LP5: Improve the services - Revision history

Andrea at 18:11, 28 February 2025

2025-02-28T18:11:50Z

← Older revision		Revision as of 20:11, 28 February 2025
Line 2:		Line 2:
	<meta name="keywords" content="how to improve services, yasm improve services, yasm service improvement, service improvement process, service management improvement process, yasm continual service improvement" />		<meta name="keywords" content="how to improve services, yasm improve services, yasm service improvement, service improvement process, service management improvement process, yasm continual service improvement" />
	<meta name="description" content="The continual service improvement process in YaSM performs regular service reviews to check if the delivered service quality is in line with the contractual commitments or if there are better ways of providing the service." />		<meta name="description" content="The continual service improvement process in YaSM performs regular service reviews to check if the delivered service quality is in line with the contractual commitments or if there are better ways of providing the service." />
			<meta name="thumbnail" content="https://yasm.com/wiki/en/img/yasm-process/Improve-the-services-yasm-lp5.jpg" />
	<meta property="og:url" content="https://yasm.com/wiki/en/index.php/LP5:_Improve_the_services" />		<meta property="og:url" content="https://yasm.com/wiki/en/index.php/LP5:_Improve_the_services" />
	<meta property="og:title" content="LP5: Improve the services \| YaSM Service Management Wiki" />		<meta property="og:title" content="LP5: Improve the services \| YaSM Service Management Wiki" />
Line 13:		Line 14:
	</itpmch>		</itpmch>
	<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/LP5:_Verbessern_der_Services"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/>		<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/LP5:_Verbessern_der_Services"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/>
	~~<p> </p>~~

	<p><b>Process name:</b> <a href="#Process_description">Improve the services</a> - <b>Part of:</b> <a href="/wiki/en/index.php/Service_Management_Processes#Service_lifecycle_processes" title="The service lifecycle processes in YaSM service management">Service lifecycle processes</a>		<p><b>Process name:</b> <a href="#Process_description">Improve the services</a> - <b>Part of:</b> <a href="/wiki/en/index.php/Service_Management_Processes#Service_lifecycle_processes" title="The service lifecycle processes in YaSM service management">Service lifecycle processes</a>
Line 304:		Line 304:
	<p>Is based on: The service improvement process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p>		<p>Is based on: The service improvement process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p>
	<p>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.<br style="clear:both;"/><p></html>		<p>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.<br style="clear:both;"/><p></html>

			==Video==

			<html><figure class="mw-halign-left" typeof="mw:File/Thumb"><a href="https://yasm.com/en/videos/yasm-improve-service-quality-pdca-csi" title="Start the video: Continual service improvement in YaSM"><img srcset="https://yasm.com/en/content/videos/yasm-improve-service-quality-pdca-csi/400px/yasm-service-improvement-pdca-cycle-csi.jpg 400w, https://yasm.com/en/content/videos/yasm-improve-service-quality-pdca-csi/480px/yasm-service-improvement-pdca-cycle-csi.jpg 480w, https://yasm.com/en/content/videos/yasm-improve-service-quality-pdca-csi/yasm-service-improvement-pdca-cycle-csi.jpg 1280w" sizes="100vw" src="https://yasm.com/en/content/videos/yasm-improve-service-quality-pdca-csi/yasm-service-improvement-pdca-cycle-csi.jpg" decoding="async" width="400" height="225" class="mw-file-element" alt="Video about the CSI process (continual service improvement): If you stop improving, you will fall behind." /></a>
			<figcaption><span style="font-variant:small-caps;"><a href="https://yasm.com/en/videos/yasm-improve-service-quality-pdca-csi" title="Start the video: Continual service improvement (CSI) in YaSM">Start the video: YaSM continual service improvement</a></span></figcaption></figure>
			<p style="margin-top: 0px;">Service improvement is not simply about optimizing customer satisfaction or maximizing profits. The real point is to avoid stagnation!</p>
			<p>Watch the video with Stefan Kempter:<br /><a href="https://yasm.com/en/videos/yasm-improve-service-quality-pdca-csi" title="Start the video: Continual service improvement in YaSM">If you stop improving, you will fall behind</a> (6:56 min.)</p></html>
			<br style="clear:both;"/>

	==Related articles==		==Related articles==

Andrea at 12:07, 9 October 2024

2024-10-09T12:07:03Z

Show changes

Andrea at 16:17, 29 May 2024

2024-05-29T16:17:53Z

Andrea at 15:32, 29 January 2024

2024-01-29T15:32:51Z

← Older revision		Revision as of 17:32, 29 January 2024
Line 181:		Line 181:
	==Roles and responsibilities==		==Roles and responsibilities==

	~~'''~~<span id="responsible">Process owner: ~~Service improvement manager</span>~~'''		<span id="responsible">Process owner: The '''service improvement manager''' is responsible for managing improvements to the service provider's range of services. In particular, this role will identify improvement potentials by analyzing service quality reports and performing service reviews.</span>
	*The service improvement manager is responsible for managing improvements to the service provider's range of services. In particular, this role will identify improvement potentials by analyzing service quality reports and performing service reviews.

	<p> </p>		<p> </p>

	{\| class="wikitable" style="background: white~~; text-align:center; vertical-align:top~~; font-size: 90%~~; line-height: 1.3em;~~"		{\| class="wikitable" style="background: white; font-size: 95%"
	\|+~~<span~~ style="font-size: ~~120~~%~~; line-height: 2.3em;~~">Responsibility matrix: "LP5: Improve the services~~"</span>~~		\|+style="background:#465674; color:#ffffff; font-size: 110%"\|Responsibility matrix: 'LP5: Improve the services'
	\|- style="vertical-align:top"		\|- style="vertical-align:top"
	! colspan="2"\| YaSM role / sub-process		! colspan="2"\| YaSM role / sub-process
Line 268:		Line 266:
	<html><div itemid="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-improvement-process.jpg" itemscope itemtype="https://schema.org/ImageObject">		<html><div itemid="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-improvement-process.jpg" itemscope itemtype="https://schema.org/ImageObject">
	<a href="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-improvement-process.jpg" title="Continual service improvement: process objectives" itemprop="contentUrl">		<a href="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-improvement-process.jpg" title="Continual service improvement: process objectives" itemprop="contentUrl">
	<img style="display: block; float: left; margin-~~left~~: 10px; margin-right: ~~20px~~" src="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-improvement-process.jpg" width="~~320~~" height="~~167~~" title="Service improvement (CSI): process goal" alt="The YaSM service improvement process continually checks if the services deliver the required outcomes and to identify potentials for improvement in the way the services are being produced." />		<img style="display: block; float: left; margin-bottom: 10px; margin-right: 10px" srcset="https://yasm.com/wiki/en/img/yasm-process/goal-definition/400px/yasm-service-improvement-process.jpg 400w, https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-improvement-process.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-improvement-process.jpg" decoding="async" width="400" height="209" class="thumbimage" title="Service improvement (CSI): process goal" alt="The YaSM service improvement process continually checks if the services deliver the required outcomes and to identify potentials for improvement in the way the services are being produced." />
	<meta itemprop="caption" content="Process objective: YaSM Continual service improvement, CSI - Improve the services (LP5)." />		<meta itemprop="caption" content="Process objective: YaSM Continual service improvement, CSI - Improve the services (LP5)." />
	<meta itemprop="width" content="1200" />		<meta itemprop="width" content="1200" />
	<meta itemprop="height" content="627" />		<meta itemprop="height" content="627" />
	<meta itemprop="dateCreated" content="2021-09-21" />		<meta itemprop="dateCreated" content="2021-09-21" />
	<meta itemprop="datePublished" content="2021-09-22" /></a></~~div~~>		<meta itemprop="datePublished" content="2021-09-22" />
	<~~div style~~="~~margin-left: 5%; color:#636363~~">		<span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject">
	<p style="margin-top: 0; word-wrap:normal;">Is based on: The service improvement process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p>		<meta itemprop="url" content="https://yasm.com/wiki/en/img/yasm-process/goal-definition/400px/yasm-service-improvement-process.jpg" />
			<meta itemprop="width" content="400" />
	<p>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.<br style="clear:both;"/~~></div~~><p></html>		<meta itemprop="height" content="209" />
			</span></a></div>
			<p style="margin-top: 0; word-wrap:normal;">Is based on: The service improvement process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p>
			<p>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.<br style="clear:both;"/><p></html>

	==Related articles==		==Related articles==

	<html><a href="https://yasm.com/wiki/en/index.php/Continual_Service_Improvement"><img src="https://yasm.com/wiki/en/img/yasm-service-management/continual-service-improvement-csi.jpg" alt="Why continual service improvement is so important, and how YaSM helps service providers with a readily implementable CSI process." ~~style~~="~~display: block; float: left; margin-left: 10px; margin-right: 20px~~" width="~~320~~" height="~~180~~"/></a>		<html><a href="https://yasm.com/wiki/en/index.php/Continual_Service_Improvement"><img style="display: block; float: left; margin-bottom: 10px; margin-right: 10px" srcset="https://yasm.com/wiki/en/img/yasm-service-management/400px/continual-service-improvement-csi.jpg 400w, https://yasm.com/wiki/en/img/yasm-service-management/480px/continual-service-improvement-csi.jpg 480w, https://yasm.com/wiki/en/img/yasm-service-management/continual-service-improvement-csi.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-service-management/continual-service-improvement-csi.jpg" alt="Why continual service improvement is so important, and how YaSM helps service providers with a readily implementable CSI process." decoding="async" width="400" height="225" class="thumbimage" /></a>
	~~<div style="margin-left: 5%; color:#636363"~~>		<p style="margin-top: 0; word-wrap:normal;"><a href="https://yasm.com/wiki/en/index.php/Continual_Service_Improvement">YaSM and continual service improvement</a></p>
	<p style="margin-top: 0; word-wrap:normal;"><a href="https://yasm.com/wiki/en/index.php/Continual_Service_Improvement">YaSM and continual service improvement</a></p>
	<p><small>by: Stefan Kempter</small></p>		<p><small>by: Stefan Kempter</small></p>
	<p>Why continual service improvement is so important, and how YaSM helps service providers with a readily implementable CSI process. <a href="https://yasm.com/wiki/en/index.php/Continual_Service_Improvement">[...]</a></p~~></div~~><p>		<p>Why continual service improvement is so important, and how YaSM helps service providers with a readily implementable CSI process. <a href="https://yasm.com/wiki/en/index.php/Continual_Service_Improvement">[...]</a></p><p>

			<br style="clear:both;"/>
	<p> </p>		<p> </p>
	~~<p> </p><br style="clear:both;"/>~~

	<p><small>		<p><small>

Andrea at 15:10, 30 December 2023

2023-12-30T15:10:58Z

← Older revision		Revision as of 17:10, 30 December 2023
Line 7:		Line 7:
	<meta property="og:site_name" content="YaSM Service Management">		<meta property="og:site_name" content="YaSM Service Management">
	<meta property="og:type" content="article" />		<meta property="og:type" content="article" />
	~~<meta property="article:publisher" content="https://www.facebook.com/yasmcom" />~~
	~~<meta property="fb:admins" content="100002035253209" />~~
	~~<meta property="fb:admins" content="100002592864414" />~~
	<meta property="og:image" content="https://yasm.com/wiki/en/img/yasm-process/16x9/Improve-the-services-yasm-lp5.jpg" />		<meta property="og:image" content="https://yasm.com/wiki/en/img/yasm-process/16x9/Improve-the-services-yasm-lp5.jpg" />
	<meta property="og:image:width" content="1200" />		<meta property="og:image:width" content="1200" />
	<meta property="og:image:height" content="675" />		<meta property="og:image:height" content="675" />
	~~<meta name="twitter:card" content="summary_large_image">~~
	~~<meta name="twitter:site" content="@yasmcom">~~
	~~<meta name="twitter:creator" content="@yasmcom">~~
	~~<meta name="twitter:title" content="LP5: Improve the services">~~
	<meta name="twitter:description" content="The continual service improvement process in YaSM performs regular service reviews to check if the delivered service quality is in line with the contractual commitments or if there are better ways of providing the service.">
	~~<meta name="twitter:image" content="https://yasm.com/wiki/en/img/yasm-process/16x9/Improve-the-services-yasm-lp5.jpg">~~
	<meta name="twitter:image:alt" content="The CSI process in YaSM corresponds to the practice of 'ITIL 4 continual improvement'. Objective: To continually check if the services deliver the required outcomes and to identify potentials for improvement in the way the services are being produced.">
	<link href="https://plus.google.com/104150539756444616711/posts" rel="publisher" />		<link href="https://plus.google.com/104150539756444616711/posts" rel="publisher" />
	</itpmch>		</itpmch>

Andrea at 14:28, 3 June 2023

2023-06-03T14:28:13Z

Andrea at 16:38, 22 September 2021

2021-09-22T16:38:03Z

← Older revision		Revision as of 18:38, 22 September 2021
Line 5:		Line 5:
	<meta property="og:title" content="LP5: Improve the services \| YaSM Service Management Wiki" />		<meta property="og:title" content="LP5: Improve the services \| YaSM Service Management Wiki" />
	<meta property="og:description" content="The continual service improvement process in YaSM performs regular service reviews to check if the delivered service quality is in line with the contractual commitments or if there are better ways of providing the service." />		<meta property="og:description" content="The continual service improvement process in YaSM performs regular service reviews to check if the delivered service quality is in line with the contractual commitments or if there are better ways of providing the service." />
	<meta property="og:site_name" content="YaSM">		<meta property="og:site_name" content="YaSM Service Management">
	<meta property="og:type" content="article" />		<meta property="og:type" content="article" />
	<meta property="article:publisher" content="https://www.facebook.com/yasmcom" />		<meta property="article:publisher" content="https://www.facebook.com/yasmcom" />
Line 22:		Line 22:
	<link href="https://plus.google.com/104150539756444616711/posts" rel="publisher" />		<link href="https://plus.google.com/104150539756444616711/posts" rel="publisher" />
	</itpmch>		</itpmch>
	<html><div class="floatright"><div class="noresize"><map name="ImageMap_yasm-wiki-share"><area href="https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fyasm.com%2Fwiki%2Fen%2Findex.php%2FLP5%3A_Improve_the_services&hl=en_US&source=YaSM%20Wiki" class="plainlinks" rel="nofollow" shape="rect" coords="55,0,99,36" alt="share this page on LinkedIn" title="share this page on LinkedIn"/><area href="https://twitter.com/intent/tweet?url=https%3A%2F%2Fyasm.com%2Fwiki%2Fen%2Findex.php%2FLP5%3A_Improve_the_services&text=%23YaSMwiki%20%7C%20Improve%20the%20services%20-%20Service%20lifecycle%20process%20LP5%0A%E2%96%BA&lang=en&via=yasmcom" class="plainlinks" rel="nofollow" shape="rect" coords="97,0,140,36" alt="share this page on Twitter" title="share this page on Twitter"/></map><img alt="share this page" src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-share.png" width="140" height="36" usemap="#ImageMap_yasm-wiki-share"/></div></div><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/LP5:_Verbessern_der_Services"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="140" height="36" style="float:~~left~~;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/>		<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/LP5:_Verbessern_der_Services"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="140" height="36" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/>
	<p> </p>		<p> </p>

Line 196:		Line 196:
	<p> </p>		<p> </p>

	{\| class="wikitable ~~sortable~~" style="background: white; text-align:center; vertical-align:top; font-size: 90%; line-height: 1.3em;"		{\| class="wikitable" style="background: white; text-align:center; vertical-align:top; font-size: 90%; line-height: 1.3em;"
	\|+<span style="font-size: 120%; line-height: 2.3em;">Responsibility matrix: "LP5: Improve the services"</span>		\|+<span style="font-size: 120%; line-height: 2.3em;">Responsibility matrix: "LP5: Improve the services"</span>
	\|- style="vertical-align:top"		\|- style="vertical-align:top"
Line 276:		Line 276:
	==Notes==		==Notes==

	<html><div itemid="https://yasm.com/wiki/en/img/yasm-process-definition/~~what-is~~-service-improvement-process.jpg" itemscope itemtype="https://schema.org/ImageObject">		<html><div itemid="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-improvement-process.jpg" itemscope itemtype="https://schema.org/ImageObject">
	<a href="https://yasm.com/wiki/en/img/yasm-process-definition/~~what-is~~-service-improvement-process.jpg" title="Continual service improvement: process ~~definition (.pdf)~~" itemprop="contentUrl">		<a href="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-improvement-process.jpg" title="Continual service improvement: process objectives" itemprop="contentUrl">
	<img style="display: block; float: left; margin-left: 10px; margin-right: 20px" src="https://yasm.com/wiki/en/img/yasm-process-definition/~~what-is~~-service-improvement-process.jpg" width="320" height="~~180~~" title="Service improvement (CSI): process ~~definition~~" alt="~~What is~~ service improvement~~? Definition of~~ the ~~CSI process LP5 from~~ the ~~YaSM service management framework~~." />		<img style="display: block; float: left; margin-left: 10px; margin-right: 20px" src="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-improvement-process.jpg" width="320" height="167" title="Service improvement (CSI): process goal" alt="The YaSM service improvement process continually checks if the services deliver the required outcomes and to identify potentials for improvement in the way the services are being produced." />
	<meta itemprop="caption" content="Improve the services ~~\| YaSM service improvement\| Process definition~~ LP5" />		<meta itemprop="caption" content="Process objective: YaSM Continual service improvement, CSI - Improve the services (LP5)." />
	<meta itemprop="width" content="1200" />		<meta itemprop="width" content="1200" />
	<meta itemprop="height" content="~~675~~" />		<meta itemprop="height" content="627" />
	<meta itemprop="dateCreated" content="~~2017~~-06-30" />		<meta itemprop="dateCreated" content="2021-09-21" />
	<meta itemprop="datePublished~~" content="2017-11-06" />~~		<meta itemprop="datePublished" content="2021-09-22" /></a></div>
	~~<meta itemprop="dateModified~~" content="2021-08-01" /></a></div>
	<div style="margin-left: 5%; color:#636363">		<div style="margin-left: 5%; color:#636363">
	<p style="margin-top: 0; word-wrap:normal;">Is based on: The service improvement process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p>		<p style="margin-top: 0; word-wrap:normal;">Is based on: The service improvement process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p>
Line 350:		Line 349:
	<link itemprop="hasPart" href="https://yasm.com/wiki/en/index.php/LP5:_Improve_the_services#process-inputs-outputs">		<link itemprop="hasPart" href="https://yasm.com/wiki/en/index.php/LP5:_Improve_the_services#process-inputs-outputs">
	<link itemprop="image" href="https://yasm.com/wiki/en/img/yasm-process/Improve-the-services-yasm-lp5.jpg" />		<link itemprop="image" href="https://yasm.com/wiki/en/img/yasm-process/Improve-the-services-yasm-lp5.jpg" />
	<link itemprop="image" href="https://yasm.com/wiki/en/img/yasm-process-definition/~~what-is~~-service-improvement-process.jpg" />		<link itemprop="image" href="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-service-improvement-process.jpg" />
	<link itemprop="isPartOf" href="https://yasm.com/wiki/en/index.php/Service_Management_Processes#service-lifecycle-processes" />		<link itemprop="isPartOf" href="https://yasm.com/wiki/en/index.php/Service_Management_Processes#service-lifecycle-processes" />
	<meta itemprop="mentions" content="ITIL 4 continual improvement" />		<meta itemprop="mentions" content="ITIL 4 continual improvement" />

Andrea at 13:58, 1 August 2021

2021-08-01T13:58:25Z

← Older revision		Revision as of 15:58, 1 August 2021
Line 278:		Line 278:
	<html><div itemid="https://yasm.com/wiki/en/img/yasm-process-definition/what-is-service-improvement-process.jpg" itemscope itemtype="https://schema.org/ImageObject">		<html><div itemid="https://yasm.com/wiki/en/img/yasm-process-definition/what-is-service-improvement-process.jpg" itemscope itemtype="https://schema.org/ImageObject">
	<a href="https://yasm.com/wiki/en/img/yasm-process-definition/what-is-service-improvement-process.jpg" title="Continual service improvement: process definition (.pdf)" itemprop="contentUrl">		<a href="https://yasm.com/wiki/en/img/yasm-process-definition/what-is-service-improvement-process.jpg" title="Continual service improvement: process definition (.pdf)" itemprop="contentUrl">
	<img style="display: block; float: left; margin-left: 10px; margin-right: 20px" src="https://yasm.com/wiki/en/img/yasm-process-definition/what-is-service-improvement-process.jpg" width="320" height="~~160~~" title="Service improvement (CSI): process definition" alt="What is service improvement? Definition of the CSI process LP5 from the YaSM framework." />		<img style="display: block; float: left; margin-left: 10px; margin-right: 20px" src="https://yasm.com/wiki/en/img/yasm-process-definition/what-is-service-improvement-process.jpg" width="320" height="180" title="Service improvement (CSI): process definition" alt="What is service improvement? Definition of the CSI process LP5 from the YaSM service management framework." />
	<meta itemprop="caption" content="Improve the services \| YaSM service improvement\| Process definition LP5" />		<meta itemprop="caption" content="Improve the services \| YaSM service improvement\| Process definition LP5" />
	<meta itemprop="width" content="~~1050~~" />		<meta itemprop="width" content="1200" />
	<meta itemprop="height" content="~~525~~" /></a></div>		<meta itemprop="height" content="675" />
			<meta itemprop="dateCreated" content="2017-06-30" />
			<meta itemprop="datePublished" content="2017-11-06" />
			<meta itemprop="dateModified" content="2021-08-01" /></a></div>
	<div style="margin-left: 5%; color:#636363">		<div style="margin-left: 5%; color:#636363">
	<p style="margin-top: 0; word-wrap:normal;">Is based on: The service improvement process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p>		<p style="margin-top: 0; word-wrap:normal;">Is based on: The service improvement process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p>
Line 362:		Line 365:
	[[Category:YaSM process]]		[[Category:YaSM process]]
	<!-- --- -->		<!-- --- -->

Andrea at 16:10, 25 January 2021

2021-01-25T16:10:23Z

Show changes

Andrea at 15:47, 14 June 2020

2020-06-14T15:47:49Z

← Older revision		Revision as of 17:47, 14 June 2020
Line 10:		Line 10:
	<meta property="fb:admins" content="100002035253209" />		<meta property="fb:admins" content="100002035253209" />
	<meta property="fb:admins" content="100002592864414" />		<meta property="fb:admins" content="100002592864414" />
	<meta property="og:image" content="https://yasm.com/wiki/en/img/yasm-process/Improve-the-services-yasm-lp5.jpg" />		<meta property="og:image" content="https://yasm.com/wiki/en/img/yasm-process/16x9/Improve-the-services-yasm-lp5.jpg" />
	<meta property="og:image:width" content="1200" />		<meta property="og:image:width" content="1200" />
	<meta property="og:image:height" content="~~1200" />~~		<meta property="og:image:height" content="675" />
	~~<meta property="og:image" content="https://yasm.com/wiki/en/img/yasm-process-definition/what-is-service-improvement-process.jpg" />~~
	~~<meta property="og:image:width" content="1050" />~~
	~~<meta property="og:image:height" content="525~~" />
	<meta name="twitter:card" content="summary_large_image">		<meta name="twitter:card" content="summary_large_image">
	<meta name="twitter:site" content="@yasmcom">		<meta name="twitter:site" content="@yasmcom">
Line 21:		Line 18:
	<meta name="twitter:title" content="LP5: Improve the services">		<meta name="twitter:title" content="LP5: Improve the services">
	<meta name="twitter:description" content="The continual service improvement process in YaSM performs regular service reviews to check if the delivered service quality is in line with the contractual commitments or if there are better ways of providing the service.">		<meta name="twitter:description" content="The continual service improvement process in YaSM performs regular service reviews to check if the delivered service quality is in line with the contractual commitments or if there are better ways of providing the service.">
	<meta name="twitter:image" content="https://yasm.com/wiki/en/img/yasm-process~~-definition~~/~~what~~-is-~~service~~-~~improvement~~-~~process~~.jpg">		<meta name="twitter:image" content="https://yasm.com/wiki/en/img/yasm-process/16x9/Improve-the-services-yasm-lp5.jpg">
	<meta name="twitter:image:alt" content="The CSI process in YaSM: ~~Definition \|~~ To continually check if the services deliver the required outcomes and to identify potentials for improvement in the way the services are being produced.">		<meta name="twitter:image:alt" content="The CSI process in YaSM corresponds to the practice of 'ITIL 4 continual improvement'. Objective: To continually check if the services deliver the required outcomes and to identify potentials for improvement in the way the services are being produced.">
	<link href="https://plus.google.com/104150539756444616711/posts" rel="publisher" />		<link href="https://plus.google.com/104150539756444616711/posts" rel="publisher" />
	</itpmch>		</itpmch>
Line 51:		Line 48:
	<meta itemprop="datePublished" content="2014-05-08" />		<meta itemprop="datePublished" content="2014-05-08" />
	<meta itemprop="dateModified" content="2019-11-02" />		<meta itemprop="dateModified" content="2019-11-02" />
			<span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject">
			<meta itemprop="url" content="https://yasm.com/wiki/en/img/yasm-process/16x9/Improve-the-services-yasm-lp5.jpg" />
			<meta itemprop="width" content="1200" />
			<meta itemprop="height" content="675" />
			<meta itemprop="dateCreated" content="2020-06-13" />
			<meta itemprop="datePublished" content="2020-06-14" />
			</span>
	<img style="margin:20px 0px 10px 0px; float: left;" src="https://yasm.com/wiki/en/img/yasm-process/Improve-the-services-yasm-lp5.jpg" width="800" height="800" title="Improve the services. - YaSM continual service improvement process LP5" alt="Fig. 1: Improve the services. - YaSM continual service improvement process LP5. - Related with: Practice of ITIL 4 continual improvement." /></a><br style="clear:both;"/>		<img style="margin:20px 0px 10px 0px; float: left;" src="https://yasm.com/wiki/en/img/yasm-process/Improve-the-services-yasm-lp5.jpg" width="800" height="800" title="Improve the services. - YaSM continual service improvement process LP5" alt="Fig. 1: Improve the services. - YaSM continual service improvement process LP5. - Related with: Practice of ITIL 4 continual improvement." /></a><br style="clear:both;"/>
	<div class="thumbcaption" style="margin:15px 0px 20px 0px"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: '<a href="https://yasm.com/wiki/en/img/yasm-process/Improve-the-services-yasm-lp5.jpg" title="YaSM Continual Service Improvement (CSI) LP5">Improve the services</a>'</b>:</span><br />YaSM continual service improvement (CSI) process LP5.</span></div></div></div><br style="clear:both;"/>		<div class="thumbcaption" style="margin:15px 0px 20px 0px"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: '<a href="https://yasm.com/wiki/en/img/yasm-process/Improve-the-services-yasm-lp5.jpg" title="YaSM Continual Service Improvement (CSI) LP5">Improve the services</a>'</b>:</span><br />YaSM continual service improvement (CSI) process LP5.</span></div></div></div><br style="clear:both;"/>

← Older revision		Revision as of 18:17, 29 May 2024
Line 37:		Line 37:
	<meta itemprop="dateCreated" content="2014-05-02" />		<meta itemprop="dateCreated" content="2014-05-02" />
	<meta itemprop="datePublished" content="2014-05-08" />		<meta itemprop="datePublished" content="2014-05-08" />
	<meta itemprop="dateModified" content="~~2019~~-11-02" />		<meta itemprop="dateModified" content="2024-05-19" />
	<span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject">		<span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject">
	<meta itemprop="url" content="https://yasm.com/wiki/en/img/yasm-process/16x9/Improve-the-services-yasm-lp5.jpg" />		<meta itemprop="url" content="https://yasm.com/wiki/en/img/yasm-process/16x9/Improve-the-services-yasm-lp5.jpg" />
Line 44:		Line 44:
	<meta itemprop="dateCreated" content="2020-06-13" />		<meta itemprop="dateCreated" content="2020-06-13" />
	<meta itemprop="datePublished" content="2020-06-14" />		<meta itemprop="datePublished" content="2020-06-14" />
			<meta itemprop="dateModified" content="2024-05-20" />
	</span>		</span>
	<img style="margin:20px 0px 10px 0px; float: left;" src="https://yasm.com/wiki/en/img/yasm-process/Improve-the-services-yasm-lp5.jpg" width="800" height="800" title="Improve the services. - YaSM continual service improvement process LP5" alt="Fig. 1: Improve the services. - YaSM continual service improvement process LP5. - Related with: Practice of ITIL 4 continual improvement." /></a><br style="clear:both;"/>		<img style="margin:20px 0px 10px 0px; float: left;" srcset="https://yasm.com/wiki/en/img/yasm-process/480px/Improve-the-services-yasm-lp5.jpg 480w, https://yasm.com/wiki/en/img/yasm-process/800px/Improve-the-services-yasm-lp5.jpg 800w, https://yasm.com/wiki/en/img/yasm-process/Improve-the-services-yasm-lp5.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-process/Improve-the-services-yasm-lp5.jpg" width="800" height="800" title="Improve the services. - YaSM continual service improvement process LP5" alt="Fig. 1: Improve the services. - YaSM continual service improvement process LP5. - Related with: Practice of ITIL 4 continual improvement." /></a><br style="clear:both;"/>
	<div class="thumbcaption" style="margin:15px 0px 20px 0px"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: '<a href="https://yasm.com/wiki/en/img/yasm-process/Improve-the-services-yasm-lp5.jpg" title="YaSM Continual Service Improvement (CSI) LP5"~~>Improve the services</a>'</b>:</span><br /~~>YaSM continual service improvement (CSI) process LP5.</span></div></div></div><br style="clear:both;"/>		<div class="thumbcaption" style="margin:15px 0px 20px 0px"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: 'Improve the services'</b><br /><a href="https://yasm.com/wiki/en/img/yasm-process/Improve-the-services-yasm-lp5.jpg" title="YaSM Continual Service Improvement (CSI) LP5">YaSM continual service improvement (CSI) process LP5</a>.</span></span></div></div></div><br style="clear:both;"/>

	<p>Suggestions for service improvements may also originate from other sources, for example from</p>		<p>Suggestions for service improvements may also originate from other sources, for example from</p>

← Older revision		Revision as of 16:28, 3 June 2023
Line 140:		Line 140:
	<div style="color:#636363" itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">		<div style="color:#636363" itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">
	<dt itemprop="name">Request to assess continuity risks</dt>		<dt itemprop="name">Request to assess continuity risks</dt>
	<dd itemprop="description" style="margin-bottom: 1em;">A request to assess risks associated with ~~disaster~~ events, typically issued during service design if new or changed service continuity arrangements are likely to be needed for a new or improved service.</dd></div>		<dd itemprop="description" style="margin-bottom: 1em;">A request to assess risks associated with critical events, typically issued during service design if new or changed service continuity arrangements are likely to be needed for a new or improved service.</dd></div>
	<div style="color:#636363" itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">		<div style="color:#636363" itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">
	<dt itemprop="name">Request to assess security risks</dt>		<dt itemprop="name">Request to assess security risks</dt>
Line 158:		Line 158:
	<div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">		<div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">
	<dt itemprop="name">Service definition</dt>		<dt itemprop="name">Service definition</dt>
	<dd itemprop="description" style="margin-bottom: 1em;">A service definition specifies the service properties, in particular the offered functionality and the guaranteed service levels. Service definitions also describe how the organization's resources are used in order to provide the service. A service can be provided using one or several other (internal or external) supporting services. <a href="#ydo" title="YaSM data object">[*]</a></dd></div>		<dd itemprop="description" style="margin-bottom: 1em;">A service definition specifies the service properties, in particular the offered functionality and the guaranteed service levels. Service definitions also describe how the organization's resources are used in order to provide the service. A service can be provided using one or several other (internal or external) supporting services. See also: <a href="https://yasm.com/wiki/en/index.php/Service_Definition_-_Template" title="Service definition document template">Service definition checklist</a>. <a href="#ydo" title="YaSM data object">[*]</a></dd></div>
	<div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">		<div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">
	<dt itemprop="name" id="Service-improvement-plan-SIP">Service improvement plan - SIP</dt>		<dt itemprop="name" id="Service-improvement-plan-SIP">Service improvement plan - SIP</dt>
	<dd itemprop="description" style="margin-bottom: 1em;">The service improvement plan (SIP) is used to manage service improvement initiatives and report on their status throughout their lifecycle. There may be one service improvement plan for all services or dedicated plans for the various services managed by the service provider. The addition of new items to the SIP is often triggered by service reviews, although other service management processes may also suggest improvements to services. <a href="#ydo" title="YaSM data object">[*]</a></dd></div>		<dd itemprop="description" style="margin-bottom: 1em;">The service improvement plan (SIP) is used to manage service improvement initiatives and report on their status throughout their lifecycle. There may be one service improvement plan for all services or dedicated plans for the various services managed by the service provider. The addition of new items to the SIP is often triggered by service reviews, although other service management processes may also suggest improvements to services. See also: <a href="https://yasm.com/wiki/en/index.php/Service_Improvement_Plan_-_Template" title="Service improvement plan template">Service improvement plan checklist</a>. <a href="#ydo" title="YaSM data object">[*]</a></dd></div>
	<div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">		<div itemprop="hasDefinedTerm" itemscope itemtype="https://schema.org/DefinedTerm">
	<dt itemprop="name">Service operation manual</dt>		<dt itemprop="name">Service operation manual</dt>
Line 180:		Line 180:
	<hr />		<hr />
	<p><i><u>Notes</u>:</i>		<p><i><u>Notes</u>:</i>
	</p><p><span id="ydo"><strong>[*]</strong> <i>"YaSM data objects"</i> are those documents or records for which the YaSM model provides detailed recommendations: Every YaSM object has an associated checklist (see <a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" title="~~Example~~: YaSM checklists and document templates">~~example~~</a>) describing its typical contents, and an associated lifecycle diagram depicting how the status of the object changes as it is created, updated, read and archived by various YaSM processes (see <a href="https://yasm.com/wiki/en/img/yasm-project/Yasm-object-lifecycle-diagram.jpg" title="Example: YaSM object lifecycle diagram (.JPG)">example</a>).</span>		</p><p><span id="ydo"><strong>[*]</strong> <i>"YaSM data objects"</i> are those documents or records for which the YaSM model provides detailed recommendations: Every YaSM object has an associated checklist (see <a href="https://yasm.com/wiki/en/index.php/Service_Improvement_Plan_-_Template" title="Service improvement plan template">"Service improvement plan" template</a> and <a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists#yasm-template-example" title="Examples: YaSM checklists and document templates">more examples</a>) describing its typical contents, and an associated lifecycle diagram depicting how the status of the object changes as it is created, updated, read and archived by various YaSM processes (see <a href="https://yasm.com/wiki/en/img/yasm-project/Yasm-object-lifecycle-diagram.jpg" title="Example: YaSM object lifecycle diagram (.JPG)">example</a>).</span>
	</p><p><i>"Other objects"</i> are mostly informal data or information where YaSM has less strong views about their contents. There are no associated lifecycle diagrams or checklists.</html>		</p><p><i>"Other objects"</i> are mostly informal data or information where YaSM has less strong views about their contents. There are no associated lifecycle diagrams or checklists.</html>

Line 330:		Line 330:
	<meta itemprop="alternativeHeadline" content="YaSM service improvement process" />		<meta itemprop="alternativeHeadline" content="YaSM service improvement process" />
	<link itemprop="primaryImageOfPage" href="https://yasm.com/wiki/en/img/yasm-process/Improve-the-services-yasm-lp5.jpg" />		<link itemprop="primaryImageOfPage" href="https://yasm.com/wiki/en/img/yasm-process/Improve-the-services-yasm-lp5.jpg" />
			<meta itemprop="significantLinks" content="https://yasm.com/wiki/en/index.php/Service_Management_Checklists#yasm-template-example" />
			<meta itemprop="significantLinks" content="https://yasm.com/wiki/en/index.php/Service_Improvement_Plan_-_Template" />
	<meta itemprop="significantLinks" content="https://yasm.com/wiki/en/index.php/YaSM_Metrics" />		<meta itemprop="significantLinks" content="https://yasm.com/wiki/en/index.php/YaSM_Metrics" />
	<meta itemprop="significantLinks" content="https://yasm.com/wiki/en/index.php/YaSM_Metrics/_Service_Lifecycle_Processes#metrics-lp5" />		<meta itemprop="significantLinks" content="https://yasm.com/wiki/en/index.php/YaSM_Metrics/_Service_Lifecycle_Processes#metrics-lp5" />