Service Improvement Plan - Template - Revision history

Andrea at 15:37, 26 March 2025

2025-03-26T15:37:38Z

← Older revision		Revision as of 17:37, 26 March 2025
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	~~<p> </p>~~

	==Definition==		==Definition==
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	<figure class="mw-halign-right" typeof="mw:File/Thumb"><a itemprop="contentUrl" href="https://yasm.com/wiki/en/img/yasm-templates/Service-improvement-plan-sip.jpg" title="Service improvement plan (checklist / document template)"><img srcset="https://yasm.com/wiki/en/img/yasm-templates/480px/Service-improvement-plan-sip.jpg 480w, https://yasm.com/wiki/en/img/yasm-templates/Service-improvement-plan-sip.jpg ~~834w~~" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-templates/Service-improvement-plan-sip.jpg" fetchpriority="high" decoding="async" width="480" height="~~679~~" class="mw-file-element" alt="Service improvement plan template. YaSM service management document templates and checklists (example)." /></a><figcaption><span style="font-variant:small-caps;"><b>Fig. 1: <a href="https://yasm.com/wiki/en/img/yasm-templates/Service-improvement-plan-sip.jpg" title="Service improvement plan (checklist / document template)">Service improvement plan</a></b><br />(YaSM checklist / document template)</span></figcaption></figure></div></html>		<figure class="mw-halign-right" typeof="mw:File/Thumb"><a itemprop="contentUrl" href="https://yasm.com/wiki/en/img/yasm-templates/Service-improvement-plan-sip.jpg" title="Service improvement plan (checklist / document template)"><img srcset="https://yasm.com/wiki/en/img/yasm-templates/480px/Service-improvement-plan-sip.jpg 480w, https://yasm.com/wiki/en/img/yasm-templates/Service-improvement-plan-sip.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-templates/Service-improvement-plan-sip.jpg" fetchpriority="high" decoding="async" width="480" height="480" class="mw-file-element" alt="Service improvement plan template. YaSM service management document templates and checklists (example)." /></a><figcaption><span style="font-variant:small-caps;"><b>Fig. 1: <a href="https://yasm.com/wiki/en/img/yasm-templates/Service-improvement-plan-sip.jpg" title="Service improvement plan (checklist / document template)">Service improvement plan</a></b><br />(YaSM checklist / document template)</span></figcaption></figure></div></html>

	<span style="word-wrap:normal;"><span id="md-webpage-description" itemprop="description">The <b><span style="color:#465674;">service improvement plan (SIP)</span></b> is used to manage service improvement initiatives and report on their status throughout their lifecycle. There may be one service improvement plan for all services or dedicated plans for the various services managed by the service provider. The addition of new items to the SIP is often triggered by service reviews, although other service management processes may also suggest improvements to services.</span></span>		<span style="word-wrap:normal;"><span id="md-webpage-description" itemprop="description">The <b><span style="color:#465674;">service improvement plan (SIP)</span></b> is used to manage service improvement initiatives and report on their status throughout their lifecycle. There may be one service improvement plan for all services or dedicated plans for the various services managed by the service provider. The addition of new items to the SIP is often triggered by service reviews, although other service management processes may also suggest improvements to services.</span></span>

Andrea at 16:08, 16 October 2024

2024-10-16T16:08:07Z

← Older revision		Revision as of 18:08, 16 October 2024
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	<html~~><div style="float:right;"~~><div itemid="https://yasm.com/wiki/en/img/yasm-templates/Service-improvement-plan-sip.jpg" itemscope itemtype="https://schema.org/ImageObject">		==Definition==
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	<~~div class="thumbcaption" style="margin:0px 0px 25px 35px"~~><span style="font-variant:small-caps;"><b>Fig. 1: <a href="https://yasm.com/wiki/en/img/yasm-templates/Service-improvement-plan-sip.jpg" title="Service improvement plan (checklist / document template)">Service improvement plan</a></b~~></span~~><br />(YaSM checklist / document template)</~~div~~></~~div~~></div></html>

	<span style="word-wrap:normal;">~~'''<span id="Definition">Definition:</span>''' ~~<span id="md-webpage-description" itemprop="description">The~~&nbsp~~;~~[[Service Improvement Plan - Template\|~~service improvement plan (SIP)]] is used to manage service improvement initiatives and report on their status throughout their lifecycle. There may be one service improvement plan for all services or dedicated plans for the various services managed by the service provider. The addition of new items to the SIP is often triggered by service reviews, although other service management processes may also suggest improvements to services.</span></span>		<span style="word-wrap:normal;"><span id="md-webpage-description" itemprop="description">The <b><span style="color:#465674;">service improvement plan (SIP)</span></b> is used to manage service improvement initiatives and report on their status throughout their lifecycle. There may be one service improvement plan for all services or dedicated plans for the various services managed by the service provider. The addition of new items to the SIP is often triggered by service reviews, although other service management processes may also suggest improvements to services.</span></span>

	'''Related YaSM service management process''': [[LP5:_Improve_the_services\|Improve the services]]		'''Related YaSM service management process''': [[LP5:_Improve_the_services\|Improve the services]]
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	__TOC__		__TOC__
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			==Typical contents==

	<span id="Contents">A service improvement plan (SIP) typically contains the following information:</span>		<span id="Contents">A service improvement plan (SIP) typically contains the following information:</span>
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	<p> </p>		<p> </p>

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	==Remark==		==Remark==
	* Once an owner is determined for an item in the service improvement plan and authorization granted, the owner will be able to proceed with the initiative, typically by submitting a budget request to secure the required financial resources. For major initiatives, a project needs to be set up.		* Once an owner is determined for an item in the service improvement plan and authorization granted, the owner will be able to proceed with the initiative, typically by submitting a budget request to secure the required financial resources. For major initiatives, a project needs to be set up.

	<p> </p>		<p> </p>

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	<a itemprop="item" href="https://yasm.com/wiki/en/index.php/Service_Improvement_Plan_-_Template#~~Contents~~"> <span itemprop="name">Contents</span></a>		<a itemprop="item" href="https://yasm.com/wiki/en/index.php/Service_Improvement_Plan_-_Template#Typical_contents"> <span itemprop="name">Contents</span></a>
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Andrea at 15:45, 30 December 2023

2023-12-30T15:45:29Z

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Andrea: Created page with "Service Improvement Plan - Template | YaSM Service Management Wiki
2023-05-31T14:50:43Z

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<span style="word-wrap:normal;">'''<span id="Definition">Definition:</span>''' <span id="md-webpage-description" itemprop="description">The [[Service Improvement Plan - Template|service improvement plan (SIP)]] is used to manage service improvement initiatives and report on their status throughout their lifecycle. There may be one service improvement plan for all services or dedicated plans for the various services managed by the service provider. The addition of new items to the SIP is often triggered by service reviews, although other service management processes may also suggest improvements to services.</span></span>

'''Related YaSM service management process''': [[LP5:_Improve_the_services|Improve the services]]

'''More checklists and document templates''': [[Service Management Checklists|Service management checklists]]
<p> </p>

TOC
<br style="clear:both;"/>

<span id="Contents">A service improvement plan (SIP) typically contains the following information:</span>

<i>Note: Some service properties may not need to be described for particular services (for example, if a service is not customer-facing, there may be no need to deal with complaints).</i>
<p> </p>

{| class="wikitable" style="background: white;"
|-
|+ style="background:#465674; color:#ffffff; font-size: 110%" colspan="2"|Service Improvement Plan (SIP) - Contents
|-
!style="background:#eeeeee; "|Content
!style="background:#eeeeee; "|Description
|- style="vertical-align: top;"
|<h5>Name / identifier</h5>
|The name and / or identifier of the service improvement plan (if there are several service improvement plans, for example for particular sets of services).
|- style="vertical-align: top;"
|<h5>SIP owner</h5>
|The individual in charge of the service improvement plan (this will often be the service owner).
|- style="vertical-align: top;"
|<h5>Service improvement initiatives</h5>
|Items in the SIP describe initiatives (projects or activities) aimed at improving a service. Service improvement initiatives are often required because the agreed service quality (e.g. in terms of availability, capacity or performance) is not achieved, or because better ways of providing a service have been identified. Typically, the following information is maintained for each initiative in the SIP:
* Name and short description
* Owner (the individual in charge of the initiative - often this will be a service owner)
* Trigger (service improvement initiatives may be triggered, for example, by issues found during service reviews or customer meetings; suggestions for improvement initiatives may, however, be produced anywhere in the service provider organization)
* Objectives (the initiative’s objectives should be described in a measurable way, so that it can verified after completion whether the objectives have been achieved)
* Business case, including estimated costs and benefits
* Detailed description of the initiative (or references to documents containing detailed specifications)
* Time schedule or milestones (originally planned and actual dates)
* Authorization status
* Implementation status
* For completed initiatives: Statement as to whether the initial objectives have been achieved.
|- style="vertical-align: top;"
|<h5>References</h5>
|This section may include references to other relevant information, for example service review reports which led to the improvement initiatives.
|- style="vertical-align: top;"
|<h5>Additional information</h5>
|Notes and additional information.
|}

==Document control information==
As service improvement plans are controlled documents, they must contain document control information, as in the following example:

{| class="wikitable" style="background: white;"
|-
!+ style="background:#465674; color:#ffffff; font-size: 110%" colspan="2"| Service improvement plan: Document information
|-
| Document name
| ...
|-
| Status
| ...
|-
| Storage location
| ...
|-
| Distribution list
| ...
|}

<p> </p>

{| class="wikitable" style="background: white;"
|-
|+ style="background:#465674; color:#ffffff; font-size: 110%" colspan="6"|Version history
|-
!style="background:#eeeeee; "|Version
!style="background:#eeeeee; "|Version date
!style="background:#eeeeee; "|Author(s)
!style="background:#eeeeee; "|Modifications
!style="background:#eeeeee; "|Authorization date
!style="background:#eeeeee; "|Authorized by
|-
|...
|...
|...
|...
|...
|...
|}

<p> </p>

==Status values and lifecycle==
(This information is included in the lifecycle diagram for the service improvement plan contained in the YaSM® Process Map.)

==Remark==
* Once an owner is determined for an item in the service improvement plan and authorization granted, the owner will be able to proceed with the initiative, typically by submitting a budget request to secure the required financial resources. For major initiatives, a project needs to be set up.

<p> </p>

==Notes==
Is based on: YaSM "Service improvement plan" template from the [https://yasm.com/en/products/yasm-process-map YaSM Process Map].

<html>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter | Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.

<p> </p>

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[[Category:YaSM checklist]][[Category:YaSM term (data object)]]