Service Management - Revision history

Andrea at 14:47, 17 February 2025

2025-02-17T14:47:51Z

← Older revision		Revision as of 16:47, 17 February 2025
Line 2:		Line 2:
	<meta name="keywords" content="service management, what is service management" />		<meta name="keywords" content="service management, what is service management" />
	<meta name="description" content="Service management is a management discipline aimed at providing quality services that customers will value, buy and use. As a professional domain, service management has been maturing for decades." />		<meta name="description" content="Service management is a management discipline aimed at providing quality services that customers will value, buy and use. As a professional domain, service management has been maturing for decades." />
			<meta name="thumbnail" content="https://yasm.com/wiki/en/img/service-management/thumbnail/what-is-service-management.jpg" />
	<meta property="og:url" content="https://yasm.com/wiki/en/index.php/Service_Management" />		<meta property="og:url" content="https://yasm.com/wiki/en/index.php/Service_Management" />
	<meta property="og:title" content="What is Service Management? \| YaSM Service Management Wiki" />		<meta property="og:title" content="What is Service Management? \| YaSM Service Management Wiki" />
Line 12:		Line 13:
	</itpmch>		</itpmch>
	<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/Service-Management"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/></html>		<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/Service-Management"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/></html>
	~~<p> </p>~~

	<span id="Definition"><span id="md-webpage-description" itemprop="description"><b><span style="color:#465674;">Service management</span></b> is a management discipline aimed at providing quality [[Service\|services]] that customers will value, buy and use.<br /><br />As a professional domain, service management has been maturing for decades. Today, organizations that provide services can tap into a huge body of knowledge, including various frameworks and standards that describe service management principles, best practices and [[Service_Management_Processes\|processes]].</span></span>		<span id="Definition"><span id="md-webpage-description" itemprop="description"><b><span style="color:#465674;">Service management</span></b> is a management discipline aimed at providing quality [[Service\|services]] that customers will value, buy and use.<br /><br />As a professional domain, service management has been maturing for decades. Today, organizations that provide services can tap into a huge body of knowledge, including various frameworks and standards that describe service management principles, best practices and [[Service_Management_Processes\|processes]].</span></span>
Line 37:		Line 37:
	<meta itemprop="dateCreated" content="2021-05-08" />		<meta itemprop="dateCreated" content="2021-05-08" />
	<meta itemprop="datePublished" content="2021-05-08" />		<meta itemprop="datePublished" content="2021-05-08" />
	</span>		</span>
			<span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject">
			<meta itemprop="url" content="https://yasm.com/wiki/en/img/service-management/thumbnail/what-is-service-management.jpg" />
			<meta itemprop="width" content="1200" />
			<meta itemprop="height" content="1200" />
			<meta itemprop="dateCreated" content="2025-02-17" />
			<meta itemprop="datePublished" content="2025-02-17" />
			</span>
	<meta itemprop="keywords" content="What is service management?" />		<meta itemprop="keywords" content="What is service management?" />
	<meta itemprop="keywords" content="service management FAQ" />		<meta itemprop="keywords" content="service management FAQ" />
Line 143:		Line 150:
	* FitSM (Federated IT Service Management)		* FitSM (Federated IT Service Management)
	* SIAM™ (Service Integration and Management)		* SIAM™ (Service Integration and Management)
	* VeriSM™.		* VeriSM™
			* YaSM® (Yet another Service Management Model).

	Organizations can meet their different requirements by integrating several frameworks, processes and standards into their approach to managing services.		Organizations can meet their different requirements by integrating several frameworks, processes and standards into their approach to managing services.
Line 164:		Line 172:
	* SIAM aims at integrating interdependent services from various internal and external service providers into end-to-end services.		* SIAM aims at integrating interdependent services from various internal and external service providers into end-to-end services.
	* VeriSM shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service.		* VeriSM shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service.
			* YaSM is a streamlined and practical process model for managing services, offering ready-to-use templates to simplify service management practices.

	===ISO 20000, the international standard for service management===		===ISO 20000, the international standard for service management===
Line 206:		Line 215:
	<html>For more detailed information and examples of the diagrams and documents included in the YaSM process model, please refer to the platform-specific pages about</p>		<html>For more detailed information and examples of the diagrams and documents included in the YaSM process model, please refer to the platform-specific pages about</p>
	<ul><li>the <a href="https://yasm.com/en/products/yasm-process-map-visio" title="YaSM process templates for Visio">YaSM Process Map for Visio</a>®,</li>		<ul><li>the <a href="https://yasm.com/en/products/yasm-process-map-visio" title="YaSM process templates for Visio">YaSM Process Map for Visio</a>®,</li>
	<li>the <a href="https://yasm.com/en/products/yasm-process-map-bic" title="YaSM process model for BIC">YaSM Process Map for BIC / BIC Process Design</a>®</li>		<li>the <a href="https://yasm.com/en/products/yasm-process-map-bic" title="YaSM process model for BIC">YaSM Process Map for BIC / BIC Process Design</a>®,</li>
	<li>~~and~~ the <a href="https://yasm.com/en/products/yasm-process-map-aris" title="YaSM reference process model for ARIS">YaSM reference model for ARIS</a>™.</li>		<li>the <a href="https://yasm.com/en/products/yasm-process-map-aris" title="YaSM reference process model for ARIS">YaSM reference model for ARIS</a>™,</li>
	<li>~~Additionally, the process model is available in~~ <a href="https://yasm.com/en/products/service-management-templates-bpmn-xml" title="Service management templates in BPMN XML">BPMN XML ~~format~~</a>.</li></ul>		<li><a href="https://yasm.com/en/products/service-management-templates-bpmn-xml" title="Service management templates in BPMN XML">BPMN-DI compatible XML templates</a> for import into popular BPM tools like Signavio®, Adonis®, iGrafx® etc.</li></ul>

	<p style="clear:both;">See also: <a href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="YaSM and ITIL (ITIL 4)">YaSM and ITIL® (ITIL 4)</a>, <a href="https://yasm.com/wiki/en/index.php/YaSM_and_COBIT" title="YaSM and COBIT">COBIT</a>®, <a href="https://yasm.com/wiki/en/index.php/YaSM_and_CMMI_for_Services_-_CMMI-SVC" title="YaSM and CMMI-SVC">CMMI-SVC</a>®, <a href="https://yasm.com/wiki/en/index.php/FitSM_and_YaSM" title="FitSM (Federated IT Service Management) and YaSM">FitSM</a>, <a href="https://yasm.com/wiki/en/index.php/SIAM_and_YaSM" title="SIAM 'Service Integration and Management' and YaSM">SIAM</a>™, and <a href="https://yasm.com/wiki/en/index.php/VeriSM_and_YaSM" title="VeriSM and YaSM">VeriSM</a>™.</html>		<p style="clear:both;">See also: <a href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="YaSM and ITIL (ITIL 4)">YaSM and ITIL® (ITIL 4)</a>, <a href="https://yasm.com/wiki/en/index.php/YaSM_and_COBIT" title="YaSM and COBIT">COBIT</a>®, <a href="https://yasm.com/wiki/en/index.php/YaSM_and_CMMI_for_Services_-_CMMI-SVC" title="YaSM and CMMI-SVC">CMMI-SVC</a>®, <a href="https://yasm.com/wiki/en/index.php/FitSM_and_YaSM" title="FitSM (Federated IT Service Management) and YaSM">FitSM</a>, <a href="https://yasm.com/wiki/en/index.php/SIAM_and_YaSM" title="SIAM 'Service Integration and Management' and YaSM">SIAM</a>™, and <a href="https://yasm.com/wiki/en/index.php/VeriSM_and_YaSM" title="VeriSM and YaSM">VeriSM</a>™.</html>

Andrea at 14:22, 21 September 2024

2024-09-21T14:22:45Z

Show changes

Andrea at 16:35, 29 December 2023

2023-12-29T16:35:42Z

← Older revision		Revision as of 18:35, 29 December 2023
Line 7:		Line 7:
	<meta property="og:site_name" content="YaSM Service Management">		<meta property="og:site_name" content="YaSM Service Management">
	<meta property="og:type" content="article" />		<meta property="og:type" content="article" />
	~~<meta property="fb:admins" content="100002035253209" />~~
	~~<meta property="fb:admins" content="100002592864414" />~~
	<meta property="og:image" content="https://yasm.com/wiki/en/img/service-management/what-is-service-management.jpg" />		<meta property="og:image" content="https://yasm.com/wiki/en/img/service-management/what-is-service-management.jpg" />
	<meta property="og:image:width" content="1200" />		<meta property="og:image:width" content="1200" />
	<meta property="og:image:height" content="900" />		<meta property="og:image:height" content="900" />
	~~<meta name="twitter:card" content="summary_large_image">~~
	~~<meta name="twitter:site" content="@yasmcom">~~
	~~<meta name="twitter:creator" content="@yasmcom">~~
	~~<meta name="twitter:title" content="What is Service Management?">~~
	<meta name="twitter:description" content="Service management is a management discipline aimed at providing quality services that customers will value, buy and use. As a professional domain, service management has been maturing for decades.">
	~~<meta name="twitter:image" content="https://yasm.com/wiki/en/img/service-management/16x9/what-is-service-management.jpg">~~
	~~<meta name="twitter:image:alt" content="FAQs on service management: Goals / benefits, best practices, key processes / practices, frameworks, and the service management process model.">~~
	</itpmch>		</itpmch>
	<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/Service-Management"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="140" height="36" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/></html>		<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/Service-Management"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="140" height="36" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/></html>
	<p> </p>		<p> </p>

	<span id="Definition"><span id="md-webpage-description" itemprop="description">~~[[Service Management\|~~Service management]] is a management discipline aimed at providing quality [[Service\|services]] that customers will value, buy and use.<br /><br />As a professional domain, service management has been maturing for decades. Today, organizations that provide services can tap into a huge body of knowledge, including various frameworks and standards that describe service management principles, best practices and [[Service_Management_Processes\|processes]].</span></span>		<span id="Definition"><span id="md-webpage-description" itemprop="description"><b><span style="color:#465674;">Service management</span></b> is a management discipline aimed at providing quality [[Service\|services]] that customers will value, buy and use.<br /><br />As a professional domain, service management has been maturing for decades. Today, organizations that provide services can tap into a huge body of knowledge, including various frameworks and standards that describe service management principles, best practices and [[Service_Management_Processes\|processes]].</span></span>

	<html><div style="float:right; margin-top:2em;"><div id="https://yasm.com/wiki/en/img/service-management/what-is-service-management.jpg" itemscope itemtype="https://schema.org/ImageObject">		<html><div style="float:right; margin-top:2em;"><div id="https://yasm.com/wiki/en/img/service-management/what-is-service-management.jpg" itemscope itemtype="https://schema.org/ImageObject">
Line 70:		Line 61:
	<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-video-camera.png');padding-left: 15px;">		<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-video-camera.png');padding-left: 15px;">
	<li>Video: <a href="https://yasm.com/en/videos/what-is-service-management">What is service management?</a> (10:33 min.)</li></ul>		<li>Video: <a href="https://yasm.com/en/videos/what-is-service-management">What is service management?</a> (10:33 min.)</li></ul>
	<br style="clear:both;"~~/><br~~ /></html>		<br style="clear:both;"/></html>

	==What is good service management?==		==What is good service management?==
Line 115:		Line 106:
	</span>		</span>
	<meta itemprop="keywords" content="service management processes" />		<meta itemprop="keywords" content="service management processes" />
	<img itemprop="thumbnailUrl" style="margin:5px 0px ~~05px~~ 20px; float:right;" src="https://yasm.com/wiki/en/img/yasm-structure/480px/service-management-processes-yasm.jpg" decoding="async" width="480" height="240" title="Service management processes" alt="YaSM service management reference processes for enterprise service management (ESM) / business service management (BSM), IT service management (ITSM) and ISO 20000 initiatives." /></a>		<img itemprop="thumbnailUrl" style="margin:5px 0px 10px 20px; float:right;" src="https://yasm.com/wiki/en/img/yasm-structure/480px/service-management-processes-yasm.jpg" decoding="async" width="480" height="240" title="Service management processes" alt="YaSM service management reference processes for enterprise service management (ESM) / business service management (BSM), IT service management (ITSM) and ISO 20000 initiatives." /></a>
	<div class="thumbcaption" style="margin:0px 0px 20px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 2: Service management processes</b></span><br />Service lifecycle and supporting processes in the YaSM model (➜ <a href="https://yasm.com/wiki/en/index.php/Service_Management_Processes" title="Service management processes">details</a>)</span></div></div></div>		<div class="thumbcaption" style="margin:0px 0px 20px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 2: Service management processes</b></span><br />Service lifecycle and supporting processes in the YaSM model (➜ <a href="https://yasm.com/wiki/en/index.php/Service_Management_Processes" title="Service management processes">details</a>)</span></div></div></div>
	<p style="word-wrap:normal; margin:10px 0px 0px 0px;">The <a href="https://yasm.com/wiki/en/index.php/Service_Management_Processes#Service_lifecycle_processes" title="Service lifecycle processes">service lifecycle</a> consists of five stages which broadly correspond to the following service management processes or practices:</html>		<p style="word-wrap:normal; margin:10px 0px 0px 0px;">The <a href="https://yasm.com/wiki/en/index.php/Service_Management_Processes#Service_lifecycle_processes" title="Service lifecycle processes">service lifecycle</a> consists of five stages which broadly correspond to the following service management processes or practices:</html>
Line 206:		Line 197:
	<p style="word-wrap:normal; margin:10px 0px 0px 0px;">The <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map: The service management process model">YaSM process model</a> is not another framework. It is rather a translation of the vast amount of guidance provided in the service management frameworks into a streamlined, accessible set of processes and document templates (see <a href="https://yasm.com/en/content/products/yasm-process-map-visio/visio-yasm-process-map.jpg" title="Service management process model: The YaSM Process Map">fig. 3</a>).</p>		<p style="word-wrap:normal; margin:10px 0px 0px 0px;">The <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map: The service management process model">YaSM process model</a> is not another framework. It is rather a translation of the vast amount of guidance provided in the service management frameworks into a streamlined, accessible set of processes and document templates (see <a href="https://yasm.com/en/content/products/yasm-process-map-visio/visio-yasm-process-map.jpg" title="Service management process model: The YaSM Process Map">fig. 3</a>).</p>

	<p>YaSM has a clear, consistent structure that helps organizations understand the ideas behind service management.</p>		<p>The YaSM service management model has a clear, consistent structure that helps organizations understand the ideas behind service management.</p>

	<p>Also, the YaSM model is not merely read-only information:</p>		<p>Also, the YaSM model is not merely read-only information:</p>
Line 212:		Line 203:
	<p>All diagrams and documents are fully editable templates, so businesses do not have to start from nothing as they design the service management processes for their organization. YaSM is thus used by organizations to accelerate their adoption of service management best practice.</p>		<p>All diagrams and documents are fully editable templates, so businesses do not have to start from nothing as they design the service management processes for their organization. YaSM is thus used by organizations to accelerate their adoption of service management best practice.</p>

	<p>For more detailed information and examples of the diagrams and documents included in the YaSM process model, please refer to the platform-specific pages about the <a href="https://yasm.com/en/products/yasm-process-map-visio" title="YaSM process templates for Visio">YaSM Process Map for Visio</a>, the <a href="https://yasm.com/en/products/yasm-process-map-bic" title="YaSM process model for BIC">YaSM Process Map for BIC / BIC Process Design</a> and the <a href="https://yasm.com/en/products/yasm-process-map-aris" title="YaSM reference process model for ARIS">YaSM ~~Process Map~~ for ARIS</a>. Additionally, the process model is available in <a href="https://yasm.com/en/products/service-management-templates-bpmn-xml" title="Service management templates in BPMN XML">BPMN XML format</a>.</p>		<p>For more detailed information and examples of the diagrams and documents included in the YaSM process model, please refer to the platform-specific pages about the <a href="https://yasm.com/en/products/yasm-process-map-visio" title="YaSM process templates for Visio">YaSM Process Map for Visio</a>, the <a href="https://yasm.com/en/products/yasm-process-map-bic" title="YaSM process model for BIC">YaSM Process Map for BIC / BIC Process Design</a> and the <a href="https://yasm.com/en/products/yasm-process-map-aris" title="YaSM reference process model for ARIS">YaSM reference model for ARIS</a>. Additionally, the process model is available in <a href="https://yasm.com/en/products/service-management-templates-bpmn-xml" title="Service management templates in BPMN XML">BPMN XML format</a>.</p>

	<p style="clear:both;">See also: <a href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="YaSM and ITIL (ITIL 4)">YaSM and ITIL<sup><small>®</small></sup> (ITIL 4)</a>, <a href="https://yasm.com/wiki/en/index.php/YaSM_and_COBIT" title="YaSM and COBIT">COBIT</a><sup><small>®</small></sup>, <a href="https://yasm.com/wiki/en/index.php/YaSM_and_CMMI_for_Services_-_CMMI-SVC" title="YaSM and CMMI-SVC">CMMI-SVC</a><sup><small>®</small></sup>, <a href="https://yasm.com/wiki/en/index.php/FitSM_and_YaSM" title="FitSM (Federated IT Service Management) and YaSM">FitSM</a>, <a href="https://yasm.com/wiki/en/index.php/SIAM_and_YaSM" title="SIAM 'Service Integration and Management' and YaSM">SIAM</a>™, and <a href="https://yasm.com/wiki/en/index.php/VeriSM_and_YaSM" title="VeriSM and YaSM">VeriSM</a>™.</html>		<p style="clear:both;">See also: <a href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="YaSM and ITIL (ITIL 4)">YaSM and ITIL<sup><small>®</small></sup> (ITIL 4)</a>, <a href="https://yasm.com/wiki/en/index.php/YaSM_and_COBIT" title="YaSM and COBIT">COBIT</a><sup><small>®</small></sup>, <a href="https://yasm.com/wiki/en/index.php/YaSM_and_CMMI_for_Services_-_CMMI-SVC" title="YaSM and CMMI-SVC">CMMI-SVC</a><sup><small>®</small></sup>, <a href="https://yasm.com/wiki/en/index.php/FitSM_and_YaSM" title="FitSM (Federated IT Service Management) and YaSM">FitSM</a>, <a href="https://yasm.com/wiki/en/index.php/SIAM_and_YaSM" title="SIAM 'Service Integration and Management' and YaSM">SIAM</a>™, and <a href="https://yasm.com/wiki/en/index.php/VeriSM_and_YaSM" title="VeriSM and YaSM">VeriSM</a>™.</html>

Andrea at 13:16, 11 December 2023

2023-12-11T13:16:29Z

Andrea at 16:24, 17 September 2023

2023-09-17T16:24:34Z

← Older revision		Revision as of 18:24, 17 September 2023
Line 212:		Line 212:
	<p>All diagrams and documents are fully editable templates, so businesses do not have to start from nothing as they design the service management processes for their organization. YaSM is thus used by organizations to accelerate their adoption of service management best practice.</p>		<p>All diagrams and documents are fully editable templates, so businesses do not have to start from nothing as they design the service management processes for their organization. YaSM is thus used by organizations to accelerate their adoption of service management best practice.</p>

	<p>For more detailed information and examples of the diagrams and documents included in the YaSM process model, please refer to the platform-specific pages about the <a href="https://yasm.com/en/products/yasm-process-map-visio" title="YaSM process templates for Visio">YaSM Process Map for Visio</a> and the <a href="https://yasm.com/en/products/yasm-process-map-aris" title="YaSM reference process model for ARIS">YaSM Process Map for ARIS</a> Additionally, the process model is available in <a href="https://yasm.com/en/products/service-management-templates-bpmn-xml" title="Service management templates in BPMN XML">BPMN XML format</a>.</p>		<p>For more detailed information and examples of the diagrams and documents included in the YaSM process model, please refer to the platform-specific pages about the <a href="https://yasm.com/en/products/yasm-process-map-visio" title="YaSM process templates for Visio">YaSM Process Map for Visio</a>, the <a href="https://yasm.com/en/products/yasm-process-map-bic" title="YaSM process model for BIC">YaSM Process Map for BIC / BIC Process Design</a> and the <a href="https://yasm.com/en/products/yasm-process-map-aris" title="YaSM reference process model for ARIS">YaSM Process Map for ARIS</a>. Additionally, the process model is available in <a href="https://yasm.com/en/products/service-management-templates-bpmn-xml" title="Service management templates in BPMN XML">BPMN XML format</a>.</p>

	<p style="clear:both;">See also: <a href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="YaSM and ITIL (ITIL 4)">YaSM and ITIL<sup><small>®</small></sup> (ITIL 4)</a>, <a href="https://yasm.com/wiki/en/index.php/YaSM_and_COBIT" title="YaSM and COBIT">COBIT</a><sup><small>®</small></sup>, <a href="https://yasm.com/wiki/en/index.php/YaSM_and_CMMI_for_Services_-_CMMI-SVC" title="YaSM and CMMI-SVC">CMMI-SVC</a><sup><small>®</small></sup>, <a href="https://yasm.com/wiki/en/index.php/FitSM_and_YaSM" title="FitSM (Federated IT Service Management) and YaSM">FitSM</a>, <a href="https://yasm.com/wiki/en/index.php/SIAM_and_YaSM" title="SIAM 'Service Integration and Management' and YaSM">SIAM</a>™, and <a href="https://yasm.com/wiki/en/index.php/VeriSM_and_YaSM" title="VeriSM and YaSM">VeriSM</a>™.</html>		<p style="clear:both;">See also: <a href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="YaSM and ITIL (ITIL 4)">YaSM and ITIL<sup><small>®</small></sup> (ITIL 4)</a>, <a href="https://yasm.com/wiki/en/index.php/YaSM_and_COBIT" title="YaSM and COBIT">COBIT</a><sup><small>®</small></sup>, <a href="https://yasm.com/wiki/en/index.php/YaSM_and_CMMI_for_Services_-_CMMI-SVC" title="YaSM and CMMI-SVC">CMMI-SVC</a><sup><small>®</small></sup>, <a href="https://yasm.com/wiki/en/index.php/FitSM_and_YaSM" title="FitSM (Federated IT Service Management) and YaSM">FitSM</a>, <a href="https://yasm.com/wiki/en/index.php/SIAM_and_YaSM" title="SIAM 'Service Integration and Management' and YaSM">SIAM</a>™, and <a href="https://yasm.com/wiki/en/index.php/VeriSM_and_YaSM" title="VeriSM and YaSM">VeriSM</a>™.</html>

Andrea at 14:40, 13 September 2023

2023-09-13T14:40:43Z

← Older revision		Revision as of 16:40, 13 September 2023
Line 189:		Line 189:
	<meta itemprop="width" content="1200" />		<meta itemprop="width" content="1200" />
	<meta itemprop="height" content="675" />		<meta itemprop="height" content="675" />
			<meta itemprop="dateCreated" content="2015-08-09" />
			<meta itemprop="datePublished" content="2019-05-15" />
			<meta itemprop="dateModified" content="2023-09-13" />
	<span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject">		<span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject">
	<meta itemprop="url" content="https://yasm.com/en/content/products/yasm-process-map-visio/480px/visio-yasm-process-map.jpg" />		<meta itemprop="url" content="https://yasm.com/en/content/products/yasm-process-map-visio/480px/visio-yasm-process-map.jpg" />
Line 195:		Line 198:
	<meta itemprop="dateModified" content="2022-06-23" />		<meta itemprop="dateModified" content="2022-06-23" />
	<meta itemprop="datePublished" content="2022-06-23" />		<meta itemprop="datePublished" content="2022-06-23" />
			<meta itemprop="dateModified" content="2023-09-13" />
	</span>		</span>
	<meta itemprop="keywords" content="yasm service management" />		<meta itemprop="keywords" content="yasm service management" />

Andrea at 10:56, 27 March 2023

2023-03-27T10:56:52Z

Andrea at 13:02, 19 July 2022

2022-07-19T13:02:31Z

Andrea at 17:07, 17 July 2022

2022-07-17T17:07:21Z

← Older revision		Revision as of 19:07, 17 July 2022
Line 50:		Line 50:
	<meta itemprop="keywords" content="service management FAQ" />		<meta itemprop="keywords" content="service management FAQ" />
	<img itemprop="thumbnailUrl" style="margin:0px 0px 15px 20px; float:right;" src="https://yasm.com/wiki/en/img/service-management/480px/what-is-service-management.jpg" width="480" height="360" title="FAQ: What is service management?" alt="FAQs on service management: Goals / benefits, best practices, key processes / practices, frameworks, and the service management process model." /></a><br style="clear:both;"/>		<img itemprop="thumbnailUrl" style="margin:0px 0px 15px 20px; float:right;" src="https://yasm.com/wiki/en/img/service-management/480px/what-is-service-management.jpg" width="480" height="360" title="FAQ: What is service management?" alt="FAQs on service management: Goals / benefits, best practices, key processes / practices, frameworks, and the service management process model." /></a><br style="clear:both;"/>
	<div class="thumbcaption" style="margin:5px 0px 20px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: What is service management?</b></span><br />Frequently asked questions (FAQs) on service management</span></div></div></div></html>		<div class="thumbcaption" style="margin:5px 0px 20px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: <a href="https://yasm.com/wiki/en/img/service-management/what-is-service-management.jpg" title="What is service management?">What is service management?</a></b></span><br />Frequently asked questions (FAQs) on service management</span></div></div></div></html>
	<p> </p>		<p> </p>

Line 264:		Line 264:
	<time itemprop="dateCreated" datetime="2021-02-18"></time>		<time itemprop="dateCreated" datetime="2021-02-18"></time>
	<time itemprop="datePublished" datetime="2021-02-19"></time>		<time itemprop="datePublished" datetime="2021-02-19"></time>
	<time itemprop="dateModified" datetime="2022-06-23"></time>		<time itemprop="dateModified" datetime="2022-07-18"></time>
	<meta itemprop="about" content="service management" />		<meta itemprop="about" content="service management" />
	<link itemprop="primaryImageOfPage" href="https://yasm.com/wiki/en/img/service-management/what-is-service-management.jpg" />		<link itemprop="primaryImageOfPage" href="https://yasm.com/wiki/en/img/service-management/what-is-service-management.jpg" />

Andrea at 14:47, 23 June 2022

2022-06-23T14:47:15Z

Show changes

← Older revision		Revision as of 15:16, 11 December 2023
Line 66:		Line 66:
	<p> </p>		<p> </p>

	<html><a href="https://yasm.com/en/videos/what-is-service-management" ><img srcset="https://yasm.com/en/content/videos/what-is-service-management/480px/what-is-service-management-video.jpg 480w, https://yasm.com/en/content/videos/what-is-service-management/what-is-service-management-video.jpg 1280w" sizes="100vw" src="https://yasm.com/en/content/videos/what-is-service-management/what-is-service-management-video.jpg" width="480" height="270" class="thumbimage" alt="Video: What is Service Management? How service management helps organizations build up a loyal customer base." title="Start the video: What is Service Management?" style="display: block; float: right; margin-right: 0px; margin-bottom: 10px; margin-left: 10px" /></a>		<html><a href="https://yasm.com/en/videos/what-is-service-management" ><img srcset="https://yasm.com/en/content/videos/what-is-service-management/480px/what-is-service-management-video.jpg 480w, https://yasm.com/en/content/videos/what-is-service-management/what-is-service-management-video.jpg 1280w" sizes="100vw" src="https://yasm.com/en/content/videos/what-is-service-management/480px/what-is-service-management-video.jpg" decoding="async" width="480" height="270" class="thumbimage" alt="Video: What is Service Management? How service management helps organizations build up a loyal customer base." title="Start the video: What is Service Management?" style="display: block; float: right; margin-right: 0px; margin-bottom: 10px; margin-left: 10px" /></a>
	<p style="margin-top: 0; word-wrap:normal;">In this video, Stefan Kempter explains how service management helps organizations build up a loyal customer base, and why the topic is getting a lot of attention these days.</p>		<p style="margin-top: 0; word-wrap:normal;">In this video, Stefan Kempter explains how service management helps organizations build up a loyal customer base, and why the topic is getting a lot of attention these days.</p>
	<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-video-camera.png');padding-left: 15px;">		<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-video-camera.png');padding-left: 15px;">
Line 74:		Line 74:
	==What is good service management?==		==What is good service management?==

	Service management should always start with the service consumer: Service providers need to understand their consumers to develop and offer an attractive range (or "portfolio") of services.		Service management should always start with the service consumer: Service providers need to understand their consumers to develop and offer an attractive range (or "[[Service_Portfolio_-_Template\|portfolio]]") of services.

	To this end, service providers will typically		To this end, service providers will typically
Line 115:		Line 115:
	</span>		</span>
	<meta itemprop="keywords" content="service management processes" />		<meta itemprop="keywords" content="service management processes" />
	<img itemprop="thumbnailUrl" style="margin:5px 0px 05px 20px; float:right;" src="https://yasm.com/wiki/en/img/yasm-structure/480px/service-management-processes-yasm.jpg" width="480" height="240" title="Service management processes" alt="YaSM service management reference processes for enterprise service management (ESM) / business service management (BSM), IT service management (ITSM) and ISO 20000 initiatives." /></a>		<img itemprop="thumbnailUrl" style="margin:5px 0px 05px 20px; float:right;" src="https://yasm.com/wiki/en/img/yasm-structure/480px/service-management-processes-yasm.jpg" decoding="async" width="480" height="240" title="Service management processes" alt="YaSM service management reference processes for enterprise service management (ESM) / business service management (BSM), IT service management (ITSM) and ISO 20000 initiatives." /></a>
	<div class="thumbcaption" style="margin:0px 0px 20px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 2: Service management processes</b></span><br />Service lifecycle and supporting processes in the YaSM model (➜ <a href="https://yasm.com/wiki/en/index.php/Service_Management_Processes" title="Service management processes">details</a>)</span></div></div></div>		<div class="thumbcaption" style="margin:0px 0px 20px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 2: Service management processes</b></span><br />Service lifecycle and supporting processes in the YaSM model (➜ <a href="https://yasm.com/wiki/en/index.php/Service_Management_Processes" title="Service management processes">details</a>)</span></div></div></div>
	<p style="word-wrap:normal; margin:10px 0px 0px 0px;">The <a href="https://yasm.com/wiki/en/index.php/Service_Management_Processes#Service_lifecycle_processes" title="Service lifecycle processes">service lifecycle</a> consists of five stages which broadly correspond to the following service management processes or practices:</html>		<p style="word-wrap:normal; margin:10px 0px 0px 0px;">The <a href="https://yasm.com/wiki/en/index.php/Service_Management_Processes#Service_lifecycle_processes" title="Service lifecycle processes">service lifecycle</a> consists of five stages which broadly correspond to the following service management processes or practices:</html>
Line 202:		Line 202:
	<meta itemprop="keywords" content="yasm service management" />		<meta itemprop="keywords" content="yasm service management" />
	<meta itemprop="keywords" content="service management templates" />		<meta itemprop="keywords" content="service management templates" />
	<img itemprop="thumbnailUrl" style="margin:5px 0px 10px 20px; float:right;" src="https://yasm.com/en/content/products/yasm-process-map-visio/480px/visio-yasm-process-map.jpg" width="480" height="270" title="Service management process model" alt="The YaSM Process Map for Visio is a complete service management process model, used by service providers in the fields of ESM / BSM and IT service management." /></a>		<img itemprop="thumbnailUrl" style="margin:5px 0px 10px 20px; float:right;" src="https://yasm.com/en/content/products/yasm-process-map-visio/480px/visio-yasm-process-map.jpg" decoding="async" width="480" height="270" title="Service management process model" alt="The YaSM Process Map for Visio is a complete service management process model, used by service providers in the fields of ESM / BSM and IT service management." /></a>
	<div class="thumbcaption" style="margin:0px 0px 20px 20px"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 3: Service management process templates</b></span><br />The YaSM process model for Visio<sup><small>®</small></sup> (➜ <a href="https://yasm.com/en/products/yasm-process-map-visio" title="YaSM Process Map for Visio">details</a>)</span></div></div></div>		<div class="thumbcaption" style="margin:0px 0px 20px 20px"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 3: Service management process templates</b></span><br />The YaSM process model for Visio<sup><small>®</small></sup> (➜ <a href="https://yasm.com/en/products/yasm-process-map-visio" title="YaSM Process Map for Visio">details</a>)</span></div></div></div>
	<p style="word-wrap:normal; margin:10px 0px 0px 0px;">The <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map: The service management process model">YaSM process model</a> is not another framework. It is rather a translation of the vast amount of guidance provided in the service management frameworks into a streamlined, accessible set of processes and document templates (see <a href="https://yasm.com/en/content/products/yasm-process-map-visio/visio-yasm-process-map.jpg" title="Service management process model: The YaSM Process Map">fig. 3</a>).</p>		<p style="word-wrap:normal; margin:10px 0px 0px 0px;">The <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map: The service management process model">YaSM process model</a> is not another framework. It is rather a translation of the vast amount of guidance provided in the service management frameworks into a streamlined, accessible set of processes and document templates (see <a href="https://yasm.com/en/content/products/yasm-process-map-visio/visio-yasm-process-map.jpg" title="Service management process model: The YaSM Process Map">fig. 3</a>).</p>

← Older revision		Revision as of 12:56, 27 March 2023
Line 9:		Line 9:
	<meta property="fb:admins" content="100002035253209" />		<meta property="fb:admins" content="100002035253209" />
	<meta property="fb:admins" content="100002592864414" />		<meta property="fb:admins" content="100002592864414" />
	<meta property="og:image" content="https://yasm.com/wiki/en/img/service-management~~/16x9~~/what-is-service-management.jpg" />		<meta property="og:image" content="https://yasm.com/wiki/en/img/service-management/what-is-service-management.jpg" />
	<meta property="og:image:width" content="1200" />		<meta property="og:image:width" content="1200" />
	<meta property="og:image:height" content="~~675~~" />		<meta property="og:image:height" content="900" />
	<meta name="twitter:card" content="summary_large_image">		<meta name="twitter:card" content="summary_large_image">
	<meta name="twitter:site" content="@yasmcom">		<meta name="twitter:site" content="@yasmcom">
Line 23:		Line 23:
	<p> </p>		<p> </p>

	<span id="~~What_is_service_management.3F~~"><span id="md-webpage-description" itemprop="description">[[Service Management\|Service management]] is a management discipline aimed at providing quality [[Service\|services]] that customers will value, buy and use.<br /><br />As a professional domain, service management has been maturing for decades. Today, organizations that provide services can tap into a huge body of knowledge, including various frameworks and standards that describe service management principles, best practices and [[Service_Management_Processes\|processes]].</span></span>		<span id="Definition"><span id="md-webpage-description" itemprop="description">[[Service Management\|Service management]] is a management discipline aimed at providing quality [[Service\|services]] that customers will value, buy and use.<br /><br />As a professional domain, service management has been maturing for decades. Today, organizations that provide services can tap into a huge body of knowledge, including various frameworks and standards that describe service management principles, best practices and [[Service_Management_Processes\|processes]].</span></span>

	<html><div style="float:right; margin-top:2em;"><div id="https://yasm.com/wiki/en/img/service-management/what-is-service-management.jpg" itemscope itemtype="https://schema.org/ImageObject">		<html><div style="float:right; margin-top:2em;"><div id="https://yasm.com/wiki/en/img/service-management/what-is-service-management.jpg" itemscope itemtype="https://schema.org/ImageObject">
Line 50:		Line 50:
	<meta itemprop="keywords" content="service management FAQ" />		<meta itemprop="keywords" content="service management FAQ" />
	<img itemprop="contentUrl" style="margin:0px 0px 15px 20px; float:right;" srcset="https://yasm.com/wiki/en/img/service-management/480px/what-is-service-management.jpg 480w, https://yasm.com/wiki/en/img/service-management/what-is-service-management.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/service-management/what-is-service-management.jpg" width="480" height="360" title="FAQ: What is service management?" alt="FAQs on service management: Goals / benefits, best practices, key processes / practices, frameworks, and the service management process model." /></a><br style="clear:both;"/>		<img itemprop="contentUrl" style="margin:0px 0px 15px 20px; float:right;" srcset="https://yasm.com/wiki/en/img/service-management/480px/what-is-service-management.jpg 480w, https://yasm.com/wiki/en/img/service-management/what-is-service-management.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/service-management/what-is-service-management.jpg" width="480" height="360" title="FAQ: What is service management?" alt="FAQs on service management: Goals / benefits, best practices, key processes / practices, frameworks, and the service management process model." /></a><br style="clear:both;"/>
	<div class="thumbcaption" style="margin:~~5px~~ 0px 20px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: <a href="https://yasm.com/wiki/en/img/service-management/what-is-service-management.jpg" title="What is service management?">What is service management?</a></b></span><br />Frequently asked questions (FAQs) on service management</span></div></div></div></html>		<div class="thumbcaption" style="margin:0px 0px 20px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: <a href="https://yasm.com/wiki/en/img/service-management/what-is-service-management.jpg" title="What is service management?">What is service management?</a></b></span><br />Frequently asked questions (FAQs) on service management</span></div></div></div></html>
	<p> </p>		<p> </p>

Line 159:		Line 159:
	Most of these frameworks started their life with a focus on IT service management (ITSM), and they still include lots of guidance for the use of technology.		Most of these frameworks started their life with a focus on IT service management (ITSM), and they still include lots of guidance for the use of technology.

	But it has always been true that a service is a service, no matter whether it is an IT or a non-IT service, and as such the ideas behind ITSM can also be applied to other areas of a business, including HR, sales, marketing, facilities, etc. This growing trend of applying ITSM principles outside of IT has become to be known as "[[Enterprise_Service_Management_(ESM)_and_YaSM\|enterprise service management ~~(ESM)~~]]".		But it has always been true that a service is a service, no matter whether it is an IT or a non-IT service, and as such the ideas behind ITSM can also be applied to other areas of a business, including HR, sales, marketing, facilities, etc. This growing trend of applying ITSM principles outside of IT has become to be known as "[[Enterprise_Service_Management_(ESM)_and_YaSM\|enterprise service management]]".

	Today, most frameworks have dropped the distinction between ITSM and ESM and simply relate to "service management".		Today, most frameworks have dropped the distinction between ITSM and ESM and simply relate to "service management".
Line 208:		Line 208:
	<p>All diagrams and documents are fully editable templates, so businesses do not have to start from nothing as they design the service management processes for their organization. YaSM is thus used by organizations to accelerate their adoption of service management best practice.</p>		<p>All diagrams and documents are fully editable templates, so businesses do not have to start from nothing as they design the service management processes for their organization. YaSM is thus used by organizations to accelerate their adoption of service management best practice.</p>

	<p>For more detailed information and examples of the diagrams and documents included in the YaSM process model, please refer to the platform-specific pages about the <a href="https://yasm.com/en/products/yasm-process-map-visio" title="YaSM process templates for Visio">YaSM Process Map for Visio</a> and the <a href="https://yasm.com/en/products/yasm-process-map-aris" title="YaSM reference process model for ARIS">YaSM Process Map for ARIS</a>.</p>		<p>For more detailed information and examples of the diagrams and documents included in the YaSM process model, please refer to the platform-specific pages about the <a href="https://yasm.com/en/products/yasm-process-map-visio" title="YaSM process templates for Visio">YaSM Process Map for Visio</a> and the <a href="https://yasm.com/en/products/yasm-process-map-aris" title="YaSM reference process model for ARIS">YaSM Process Map for ARIS</a> Additionally, the process model is available in <a href="https://yasm.com/en/products/service-management-templates-bpmn-xml" title="Service management templates in BPMN XML">BPMN XML format</a>.</p>

	<p style="clear:both;">See also: <a href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="YaSM and ITIL (ITIL 4)">YaSM and ITIL<sup><small>®</small></sup> (ITIL 4)</a>, <a href="https://yasm.com/wiki/en/index.php/YaSM_and_COBIT" title="YaSM and COBIT">COBIT</a><sup><small>®</small></sup>, <a href="https://yasm.com/wiki/en/index.php/YaSM_and_CMMI_for_Services_-_CMMI-SVC" title="YaSM and CMMI-SVC">CMMI-SVC</a><sup><small>®</small></sup>, <a href="https://yasm.com/wiki/en/index.php/FitSM_and_YaSM" title="FitSM (Federated IT Service Management) and YaSM">FitSM</a>, <a href="https://yasm.com/wiki/en/index.php/SIAM_and_YaSM" title="SIAM 'Service Integration and Management' and YaSM">SIAM</a>™, and <a href="https://yasm.com/wiki/en/index.php/VeriSM_and_YaSM" title="VeriSM and YaSM">VeriSM</a>™.</html>		<p style="clear:both;">See also: <a href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="YaSM and ITIL (ITIL 4)">YaSM and ITIL<sup><small>®</small></sup> (ITIL 4)</a>, <a href="https://yasm.com/wiki/en/index.php/YaSM_and_COBIT" title="YaSM and COBIT">COBIT</a><sup><small>®</small></sup>, <a href="https://yasm.com/wiki/en/index.php/YaSM_and_CMMI_for_Services_-_CMMI-SVC" title="YaSM and CMMI-SVC">CMMI-SVC</a><sup><small>®</small></sup>, <a href="https://yasm.com/wiki/en/index.php/FitSM_and_YaSM" title="FitSM (Federated IT Service Management) and YaSM">FitSM</a>, <a href="https://yasm.com/wiki/en/index.php/SIAM_and_YaSM" title="SIAM 'Service Integration and Management' and YaSM">SIAM</a>™, and <a href="https://yasm.com/wiki/en/index.php/VeriSM_and_YaSM" title="VeriSM and YaSM">VeriSM</a>™.</html>
Line 238:		Line 238:
	<span itemprop="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList">		<span itemprop="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList">
	<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">		<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
	<a itemprop="item" href="https://yasm.com/wiki/en/index.php/Service_Management#~~What_is_service_management.3F~~"> <span itemprop="name">~~What is service management?~~</span></a>		<a itemprop="item" href="https://yasm.com/wiki/en/index.php/Service_Management#Definition"> <span itemprop="name">Definition</span></a>
	<meta itemprop="position" content="1" /></span> ›		<meta itemprop="position" content="1" /></span> ›
	<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">		<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
Line 262:		Line 262:
	<meta itemprop="alternativeHeadline" content="FAQ: Service Management" />		<meta itemprop="alternativeHeadline" content="FAQ: Service Management" />
	<link itemprop="url" href="https://yasm.com/wiki/en/index.php/Service_Management" />		<link itemprop="url" href="https://yasm.com/wiki/en/index.php/Service_Management" />
	~~<time itemprop="dateCreated" datetime="2021-02-18"></time>~~
	~~<time itemprop="datePublished" datetime="2021-02-19"></time>~~
	~~<time itemprop="dateModified" datetime="2022-09-28"></time>~~
	<meta itemprop="about" content="service management" />		<meta itemprop="about" content="service management" />
	<link itemprop="primaryImageOfPage" href="https://yasm.com/wiki/en/img/service-management/what-is-service-management.jpg" />		<link itemprop="primaryImageOfPage" href="https://yasm.com/wiki/en/img/service-management/what-is-service-management.jpg" />

← Older revision		Revision as of 15:02, 19 July 2022
Line 5:		Line 5:
	<meta property="og:title" content="What is Service Management? \| YaSM Service Management Wiki" />		<meta property="og:title" content="What is Service Management? \| YaSM Service Management Wiki" />
	<meta property="og:description" content="Service management is a management discipline aimed at providing quality services that customers will value, buy and use. As a professional domain, service management has been maturing for decades." />		<meta property="og:description" content="Service management is a management discipline aimed at providing quality services that customers will value, buy and use. As a professional domain, service management has been maturing for decades." />
	<meta property="og:site_name" content="YaSM">		<meta property="og:site_name" content="YaSM Service Management">
	<meta property="og:type" content="article" />		<meta property="og:type" content="article" />
	<meta property="fb:admins" content="100002035253209" />		<meta property="fb:admins" content="100002035253209" />
Line 23:		Line 23:
	<p> </p>		<p> </p>

	<span id="What_is_service_management?"><span id="md-webpage-description" itemprop="description">[[Service Management\|Service management]] is a management discipline aimed at providing quality services that customers will value, buy and use.<br /><br />As a professional domain, service management has been maturing for decades. Today, organizations that provide services can tap into a huge body of knowledge, including various frameworks and standards that describe service management principles, best practices and [[Service_Management_Processes\|processes]].</span></span>		<span id="What_is_service_management.3F"><span id="md-webpage-description" itemprop="description">[[Service Management\|Service management]] is a management discipline aimed at providing quality [[Service\|services]] that customers will value, buy and use.<br /><br />As a professional domain, service management has been maturing for decades. Today, organizations that provide services can tap into a huge body of knowledge, including various frameworks and standards that describe service management principles, best practices and [[Service_Management_Processes\|processes]].</span></span>

	<html><div style="float:right; margin-top:2em;"><div id="https://yasm.com/wiki/en/img/service-management/what-is-service-management.jpg" itemscope itemtype="https://schema.org/ImageObject">		<html><div style="float:right; margin-top:2em;"><div id="https://yasm.com/wiki/en/img/service-management/what-is-service-management.jpg" itemscope itemtype="https://schema.org/ImageObject">
Line 49:		Line 49:
	<meta itemprop="keywords" content="What is service management?" />		<meta itemprop="keywords" content="What is service management?" />
	<meta itemprop="keywords" content="service management FAQ" />		<meta itemprop="keywords" content="service management FAQ" />
	<img itemprop="~~thumbnailUrl~~" style="margin:0px 0px 15px 20px; float:right;" ~~src~~="https://yasm.com/wiki/en/img/service-management/480px/what-is-service-management.jpg" width="480" height="360" title="FAQ: What is service management?" alt="FAQs on service management: Goals / benefits, best practices, key processes / practices, frameworks, and the service management process model." /></a><br style="clear:both;"/>		<img itemprop="contentUrl" style="margin:0px 0px 15px 20px; float:right;" srcset="https://yasm.com/wiki/en/img/service-management/480px/what-is-service-management.jpg 480w, https://yasm.com/wiki/en/img/service-management/what-is-service-management.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/service-management/what-is-service-management.jpg" width="480" height="360" title="FAQ: What is service management?" alt="FAQs on service management: Goals / benefits, best practices, key processes / practices, frameworks, and the service management process model." /></a><br style="clear:both;"/>
	<div class="thumbcaption" style="margin:5px 0px 20px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: <a href="https://yasm.com/wiki/en/img/service-management/what-is-service-management.jpg" title="What is service management?">What is service management?</a></b></span><br />Frequently asked questions (FAQs) on service management</span></div></div></div></html>		<div class="thumbcaption" style="margin:5px 0px 20px 20px;"><span itemprop="caption"><span style="font-variant:small-caps;"><b>Fig. 1: <a href="https://yasm.com/wiki/en/img/service-management/what-is-service-management.jpg" title="What is service management?">What is service management?</a></b></span><br />Frequently asked questions (FAQs) on service management</span></div></div></div></html>
	<p> </p>		<p> </p>
Line 66:		Line 66:
	<p> </p>		<p> </p>

	<html><a href="https://yasm.com/en/videos/what-is-service-management" ><img ~~src~~="https://yasm.com/en/content/videos/what-is-service-management/480px/what-is-service-management-video.jpg" width="480" height="270" class="thumbimage" alt="Video: What is Service Management? How service management helps organizations build up a loyal customer base." title="Start the video: What is Service Management?" style="display: block; float: right; margin-right: ~~10px~~; margin-bottom: 10px; margin-left: ~~30px~~" /></a>		<html><a href="https://yasm.com/en/videos/what-is-service-management" ><img srcset="https://yasm.com/en/content/videos/what-is-service-management/480px/what-is-service-management-video.jpg 480w, https://yasm.com/en/content/videos/what-is-service-management/what-is-service-management-video.jpg 1280w" sizes="100vw" src="https://yasm.com/en/content/videos/what-is-service-management/what-is-service-management-video.jpg" width="480" height="270" class="thumbimage" alt="Video: What is Service Management? How service management helps organizations build up a loyal customer base." title="Start the video: What is Service Management?" style="display: block; float: right; margin-right: 0px; margin-bottom: 10px; margin-left: 10px" /></a>
	<p style="margin-top: 0; word-wrap:normal;">~~Watch~~ ~~the~~ video~~: How~~ service management helps organizations build up a loyal customer base, and why the topic is getting a lot of attention these days.</p>		<p style="margin-top: 0; word-wrap:normal;">In this video, Stefan Kempter explains how service management helps organizations build up a loyal customer base, and why the topic is getting a lot of attention these days.</p>
	<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-video-camera.png');padding-left: 15px;">		<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-video-camera.png');padding-left: 15px;">
	<li>~~"~~<a href="https://yasm.com/en/videos/what-is-service-management">What is service management?</a>~~"~~ (10:33 min.)</li></ul>		<li>Video: <a href="https://yasm.com/en/videos/what-is-service-management">What is service management?</a> (10:33 min.)</li></ul>
	<br style="clear:both;"/><br /></html>		<br style="clear:both;"/><br /></html>

	==What is "good" service management?==		==What is good service management?==

	Service management should always start with the service consumer: Service providers need to understand their consumers to develop and offer an attractive range (or "portfolio") of services.		Service management should always start with the service consumer: Service providers need to understand their consumers to develop and offer an attractive range (or "portfolio") of services.
Line 244:		Line 244:
	<meta itemprop="position" content="2" /></span> ›		<meta itemprop="position" content="2" /></span> ›
	<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">		<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
	<a itemprop="item" href="https://yasm.com/wiki/en/index.php/Service_Management#~~What_is_.22good.22_service_management~~.3F"> <span itemprop="name">'Good' service management</span></a>		<a itemprop="item" href="https://yasm.com/wiki/en/index.php/Service_Management#What_is_good_service_management.3F"> <span itemprop="name">'Good' service management</span></a>
	<meta itemprop="position" content="3" /></span> ›		<meta itemprop="position" content="3" /></span> ›
	<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">		<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
Line 264:		Line 264:
	<time itemprop="dateCreated" datetime="2021-02-18"></time>		<time itemprop="dateCreated" datetime="2021-02-18"></time>
	<time itemprop="datePublished" datetime="2021-02-19"></time>		<time itemprop="datePublished" datetime="2021-02-19"></time>
	<time itemprop="dateModified" datetime="2022-07-18"></time>		<time itemprop="dateModified" datetime="2022-09-28"></time>
	<meta itemprop="about" content="service management" />		<meta itemprop="about" content="service management" />
	<link itemprop="primaryImageOfPage" href="https://yasm.com/wiki/en/img/service-management/what-is-service-management.jpg" />		<link itemprop="primaryImageOfPage" href="https://yasm.com/wiki/en/img/service-management/what-is-service-management.jpg" />