What is YaSM - Revision history

Andrea at 10:04, 17 February 2025

2025-02-17T10:04:15Z

← Older revision		Revision as of 12:04, 17 February 2025
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	<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/Was_ist_YaSM"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/></html>		<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/Was_ist_YaSM"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/></html>
	~~<p> </p>~~

	Why <b><span style="color:#465674;">'Yet another Service Management Model'</span></b>? The idea behind <b><span style="color:#465674;">YaSM®</span></b> [[#YaSM\|[1]]] is not to add yet another service management framework to the many that are already in existence, but to describe a straightforward set of processes that enables organizations to learn by example and bridge the gap between theory and practice.		Why <b><span style="color:#465674;">'Yet another Service Management Model'</span></b>? The idea behind <b><span style="color:#465674;">YaSM®</span></b> [[#YaSM\|[1]]] is not to add yet another service management framework to the many that are already in existence, but to describe a straightforward set of processes that enables organizations to learn by example and bridge the gap between theory and practice.
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	Service management frameworks (especially [[ITIL]]®) have until recently been used mainly in the domain of information technology (IT) services, for whom these frameworks were originally created.		Service management frameworks (especially [[ITIL]]®) have until recently been used mainly in the domain of information technology (IT) services, for whom these frameworks were originally created.

	As ITIL grew popular, more and more organizations realized that ITIL and service management best practice can be applied to all types of services, such as HR, financial, healthcare, etc. - a trend that is often referred to as "[[Enterprise Service Management (ESM) and YaSM\|enterprise service management (ESM)]]".		As ITIL grew popular, more and more organizations realized that ITIL and service management best practice can be applied to all [[Service\|types of services]], such as HR, financial, healthcare, etc. - a trend that is often referred to as "[[Enterprise Service Management (ESM) and YaSM\|enterprise service management (ESM)]]".

	So we made a point of ensuring that YaSM is accessible and easy to understand for everyone providing services.		So we made a point of ensuring that YaSM is accessible and easy to understand for everyone providing services.
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	<li><a href="https://yasm.com/en/products/yasm-process-map-bic" title="YaSM Process Map for BIC / BIC Process Design">YaSM Process Map for BIC / BIC Process Design</a>®,</li>		<li><a href="https://yasm.com/en/products/yasm-process-map-bic" title="YaSM Process Map for BIC / BIC Process Design">YaSM Process Map for BIC / BIC Process Design</a>®,</li>
	<li><a href="https://yasm.com/en/products/yasm-process-map-aris" title="The YaSM Process Map for ARIS">YaSM reference model for ARIS</a>™,</li>		<li><a href="https://yasm.com/en/products/yasm-process-map-aris" title="The YaSM Process Map for ARIS">YaSM reference model for ARIS</a>™,</li>
	<li>and ~~also in~~ <a href="https://yasm.com/en/products/service-management-templates-bpmn-xml" title="Service management templates in BPMN XML">BPMN XML ~~format~~</a>.<li></ul>		<li>and as <a href="https://yasm.com/en/products/service-management-templates-bpmn-xml" title="Service management templates in BPMN XML">BPMN-DI compatible XML templates</a> for popular BPM tools like Signavio®, Adonis®, iGrafx® etc.<li></ul>

	<p>All diagrams and documents are completely editable, which makes the process model the ideal starting point for developing a set of processes tailored to the needs of specific organizations.</p>		<p>All diagrams and documents are completely editable, which makes the process model the ideal starting point for developing a set of processes tailored to the needs of specific organizations.</p>
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	== Notes ==		== Notes ==
	<span id="YaSM">[1] YaSM® is a registered trademark of IT Process Maps GbR.</span><br />		<span id="YaSM">[1] YaSM® is a registered trademark of IT Process Maps GbR.</span><br />
	<span id="ITIL">[2] ITIL® is a registered trademark of ~~AXELOS Limited~~.</span><br />		<span id="ITIL">[2] ITIL® is a registered trademark of the PeopleCert group.</span><br />
	<span id="ISO20000">[2] ISO/IEC 20000® is a registered trademark of ISO.</span><br />		<span id="ISO20000">[2] ISO/IEC 20000® is a registered trademark of ISO.</span><br />
	<span id="COBIT">[4] COBIT® is a registered trademark of ISACA.</span><br />		<span id="COBIT">[4] COBIT® is a registered trademark of ISACA.</span><br />
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	[[Category:Service management frameworks and standards\|!]]		[[Category:Service management frameworks and standards\|!]]
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Andrea at 11:57, 14 October 2024

2024-10-14T11:57:23Z

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Andrea at 16:36, 29 December 2023

2023-12-29T16:36:18Z

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Andrea at 16:37, 15 December 2023

2023-12-15T16:37:26Z

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Andrea at 16:37, 31 October 2022

2022-10-31T16:37:08Z

Andrea at 09:22, 13 September 2022

2022-09-13T09:22:15Z

Andrea at 15:53, 29 June 2022

2022-06-29T15:53:38Z

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Andrea at 10:11, 11 June 2022

2022-06-11T10:11:51Z

Andrea at 15:29, 10 June 2022

2022-06-10T15:29:39Z

Andrea at 10:31, 17 January 2022

2022-01-17T10:31:37Z

← Older revision		Revision as of 18:37, 31 October 2022
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	<p> </p>		<p> </p>

	<img style="margin:0px 25px 10px 0px; float:left;" src="https://yasm.com/wiki/en/img/logo-yasm-wiki.png" width="68" height="68" title="YaSM - Yet another Service Management Model" alt="YaSM~~® - Yet another Service Management Model~~ (Logo)" /></html>		<img style="margin:0px 25px 10px 0px; float:left;" src="https://yasm.com/wiki/en/img/logo-yasm-wiki.png" width="68" height="68" title="YaSM - Yet another Service Management Model" alt="YaSM (Logo)" /></html>

	Why '[[What_is_YaSM\|Yet another Service Management Model]]'? The idea behind [[What_is_YaSM\|YaSM]]<sup><small>®</small></sup> [[#YaSM\|[1]]] is not to add yet another service management framework to the many that are already in existence, but to describe a straightforward set of processes that enables organizations to learn by example and bridge the gap between theory and practice.		Why '[[What_is_YaSM\|Yet another Service Management Model]]'? The idea behind [[What_is_YaSM\|YaSM]]<sup><small>®</small></sup> [[#YaSM\|[1]]] is not to add yet another service management framework to the many that are already in existence, but to describe a straightforward set of processes that enables organizations to learn by example and bridge the gap between theory and practice.
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	<p> </p></html>		<p> </p></html>

	==<span id="yasm-idea">Service management 'best practice'</span>==		==<span id="yasm-idea">Service management best practice</span>==

	YaSM isn't about blindly following 'best practice' - the [[Service Management Processes\|YaSM processes]] are not prescriptive. YaSM is rather a basis for defining tailor-made processes that work in your organization.		YaSM isn't about blindly following 'best practice' - the [[Service Management Processes\|YaSM processes]] are not prescriptive. YaSM is rather a basis for defining tailor-made processes that work in your organization.
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	<img itemprop="contentUrl" style="margin:0px 0px 10px 20px; float:right;" srcset="https://yasm.com/wiki/en/img/what-is-yasm/480px/What-is-YaSM.jpg 480w, https://yasm.com/wiki/en/img/what-is-yasm/What-is-YaSM.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/what-is-yasm/What-is-YaSM.jpg" width="480" height="360" title="What is YaSM? YaSM and the popular service management frameworks" alt="What is YaSM? YaSM vs. other service management frameworks and standards (ISO/IEC 20000, ITIL, COBIT, SIAM, VeriSM,DevOps, Agile, FitSM, USMBOK und CMMI-SVC)." /></a><br style="clear:both;"/>		<img itemprop="contentUrl" style="margin:0px 0px 10px 20px; float:right;" srcset="https://yasm.com/wiki/en/img/what-is-yasm/480px/What-is-YaSM.jpg 480w, https://yasm.com/wiki/en/img/what-is-yasm/What-is-YaSM.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/what-is-yasm/What-is-YaSM.jpg" width="480" height="360" title="What is YaSM? YaSM and the popular service management frameworks" alt="What is YaSM? YaSM vs. other service management frameworks and standards (ISO/IEC 20000, ITIL, COBIT, SIAM, VeriSM, DevOps, Agile, FitSM, USMBOK und CMMI-SVC)." /></a><br style="clear:both;"/>
	<div class="thumbcaption" style="margin:5px 0px 20px 20px"><span itemprop="caption"><span style="font-variant:small-caps;"><b>What is YaSM?</b></span><br />Comparison: YaSM and the popular service management frameworks <br /> and standards (ISO 20000, ITIL®, COBIT®, SIAM™, VeriSM™, DevOps, <br /> Agile, FitSM, USMBOK™ and CMMI-SVC®).</span></div></div></div></html>		<div class="thumbcaption" style="margin:5px 0px 20px 20px"><span itemprop="caption"><span style="font-variant:small-caps;"><b>What is YaSM?</b></span><br />Comparison: YaSM and the popular service management frameworks <br /> and standards (ISO 20000, ITIL®, COBIT®, SIAM™, VeriSM™, DevOps, <br /> Agile, FitSM, USMBOK™ and CMMI-SVC®).</span></div></div></div></html>
	<span style="word-wrap:normal;">Everyone versed in [[ITIL]]<sup><small>®</small></sup>, [[ISO 20000]], [[SIAM]]™ or [[VeriSM]]™ will instantly feel at home, and you can easily extend the [[~~YaSM~~ Processes\|YaSM processes]] with inputs from these frameworks - or indeed with any other concepts and ideas that help you with providing better services.</span>		<span style="word-wrap:normal;">Everyone versed in [[ITIL]]<sup><small>®</small></sup>, [[ISO 20000]], [[SIAM]]™ or [[VeriSM]]™ will instantly feel at home, and you can easily extend the [[Service Management Processes\|YaSM processes]] with inputs from these frameworks - or indeed with any other concepts and ideas that help you with providing better services.</span>

	Please refer to the following wiki pages for more details on how the most popular service management standards and frameworks relate to YaSM:		Please refer to the following wiki pages for more details on how the most popular service management standards and frameworks relate to YaSM:
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	<p>What's more, we wanted to offer a model that can be used for business service management / <a href="https://yasm.com/wiki/en/index.php/Enterprise_Service_Management_(ESM)_and_YaSM" title="What is enterprise service management?">enterprise service management</a>, as well as ITSM. And that's how the idea for YaSM was born.</p>		<p>What's more, we wanted to offer a model that can be used for business service management / <a href="https://yasm.com/wiki/en/index.php/Enterprise_Service_Management_(ESM)_and_YaSM" title="What is enterprise service management?">enterprise service management</a>, as well as ITSM. And that's how the idea for YaSM was born.</p>

	<p>We spent two years developing the YaSM model and published the initial version of YaSM 1.0 in 2014: <span id="md-webpage-description" itemprop="description">The YaSM model is a translation of service management 'best practice' into a streamlined, accessible set of processes and ready-to-use templates.</span></html>		<p>We spent two years developing the YaSM model and published the initial version of YaSM 1.0 in 2014: <span id="md-webpage-description" itemprop="description">The YaSM model is a translation of service management best practice into a streamlined, accessible set of processes and ready-to-use templates.</span></html>

	The first major update was completed in 2018 to incorporate user feedback and align the [[Service Management Processes\|service management processes]] with [[ISO 20000 - 2018\|the latest edition of ISO 20000:2018]].		The first major update was completed in 2018 to incorporate user feedback and align the [[Service Management Processes\|service management processes]] with [[ISO 20000 - 2018\|the latest edition of ISO 20000:2018]].
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	==Related articles==		==Related articles==

	<html><a href="https://yasm.com/en/news/service-management-framework-yasm"><img src="https://yasm.com/en/content/news/service-management-framework-yasm/480px/service-management-framework.jpg" title="YaSM: ~~the brand new~~ service management framework" alt="The YaSM ~~service management framework~~ is based on the principles of the popular ~~framework~~ and standards for ITSM and enterprise service management. On this basis, it was created from scratch as a new, simply structured ~~framework~~" style="display: block; float: left; border:1px solid #d9d9d9; margin-right: 15px" width="320" height="180"/></a>		<html><a href="https://yasm.com/en/news/service-management-framework-yasm"><img src="https://yasm.com/en/content/news/service-management-framework-yasm/480px/service-management-framework.jpg" title="YaSM: Yet another service management framework?" alt="The YaSM model is based on the principles of the popular frameworks and standards for ITSM and enterprise service management. On this basis, it was created from scratch as a new, simply structured process model for service providers." style="display: block; float: left; border:1px solid #d9d9d9; margin-right: 15px" width="320" height="180"/></a>
	<div style="margin-left: 5%; color:#636363">		<div style="margin-left: 5%; color:#636363">
	<p style="margin-top: 0; word-wrap:normal;"><a href="https://yasm.com/en/news/service-management-framework-yasm">Why 'Yet another Service Management Model'?</a></p>		<p style="margin-top: 0; word-wrap:normal;"><a href="https://yasm.com/en/news/service-management-framework-yasm">Why 'Yet another Service Management Model'?</a></p>
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← Older revision		Revision as of 11:22, 13 September 2022
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	<img style="margin:0px 25px 10px 0px; float:left;" src="https://yasm.com/wiki/en/img/logo-yasm-wiki.png" width="68" height="68" title="YaSM - Yet another Service Management Model" alt="YaSM® - Yet another Service Management Model (Logo)" /></html>		<img style="margin:0px 25px 10px 0px; float:left;" src="https://yasm.com/wiki/en/img/logo-yasm-wiki.png" width="68" height="68" title="YaSM - Yet another Service Management Model" alt="YaSM® - Yet another Service Management Model (Logo)" /></html>

	Why 'Yet another Service Management Model'? The idea behind [[What_is_YaSM\|YaSM]]<sup><small>®</small></sup> [[#YaSM\|[1]]] is not to add yet another service management framework to the many that are already in existence, but to describe a straightforward set of processes that enables organizations to learn by example and bridge the gap between theory and practice.		Why '[[What_is_YaSM\|Yet another Service Management Model]]'? The idea behind [[What_is_YaSM\|YaSM]]<sup><small>®</small></sup> [[#YaSM\|[1]]] is not to add yet another service management framework to the many that are already in existence, but to describe a straightforward set of processes that enables organizations to learn by example and bridge the gap between theory and practice.

	To this end we assessed the most often used frameworks and standards for [[Service Management\|service management]] and ITSM, in particular ITIL<sup><small>®</small></sup> [[#ITIL\|[2]]], ISO 20000<sup><small>®</small></sup> [[#ISO20000\|[3]]], COBIT<sup><small>®</small></sup> [[#COBIT\|[4]]], USMBOK™ [[#USMBOK\|[5]]], CMMI-SVC<sup><small>®</small></sup> [[#CMMI\|[6]]], FitSM [[#FitSM\|[7]]], SIAM™ [[#SIAM\|[8]]] and VeriSM™ [[#VeriSM\|[9]]], and assimilated the common principles.		To this end we assessed the most often used frameworks and standards for [[Service Management\|service management]] and ITSM, in particular ITIL<sup><small>®</small></sup> [[#ITIL\|[2]]], ISO 20000<sup><small>®</small></sup> [[#ISO20000\|[3]]], COBIT<sup><small>®</small></sup> [[#COBIT\|[4]]], USMBOK™ [[#USMBOK\|[5]]], CMMI-SVC<sup><small>®</small></sup> [[#CMMI\|[6]]], FitSM [[#FitSM\|[7]]], SIAM™ [[#SIAM\|[8]]] and VeriSM™ [[#VeriSM\|[9]]], and assimilated the common principles.
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	<p> </p>		<p> </p>

	<html><a href="https://yasm.com/en/videos/introduction-yasm" ><img ~~src~~="https://yasm.com/en/content/videos/introduction-yasm/480px/what-is-yasm-service-management-video.jpg" width="480" height="270" class="thumbimage" alt="Video: Introduction - What is YaSM: Enterprise Service Management and ITSM" title="Start the video: Introduction - YaSM Service Management" style="display: block; float: right; margin-bottom: 10px; margin-left: 10px" /></a>		<html><a href="https://yasm.com/en/videos/introduction-yasm" ><img srcset="https://yasm.com/en/content/videos/introduction-yasm/480px/what-is-yasm-service-management-video.jpg 480w, https://yasm.com/en/content/videos/introduction-yasm/what-is-yasm-service-management-video.jpg 1280w" sizes="100vw" src="https://yasm.com/en/content/videos/introduction-yasm/what-is-yasm-service-management-video.jpg" width="480" height="270" class="thumbimage" alt="Video: Introduction - What is YaSM: Enterprise Service Management and ITSM" title="Start the video: Introduction - YaSM Service Management" style="display: block; float: right; margin-bottom: 10px; margin-left: 10px" /></a>
	<p style="margin-top: 0; word-wrap:normal;">If you are new to YaSM ~~service management~~, start here:</p>		<p style="margin-top: 0; word-wrap:normal;">If you are new to YaSM, start here:</p>
	<p>In this video Stefan Kempter explains what YaSM is about and what is the best way to get started with YaSM.</p>		<p>In this video Stefan Kempter explains what YaSM is about and what is the best way to get started with YaSM service management.</p>
	<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-video-camera.png');padding-left: 15px;">		<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-video-camera.png');padding-left: 15px;">
	<li><a href="https://yasm.com/en/videos/introduction-yasm">Introduction to YaSM Service Management</a> (7:56 min.)</li></ul>		<li>Video: <a href="https://yasm.com/en/videos/introduction-yasm">Introduction to YaSM Service Management</a> (7:56 min.)</li></ul>
	<p> </p></html>		<p> </p></html>

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	<meta itemprop="keywords" content="service management framework" />		<meta itemprop="keywords" content="service management framework" />
	<img itemprop="~~thumbnailUrl~~" style="margin:0px 0px 10px 20px; float:right;" ~~src~~="https://yasm.com/wiki/en/img/what-is-yasm/480px/What-is-YaSM.jpg" width="480" height="360" title="What is YaSM? YaSM and the popular service management frameworks" alt="What is YaSM? YaSM vs. other service management frameworks and standards (ISO/IEC 20000, ITIL, COBIT, SIAM, VeriSM,DevOps, Agile, FitSM, USMBOK und CMMI-SVC)." /></a><br style="clear:both;"/>		<img itemprop="contentUrl" style="margin:0px 0px 10px 20px; float:right;" srcset="https://yasm.com/wiki/en/img/what-is-yasm/480px/What-is-YaSM.jpg 480w, https://yasm.com/wiki/en/img/what-is-yasm/What-is-YaSM.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/what-is-yasm/What-is-YaSM.jpg" width="480" height="360" title="What is YaSM? YaSM and the popular service management frameworks" alt="What is YaSM? YaSM vs. other service management frameworks and standards (ISO/IEC 20000, ITIL, COBIT, SIAM, VeriSM,DevOps, Agile, FitSM, USMBOK und CMMI-SVC)." /></a><br style="clear:both;"/>
	<div class="thumbcaption" style="margin:5px 0px 20px 20px"><span itemprop="caption"><span style="font-variant:small-caps;"><b>What is YaSM?</b></span><br />Comparison: YaSM and the popular service management frameworks <br /> and standards (ISO 20000, ITIL®, COBIT®, SIAM™, VeriSM™, DevOps, <br /> Agile, FitSM, USMBOK™ and CMMI-SVC®).</span></div></div></div></html>		<div class="thumbcaption" style="margin:5px 0px 20px 20px"><span itemprop="caption"><span style="font-variant:small-caps;"><b>What is YaSM?</b></span><br />Comparison: YaSM and the popular service management frameworks <br /> and standards (ISO 20000, ITIL®, COBIT®, SIAM™, VeriSM™, DevOps, <br /> Agile, FitSM, USMBOK™ and CMMI-SVC®).</span></div></div></div></html>
	<span style="word-wrap:normal;">Everyone versed in [[ITIL]]<sup><small>®</small></sup>, [[ISO 20000]], [[SIAM]]™ or [[VeriSM]]™ will instantly feel at home, and you can easily extend the [[YaSM Processes\|YaSM processes]] with inputs from these frameworks - or indeed with any other concepts and ideas that help you with providing better services.</span>		<span style="word-wrap:normal;">Everyone versed in [[ITIL]]<sup><small>®</small></sup>, [[ISO 20000]], [[SIAM]]™ or [[VeriSM]]™ will instantly feel at home, and you can easily extend the [[YaSM Processes\|YaSM processes]] with inputs from these frameworks - or indeed with any other concepts and ideas that help you with providing better services.</span>
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	<link itemprop="url" href="https://yasm.com/wiki/en/index.php/What_is_YaSM" />		<link itemprop="url" href="https://yasm.com/wiki/en/index.php/What_is_YaSM" />
	<time itemprop="dateModified" datetime="2022-08-12"></time>		<time itemprop="dateModified" datetime="2022-09-28"></time>
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	<meta itemprop="significantLinks" content="https://yasm.com/wiki/en/index.php/Service_Management_Processes" />		<meta itemprop="significantLinks" content="https://yasm.com/wiki/en/index.php/Service_Management_Processes" />

← Older revision		Revision as of 12:11, 11 June 2022
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	<itpmch><title>What is YaSM? ~~\| YaSM Service Management Wiki~~</title>		<itpmch><title>What is YaSM?</title>
	<meta name="keywords" content="what is yasm, yasm idea, about yasm" />		<meta name="keywords" content="what is yasm, yasm idea, about yasm" />
	<meta name="description" content="The YaSM model is a translation of service management 'best practice' into a streamlined, accessible set of processes and ready-to-use templates." />		<meta name="description" content="The YaSM model is a translation of service management 'best practice' into a streamlined, accessible set of processes and ready-to-use templates." />
	<meta property="og:url" content="https://yasm.com/wiki/en/index.php/What_is_YaSM" />		<meta property="og:url" content="https://yasm.com/wiki/en/index.php/What_is_YaSM" />
	<meta property="og:title" content="What is YaSM? ~~\| YaSM Service Management Wiki~~" />		<meta property="og:title" content="What is YaSM?" />
	<meta property="og:description" content="The YaSM model is a translation of service management 'best practice' into a streamlined, accessible set of processes and ready-to-use templates." />		<meta property="og:description" content="The YaSM model is a translation of service management 'best practice' into a streamlined, accessible set of processes and ready-to-use templates." />
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	<img style="margin:0px 25px 10px 0px; float:left;" src="https://yasm.com/wiki/en/img/logo-yasm-wiki.png" width="68" height="68" title="YaSM - Yet another Service Management Model" alt="YaSM® - Yet another Service Management Model (Logo)" />		<img style="margin:0px 25px 10px 0px; float:left;" src="https://yasm.com/wiki/en/img/logo-yasm-wiki.png" width="68" height="68" title="YaSM - Yet another Service Management Model" alt="YaSM® - Yet another Service Management Model (Logo)" /></html>

	~~<p>~~Why 'Yet another Service Management Model'?~~</p>~~		Why 'Yet another Service Management Model'? The idea behind [[What_is_YaSM\|YaSM]]<sup><small>®</small></sup> [[#YaSM\|[1]]] is not to add yet another service management framework to the many that are already in existence, but to describe a straightforward set of processes that enables organizations to learn by example and bridge the gap between theory and practice.
	~~<p>~~The idea behind ~~<a href="https://yasm.com/en/" title="YaSM: Main page">~~YaSM~~</a>~~<sup><small>®</small></sup> ~~<a href="~~#YaSM~~" title="YaSM trademark">~~[1]~~</a>~~ is not to add yet another service management framework to the many that are already in existence, but to describe a straightforward set of processes that enables organizations to learn by example and bridge the gap between theory and practice.~~</html>~~

	To this end we assessed the most often used frameworks and standards for [[Service Management\|service management]] and ITSM, in particular ITIL<sup><small>®</small></sup> [[#ITIL\|[2]]], ISO 20000<sup><small>®</small></sup> [[#ISO20000\|[3]]], COBIT<sup><small>®</small></sup> [[#COBIT\|[4]]], USMBOK™ [[#USMBOK\|[5]]], CMMI-SVC<sup><small>®</small></sup> [[#CMMI\|[6]]], FitSM [[#FitSM\|[7]]], SIAM™ [[#SIAM\|[8]]] and VeriSM™ [[#VeriSM\|[9]]], and assimilated the common principles.		To this end we assessed the most often used frameworks and standards for [[Service Management\|service management]] and ITSM, in particular ITIL<sup><small>®</small></sup> [[#ITIL\|[2]]], ISO 20000<sup><small>®</small></sup> [[#ISO20000\|[3]]], COBIT<sup><small>®</small></sup> [[#COBIT\|[4]]], USMBOK™ [[#USMBOK\|[5]]], CMMI-SVC<sup><small>®</small></sup> [[#CMMI\|[6]]], FitSM [[#FitSM\|[7]]], SIAM™ [[#SIAM\|[8]]] and VeriSM™ [[#VeriSM\|[9]]], and assimilated the common principles.
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	<p> </p>		<p> </p>

	<html><a href="https://yasm.com/en/videos/introduction-yasm" ><img src="https://yasm.com/en/content/videos/introduction-yasm/what-is-yasm-service-management-video.jpg" width="~~422~~" height="~~238~~" class="thumbimage" alt="Video: Introduction - What is YaSM: Enterprise Service Management and ITSM" title="Start the video: Introduction - YaSM Service Management" style="display: block; float: right~~; margin-right: 10px~~; margin-bottom: 10px; margin-left: 30px" /></a>		<html><a href="https://yasm.com/en/videos/introduction-yasm" ><img src="https://yasm.com/en/content/videos/introduction-yasm/480px/what-is-yasm-service-management-video.jpg" width="480" height="270" class="thumbimage" alt="Video: Introduction - What is YaSM: Enterprise Service Management and ITSM" title="Start the video: Introduction - YaSM Service Management" style="display: block; float: right; margin-bottom: 10px; margin-left: 30px" /></a>
	<p style="margin-top: 0; word-wrap:normal;">If you are new to YaSM service management, start here:</p>		<p style="margin-top: 0; word-wrap:normal;">If you are new to YaSM service management, start here:</p>
	<p>In this video Stefan Kempter explains what YaSM is about and what is the best way to get started with YaSM.</p>		<p>In this video Stefan Kempter explains what YaSM is about and what is the best way to get started with YaSM.</p>
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	<li><a href="https://yasm.com/en/videos/introduction-yasm">Introduction to YaSM Service Management</a> (7:56 min.)</li></ul>		<li><a href="https://yasm.com/en/videos/introduction-yasm">Introduction to YaSM Service Management</a> (7:56 min.)</li></ul>
	<p> </p></html>		<p> </p></html>

	~~<p> </p>~~

	==<span id="yasm-idea">Service management 'best practice'</span>==		==<span id="yasm-idea">Service management 'best practice'</span>==

	YaSM isn't about blindly following 'best practice' - the [[Service Management Processes\|YaSM ~~service management~~ processes]] are not prescriptive. YaSM is rather a basis for defining tailor-made processes that work in your organization.		YaSM isn't about blindly following 'best practice' - the [[Service Management Processes\|YaSM processes]] are not prescriptive. YaSM is rather a basis for defining tailor-made processes that work in your organization.

	And YaSM doesn't have to be 'implemented' in full. You can start small, concentrating on those process improvements that offer the most benefits.		And YaSM doesn't have to be 'implemented' in full. You can start small, concentrating on those process improvements that offer the most benefits.
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	<html><a href="https://yasm.com/en/news/service-management-framework-yasm"><img src="https://yasm.com/en/content/news/service-management-framework-yasm/service-management-framework.jpg" title="YaSM: the brand new service management framework" alt="The YaSM service management framework is based on the principles of the popular framework and standards for ITSM and enterprise service management. On this basis, it was created from scratch as a new, simply structured framework" style="display: block; float: left; border:1px solid #d9d9d9; margin-left: 10px; margin-right: 20px" width="320" height="180"/></a>		<html><a href="https://yasm.com/en/news/service-management-framework-yasm"><img src="https://yasm.com/en/content/news/service-management-framework-yasm/service-management-framework.jpg" title="YaSM: the brand new service management framework" alt="The YaSM service management framework is based on the principles of the popular framework and standards for ITSM and enterprise service management. On this basis, it was created from scratch as a new, simply structured framework" style="display: block; float: left; border:1px solid #d9d9d9; margin-left: 10px; margin-right: 20px" width="320" height="180"/></a>
	<div style="margin-left: 5%; color:#636363">		<div style="margin-left: 5%; color:#636363">
	<p style="margin-top: 0;"><a href="https://yasm.com/en/news/service-management-framework-yasm">Why 'Yet another Service Management Model'?</a></p>		<p style="margin-top: 0; word-wrap:normal;"><a href="https://yasm.com/en/news/service-management-framework-yasm">Why 'Yet another Service Management Model'?</a></p>
	<p><small>by: Stefan Kempter \| July 25, 2014</small></p>		<p><small>by: Stefan Kempter \| July 25, 2014</small></p>
	<p>This first post marks the launch of YaSM. We are very excited about reaching this big milestone: Getting there meant several years of hard work, but now we are able to present a shiny new service management model with lots of fresh ideas. <a href="https://yasm.com/en/news/service-management-framework-yasm">[...]</a></p></div>		<p>This first post marks the launch of YaSM. We are very excited about reaching this big milestone: Getting there meant several years of hard work, but now we are able to present a shiny new service management model with lots of fresh ideas. <a href="https://yasm.com/en/news/service-management-framework-yasm">[...]</a></p></div>
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	<a href="https://yasm.com/en/news/free-service-management-resources"><img src="https://yasm.com/en/content/news/free-service-management-resources/yasm-wiki-launch.jpg" title="The YaSM Wiki: Free service management resourches" alt="YaSM-Wiki, the new, free Service Management Wiki for everyone in the business of providing services. The Wiki presents the most recent thinking in service management, including introductions to Enterprise Service Management (ESM), ITSM and ISO 20000." style="display: block; float: left; border:1px solid #d9d9d9; margin-left: 10px; margin-right: 20px" width="320" height="180"/></a>		<a href="https://yasm.com/en/news/free-service-management-resources"><img src="https://yasm.com/en/content/news/free-service-management-resources/yasm-wiki-launch.jpg" title="The YaSM Wiki: Free service management resourches" alt="YaSM-Wiki, the new, free Service Management Wiki for everyone in the business of providing services. The Wiki presents the most recent thinking in service management, including introductions to Enterprise Service Management (ESM), ITSM and ISO 20000." style="display: block; float: left; border:1px solid #d9d9d9; margin-left: 10px; margin-right: 20px" width="320" height="180"/></a>
	<div style="margin-left: 5%; color:#636363">		<div style="margin-left: 5%; color:#636363">
	<p style="margin-top: 0;"><a href="https://yasm.com/en/news/free-service-management-resources">Launch of the free YaSM Wiki</a></p>		<p style="margin-top: 0; word-wrap:normal;"><a href="https://yasm.com/en/news/free-service-management-resources">Launch of the free YaSM Wiki</a></p>
	<p><small>by: Stefan Kempter \| August 01, 2014</small></p>		<p><small>by: Stefan Kempter \| August 01, 2014</small></p>
	<p>We have been running an ITIL Wiki in three languages for many years and received a lot of positive feedback. So setting up the YaSM Wiki was a natural thing to do once the YaSM service management model was ready to be launched. Our free Wiki presents the most recent thinking in service management, including introductions to Enterprise Service Management (ESM), ITSM and ISO 20000. <a href="https://yasm.com/en/news/free-service-management-resources">[...]</a></p></div><p>		<p>We have been running an ITIL Wiki in three languages for many years and received a lot of positive feedback. So setting up the YaSM Wiki was a natural thing to do once the YaSM service management model was ready to be launched. Our free Wiki presents the most recent thinking in service management, including introductions to Enterprise Service Management (ESM), ITSM and ISO 20000. <a href="https://yasm.com/en/news/free-service-management-resources">[...]</a></p></div><p>
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	<time itemprop="dateModified" datetime="2022-06-10"></time>		<time itemprop="dateModified" datetime="2022-06-26"></time>
	<link itemprop="primaryImageOfPage" href="https://yasm.com/wiki/en/img/what-is-yasm/What-is-YaSM.jpg" />		<link itemprop="primaryImageOfPage" href="https://yasm.com/wiki/en/img/what-is-yasm/What-is-YaSM.jpg" />
	<meta itemprop="significantLinks" content="https://yasm.com/wiki/en/index.php/Service_Management_Processes" />		<meta itemprop="significantLinks" content="https://yasm.com/wiki/en/index.php/Service_Management_Processes" />

← Older revision		Revision as of 17:29, 10 June 2022
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	<html>The main product in the YaSM product family is the <a href="https://yasm.com/en/products/yasm-process-map" title="The YaSM Process Map">YaSM Process Map</a>: For each process and sub-process, the service management process model defines in the form of a diagram the activities to be performed, the required inputs and the resulting outputs. It also contains a full set of detailed document templates ("checklists") for the documents and records produced by the YaSM processes.</p>		<html>The main product in the YaSM product family is the <a href="https://yasm.com/en/products/yasm-process-map" title="The YaSM Process Map">YaSM Process Map</a>: For each process and sub-process, the service management process model defines in the form of a diagram the activities to be performed, the required inputs and the resulting outputs. It also contains a full set of detailed document templates ("checklists") for the documents and records produced by the YaSM processes.</p>

	<p>The YaSM Process Map is currently available for two platforms, <a href="https://yasm.com/en/products/yasm-process-map-visio" title="The YaSM Process Map for Visio">Microsoft Visio</a><sup><small>®</small></sup> and <a href="https://yasm.com/en/products/yasm-process-map-aris" title="The YaSM Process Map for ARIS">ARIS</a>™. All diagrams and documents are completely editable, which makes the process model the ideal starting point for developing a set of processes tailored to the needs of specific organizations.</p>		<p>The YaSM Process Map is currently available for two platforms, <a href="https://yasm.com/en/products/yasm-process-map-visio" title="The YaSM Process Map for Visio">Microsoft Visio</a><sup><small>®</small></sup> and <a href="https://yasm.com/en/products/yasm-process-map-aris" title="The YaSM Process Map for ARIS">ARIS</a>™, and also in <a href="https://yasm.com/en/products/service-management-templates-bpmn-xml" title="Service management templates in BPMN XML">BPMN XML format</a>. All diagrams and documents are completely editable, which makes the process model the ideal starting point for developing a set of processes tailored to the needs of specific organizations.</p>

	<p>An additional component (the <a href="https://yasm.com/en/products/yasm-iso-20000-bridge">YaSM - ISO 20000 Bridge</a>) relates the YaSM processes to the <a href="https://yasm.com/wiki/en/index.php/YaSM_and_ISO_20000#ISO_20000_requirements_and_related_service_management_processes" title="ISO 20000 requirements and related service management processes">ISO 20000 requirements</a> and specifically addresses the needs of organizations that wish to achieve certification against ISO 20000. It's the perfect companion as you get ready for the ISO 20000 audit.</p>		<p>An additional component (the <a href="https://yasm.com/en/products/yasm-iso-20000-bridge">YaSM - ISO 20000 Bridge</a>) relates the YaSM processes to the <a href="https://yasm.com/wiki/en/index.php/YaSM_and_ISO_20000#ISO_20000_requirements_and_related_service_management_processes" title="ISO 20000 requirements and related service management processes">ISO 20000 requirements</a> and specifically addresses the needs of organizations that wish to achieve certification against ISO 20000. It's the perfect companion as you get ready for the ISO 20000 audit.</p>
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	<p> </p>		<p> </p>
	<p style="word-wrap:normal;"><a href="https://www.linkedin.com/showcase/yasm/" title="YaSM on LinkedIn - News about YaSM and the Service Management Wiki">YaSM is on LinkedIn</a>, where we keep you updated about YaSM, the Service Management Wiki and our YaSM process model.</p><br style="clear:both;"/>		<p style="word-wrap:normal;"><a href="https://www.linkedin.com/showcase/yasm/" title="YaSM on LinkedIn - News about YaSM and the Service Management Wiki">YaSM is on LinkedIn</a>, where we keep you updated about YaSM, the Service Management Wiki and our YaSM process model.</p><br style="clear:both;"/>
	<ul style="list-style-image: URL('/wiki/de/~~skins~~/~~Vector/images/itpm~~/icon-~~pfeil~~-~~rechts~~.png');padding-left: 12px;">		<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-arrow-right.png');padding-left: 12px;">
	<li><a href="https://www.linkedin.com/showcase/yasm/" title="YaSM on LinkedIn">YaSM on LinkedIn</a></li>		<li><a href="https://www.linkedin.com/showcase/yasm/" title="YaSM on LinkedIn">YaSM on LinkedIn</a></li>
	<li>... or join <a href="https://twitter.com/yasmcom" title="YaSM on Twitter">YaSM on Twitter</a>!</li></ul></html>		<li>... or join <a href="https://twitter.com/yasmcom" title="YaSM on Twitter">YaSM on Twitter</a>!</li></ul></html>
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