Service - Revision history

Andrea at 16:49, 25 January 2025

2025-01-25T16:49:26Z

← Older revision		Revision as of 18:49, 25 January 2025
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	<meta name="keywords" content="what is a service, types of services, service categories" />		<meta name="keywords" content="what is a service, types of services, service categories" />
	<meta name="description" content="A service is defined by ISO 20000, the international standard for service management, as 'a means of delivering value for the customer by facilitating outcomes the customer wants to achieve'." />		<meta name="description" content="A service is defined by ISO 20000, the international standard for service management, as 'a means of delivering value for the customer by facilitating outcomes the customer wants to achieve'." />
			<meta name="thumbnail" content="https://yasm.com/wiki/en/img/service-management/what-is-service/thumbnail/customer-facing-services.jpg" />
	<meta property="og:url" content="https://yasm.com/wiki/en/index.php/Service" />		<meta property="og:url" content="https://yasm.com/wiki/en/index.php/Service" />
	<meta property="og:title" content="What is a Service? \| YaSM Service Management Wiki" />		<meta property="og:title" content="What is a Service? \| YaSM Service Management Wiki" />
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	<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/Service"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/></html>		<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/Service"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/></html>
	~~<p> </p>~~

	<span id="What_is_a_service.3F"><span id="md-webpage-description" itemprop="description">A <b><span style="color:#465674;">service</span></b> is defined by [[ISO 20000]], the international standard for [[Service Management\|service management]], as 'a means of delivering value for the customer by facilitating outcomes the customer wants to achieve' [[#service-definition-ISO20000\|[1]]].</span></span>		<span id="What_is_a_service.3F"><span id="md-webpage-description" itemprop="description">A <b><span style="color:#465674;">service</span></b> is defined by [[ISO 20000]], the international standard for [[Service Management\|service management]], as 'a means of delivering value for the customer by facilitating outcomes the customer wants to achieve' [[#service-definition-ISO20000\|[1]]].</span></span>
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	<meta itemprop="keywords" content="customer-facing services" />		<meta itemprop="keywords" content="customer-facing services" />
	<meta itemprop="keywords" content="service type B2C" />		<meta itemprop="keywords" content="service type B2C" />

Andrea at 13:04, 23 July 2024

2024-07-23T13:04:06Z

← Older revision		Revision as of 15:04, 23 July 2024
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	<link href="https://plus.google.com/104150539756444616711/posts" rel="publisher" />		<link href="https://plus.google.com/104150539756444616711/posts" rel="publisher" />
	</itpmch>		</itpmch>
	<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/Service"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="~~140~~" height="36" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/></html>		<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/Service"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/></html>
	<p> </p>		<p> </p>

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	==Customer-facing services==		==Customer-facing services==

	<html~~><div style="float:right;"~~><div itemid="https://yasm.com/wiki/en/img/service-management/what-is-service/customer-facing-services.jpg" itemscope itemtype="https://schema.org/ImageObject">		<html><div itemid="https://yasm.com/wiki/en/img/service-management/what-is-service/customer-facing-services.jpg" itemscope itemtype="https://schema.org/ImageObject">
	~~<a href="https://yasm.com/wiki/en/img/service-management/what-is-service/customer-facing-services.jpg" title="Customer-facing services" itemprop="contentUrl~~">
	<meta itemprop="caption" content="Service type (1): Customer-facing services" />		<meta itemprop="caption" content="Service type (1): Customer-facing services" />
	<meta itemprop="width" content="1200" />		<meta itemprop="width" content="1200" />
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	<meta itemprop="keywords" content="customer-facing services" />		<meta itemprop="keywords" content="customer-facing services" />
	<meta itemprop="keywords" content="service type B2C" />		<meta itemprop="keywords" content="service type B2C" />
	<~~img~~ itemprop="contentUrl" ~~style~~="~~margin~~:~~0px 0px 10px 20px; float:right;~~" srcset="https://yasm.com/wiki/en/img/service-management/what-is-service/480px/customer-facing-services.jpg 480w, https://yasm.com/wiki/en/img/service-management/what-is-service/customer-facing-services.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/service-management/what-is-service/customer-facing-services.jpg" decoding="async" width="480" height="270" ~~title~~="~~Customer~~-~~facing services~~" alt="Service type (1): Customer-facing services are provided to consumers outside the organization." /></a>		<figure class="mw-halign-right" typeof="mw:File/Thumb"><a itemprop="contentUrl" href="https://yasm.com/wiki/en/img/service-management/what-is-service/customer-facing-services.jpg" title="Customer-facing services"><img srcset="https://yasm.com/wiki/en/img/service-management/what-is-service/480px/customer-facing-services.jpg 480w, https://yasm.com/wiki/en/img/service-management/what-is-service/customer-facing-services.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/service-management/what-is-service/customer-facing-services.jpg" fetchpriority="high" decoding="async" width="480" height="270" class="mw-file-element" alt="Service type (1): Customer-facing services are provided to consumers outside the organization." /></a><figcaption><span style="font-variant:small-caps;"><b>Fig. 1: <a href="https://yasm.com/wiki/en/img/service-management/what-is-service/customer-facing-services.jpg" title="Customer-facing services">Customer-facing services</a></b></span></figcaption></figure></div></html>
	~~<div class="thumbcaption" style="margin:5px 0px 15px 20px;"~~><~~span itemprop="caption"~~><span style="font-variant:small-caps;"><b>Fig. 1: <a href="https://yasm.com/wiki/en/img/service-management/what-is-service/customer-facing-services.jpg" title="Customer-facing services">Customer-facing services</a></b></span></~~div~~></~~div~~></div></html>
	~~<span style="word-wrap:normal; margin:10px 0px 0px 0px;">Customer‑facing services are provided to consumers outside the organization.</span~~>

	~~Typical~~&~~nbsp~~;examples are		<span style="margin:10px 0px 0px 0px;">Customer‑facing services are provided to consumers outside the organization.</span>

			Typical examples are
	* transportation services		* transportation services
	* healthcare services		* healthcare services
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	==Internal services and shared services==		==Internal services and shared services==

	<html~~><div style="float:right;"~~><div itemid="https://yasm.com/wiki/en/img/service-management/what-is-service/internal-services-and-shared-services.jpg" itemscope itemtype="https://schema.org/ImageObject">		<html><div itemid="https://yasm.com/wiki/en/img/service-management/what-is-service/internal-services-and-shared-services.jpg" itemscope itemtype="https://schema.org/ImageObject">
	~~<a href="https://yasm.com/wiki/en/img/service-management/what-is-service/internal-services-and-shared-services.jpg" title="Internal services and shared services" itemprop="contentUrl~~">
	<meta itemprop="caption" content="Service type (2): Internal services and shared services" />		<meta itemprop="caption" content="Service type (2): Internal services and shared services" />
	<meta itemprop="width" content="1200" />		<meta itemprop="width" content="1200" />
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	<meta itemprop="keywords" content="internal services" />		<meta itemprop="keywords" content="internal services" />
	<meta itemprop="keywords" content="shared services" />		<meta itemprop="keywords" content="shared services" />
	<~~img~~ itemprop="contentUrl" ~~style~~="~~margin~~:~~0px 0px 10px 20px; float:right;~~" srcset="https://yasm.com/wiki/en/img/service-management/what-is-service/480px/internal-services-and-shared-services.jpg 480w, https://yasm.com/wiki/en/img/service-management/what-is-service/internal-services-and-shared-services.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/service-management/what-is-service/internal-services-and-shared-services.jpg" decoding="async" width="480" height="270" ~~title~~="~~Internal services vs. shared services~~" alt="Service type (2): Internal services are often provided as part of a shared services model." /></a>		<figure class="mw-halign-right" typeof="mw:File/Thumb"><a itemprop="contentUrl" href="https://yasm.com/wiki/en/img/service-management/what-is-service/internal-services-and-shared-services.jpg" title="Internal services and shared services"><img srcset="https://yasm.com/wiki/en/img/service-management/what-is-service/480px/internal-services-and-shared-services.jpg 480w, https://yasm.com/wiki/en/img/service-management/what-is-service/internal-services-and-shared-services.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/service-management/what-is-service/internal-services-and-shared-services.jpg" decoding="async" width="480" height="270" class="mw-file-element" alt="Service type (2): Internal services are often provided as part of a shared services model." /></a><figcaption><span style="font-variant:small-caps;"><b>Fig. 2: <a href="https://yasm.com/wiki/en/img/service-management/what-is-service/internal-services-and-shared-services.jpg" title="Internal services and shared services">Internal services and shared services</a></b></span></figcaption></figure></div></html>
	~~<div class="thumbcaption" style="margin:5px 0px 15px 20px;"~~><~~span itemprop="caption"~~><span style="font-variant:small-caps;"><b>Fig. 2: <a href="https://yasm.com/wiki/en/img/service-management/what-is-service/internal-services-and-shared-services.jpg" title="Internal services and shared services">Internal services and shared services</a></b></span></~~div~~></~~div~~></div></html>
	<span style="~~word-wrap:normal;~~ margin:10px 0px 0px 0px;">Many~~ ~~organizations apply the methods of service management not only to their customer-facing services, but also to internal services.</span>		<span style="margin:10px 0px 0px 0px;">Many organizations apply the methods of service management not only to their customer-facing services, but also to internal services.</span>

	Internal services are delivered by one unit to one or several other units in the same organization. Examples of internal services are		Internal services are delivered by one unit to one or several other units in the same organization. Examples of internal services are
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	==Service integrators using external supporting services==		==Service integrators using external supporting services==

	<html~~><div style="float:right;"~~><div itemid="https://yasm.com/wiki/en/img/service-management/what-is-service/external-supporting-services.jpg" itemscope itemtype="https://schema.org/ImageObject">		<html><div itemid="https://yasm.com/wiki/en/img/service-management/what-is-service/external-supporting-services.jpg" itemscope itemtype="https://schema.org/ImageObject">
	~~<a href="https://yasm.com/wiki/en/img/service-management/what-is-service/external-supporting-services.jpg" title="External supporting services" itemprop="contentUrl~~">
	<meta itemprop="caption" content="Service type (3): Service integrators using external supporting services" />		<meta itemprop="caption" content="Service type (3): Service integrators using external supporting services" />
	<meta itemprop="width" content="1200" />		<meta itemprop="width" content="1200" />
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	<meta itemprop="keywords" content="external services" />		<meta itemprop="keywords" content="external services" />
	<meta itemprop="keywords" content="supporting services" />		<meta itemprop="keywords" content="supporting services" />
	<~~img~~ itemprop="contentUrl" ~~style~~="~~margin~~:~~0px 0px 10px 20px; float:right;~~" srcset="https://yasm.com/wiki/en/img/service-management/what-is-service/480px/external-supporting-services.jpg 480w, https://yasm.com/wiki/en/img/service-management/what-is-service/external-supporting-services.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/service-management/what-is-service/external-supporting-services.jpg" decoding="async" width="480" height="270" ~~title~~="~~External supporting services~~" alt="Service type (3): Service integrators using external supporting services." /></a>		<figure class="mw-halign-right" typeof="mw:File/Thumb"><a itemprop="contentUrl" href="https://yasm.com/wiki/en/img/service-management/what-is-service/external-supporting-services.jpg" title="External supporting services"><img srcset="https://yasm.com/wiki/en/img/service-management/what-is-service/480px/external-supporting-services.jpg 480w, https://yasm.com/wiki/en/img/service-management/what-is-service/external-supporting-services.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/service-management/what-is-service/external-supporting-services.jpg" decoding="async" width="480" height="270" class="mw-file-element" alt="Service type (3): Service integrators using external supporting services." /></a><figcaption><span style="font-variant:small-caps;"><b>Fig. 3: <a href="https://yasm.com/wiki/en/img/service-management/what-is-service/external-supporting-services.jpg" title="Service integrators using external supporting services">Service integrators using external supporting services</a></b></span></figcaption></figure></div></html>
	~~<div class="thumbcaption" style="margin:5px 0px 15px 20px;"~~><~~span itemprop="caption"~~><span style="font-variant:small-caps;"><b>Fig. 3: <a href="https://yasm.com/wiki/en/img/service-management/what-is-service/external-supporting-services.jpg" title="Service integrators using external supporting services">Service integrators using external supporting services</a></b></span></~~div~~></~~div~~></div></html>
	<span style="~~word-wrap:normal;~~ margin:10px 0px 0px 0px;">Service~~ ~~providers typically outsource some of the work to external suppliers. Service providers thus act as "service integrators", which allows them to adopt a more flexible model, using external supporting services as needed.</span>		<span style="margin:10px 0px 0px 0px;">Service providers typically outsource some of the work to external suppliers. Service providers thus act as "service integrators", which allows them to adopt a more flexible model, using external supporting services as needed.</span>

	Service integrators aggregate and consolidate the services provided by multiple suppliers to deliver a cohesive and reliable portfolio of services to the customers.		Service integrators aggregate and consolidate the services provided by multiple suppliers to deliver a cohesive and reliable portfolio of services to the customers.
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	<link itemprop="url" href="https://yasm.com/wiki/en/index.php/Service" />		<link itemprop="url" href="https://yasm.com/wiki/en/index.php/Service" />
	<link itemprop="primaryImageOfPage" href="https://yasm.com/wiki/en/img/service-management/what-is-service/customer-facing-services.jpg" />		<link itemprop="primaryImageOfPage" href="https://yasm.com/wiki/en/img/service-management/what-is-service/customer-facing-services.jpg" />
			<link itemprop="Image" href="https://yasm.com/wiki/en/img/service-management/what-is-service/internal-services-and-shared-services.jpg" />
			<link itemprop="Image" href="https://yasm.com/wiki/en/img/service-management/what-is-service/external-supporting-services.jpg" />
	<meta itemprop="significantLinks" content="https://yasm.com/wiki/en/index.php/Service_Management" />		<meta itemprop="significantLinks" content="https://yasm.com/wiki/en/index.php/Service_Management" />
	<meta itemprop="citation" content="https://yasm.com/wiki/en/index.php/Service_Management" />		<meta itemprop="citation" content="https://yasm.com/wiki/en/index.php/Service_Management" />

Andrea at 13:50, 4 March 2024

2024-03-04T13:50:51Z

← Older revision		Revision as of 15:50, 4 March 2024
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	<itpmch><title>What is a Service? \| YaSM Service Management Wiki</title>		<itpmch><title>What is a Service? \| YaSM Service Management Wiki</title>
	<meta name="keywords" content="what is a service, types of services, service categories" />		<meta name="keywords" content="what is a service, types of services, service categories" />
	<meta name="description" content="ISO 20000, the international standard for service management, ~~defines a service~~ as 'a means of delivering value for the customer by facilitating outcomes the customer wants to achieve'." />		<meta name="description" content="A service is defined by ISO 20000, the international standard for service management, as 'a means of delivering value for the customer by facilitating outcomes the customer wants to achieve'." />
	<meta property="og:url" content="https://yasm.com/wiki/en/index.php/Service" />		<meta property="og:url" content="https://yasm.com/wiki/en/index.php/Service" />
	<meta property="og:title" content="What is a Service? \| YaSM Service Management Wiki" />		<meta property="og:title" content="What is a Service? \| YaSM Service Management Wiki" />
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	<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/Service"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="140" height="36" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/></html>		<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/Service"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="140" height="36" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/></html>
			<p> </p>

	<span id="What_is_a_service.3F">A ~~[[Service\|~~service]] is defined by [[ISO 20000]], the international standard for [[Service Management\|service management]], as ~~<i>~~'a means of delivering value for the customer by facilitating outcomes the customer wants to achieve'~~</i>~~ [[#service-definition-ISO20000\|[1]]].</span>		<span id="What_is_a_service.3F"><span id="md-webpage-description" itemprop="description">A <b><span style="color:#465674;">service</span></b> is defined by [[ISO 20000]], the international standard for [[Service Management\|service management]], as 'a means of delivering value for the customer by facilitating outcomes the customer wants to achieve' [[#service-definition-ISO20000\|[1]]].</span></span>

	Typical examples of services are information technology services such as applications hosted in the cloud, education and training services or medical services.		Typical examples of services are information technology services such as applications hosted in the cloud, education and training services or medical services.
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	==Services vs. products==		==Services vs. products==

	~~<span id="md-webpage-description" itemprop="description">~~Products and services are related concepts, and looking at the differences between them helps to better understand the nature of services:~~</span>~~		Products and services are related concepts, and looking at the differences between them helps to better understand the nature of services:
	* <i>Products</i> are tangible or intangible items that are usually owned by the consumer and that can be moved, returned or replaced. Products can be produced in advance.		* <i>Products</i> are tangible or intangible items that are usually owned by the consumer and that can be moved, returned or replaced. Products can be produced in advance.
	* <i>Services</i> are work or benefits provided to customers on demand. Services cannot be produced in advance.		* <i>Services</i> are work or benefits provided to customers on demand. Services cannot be produced in advance.
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	<meta itemprop="keywords" content="customer-facing services" />		<meta itemprop="keywords" content="customer-facing services" />
	<meta itemprop="keywords" content="service type B2C" />		<meta itemprop="keywords" content="service type B2C" />
	<img itemprop="contentUrl" style="margin:0px 0px 10px 20px; float:right;" srcset="https://yasm.com/wiki/en/img/service-management/what-is-service/480px/customer-facing-services.jpg 480w, https://yasm.com/wiki/en/img/service-management/what-is-service/customer-facing-services.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/service-management/what-is-service/customer-facing-services.jpg" width="480" height="270" title="Customer-facing services" alt="Service type (1): Customer-facing services are provided to consumers outside the organization." /></a>		<img itemprop="contentUrl" style="margin:0px 0px 10px 20px; float:right;" srcset="https://yasm.com/wiki/en/img/service-management/what-is-service/480px/customer-facing-services.jpg 480w, https://yasm.com/wiki/en/img/service-management/what-is-service/customer-facing-services.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/service-management/what-is-service/customer-facing-services.jpg" decoding="async" width="480" height="270" title="Customer-facing services" alt="Service type (1): Customer-facing services are provided to consumers outside the organization." /></a>
	<div class="thumbcaption" style="margin:5px 0px 15px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: <a href="https://yasm.com/wiki/en/img/service-management/what-is-service/customer-facing-services.jpg" title="Customer-facing services">Customer-facing services</a></b></span></div></div></div>		<div class="thumbcaption" style="margin:5px 0px 15px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: <a href="https://yasm.com/wiki/en/img/service-management/what-is-service/customer-facing-services.jpg" title="Customer-facing services">Customer-facing services</a></b></span></div></div></div></html>
	<p style="word-wrap:normal; margin:10px 0px 0px 0px;">Customer‑facing services are provided to consumers outside the organization.</p>		<span style="word-wrap:normal; margin:10px 0px 0px 0px;">Customer‑facing services are provided to consumers outside the organization.</span>
	~~<p>~~Typical examples are~~</p>~~
	~~<ul><li>~~transportation services~~</li>~~		Typical examples are
	~~<li>~~healthcare services~~</li>~~		* transportation services
	~~<li>~~financial services~~</li>~~		* healthcare services
	~~<li>~~etc.~~</li></ul></html>~~		* financial services
			* etc.
	<br style="clear:both;"/>		<br style="clear:both;"/>

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	<meta itemprop="keywords" content="internal services" />		<meta itemprop="keywords" content="internal services" />
	<meta itemprop="keywords" content="shared services" />		<meta itemprop="keywords" content="shared services" />
	<img itemprop="contentUrl" style="margin:0px 0px 10px 20px; float:right;" srcset="https://yasm.com/wiki/en/img/service-management/what-is-service/480px/internal-services-and-shared-services.jpg 480w, https://yasm.com/wiki/en/img/service-management/what-is-service/internal-services-and-shared-services.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/service-management/what-is-service/internal-services-and-shared-services.jpg" width="480" height="270" title="Internal services vs. shared services" alt="Service type (2): Internal services are often provided as part of a shared services model." /></a>		<img itemprop="contentUrl" style="margin:0px 0px 10px 20px; float:right;" srcset="https://yasm.com/wiki/en/img/service-management/what-is-service/480px/internal-services-and-shared-services.jpg 480w, https://yasm.com/wiki/en/img/service-management/what-is-service/internal-services-and-shared-services.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/service-management/what-is-service/internal-services-and-shared-services.jpg" decoding="async" width="480" height="270" title="Internal services vs. shared services" alt="Service type (2): Internal services are often provided as part of a shared services model." /></a>
	<div class="thumbcaption" style="margin:5px 0px 15px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 2: <a href="https://yasm.com/wiki/en/img/service-management/what-is-service/internal-services-and-shared-services.jpg" title="Internal services and shared services">Internal services and shared services</a></b></span></div></div></div>		<div class="thumbcaption" style="margin:5px 0px 15px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 2: <a href="https://yasm.com/wiki/en/img/service-management/what-is-service/internal-services-and-shared-services.jpg" title="Internal services and shared services">Internal services and shared services</a></b></span></div></div></div></html>
	<p style="word-wrap:normal; margin:10px 0px 0px 0px;">Many organizations apply the methods of service management not only to their customer-facing services, but also to internal services.</p>		<span style="word-wrap:normal; margin:10px 0px 0px 0px;">Many organizations apply the methods of service management not only to their customer-facing services, but also to internal services.</span>

	~~<p>~~Internal services are delivered by one unit to one or several other units in the same organization. Examples of internal services are~~</p>~~		Internal services are delivered by one unit to one or several other units in the same organization. Examples of internal services are
	~~<ul><li>~~HR services~~</li>~~		* HR services
	~~<li>~~IT services~~</li>~~		* IT services
	~~<li>~~facility services~~</li>~~		* facility services
	~~<li>~~procurement services~~</li>~~		* procurement services
	~~<li>~~etc.~~</li></ul>~~		* etc.

	~~<p>~~Internal services are often provided as part of a shared services model that allows businesses to cluster similar resources and increase their operating efficiency. Shared services typically deliver technical and administrative support in areas common to all business units in a company. In many cases, they underpin core business functions.~~</html>~~		Internal services are often provided as part of a shared services model that allows businesses to cluster similar resources and increase their operating efficiency. Shared services typically deliver technical and administrative support in areas common to all business units in a company. In many cases, they underpin core business functions.
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	<div class="thumbcaption" style="margin:5px 0px 15px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 3: <a href="https://yasm.com/wiki/en/img/service-management/what-is-service/external-supporting-services.jpg" title="Service integrators using external supporting services">Service integrators using external supporting services</a></b></span></div></div></div>		<div class="thumbcaption" style="margin:5px 0px 15px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 3: <a href="https://yasm.com/wiki/en/img/service-management/what-is-service/external-supporting-services.jpg" title="Service integrators using external supporting services">Service integrators using external supporting services</a></b></span></div></div></div></html>
	<p style="word-wrap:normal; margin:10px 0px 0px 0px;">Service providers typically outsource some of the work to external suppliers. Service providers thus act as "service integrators", which allows them to adopt a more flexible model, using external supporting services as needed.</p>		<span style="word-wrap:normal; margin:10px 0px 0px 0px;">Service providers typically outsource some of the work to external suppliers. Service providers thus act as "service integrators", which allows them to adopt a more flexible model, using external supporting services as needed.</span>

	~~<p>~~Service integrators aggregate and consolidate the services provided by multiple suppliers to deliver a cohesive and reliable portfolio of services to the customers.~~</p>~~		Service integrators aggregate and consolidate the services provided by multiple suppliers to deliver a cohesive and reliable portfolio of services to the customers.

	~~<p>~~For service integration to work, organizations need to manage the relationship, contracts and performance of external suppliers, which calls for a robust supplier management process.~~</html>~~		For service integration to work, organizations need to manage the relationship, contracts and performance of external suppliers, which calls for a robust [[SP11:_Manage_suppliers\|supplier management process]].
	<br style="clear:both;"/>		<br style="clear:both;"/>

Andrea at 15:00, 30 December 2023

2023-12-30T15:00:37Z

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Andrea at 15:06, 19 August 2022

2022-08-19T15:06:01Z

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	=~~==What~~ is ~~a service?===~~		<span id="What_is_a_service.3F">A [[Service\|service]] is defined by [[ISO 20000]], the international standard for [[Service Management\|service management]], as <i>'a means of delivering value for the customer by facilitating outcomes the customer wants to achieve'</i> [[#service-definition-ISO20000\|[1]]].</span>
	~~----~~

	[[ISO 20000]], the international standard for [[Service Management\|service management]], ~~defines a service~~ as <i>'a means of delivering value for the customer by facilitating outcomes the customer wants to achieve'</i> [[#service-definition-ISO20000\|[1]]].

	Typical examples of services are information technology services such as applications hosted in the cloud, education and training services or medical services.		Typical examples of services are information technology services such as applications hosted in the cloud, education and training services or medical services.
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	<img style="margin:0px 0px 10px 20px; float:right;" src="https://yasm.com/wiki/en/img/service-management/what-is-service/customer-facing-services.jpg" width="480" height="270" title="Customer-facing services" alt="Service type (1): Customer-facing services are provided to consumers outside the organization." /></a>		<img itemprop="contentUrl" style="margin:0px 0px 10px 20px; float:right;" srcset="https://yasm.com/wiki/en/img/service-management/what-is-service/480px/customer-facing-services.jpg 480w, https://yasm.com/wiki/en/img/service-management/what-is-service/customer-facing-services.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/service-management/what-is-service/customer-facing-services.jpg" width="480" height="270" title="Customer-facing services" alt="Service type (1): Customer-facing services are provided to consumers outside the organization." /></a>
	<div class="thumbcaption" style="margin:0px ~~0px 20px~~ 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: <a href="https://yasm.com/wiki/en/img/service-management/what-is-service/customer-facing-services.jpg" title="Customer-facing services">Customer-facing services</a></b></span></div></div></div>		<div class="thumbcaption" style="margin:5px 0px 15px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: <a href="https://yasm.com/wiki/en/img/service-management/what-is-service/customer-facing-services.jpg" title="Customer-facing services">Customer-facing services</a></b></span></div></div></div>
	<p style="word-wrap:normal; margin:10px 0px 0px 0px;">Customer‑facing services are provided to consumers outside the organization.</p>		<p style="word-wrap:normal; margin:10px 0px 0px 0px;">Customer‑facing services are provided to consumers outside the organization.</p>
	<p>Typical examples are</p>		<p>Typical examples are</p>
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	<img style="margin:0px 0px 10px 20px; float:right;" src="https://yasm.com/wiki/en/img/service-management/what-is-service/internal-services-and-shared-services.jpg" width="480" height="270" title="Internal services vs. shared services" alt="Service type (2): Internal services are often provided as part of a shared services model." /></a>		<img itemprop="contentUrl" style="margin:0px 0px 10px 20px; float:right;" srcset="https://yasm.com/wiki/en/img/service-management/what-is-service/480px/internal-services-and-shared-services.jpg 480w, https://yasm.com/wiki/en/img/service-management/what-is-service/internal-services-and-shared-services.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/service-management/what-is-service/internal-services-and-shared-services.jpg" width="480" height="270" title="Internal services vs. shared services" alt="Service type (2): Internal services are often provided as part of a shared services model." /></a>
	<div class="thumbcaption" style="margin:0px ~~0px 20px~~ 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 2: <a href="https://yasm.com/wiki/en/img/service-management/what-is-service/internal-services-and-shared-services.jpg" title="Internal services and shared services">Internal services and shared services</a></b></span></div></div></div>		<div class="thumbcaption" style="margin:5px 0px 15px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 2: <a href="https://yasm.com/wiki/en/img/service-management/what-is-service/internal-services-and-shared-services.jpg" title="Internal services and shared services">Internal services and shared services</a></b></span></div></div></div>
	<p style="word-wrap:normal; margin:10px 0px 0px 0px;">Many organizations apply the methods of service management not only to their customer-facing services, but also to internal services.</p>		<p style="word-wrap:normal; margin:10px 0px 0px 0px;">Many organizations apply the methods of service management not only to their customer-facing services, but also to internal services.</p>

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	<img style="margin:0px 0px 10px 20px; float:right;" src="https://yasm.com/wiki/en/img/service-management/what-is-service/external-supporting-services.jpg" width="480" height="270" title="External supporting services" alt="Service type (3): Service integrators using external supporting services." /></a>		<img itemprop="contentUrl" style="margin:0px 0px 10px 20px; float:right;" srcset="https://yasm.com/wiki/en/img/service-management/what-is-service/480px/external-supporting-services.jpg 480w, https://yasm.com/wiki/en/img/service-management/what-is-service/external-supporting-services.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/service-management/what-is-service/external-supporting-services.jpg" width="480" height="270" title="External supporting services" alt="Service type (3): Service integrators using external supporting services." /></a>
	<div class="thumbcaption" style="margin:0px ~~0px 20px~~ 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 3: <a href="https://yasm.com/wiki/en/img/service-management/what-is-service/external-supporting-services.jpg" title="Service integrators using external supporting services">Service integrators using external supporting services</a></b></span></div></div></div>		<div class="thumbcaption" style="margin:5px 0px 15px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 3: <a href="https://yasm.com/wiki/en/img/service-management/what-is-service/external-supporting-services.jpg" title="Service integrators using external supporting services">Service integrators using external supporting services</a></b></span></div></div></div>
	<p style="word-wrap:normal; margin:10px 0px 0px 0px;">Service providers typically outsource some of the work to external suppliers. Service providers thus act as "service integrators", which allows them to adopt a more flexible model, using external supporting services as needed.</p>		<p style="word-wrap:normal; margin:10px 0px 0px 0px;">Service providers typically outsource some of the work to external suppliers. Service providers thus act as "service integrators", which allows them to adopt a more flexible model, using external supporting services as needed.</p>

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Andrea: Created page with "What is a Service? | YaSM Wiki
2021-02-19T11:36:45Z

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===What is a service?===
----

[[ISO 20000]], the international standard for [[Service Management|service management]], defines a service as <i>'a means of delivering value for the customer by facilitating outcomes the customer wants to achieve'</i> [[#service-definition-ISO20000|[1]]].

Typical examples of services are information technology services such as applications hosted in the cloud, education and training services or medical services.

Common types of services are:
* [[#Customer-facing_services|Customer-facing services]], provided to customers outside the organization
* [[#Internal_services_and_shared_services|internal services]], provided by one unit to one or several other units in the same organization
* [[#Service_integrators_using_external_supporting_services|external supporting services]], provided to the organization by third-party suppliers.
<p> </p>

TOC

==Services vs. products==

<span id="md-webpage-description" itemprop="description">Products and services are related concepts, and looking at the differences between them helps to better understand the nature of services:</span>
* <i>Products</i> are tangible or intangible items that are usually owned by the consumer and that can be moved, returned or replaced. Products can be produced in advance.
* <i>Services</i> are work or benefits provided to customers on demand. Services cannot be produced in advance.

Successful businesses often combine products and services to offer a complete "solution" to their customers. For example, a manufacturer of elevators may sell its products and in addition provide services, such as on-site assembly, regular maintenance and emergency assistance.

Services thus enhance the value of products to customers and allow businesses to maintain a long-term relationship with their clients.

==Customer-facing services==

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<img style="margin:0px 0px 10px 20px; float:right;" src="https://yasm.com/wiki/en/img/service-management/what-is-service/customer-facing-services.jpg" width="480" height="270" title="Customer-facing services" alt="Service type (1): Customer-facing services are provided to consumers outside the organization." /></a>
<div class="thumbcaption" style="margin:0px 0px 20px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: <a href="https://yasm.com/wiki/en/img/service-management/what-is-service/customer-facing-services.jpg" title="Customer-facing services">Customer-facing services</a></b></span></div></div></div>
<p style="word-wrap:normal; margin:10px 0px 0px 0px;">Customer‑facing services are provided to consumers outside the organization.</p>
<p>Typical examples are</p>
<ul><li>transportation services</li>
<li>healthcare services</li>
<li>financial services</li>
<li>etc.</li></ul></html>
<br style="clear:both;"/>

==Internal services and shared services==

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<img style="margin:0px 0px 10px 20px; float:right;" src="https://yasm.com/wiki/en/img/service-management/what-is-service/internal-services-and-shared-services.jpg" width="480" height="270" title="Internal services vs. shared services" alt="Service type (2): Internal services are often provided as part of a shared services model." /></a>
<div class="thumbcaption" style="margin:0px 0px 20px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 2: <a href="https://yasm.com/wiki/en/img/service-management/what-is-service/internal-services-and-shared-services.jpg" title="Internal services and shared services">Internal services and shared services</a></b></span></div></div></div>
<p style="word-wrap:normal; margin:10px 0px 0px 0px;">Many organizations apply the methods of service management not only to their customer-facing services, but also to internal services.</p>

<p>Internal services are delivered by one unit to one or several other units in the same organization. Examples of internal services are</p>
<ul><li>HR services</li>
<li>IT services</li>
<li>facility services</li>
<li>procurement services</li>
<li>etc.</li></ul>

<p>Internal services are often provided as part of a shared services model that allows businesses to cluster similar resources and increase their operating efficiency. Shared services typically deliver technical and administrative support in areas common to all business units in a company. In many cases, they underpin core business functions.</html>
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==Service integrators using external supporting services==

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<meta itemprop="caption" content="Service type (3): Service integrators using external supporting services" />
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<meta itemprop="height" content="675" />
<meta itemprop="dateCreated" content="2021-02-18" />
<meta itemprop="datePublished" content="2021-02-18" />
<meta itemprop="keywords" content="external services" />
<meta itemprop="keywords" content="supporting services" />
<img style="margin:0px 0px 10px 20px; float:right;" src="https://yasm.com/wiki/en/img/service-management/what-is-service/external-supporting-services.jpg" width="480" height="270" title="External supporting services" alt="Service type (3): Service integrators using external supporting services." /></a>
<div class="thumbcaption" style="margin:0px 0px 20px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 3: <a href="https://yasm.com/wiki/en/img/service-management/what-is-service/external-supporting-services.jpg" title="Service integrators using external supporting services">Service integrators using external supporting services</a></b></span></div></div></div>
<p style="word-wrap:normal; margin:10px 0px 0px 0px;">Service providers typically outsource some of the work to external suppliers. Service providers thus act as "service integrators", which allows them to adopt a more flexible model, using external supporting services as needed.</p>

<p>Service integrators aggregate and consolidate the services provided by multiple suppliers to deliver a cohesive and reliable portfolio of services to the customers.</p>

<p>For service integration to work, organizations need to manage the relationship, contracts and performance of external suppliers, which calls for a robust supplier management process.</html>
<br style="clear:both;"/>

==Related topics==

* [[Service Management|What is service management?]]
* [[Service Management Processes|YaSM service management processes]]
<p> </p>

== Notes and references ==
<span id="service-definition-ISO20000">[1] [https://www.iso.org/standard/70636.html ISO/IEC 20000-1:2018]. Information technology - Service management - Part 1: Service management system requirements. International Organization for Standardization ISO, 2018. Retrieved February 12, 2021.</span><br />

<html>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter | Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>
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