Main Page - Revision history

Andrea at 14:35, 2 June 2025

2025-06-02T14:35:23Z

Andrea at 11:13, 30 October 2024

2024-10-30T11:13:53Z

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Andrea at 15:26, 24 February 2024

2024-02-24T15:26:59Z

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Andrea at 16:32, 30 December 2023

2023-12-30T16:32:16Z

← Older revision		Revision as of 18:32, 30 December 2023
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	<meta name="twitter:image:alt" content="All about service management: Concepts, frameworks, and processes in the areas of enterprise service management (ESM / BSM), IT service management (ITSM), and ISO 20000 (ISO/IEC 20000). Reference material on the YaSM service management process model, the established frameworks for service management and ITSM, and progressive methodologies (Agile, DevOps, etc.), ...">
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Andrea at 14:49, 17 September 2023

2023-09-17T14:49:10Z

← Older revision		Revision as of 16:49, 17 September 2023
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	<p>YaSM is not another framework but follows the established frameworks for service management and ITSM, and it conforms to the requirements of ISO 20000 (ISO/IEC 20000), the international standard for service management.</p>		<p>YaSM is not another framework but follows the established frameworks for service management and ITSM, and it conforms to the requirements of ISO 20000 (ISO/IEC 20000), the international standard for service management.</p>
	<p style="margin-bottom: 15px;">The family of YaSM products includes:</p>		<p style="margin-bottom: 15px;">The family of YaSM products includes:</p>
	<ul><li>The <a href="https://yasm.com/en/products/yasm-process-map" title="The YaSM® Process Map: The service management process model">YaSM Process Map</a>, a complete process model for service management, that is available for <a href="https://yasm.com/en/products/yasm-process-map-visio" title="YaSM Process Map for Microsoft Visio">Visio</a>®, <a href="https://yasm.com/en/products/yasm-process-map-aris" title="YaSM Process Map for the ARIS Process Platform">ARIS</a> and as <a href="https://yasm.com/en/products/service-management-templates-bpmn-xml" title="Service management templates in BPMN XML">BPMN-XML documents</a>,<li>		<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-arrow-right.png');padding-left: 18px;">
	<li>and the <a href="https://yasm.com/en/products/yasm-iso-20000-bridge" title="The YaSM® - ISO 20000 Bridge">YaSM - ISO 20000 Bridge</a>, an additional component for organizations that wish to become certified to ISO 20000.</li></ul></html>		<li>The <a href="https://yasm.com/en/products/yasm-process-map" title="The YaSM® Process Map: The service management process model">YaSM Process Map</a>, a complete process model for service management, that is available for <a href="https://yasm.com/en/products/yasm-process-map-visio" title="YaSM Process Map for Microsoft Visio">MS Visio</a>®, <a href="https://yasm.com/en/products/yasm-process-map-bic" title="YaSM Process Map for BIC / BIC Process Design">BIC / BIC Process Design</a>®, <a href="https://yasm.com/en/products/yasm-process-map-aris" title="YaSM Process Map for the ARIS Process Platform">ARIS</a>™ and as <a href="https://yasm.com/en/products/service-management-templates-bpmn-xml" title="Service management templates in BPMN XML">BPMN-XML documents</a>,<li>
			<li>and the <a href="https://yasm.com/en/products/yasm-iso-20000-bridge" title="The YaSM® - ISO 20000 Bridge">YaSM - ISO 20000 Bridge</a>, an additional component for organizations that wish to become certified to ISO 20000.</li></ul></html>

	===<span style="color:#379988;">Where to start with YaSM?</span>===		===<span style="color:#379988;">Where to start with YaSM?</span>===
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	<li style="margin-left: 7px;"><a href="https://yasm.com/wiki/en/index.php/YaSM_Glossary" title="YaSM service management glossary">Service management glossary</a></li>		<li style="margin-left: 7px;"><a href="https://yasm.com/wiki/en/index.php/YaSM_Glossary" title="YaSM service management glossary">Service management glossary</a></li>
	<li style="margin-left: 15px;"><a href="https://yasm.com/wiki/en/index.php/YaSM_Data_Model" title="YaSM data model">YaSM data model</a></li>		<li style="margin-left: 15px;"><a href="https://yasm.com/wiki/en/index.php/YaSM_Data_Model" title="YaSM data model">YaSM data model</a></li>
	<li style="margin-left: 15px;"><a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" title="YaSM checklists & document templates">Checklists and document templates</a></li>		<li style="margin-left: 15px;"><a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" title="YaSM service management checklists & document templates">Checklists and document templates</a></li>
	<li style="margin-top: 7px;"><a href="https://yasm.com/wiki/en/index.php/YaSM_RACI_Matrix" title="YaSM RACI matrix">RACI matrix</a></li>		<li style="margin-top: 7px;"><a href="https://yasm.com/wiki/en/index.php/YaSM_RACI_Matrix" title="YaSM RACI matrix">RACI matrix</a></li>
	<li style="margin-left: 15px;"><a href="https://yasm.com/wiki/en/index.php/YaSM_Roles" title="YaSM service management roles">Service management roles</a></li>		<li style="margin-left: 15px;"><a href="https://yasm.com/wiki/en/index.php/YaSM_Roles" title="YaSM service management roles">Service management roles</a></li>

Andrea at 14:57, 29 March 2023

2023-03-29T14:57:07Z

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Andrea at 11:06, 23 July 2022

2022-07-23T11:06:21Z

Andrea at 17:09, 25 June 2022

2022-06-25T17:09:44Z

← Older revision		Revision as of 19:09, 25 June 2022
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	<html><a href="https://yasm.com/en/" title="YaSM: Main page">YaSM</a> ('Yet another Service Management Model') is a translation of service management best practice into a <a href="https://yasm.com/wiki/en/index.php/Service_Management_Processes" title="Service Management Processes">streamlined set of service management processes</a> and ready-to-use templates. It's a good match for the leaner, more flexible operating models favored by today's service provider organizations.</p>		<html><a href="https://yasm.com/en/" title="YaSM: Main page">YaSM</a> ('Yet another Service Management Model') is a translation of service management best practice into a <a href="https://yasm.com/wiki/en/index.php/Service_Management_Processes" title="Service Management Processes">streamlined set of service management processes</a> and ready-to-use templates. It's a good match for the leaner, more flexible operating models favored by today's service provider organizations.</p>
	<p>YaSM is not another framework but follows the established frameworks for service management and ITSM, and it conforms to the requirements of ISO 20000 (ISO/IEC 20000), the international standard for service management.</p>		<p>YaSM is not another framework but follows the established frameworks for service management and ITSM, and it conforms to the requirements of ISO 20000 (ISO/IEC 20000), the international standard for service management.</p>
	<p style="margin-bottom: 15px;">~~There are two~~ YaSM products:</p>		<p style="margin-bottom: 15px;">The family of YaSM products includes:</p>
	<ul><li>The <a href="https://yasm.com/en/products/yasm-process-map" title="The YaSM® Process Map: The service management process model">YaSM Process Map</a>, a complete process model for service management,<li>		<ul><li>The <a href="https://yasm.com/en/products/yasm-process-map" title="The YaSM® Process Map: The service management process model">YaSM Process Map</a>, a complete process model for service management, that is available for <a href="https://yasm.com/en/products/yasm-process-map-visio" title="YaSM Process Map for Microsoft Visio">Visio</a>®, <a href="https://yasm.com/en/products/yasm-process-map-aris" title="YaSM Process Map for the ARIS Process Platform">ARIS</a> and as <a href="https://yasm.com/en/products/service-management-templates-bpmn-xml" title="Service management templates in BPMN XML">BPMN-XML documents</a>,<li>
	<li>and the <a href="https://yasm.com/en/products/yasm-iso-20000-bridge" title="The YaSM® - ISO 20000 Bridge">YaSM - ISO 20000 Bridge</a>, an additional component for organizations that wish to become certified to ISO 20000.</li></ul></html>		<li>and the <a href="https://yasm.com/en/products/yasm-iso-20000-bridge" title="The YaSM® - ISO 20000 Bridge">YaSM - ISO 20000 Bridge</a>, an additional component for organizations that wish to become certified to ISO 20000.</li></ul></html>

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	<h4 style="color:#379988; padding-left:5pt;"><span class="mw-headline" id="YaSM_articles">YaSM articles</span></h4>		<h4 style="color:#379988; padding-left:5pt;"><span class="mw-headline" id="YaSM_articles">YaSM articles</span></h4>
	<a href="https://yasm.com/wiki/en/index.php/YaSM_Service_Management_News"><img src="https://yasm.com/wiki/en/img/yasm-service-management/service-management-blog-yasm-2x1.jpg" width="400" height="200" alt="Articles and news about (enterprise) service management, ITSM and ISO 20000." title="YaSM articles and news \| Service management explained!" style="margin:10px 0px 30px 30px; float:right;"/></a>		<a href="https://yasm.com/wiki/en/index.php/YaSM_Service_Management_News"><img src="https://yasm.com/wiki/en/img/yasm-service-management/480px/service-management-blog-yasm-2x1.jpg" width="400" height="200" alt="Articles and news about (enterprise) service management, ITSM and ISO 20000." title="YaSM articles and news \| Service management explained!" style="margin:10px 0px 30px 30px; float:right;"/></a>
	<p style="margin:10px 0px 5px 20px; word-wrap:normal;">Hi! I'm Stefan Kempter and in my articles I write about YaSM, service management, process templates and the YaSM Wiki.<br/>I hope you enjoy your visit to our web site!</p>		<p style="margin:10px 0px 5px 20px; word-wrap:normal;">Hi! I'm Stefan Kempter and in my articles I write about YaSM, service management, process templates and the YaSM Wiki.<br/>I hope you enjoy your visit to our web site!</p>

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	<meta itemprop="keywords" content="YaSM Wiki" />		<meta itemprop="keywords" content="YaSM Wiki" />
	<meta itemprop="keywords" content="Service Management Wiki" />		<meta itemprop="keywords" content="Service Management Wiki" />
	<meta itemprop="keywords" content="ISO 20000 Wiki" />		<meta itemprop="keywords" content="ISO 20000 Wiki" />
	<img style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki/yasm-service-management-wiki.jpg" width="400" height="225" title="Service Management Wiki: Contents" alt="YaSM Wiki: Service Management (BSM, ESM, ITSM) and ISO 20000 (ISO/IEC 20000). Reference material about the YaSM service management process model." /></a></div></div></html>		<img itemprop="thumbnailUrl" style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki/480px/yasm-service-management-wiki.jpg" width="400" height="225" title="Service Management Wiki: Contents" alt="YaSM Wiki: Service Management (BSM, ESM, ITSM) and ISO 20000 (ISO/IEC 20000). Reference material about the YaSM service management process model." /></a></div></div></html>

	<span style="margin-bottom: 25px; word-wrap:normal;"><span id="md-webpage-description" itemprop="description">In the YaSM® Wiki we provide guidance for organizations that seek to improve their approach to providing services. Service providers from around the world use it as a reference and source of information.</span></span>		<span style="margin-bottom: 25px; word-wrap:normal;"><span id="md-webpage-description" itemprop="description">In the YaSM® Wiki we provide guidance for organizations that seek to improve their approach to providing services. Service providers from around the world use it as a reference and source of information.</span></span>
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	<meta itemprop="datePublished" content="2014-08-02" />		<meta itemprop="datePublished" content="2014-08-02" />
	<meta itemprop="dateModified" content="~~2021~~-12-26" />		<meta itemprop="dateModified" content="2022-06-25" />
	<meta itemprop="inLanguage" content="en" />		<meta itemprop="inLanguage" content="en" />
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Andrea at 18:05, 15 January 2022

2022-01-15T18:05:37Z

← Older revision		Revision as of 20:05, 15 January 2022
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	==The YaSM~~<sup><small>~~&~~#174~~;~~</small></sup>~~ <span class="selflink">Service Management Wiki</span> - a complete introduction to service management concepts, frameworks and processes.==		==The YaSM® <span class="selflink">Service Management Wiki</span> - a complete introduction to service management concepts, frameworks and processes.==

	<html><div style="float:right;"><div itemscope itemtype="https://schema.org/ImageObject">		<html><div style="float:right;"><div itemscope itemtype="https://schema.org/ImageObject">
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	===<span style="color:#379988;">The YaSM service management model</span>===		===<span style="color:#379988;">The YaSM service management model</span>===
	----		----
	<html><a href="https://yasm.com/en/" title="YaSM: Main page">YaSM</a~~><sup><small>®</small></sup~~> ('Yet another Service Management Model') is a translation of service management best practice into a <a href="https://yasm.com/wiki/en/index.php/Service_Management_Processes" title="Service Management Processes">streamlined set of service management processes</a> and ready-to-use templates. It's a good match for the leaner, more flexible operating models favored by today's service provider organizations.</p>		<html><a href="https://yasm.com/en/" title="YaSM: Main page">YaSM</a> ('Yet another Service Management Model') is a translation of service management best practice into a <a href="https://yasm.com/wiki/en/index.php/Service_Management_Processes" title="Service Management Processes">streamlined set of service management processes</a> and ready-to-use templates. It's a good match for the leaner, more flexible operating models favored by today's service provider organizations.</p>
	<p>YaSM is not another framework but follows the established frameworks for service management and ITSM, and it conforms to the requirements of ISO 20000 (ISO/IEC 20000), the international standard for service management.</p>		<p>YaSM is not another framework but follows the established frameworks for service management and ITSM, and it conforms to the requirements of ISO 20000 (ISO/IEC 20000), the international standard for service management.</p>
	<p style="margin-bottom: 15px;">There are two YaSM products:</p>		<p style="margin-bottom: 15px;">There are two YaSM products:</p>

Andrea at 14:13, 26 December 2021

2021-12-26T14:13:06Z

← Older revision		Revision as of 16:35, 2 June 2025
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	<meta name="keywords" content="yasm, yasm wiki, service management wiki, enterprise service management wiki, itsm wiki, bsm wiki" />		<meta name="keywords" content="yasm, yasm wiki, service management wiki, enterprise service management wiki, itsm wiki, bsm wiki" />
	<meta name="description" content="A complete introduction to service management concepts, frameworks and processes. - In the YaSM® Wiki we provide guidance for organizations that seek to improve their approach to providing services. Service providers from around the world use it as a reference and source of information." />		<meta name="description" content="A complete introduction to service management concepts, frameworks and processes. - In the YaSM® Wiki we provide guidance for organizations that seek to improve their approach to providing services. Service providers from around the world use it as a reference and source of information." />
			<meta name="thumbnail" content="https://yasm.com/wiki/en/img/yasm-wiki/yasm-service-management-wiki-400x400.png" />
	<meta property="og:url" content="https://yasm.com/wiki/en/index.php/Main_Page" />		<meta property="og:url" content="https://yasm.com/wiki/en/index.php/Main_Page" />
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	__NOTOC__		__NOTOC__
	==<span style="font-weight: bold; color:#004260;">The YaSM® Service Management Wiki - a complete introduction to service management concepts, frameworks and processes.</span>==		<html><h2><span style="font-weight: bold; color:#004260;">The YaSM® Service Management Wiki - a complete introduction to service management concepts, frameworks and processes.</span></h2></html>

	<html><div itemid="https://yasm.com/wiki/en/img/yasm-wiki.png" itemscope itemtype="https://schema.org/ImageObject">		<html><div itemid="https://yasm.com/wiki/en/img/yasm-wiki.png" itemscope itemtype="https://schema.org/ImageObject">
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	<meta itemprop="datePublished" content="2018-08-05" />		<meta itemprop="datePublished" content="2018-08-05" />
	<meta itemprop="dateModified" content="~~2021~~-10-27" />		<meta itemprop="dateModified" content="2025-05-25" />
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	<meta itemprop="datePublished" content="2019-02-25" />		<meta itemprop="datePublished" content="2019-02-25" />
	<meta itemprop="dateModified" content="~~2021~~-10-27" />		<meta itemprop="dateModified" content="2025-05-25" />
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	<meta itemprop="dateCreated" content="2024-02-24" />		<meta itemprop="dateCreated" content="2024-02-24" />
	<meta itemprop="datePublished" content="~~2024~~-02~~-24~~" />		<meta itemprop="datePublished" content="2025-06-02" />
	</span>		</span>
	<meta itemprop="dateCreated" content="2014-06-05" />		<meta itemprop="dateCreated" content="2014-06-05" />
	<meta itemprop="datePublished" content="2014-08-02" />		<meta itemprop="datePublished" content="2014-08-02" />
	<meta itemprop="dateModified" content="~~2021~~-10-29" />		<meta itemprop="dateModified" content="2025-05-25" />
	<figure class="mw-halign-right" typeof="mw:File/Thumb"><a itemprop="contentUrl" href="https://yasm.com/wiki/en/img/yasm-wiki.png" title="YaSM Service Management Wiki">		<figure class="mw-halign-right" typeof="mw:File/Thumb"><a itemprop="contentUrl" href="https://yasm.com/wiki/en/img/yasm-wiki.png" title="YaSM Service Management Wiki">
	<img srcset="https://yasm.com/wiki/en/img/300px/yasm-wiki.png 300w, https://yasm.com/wiki/en/img/yasm-wiki.png 720w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-wiki.png" fetchpriority="high" decoding="async" width="300" height="393" class="mw-file-element" alt="The YaSM Service Management Wiki - a complete introduction to service management concepts, frameworks and processes. - Logo of the Service Management Wiki" /></a><figcaption>The YaSM® <b><a href="https://yasm.com/wiki/en/img/yasm-wiki.png" title="YaSM Wiki: The Service Management Wiki">Service Management Wiki</a></b></figcaption></figure></div></html>		<img srcset="https://yasm.com/wiki/en/img/300px/yasm-wiki.png 300w, https://yasm.com/wiki/en/img/yasm-wiki.png 720w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-wiki.png" fetchpriority="high" decoding="async" width="300" height="393" class="mw-file-element" alt="The YaSM Service Management Wiki - a complete introduction to service management concepts, frameworks and processes. - Logo of the Service Management Wiki" /></a><figcaption>The YaSM® <b><a href="https://yasm.com/wiki/en/img/yasm-wiki.png" title="YaSM Wiki: The Service Management Wiki">Service Management Wiki</a></b></figcaption></figure></div></html>
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	===<span style="font-size:90%; font-weight: bold; color:#004260;">The YaSM service management model</span>===		===<span style="font-size:90%; font-weight: bold; color:#004260;">The YaSM service management model</span>===

	<html><a href="https://yasm.com/en/" title="YaSM: Main page">YaSM</a> ('Yet another Service Management Model') is a translation of service management best practice into a <a href="https://yasm.com/wiki/en/index.php/Service_Management_Processes" title="Service Management Processes">streamlined set of service management processes</a> and ready-to-use templates. It's a good match for the leaner, more flexible operating models favored by today's service provider organizations.</p>		<html><a href="https://yasm.com/en/" title="YaSM: Main page">YaSM</a> ('<a href="https://yasm.com/en/" title="YaSM: Main page">Yet another Service Management Model</a>') is a translation of service management best practice into a <a href="https://yasm.com/wiki/en/index.php/Service_Management_Processes" title="Service Management Processes">streamlined set of service management processes</a> and ready-to-use templates. It's a good match for the leaner, more flexible operating models favored by today's service provider organizations.</p>
	<p>YaSM is not another framework but follows the established frameworks for service management and ITSM, and it conforms to the requirements of ISO 20000 (ISO/IEC 20000), the international standard for service management.</p>		<p>YaSM is not another framework but follows the established frameworks for service management and ITSM, and it conforms to the requirements of ISO 20000 (ISO/IEC 20000), the international standard for service management.</p>
	<p style="margin-bottom: 15px;">The family of YaSM products includes:</p>		<p style="margin-bottom: 15px;">The family of YaSM products includes:</p>
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	<html><p>If you are new to YaSM, start here:</p>		<html><p>If you are new to YaSM, start here:</p>
	<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-arrow-right.png');padding-left: 18px;">		<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-arrow-right.png');padding-left: 18px;">
	<li><a href="https://yasm.com/wiki/en/index.php/What_is_YaSM" title="What is YaSM? - Introduction to YaSM service management">What is YaSM?</a> Introduction to YaSM service management on a single page.</li>		<li><a href="https://yasm.com/wiki/en/index.php/What_is_YaSM" title="What is YaSM 'Yet another service management model'? - Introduction to YaSM service management">What is YaSM?</a> Introduction to YaSM service management on a single page.</li>
	<li><a href="https://yasm.com/en/videos/introduction-yasm" title="Video: Introduction to YaSM">Watch the video</a> with Stefan Kempter introducing the YaSM service management model.</li></ul>		<li><a href="https://yasm.com/en/videos/introduction-yasm" title="Video: Introduction to YaSM">Watch the video</a> with Stefan Kempter introducing the YaSM service management model.</li></ul>
	<p style="margin-bottom: 10px;">If you want to get in touch with us, you will find our contact details on the <a href="https://yasm.com/en/contact" title="YaSM.com \| Contact information and contact form">YaSM contact page</a>!</html>		<p style="margin-bottom: 10px;">If you want to get in touch with us, you will find our contact details on the <a href="https://yasm.com/en/contact" title="YaSM.com \| Contact information and contact form">YaSM contact page</a>!</html>
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	<html><div style="padding-left:5pt; padding-right:10pt; padding-top: 5px; padding-bottom: 5px;">		<html><div style="padding-left:5pt; padding-right:10pt; padding-top: 5px; padding-bottom: 5px;">

	<h5 style="color:#004260; padding-left:5pt;"><b><span class="mw-headline" id="YaSM_articles">YaSM articles</span></b></h5>		<h5 style="color:#004260; padding-left:5pt; font-size:100%;"><b><span class="mw-headline" id="YaSM_articles">YaSM articles</span></b></h5>
	<figure class="mw-halign-right" typeof="mw:File/Thumb"><a href="https://yasm.com/wiki/en/index.php/YaSM_Service_Management_News" title="YaSM articles and news \| Service management explained!"><img srcset="https://yasm.com/wiki/en/img/yasm-service-management/480px/service-management-blog-yasm-2x1.jpg 480w, https://yasm.com/wiki/en/img/yasm-service-management/service-management-blog-yasm-2x1.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-service-management/service-management-blog-yasm-2x1.jpg" decoding="async" width="480" height="240" class="mw-file-element" alt="Articles and news about (enterprise) service management, ITSM and ISO 20000." /></a><figcaption><span style="font-variant:small-caps;"><b><a href="https://yasm.com/wiki/en/index.php/YaSM_Service_Management_News" title="Service management news \| YaSM articles and news">Service management news</a></b></span></figcaption></figure>		<figure class="mw-halign-right" typeof="mw:File/Thumb"><a href="https://yasm.com/wiki/en/index.php/YaSM_Service_Management_News" title="YaSM articles and news \| Service management explained!"><img srcset="https://yasm.com/wiki/en/img/yasm-service-management/480px/service-management-blog-yasm-2x1.jpg 480w, https://yasm.com/wiki/en/img/yasm-service-management/service-management-blog-yasm-2x1.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-service-management/service-management-blog-yasm-2x1.jpg" decoding="async" width="480" height="240" class="mw-file-element" alt="Articles and news about (enterprise) service management, ITSM and ISO 20000." /></a><figcaption><span style="font-variant:small-caps;"><b><a href="https://yasm.com/wiki/en/index.php/YaSM_Service_Management_News" title="Service management news \| YaSM articles and news">Service management news</a></b></span></figcaption></figure>

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	<li><a href="https://yasm.com/en/news/free-service-management-resources" title="Launch of the free YaSM Wiki">Launch of the free YaSM Wiki</a>, 2014.</li></ul>		<li><a href="https://yasm.com/en/news/free-service-management-resources" title="Launch of the free YaSM Wiki">Launch of the free YaSM Wiki</a>, 2014.</li></ul>

	<h5 style="color:#004260; padding-left:5pt; padding-top: 15px;"><b><span class="mw-headline" id="YaSM_news">YaSM news</span></b></h5>		<h5 style="color:#004260; padding-left:5pt; padding-top: 15px; font-size:100%;"><b><span class="mw-headline" id="YaSM_news">YaSM news</span></b></h5>
	<ul><li><a href="https://yasm.com/wiki/en/index.php/YaSM_Service_Management_News" title="YaSM Service Management News">News: Service Management Wiki and YaSM model</a></li></ul>		<ul><li><a href="https://yasm.com/wiki/en/index.php/YaSM_Service_Management_News" title="YaSM Service Management News">News: Service Management Wiki and YaSM model</a></li></ul>
	</div></div></html><br style="clear:both;"/>		</div></div></html><br style="clear:both;"/>
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	<html><h5 style="color:#004260; padding-left:5pt; padding-top: 15px;"><b>Trademarks \| Authors</b></h5>		<html><h5 style="color:#004260; padding-left:5pt; padding-top: 15px;"><b>Trademarks \| Authors</b></h5>
	<p style="padding-left:5pt;"><span id="YaSM">[1] YaSM® is a registered trademark of IT Process Maps GbR.</span><br />		<p style="padding-left:5pt;"><span id="YaSM">[1] YaSM® is a registered trademark of IT Process Maps GbR.</span><br />
	<span id="ITIL">[2] ITIL® and IT Infrastructure Library® are registered trademarks of ~~AXELOS Limited~~.</span><br />		<span id="ITIL">[2] ITIL® and IT Infrastructure Library® are registered trademarks of the PeopleCert group.</span><br />
	<span id="COBIT">[3] COBIT® is a registered trademark of ISACA.</span><br />		<span id="COBIT">[3] COBIT® is a registered trademark of ISACA.</span><br />
	<span id="ISO20000">[4] ISO/IEC 20000® is a registered trademark of ISO.</span><br />		<span id="ISO20000">[4] ISO/IEC 20000® is a registered trademark of ISO.</span><br />

← Older revision		Revision as of 13:06, 23 July 2022
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	<meta property="og:title" content="YaSM® Wiki - The Service Management Wiki" />		<meta property="og:title" content="YaSM® Wiki - The Service Management Wiki" />
	<meta property="og:description" content="In the YaSM® Wiki we provide guidance for organizations that seek to improve their approach to providing services. Service providers from around the world use it as a reference and source of information." />		<meta property="og:description" content="In the YaSM® Wiki we provide guidance for organizations that seek to improve their approach to providing services. Service providers from around the world use it as a reference and source of information." />
	<meta property="og:site_name" content="YaSM">		<meta property="og:site_name" content="YaSM Service Management">
	<meta property="og:type" content="website" />		<meta property="og:type" content="website" />
	<meta property="fb:admins" content="100002035253209" />		<meta property="fb:admins" content="100002035253209" />
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	<meta itemprop="dateModified" content="2021-10-29" />		<meta itemprop="dateModified" content="2021-10-29" />
	<img itemprop="contentUrl" style="margin:10px 20px 10px 25px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki.png" width="300" height="393" title="YaSM Service Management Wiki" alt="The YaSM Service Management Wiki - a complete introduction to service management concepts, frameworks and processes. - Logo of the Service Management Wiki" />		<img itemprop="contentUrl" style="margin:10px 20px 10px 25px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki.png" width="300" height="393" title="YaSM Service Management Wiki" alt="The YaSM Service Management Wiki - a complete introduction to service management concepts, frameworks and processes. - Logo of the Service Management Wiki" />
	<div class="thumbcaption" style="margin:0px 0px 20px 25px;"><span itemprop="caption">YaSM<sup><small>®</small></sup> Wiki - The Service Management Wiki</span></div>		<div class="thumbcaption" style="margin:0px 0px 20px 25px;"><span itemprop="caption">YaSM<sup><small>®</small></sup> Wiki - The <a class="mw-selflink selflink" href="https://yasm.com/wiki/en/index.php/Main_Page" title="Service Management Wiki">Service Management Wiki</a></span></div>
	</div></div></html>		</div></div></html>
	__NOTOC__		__NOTOC__
	<span style="word-wrap:normal;">[[Service Management\|Service management]] has been a familiar concept for many years. It describes methods for designing, delivering and improving services that create value for customers.</span>		<span style="word-wrap:normal;">[[Service Management\|Service management]] has been a familiar concept for many years. It describes methods for designing, delivering and improving services that create value for customers.</span>

	The service management body of knowledge is mostly made up of various frameworks such as ITIL<sup><small>®</small></sup>, COBIT<sup><small>®</small></sup>, CMMI-SVC<sup><small>®</small></sup>, SIAM™ or VeriSM™ that include principles, best practices and processes.		The service management body of knowledge is mostly made up of various frameworks such as ITIL<sup><small>®</small></sup>, COBIT<sup><small>®</small></sup>, CMMI-SVC<sup><small>®</small></sup>, SIAM™ or VeriSM™ that include principles, best practices and processes.
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	<h4 style="color:#379988; padding-left:5pt;"><span class="mw-headline" id="YaSM_articles">YaSM articles</span></h4>		<h4 style="color:#379988; padding-left:5pt;"><span class="mw-headline" id="YaSM_articles">YaSM articles</span></h4>
	<a href="https://yasm.com/wiki/en/index.php/YaSM_Service_Management_News"><img ~~src~~="https://yasm.com/wiki/en/img/yasm-service-management/480px/service-management-blog-yasm-2x1.jpg" width="400" height="200" alt="Articles and news about (enterprise) service management, ITSM and ISO 20000." title="YaSM articles and news \| Service management explained!" style="margin:10px 0px 30px 30px; float:right;"/></a>		<a href="https://yasm.com/wiki/en/index.php/YaSM_Service_Management_News"><img srcset="https://yasm.com/wiki/en/img/yasm-service-management/480px/service-management-blog-yasm-2x1.jpg 480w, https://yasm.com/wiki/en/img/yasm-service-management/service-management-blog-yasm-2x1.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-service-management/service-management-blog-yasm-2x1.jpg" width="400" height="200" alt="Articles and news about (enterprise) service management, ITSM and ISO 20000." title="YaSM articles and news \| Service management explained!" style="margin:10px 0px 30px 30px; float:right;"/></a>
	<p style="margin:10px 0px 5px 20px; word-wrap:normal;">Hi! I'm Stefan Kempter and in my articles I write about YaSM, service management, process templates and the YaSM Wiki.<br/>I hope you enjoy your visit to our web site!</p>		<p style="margin:10px 0px 5px 20px; word-wrap:normal;">Hi! I'm Stefan Kempter and in my articles I write about YaSM, service management, process templates and the YaSM Wiki.<br/>I hope you enjoy your visit to our web site!</p>

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	<meta itemprop="keywords" content="Service Management Wiki" />		<meta itemprop="keywords" content="Service Management Wiki" />
	<meta itemprop="keywords" content="ISO 20000 Wiki" />		<meta itemprop="keywords" content="ISO 20000 Wiki" />
	<img itemprop="thumbnailUrl" style="margin:5px 0px 30px 30px; float:right;" ~~src~~="https://yasm.com/wiki/en/img/yasm-wiki/480px/yasm-service-management-wiki.jpg" width="400" height="225" title="Service Management Wiki: Contents" alt="YaSM Wiki: Service Management (BSM, ESM, ITSM) and ISO 20000 (ISO/IEC 20000). Reference material about the YaSM service management process model." /></a></div></div></html>		<img itemprop="thumbnailUrl" style="margin:5px 0px 30px 30px; float:right;" srcset="https://yasm.com/wiki/en/img/yasm-wiki/480px/yasm-service-management-wiki.jpg 480w, https://yasm.com/wiki/en/img/yasm-wiki/yasm-service-management-wiki.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-wiki/yasm-service-management-wiki.jpg" width="400" height="225" title="Service Management Wiki: Contents" alt="YaSM Wiki: Service Management (BSM, ESM, ITSM) and ISO 20000 (ISO/IEC 20000). Reference material about the YaSM service management process model." /></a></div></div></html>

	<span style="margin-bottom: 25px; word-wrap:normal;"><span id="md-webpage-description" itemprop="description">In the YaSM® Wiki we provide guidance for organizations that seek to improve their approach to providing services. Service providers from around the world use it as a reference and source of information.</span></span>		<span style="margin-bottom: 25px; word-wrap:normal;"><span id="md-webpage-description" itemprop="description">In the YaSM® Wiki we provide guidance for organizations that seek to improve their approach to providing services. Service providers from around the world use it as a reference and source of information.</span></span>

	Topics covered include:		<html>Topics covered in the <a class="mw-selflink selflink" href="https://yasm.com/wiki/en/index.php/Main_Page" title="YaSM Service Management Wiki">YaSM Wiki</a> include:</html>
	* <span id="md-webpage-description-educationalUse-1" itemprop="educationalUse">Best practices for service providers about service management - in the areas of enterprise service management (ESM) / business service management (BSM) and IT service management (ITSM).</span>		* <span id="md-webpage-description-educationalUse-1" itemprop="educationalUse">Best practices for service providers about service management - in the areas of enterprise service management (ESM) / business service management (BSM) and IT service management (ITSM).</span>
	* <span id="md-webpage-description-educationalUse-2" itemprop="educationalUse">Reference material on YaSM service management and details about the service management processes.</span>		* <span id="md-webpage-description-educationalUse-2" itemprop="educationalUse">Reference material on YaSM service management and details about the service management processes.</span>
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	<meta itemprop="about" content="YaSM" />		<meta itemprop="about" content="YaSM" />
	<meta itemprop="about" content="service management" />		<meta itemprop="about" content="service management" />
	~~<meta itemprop="dateCreated" content="2014-06-05" />~~
	~~<meta itemprop="datePublished" content="2014-08-02" />~~
	~~<meta itemprop="dateModified" content="2022-06-25" />~~
	<meta itemprop="inLanguage" content="en" />		<meta itemprop="inLanguage" content="en" />
	<link itemprop="primaryImageOfPage" href="https://yasm.com/wiki/en/img/yasm-wiki.png" />		<link itemprop="primaryImageOfPage" href="https://yasm.com/wiki/en/img/yasm-wiki.png" />

← Older revision		Revision as of 16:13, 26 December 2021
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	<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="YaSM and ITIL (ITIL 4)">ITIL<sup><small>®</small></sup> 4</a></li>		<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="YaSM and ITIL (ITIL 4)">ITIL<sup><small>®</small></sup> 4</a></li>
	<li><a href="https://yasm.com/wiki/en/index.php/Enterprise_Service_Management_(ESM)_and_YaSM" title="Enterprise service management (ESM) and YaSM">Enterprise service management (ESM)</a></li>		<li><a href="https://yasm.com/wiki/en/index.php/Enterprise_Service_Management_(ESM)_and_YaSM" title="Enterprise service management (ESM) and YaSM">Enterprise service management (ESM)</a></li>
			<li><a href="https://yasm.com/wiki/en/index.php/FitSM_and_YaSM" title="FitSM 'standards for lightweight ITSM' and YaSM">FitSM</a></li>
	<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_COBIT" title="YaSM and COBIT (Control Objectives for Information and Related Technologies)">COBIT</a><sup><small>®</small></sup></li>		<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_COBIT" title="YaSM and COBIT (Control Objectives for Information and Related Technologies)">COBIT</a><sup><small>®</small></sup></li>
	<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_CMMI_for_Services_-_CMMI-SVC" title="YaSM and CMMI® for Services (CMMI-SVC)">CMMI-SVC</a><sup><small>®</small></sup></li>		<li><a href="https://yasm.com/wiki/en/index.php/YaSM_and_CMMI_for_Services_-_CMMI-SVC" title="YaSM and CMMI® for Services (CMMI-SVC)">CMMI-SVC</a><sup><small>®</small></sup></li>
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	<p><ul>		<p><ul>
	<li><a href="https://yasm.com/wiki/en/index.php/Service" title="What is a service, and what are the common types of services?">What is a service</a>, and <a href="https://yasm.com/wiki/en/index.php/Service_Management" title="What is service management?">what is service management</a>?</li>		<li><a href="https://yasm.com/wiki/en/index.php/Service" title="What is a service, and what are the common types of services?">What is a service</a>, and <a href="https://yasm.com/wiki/en/index.php/Service_Management" title="What is service management?">what is service management</a>?</li>
	<li>What is ...    <a href="https://yasm.com/wiki/en/index.php/ITIL" title="What is ITIL, and what is ITIL 4?">ITIL</a><sup><small>®</small></sup> / <a href="https://yasm.com/wiki/en/index.php/ISO_20000" title="What is ISO 20000?">ISO 20000</a> / <a href="https://yasm.com/wiki/en/index.php/SIAM" title="What is SIAM 'Service Integration and Management'?">SIAM</a>™ / <a href="https://yasm.com/wiki/en/index.php/VeriSM" title="What is VeriSM?">VeriSM™</a>?</li>		<li>What is ...    <a href="https://yasm.com/wiki/en/index.php/ITIL" title="What is ITIL, and what is ITIL 4?">ITIL</a><sup><small>®</small></sup> / <a href="https://yasm.com/wiki/en/index.php/ISO_20000" title="What is ISO 20000?">ISO 20000</a> / <a href="https://yasm.com/wiki/en/index.php/FitSM" title="What is FitSM?">FitSM</a> / <a href="https://yasm.com/wiki/en/index.php/SIAM" title="What is SIAM 'Service Integration and Management'?">SIAM</a>™ / <a href="https://yasm.com/wiki/en/index.php/VeriSM" title="What is VeriSM?">VeriSM™</a>?</li>
	<li>'Progressive' practices and approaches applied to service management:    <a href="https://yasm.com/wiki/en/index.php/DevOps_and_YaSM" title="DevOps and YaSM">DevOps</a> / <a href="https://yasm.com/wiki/en/index.php/YaSM_and_Agile_Service_Management" title="YaSM and agile service management">Agile</a> / <a href="https://yasm.com/wiki/en/index.php/YaSM_and_Lean_Service_Management" title="YaSM and Lean Service Management">Lean</a></li>		<li>'Progressive' practices and approaches applied to service management:    <a href="https://yasm.com/wiki/en/index.php/DevOps_and_YaSM" title="DevOps and YaSM">DevOps</a> / <a href="https://yasm.com/wiki/en/index.php/YaSM_and_Agile_Service_Management" title="YaSM and agile service management">Agile</a> / <a href="https://yasm.com/wiki/en/index.php/YaSM_and_Lean_Service_Management" title="YaSM and Lean Service Management">Lean</a></li>
	<li>Business services and <a href="https://yasm.com/wiki/en/index.php/Enterprise_Service_Management_(ESM)_and_YaSM" title="Enterprise Service Management (ESM) and YaSM">enterprise service management (ESM)</a></li></ul>		<li>Business services and <a href="https://yasm.com/wiki/en/index.php/Enterprise_Service_Management_(ESM)_and_YaSM" title="Enterprise Service Management (ESM) and YaSM">enterprise service management (ESM)</a></li></ul>
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	<span id="CMMI">[5] CMMI<sup><small>®</small></sup> and Capability Maturity Model<sup><small>®</small></sup> are registered trademarks of Carnegie Mellon University.</span><br />		<span id="CMMI">[5] CMMI<sup><small>®</small></sup> and Capability Maturity Model<sup><small>®</small></sup> are registered trademarks of Carnegie Mellon University.</span><br />
	<span id="USMBOK">[6] USMBOK™ is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).</span><br />		<span id="USMBOK">[6] USMBOK™ is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).</span><br />
	<span id="SIAM">[7] SIAM™ is a registered trade mark of EXIN.</span><br />		<span id="FitSM">[7] FitSM is published under a Creative Commons Attribution 4.0 International (CC BY 4.0) license.</span><br />
	<span id="VeriSM">[8] VeriSM™ is a registered trademarks of IFDC.</span></p>		<span id="SIAM">[8] SIAM™ is a registered trade mark of EXIN.</span><br />
			<span id="VeriSM">[9] VeriSM™ is a registered trademarks of IFDC.</span></p>

	<p style="padding-left:5pt;">By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<p style="padding-left:5pt;">By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>
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	<meta itemprop="dateCreated" content="2014-06-05" />		<meta itemprop="dateCreated" content="2014-06-05" />
	<meta itemprop="datePublished" content="2014-08-02" />		<meta itemprop="datePublished" content="2014-08-02" />
	<meta itemprop="dateModified" content="2021-10-29" />		<meta itemprop="dateModified" content="2021-12-26" />
	<meta itemprop="inLanguage" content="en" />		<meta itemprop="inLanguage" content="en" />
	<link itemprop="primaryImageOfPage" href="https://yasm.com/wiki/en/img/yasm-wiki.png" />		<link itemprop="primaryImageOfPage" href="https://yasm.com/wiki/en/img/yasm-wiki.png" />