YaSM Service Management News - Revision history

Andrea at 16:11, 12 March 2025

2025-03-12T16:11:54Z

← Older revision		Revision as of 18:11, 12 March 2025
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	<meta name="keywords" content="yasm news, service management news, enterprise service management news, ITSM news" />		<meta name="keywords" content="yasm news, service management news, enterprise service management news, ITSM news" />
	<meta name="description" content="The latest changes and updates to the Service Management Wiki and the YaSM process model. News and videos covering service management: ESM / BSM, ITSM and ISO 20000." />		<meta name="description" content="The latest changes and updates to the Service Management Wiki and the YaSM process model. News and videos covering service management: ESM / BSM, ITSM and ISO 20000." />
			<meta name="thumbnail" content="https://yasm.com/wiki/en/img/yasm-service-management/thumbnail/Yasm-service-management-news.jpg" />
	<meta property="og:url" content="https://yasm.com/wiki/en/index.php/YaSM_Service_Management_News" />		<meta property="og:url" content="https://yasm.com/wiki/en/index.php/YaSM_Service_Management_News" />
	<meta property="og:title" content="Service Management News \| YaSM Service Management Wiki" />		<meta property="og:title" content="Service Management News \| YaSM Service Management Wiki" />
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	<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/YaSM_Service-Management-News"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/>		<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/YaSM_Service-Management-News"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/>
	~~<p> </p>~~

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	<meta itemprop="datePublished" content="2017-06-05" />		<meta itemprop="datePublished" content="2017-06-05" />
	<meta itemprop="dateModified" content="2024-11-21" />		<meta itemprop="dateModified" content="2024-11-21" />
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			<meta itemprop="dateCreated" content="2025-03-11" />
			<meta itemprop="datePublished" content="2025-03-11" />
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	<meta itemprop="keywords" content="YaSM news" />		<meta itemprop="keywords" content="YaSM news" />
	<meta itemprop="keywords" content="service management news" />		<meta itemprop="keywords" content="service management news" />
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	<p>The <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM® Process Map</a> is a set of process diagrams and document templates for organizations that want to get serious with introducing enterprise service management or ITSM best practice.</p>		<p>The <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM® Process Map</a> is a set of process diagrams and document templates for organizations that want to get serious with introducing enterprise service management or ITSM best practice.</p>
	<p>You can obtain the process model as a set of Visio® diagrams or as a complete ARIS™ ~~reference model~~. All process diagrams and documents are completely editable; these service management templates can be adapted to the needs of particular organizations.</p>		<p>You can obtain the process model as a set of Visio® diagrams or as complete reference models for ARIS™ and BIC Process Design®. All process diagrams and documents are completely editable; these service management templates can be adapted to the needs of particular organizations.</p>
	<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-arrow-right.png'); padding-left: 6px;">		<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-arrow-right.png'); padding-left: 6px;">
	<li><a href="https://yasm.com/en/products/yasm-process-map" title="Service management process templates: YaSM Process Map">Service management process templates: The YaSM Process Map</a> (product page).</li></ul>		<li><a href="https://yasm.com/en/products/yasm-process-map" title="Service management process templates: YaSM Process Map">Service management process templates: The YaSM Process Map</a> (product page).</li></ul>
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	<span id="YaSM">[1] YaSM® is a registered trade mark of IT Process Maps GbR.</span><br />		<span id="YaSM">[1] YaSM® is a registered trade mark of IT Process Maps GbR.</span><br />
	<span id="ITIL">[2] ITIL® and IT Infrastructure Library<sup><small>®</small></sup> are registered ~~trade marks~~ of ~~AXELOS Limited~~.</span><br />		<span id="ITIL">[2] ITIL® and IT Infrastructure Library<sup><small>®</small></sup> are registered trademarks of the PeopleCert group.</span><br />

	<html>By:  Andrea Kempter <a rel="author" href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a>  and  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Contributor: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.		<html>By:  Andrea Kempter <a rel="author" href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a>  and  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Contributor: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.

Andrea at 17:01, 22 November 2024

2024-11-22T17:01:04Z

← Older revision		Revision as of 19:01, 22 November 2024
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	<itpmch><title>~~YaSM~~ Service Management News \| YaSM Wiki</title>		<itpmch><title>Service Management News \| YaSM Wiki</title>
	<meta name="keywords" content="yasm news, service management news, enterprise service management news, ITSM news" />		<meta name="keywords" content="yasm news, service management news, enterprise service management news, ITSM news" />
	<meta name="description" content="The latest changes and updates to the Service Management Wiki and the YaSM process model. News and videos covering service management: ESM / BSM, ITSM and ISO 20000." />		<meta name="description" content="The latest changes and updates to the Service Management Wiki and the YaSM process model. News and videos covering service management: ESM / BSM, ITSM and ISO 20000." />
	<meta property="og:url" content="https://yasm.com/wiki/en/index.php/YaSM_Service_Management_News" />		<meta property="og:url" content="https://yasm.com/wiki/en/index.php/YaSM_Service_Management_News" />
	<meta property="og:title" content="~~YaSM~~ Service Management News \| YaSM Service Management Wiki" />		<meta property="og:title" content="Service Management News \| YaSM Service Management Wiki" />
	<meta property="og:description" content="The latest changes and updates to the Service Management Wiki and the YaSM process model. News and videos covering service management: ESM / BSM, ITSM and ISO 20000." />		<meta property="og:description" content="The latest changes and updates to the Service Management Wiki and the YaSM process model. News and videos covering service management: ESM / BSM, ITSM and ISO 20000." />
	<meta property="og:site_name" content="YaSM Service Management">		<meta property="og:site_name" content="YaSM Service Management">
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	<link href="https://plus.google.com/100916307096177053362/posts" rel="publisher" />		<link href="https://plus.google.com/100916307096177053362/posts" rel="publisher" />
	</itpmch>		</itpmch>
	<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/YaSM_Service-Management-News"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="~~140~~" height="36" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/>		<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/YaSM_Service-Management-News"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/>
	<p> </p>		<p> </p>

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	<meta itemprop="dateCreated" content="2017-06-05" />		<meta itemprop="dateCreated" content="2017-06-05" />
	<meta itemprop="datePublished" content="2017-06-06" />		<meta itemprop="datePublished" content="2017-06-06" />
	<meta itemprop="dateModified" content="~~2021~~-04-18" />		<meta itemprop="dateModified" content="2024-11-21" />
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	<meta itemprop="dateCreated" content="2017-06-05" />		<meta itemprop="dateCreated" content="2017-06-05" />
	<meta itemprop="datePublished" content="2017-06-05" />		<meta itemprop="datePublished" content="2017-06-05" />
	<meta itemprop="dateModified" content="~~2021~~-04-18" />		<meta itemprop="dateModified" content="2024-11-21" />
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	<meta itemprop="keywords" content="YaSM news" />		<meta itemprop="keywords" content="YaSM news" />
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	<figure class="mw-halign-right" typeof="mw:File/Thumb"><img srcset="https://yasm.com/wiki/en/img/yasm-service-management/400px-Yasm-service-management-news.jpg 400w, https://yasm.com/wiki/en/img/yasm-service-management/Yasm-service-management-news.jpg 1280w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-service-management/400px-Yasm-service-management-news.jpg" fetchpriority="high" decoding="async" width="400" height="200" class="mw-file-element" alt="YaSM-News: The latest changes and updates to the Service Management Wiki and the YaSM process model. Videos and news covering service management: Enterprise service management (ESM / BSM), IT service management (ITSM) and ISO 20000." /></a><figcaption><span style="font-variant:small-caps;"><b><a href="https://yasm.com/wiki/en/img/yasm-service-management/Yasm-service-management-news.jpg" title="YaSM Service-Management-News">YaSM service management news</a></b></span></figcaption></figure></div>		<figure class="mw-halign-right" typeof="mw:File/Thumb"><img srcset="https://yasm.com/wiki/en/img/yasm-service-management/400px-Yasm-service-management-news.jpg 400w, https://yasm.com/wiki/en/img/yasm-service-management/Yasm-service-management-news.jpg 1280w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-service-management/400px-Yasm-service-management-news.jpg" fetchpriority="high" decoding="async" width="400" height="200" class="mw-file-element" alt="YaSM-News: The latest changes and updates to the Service Management Wiki and the YaSM process model. Videos and news covering service management: Enterprise service management (ESM / BSM), IT service management (ITSM) and ISO 20000." /></a><figcaption><span style="font-variant:small-caps;"><b><a href="https://yasm.com/wiki/en/img/yasm-service-management/Yasm-service-management-news.jpg" title="YaSM Service-Management-News">YaSM service management news</a></b></span></figcaption></figure></div>

	<p><span id="md-webpage-description" itemprop="description">The latest changes and updates to the Service Management Wiki and the YaSM process model.<~~br /~~> News and videos about service management: ESM / BSM, ITSM and ISO 20000.</span><br style="clear:both;" /></html>		<p><span id="md-webpage-description" itemprop="description">The latest changes and updates to the Service Management Wiki and the YaSM process model. <b><span style="color:#465674;">News and videos about service management</span></b>: ESM / BSM, ITSM and ISO 20000.</span><br style="clear:both;" /></html>

			==Service management templates (checklists)==

			<html><figure class="mw-halign-right" typeof="mw:File/Thumb"><a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" title="Service management templates (checklists)"><img srcset="https://yasm.com/wiki/en/img/yasm-templates/200px/yasm-document-templates-checklists.jpg 200w, https://yasm.com/wiki/en/img/yasm-templates/480px/yasm-document-templates-checklists.jpg 480w, https://yasm.com/wiki/en/img/yasm-templates/yasm-document-templates-checklists.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-templates/yasm-document-templates-checklists.jpg" decoding="async" width="200" height="150" class="mw-file-element" alt="YaSM service management checklist/ document template \| Example: Incident record template" /></a><figcaption><span style="font-variant:small-caps;">➜ <a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" title="Service management templates (checklists)">Service management templates (checklists / document templates)</a></span></figcaption></figure>

			<p>The most frequently requested service management checklists and document templates are available for you in our YaSM Wiki.</p>
			<p>The checklists are generic, i.e., applicable to a majority of service provider organizations. They can be used as templates in many cases where specific service management documents need to be created for a particular organization.</p>
			<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-arrow-right.png');padding-left: 6px;">
			<li><a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" title="Service management checklists (templates)">Service management checklists and document templates</a></li></ul>
			<br style="clear:both;" /><p></html>

	==Service management process model for BIC Process Design==		==Service management process model for BIC Process Design==
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	<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-video-camera.png');padding-left: 7px;">		<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-video-camera.png');padding-left: 7px;">
	<li><a href="https://yasm.com/en/videos/yasm-bic-process-design" title="Video: YaSM Service management process templates für BIC Process Design">Video: The YaSM process model for BIC</a><br />In this video, Stefan Kempter shows how to import the YaSM repository into your BIC Process Design®, and he provides an overview of the process diagrams and contents included in the YaSM® Process Map for BIC.</li></ul><br style="clear:both;" /><p></html>		<li><a href="https://yasm.com/en/videos/yasm-bic-process-design" title="Video: YaSM Service management process templates für BIC Process Design">Video: The YaSM process model for BIC</a><br />In this video, Stefan Kempter shows how to import the YaSM repository into your BIC Process Design®, and he provides an overview of the process diagrams and contents included in the YaSM® Process Map for BIC.</li></ul><br style="clear:both;" /><p></html>

	~~==Service management templates (checklists)==~~

	<html><figure class="mw-halign-right" typeof="mw:File/Thumb"><a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" title="Service management templates (checklists)"><img srcset="https://yasm.com/wiki/en/img/yasm-templates/200px/yasm-document-templates-checklists.jpg 200w, https://yasm.com/wiki/en/img/yasm-templates/480px/yasm-document-templates-checklists.jpg 480w, https://yasm.com/wiki/en/img/yasm-templates/yasm-document-templates-checklists.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-templates/yasm-document-templates-checklists.jpg" decoding="async" width="200" height="150" class="mw-file-element" alt="YaSM service management checklist/ document template \| Example: Incident record template" /></a><figcaption><span style="font-variant:small-caps;">➜ <a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" title="Service management templates (checklists)">Service management templates (checklists / document templates)</a></span></figcaption></figure>

	~~<p>The most frequently requested service management checklists and document templates are available for you in our YaSM Wiki.</p>~~
	<p>The checklists are generic, i.e., applicable to a majority of service provider organizations. They can be used as templates in many cases where specific service management documents need to be created for a particular organization.</p>
	~~<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-arrow-right.png');padding-left: 6px;">~~
	~~<li><a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" title="Service management checklists (templates)">Service management checklists and document templates</a></li></ul>~~
	~~<br style="clear:both;" /><p></html>~~

	==FitSM - lightweight IT service management==		==FitSM - lightweight IT service management==
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	<meta itemprop="name" content="YaSM Service Management News" />		<meta itemprop="name" content="YaSM Service Management News" />
	<meta itemprop="Headline" content="~~YaSM~~ Service Management News" />		<meta itemprop="Headline" content="Service Management News" />
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	<meta itemprop="about" content="Service Management" />		<meta itemprop="about" content="Service Management" />

Andrea at 16:24, 27 October 2024

2024-10-27T16:24:34Z

Show changes

Andrea at 16:25, 30 December 2023

2023-12-30T16:25:50Z

← Older revision		Revision as of 18:25, 30 December 2023
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	<meta property="og:site_name" content="YaSM Service Management">		<meta property="og:site_name" content="YaSM Service Management">
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	~~<meta name="twitter:description" content="The latest changes and updates to the Service Management Wiki and the YaSM process model.">~~
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	<meta name="twitter:image:alt" content="YaSM News: The latest changes and updates to the Service Management Wiki and the YaSM process model. Videos and news covering service management: Enterprise service management (ESM / BSM), IT service management (ITSM) and ISO 20000.">
	<link href="https://plus.google.com/100916307096177053362/posts" rel="publisher" />		<link href="https://plus.google.com/100916307096177053362/posts" rel="publisher" />
	</itpmch>		</itpmch>

Andrea at 15:41, 16 October 2023

2023-10-16T15:41:47Z

Show changes

Andrea at 15:49, 5 September 2023

2023-09-05T15:49:24Z

@@ Line 44: / Line 44: @@
 <img itemprop="thumbnailUrl" style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/en/img/yasm-service-management/400px-Yasm-service-management-news.jpg" width="400" height="200" title="YaSM Service Management News" alt="YaSM-News: The latest changes and updates to the Service Management Wiki and the YaSM process model. Videos and news covering service management: Enterprise service management (ESM / BSM), IT service management (ITSM) and ISO 20000." /></a></div>
 <p><span style="word-wrap:normal;"><span id="md-webpage-description" itemprop="description">The&nbsp;latest&nbsp;changes and updates to the Service Management Wiki and the YaSM process model.<br /> News and videos about service management: ESM&#8239;/ BSM, ITSM and ISO&#8239;20000.</span></span><br style="clear:both;" /></html>
 ==Service management templates (checklists)==

Andrea at 15:00, 16 July 2023

2023-07-16T15:00:17Z

← Older revision		Revision as of 17:00, 16 July 2023
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	<img itemprop="thumbnailUrl" style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/en/img/yasm-service-management/400px-Yasm-service-management-news.jpg" width="400" height="200" title="YaSM Service Management News" alt="YaSM-News: The latest changes and updates to the Service Management Wiki and the YaSM process model. Videos and news covering service management: Enterprise service management (ESM / BSM), IT service management (ITSM) and ISO 20000." /></a></div>		<img itemprop="thumbnailUrl" style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/en/img/yasm-service-management/400px-Yasm-service-management-news.jpg" width="400" height="200" title="YaSM Service Management News" alt="YaSM-News: The latest changes and updates to the Service Management Wiki and the YaSM process model. Videos and news covering service management: Enterprise service management (ESM / BSM), IT service management (ITSM) and ISO 20000." /></a></div>
	<p><span style="word-wrap:normal;"><span id="md-webpage-description" itemprop="description">The latest changes and updates to the Service Management Wiki and the YaSM process model.<br /> News and videos about service management: ESM / BSM, ITSM and ISO 20000.</span></span><br style="clear:both;" /></html>		<p><span style="word-wrap:normal;"><span id="md-webpage-description" itemprop="description">The latest changes and updates to the Service Management Wiki and the YaSM process model.<br /> News and videos about service management: ESM / BSM, ITSM and ISO 20000.</span></span><br style="clear:both;" /></html>

			==Service management templates (checklists)==
			<html><a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" ><img src="https://yasm.com/wiki/en/img/yasm-templates/yasm-document-templates-checklists.jpg" alt="YaSM service management checklist/ document template \| Example: Incident record template" title="Service management templates (checklists)" style="display: block; float: right; border: 1px solid #c7c7c7; margin-top: 5px; margin-right: 0px; margin-bottom: 10px; margin-left: 20px" width="200" height="150" /></a>
			<p style="margin-top: 0; word-wrap:normal;">The most frequently requested service management checklists and document templates are available for you in our YaSM Wiki.</p>
			<p>The checklists are generic, i.e., applicable to a majority of service provider organizations. They can be used as templates in many cases where specific service management documents need to be created for a particular organization.</p>
			<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-arrow-right.png');padding-left: 6px;">
			<li><a href="https://yasm.com/wiki/en/index.php/Service_Management_Checklists" title="Service management checklists (templates)">Service management checklists and document templates</a></li></ul><br style="clear:both;" /><p></html>

	==FitSM - lightweight IT service management==		==FitSM - lightweight IT service management==
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	<li><a href="https://yasm.com/wiki/en/index.php/FitSM_and_YaSM" title="FitSM and YaSM service management">FitSM and YaSM compared</a>: FitSM processes / process-specific requirements and corresponding processes / templates from the YaSM process model.</li></ul>		<li><a href="https://yasm.com/wiki/en/index.php/FitSM_and_YaSM" title="FitSM and YaSM service management">FitSM and YaSM compared</a>: FitSM processes / process-specific requirements and corresponding processes / templates from the YaSM process model.</li></ul>
	<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-arrow-right.png');padding-left: 6px;">		<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-arrow-right.png');padding-left: 6px;">
	<li>~~<i>New video</i>:~~ <a href="https://yasm.com/en/videos/fitsm-lightweight-process-model-yasm" title="Video: What is FitSM (Federated IT Service Management)?">What is FitSM (Federated IT Service Management)?</a><br />In this video, Stefan Kempter introduces FitSM and explains how the YaSM service management model and FitSM can be used together.</li></ul><br style="clear:both;" /><p></html>		<li><a href="https://yasm.com/en/videos/fitsm-lightweight-process-model-yasm" title="Video: What is FitSM (Federated IT Service Management)?">Video: What is FitSM (Federated IT Service Management)?</a><br />In this video, Stefan Kempter introduces FitSM and explains how the YaSM service management model and FitSM can be used together.</li></ul><br style="clear:both;" /><p></html>

	==Service management diagrams in BPMN==		==Service management diagrams in BPMN==

Andrea at 16:24, 26 December 2022

2022-12-26T16:24:50Z

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Andrea at 15:44, 15 June 2022

2022-06-15T15:44:06Z

← Older revision		Revision as of 17:44, 15 June 2022
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	<img itemprop="thumbnailUrl" style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/en/img/yasm-service-management/400px-Yasm-service-management-news.jpg" width="400" height="200" title="YaSM Service Management News" alt="YaSM-News: The latest changes and updates to the Service Management Wiki and the YaSM process model. Videos and news covering service management: Enterprise service management (ESM / BSM), IT service management (ITSM) and ISO 20000." /></a></div>		<img itemprop="thumbnailUrl" style="margin:5px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/en/img/yasm-service-management/400px-Yasm-service-management-news.jpg" width="400" height="200" title="YaSM Service Management News" alt="YaSM-News: The latest changes and updates to the Service Management Wiki and the YaSM process model. Videos and news covering service management: Enterprise service management (ESM / BSM), IT service management (ITSM) and ISO 20000." /></a></div>
	<p><span style="word-wrap:normal;"><span id="md-webpage-description" itemprop="description">The latest changes and updates to the Service Management Wiki and the YaSM process model.<br /> News and videos about service management: ESM / BSM, ITSM and ISO 20000.</span></span><br style="clear:both;" /></html>		<p><span style="word-wrap:normal;"><span id="md-webpage-description" itemprop="description">The latest changes and updates to the Service Management Wiki and the YaSM process model.<br /> News and videos about service management: ESM / BSM, ITSM and ISO 20000.</span></span><br style="clear:both;" /></html>

			==Service management diagrams in BPMN==

			<html><a href="https://yasm.com/en/products/service-management-templates-bpmn-xml" ><img src="https://yasm.com/en/content/products/service-management-templates-bpmn-xml/bpmn-service-management-process-diagram-example.jpg" alt="Service management diagrams in BPMN format. The import of YaSM BPMN flowcharts is supported by many tools for business process management." title="Service management diagrams in BPMN" style="display: block; float: right; border: 1px solid #c7c7c7; margin-top: 5px; margin-right: 0px; margin-bottom: 10px; margin-left: 20px" width="200" height="150" /></a>
			<p style="margin-top: 0; word-wrap:normal;">Business Process Model and Notation (BPMN) has emerged as the open de-facto standard for business process diagrams. Many tools for business process management - such as Adonis®, Signavio® or Bizagi® - support the import of BPMN-compatible process definitions.</p>
			<p>For users of such BPM tools, we provide the YaSM process templates as BPMN-DI compliant XML documents.</p>
			<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-arrow-right.png');padding-left: 6px;">
			<li><a href="https://yasm.com/en/products/service-management-templates-bpmn-xml" title="Service management diagrams in BPMN">Service management templates in BPMN XML</a></li></ul><br style="clear:both;" /><p></html>

	==Video \| Where to start with service management?==		==Video \| Where to start with service management?==
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	<meta itemprop="alternativeHeadline" content="Service Management News" />		<meta itemprop="alternativeHeadline" content="Service Management News" />
	<link itemprop="url" href="https://yasm.com/wiki/en/index.php/YaSM_Service_Management_News" />		<link itemprop="url" href="https://yasm.com/wiki/en/index.php/YaSM_Service_Management_News" />
	<meta itemprop="dateModified" content="2022-03-21" />		<meta itemprop="dateModified" content="2022-06-15" />
	<meta itemprop="about" content="Service Management" />		<meta itemprop="about" content="Service Management" />
	<link itemprop="primaryImageOfPage" href="https://yasm.com/wiki/en/img/yasm-service-management/Yasm-service-management-news.jpg" />		<link itemprop="primaryImageOfPage" href="https://yasm.com/wiki/en/img/yasm-service-management/Yasm-service-management-news.jpg" />

Andrea at 16:10, 21 March 2022

2022-03-21T16:10:34Z

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