation-process.jpg" />
			<meta itemprop="width" content="400" />
	<p>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.<br style="clear:both;"/~~></div~~><p></html>		<meta itemprop="height" content="209" />
			</span></a></div>
			<p style="margin-top: 0; word-wrap:normal;">Is based on: The service operation process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p>
			<p>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.<br style="clear:both;"/><p></html>

	==Related articles==		==Related articles==

	<html><a href="https://yasm.com/wiki/en/index.php/Service_Operation"><img src="https://yasm.com/wiki/en/img/yasm-service-management/service-operation.jpg" title="Service operation according to YaSM" alt="Is the purpose of YaSM's operational process different from ITIL® and what's special about service operation in YaSM?" ~~style~~="~~display: block; float: left; margin-left: 10px; margin-right: 20px~~" width="~~320~~" height="~~180~~"/></a>		<html><a href="https://yasm.com/wiki/en/index.php/Service_Operation"><img style="display: block; float: left; margin-bottom: 10px; margin-right: 10px" srcset="https://yasm.com/wiki/en/img/yasm-service-management/400px/service-operation.jpg 400w, https://yasm.com/wiki/en/img/yasm-service-management/480px/service-operation.jpg 480w, https://yasm.com/wiki/en/img/yasm-service-management/service-operation.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-service-management/service-operation.jpg" title="Service operation according to YaSM" alt="Is the purpose of YaSM's operational process different from ITIL® and what's special about service operation in YaSM?" decoding="async" width="400" height="225" class="thumbimage" /></a>
	~~<div style="margin-left: 5%; color:#636363"~~>		<p style="margin-top: 0; word-wrap:normal;"><a href="https://yasm.com/wiki/en/index.php/Service_Operation">Service operation according to YaSM</a></p>
	<p style="margin-top: 0; word-wrap:normal;"><a href="https://yasm.com/wiki/en/index.php/Service_Operation">Service operation according to YaSM</a></p>
	<p><small>by: Stefan Kempter</small></p>		<p><small>by: Stefan Kempter</small></p>
	<p>Since the existing guidance on service operation is well established and generally accepted, the service operation process in YaSM is based on the guidance provided in ITIL<sup><small>®</small></sup> and other service management frameworks.</p>		<p>Since the existing guidance on service operation is well established and generally accepted, the service operation process in YaSM is based on the guidance provided in ITIL<sup><small>®</small></sup> and other service management frameworks.</p>
	<p>What's special about service operation in YaSM? <a href="https://yasm.com/wiki/en/index.php/Service_Operation">[...]</a></p~~></div~~><p>		<p>What's special about service operation in YaSM? <a href="https://yasm.com/wiki/en/index.php/Service_Operation">[...]</a></p><p>

	<br style="clear:both;"/>		<br style="clear:both;"/>

Andrea at 15:09, 30 December 2023

2023-12-30T15:09:28Z

← Older revision		Revision as of 17:09, 30 December 2023
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Stefan: Updated definition of sub-process LP4.3.

2023-11-10T11:07:55Z

Updated definition of sub-process LP4.3.

← Older revision		Revision as of 13:07, 10 November 2023
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	<meta itemprop="alternateName" content="YaSM service operation process LP4.3" />		<meta itemprop="alternateName" content="YaSM service operation process LP4.3" />
	<dl id="LP4.3"><dt itemprop="name">LP4.3: Monitor the services</dt>		<dl id="LP4.3"><dt itemprop="name">LP4.3: Monitor the services</dt>
	<dd itemprop="description">Process objective: To ~~make sure~~ the service ~~infrastructure~~ and service usage ~~are constantly monitored~~, ~~and~~ to ~~decide on appropriate responses if~~ any irregularities ~~are detected~~.</dd></dl>		<dd itemprop="description">Process objective: To ensure continuous monitoring of both the service components and service usage, promptly responding to any detected irregularities.</dd></dl>
	</div>		</div>
	<div itemid="https://yasm.com/wiki/en/index.php/LP4:_Operate_the_services#LP4.4" itemscope itemtype="https://schema.org/CreativeWork" itemref="md-type-subProcess">		<div itemid="https://yasm.com/wiki/en/index.php/LP4:_Operate_the_services#LP4.4" itemscope itemtype="https://schema.org/CreativeWork" itemref="md-type-subProcess">

Andrea at 14:24, 3 June 2023

2023-06-03T14:24:32Z

Andrea at 16:35, 22 September 2021

2021-09-22T16:35:28Z

← Older revision		Revision as of 18:35, 22 September 2021
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	<p> </p>		<p> </p>

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	<p> </p>		<p> </p>

	{\| class="wikitable ~~sortable~~" style="background: white; text-align:center; vertical-align:top; font-size: 90%; line-height: 1.3em;"		{\| class="wikitable" style="background: white; text-align:center; vertical-align:top; font-size: 90%; line-height: 1.3em;"
	\|+<span style="font-size: 120%; line-height: 2.3em;">Responsibility matrix: "LP4: Operate the services"</span>		\|+<span style="font-size: 120%; line-height: 2.3em;">Responsibility matrix: "LP4: Operate the services"</span>
	\|- style="vertical-align:top"		\|- style="vertical-align:top"
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	==Notes==		==Notes==

	<html><div itemid="https://yasm.com/wiki/en/img/yasm-process-definition/~~what-is~~-service-operation-process.jpg" itemscope itemtype="https://schema.org/ImageObject">		<html><div itemid="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-operation-process.jpg" itemscope itemtype="https://schema.org/ImageObject">
	<a href="https://yasm.com/wiki/en/img/yasm-process-definition/~~what-is~~-service-operation-process.jpg" title="Service operation: process ~~definition (.pdf)~~" itemprop="contentUrl">		<a href="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-operation-process.jpg" title="Service operation: process objectives" itemprop="contentUrl">
	<img style="display: block; float: left; margin-left: 10px; margin-right: 20px" src="https://yasm.com/wiki/en/img/yasm-process-definition/~~what-is~~-service-operation-process.jpg" width="320" height="~~180~~" title="Service operation: process ~~definition (.pdf)~~" alt="~~What is~~ service operation~~? Definition of~~ the ~~service operation process LP4 from~~ the ~~YaSM~~ service ~~management framework~~." />		<img style="display: block; float: left; margin-left: 10px; margin-right: 20px" src="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-operation-process.jpg" width="320" height="167" title="Service operation: process goal" alt="The service operation process in YaSM ensures the services are delivered effectively and efficiently, in line with the contractual commitments. This includes fulfilling service requests, resolving incidents and problems, as well as carrying out routine operational tasks." />
	<meta itemprop="caption" content="Operate the services ~~\| YaSM service operation \| Process definition~~ LP4" />		<meta itemprop="caption" content="Process objective: YaSM service operation - Operate the services (LP4)." />
	<meta itemprop="width" content="1200" />		<meta itemprop="width" content="1200" />
	<meta itemprop="height" content="~~675~~" />		<meta itemprop="height" content="627" />
	<meta itemprop="dateCreated" content="~~2017~~-06-30" />		<meta itemprop="dateCreated" content="2021-09-21" />
	<meta itemprop="datePublished" content="~~2017~~-09-~~13" />~~		<meta itemprop="datePublished" content="2021-09-22" /></a></div>
	~~<meta itemprop="dateModified" content="2021-06-28~~" /></a></div>
	<div style="margin-left: 5%; color:#636363">		<div style="margin-left: 5%; color:#636363">
	<p style="margin-top: 0; word-wrap:normal;">Is based on: The service operation process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p>		<p style="margin-top: 0; word-wrap:normal;">Is based on: The service operation process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p>
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	<link itemprop="hasPart" href="https://yasm.com/wiki/en/index.php/LP4:_Operate_the_services#process-inputs-outputs">		<link itemprop="hasPart" href="https://yasm.com/wiki/en/index.php/LP4:_Operate_the_services#process-inputs-outputs">
	<link itemprop="image" href="https://yasm.com/wiki/en/img/yasm-process/Operate-the-services-yasm-lp4.jpg" />		<link itemprop="image" href="https://yasm.com/wiki/en/img/yasm-process/Operate-the-services-yasm-lp4.jpg" />
	<link itemprop="image" href="https://yasm.com/wiki/en/img/yasm-process-definition/~~what-is~~-service-operation-process.jpg" />		<link itemprop="image" href="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-operation-process.jpg" />
	<link itemprop="isPartOf" href="https://yasm.com/wiki/en/index.php/Service_Management_Processes#service-lifecycle-processes" />		<link itemprop="isPartOf" href="https://yasm.com/wiki/en/index.php/Service_Management_Processes#service-lifecycle-processes" />
	<meta itemprop="mentions" content="ITIL 4 service operation" />		<meta itemprop="mentions" content="ITIL 4 service operation" />
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	[[Category:YaSM process]]		[[Category:YaSM process]]
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Andrea at 13:28, 28 June 2021

2021-06-28T13:28:57Z

Show changes

Andrea at 15:13, 25 January 2021

2021-01-25T15:13:39Z

Show changes

← Older revision		Revision as of 18:12, 29 May 2024
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	<meta itemprop="dateCreated" content="2014-05-02" />		<meta itemprop="dateCreated" content="2014-05-02" />
	<meta itemprop="datePublished" content="2014-05-08" />		<meta itemprop="datePublished" content="2014-05-08" />
	<meta itemprop="dateModified" content="~~2019~~-10-27" />		<meta itemprop="dateModified" content="2024-05-19" />
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	<meta itemprop="url" content="https://yasm.com/wiki/en/img/yasm-process/16x9/Operate-the-services-yasm-lp4.jpg" />		<meta itemprop="url" content="https://yasm.com/wiki/en/img/yasm-process/16x9/Operate-the-services-yasm-lp4.jpg" />
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	<meta itemprop="dateCreated" content="2020-06-13" />		<meta itemprop="dateCreated" content="2020-06-13" />
	<meta itemprop="datePublished" content="2020-06-14" />		<meta itemprop="datePublished" content="2020-06-14" />
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	</span>		</span>
	<img style="margin:20px 0px 10px 0px; float:left;" src="https://yasm.com/wiki/en/img/yasm-process/Operate-the-services-yasm-lp4.jpg" width="800" height="600" title="Operate the services. - YaSM service operation process LP4" alt="Fig. 1: Operate the services. - YaSM service operation process LP4." /></a><br style="clear:both;"/>		<img style="margin:20px 0px 10px 0px; float:left;" srcset="https://yasm.com/wiki/en/img/yasm-process/480px/Operate-the-services-yasm-lp4.jpg 480w, https://yasm.com/wiki/en/img/yasm-process/800px/Operate-the-services-yasm-lp4.jpg 800w, https://yasm.com/wiki/en/img/yasm-process/Operate-the-services-yasm-lp4.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-process/Operate-the-services-yasm-lp4.jpg" width="800" height="600" title="Operate the services. - YaSM service operation process LP4" alt="Fig. 1: Operate the services. - YaSM service operation process LP4." /></a><br style="clear:both;"/>
	<div class="thumbcaption" style="margin:15px 0px 20px 0px"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: '<a href="https://yasm.com/wiki/en/img/yasm-process/Operate-the-services-yasm-lp4.jpg" title="YaSM service operation LP4">~~Operate the services~~</a>~~'</b>:~~</span>~~<br />YaSM service operation process LP4.~~</span></div></div></div><br style="clear:both;"/>		<div class="thumbcaption" style="margin:15px 0px 20px 0px"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: 'Operate the services'</b><br /><a href="https://yasm.com/wiki/en/img/yasm-process/Operate-the-services-yasm-lp4.jpg" title="YaSM service operation LP4">YaSM service operation process ('LP4')</a>.</span></span></div></div></div><br style="clear:both;"/>

	<p>The achieved service quality is measured on a regular basis. The resulting service quality reports are an important input for the service improvement process.</p>		<p>The achieved service quality is measured on a regular basis. The resulting service quality reports are an important input for the service improvement process.</p>

← Older revision		Revision as of 16:24, 3 June 2023
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	<div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">		<div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">
	<dt itemprop="name">Incident record</dt>		<dt itemprop="name">Incident record</dt>
	<dd itemprop="description" style="margin-bottom: 1em;">A set of data with all details of a service incident, documenting the history of the incident from registration to closure. A service incident is defined as an unplanned interruption or reduction in quality of a service. Events that could potentially impair a service in the future are also treated as incidents (e.g. the failure of one hard-drive of a set of mirrored drives). <a href="#ydo" title="YaSM data object">[*]</a></dd></div>		<dd itemprop="description" style="margin-bottom: 1em;">A set of data with all details of a service incident, documenting the history of the incident from registration to closure. A service incident is defined as an unplanned interruption or reduction in quality of a service. Events that could potentially impair a service in the future are also treated as incidents (e.g. the failure of one hard-drive of a set of mirrored drives). See also: <a href="https://yasm.com/wiki/en/index.php/Incident_Record_-_Template" title="Incident record document template">Incident record checklist</a>. <a href="#ydo" title="YaSM data object">[*]</a></dd></div>
	<div style="color:#636363" itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">		<div style="color:#636363" itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">
	<dt itemprop="name">Incident/ request status information</dt>		<dt itemprop="name">Incident/ request status information</dt>
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	<div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">		<div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">
	<dt itemprop="name">Problem record</dt>		<dt itemprop="name">Problem record</dt>
	<dd itemprop="description" style="margin-bottom: 1em;">A set of data with all details of a problem, documenting the history of the problem from registration to closure. A problem is defined as the underlying cause of one or more (potential) incidents, although the cause may not be known at the time a problem record is created. Often, a workaround is provided for a problem while a full resolution is not yet available. <a href="#ydo" title="YaSM data object">[*]</a></dd></div>		<dd itemprop="description" style="margin-bottom: 1em;">A set of data with all details of a problem, documenting the history of the problem from registration to closure. A problem is defined as the underlying cause of one or more (potential) incidents, although the cause may not be known at the time a problem record is created. Often, a workaround is provided for a problem while a full resolution is not yet available. See also: <a href="https://yasm.com/wiki/en/index.php/Problem_Record_-_Template" title="Problem record document template">Problem record checklist</a>. <a href="#ydo" title="YaSM data object">[*]</a></dd></div>
	<div style="color:#636363" itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">		<div style="color:#636363" itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">
	<dt itemprop="name">Purchase request</dt>		<dt itemprop="name">Purchase request</dt>
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	<div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">		<div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">
	<dt itemprop="name" id="Service-quality-report">Service quality report</dt>		<dt itemprop="name" id="Service-quality-report">Service quality report</dt>
	<dd itemprop="description" style="margin-bottom: 1em;">A service quality report gives insight into the service provider's ability to deliver the agreed service quality. Most importantly, it reports on the service levels achieved in relation to the agreed targets, as specified in the service definitions. Service quality reports will also highlight any breaches of contractual commitments and exceptional events. <a href="#ydo" title="YaSM data object">[*]</a></dd></div>		<dd itemprop="description" style="margin-bottom: 1em;">A service quality report gives insight into the service provider's ability to deliver the agreed service quality. Most importantly, it reports on the service levels achieved in relation to the agreed targets, as specified in the service definitions. Service quality reports will also highlight any breaches of contractual commitments and exceptional events. See also: <a href="https://yasm.com/wiki/en/index.php/Service_Quality_Report_-_Template" title="Service quality report document template">Service quality report checklist</a>. <a href="#ydo" title="YaSM data object">[*]</a></dd></div>
	<div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">		<div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">
	<dt itemprop="name">Service request model</dt>		<dt itemprop="name">Service request model</dt>
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	<hr />		<hr />
	<p><i><u>Notes</u>:</i>		<p><i><u>Notes</u>:</i>
	</p><p><span id="ydo"><strong>[*]</strong> <i>"YaSM data objects"</i> are those documents or records for which the YaSM model provides detailed recommendations: Every YaSM object has an associated checklist (see <a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" title="~~Example~~: YaSM checklists and document templates">~~example~~</a>) describing its typical contents, and an associated lifecycle diagram depicting how the status of the object changes as it is created, updated, read and archived by various YaSM processes (see <a href="https://yasm.com/wiki/en/img/yasm-project/Yasm-object-lifecycle-diagram.jpg" title="Example: YaSM object lifecycle diagram (.JPG)">example</a>).</span>		</p><p><span id="ydo"><strong>[*]</strong> <i>"YaSM data objects"</i> are those documents or records for which the YaSM model provides detailed recommendations: Every YaSM object has an associated checklist (see <a href="https://yasm.com/wiki/en/index.php/Service_Quality_Report_-_Template" title="Service quality report document template">"Service quality report" template</a> and <a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists#yasm-template-example" title="Examples: YaSM checklists and document templates">more examples</a>) describing its typical contents, and an associated lifecycle diagram depicting how the status of the object changes as it is created, updated, read and archived by various YaSM processes (see <a href="https://yasm.com/wiki/en/img/yasm-project/Yasm-object-lifecycle-diagram.jpg" title="Example: YaSM object lifecycle diagram (.JPG)">example</a>).</span>
	</p><p><i>"Other objects"</i> are mostly informal data or information where YaSM has less strong views about their contents. There are no associated lifecycle diagrams or checklists.</html>		</p><p><i>"Other objects"</i> are mostly informal data or information where YaSM has less strong views about their contents. There are no associated lifecycle diagrams or checklists.</html>

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