SP10: Manage human resources - Revision history

Andrea at 11:30, 9 March 2025

2025-03-09T11:30:39Z

← Older revision		Revision as of 13:30, 9 March 2025
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	<meta name="keywords" content="human resources service provider, yasm human resources management, service management HR process" />		<meta name="keywords" content="human resources service provider, yasm human resources management, service management HR process" />
	<meta name="description" content="The human resources management process (HRM process) in YaSM identifies and provides the skills and levels of staff required for the service provider to achieve its objectives." />		<meta name="description" content="The human resources management process (HRM process) in YaSM identifies and provides the skills and levels of staff required for the service provider to achieve its objectives." />
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	<meta property="og:title" content="SP10: Manage human resources \| YaSM Service Management Wiki" />		<meta property="og:title" content="SP10: Manage human resources \| YaSM Service Management Wiki" />
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	<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/SP10:_Managen_von_Personal-Ressourcen"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/>		<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/SP10:_Managen_von_Personal-Ressourcen"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/>
	~~<p> </p>~~

	<p><b>Process name:</b> <a href="#Process_description">Manage human resources</a> - <b>Part of:</b> <a href="/wiki/en/index.php/Service_Management_Processes#Supporting_processes" title="The supporting processes in YaSM service management">Supporting processes</a>		<p><b>Process name:</b> <a href="#Process_description">Manage human resources</a> - <b>Part of:</b> <a href="/wiki/en/index.php/Service_Management_Processes#Supporting_processes" title="The supporting processes in YaSM service management">Supporting processes</a>
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	<figure class="mw-halign-left" typeof="mw:File/Thumb"><a itemprop="contentUrl" href="https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg" title="Manage human resources. - YaSM HRM process SP10"><img srcset="https://yasm.com/wiki/en/img/yasm-process/480px/Manage-human-resources-yasm-sp10.jpg 480w, https://yasm.com/wiki/en/img/yasm-process/800px/Manage-human-resources-yasm-sp10.jpg 800w, https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg" fetchpriority="high" decoding="async" width="800" height="450" class="mw-file-element" alt="Fig. 1: Manage human resources. - YaSM human resources management process (HRM, HR development) SP10. - Related with: Practice of ITIL 4 workforce and talent management." /></a><figcaption><span style="font-variant:small-caps;"><b>Fig. 1: 'Manage human resources'</b><br /><a href="https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg" title="YaSM human resources management (HRM) SP10">YaSM human resources management (HRM) process SP10</a>.</span></figcaption></figure></div>		<figure class="mw-halign-left" typeof="mw:File/Thumb"><a itemprop="contentUrl" href="https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg" title="Manage human resources. - YaSM HRM process SP10"><img srcset="https://yasm.com/wiki/en/img/yasm-process/480px/Manage-human-resources-yasm-sp10.jpg 480w, https://yasm.com/wiki/en/img/yasm-process/800px/Manage-human-resources-yasm-sp10.jpg 800w, https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg" fetchpriority="high" decoding="async" width="800" height="450" class="mw-file-element" alt="Fig. 1: Manage human resources. - YaSM human resources management process (HRM, HR development) SP10. - Related with: Practice of ITIL 4 workforce and talent management." /></a><figcaption><span style="font-variant:small-caps;"><b>Fig. 1: 'Manage human resources'</b><br /><a href="https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg" title="YaSM human resources management (HRM) SP10">YaSM human resources management (HRM) process SP10</a>.</span></figcaption></figure></div>

Andrea at 13:58, 13 October 2024

2024-10-13T13:58:04Z

Show changes

Andrea at 16:17, 30 May 2024

2024-05-30T16:17:16Z

Andrea at 16:29, 29 January 2024

2024-01-29T16:29:26Z

← Older revision		Revision as of 18:29, 29 January 2024
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	<hr />		<hr />
	<p><i><u>Notes</u>:</i>		<p><i><u>Notes</u>:</i>
	</p><p><span id="ydo"><strong>[*]</strong> <i>"YaSM data objects"</i> are those documents or records for which the YaSM model provides detailed recommendations: Every YaSM object has an associated checklist (see <a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" title="Example: YaSM checklists and document templates">example</a>) describing its typical contents, and an associated lifecycle diagram depicting how the status of the object changes as it is created, updated, read and archived by various YaSM processes (see <a href="https://yasm.com/wiki/en/img/yasm-project/Yasm-object-lifecycle-diagram.jpg" title="Example: YaSM object lifecycle diagram (.JPG)">example</a>).</span>		</p><p><span id="ydo"><strong>[*]</strong> <i>"YaSM data objects"</i> are those documents or records for which the YaSM model provides detailed recommendations: Every YaSM object has an associated checklist (see <a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" title="Example: YaSM service management checklists and document templates">example</a>) describing its typical contents, and an associated lifecycle diagram depicting how the status of the object changes as it is created, updated, read and archived by various YaSM processes (see <a href="https://yasm.com/wiki/en/img/yasm-project/Yasm-object-lifecycle-diagram.jpg" title="Example: YaSM object lifecycle diagram (.JPG)">example</a>).</span>
	</p><p><i>"Other objects"</i> are mostly informal data or information where YaSM has less strong views about their contents. There are no associated lifecycle diagrams or checklists.</html>		</p><p><i>"Other objects"</i> are mostly informal data or information where YaSM has less strong views about their contents. There are no associated lifecycle diagrams or checklists.</html>

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	==Roles and responsibilities==		==Roles and responsibilities==

	~~'''~~<span id="responsible">Process owner: ~~Human~~ resources manager~~</span>~~'''		<span id="responsible">Process owner: The '''human resources manager''' ensures that the service provider employs the right balance of staff in terms of skills and experience. The human resources (HR) manager is also responsible for identifying gaps in the organization's current set of skills and for organizing any required skill development initiatives, in line with the service provider's objectives.</span>
	*This role ensures that the service provider employs the right balance of staff in terms of skills and experience. The human resources (HR) manager is also responsible for identifying gaps in the organization's current set of skills and for organizing any required skill development initiatives, in line with the service provider's objectives.

	<p> </p>		<p> </p>

	{\| class="wikitable" style="background: white~~; text-align:center; vertical-align:top~~; font-size: 90%~~; line-height: 1.3em;~~"		{\| class="wikitable" style="background: white; font-size: 95%"
	\|+~~<span~~ style="font-size: ~~120~~%~~; line-height: 1.5em;~~">Responsibility matrix: "SP10: Manage human resources~~"</span>~~		\|+style="background:#465674; color:#ffffff; font-size: 110%"\|Responsibility matrix: 'SP10: Manage human resources'
	\|- style="vertical-align:top"		\|- style="vertical-align:top"
	! colspan="2"\| YaSM role / sub-process		! colspan="2"\| YaSM role / sub-process
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	<html><div itemid="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-human-resource-management-process.jpg" itemscope itemtype="https://schema.org/ImageObject">		<html><div itemid="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-human-resource-management-process.jpg" itemscope itemtype="https://schema.org/ImageObject">
	<a href="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-human-resource-management-process.jpg" title="Human resource management: process objective" itemprop="contentUrl">		<a href="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-human-resource-management-process.jpg" title="Human resource management: process objective" itemprop="contentUrl">
	<img style="display: block; float: left; margin-~~left~~: 10px; margin-right: ~~20px~~" src="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-human-resource-management-process.jpg" width="~~320~~" height="~~167~~" title="Human resource management: process goal" alt="The human resource management process in YaSM aims to provide the skills and levels of staff required by the service provider to achieve its objectives." />		<img style="display: block; float: left; margin-bottom: 10px; margin-right: 10px" srcset="https://yasm.com/wiki/en/img/yasm-process/goal-definition/400px/yasm-human-resource-management-process.jpg 400w, https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-human-resource-management-process.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-human-resource-management-process.jpg" decoding="async" width="400" height="209" class="thumbimage" title="Human resource management: process goal" alt="The human resource management process in YaSM aims to provide the skills and levels of staff required by the service provider to achieve its objectives." />
	<meta itemprop="caption" content="Process objective: YaSM human resource management - Manage human resources (SP10)." />		<meta itemprop="caption" content="Process objective: YaSM human resource management - Manage human resources (SP10)." />
	<meta itemprop="width" content="1200" />		<meta itemprop="width" content="1200" />
	<meta itemprop="height" content="627" />		<meta itemprop="height" content="627" />
	<meta itemprop="dateCreated" content="2021-09-21" />		<meta itemprop="dateCreated" content="2021-09-21" />
	<meta itemprop="datePublished" content="2021-09-22" /></a></~~div~~>		<meta itemprop="datePublished" content="2021-09-22" />
	<~~div style~~="~~margin-left: 5%; color:#636363~~">		<span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject">
	<p style="margin-top: 0; word-wrap:normal;">Is based on: The human resource management process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p>		<meta itemprop="url" content="https://yasm.com/wiki/en/img/yasm-process/goal-definition/400px/yasm-human-resource-management-process.jpg" />
			<meta itemprop="width" content="400" />
	<p>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.<br style="clear:both;"/~~></div~~><p>		<meta itemprop="height" content="209" />
			</span></a></div>
			<p style="margin-top: 0; word-wrap:normal;">Is based on: The human resource management process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p>
			<p>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.<br style="clear:both;"/><p>

	<p> </p>		<p> </p>

Andrea at 15:29, 30 December 2023

2023-12-30T15:29:51Z

← Older revision		Revision as of 17:29, 30 December 2023
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Andrea at 16:57, 22 September 2021

2021-09-22T16:57:17Z

← Older revision		Revision as of 18:57, 22 September 2021
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	<p> </p>		<p> </p>

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	<p> </p>		<p> </p>

	{\| class="wikitable ~~sortable~~" style="background: white; text-align:center; vertical-align:top; font-size: 90%; line-height: 1.3em;"		{\| class="wikitable" style="background: white; text-align:center; vertical-align:top; font-size: 90%; line-height: 1.3em;"
	\|+<span style="font-size: 120%; line-height: 1.5em;">Responsibility matrix: "SP10: Manage human resources"</span>		\|+<span style="font-size: 120%; line-height: 1.5em;">Responsibility matrix: "SP10: Manage human resources"</span>
	\|- style="vertical-align:top"		\|- style="vertical-align:top"
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	== Notes ==		== Notes ==

	<html><div itemid="https://yasm.com/wiki/en/img/yasm-process-definition/~~what-is~~-human-resource-management-process.jpg" itemscope itemtype="https://schema.org/ImageObject">		<html><div itemid="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-human-resource-management-process.jpg" itemscope itemtype="https://schema.org/ImageObject">
	<a href="https://yasm.com/wiki/en/img/yasm-process-definition/~~what-is~~-human-resource-management-process.jpg" title="Human resource management: process ~~definition~~" itemprop="contentUrl">		<a href="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-human-resource-management-process.jpg" title="Human resource management: process objective" itemprop="contentUrl">
	<img style="display: block; float: left; margin-left: 10px; margin-right: 20px" src="https://yasm.com/wiki/en/img/yasm-process-definition/~~what-is~~-human-resource-management-process.jpg" width="320" height="~~180~~" title="Human resource management: process ~~definition~~" alt="~~What is~~ human resource management~~? Definition~~ of the ~~HRM process SP10 from the YaSM~~ service ~~management framework~~." />		<img style="display: block; float: left; margin-left: 10px; margin-right: 20px" src="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-human-resource-management-process.jpg" width="320" height="167" title="Human resource management: process goal" alt="The human resource management process in YaSM aims to provide the skills and levels of staff required by the service provider to achieve its objectives." />
	<meta itemprop="caption" content="Manage human resources ~~\| YaSM HR management \| Process definition~~ SP10" />		<meta itemprop="caption" content="Process objective: YaSM human resource management - Manage human resources (SP10)." />
	<meta itemprop="width" content="1200" />		<meta itemprop="width" content="1200" />
	<meta itemprop="height" content="~~675~~" />		<meta itemprop="height" content="627" />
	<meta itemprop="dateCreated" content="~~2018~~-05-12" />		<meta itemprop="dateCreated" content="2021-09-21" />
	<meta itemprop="datePublished~~" content="2017-07-30" />~~		<meta itemprop="datePublished" content="2021-09-22" /></a></div>
	~~<meta itemprop="dateModified~~" content="2021-08-04" /></a></div>
	<div style="margin-left: 5%; color:#636363">		<div style="margin-left: 5%; color:#636363">
	<p style="margin-top: 0; word-wrap:normal;">Is based on: The human resource management process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p>		<p style="margin-top: 0; word-wrap:normal;">Is based on: The human resource management process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p>
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	<link itemprop="hasPart" href="https://yasm.com/wiki/en/index.php/SP10:_Manage_human_resources#process-inputs-outputs">		<link itemprop="hasPart" href="https://yasm.com/wiki/en/index.php/SP10:_Manage_human_resources#process-inputs-outputs">
	<link itemprop="image" href="https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg" />		<link itemprop="image" href="https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg" />
	<link itemprop="image" href="https://yasm.com/wiki/en/img/yasm-process-definition/~~what-is~~-human-resource-management-process.jpg" />		<link itemprop="image" href="https://yasm.com/wiki/en/img/yasm-process/goal-definition/yasm-human-resource-management-process.jpg" />
	<link itemprop="isPartOf" href="https://yasm.com/wiki/en/index.php/Service_Management_Processes#supporting-processes" />		<link itemprop="isPartOf" href="https://yasm.com/wiki/en/index.php/Service_Management_Processes#supporting-processes" />
	<meta itemprop="mentions" content="ITIL 4 workforce and talent management" />		<meta itemprop="mentions" content="ITIL 4 workforce and talent management" />

Andrea at 13:00, 4 August 2021

2021-08-04T13:00:38Z

← Older revision		Revision as of 15:00, 4 August 2021
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	<html><div itemid="https://yasm.com/wiki/en/img/yasm-process-definition/what-is-human-resource-management-process.jpg" itemscope itemtype="https://schema.org/ImageObject">		<html><div itemid="https://yasm.com/wiki/en/img/yasm-process-definition/what-is-human-resource-management-process.jpg" itemscope itemtype="https://schema.org/ImageObject">
	<a href="https://yasm.com/wiki/en/img/yasm-process-definition/what-is-human-resource-management-process.jpg" title="Human resource management: process definition" itemprop="contentUrl">		<a href="https://yasm.com/wiki/en/img/yasm-process-definition/what-is-human-resource-management-process.jpg" title="Human resource management: process definition" itemprop="contentUrl">
	<img style="display: block; float: left; margin-left: 10px; margin-right: 20px" src="https://yasm.com/wiki/en/img/yasm-process-definition/what-is-human-resource-management-process.jpg" width="320" height="~~160~~" title="Human resource management: process definition" alt="What is human resource management? Definition of the HRM process SP10 from the YaSM framework." />		<img style="display: block; float: left; margin-left: 10px; margin-right: 20px" src="https://yasm.com/wiki/en/img/yasm-process-definition/what-is-human-resource-management-process.jpg" width="320" height="180" title="Human resource management: process definition" alt="What is human resource management? Definition of the HRM process SP10 from the YaSM service management framework." />
	<meta itemprop="caption" content="Manage human resources \| YaSM HR management \| Process definition SP10" />		<meta itemprop="caption" content="Manage human resources \| YaSM HR management \| Process definition SP10" />
	<meta itemprop="width" content="~~1050~~" />		<meta itemprop="width" content="1200" />
	<meta itemprop="height" content="~~525~~" /></a></div>		<meta itemprop="height" content="675" />
			<meta itemprop="dateCreated" content="2018-05-12" />
			<meta itemprop="datePublished" content="2017-07-30" />
			<meta itemprop="dateModified" content="2021-08-04" /></a></div>
	<div style="margin-left: 5%; color:#636363">		<div style="margin-left: 5%; color:#636363">
	<p style="margin-top: 0; word-wrap:normal;">Is based on: The human resource management process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p>		<p style="margin-top: 0; word-wrap:normal;">Is based on: The human resource management process from the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p>

	<p>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.<br style="clear:both;"/></div><p>		<p>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.<br style="clear:both;"/></div><p>
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	[[Category:YaSM process]]		[[Category:YaSM process]]
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Andrea at 11:40, 8 February 2021

2021-02-08T11:40:22Z

Show changes

Andrea at 16:39, 15 June 2020

2020-06-15T16:39:25Z

← Older revision		Revision as of 18:39, 15 June 2020
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	<img style="margin:20px 0px 10px 0px; float:left;" src="https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg" width="800" height="450" title="Manage human resources. - YaSM HRM process SP10" alt="Fig. 1: Manage human resources. - YaSM human resources management process (HRM, HR development) SP10. - Related with: Practice of ITIL 4 workforce and talent management." /></a><br style="clear:both;"/>		<img style="margin:20px 0px 10px 0px; float:left;" src="https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg" width="800" height="450" title="Manage human resources. - YaSM HRM process SP10" alt="Fig. 1: Manage human resources. - YaSM human resources management process (HRM, HR development) SP10. - Related with: Practice of ITIL 4 workforce and talent management." /></a><br style="clear:both;"/>
	<div class="thumbcaption" style="margin:15px 0px 20px 0px"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: '<a href="https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg" title="YaSM human resources management (HRM) SP10">Manage human resources</a>'</b>:</span><br />YaSM human resources management (HRM) process SP10.</span></div></div></div><br style="clear:both;"/>		<div class="thumbcaption" style="margin:15px 0px 20px 0px"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: '<a href="https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg" title="YaSM human resources management (HRM) SP10">Manage human resources</a>'</b>:</span><br />YaSM human resources management (HRM) process SP10.</span></div></div></div><br style="clear:both;"/>

Andrea at 16:59, 6 November 2019

2019-11-06T16:59:00Z

← Older revision		Revision as of 18:59, 6 November 2019
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	<itpmch><title>SP10: Manage human resources \| YaSM Service Management Wiki</title>		<itpmch><title>SP10: Manage human resources \| YaSM Service Management Wiki</title>
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	<p> </p>		<p> </p>

	<p><b>Process name:</b> <a href="#Process_description">Manage human resources</a> - <b>Part of:</b> <a href="/wiki/en/index.php/Service_Management_Processes#~~supporting-processes~~" title="The supporting processes in YaSM service management">Supporting processes</a>		<p><b>Process name:</b> <a href="#Process_description">Manage human resources</a> - <b>Part of:</b> <a href="/wiki/en/index.php/Service_Management_Processes#Supporting_processes" title="The supporting processes in YaSM service management">Supporting processes</a>
	</p><p><b>Previous process:</b> <a href="/wiki/en/index.php/SP9:_Ensure_compliance" title="SP9: Ensure compliance">Ensure compliance</a>		</p><p><b>Previous process:</b> <a href="/wiki/en/index.php/SP9:_Ensure_compliance" title="SP9: Ensure compliance">Ensure compliance</a>
	</p><p><b>Next process:</b> <a href="/wiki/en/index.php/SP11:_Manage_suppliers" title="SP11: Manage suppliers">Manage suppliers</a></html>		</p><p><b>Next process:</b> <a href="/wiki/en/index.php/SP11:_Manage_suppliers" title="SP11: Manage suppliers">Manage suppliers</a></html>

	<p> </p>		<p> </p>

	==Process description==		==Process description==

	<html><span id="md-itempage-description" itemprop="description">The human ~~resource~~ management process (HRM ~~process~~) ~~in YaSM~~ identifies and provides the skills and levels of staff required for the service provider to achieve its objectives.</span></p>		<html><span id="md-itempage-description" itemprop="description">The human resources management process in YaSM (<a href="https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg" title="YaSM human resources management - HRM (SP10)">fig. 1</a>) identifies and provides the skills and levels of staff required for the service provider to achieve its objectives.</span></p>

			<div style="float:left;">
	<div itemid="https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg" itemscope itemtype="https://schema.org/ImageObject">		<div itemid="https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg" itemscope itemtype="https://schema.org/ImageObject">
	<a href="https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg" title="Manage human resources. - YaSM process SP10" itemprop="contentUrl">		<a href="https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg" title="Manage human resources. - YaSM HRM process SP10" itemprop="contentUrl">
	<meta itemprop="width" content="~~647~~" />		<meta itemprop="width" content="1200" />
	<meta itemprop="height" content="~~305~~" />		<meta itemprop="height" content="675" />
	<meta itemprop="keywords" content="yasm HR management" />		<meta itemprop="keywords" content="yasm HR management" />
	<meta itemprop="keywords" content="service management human resources" />		<meta itemprop="keywords" content="service management human resources" />
	<meta itemprop="keywords" content="yasm HR process" />		<meta itemprop="keywords" content="yasm HR process" />
	<img style="margin:20px 0px 10px 0px; float:left;" src="https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg" width="~~647~~" height="~~305~~" title="Manage human resources. - YaSM process SP10" alt="Fig. 1: Manage human resources. - YaSM ~~Human Resources Management~~ (HR) ~~process~~ SP10." /></a><br style="clear:both;"/>		<meta itemprop="keywords" content="ITIL 4 workforce and talent management" />
	<div class="thumbcaption"><span style="font-variant:small-caps;"><b>~~Figure~~ 1:</b></~~span~~> <~~small~~><span ~~itemprop="caption"~~>~~"Manage~~ human resources~~". - YaSM supporting service~~ management process SP10.</span></~~small~~></div></div><br style="clear:both;"/>		<meta itemprop="representativeOfPage" content="true"/>
			<meta itemprop="dateCreated" content="2014-05-02" />
			<meta itemprop="datePublished" content="2014-05-08" />
			<meta itemprop="dateModified" content="2019-10-27" />
			<img style="margin:20px 0px 10px 0px; float:left;" src="https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg" width="800" height="450" title="Manage human resources. - YaSM HRM process SP10" alt="Fig. 1: Manage human resources. - YaSM human resources management process (HRM, HR development) SP10. - Related with: Practice of ITIL 4 workforce and talent management." /></a><br style="clear:both;"/>
			<div class="thumbcaption" style="margin:15px 0px 20px 0px"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: '<a href="https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg" title="YaSM human resources management (HRM) SP10">Manage human resources</a>'</b>:</span><br />YaSM human resources management (HRM) process SP10.</span></div></div></div><br style="clear:both;"/>

	<p>Once the set of required skills is established, the human resources manager will initiate suitable measures to acquire those skills, for example by organizing training and education programs or by recruiting new staff.</p>		<p>Once the set of required skills is established, the human resources manager will initiate suitable measures to acquire those skills, for example by organizing training and education programs or by recruiting new staff.</p>
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	<p>The skills available in the service provider organization are managed through the skills register, which describes the skills and lists the individuals who possess those skills.</p>		<p>The skills available in the service provider organization are managed through the skills register, which describes the skills and lists the individuals who possess those skills.</p>

	<p><i>~~Note~~: YaSM contains a basic process for managing human resources, which highlights the most important HR management activities and describes the interfaces with the other YaSM processes.</i></html>		<p><i><u>Compatibility</u>: YaSM contains a basic process for managing human resources, which highlights the most important HR management activities and describes the interfaces with the other YaSM processes. This process is <a href="/wiki/en/index.php/YaSM_and_ISO_20000#ISO_20000_requirements_and_related_service_management_processes" title="YaSM and ISO 20000">aligned with ISO 20000</a>, the international standard for service management (see ISO/IEC 20000-1:2018, sections <a href="/wiki/en/index.php/YaSM_and_ISO_20000#Leadership" title="ISO 20000 section 5: Leadership">5</a>, <a href="/wiki/en/index.php/YaSM_and_ISO_20000#Planning" title="ISO 20000 section 6: Planning">6</a> and <a href="/wiki/en/index.php/YaSM_and_ISO_20000#Support_of_the_SMS" title="ISO 20000 section 7: Support of the service management system">7</a>), and it <a href="/wiki/en/index.php/YaSM_and_ITIL#ITIL-4-Workforce-and-talent-management" title="ITIL 4 practices and YaSM processes: ITIL 4 workforce and talent management">corresponds to the practice of 'ITIL 4 workforce and talent management'</a>.</i></html>

	<p> </p>		<p> </p>

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	<hr />		<hr />
	<p><i><b>Notes:</b></i>		<p><i><u>Notes</u>:</i>
	</p><p><span id="ydo"><strong>[*]</strong> <i>"YaSM data objects"</i> are those documents or records for which the YaSM model provides detailed recommendations: Every YaSM object has an associated checklist (see <a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" title="Example: YaSM checklists and document templates">example</a>) describing its typical contents, and an associated lifecycle diagram depicting how the status of the object changes as it is created, updated, read and archived by various YaSM processes (see <a href="https://yasm.com/wiki/en/img/yasm-project/Yasm-object-lifecycle-diagram.jpg" title="Example: YaSM object lifecycle diagram (.JPG)">example</a>).</span>		</p><p><span id="ydo"><strong>[*]</strong> <i>"YaSM data objects"</i> are those documents or records for which the YaSM model provides detailed recommendations: Every YaSM object has an associated checklist (see <a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" title="Example: YaSM checklists and document templates">example</a>) describing its typical contents, and an associated lifecycle diagram depicting how the status of the object changes as it is created, updated, read and archived by various YaSM processes (see <a href="https://yasm.com/wiki/en/img/yasm-project/Yasm-object-lifecycle-diagram.jpg" title="Example: YaSM object lifecycle diagram (.JPG)">example</a>).</span>
	</p><p><i>"Other objects"</i> are mostly informal data or information where YaSM has less strong views about their contents. There are no associated lifecycle diagrams or checklists.</html>		</p><p><i>"Other objects"</i> are mostly informal data or information where YaSM has less strong views about their contents. There are no associated lifecycle diagrams or checklists.</html>
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	<img style="margin:20px 0px 10px 0px; float:left;" src="https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg" width="800" height="450" title="Manage human resources. - YaSM HRM process SP10" alt="Fig. 1: Manage human resources. - YaSM human resources management process (HRM, HR development) SP10. - Related with: Practice of ITIL 4 workforce and talent management." /></a><br style="clear:both;"/>		<img style="margin:20px 0px 10px 0px; float:left;" srcset="https://yasm.com/wiki/en/img/yasm-process/480px/Manage-human-resources-yasm-sp10.jpg 480w, https://yasm.com/wiki/en/img/yasm-process/800px/Manage-human-resources-yasm-sp10.jpg 800w, https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg" width="800" height="450" title="Manage human resources. - YaSM HRM process SP10" alt="Fig. 1: Manage human resources. - YaSM human resources management process (HRM, HR development) SP10. - Related with: Practice of ITIL 4 workforce and talent management." /></a><br style="clear:both;"/>
	<div class="thumbcaption" style="margin:15px 0px 20px 0px"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: '<a href="https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg" title="YaSM human resources management (HRM) SP10">~~Manage~~ human resources</a>~~'</b>:~~</span>~~<br />YaSM human resources management (HRM) process SP10.~~</span></div></div></div><br style="clear:both;"/>		<div class="thumbcaption" style="margin:15px 0px 20px 0px"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: 'Manage human resources'</b><br /><a href="https://yasm.com/wiki/en/img/yasm-process/Manage-human-resources-yasm-sp10.jpg" title="YaSM human resources management (HRM) SP10">YaSM human resources management (HRM) process SP10</a>.</span></span></div></div></div><br style="clear:both;"/>

	<p>Once the set of required skills is established, the human resources manager will initiate suitable measures to acquire those skills, for example by organizing training and education programs or by recruiting new staff.</p>		<p>Once the set of required skills is established, the human resources manager will initiate suitable measures to acquire those skills, for example by organizing training and education programs or by recruiting new staff.</p>