YaSM Service Management Wiki:About - Revision history

Andrea at 16:24, 3 January 2025

2025-01-03T16:24:24Z

← Older revision		Revision as of 18:24, 3 January 2025
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	<html><a href="https://yasm.com/wiki/de/index.php/YaSM_Service-Management-Wiki:%C3%9Cber_YaSM_Service-Management-Wiki"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="~~140~~" height="36" style="float:right;" alt="auf Deutsch" title="diese Seite auf Deutsch" /></a><br style="clear:both;"/></html>		<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/YaSM_Service-Management-Wiki:%C3%9Cber_YaSM_Service-Management-Wiki"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="diese Seite auf Deutsch" /></a></div><br style="clear:both;"/></html>

	===<span style="padding-top: 20px;">Welcome to the YaSM Service Management Wiki!</span>===		===<span style="padding-top: 20px;">Welcome to the YaSM Service Management Wiki!</span>===
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	Our approach to presenting the ITIL concepts in the form of process diagrams has been well received and is used by hundreds of organizations world-wide. These organizations are generally in favor of service management best practice and convinced of its benefits, but many also asked, "couldn't this be a bit less complex?".		Our approach to presenting the ITIL concepts in the form of process diagrams has been well received and is used by hundreds of organizations world-wide. These organizations are generally in favor of service management best practice and convinced of its benefits, but many also asked, "couldn't this be a bit less complex?".

	It was this apparent need for something simpler which sparked the creation of <b>[https://yasm.com/en/ YaSM]</b>, which stands for 'Yet another Service Management Model'.		It was this apparent need for something simpler which sparked the creation of <b>[https://yasm.com/en/ YaSM]</b>, which stands for '<b>[https://yasm.com/en/ Yet another Service Management Model]</b>'.

	The [[Main Page\|YaSM wiki]] explains the principles behind this new and streamlined service management model and provides examples on how YaSM can be applied to improve the delivery of services.		The [[Main Page\|YaSM wiki]] explains the principles behind this new and streamlined service management model and provides examples on how YaSM can be applied to improve the delivery of services.

Andrea at 17:28, 23 December 2023

2023-12-23T17:28:06Z

← Older revision		Revision as of 19:28, 23 December 2023
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	* Contact us:</strong> <span class="plainlinks">[https://yasm.com/en/contact Contact form]</span> or e-mail: in<!-- bla-->fo <!-- @th--> @ <!-- blubber--> y<!--3745 -->asm.<!-- . as-->com		* Contact us:</strong> <span class="plainlinks">[https://yasm.com/en/contact Contact form]</span> or e-mail: in<!-- bla-->fo <!-- @th--> @ <!-- blubber--> y<!--3745 -->asm.<!-- . as-->com
	* YaSM in the social media: ~~  [https://twitter.com/yasmcom Twitter]  \|~~   [https://www.youtube.com/channel/UCvX8aGZgxboxVr03n95y31A YouTube]  \|  [https://www.linkedin.com/showcase/yasm/ LinkedIn]		* YaSM in the social media:   [https://www.youtube.com/channel/UCvX8aGZgxboxVr03n95y31A YouTube]  \|  [https://www.linkedin.com/showcase/yasm/ LinkedIn]
	* Proceed to:   [[YaSM_Service_Management_Wiki:Legal_notice\|Legal notice]]   \|   [[YaSM_Service_Management_Wiki:Privacy_policy\|Privacy policy]]  \|   [[YaSM_Service_Management_Wiki:General_disclaimer\|Disclaimer]]  \|   <b>[[Main Page\|Main page: YaSM Service Management Wiki]]</b>		* Proceed to:   [[YaSM_Service_Management_Wiki:Legal_notice\|Legal notice]]   \|   [[YaSM_Service_Management_Wiki:Privacy_policy\|Privacy policy]]  \|   [[YaSM_Service_Management_Wiki:General_disclaimer\|Disclaimer]]  \|   <b>[[Main Page\|Main page: YaSM Service Management Wiki]]</b>
	<p> </p>		<p> </p>

Andrea at 10:48, 26 October 2021

2021-10-26T10:48:54Z

← Older revision		Revision as of 12:48, 26 October 2021
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	<html><a href="https://yasm.com/wiki/de/index.php/YaSM_Service-Management-Wiki:%C3%9Cber_YaSM_Service-Management-Wiki"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="140" height="36" style="float:right;" alt="auf Deutsch" title="diese Seite auf Deutsch" /></a><br style="clear:both;"/></p>		<html><a href="https://yasm.com/wiki/de/index.php/YaSM_Service-Management-Wiki:%C3%9Cber_YaSM_Service-Management-Wiki"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="140" height="36" style="float:right;" alt="auf Deutsch" title="diese Seite auf Deutsch" /></a><br style="clear:both;"/></html>

	<p style="~~color:#379988;~~ padding-top: 20px~~; font-size: 120%~~;"~~><b~~>Welcome to the YaSM Wiki!</b></p>		===<span style="padding-top: 20px;">Welcome to the YaSM Service Management Wiki!</span>===
			----
	<div class="thumb tright"><div class="thumbinner" style="width:160px; background:#ffffff;"><img style="margin:5px 5px 5px 5px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Stefan-Kempter.jpg" width="150" height="170" title="Stefan Kempter" alt="Stefan Kempter, author of the YaSM Service Management Model and the YaSM service management model" /> <div class="thumbcaption">Stefan Kempter, IT Process Maps. Contact Stefan: <a rel="nofollow" class="external text" href="https://www.linkedin.com/in/stefankempter" title="Stefan Kempter on LinkedIn">@LinkedIn</a></div></div></div></html>		<html><div class="thumb tright"><div class="thumbinner" style="width:160px; background:#ffffff;"><img style="margin:5px 5px 5px 5px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Stefan-Kempter.jpg" width="150" height="170" title="Stefan Kempter" alt="Stefan Kempter, author of the YaSM Service Management Model and the YaSM service management model" /> <div class="thumbcaption">Stefan Kempter, IT Process Maps. Contact Stefan: <a rel="nofollow" class="external text" href="https://www.linkedin.com/in/stefankempter" title="Stefan Kempter on LinkedIn">@LinkedIn</a></div></div></div></html>

	<html><div class="thumb tright"><div class="thumbinner" style="width:160px; background:#ffffff;"><img style="margin:5px 5px 5px 5px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Andrea-Kempter.jpg" width="150" height="170" title="Dr. Andrea Kempter" alt="Dr. Andrea Kempter, author of the YaSM Service Management Wiki and the YaSM service management model" /> <div class="thumbcaption">Dr. Andrea Kempter, IT Process Maps. Contact Andrea: <a rel="nofollow" class="external text" href="https://www.linkedin.com/in/andreakempter" title="Dr. Andrea Kempter on LinkedIn">@LinkedIn</a></div></div></div></html>		<html><div class="thumb tright"><div class="thumbinner" style="width:160px; background:#ffffff;"><img style="margin:5px 5px 5px 5px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Andrea-Kempter.jpg" width="150" height="170" title="Dr. Andrea Kempter" alt="Dr. Andrea Kempter, author of the YaSM Service Management Wiki and the YaSM service management model" /> <div class="thumbcaption">Dr. Andrea Kempter, IT Process Maps. Contact Andrea: <a rel="nofollow" class="external text" href="https://www.linkedin.com/in/andreakempter" title="Dr. Andrea Kempter on LinkedIn">@LinkedIn</a></div></div></div></html>
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	Our privately held company started out in 2006 in the picturesque village of Pfronten in Bavaria, Germany. In 2017 we moved to Lindau on Lake Constance, near the Swiss and Austrian borders.		Our privately held company started out in 2006 in the picturesque village of Pfronten in Bavaria, Germany. In 2017 we moved to Lindau on Lake Constance, near the Swiss and Austrian borders.

	Right from the start our focus was on the provision of process know-how "out of a box" for service providers and we have been supplying an officially accredited process model for ITIL (the ITIL® Process Map) to help IT service providers with understanding the principles behind ITIL and designing their ITIL-aligned processes and documents.		Right from the start our focus was on the provision of process know-how "out of a box" for service providers and we have been supplying an officially accredited process model for ITIL® (the ITIL® Process Map) to help IT service providers with understanding the principles behind ITIL and designing their ITIL-aligned processes and documents.

	Our approach to presenting the ITIL concepts in the form of process diagrams has been well received and is used by hundreds of organizations world-wide. These organizations are generally in favor of service management best practice and convinced of its benefits, but many also asked, "couldn't this be a bit less complex?".		Our approach to presenting the ITIL concepts in the form of process diagrams has been well received and is used by hundreds of organizations world-wide. These organizations are generally in favor of service management best practice and convinced of its benefits, but many also asked, "couldn't this be a bit less complex?".

	~~<html>~~It was this apparent need for something simpler which sparked the creation of <~~a href="~~https://yasm.com/en/~~" title="~~YaSM ~~\| Main page"~~>~~YaSM~~, which stands for 'Yet another Service Management Model'~~</a>~~.~~</html>~~		It was this apparent need for something simpler which sparked the creation of <b>[https://yasm.com/en/ YaSM]</b>, which stands for 'Yet another Service Management Model'.

			The [[Main Page\|YaSM wiki]] explains the principles behind this new and streamlined service management model and provides examples on how YaSM can be applied to improve the delivery of services.

			The wiki is based on our service management process model - the <b>[https://yasm.com/en/products/yasm-process-map YaSM® Process Map]</b>.
	<p> </p>		<p> </p>

	~~The YaSM wiki explains the principles behind this new and streamlined service management model and provides examples on how YaSM can be applied to improve the delivery of services.~~		===Additional information \| Contact===
			----
	~~The wiki is based on our service management process model~~ - ~~the <i>[https://yasm.com/en/products/yasm~~-~~process~~-~~map YaSM® Process Map]</i>.~~

	~~<p> </p>~~

	Don't hesitate to get back to us if you have any questions. We look forward to hearing from you!		Don't hesitate to get back to us if you have any questions. We look forward to hearing from you!

	~~<p> </p>~~		* Contact us:</strong> <span class="plainlinks">[https://yasm.com/en/contact Contact form]</span> or e-mail: in<!-- bla-->fo <!-- @th--> @ <!-- blubber--> y<!--3745 -->asm.<!-- . as-->com
			* YaSM in the social media:   [https://twitter.com/yasmcom Twitter]  \|   [https://www.youtube.com/channel/UCvX8aGZgxboxVr03n95y31A YouTube]  \|  [https://www.linkedin.com/showcase/yasm/ LinkedIn]
	~~<strong>~~Contact us:</strong> <span class="plainlinks">[https://yasm.com/en/contact Contact form]</span~~> <strong~~>or e-mail:~~</strong>~~ in<!-- bla-->fo <!-- @th--> @ <!-- blubber--> y<!--3745 -->asm.<!-- . as-->com		* Proceed to:   [[YaSM_Service_Management_Wiki:Legal_notice\|Legal notice]]   \|   [[YaSM_Service_Management_Wiki:Privacy_policy\|Privacy policy]]  \|   [[YaSM_Service_Management_Wiki:General_disclaimer\|Disclaimer]]  \|   <b>[[Main Page\|Main page: YaSM Service Management Wiki]]</b>

	~~<strong>~~YaSM in the social media~~</strong>~~:   [https://twitter.com/yasmcom Twitter]  \|   [https://www.youtube.com/channel/UCvX8aGZgxboxVr03n95y31A YouTube]  \|  [https://www.linkedin.com/showcase/yasm/ LinkedIn]

	<p> </p>		<p> </p>

Andrea at 16:59, 12 April 2019

2019-04-12T16:59:52Z

← Older revision		Revision as of 18:59, 12 April 2019
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	<html><a href="https://yasm.com/wiki/de/index.php/~~YaSM_Wiki~~:%C3%~~9Cber_YaSM_Wiki~~"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="140" height="36" style="float:right;" alt="auf Deutsch" title="diese Seite auf Deutsch" /></a><br style="clear:both;"/></p>		<html><a href="https://yasm.com/wiki/de/index.php/YaSM_Service-Management-Wiki:%C3%9Cber_YaSM_Service-Management-Wiki"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="140" height="36" style="float:right;" alt="auf Deutsch" title="diese Seite auf Deutsch" /></a><br style="clear:both;"/></p>

	<p style="color:#379988; padding-top: 20px; font-size: 120%;"><b>Welcome to the YaSM Wiki!</b></p>		<p style="color:#379988; padding-top: 20px; font-size: 120%;"><b>Welcome to the YaSM Wiki!</b></p>

	<div class="thumb tright"><div class="thumbinner" style="width:160px; background:#ffffff;"><img style="margin:5px 5px 5px 5px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Stefan-Kempter.jpg" width="150" height="170" title="Stefan" alt="Stefan" /> <div class="thumbcaption">Stefan Kempter, IT Process Maps. Contact Stefan: <a rel="nofollow" class="external text" href="https://www.linkedin.com/in/stefankempter" title="Stefan Kempter on LinkedIn">@LinkedIn~~</a>   <a rel="nofollow" class="external text" href="https://plus.google.com/111925560448291102517" title="Stefan Kempter on Google Plus">@Google+~~</a></div></div></div></html>		<div class="thumb tright"><div class="thumbinner" style="width:160px; background:#ffffff;"><img style="margin:5px 5px 5px 5px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Stefan-Kempter.jpg" width="150" height="170" title="Stefan Kempter" alt="Stefan Kempter, author of the YaSM Service Management Model and the YaSM service management model" /> <div class="thumbcaption">Stefan Kempter, IT Process Maps. Contact Stefan: <a rel="nofollow" class="external text" href="https://www.linkedin.com/in/stefankempter" title="Stefan Kempter on LinkedIn">@LinkedIn</a></div></div></div></html>

	<html><div class="thumb tright"><div class="thumbinner" style="width:160px; background:#ffffff;"><img style="margin:5px 5px 5px 5px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Andrea-Kempter.jpg" width="150" height="170" title="Andrea" alt="Andrea" /> <div class="thumbcaption">Andrea Kempter, IT Process Maps. Contact Andrea: <a rel="nofollow" class="external text" href="https://www.linkedin.com/in/andreakempter" title="Dr. Andrea Kempter on LinkedIn">@LinkedIn~~</a>  <a rel="nofollow" class="external text" href="https://plus.google.com/113316270668629760475" title="Andrea Kempter on Google Plus">@Google+~~</a></div></div></div></html>		<html><div class="thumb tright"><div class="thumbinner" style="width:160px; background:#ffffff;"><img style="margin:5px 5px 5px 5px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Andrea-Kempter.jpg" width="150" height="170" title="Dr. Andrea Kempter" alt="Dr. Andrea Kempter, author of the YaSM Service Management Wiki and the YaSM service management model" /> <div class="thumbcaption">Dr. Andrea Kempter, IT Process Maps. Contact Andrea: <a rel="nofollow" class="external text" href="https://www.linkedin.com/in/andreakempter" title="Dr. Andrea Kempter on LinkedIn">@LinkedIn</a></div></div></div></html>

	We are [[User:Stefan\|Stefan Kempter]] and [[User:Andrea\|Andrea Kempter]], the founders of IT Process Maps and the authors of the YaSM service management model.		We are [[User:Stefan\|Stefan Kempter]] and [[User:Andrea\|Andrea Kempter]], the founders of IT Process Maps and the authors of the YaSM service management model.
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	<strong>Contact us:</strong> <span class="plainlinks">[https://yasm.com/en/contact Contact form]</span> <strong>or e-mail:</strong> in<!-- bla-->fo <!-- @th--> @ <!-- blubber--> y<!--3745 -->asm.<!-- . as-->com		<strong>Contact us:</strong> <span class="plainlinks">[https://yasm.com/en/contact Contact form]</span> <strong>or e-mail:</strong> in<!-- bla-->fo <!-- @th--> @ <!-- blubber--> y<!--3745 -->asm.<!-- . as-->com

	<strong>YaSM in the social media</strong>:   [https://twitter.com/yasmcom Twitter]  \|   [https://~~plus~~.~~google~~.com/~~104150539756444616711 Google+~~]  \|  [https://www.linkedin.com/showcase/yasm/ LinkedIn]		<strong>YaSM in the social media</strong>:   [https://twitter.com/yasmcom Twitter]  \|   [https://www.youtube.com/channel/UCvX8aGZgxboxVr03n95y31A YouTube]  \|  [https://www.linkedin.com/showcase/yasm/ LinkedIn]

	<p> </p>		<p> </p>

Andrea at 17:26, 9 March 2019

2019-03-09T17:26:05Z

← Older revision		Revision as of 19:26, 9 March 2019
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	<html><div class="thumb tright"><div class="thumbinner" style="width:160px; background:#ffffff;"><img style="margin:5px 5px 5px 5px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Andrea-Kempter.jpg" width="150" height="170" title="Andrea" alt="Andrea" /> <div class="thumbcaption">Andrea Kempter, IT Process Maps. Contact Andrea: <a rel="nofollow" class="external text" href="https://www.linkedin.com/in/andreakempter" title="Dr. Andrea Kempter on LinkedIn">@LinkedIn</a>  <a rel="nofollow" class="external text" href="https://plus.google.com/113316270668629760475" title="Andrea Kempter on Google Plus">@Google+</a></div></div></div></html>		<html><div class="thumb tright"><div class="thumbinner" style="width:160px; background:#ffffff;"><img style="margin:5px 5px 5px 5px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Andrea-Kempter.jpg" width="150" height="170" title="Andrea" alt="Andrea" /> <div class="thumbcaption">Andrea Kempter, IT Process Maps. Contact Andrea: <a rel="nofollow" class="external text" href="https://www.linkedin.com/in/andreakempter" title="Dr. Andrea Kempter on LinkedIn">@LinkedIn</a>  <a rel="nofollow" class="external text" href="https://plus.google.com/113316270668629760475" title="Andrea Kempter on Google Plus">@Google+</a></div></div></div></html>

	We are Stefan Kempter and Andrea Kempter, the founders of IT Process Maps and the authors of the YaSM service management model.		We are [[User:Stefan\|Stefan Kempter]] and [[User:Andrea\|Andrea Kempter]], the founders of IT Process Maps and the authors of the YaSM service management model.

	Our privately held company started out in 2006 in the picturesque village of Pfronten in Bavaria, Germany. In 2017 we moved to Lindau on Lake Constance, near the Swiss and Austrian borders.		Our privately held company started out in 2006 in the picturesque village of Pfronten in Bavaria, Germany. In 2017 we moved to Lindau on Lake Constance, near the Swiss and Austrian borders.
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	Our approach to presenting the ITIL concepts in the form of process diagrams has been well received and is used by hundreds of organizations world-wide. These organizations are generally in favor of service management best practice and convinced of its benefits, but many also asked, "couldn't this be a bit less complex?".		Our approach to presenting the ITIL concepts in the form of process diagrams has been well received and is used by hundreds of organizations world-wide. These organizations are generally in favor of service management best practice and convinced of its benefits, but many also asked, "couldn't this be a bit less complex?".

	It was this apparent need for something simpler which sparked the creation of YaSM, which stands for ~~<i>"~~Yet another Service Management Model"</i>.		<html>It was this apparent need for something simpler which sparked the creation of <a href="https://yasm.com/en/" title="YaSM \| Main page">YaSM, which stands for 'Yet another Service Management Model'</a>.</html>

	<p> </p>		<p> </p>
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	The YaSM wiki explains the principles behind this new and streamlined service management model and provides examples on how YaSM can be applied to improve the delivery of services.		The YaSM wiki explains the principles behind this new and streamlined service management model and provides examples on how YaSM can be applied to improve the delivery of services.

	The wiki is based on our ~~brand-new~~ process model - the <i>[https://yasm.com/en/products/yasm-process-map YaSM® Process Map]</i>.		The wiki is based on our service management process model - the <i>[https://yasm.com/en/products/yasm-process-map YaSM® Process Map]</i>.

	<p> </p>		<p> </p>

Andrea at 14:01, 22 July 2018

2018-07-22T14:01:24Z

← Older revision		Revision as of 16:01, 22 July 2018
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	<html><a href="https://yasm.com/wiki/de/index.php/YaSM_Wiki:%C3%9Cber_YaSM_Wiki"><img src="https://yasm.com/wiki/en/img/yasm-wiki/~~yasm~~-~~wiki~~-~~deutsch~~.png" width="48" height="30" style="float:right;" alt="auf Deutsch" title="diese Seite auf Deutsch" /></a><br style="clear:both;"/></~~html~~>		<html><a href="https://yasm.com/wiki/de/index.php/YaSM_Wiki:%C3%9Cber_YaSM_Wiki"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="140" height="36" style="float:right;" alt="auf Deutsch" title="diese Seite auf Deutsch" /></a><br style="clear:both;"/></p>

	===Welcome to the YaSM Wiki!~~===~~		<p style="color:#379988; padding-top: 20px; font-size: 120%;"><b>Welcome to the YaSM Wiki!</b></p>

	~~<p> </p>~~		<div class="thumb tright"><div class="thumbinner" style="width:160px; background:#ffffff;"><img style="margin:5px 5px 5px 5px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Stefan-Kempter.jpg" width="150" height="170" title="Stefan" alt="Stefan" /> <div class="thumbcaption">Stefan Kempter, IT Process Maps. Contact Stefan: <a rel="nofollow" class="external text" href="https://www.linkedin.com/in/stefankempter" title="Stefan Kempter on LinkedIn">@LinkedIn</a>   <a rel="nofollow" class="external text" href="https://plus.google.com/111925560448291102517" title="Stefan Kempter on Google Plus">@Google+</a></div></div></div></html>

	~~<html>~~<div class="thumb tright"><div class="thumbinner" style="width:160px; background:#ffffff;"><img style="margin:5px 5px 5px 5px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Stefan-Kempter.jpg" width="150" height="170" title="Stefan" alt="Stefan" /> <div class="thumbcaption">Stefan Kempter, IT Process Maps. Contact Stefan: <a rel="nofollow" class="external text" href="https://www.linkedin.com/in/stefankempter" title="Stefan Kempter on LinkedIn">@LinkedIn</a>   <a rel="nofollow" class="external text" href="https://plus.google.com/111925560448291102517" title="Stefan Kempter on Google Plus">@Google+</a></div></div></div></html>

	<html><div class="thumb tright"><div class="thumbinner" style="width:160px; background:#ffffff;"><img style="margin:5px 5px 5px 5px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Andrea-Kempter.jpg" width="150" height="170" title="Andrea" alt="Andrea" /> <div class="thumbcaption">Andrea Kempter, IT Process Maps. Contact Andrea: <a rel="nofollow" class="external text" href="https://www.linkedin.com/in/andreakempter" title="Dr. Andrea Kempter on LinkedIn">@LinkedIn</a>  <a rel="nofollow" class="external text" href="https://plus.google.com/113316270668629760475" title="Andrea Kempter on Google Plus">@Google+</a></div></div></div></html>		<html><div class="thumb tright"><div class="thumbinner" style="width:160px; background:#ffffff;"><img style="margin:5px 5px 5px 5px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Andrea-Kempter.jpg" width="150" height="170" title="Andrea" alt="Andrea" /> <div class="thumbcaption">Andrea Kempter, IT Process Maps. Contact Andrea: <a rel="nofollow" class="external text" href="https://www.linkedin.com/in/andreakempter" title="Dr. Andrea Kempter on LinkedIn">@LinkedIn</a>  <a rel="nofollow" class="external text" href="https://plus.google.com/113316270668629760475" title="Andrea Kempter on Google Plus">@Google+</a></div></div></div></html>

	We are Stefan Kempter and Andrea Kempter, the founders of IT Process Maps and the authors of the YaSM service management ~~framework~~.		We are Stefan Kempter and Andrea Kempter, the founders of IT Process Maps and the authors of the YaSM service management model.

	Our privately held company started out in 2006 in the picturesque village of Pfronten in Bavaria, Germany. In 2017 we moved to Lindau on Lake Constance, near the Swiss and Austrian borders.		Our privately held company started out in 2006 in the picturesque village of Pfronten in Bavaria, Germany. In 2017 we moved to Lindau on Lake Constance, near the Swiss and Austrian borders.
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	<p> </p>		<p> </p>

	The YaSM wiki explains the principles behind this new and streamlined service management ~~framework~~ and provides examples on how YaSM can be applied to improve the delivery of services.		The YaSM wiki explains the principles behind this new and streamlined service management model and provides examples on how YaSM can be applied to improve the delivery of services.

	The wiki is based on our brand-new process model - the <i>[https://yasm.com/en/products/yasm-process-map YaSM® Process Map]</i>.		The wiki is based on our brand-new process model - the <i>[https://yasm.com/en/products/yasm-process-map YaSM® Process Map]</i>.
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	<strong>Contact us:</strong> <span class="plainlinks">[https://yasm.com/en/contact Contact form]</span> <strong>or e-mail:</strong> in<!-- bla-->fo <!-- @th--> @ <!-- blubber--> y<!--3745 -->asm.<!-- . as-->com		<strong>Contact us:</strong> <span class="plainlinks">[https://yasm.com/en/contact Contact form]</span> <strong>or e-mail:</strong> in<!-- bla-->fo <!-- @th--> @ <!-- blubber--> y<!--3745 -->asm.<!-- . as-->com

	<strong>YaSM in the social media</strong>:   [https://twitter.com/yasmcom Twitter]  \|   [https://plus.google.com/104150539756444616711 Google+]  \|  [https://www.linkedin.com/~~company~~/yasm LinkedIn]		<strong>YaSM in the social media</strong>:   [https://twitter.com/yasmcom Twitter]  \|   [https://plus.google.com/104150539756444616711 Google+]  \|  [https://www.linkedin.com/showcase/yasm/ LinkedIn]

	<p> </p>		<p> </p>

Andrea at 11:47, 25 November 2015

2015-11-25T11:47:14Z

← Older revision		Revision as of 13:47, 25 November 2015
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			<html><a href="https://yasm.com/wiki/de/index.php/YaSM_Wiki:%C3%9Cber_YaSM_Wiki"><img src="https://yasm.com/wiki/en/img/yasm-wiki/yasm-wiki-deutsch.png" width="48" height="30" style="float:right;" alt="auf Deutsch" title="diese Seite auf Deutsch" /></a><br style="clear:both;"/></html>

	===Welcome to the YaSM Wiki!===		===Welcome to the YaSM Wiki!===

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	We are Stefan Kempter and Andrea Kempter, the founders of IT Process Maps and the authors of the YaSM service management framework.		We are Stefan Kempter and Andrea Kempter, the founders of IT Process Maps and the authors of the YaSM service management framework.

	Our privately held company started out in 2006 in the picturesque village of Pfronten in Bavaria, Germany.		Our privately held company started out in 2006 in the picturesque village of Pfronten in Bavaria, Germany. In 2017 we moved to Lindau on Lake Constance, near the Swiss and Austrian borders.

	Right from the start our focus was on the provision of process know-how "out of a box" for service providers and we have been supplying an officially accredited process model for ITIL (the ITIL® Process Map) to help IT service providers with understanding the principles behind ITIL and designing their ITIL-aligned processes and documents.		Right from the start our focus was on the provision of process know-how "out of a box" for service providers and we have been supplying an officially accredited process model for ITIL (the ITIL® Process Map) to help IT service providers with understanding the principles behind ITIL and designing their ITIL-aligned processes and documents.
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	The YaSM wiki explains the principles behind this new and streamlined service management framework and provides examples on how YaSM can be applied to improve the delivery of services.		The YaSM wiki explains the principles behind this new and streamlined service management framework and provides examples on how YaSM can be applied to improve the delivery of services.

	The wiki is based on our brand-new process model - the <i>YaSM® Process Map</i>.		The wiki is based on our brand-new process model - the <i>[https://yasm.com/en/products/yasm-process-map YaSM® Process Map]</i>.

	<p> </p>		<p> </p>
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	<strong>Contact us:</strong> <span class="plainlinks">[https://yasm.com/en/contact Contact form]</span> <strong>or e-mail:</strong> in<!-- bla-->fo <!-- @th--> @ <!-- blubber--> y<!--3745 -->asm.<!-- . as-->com		<strong>Contact us:</strong> <span class="plainlinks">[https://yasm.com/en/contact Contact form]</span> <strong>or e-mail:</strong> in<!-- bla-->fo <!-- @th--> @ <!-- blubber--> y<!--3745 -->asm.<!-- . as-->com

	<strong>~~IT Process Maps company profiles~~</strong>:   [https://plus.google.com/~~115458311115349334941~~ Google+]  \|  [https://www.linkedin.com/company/~~it-process-maps-gbr~~ LinkedIn]		<strong>YaSM in the social media</strong>:   [https://twitter.com/yasmcom Twitter]  \|   [https://plus.google.com/104150539756444616711 Google+]  \|  [https://www.linkedin.com/company/yasm LinkedIn]

	<p> </p>		<p> </p>

Andrea at 19:15, 23 June 2014

2014-06-23T19:15:24Z

New page

===Welcome to the YaSM Wiki!===

<p> </p>

<html><div class="thumb tright"><div class="thumbinner" style="width:160px; background:#ffffff;"><img style="margin:5px 5px 5px 5px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Stefan-Kempter.jpg" width="150" height="170" title="Stefan" alt="Stefan" /> <div class="thumbcaption">Stefan Kempter, IT Process Maps. Contact Stefan: <a rel="nofollow" class="external text" href="https://www.linkedin.com/in/stefankempter" title="Stefan Kempter on LinkedIn">@LinkedIn</a>   <a rel="nofollow" class="external text" href="https://plus.google.com/111925560448291102517" title="Stefan Kempter on Google Plus">@Google+</a></div></div></div></html>

<html><div class="thumb tright"><div class="thumbinner" style="width:160px; background:#ffffff;"><img style="margin:5px 5px 5px 5px; float:right;" src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Andrea-Kempter.jpg" width="150" height="170" title="Andrea" alt="Andrea" /> <div class="thumbcaption">Andrea Kempter, IT Process Maps. Contact Andrea: <a rel="nofollow" class="external text" href="https://www.linkedin.com/in/andreakempter" title="Dr. Andrea Kempter on LinkedIn">@LinkedIn</a>  <a rel="nofollow" class="external text" href="https://plus.google.com/113316270668629760475" title="Andrea Kempter on Google Plus">@Google+</a></div></div></div></html>

We are Stefan Kempter and Andrea Kempter, the founders of IT Process Maps and the authors of the YaSM service management framework.

Our privately held company started out in 2006 in the picturesque village of Pfronten in Bavaria, Germany.

Right from the start our focus was on the provision of process know-how "out of a box" for service providers and we have been supplying an officially accredited process model for ITIL (the ITIL® Process Map) to help IT service providers with understanding the principles behind ITIL and designing their ITIL-aligned processes and documents.

Our approach to presenting the ITIL concepts in the form of process diagrams has been well received and is used by hundreds of organizations world-wide. These organizations are generally in favor of service management best practice and convinced of its benefits, but many also asked, "couldn't this be a bit less complex?".

It was this apparent need for something simpler which sparked the creation of YaSM, which stands for <i>"Yet another Service Management Model"</i>.

<p> </p>

The YaSM wiki explains the principles behind this new and streamlined service management framework and provides examples on how YaSM can be applied to improve the delivery of services.

The wiki is based on our brand-new process model - the <i>YaSM® Process Map</i>.

<p> </p>

Don't hesitate to get back to us if you have any questions. We look forward to hearing from you!

<p> </p>

<strong>Contact us:</strong> <span class="plainlinks">[https://yasm.com/en/contact Contact form]</span> <strong>or e-mail:</strong> info  @  yasm.com

<strong>IT Process Maps company profiles</strong>:   [https://plus.google.com/115458311115349334941 Google+]  |  [https://www.linkedin.com/company/it-process-maps-gbr LinkedIn]

<p> </p>