SIAM and YaSM - Revision history

Andrea at 18:04, 11 March 2025

2025-03-11T18:04:10Z

← Older revision		Revision as of 20:04, 11 March 2025
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	<meta name="description" content="While SIAM outlines an 'ecosystem' and model for managing multiple suppliers of services, YaSM is a concise and detailed process model for service management with ready-to-use process templates." />		<meta name="description" content="While SIAM outlines an 'ecosystem' and model for managing multiple suppliers of services, YaSM is a concise and detailed process model for service management with ready-to-use process templates." />
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	<meta property="og:title" content="SIAM™ and YaSM \| YaSM Service Management Wiki" />		<meta property="og:title" content="SIAM™ and YaSM \| YaSM Service Management Wiki" />
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	<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/SIAM_und_YaSM"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/>		<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/SIAM_und_YaSM"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/>
	~~<p> </p>~~
	<p><b>Comparison:</b> YaSM and SIAM™ 'Service Integration and Management'</p>		<p><b>Comparison:</b> YaSM and SIAM™ 'Service Integration and Management'</p>
	<p><b>Part of</b>: <a href="https://yasm.com/wiki/en/index.php/What_is_YaSM#yasm-other-service-management-frameworks" title="YaSM and other service management frameworks and standards">YaSM vs. other service management frameworks and standards</a></p></html>		<p><b>Part of</b>: <a href="https://yasm.com/wiki/en/index.php/What_is_YaSM#yasm-other-service-management-frameworks" title="YaSM and other service management frameworks and standards">YaSM vs. other service management frameworks and standards</a></p></html>
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	<meta itemprop="keywords" content="SIAM process templates" />		<meta itemprop="keywords" content="SIAM process templates" />
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	<ul><li>The <a href="https://yasm.com/en/products/yasm-process-map-visio" title="YaSM Process Map for Visio">YaSM Process Map for Visio</a>®, Word™, Excel®,</li>		<ul><li>The <a href="https://yasm.com/en/products/yasm-process-map-visio" title="YaSM Process Map for Visio">YaSM Process Map for Visio</a>®, Word™, Excel®,</li>
	<li>the <a href="https://yasm.com/en/products/yasm-process-map-bic" title="YaSM Process Map for the BIC Platform">process model for BIC / BIC Process Design</a>®,</li>		<li>the <a href="https://yasm.com/en/products/yasm-process-map-bic" title="YaSM Process Map for the BIC Platform">process model for BIC / BIC Process Design</a>®,</li>
	<li>the <a href="https://yasm.com/en/products/yasm-process-map-aris" title="YaSM Process Map for ARIS">reference model for the ARIS Process Platform</a>™.</li>		<li>the <a href="https://yasm.com/en/products/yasm-process-map-aris" title="YaSM Process Map for ARIS">reference model for the ARIS Process Platform</a>™,</li>
	<li>and ~~also~~ as <a href="https://yasm.com/en/products/service-management-templates-bpmn-xml" title="Service management templates in BPMN XML">BPMN XML ~~documents~~</a>.</li></ul></html>		<li>and as <a href="https://yasm.com/en/products/service-management-templates-bpmn-xml" title="Service management templates in BPMN XML">BPMN-DI compatible XML templates</a> for popular BPM tools like Signavio®, Adonis®, iGrafx® etc.</li></ul></html>

	In addition, YaSM is aligned with the most widely used service management practices and allows service providers to benefit from guidance that is somewhat outside the focus of SIAM, such as the time-tested life cycle approach for managing services. Organizations using the YaSM process templates are also well on track if they intend to get [[FAQ: ISO 20000 Certification\|certified against ISO 20000]].		In addition, YaSM is aligned with the most widely used service management practices and allows service providers to benefit from guidance that is somewhat outside the focus of SIAM, such as the time-tested life cycle approach for managing services. Organizations using the YaSM process templates are also well on track if they intend to get [[FAQ: ISO 20000 Certification\|certified against ISO 20000]].
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	<meta itemprop="keywords" content="What is SIAM?" />		<meta itemprop="keywords" content="What is SIAM?" />

Andrea at 09:23, 7 August 2024

2024-08-07T09:23:04Z

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Andrea at 17:37, 17 March 2024

2024-03-17T17:37:18Z

← Older revision		Revision as of 19:37, 17 March 2024
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	<p> </p>		<p> </p>
	<p><b>Comparison:</b> YaSM and SIAM™ 'Service Integration and Management'</p>		<p><b>Comparison:</b> YaSM and SIAM™ 'Service Integration and Management'</p>
	<p><b>Part of</b>: <a href="https://yasm.com/wiki/en/index.php/What_is_YaSM#yasm-other-service-management-frameworks" title="YaSM and other service management frameworks and standards">YaSM vs. other service management frameworks and standards</a></p>		<p><b>Part of</b>: <a href="https://yasm.com/wiki/en/index.php/What_is_YaSM#yasm-other-service-management-frameworks" title="YaSM and other service management frameworks and standards">YaSM vs. other service management frameworks and standards</a></p></html>
	<p> </p>		<p> </p>

	<div style="float:right;"><div itemid="https://yasm.com/wiki/en/img/yasm-frameworks/siam/siam-service-integration-management-process-model-yasm.jpg" itemscope itemtype="https://schema.org/ImageObject">		<span style="word-wrap:normal;"><b><span style="color:#465674;">YaSM and SIAM (Service Integration and Management)</span></b> have the same roots in established [[Service Management\|service management best practice]] such as [[ITIL]]<sup><small>®</small></sup> and [[ISO 20000]], so the key concepts in SIAM can also be found in YaSM.</span>

			<html><div style="float:right;"><div itemid="https://yasm.com/wiki/en/img/yasm-frameworks/siam/siam-service-integration-management-process-model-yasm.jpg" itemscope itemtype="https://schema.org/ImageObject">
	<a href="https://yasm.com/wiki/en/img/yasm-frameworks/siam/siam-service-integration-management-process-model-yasm.jpg" title="SIAM and YaSM service management templates" itemprop="contentUrl">		<a href="https://yasm.com/wiki/en/img/yasm-frameworks/siam/siam-service-integration-management-process-model-yasm.jpg" title="SIAM and YaSM service management templates" itemprop="contentUrl">
	<meta itemprop="caption" content="Comparison: SIAM Service Integration and Management and the YaSM Service Management Model. Process templates and process diagrams for SIAM projects." />		<meta itemprop="caption" content="Comparison: SIAM Service Integration and Management and the YaSM Service Management Model. Process templates and process diagrams for SIAM projects." />
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	<meta itemprop="keywords" content="SIAM templates" />		<meta itemprop="keywords" content="SIAM templates" />
	<meta itemprop="keywords" content="SIAM Service Integration and Management comparison" />		<meta itemprop="keywords" content="SIAM Service Integration and Management comparison" />
	<img style="margin:~~5px~~ 0px ~~15px~~ 20px; float:right;" srcset="https://yasm.com/wiki/en/img/yasm-frameworks/siam/480px/siam-service-integration-management-process-model-yasm.jpg 480w, https://yasm.com/wiki/en/img/yasm-frameworks/siam/siam-service-integration-management-process-model-yasm.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-frameworks/siam/siam-service-integration-management-process-model-yasm.jpg" width="480" height="360" title="SIAM and YaSM service management templates" alt="Comparison: SIAM Service Integration and Management and the YaSM Service Management Model. Process templates and process diagrams for SIAM projects." /></a><br style="clear:both;"/>		<img style="margin:25px 0px 20px 20px; float:right;" srcset="https://yasm.com/wiki/en/img/yasm-frameworks/siam/480px/siam-service-integration-management-process-model-yasm.jpg 480w, https://yasm.com/wiki/en/img/yasm-frameworks/siam/siam-service-integration-management-process-model-yasm.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-frameworks/siam/siam-service-integration-management-process-model-yasm.jpg" fetchpriority="high" decoding="async" width="480" height="360" title="SIAM and YaSM service management templates" alt="Comparison: SIAM Service Integration and Management and the YaSM Service Management Model. Process templates and process diagrams for SIAM projects." /></a><br style="clear:both;"/>
	<div class="thumbcaption" style="margin:~~0px~~ 0px 20px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: <a href="https://yasm.com/wiki/en/img/yasm-frameworks/siam/siam-service-integration-management-process-model-yasm.jpg" title="SIAM and YaSM service management templates">SIAM and the YaSM Service Management Model</a></b></span><br />Process templates for SIAM projects.</span></div></div></div></html>		<div class="thumbcaption" style="margin:5px 0px 20px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: <a href="https://yasm.com/wiki/en/img/yasm-frameworks/siam/siam-service-integration-management-process-model-yasm.jpg" title="SIAM and YaSM service management templates">SIAM and the YaSM Service Management Model</a></b></span><br />Process templates for SIAM projects.</span></div></div></div></html>

	<span style="word-wrap:normal;">[[What_is_YaSM\|YaSM]]<sup><small>®</small></sup> and [[SIAM\|SIAM™ (Service Integration and Management)]] have the same roots in established service management best practice such as [[YaSM and ITIL\|ITIL]]<sup><small>®</small></sup> and [[ISO 20000]], so the key concepts in SIAM can also be found in YaSM.</span>
	<p> </p>		<p> </p>

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	SIAM doesn't describe processes but capabilities and practices. Organizations that wish to adopt the SIAM approach typically draw on processes from other service management frameworks and enhance these processes, as necessary to support the integration of multiple-sourced services.		SIAM doesn't describe processes but capabilities and practices. Organizations that wish to adopt the SIAM approach typically draw on processes from other service management frameworks and enhance these processes, as necessary to support the integration of multiple-sourced services.

	<html>This is where ~~the~~ <a href="https://yasm.com/en/products/yasm-process-map" title="The YaSM Process Map">YaSM® Process Map</a> comes into the picture: It contains many of the processes that are typically part of a SIAM ecosystem, and for every process it provides detailed process and document templates. With its clear-cut, easy-to-read structure, the YaSM service management model offers the flexibility to adapt the processes to the specific requirements of the organization.</p>		<html>This is where <a href="https://yasm.com/en/products/yasm-process-map" title="The YaSM Process Map">the service management process model - the YaSM® Process Map</a> comes into the picture: It contains many of the processes that are typically part of a SIAM ecosystem, and for every process it provides detailed process and document templates. With its clear-cut, easy-to-read structure, the YaSM service management model offers the flexibility to adapt the processes to the specific requirements of the organization.</p>
	<p>These service management templates are available in popular formats:</p>		<p>These service management templates are available in popular formats:</p>
	<ul><li>The <a href="https://yasm.com/en/products/yasm-process-map-visio" title="YaSM Process Map for Visio">YaSM Process Map for Visio</a><sup><small>®</small></sup>, Word™, Excel<sup><small>®</small></sup>,</li>		<ul><li>The <a href="https://yasm.com/en/products/yasm-process-map-visio" title="YaSM Process Map for Visio">YaSM Process Map for Visio</a><sup><small>®</small></sup>, Word™, Excel<sup><small>®</small></sup>,</li>
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	\|-		\|-
	\|+style="background:#~~379988~~; color:#ffffff; font-size: 110%" colspan="2"\|SIAM™ roles and corresponding YaSM roles		\|+style="background:#465674; color:#ffffff; font-size: 110%" colspan="2"\|SIAM™ roles and corresponding YaSM roles
	\|-		\|-
	!style="background:#eeeeee"\|Exemplary SIAM role		!style="background:#eeeeee"\|Exemplary SIAM role
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	==Related articles==		==Related articles==
	<html><a href="https://yasm.com/wiki/en/index.php/SIAM"><img ~~src~~="https://yasm.com/wiki/en/img/yasm-frameworks/siam/480px/what-is-siam-service-integration.jpg" title="What is SIAM?" alt="What is SIAM Service Integration and Management? A short introduction to the SIAM Foundation Body of Knowledge." ~~class~~="~~thumbimage~~" ~~style~~="~~display: block; float: left; border:1px solid #d9d9d9; margin-right: 15px~~" ~~width~~="~~320~~" ~~height~~="~~240~~"/></a>
	~~<div style="margin-left: 5%; color:#636363"~~>		<html><a href="https://yasm.com/wiki/en/index.php/SIAM"><img style="display: block; float: left; margin-bottom: 10px; margin-right: 10px" srcset="https://yasm.com/wiki/en/img/yasm-frameworks/siam/400px/what-is-siam-service-integration.jpg 400w, https://yasm.com/wiki/en/img/yasm-frameworks/siam/480px/what-is-siam-service-integration.jpg 480w, https://yasm.com/wiki/en/img/yasm-frameworks/siam/what-is-siam-service-integration.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-frameworks/siam/what-is-siam-service-integration.jpg" title="What is SIAM?" alt="What is SIAM Service Integration and Management? A short introduction to the SIAM Foundation Body of Knowledge." decoding="async" width="400" height="300" class="thumbimage" /></a>
	<p style="margin-top: 0; word-wrap:normal;~~"><a href="https://yasm.com/wiki/en/index.php/SIAM~~">What is SIAM™?~~</a>~~</p>		<p style="margin-top: 0; word-wrap:normal;">What is SIAM™?</p>
	<p>A short introduction to <a href="https://yasm.com/wiki/en/index.php/SIAM">SIAM 'Service Integration and Management' and the SIAM Foundation Body of Knowledge</a>.</p~~></div~~></html>		<p>A short introduction to <a href="https://yasm.com/wiki/en/index.php/SIAM">SIAM 'Service Integration and Management' and the SIAM Foundation Body of Knowledge</a>.</p></html>
	<p style="clear:both;"> </p>		<p style="clear:both;"> </p>

Andrea at 16:03, 30 December 2023

2023-12-30T16:03:29Z

← Older revision		Revision as of 18:03, 30 December 2023
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Andrea at 15:27, 28 September 2023

2023-09-28T15:27:08Z

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Andrea at 17:07, 25 July 2022

2022-07-25T17:07:42Z

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Andrea at 17:28, 12 October 2021

2021-10-12T17:28:41Z

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Andrea at 09:43, 17 April 2020

2020-04-17T09:43:44Z

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Andrea at 17:47, 28 March 2019

2019-03-28T17:47:53Z

← Older revision		Revision as of 19:47, 28 March 2019
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	<span id="SIAM">[1] SIAM<sup><small>®</small></sup> is a registered trade mark of EXIN Holding B.V.</span><br />		<span id="SIAM">[1] SIAM<sup><small>®</small></sup> is a registered trade mark of EXIN Holding B.V.</span><br />

	<html>By:  Stefan Kempter <a ~~rel="author"~~ href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/~~google~~.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://~~plus~~.~~google~~.com/~~113316270668629760475~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/~~google~~.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on ~~Google+~~" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.		<html>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.
	<p> </p>		<p> </p>

Andrea at 10:04, 11 October 2018

2018-10-11T10:04:02Z

← Older revision		Revision as of 12:04, 11 October 2018
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	* Service improvement plan		* Service improvement plan
	\|		\|
	While SIAM suggests that service level management is a process of its own, YaSM takes the view that service levels are managed through the [[~~YaSM_Processes~~#Service_lifecycle_processes\|service lifecycle processes]].		While SIAM suggests that service level management is a process of its own, YaSM takes the view that service levels are managed through the [[Service_Management_Processes#Service_lifecycle_processes\|service lifecycle processes]].

	For example, the required service levels are defined during the [[LP2: Design new or changed services\|service design stage]]. Services are built to meet these requirements in the [[LP3: Build new or changed services\|service build stage]].		For example, the required service levels are defined during the [[LP2: Design new or changed services\|service design stage]]. Services are built to meet these requirements in the [[LP3: Build new or changed services\|service build stage]].
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	A closer look at these stages and their objectives suggests the SIAM roadmap is not a blueprint for a one-time initiative but of an ongoing effort to adopt and maintain the SIAM ecosystem. This is especially true of stage 4, which contains activities for day to day service delivery and continual service improvement.		A closer look at these stages and their objectives suggests the SIAM roadmap is not a blueprint for a one-time initiative but of an ongoing effort to adopt and maintain the SIAM ecosystem. This is especially true of stage 4, which contains activities for day to day service delivery and continual service improvement.

	The SIAM roadmap is thus somewhat similar to the service lifecycle concept known from other service management practices, and the [[~~YaSM_Processes~~#Service_lifecycle_processes\|YaSM lifecycle processes]] (and the corresponding process templates) are a good starting point for organizations that wish to implement SIAM and continually improve their SIAM model.		The SIAM roadmap is thus somewhat similar to the service lifecycle concept known from other service management practices, and the [[Service_Management_Processes#Service_lifecycle_processes\|YaSM lifecycle processes]] (and the corresponding process templates) are a good starting point for organizations that wish to implement SIAM and continually improve their SIAM model.
	<p> </p>		<p> </p>

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