Service Design - Revision history

Andrea at 11:29, 20 January 2025

2025-01-20T11:29:34Z

← Older revision		Revision as of 13:29, 20 January 2025
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	<meta name="keywords" content="yasm service design, itil service design, service design itil lite, lean itil design, service management design" />		<meta name="keywords" content="yasm service design, itil service design, service design itil lite, lean itil design, service management design" />
	<meta name="description" content="The aim of service design is to develop service solutions that meet the current and future needs of the customers. This includes high-level activities such as identification of customer requirements, definition of service properties and production of a plan or blueprint for implementing and operating the services." />		<meta name="description" content="The aim of service design is to develop service solutions that meet the current and future needs of the customers. This includes high-level activities such as identification of customer requirements, definition of service properties and production of a plan or blueprint for implementing and operating the services." />
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	<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/Service_Design"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/></html>		<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/Service_Design"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/></html>
	~~<p> </p>~~

	<span style="word-wrap:normal;" id="md-webpage-description" itemprop="description">The aim of [[LP2: Design new or changed services\|service design]] is to develop [[Service\|service]] solutions that meet the current and future needs of the customers. This includes high-level activities such as identification of customer requirements, definition of service properties, and production of a plan or blueprint for implementing and operating the services.</span>		<span style="word-wrap:normal;" id="md-webpage-description" itemprop="description">The aim of [[LP2: Design new or changed services\|service design]] is to develop [[Service\|service]] solutions that meet the current and future needs of the customers. This includes high-level activities such as identification of customer requirements, definition of service properties, and production of a plan or blueprint for implementing and operating the services.</span>
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	<figure class="mw-halign-right" typeof="mw:File/Thumb"><a itemprop="contentUrl" href="https://yasm.com/wiki/en/img/yasm-service-management/service-design.jpg" title="Service design in YaSM service management"><img srcset="https://yasm.com/wiki/en/img/yasm-service-management/480px/service-design.jpg 480w, https://yasm.com/wiki/en/img/yasm-service-management/service-design.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-service-management/service-design.jpg" fetchpriority="high" decoding="async" width="480" height="270" class="mw-file-element" alt="How to design services in YaSM and the ITSM frameworks." /></a><figcaption><span style="font-variant:small-caps;"><b>Fig. 1: <a href="https://yasm.com/wiki/en/img/yasm-service-management/service-design.jpg" title="Service design in YaSM service management">Service design</a></b><br />How to design services in YaSM and the ITSM frameworks.</span></figcaption></figure></div></html>		<figure class="mw-halign-right" typeof="mw:File/Thumb"><a itemprop="contentUrl" href="https://yasm.com/wiki/en/img/yasm-service-management/service-design.jpg" title="Service design in YaSM service management"><img srcset="https://yasm.com/wiki/en/img/yasm-service-management/480px/service-design.jpg 480w, https://yasm.com/wiki/en/img/yasm-service-management/service-design.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-service-management/service-design.jpg" fetchpriority="high" decoding="async" width="480" height="270" class="mw-file-element" alt="How to design services in YaSM and the ITSM frameworks." /></a><figcaption><span style="font-variant:small-caps;"><b>Fig. 1: <a href="https://yasm.com/wiki/en/img/yasm-service-management/service-design.jpg" title="Service design in YaSM service management">Service design</a></b><br />How to design services in YaSM and the ITSM frameworks.</span></figcaption></figure></div></html>

Andrea at 14:15, 15 July 2024

2024-07-15T14:15:01Z

← Older revision		Revision as of 16:15, 15 July 2024
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	<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/Service_Design"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="~~140~~" height="36" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/></html>		<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/Service_Design"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/></html>
	<p> </p>		<p> </p>

	<span style="word-wrap:normal;" id="md-webpage-description" itemprop="description">The aim of [[LP2: Design new or changed services\|service design]] is to develop [[Service\|service]] solutions that meet the current and future needs of the customers. This includes high-level activities such as identification of customer requirements, definition of service properties, and production of a plan or blueprint for implementing and operating the services.</span>		<span style="word-wrap:normal;" id="md-webpage-description" itemprop="description">The aim of [[LP2: Design new or changed services\|service design]] is to develop [[Service\|service]] solutions that meet the current and future needs of the customers. This includes high-level activities such as identification of customer requirements, definition of service properties, and production of a plan or blueprint for implementing and operating the services.</span>
			<p> </p>

	<html><div id="https://yasm.com/wiki/en/img/yasm-service-management/service-design.jpg" itemscope itemtype="https://schema.org/ImageObject">		<html><div itemid="https://yasm.com/wiki/en/img/yasm-service-management/service-design.jpg" itemscope itemtype="https://schema.org/ImageObject">
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	<meta itemprop="caption" content="YaSM and service design" />		<meta itemprop="caption" content="YaSM and service design" />
	<meta itemprop="description" content="YaSM service design: activities to design new or substantially changed services." />		<meta itemprop="description" content="YaSM service design: activities to design new or substantially changed services." />
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	<~~meta itemprop~~="~~dateCreated~~" ~~content~~="~~2015-03-14~~" />		<figure class="mw-halign-right" typeof="mw:File/Thumb"><a itemprop="contentUrl" href="https://yasm.com/wiki/en/img/yasm-service-management/service-design.jpg" title="Service design in YaSM service management"><img srcset="https://yasm.com/wiki/en/img/yasm-service-management/480px/service-design.jpg 480w, https://yasm.com/wiki/en/img/yasm-service-management/service-design.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-service-management/service-design.jpg" fetchpriority="high" decoding="async" width="480" height="270" class="mw-file-element" alt="How to design services in YaSM and the ITSM frameworks." /></a><figcaption><span style="font-variant:small-caps;"><b>Fig. 1: <a href="https://yasm.com/wiki/en/img/yasm-service-management/service-design.jpg" title="Service design in YaSM service management">Service design</a></b><br />How to design services in YaSM and the ITSM frameworks.</span></figcaption></figure></div></html>
	<~~meta~~ itemprop="~~dateModified~~" ~~content~~="~~2020~~-02-25" />
	<img ~~style="margin:25px 0px 20px 20px; float:right;"~~ srcset="https://yasm.com/wiki/en/img/yasm-service-management/480px/service-design.jpg 480w, https://yasm.com/wiki/en/img/yasm-service-management/service-design.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-service-management/service-design.jpg" fetchpriority="high" decoding="async" width="480" height="270" alt="How to design services in YaSM and the ITSM frameworks." title="Service design in YaSM service management"></a></~~div~~></~~html~~>
	<p>~~ ~~</p>

	__TOC__		__TOC__
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	==Video==		==Video==

	<html><a href="https://yasm.com/en/videos/service-definition-yasm-service-design" ><img srcset="https://yasm.com/en/content/videos/service-definition-yasm-service-design/480px/yasm-service-definition-service-design.jpg 480w, https://yasm.com/en/content/videos/service-definition-yasm-service-design/yasm-service-definition-service-design.jpg 1280w" sizes="100vw" src="https://yasm.com/en/content/videos/service-definition-yasm-service-design/yasm-service-definition-service-design.jpg" decoding="async" width="480" height="270" class="~~thumbimage~~" alt="Video about the service design process: Vaguely defined services can't be managed." title="Start the video: Service design in YaSM" ~~style="display~~: ~~block; float: right; margin-right: 0px; margin-bottom: 10px; margin-left: 10px"~~ /></a>		<html><figure class="mw-halign-right" typeof="mw:File/Thumb"><a href="https://yasm.com/en/videos/service-definition-yasm-service-design" title="Start the video: Service design in YaSM"><img srcset="https://yasm.com/en/content/videos/service-definition-yasm-service-design/480px/yasm-service-definition-service-design.jpg 480w, https://yasm.com/en/content/videos/service-definition-yasm-service-design/yasm-service-definition-service-design.jpg 1280w" sizes="100vw" src="https://yasm.com/en/content/videos/service-definition-yasm-service-design/yasm-service-definition-service-design.jpg" decoding="async" width="480" height="270" class="mw-file-element" alt="Video about the service design process: Vaguely defined services can't be managed." /></a>
	<p style="margin-top: 10px; word-wrap:normal;">In~~ ~~this~~ ~~video you'll learn more about why service definitions are so useful and how they play a key role in YaSM service management.<br />		<figcaption><span style="font-variant:small-caps;"><b><a href="https://yasm.com/en/videos/service-definition-yasm-service-design" title="Start the video: Service design in YaSM">Start the video: YaSM service design</a></b></span></figcaption></figure>

			<p style="margin-top: 10px; word-wrap:normal;">In this video you'll learn more about why service definitions are so useful and how they play a key role in YaSM service management.<br />
	(From our video series "The simple principles of good service management").</p>		(From our video series "The simple principles of good service management").</p>
	<p>Watch the video:</p>		<p>Watch the video:</p>
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	<meta itemprop="significantLinks" content="https://yasm.com/wiki/en/index.php/LP2:_Design_new_or_changed_services" />		<meta itemprop="significantLinks" content="https://yasm.com/wiki/en/index.php/LP2:_Design_new_or_changed_services" />
	<meta itemprop="significantLinks" content="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL_V3#YaSM_vs._ITIL_Service_Design" />		<meta itemprop="significantLinks" content="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL_V3#YaSM_vs._ITIL_Service_Design" />

Andrea at 15:48, 21 March 2024

2024-03-21T15:48:49Z

← Older revision		Revision as of 17:48, 21 March 2024
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	<itpmch><title>Service Design \| YaSM Service Management Wiki</title>		<itpmch><title>Service Design \| YaSM Service Management Wiki</title>
	<meta name="keywords" content="yasm service design, itil service design, service design itil lite, lean itil design, service management design" />		<meta name="keywords" content="yasm service design, itil service design, service design itil lite, lean itil design, service management design" />
	<meta name="description" content="~~Service~~ design is ~~about designing~~ service solutions that meet the current and future needs of the customers. This includes high-level activities such as identification of customer requirements, definition of service properties and production of a plan or blueprint for implementing and operating the services." />		<meta name="description" content="The aim of service design is to develop service solutions that meet the current and future needs of the customers. This includes high-level activities such as identification of customer requirements, definition of service properties and production of a plan or blueprint for implementing and operating the services." />
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	<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/Service_Design"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="140" height="36" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/>		<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/Service_Design"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="140" height="36" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/></html>
	<p> </p>		<p> </p>

	<div id="https://yasm.com/wiki/en/img/yasm-service-management/service-design.jpg" itemscope itemtype="https://schema.org/ImageObject">		<span style="word-wrap:normal;" id="md-webpage-description" itemprop="description">The aim of [[LP2: Design new or changed services\|service design]] is to develop [[Service\|service]] solutions that meet the current and future needs of the customers. This includes high-level activities such as identification of customer requirements, definition of service properties, and production of a plan or blueprint for implementing and operating the services.</span>

			<html><div id="https://yasm.com/wiki/en/img/yasm-service-management/service-design.jpg" itemscope itemtype="https://schema.org/ImageObject">
	<a itemprop="contentUrl" title="Service design in YaSM service managemen" href="https://yasm.com/wiki/en/img/yasm-service-management/service-design.jpg" />		<a itemprop="contentUrl" title="Service design in YaSM service managemen" href="https://yasm.com/wiki/en/img/yasm-service-management/service-design.jpg" />
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	<img style="margin:~~5px~~ 0px 20px 20px; float:right;" srcset="https://yasm.com/wiki/en/img/yasm-service-management/480px/service-design.jpg 480w, https://yasm.com/wiki/en/img/yasm-service-management/service-design.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-service-management/service-design.jpg" width="480" height="270" alt="How to design services in YaSM and the ITSM frameworks." title="Service design in YaSM service management">		<img style="margin:25px 0px 20px 20px; float:right;" srcset="https://yasm.com/wiki/en/img/yasm-service-management/480px/service-design.jpg 480w, https://yasm.com/wiki/en/img/yasm-service-management/service-design.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-service-management/service-design.jpg" fetchpriority="high" decoding="async" width="480" height="270" alt="How to design services in YaSM and the ITSM frameworks." title="Service design in YaSM service management"></a></div></html>
	</a></div></html>
	<span style="word-wrap:normal;" id="md-webpage-description" itemprop="description">[[LP2: Design new or changed services\|Service design]] is about designing [[Service\|service]] solutions that meet the current and future needs of the customers.<br /><br /> This includes high-level activities such as identification of customer requirements, definition of service properties, and production of a plan or blueprint for implementing and operating the services.</span>
	<p> </p>		<p> </p>

			__TOC__
			<br style="clear:both;"/>

	==Service design in the ITSM frameworks==		==Service design in the ITSM frameworks==
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	==Video==		==Video==

	<html><a href="https://yasm.com/en/videos/service-definition-yasm-service-design" ><img srcset="https://yasm.com/en/content/videos/service-definition-yasm-service-design/480px/yasm-service-definition-service-design.jpg 480w, https://yasm.com/en/content/videos/service-definition-yasm-service-design/yasm-service-definition-service-design.jpg 1280w" sizes="100vw" src="https://yasm.com/en/content/videos/service-definition-yasm-service-design/yasm-service-definition-service-design.jpg" width="480" height="270" class="thumbimage" alt="Video about the service design process: Vaguely defined services can't be managed." title="Start the video: Service design in YaSM" style="display: block; float: right; margin-right: 0px; margin-bottom: 10px; margin-left: 10px" /></a>		<html><a href="https://yasm.com/en/videos/service-definition-yasm-service-design" ><img srcset="https://yasm.com/en/content/videos/service-definition-yasm-service-design/480px/yasm-service-definition-service-design.jpg 480w, https://yasm.com/en/content/videos/service-definition-yasm-service-design/yasm-service-definition-service-design.jpg 1280w" sizes="100vw" src="https://yasm.com/en/content/videos/service-definition-yasm-service-design/yasm-service-definition-service-design.jpg" decoding="async" width="480" height="270" class="thumbimage" alt="Video about the service design process: Vaguely defined services can't be managed." title="Start the video: Service design in YaSM" style="display: block; float: right; margin-right: 0px; margin-bottom: 10px; margin-left: 10px" /></a>
	<p style="margin-top: 10px; word-wrap:normal;">In this video you'll learn more about why service definitions are so useful and how they play a key role in YaSM service management.<br />		<p style="margin-top: 10px; word-wrap:normal;">In this video you'll learn more about why service definitions are so useful and how they play a key role in YaSM service management.<br />
	(From our video series "The simple principles of good service management").</p>		(From our video series "The simple principles of good service management").</p>

Andrea at 15:51, 30 December 2023

2023-12-30T15:51:48Z

← Older revision		Revision as of 17:51, 30 December 2023
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Andrea at 13:32, 23 July 2022

2022-07-23T13:32:06Z

Andrea at 11:42, 2 July 2022

2022-07-02T11:42:02Z

← Older revision		Revision as of 13:42, 2 July 2022
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	<img itemprop="thumbnailUrl" style="margin:5px 0px 20px 20px; float:right;" src="https://yasm.com/wiki/en/img/yasm-service-management/service-design.jpg" width="480" height="270" alt="How to design services in YaSM and the ITSM frameworks." title="Service design in YaSM service management">		<img itemprop="thumbnailUrl" style="margin:5px 0px 20px 20px; float:right;" src="https://yasm.com/wiki/en/img/yasm-service-management/480px/service-design.jpg" width="480" height="270" alt="How to design services in YaSM and the ITSM frameworks." title="Service design in YaSM service management">
	</a></div></html>		</a></div></html>
	<span style="word-wrap:normal;" id="md-webpage-description" itemprop="description">[[LP2: Design new or changed services\|Service design]] is about designing [[Service\|service]] solutions that meet the current and future needs of the customers.<br /><br /> This includes high-level activities such as identification of customer requirements, definition of service properties, and production of a plan or blueprint for implementing and operating the services.</span>		<span style="word-wrap:normal;" id="md-webpage-description" itemprop="description">[[LP2: Design new or changed services\|Service design]] is about designing [[Service\|service]] solutions that meet the current and future needs of the customers.<br /><br /> This includes high-level activities such as identification of customer requirements, definition of service properties, and production of a plan or blueprint for implementing and operating the services.</span>
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	==Service design process in YaSM==		==Service design process in YaSM==

	The YaSM service management model translates the guidance from the various ITSM frameworks into a streamlined service design process. In fact, service design according to YaSM is quite straightforward. It gets triggered by the strategic process once a decision has been made that a new service is to be developed.		The [[What_is_YaSM\|YaSM]] service management model translates the guidance from the various ITSM frameworks into a streamlined service design process. In fact, service design according to YaSM is quite straightforward. It gets triggered by the [[LP1:_Set_the_strategic_direction\|strategic process]] once a decision has been made that a new service is to be developed.

	The [[LP2:_Design_new_or_changed_services\|service design process]] includes the following sub-processes:		The [[LP2:_Design_new_or_changed_services\|service design process]] includes the following sub-processes:
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	==Video==		==Video==

	<html><a href="https://yasm.com/en/videos/service-definition-yasm-service-design" ><img src="https://yasm.com/en/content/videos/service-definition-yasm-service-design/yasm-service-definition-service-design.jpg" width="~~422~~" height="~~238~~" class="thumbimage" alt="Video about the service design process: Vaguely defined services can't be managed." title="Start the video: Service design in YaSM" style="display: block; float: right; margin-~~top~~: ~~10px; margin-left: 30px~~; margin-bottom: 10px; margin-~~right~~: ~~0px~~" /></a>		<html><a href="https://yasm.com/en/videos/service-definition-yasm-service-design" ><img src="https://yasm.com/en/content/videos/service-definition-yasm-service-design/480px/yasm-service-definition-service-design.jpg" width="480" height="270" class="thumbimage" alt="Video about the service design process: Vaguely defined services can't be managed." title="Start the video: Service design in YaSM" style="display: block; float: right; margin-right: 0px; margin-bottom: 10px; margin-left: 10px" /></a>
	<p style="margin-top: 10px; word-wrap:normal;">In this video you'll learn more about why service definitions are so useful and how they play a key role in YaSM service management.<br />		<p style="margin-top: 10px; word-wrap:normal;">In this video you'll learn more about why service definitions are so useful and how they play a key role in YaSM service management.<br />
	(From our video series "The simple principles of good service management").</p>		(From our video series "The simple principles of good service management").</p>
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	==Related pages==		==Related pages==
	* [[Service Management Processes\|YaSM service management processes]]  &#~~11208~~;  [[LP2: Design new or changed services]]		* [[Service Management Processes\|YaSM service management processes]]  ➔  [[LP2: Design new or changed services]]
	* [[YaSM_and_ITIL#\|ITIL 4 practices and YaSM processes]]		* [[YaSM_and_ITIL#\|ITIL 4 practices and YaSM processes]]
	* [[YaSM and ITIL V3]]   &#~~11208~~;  [[YaSM_and_ITIL_V3#YaSM_vs._ITIL_Service_Design\|YaSM vs. ITIL service design]]		* [[YaSM and ITIL V3]]   ➔  [[YaSM_and_ITIL_V3#YaSM_vs._ITIL_Service_Design\|YaSM vs. ITIL service design]]

	==External links and references==		==External links and references==
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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:Service management topics\|!]][[Category:YaSM process]][[Category:ITIL]][[Category:ITIL 4]]		[[Category:Service management topics]][[Category:YaSM process]][[Category:ITIL]][[Category:ITIL 4]]
	<!-- --- -->		<!-- --- -->

Andrea at 14:24, 25 April 2021

2021-04-25T14:24:33Z

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Andrea: Created page with "Service Design | YaSM Wiki
2020-03-08T10:59:02Z

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[[LP2: Design new or changed services|Service design]] is about designing service solutions that meet the current and future needs of the customers. This includes high-level activities such as
* identification of customer requirements
* definition of service properties
* production of a plan or blueprint for implementing and operating the services.
 

==Service design in the ITSM frameworks==

All popular service management frameworks and standards cover the topic of service design.

[[ITIL#ITIL_4|ITIL® 4]] refers to service design as a practice. Its purpose is "to design products and services that are fit for purpose, fit for use, and that can be delivered by the organization and its ecosystem" [[#ref-axelos-2019|[1]]]. In addition, ITIL v4 introduces service design as a key activity of the [[ITIL#ITIL-4-Service-value-chain|service value chain]].

[[ITIL#ITIL_V3|ITIL V3]] presents [[YaSM_and_ITIL_V3#YaSM_vs._ITIL_Service_Design|service design as the second stage in the service lifecycle]] that is made up of eight processes:
* Design coordination
* Service catalogue management
* Service level management
* Availability management
* Capacity management
* IT service continuity management
* Information security management
* Supplier management.

In [[VeriSM]]™, we find [[VeriSM_and_YaSM#VeriSM_stage_1:_Define|service design as a high-level stage]] of the VeriSM model.

And finally, [[ISO 20000]], the international standard for service management, includes specific requirements for the planning and design of new or changed services.
 

==Service design process in YaSM==

The YaSM service management model translates the guidance from the various ITSM frameworks into a streamlined service design process. In fact, service design according to YaSM is quite straightforward. It gets triggered by the strategic process once a decision has been made that a new service is to be developed.

The [[LP2:_Design_new_or_changed_services|service design process]] includes the following sub-processes:
* [[LP2:_Design_new_or_changed_services#LP2.1|Define the required service properties]]
* [[LP2:_Design_new_or_changed_services#LP2.2|Design the required infrastructure]]
* [[LP2:_Design_new_or_changed_services#LP2.3|Outline the implementation approach]]
* [[LP2:_Design_new_or_changed_services#LP2.4|Prepare the service implementation]].

For each sub-process, YaSM provides a detailed template that describes the process activities, roles, inputs and outputs.

In addition, the YaSM model contains document templates for the key outputs from the service design process:

* the [[LP2:_Design_new_or_changed_services#Service-definition|service definition]] defines the properties of the services to be created
* the [[LP2:_Design_new_or_changed_services#Service-implementation-blueprint|service implementation blueprint]] identifies the capabilities required for providing the services, such as technical infrastructure, processes, etc., and outlines the approach to creating these capabilities.

All of this is quite straightforward. You can find a complete [[LP2:_Design_new_or_changed_services#Process_description|description]] of the service design process according to YaSM here in the YaSM Wiki, including definitions of the [[LP2:_Design_new_or_changed_services#Sub-processes|sub-processes]], details about the [[LP2:_Design_new_or_changed_services#Process_outputs|process outputs]], and a [[LP2:_Design_new_or_changed_services#Roles_and_responsibilities|RACI matrix]].
 

==Video==

<html><a href="https://yasm.com/en/videos/service-definition-yasm-service-design" ><img src="https://yasm.com/en/content/videos/service-definition-yasm-service-design/yasm-service-definition-service-design.jpg" width="320" height="180" class="thumbimage" alt="Video about the service design process: Vaguely defined services can't be managed." title="Start the video: Service design in YaSM" style="display: block; float: right; margin-top: 10px; margin-left: 30px; margin-bottom: 10px; margin-right: 10px" /></a>
In this video you'll learn more about why service definitions are so useful and how they play a key role in YaSM service management. 
(From our video series "The simple principles of good service management").
Watch the video:
<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-video-camera.png');padding-left: 15px;">
<li><a href="https://yasm.com/en/videos/service-definition-yasm-service-design" title="Start the video: Service design in YaSM">Vaguely defined services can't be managed</a> (8:03 min.)</li></ul>
 </html>

==Related pages==
* [[Service Management Processes|YaSM service management processes]]  ▶  [[LP2: Design new or changed services]]
* [[YaSM_and_ITIL#|ITIL 4 practices and YaSM processes]]
* [[YaSM and ITIL V3]]   ▶  [[YaSM_and_ITIL_V3#YaSM_vs._ITIL_Service_Design|YaSM vs. ITIL service design]]
 

==External links and references==
[IT Process Wiki - ITIL Service Design]. -- S. Kempter: IT Process Wiki, "[https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design ITIL Service Design]. - IT Process Maps; Lindau (Bodensee), Germany.
[AXELOS, 2019]. -- AXELOS: ITIL® Foundation, ITIL 4 Edition. - The Stationery Office; Norwich, UK, 2019.
* [Cabinet Office, 2011]. -- The Cabinet Office: ITIL® Service Design (2011 Edition). - The Stationery Office; London, UK, July 2011.
 

<html>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.
 




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[[Category:Service management topics|!]][[Category:YaSM process]][[Category:ITIL]][[Category:ITIL 4]]

← Older revision		Revision as of 15:32, 23 July 2022
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	<img ~~itemprop="thumbnailUrl"~~ style="margin:5px 0px 20px 20px; float:right;" ~~src~~="https://yasm.com/wiki/en/img/yasm-service-management/480px/service-design.jpg" width="480" height="270" alt="How to design services in YaSM and the ITSM frameworks." title="Service design in YaSM service management">		<img style="margin:5px 0px 20px 20px; float:right;" srcset="https://yasm.com/wiki/en/img/yasm-service-management/480px/service-design.jpg 480w, https://yasm.com/wiki/en/img/yasm-service-management/service-design.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-service-management/service-design.jpg" width="480" height="270" alt="How to design services in YaSM and the ITSM frameworks." title="Service design in YaSM service management">
	</a></div></html>		</a></div></html>
	<span style="word-wrap:normal;" id="md-webpage-description" itemprop="description">[[LP2: Design new or changed services\|Service design]] is about designing [[Service\|service]] solutions that meet the current and future needs of the customers.<br /><br /> This includes high-level activities such as identification of customer requirements, definition of service properties, and production of a plan or blueprint for implementing and operating the services.</span>		<span style="word-wrap:normal;" id="md-webpage-description" itemprop="description">[[LP2: Design new or changed services\|Service design]] is about designing [[Service\|service]] solutions that meet the current and future needs of the customers.<br /><br /> This includes high-level activities such as identification of customer requirements, definition of service properties, and production of a plan or blueprint for implementing and operating the services.</span>
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	The [[LP2:_Design_new_or_changed_services\|service design process]] includes the following sub-processes:		The [[LP2:_Design_new_or_changed_services\|service design process]] includes the following sub-processes:
	* [[LP2:_Design_new_or_changed_services#LP2.1\|Define the required service properties]]		* [[LP2:_Design_new_or_changed_services#LP2.1\|Define the required service properties]]
	* [[LP2:_Design_new_or_changed_services#LP2.2\|Design ~~the~~ required ~~infrastructure~~]]		* [[LP2:_Design_new_or_changed_services#LP2.2\|Design required service and SMS components]]
	* [[LP2:_Design_new_or_changed_services#LP2.3\|Outline the implementation approach]]		* [[LP2:_Design_new_or_changed_services#LP2.3\|Outline the implementation approach]]
	* [[LP2:_Design_new_or_changed_services#LP2.4\|Prepare the service implementation]].		* [[LP2:_Design_new_or_changed_services#LP2.4\|Prepare the service implementation]].
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	==Video==		==Video==

	<html><a href="https://yasm.com/en/videos/service-definition-yasm-service-design" ><img ~~src~~="https://yasm.com/en/content/videos/service-definition-yasm-service-design/480px/yasm-service-definition-service-design.jpg" width="480" height="270" class="thumbimage" alt="Video about the service design process: Vaguely defined services can't be managed." title="Start the video: Service design in YaSM" style="display: block; float: right; margin-right: 0px; margin-bottom: 10px; margin-left: 10px" /></a>		<html><a href="https://yasm.com/en/videos/service-definition-yasm-service-design" ><img srcset="https://yasm.com/en/content/videos/service-definition-yasm-service-design/480px/yasm-service-definition-service-design.jpg 480w, https://yasm.com/en/content/videos/service-definition-yasm-service-design/yasm-service-definition-service-design.jpg 1280w" sizes="100vw" src="https://yasm.com/en/content/videos/service-definition-yasm-service-design/yasm-service-definition-service-design.jpg" width="480" height="270" class="thumbimage" alt="Video about the service design process: Vaguely defined services can't be managed." title="Start the video: Service design in YaSM" style="display: block; float: right; margin-right: 0px; margin-bottom: 10px; margin-left: 10px" /></a>
	<p style="margin-top: 10px; word-wrap:normal;">In this video you'll learn more about why service definitions are so useful and how they play a key role in YaSM service management.<br />		<p style="margin-top: 10px; word-wrap:normal;">In this video you'll learn more about why service definitions are so useful and how they play a key role in YaSM service management.<br />
	(From our video series "The simple principles of good service management").</p>		(From our video series "The simple principles of good service management").</p>
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