YaSM and Agile Service Management - Revision history

Andrea at 15:55, 13 March 2025

2025-03-13T15:55:40Z

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	~~<p> </p>~~
	<p><b>Comparison:</b> YaSM and agile service management</p>		<p><b>Comparison:</b> YaSM and agile service management</p>
	<p><b>Part of</b>: <a href="https://yasm.com/wiki/en/index.php/What_is_YaSM#yasm-other-service-management-frameworks" title="YaSM and other service management frameworks and standards">YaSM vs. other service management frameworks and standards</a></html>		<p><b>Part of</b>: <a href="https://yasm.com/wiki/en/index.php/What_is_YaSM#yasm-other-service-management-frameworks" title="YaSM and other service management frameworks and standards">YaSM vs. other service management frameworks and standards</a></html>
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Andrea at 13:07, 7 November 2024

2024-11-07T13:07:33Z

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	<p> </p>		<p> </p>
	<p><b>Comparison:</b> YaSM and agile service management</p>		<p><b>Comparison:</b> YaSM and agile service management</p>
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	* A key principle in Kanban is that work is 'pulled' as capacity permits, to limit work in progress and improve the flow of work items.		* A key principle in Kanban is that work is 'pulled' as capacity permits, to limit work in progress and improve the flow of work items.

	You can find out more about Kanban on the following website: [https://www.3cs.ch/kanban-elearning/ Kanban eLearning - Concentric Circle Consulting] [[#Kanban-E-Learning\|[3]]].		You can find out more about Kanban on the following website: [https://www.3cs.ch/tag/kanban-elearning/ Kanban eLearning - Concentric Circle Consulting] [[#Kanban-E-Learning\|[3]]].

	==Agile service management==		==Agile service management==
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	As for agile service management, there are many white papers and blog posts on the subject on the AXELOS website: https://www.axelos.com/resource-hub/agileshift/		As for agile service management, there are many white papers and blog posts on the subject on the AXELOS website: https://www.axelos.com/resource-hub/agileshift/

	==~~Recommended articles~~==		===Recommendations===

	<span id="YaSM-and-SAFe">[a] Gaskin, Michael (2018). [https://www.linkedin.com/pulse/building-better-org-yasm-safe-michael-gaskin/ Building a better IT org with YaSM and SAFe]. -- LinkedIn Pulse publication, August 29, 2018. Retrieved September 30, 2018.</span><br />		<span id="YaSM-and-SAFe">[a] Gaskin, Michael (2018). [https://www.linkedin.com/pulse/building-better-org-yasm-safe-michael-gaskin/ Building a better IT org with YaSM and SAFe]. -- LinkedIn Pulse publication, August 29, 2018. Retrieved September 30, 2018.</span><br />
	<span id="Agile-like-ants">[b] Esser, Jörg (2018). [https://www.rolandberger.com/en/Insights/Publications/Simple-smarts-spark-resilience.html Agile like ants: five simple rules for adaptive companies]. -- Roland Berger publication: Simple smart spark resilience <i>(download available)</i>, May 23, 2018. Retrieved September 29, 2018.</span><br />		<span id="Agile-like-ants">[b] Esser, Jörg (2018). [https://www.rolandberger.com/en/Insights/Publications/Simple-smarts-spark-resilience.html Agile like ants: five simple rules for adaptive companies]. -- Roland Berger publication: Simple smart spark resilience <i>(download available)</i>, May 23, 2018. Retrieved September 29, 2018.</span><br />
	<span id="Agile-Management">[c] [https://www.economist.com/business/2018/07/05/the-fashion-for-agile-management-is-spreading The fashion for agile management is spreading]. -- The Economist (2018). Retrieved September 09, 2018.</span>		<span id="Agile-Management">[c] [https://www.economist.com/business/2018/07/05/the-fashion-for-agile-management-is-spreading The fashion for agile management is spreading]. -- The Economist (2018). Retrieved September 09, 2018.</span>
			<p> </p>

			==Related articles==

			<html><figure class="mw-halign-left" typeof="mw:File/Thumb"><a href="https://yasm.com/wiki/en/index.php/YaSM_and_Lean_Service_Management" title="Lean Service Management"><img srcset="https://yasm.com/wiki/en/img/yasm-frameworks/lean/400px/lean-service-management-yasm-process-model.jpg 400w, https://yasm.com/wiki/en/img/yasm-frameworks/lean/480px/lean-service-management-yasm-process-model.jpg 480w, https://yasm.com/wiki/en/img/yasm-frameworks/lean/lean-service-management-yasm-process-model.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-frameworks/lean/480px/lean-service-management-yasm-process-model.jpg" decoding="async" width="400" height="300" class="mw-file-element" alt="Lean Service Management based on the YaSM process model." /></a><figcaption><span style="font-variant:small-caps;">Lean service management and YaSM</span></figcaption></figure>
			<p><a href="https://yasm.com/wiki/en/index.php/YaSM_and_Lean_Service_Management" title="Lean Service Management">Lean service management</a></p>
			<p>Organizations applying the Lean principles have experienced increases in profitability and customer satisfaction.</p>
			<p>Lean was originally developed in the manufacturing industry, but today lean principles are also successfully applied in many other areas - including the service industry.<br /><a href="https://yasm.com/wiki/en/index.php/YaSM_and_Lean_Service_Management" title="Lean service management">[ ... Read more ]</a></p>
			<p style="clear:both;"> </p>

			<figure class="mw-halign-left" typeof="mw:File/Thumb"><a href="https://yasm.com/wiki/en/index.php/DevOps_and_YaSM" title="DevOps and service management"><img srcset="https://yasm.com/wiki/en/img/yasm-frameworks/devops/400px/devops-service-management-processes-yasm.jpg 400w, https://yasm.com/wiki/en/img/yasm-frameworks/devops/480px/devops-service-management-processes-yasm.jpg 480w, https://yasm.com/wiki/en/img/yasm-frameworks/devops/devops-service-management-processes-yasm.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-frameworks/devops/480px/devops-service-management-processes-yasm.jpg" decoding="async" width="400" height="300" class="mw-file-element" alt="DevOps and YaSM service management processes" /></a><figcaption><span style="font-variant:small-caps;">Use of DevOps in service management</span></figcaption></figure>
			<p><a href="https://yasm.com/wiki/en/index.php/DevOps_and_YaSM" title="DevOps and service management">DevOps principles and their application in service management</a></p>
			<p>How much of YaSM does it replace (and, for that matter, of other service management guidelines like ITIL®) or rather, is it an approach that complements the YaSM framework? <br /><a href="https://yasm.com/wiki/de/index.php/DevOps_und_YaSM" title="DevOps und Service-Management">[ ... Read more ]</a></p></html>
			<br style="clear:both;"/>

	==Notes and references==		==Notes and references==
	<span id="agile-manifesto">[1] Kent Beck et al. (2001): [http://agilemanifesto.org/iso/en/manifesto.html Manifesto for Agile Software Development]. Retrieved September 28, 2018.</span><br />		<span id="agile-manifesto">[1] Kent Beck et al. (2001): [http://agilemanifesto.org/iso/en/manifesto.html Manifesto for Agile Software Development]. Retrieved September 28, 2018.</span><br />
	<span id="Wikipedia-agile-software-development">[2] [https://en.wikipedia.org/wiki/Agile_software_development Agile software development]. -- Wikipedia. Retrieved August 12, 2024.</span><br />		<span id="Wikipedia-agile-software-development">[2] [https://en.wikipedia.org/wiki/Agile_software_development Agile software development]. -- Wikipedia. Retrieved August 12, 2024.</span><br />
	<span id="Kanban-E-Learning">[3] Falkowitz, Robert (2018). [https://www.3cs.ch/kanban-elearning/ Kanban eLearning]. In: [https://www.3cs.ch/ This View of Service Management]. Retrieved ~~August 14~~, ~~2018~~.</span><br />		<span id="Kanban-E-Learning">[3] Falkowitz, Robert (2018). [https://www.3cs.ch/tag/kanban-elearning/ Kanban eLearning]. In: [https://www.3cs.ch/ This View of Service Management]. Retrieved November 07, 2024.</span><br />
	<span id="Service-management-agility">[4] Falkowitz, Robert (2017). [https://www.3cs.ch/manifesto-service-management-agility-summary/ A Manifesto for Service Management Agility]. In: [https://www.3cs.ch/ This View of Service Management], November 24, 2017. Retrieved August 14, 2024.</span><br />		<span id="Service-management-agility">[4] Falkowitz, Robert (2017). [https://www.3cs.ch/manifesto-service-management-agility-summary/ A Manifesto for Service Management Agility]. In: [https://www.3cs.ch/ This View of Service Management], November 24, 2017. Retrieved August 14, 2024.</span><br />

Andrea at 16:30, 14 August 2024

2024-08-14T16:30:15Z

← Older revision		Revision as of 18:30, 14 August 2024
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	* [[#How_to_apply_agile_principles_as_a_provider_of_services.3F\|How to apply agile principles as a service provider]], and		* [[#How_to_apply_agile_principles_as_a_provider_of_services.3F\|How to apply agile principles as a service provider]], and
	* [[#Are_the_YaSM_process_templates_compatible_with_Agile_principles.3F\|is the YaSM service management model compatible with Agile?]]		* [[#Are_the_YaSM_process_templates_compatible_with_Agile_principles.3F\|is the YaSM service management model compatible with Agile?]]
			<p> </p>

	<html~~><div style="float:right; margin-top:2em;"~~><div itemid="https://yasm.com/wiki/en/img/yasm-frameworks/agile/agile-service-management-processes-yasm.jpg" itemscope itemtype="https://schema.org/ImageObject">		<html><div itemid="https://yasm.com/wiki/en/img/yasm-frameworks/agile/agile-service-management-processes-yasm.jpg" itemscope itemtype="https://schema.org/ImageObject">
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	<meta itemprop="keywords" content="yasm agile" />		<meta itemprop="keywords" content="yasm agile" />
	<~~img style~~="~~margin~~:~~15px 0px 15px 20px; float~~:~~right;~~" srcset="https://yasm.com/wiki/en/img/yasm-frameworks/agile/480px/agile-service-management-processes-yasm.jpg 480w, https://yasm.com/wiki/en/img/yasm-frameworks/agile/agile-service-management-processes-yasm.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-frameworks/agile/agile-service-management-processes-yasm.jpg" fetchpriority="high" decoding="async" width="480" height="360" ~~title~~="~~Agile service management~~" alt="Agile service management based on the YaSM process model: YaSM gives organizations a kind of skeleton for their service management processes, and the flexibility to build Agile principles into these processes." /></a><~~br style="clear:both;"/>~~		<figure class="mw-halign-right" typeof="mw:File/Thumb"><a itemprop="contentUrl" href="https://yasm.com/wiki/en/img/yasm-frameworks/agile/agile-service-management-processes-yasm.jpg" title="Agile service management">
	~~<div class="thumbcaption" style="margin:0px 0px 10px 20px"~~><span style="font-variant:small-caps;"><b>Fig. 1: <a href="https://yasm.com/wiki/en/img/yasm-frameworks/agile/agile-service-management-processes-yasm.jpg" title="Agile service management">Agile service management</a></b~~></span~~><br />Agile and the YaSM process modell.</~~div~~></~~div~~></~~div~~></~~html>~~		<img srcset="https://yasm.com/wiki/en/img/yasm-frameworks/agile/480px/agile-service-management-processes-yasm.jpg 480w, https://yasm.com/wiki/en/img/yasm-frameworks/agile/agile-service-management-processes-yasm.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-frameworks/agile/agile-service-management-processes-yasm.jpg" fetchpriority="high" decoding="async" width="480" height="360" class="mw-file-element" alt="Agile service management based on the YaSM process model: YaSM gives organizations a kind of skeleton for their service management processes, and the flexibility to build Agile principles into these processes." /></a><figcaption><span style="font-variant:small-caps;"><b>Fig. 1: <a href="https://yasm.com/wiki/en/img/yasm-frameworks/agile/agile-service-management-processes-yasm.jpg" title="Agile service management">Agile service management</a></b><br />Agile and the YaSM process modell.</span></figcaption></figure></div></html>
	<p>~~ ~~</p>

	__TOC__		__TOC__
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	Examples of agile methods are Scrum and Kanban:		Examples of agile methods are Scrum and Kanban:

	~~;<span id~~="Scrum~~">Scrum</span>~~		===Scrum===
	:* Scrum advocates product development by teams in short iterations called 'sprints'.		* Scrum advocates product development by teams in short iterations called 'sprints'.
	:* A sprint is a time-boxed iteration of work during which an increment of product functionality is developed and implemented. Sprints are typically two to four weeks long.		* A sprint is a time-boxed iteration of work during which an increment of product functionality is developed and implemented. Sprints are typically two to four weeks long.
	:* 'Product backlogs' are used to manage the list of product requirements. Inputs to the product backlog can come from many sources, but it is owned by the product owner, who is responsible for prioritizing the items in the backlog.		* 'Product backlogs' are used to manage the list of product requirements. Inputs to the product backlog can come from many sources, but it is owned by the product owner, who is responsible for prioritizing the items in the backlog.

			Learn more about Scrum and Kanban on the following website: [https://www.scrum.org/ scrum.org - The Home of Scrum]

	~~;<span id~~="Kanban~~">Kanban</span>~~		===Kanban===
	:* Kanban is a method for managing work items.		* Kanban is a method for managing work items.
	:* ~~Wok~~ items are typically visualized with Kanban boards.		* Work items are typically visualized with Kanban boards.
	:* A key principle in Kanban is that work is 'pulled' as capacity permits, to limit work in progress and improve the flow of work items.		* A key principle in Kanban is that work is 'pulled' as capacity permits, to limit work in progress and improve the flow of work items.

	~~Learn~~ more about ~~Scrum and~~ Kanban on the following ~~websites~~:		You can find out more about Kanban on the following website: [https://www.3cs.ch/kanban-elearning/ Kanban eLearning - Concentric Circle Consulting] [[#Kanban-E-Learning\|[3]]].
	* [https://www.scrum.org/ scrum.org - The Home of Scrum]
	* [https://www.3cs.ch/kanban-elearning/ Kanban eLearning - Concentric Circle Consulting] [[#Kanban-E-Learning\|[3]]].

	==Agile service management==		==Agile service management==
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	Apart from being somewhat flexible about contracts, there are many other ways for service providers to apply agile principles and speed up their business. Agile values and principles can be embedded into every [[Service Management Processes\|service management process]], from [[LP2: Design new or changed services\|service design]] through [[LP3: Build new or changed services\|implementation]] to [[LP5: Improve the services\|continual improvement]].		Apart from being somewhat flexible about contracts, there are many other ways for service providers to apply agile principles and speed up their business. Agile values and principles can be embedded into every [[Service Management Processes\|service management process]], from [[LP2: Design new or changed services\|service design]] through [[LP3: Build new or changed services\|implementation]] to [[LP5: Improve the services\|continual improvement]].

	====Service implementation====		===Service implementation===
	Organizations may, for example, provide services in an agile manner, using agile techniques to design and implement services in small, frequent releases. The first cycle could deliver a minimum viable service, which is the smallest amount of functionality that is needed. This enables early use and feedback, which is then fed into the next incremental cycle.		Organizations may, for example, provide services in an agile manner, using agile techniques to design and implement services in small, frequent releases. The first cycle could deliver a minimum viable service, which is the smallest amount of functionality that is needed. This enables early use and feedback, which is then fed into the next incremental cycle.

	====Service improvement====		===Service improvement===
	Agile techniques can also be applied to improve services. Service owners should be empowered to improve their services, and updates should be designed and implemented using a regular, short cycle. Improvements can be managed as a 'service backlog' and implemented in sprints.		Agile techniques can also be applied to improve services. Service owners should be empowered to improve their services, and updates should be designed and implemented using a regular, short cycle. Improvements can be managed as a 'service backlog' and implemented in sprints.

	====Other ideas====		===Other ideas===
	Other ideas for applying agile principles in service management are:		Other ideas for applying agile principles in service management are:
	* Assigning accountability for services across the whole [[Service_Management_Processes#Service_lifecycle_processes\|service lifecycle]] to self-organizing cross-functional teams.		* Assigning accountability for services across the whole [[Service_Management_Processes#Service_lifecycle_processes\|service lifecycle]] to self-organizing cross-functional teams.
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	==Notes and references==		==Notes and references==
	<span id="agile-manifesto">[1] Kent Beck et al. (2001): [http://agilemanifesto.org/iso/en/manifesto.html Manifesto for Agile Software Development]. Retrieved September 28, 2018.</span><br />		<span id="agile-manifesto">[1] Kent Beck et al. (2001): [http://agilemanifesto.org/iso/en/manifesto.html Manifesto for Agile Software Development]. Retrieved September 28, 2018.</span><br />
	<span id="Wikipedia-agile-software-development">[2] [https://en.wikipedia.org/wiki/Agile_software_development Agile software development]. -- Wikipedia. Retrieved ~~September 26~~, ~~2018~~.</span><br />		<span id="Wikipedia-agile-software-development">[2] [https://en.wikipedia.org/wiki/Agile_software_development Agile software development]. -- Wikipedia. Retrieved August 12, 2024.</span><br />
	<span id="Kanban-E-Learning">[3] Falkowitz, Robert (2018). [https://www.3cs.ch/kanban-elearning/ Kanban eLearning]. In: [https://www.3cs.ch/ This View of Service Management]. Retrieved ~~September 26~~, 2018.</span><br />		<span id="Kanban-E-Learning">[3] Falkowitz, Robert (2018). [https://www.3cs.ch/kanban-elearning/ Kanban eLearning]. In: [https://www.3cs.ch/ This View of Service Management]. Retrieved August 14, 2018.</span><br />
	<span id="Service-management-agility">[4] Falkowitz, Robert (2017). [https://www.3cs.ch/manifesto-service-management-agility-summary/ A Manifesto for Service Management Agility]. In: [https://www.3cs.ch/ This View of Service Management], November 24, 2017. Retrieved ~~September 28~~, ~~2018~~.</span><br />		<span id="Service-management-agility">[4] Falkowitz, Robert (2017). [https://www.3cs.ch/manifesto-service-management-agility-summary/ A Manifesto for Service Management Agility]. In: [https://www.3cs.ch/ This View of Service Management], November 24, 2017. Retrieved August 14, 2024.</span><br />

	<html>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.		<html>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.

Andrea at 15:44, 4 April 2024

2024-04-04T15:44:33Z

Andrea at 16:10, 30 December 2023

2023-12-30T16:10:26Z

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	The Agile Alliance website is a complete open-source compendium of Agile practices, with contents contributed by the worldwide community of agile practitioners: https://www.agilealliance.org/		The Agile Alliance website is a complete open-source compendium of Agile practices, with contents contributed by the worldwide community of agile practitioners: https://www.agilealliance.org/

	As for agile service management, there are many white papers and blog posts on the subject on the AXELOS website: https://www.axelos.com/~~content~~-hub		As for agile service management, there are many white papers and blog posts on the subject on the AXELOS website: https://www.axelos.com/resource-hub/agileshift/

	==Recommended articles==		==Recommended articles==
	<span id="YaSM-and-SAFe">[a] Gaskin, Michael (2018). [https://www.linkedin.com/pulse/building-better-org-yasm-safe-michael-gaskin/ Building a better IT org with YaSM and SAFe]. -- LinkedIn Pulse publication, August 29, 2018. Retrieved September 30, 2018.</span><br />		<span id="YaSM-and-SAFe">[a] Gaskin, Michael (2018). [https://www.linkedin.com/pulse/building-better-org-yasm-safe-michael-gaskin/ Building a better IT org with YaSM and SAFe]. -- LinkedIn Pulse publication, August 29, 2018. Retrieved September 30, 2018.</span><br />
	<span id="Agile-like-ants">[b] Esser, Jörg (2018). [https://www.rolandberger.com/en/Publications/Simple-smarts-spark-resilience.html Agile like ants: five simple rules for adaptive companies]. -- Roland Berger publication: Simple smart spark resilience <i>(download available)</i>, May 23, 2018. Retrieved September 29, 2018.</span><br />		<span id="Agile-like-ants">[b] Esser, Jörg (2018). [https://www.rolandberger.com/en/Insights/Publications/Simple-smarts-spark-resilience.html Agile like ants: five simple rules for adaptive companies]. -- Roland Berger publication: Simple smart spark resilience <i>(download available)</i>, May 23, 2018. Retrieved September 29, 2018.</span><br />
	<span id="Agile-Management">[c] [https://www.economist.com/business/2018/07/05/the-fashion-for-agile-management-is-spreading The fashion for agile management is spreading]. -- The Economist (2018). Retrieved September 09, 2018.</span>		<span id="Agile-Management">[c] [https://www.economist.com/business/2018/07/05/the-fashion-for-agile-management-is-spreading The fashion for agile management is spreading]. -- The Economist (2018). Retrieved September 09, 2018.</span>

Andrea at 15:50, 11 November 2022

2022-11-11T15:50:16Z

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	* [[#Are_the_YaSM_process_templates_compatible_with_Agile_principles.3F\|is the YaSM service management model compatible with Agile?]]		* [[#Are_the_YaSM_process_templates_compatible_with_Agile_principles.3F\|is the YaSM service management model compatible with Agile?]]

	<html><div itemscope itemtype="https://schema.org/ImageObject">		<html><div style="float:right; margin-top:2em;"><div itemid="https://yasm.com/wiki/en/img/yasm-frameworks/agile/agile-service-management-processes-yasm.jpg" itemscope itemtype="https://schema.org/ImageObject">
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	<meta itemprop="caption" content="YaSM and agile service management: The YaSM process templates are helpful in designing agile service management processes." />		<meta itemprop="caption" content="YaSM and agile service management: The YaSM process templates are helpful in designing agile service management processes." />
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	<meta itemprop="keywords" content="agile service management" />		<meta itemprop="keywords" content="agile service management" />
	<meta itemprop="keywords" content="agile itsm" />		<meta itemprop="keywords" content="agile itsm" />
	<meta itemprop="keywords" content="yasm agile" />		<meta itemprop="keywords" content="yasm agile" />
	<img style="margin:~~30px~~ 0px ~~30px 30px~~; float:right;" src="https://yasm.com/wiki/en/img/yasm-frameworks/agile/agile-service-management-processes-yasm.jpg" width="480" height="360" title="YaSM and agile service management" alt="YaSM gives organizations a kind of skeleton for their service management processes, and the flexibility to build Agile principles into these processes." /></a></div></html>		<img style="margin:15px 0px 15px 20px; float:right;" srcset="https://yasm.com/wiki/en/img/yasm-frameworks/agile/480px/agile-service-management-processes-yasm.jpg 480w, https://yasm.com/wiki/en/img/yasm-frameworks/agile/agile-service-management-processes-yasm.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-frameworks/agile/agile-service-management-processes-yasm.jpg" width="480" height="360" title="YaSM and agile service management" alt="YaSM gives organizations a kind of skeleton for their service management processes, and the flexibility to build Agile principles into these processes." /></a><div class="thumbcaption" style="margin:0px 0px 20px 20px"><span style="font-variant:small-caps;"><b>Fig. 1: Agile service management</b></span><br />Agile and the YaSM process modell</div></div></div></html>
	<p> </p>		<p> </p>

	==The Agile Manifesto==		==The Agile Manifesto==

	<span id="agile-key-values">The <i>key values</i> underpinning Agile are presented as the Agile Manifesto:</span>		<span id="agile-key-values">The <i>key values</i> underpinning Agile are presented as the Agile Manifesto [[#agile-manifesto\|[1]]]:</span>

	{\| class="wikitable" style="background: white;"		{\| class="wikitable" style="background: white;"
	\|+style="background:#~~379988~~; color:#ffffff; font-size: 110%" \|The four values of the Agile Manifesto ~~[[#agile-manifesto\|[1]]]~~		\|+style="background:#465674; color:#ffffff; font-size: 110%" \|The four values of the Agile Manifesto
	\| style="vertical-align:middle" colspan="3" \| [We value ...]		\| style="vertical-align:middle" colspan="3" \| [We value ...]
	\|-style="vertical-align:top"		\|-style="vertical-align:top"
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	* <q>Welcome changing requirements, even late in development. Agile processes harness change for the customer's competitive advantage.</q>		* <q>Welcome changing requirements, even late in development. Agile processes harness change for the customer's competitive advantage.</q>

	Read all twelve principles on the [http://agilemanifesto.org/principles.html Agile Manifesto website~~] [[#agile-manifesto\|[1]]~~]!		Read all twelve principles on the [http://agilemanifesto.org/principles.html Agile Manifesto website]!

	==Methods and concepts supporting the Agile approach==		==Methods and concepts supporting the Agile approach==
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	==The Agile Manifesto adapted for service management==		==The Agile Manifesto adapted for service management==

	The Agile Manifesto relates to software development, and a bit of 'translation' is therefore required to adapt the agile principles to the domain of service management.		The Agile Manifesto [[#agile-manifesto\|[1]]] relates to software development, and a bit of 'translation' is therefore required to adapt the agile principles to the domain of service management.

	For example, what does <i>'Customer collaboration over contract negotiation'</i> mean in the context of services? Surely, there will always be a need for formal agreements, because business relationships cannot work if it's completely unclear what kind of service is to be delivered at what price.		For example, what does <i>'Customer collaboration over contract negotiation'</i> mean in the context of services? Surely, there will always be a need for formal agreements, because business relationships cannot work if it's completely unclear what kind of service is to be delivered at what price.

Andrea at 16:21, 13 October 2021

2021-10-13T16:21:27Z

← Older revision		Revision as of 18:21, 13 October 2021
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	<span id="What_is_Agile.3F">Agile isn't a well-defined framework or process, but a mind-set and collection of values and principles for organizations that wish to become more responsive to changing conditions.</span>		<span id="What_is_Agile.3F">Agile isn't a well-defined framework or process, but a mind-set and collection of values and principles for organizations that wish to become more responsive to changing conditions.</span>

	Agile has its roots in the '[[#The_Agile_Manifesto\|Agile Manifesto]]' drawn up by a group of software developers back in 2001. It is also influenced by the concept of [[YaSM_and_Lean_Service_Management#What_is_Lean.3F\|lean management]], which was originally developed by Toyota to improve the production processes in the car manufacturing industry.~~</p>~~		Agile has its roots in the '[[#The_Agile_Manifesto\|Agile Manifesto]]' drawn up by a group of software developers back in 2001. It is also influenced by the concept of [[YaSM_and_Lean_Service_Management#What_is_Lean.3F\|lean management]], which was originally developed by Toyota to improve the production processes in the car manufacturing industry.

	Agile software development is an approach to 'lightweight' software development under which requirements and solutions evolve through the collaborative effort of self-organizing cross-functional teams and the customers. It advocates adaptive planning, evolutionary development, early delivery and continual improvement, and it encourages rapid and flexible response to change.		Agile software development is an approach to 'lightweight' software development under which requirements and solutions evolve through the collaborative effort of self-organizing cross-functional teams and the customers. It advocates adaptive planning, evolutionary development, early delivery and continual improvement, and it encourages rapid and flexible response to change.

			* [[#Agile_service_management\|What is agile service management?]]
			* [[#How_to_apply_agile_principles_as_a_provider_of_services.3F\|How to apply agile principles as a service provider]], and
			* [[#Are_the_YaSM_process_templates_compatible_with_Agile_principles.3F\|is the YaSM service management model compatible with Agile?]]

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	<meta itemprop="keywords" content="yasm agile" />		<meta itemprop="keywords" content="yasm agile" />
	<img style="margin:~~5px~~ 0px 30px 30px; float:right;" src="https://yasm.com/wiki/en/img/yasm-frameworks/agile/agile-service-management-processes-yasm.jpg" width="480" height="360" title="YaSM and agile service management" alt="YaSM gives organizations a kind of skeleton for their service management processes, and the flexibility to build Agile principles into these processes." /></a></div>		<img style="margin:30px 0px 30px 30px; float:right;" src="https://yasm.com/wiki/en/img/yasm-frameworks/agile/agile-service-management-processes-yasm.jpg" width="480" height="360" title="YaSM and agile service management" alt="YaSM gives organizations a kind of skeleton for their service management processes, and the flexibility to build Agile principles into these processes." /></a></div></html>
	<p><span id="md-webpage-description" itemprop="description"><a href="https://yasm.com/wiki/en/index.php/YaSM_and_Agile_Service_Management#What_is_agile_service_management.3F" title="What is agile service management?">What is agile service management?</a> <a href="https://yasm.com/wiki/en/index.php/YaSM_and_Agile_Service_Management#How_to_apply_agile_principles_as_a_provider_of_services.3F" title="Agile for service providers">How to apply agile principles as a service provider</a>, and <a href="https://yasm.com/wiki/en/index.php/YaSM_and_Agile_Service_Management#Are_the_YaSM_process_templates_compatible_with_Agile_principles.3F" title="YaSM and agile service management">is the YaSM service management model compatible with Agile?</a></span></p></html>
	<p> </p>		<p> </p>

	==The Agile Manifesto==		==The Agile Manifesto==

	The key values underpinning Agile are presented as the Agile Manifesto:		<span id="agile-key-values">The <i>key values</i> underpinning Agile are presented as the Agile Manifesto:</span>

	{\| class="wikitable" style="background: white;"		{\| class="wikitable" style="background: white;"
	\|+style="background:#379988; color:#ffffff; font-size: 110%" \|The four values of the Agile Manifesto [[#agile-manifesto\|[1]]]		\|+style="background:#379988; color:#ffffff; font-size: 110%" \|The four values of the Agile Manifesto [[#agile-manifesto\|[1]]]
	\| style="vertical-align:middle" colspan="4" \| [We value ...]		\| style="vertical-align:middle" colspan="3" \| [We value ...]
	\|-style="vertical-align:top"		\|-style="vertical-align:top"
	\|Individuals and interactions		\|Individuals and interactions
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	It's important to understand that the manifesto does not suggest the items on the right are dispensable, but the items on the left are valued more than the items on the right. As an example, tools and processes have their uses, but competent people working together effectively are more important.		It's important to understand that the manifesto does not suggest the items on the right are dispensable, but the items on the left are valued more than the items on the right. As an example, tools and processes have their uses, but competent people working together effectively are more important.

	The Agile Manifesto is supported by twelve principles, which are used to guide agile projects. These principles include:		<span id="agile-principles">The Agile Manifesto is supported by twelve <i>principles</i>, which are used to guide agile projects. These principles include:</span>

	* <i>"Our highest priority is to satisfy the customer through early and continuous delivery of valuable software."</i>		* <q>Our highest priority is to satisfy the customer through early and continuous delivery of valuable software.</q>
	* <i>"Welcome changing requirements, even late in development. Agile processes harness change for the customer's competitive advantage."</i>		* <q>Welcome changing requirements, even late in development. Agile processes harness change for the customer's competitive advantage.</q>

	Read all twelve principles on the [http://agilemanifesto.org/principles.html Agile Manifesto website] [[#agile-manifesto\|[1]]]!		Read all twelve principles on the [http://agilemanifesto.org/principles.html Agile Manifesto website] [[#agile-manifesto\|[1]]]!
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	* [https://www.3cs.ch/kanban-elearning/ Kanban eLearning - Concentric Circle Consulting] [[#Kanban-E-Learning\|[3]]].		* [https://www.3cs.ch/kanban-elearning/ Kanban eLearning - Concentric Circle Consulting] [[#Kanban-E-Learning\|[3]]].

	==~~What is agile~~ service management?==		==Agile service management==

	<blockquote>Agile service management is the application of agile principles in [[Service Management ~~Processes~~\|service management]], helping service providers to become more flexible and responsive to changing customer needs.</blockquote>		<blockquote><span id="md-webpage-description" itemprop="description">[[YaSM_and_Agile_Service_Management\|Agile service management]] is the application of [[#agile-principles\|agile principles]] in [[Service Management\|service management]], helping service providers to become more flexible and responsive to changing customer needs.</span></blockquote>

	Originally, the Agile approach was devised for software development. More recently, however, agile principles have been tried in various other areas, including electronics, financial services and healthcare. And Agile is also gaining traction with service providers.		Originally, the Agile approach was devised for software development. More recently, however, agile principles have been tried in various other areas, including electronics, financial services and healthcare. And Agile is also gaining traction with service providers.
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	==Are the YaSM process templates compatible with Agile principles?==		==Are the YaSM process templates compatible with Agile principles?==

	One of the Agile principles states that 'simplicity is essential', so [[What is YaSM\|YaSM]] and Agile should be a good fit: Simple, clear-cut and easy-to-read processes were a key objective when creating the YaSM model.		One of the Agile principles states that 'simplicity is essential', so [[What is YaSM\|YaSM]] and Agile should be a good fit: Simple, clear-cut and easy-to-read processes were a key objective when creating the YaSM service management model.

	YaSM is not specifically aligned with the Agile mind-set, but it's not hard to see how the YaSM process templates and Agile can go together.		YaSM is not specifically aligned with the Agile mind-set, but it's not hard to see how the YaSM process templates and Agile can go together.
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	<a itemprop="item" href="https://yasm.com/wiki/en/index.php/YaSM_and_Agile_Service_Management#~~What_is_agile_service_management.3F~~"> <span itemprop="name">Agile service management</span></a>		<a itemprop="item" href="https://yasm.com/wiki/en/index.php/YaSM_and_Agile_Service_Management#Agile_service_management"> <span itemprop="name">Agile service management</span></a>
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	[[Category:Service management frameworks and standards]][[Category:Agile]]		[[Category:Service management frameworks and standards]][[Category:Agile]]
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Andrea at 16:46, 1 January 2020

2020-01-01T16:46:22Z

Show changes

Andrea at 17:48, 28 March 2019

2019-03-28T17:48:40Z

← Older revision		Revision as of 19:48, 28 March 2019
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	<span id="Service-management-agility">[4] Falkowitz, Robert (2017). [https://www.3cs.ch/manifesto-service-management-agility-summary/ A Manifesto for Service Management Agility]. In: [https://www.3cs.ch/ This View of Service Management], November 24, 2017. Retrieved September 28, 2018.</span><br />		<span id="Service-management-agility">[4] Falkowitz, Robert (2017). [https://www.3cs.ch/manifesto-service-management-agility-summary/ A Manifesto for Service Management Agility]. In: [https://www.3cs.ch/ This View of Service Management], November 24, 2017. Retrieved September 28, 2018.</span><br />

	<html>By:  Stefan Kempter <a ~~rel="author"~~ href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/~~google~~.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://~~plus~~.~~google~~.com/~~113316270668629760475~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/~~google~~.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on ~~Google+~~" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.		<html>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.
	<p> </p>		<p> </p>

Andrea at 10:13, 11 October 2018

2018-10-11T10:13:04Z

← Older revision		Revision as of 17:44, 4 April 2024
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	<p> </p>		<p> </p>

	<span id="What_is_Agile.3F">Agile isn't a well-defined framework or process, but a mind-set and collection of values and principles for organizations that wish to become more responsive to changing conditions.</span>		<span id="What_is_Agile.3F"><b><span style="color:#465674;">Agile</span></b> isn't a well-defined framework or process, but a mind-set and collection of values and principles for organizations that wish to become more responsive to changing conditions.</span>

	Agile has its roots in the '[[#The_Agile_Manifesto\|Agile Manifesto]]' drawn up by a group of software developers back in 2001. It is also influenced by the concept of [[YaSM_and_Lean_Service_Management#What_is_Lean.3F\|lean management]], which was originally developed by Toyota to improve the production processes in the car manufacturing industry.		Agile has its roots in the '[[#The_Agile_Manifesto\|Agile Manifesto]]' drawn up by a group of software developers back in 2001. It is also influenced by the concept of [[YaSM_and_Lean_Service_Management#What_is_Lean.3F\|lean management]], which was originally developed by Toyota to improve the production processes in the car manufacturing industry.
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	<html><div style="float:right; margin-top:2em;"><div itemid="https://yasm.com/wiki/en/img/yasm-frameworks/agile/agile-service-management-processes-yasm.jpg" itemscope itemtype="https://schema.org/ImageObject">		<html><div style="float:right; margin-top:2em;"><div itemid="https://yasm.com/wiki/en/img/yasm-frameworks/agile/agile-service-management-processes-yasm.jpg" itemscope itemtype="https://schema.org/ImageObject">
	<a href="https://yasm.com/wiki/en/img/yasm-frameworks/agile/agile-service-management-processes-yasm.jpg" title="~~YaSM and agile~~ service management" itemprop="contentUrl">		<a href="https://yasm.com/wiki/en/img/yasm-frameworks/agile/agile-service-management-processes-yasm.jpg" title="Agile service management" itemprop="contentUrl">
	<meta itemprop="caption" content="YaSM and agile service management: The YaSM process templates are helpful in designing agile service management processes." />		<meta itemprop="caption" content="YaSM and agile service management: The YaSM process templates are helpful in designing agile service management processes." />
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	<meta itemprop="keywords" content="agile itsm" />		<meta itemprop="keywords" content="agile itsm" />
	<meta itemprop="keywords" content="yasm agile" />		<meta itemprop="keywords" content="yasm agile" />
	<img style="margin:15px 0px 15px 20px; float:right;" srcset="https://yasm.com/wiki/en/img/yasm-frameworks/agile/480px/agile-service-management-processes-yasm.jpg 480w, https://yasm.com/wiki/en/img/yasm-frameworks/agile/agile-service-management-processes-yasm.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-frameworks/agile/agile-service-management-processes-yasm.jpg" width="480" height="360" title="~~YaSM and agile~~ service management" alt="YaSM gives organizations a kind of skeleton for their service management processes, and the flexibility to build Agile principles into these processes." /></a><div class="thumbcaption" style="margin:0px 0px ~~20px~~ 20px"><span style="font-variant:small-caps;"><b>Fig. 1: Agile service management</b></span><br />Agile and the YaSM process modell</div></div></div></html>		<img style="margin:15px 0px 15px 20px; float:right;" srcset="https://yasm.com/wiki/en/img/yasm-frameworks/agile/480px/agile-service-management-processes-yasm.jpg 480w, https://yasm.com/wiki/en/img/yasm-frameworks/agile/agile-service-management-processes-yasm.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-frameworks/agile/agile-service-management-processes-yasm.jpg" fetchpriority="high" decoding="async" width="480" height="360" title="Agile service management" alt="Agile service management based on the YaSM process model: YaSM gives organizations a kind of skeleton for their service management processes, and the flexibility to build Agile principles into these processes." /></a><br style="clear:both;"/>
			<div class="thumbcaption" style="margin:0px 0px 10px 20px"><span style="font-variant:small-caps;"><b>Fig. 1: <a href="https://yasm.com/wiki/en/img/yasm-frameworks/agile/agile-service-management-processes-yasm.jpg" title="Agile service management">Agile service management</a></b></span><br />Agile and the YaSM process modell.</div></div></div></html>
	<p> </p>		<p> </p>

			__TOC__
			<br style="clear:both;"/>

	==The Agile Manifesto==		==The Agile Manifesto==
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	==Agile service management==		==Agile service management==

	<blockquote><span id="md-webpage-description" itemprop="description">~~[[YaSM_and_Agile_Service_Management\|~~Agile service management]] is the application of [[#agile-principles\|agile principles]] in [[Service Management\|service management]], helping service providers to become more flexible and responsive to changing customer needs.</span></blockquote>		<blockquote><span id="md-webpage-description" itemprop="description"><b><span style="color:#465674;">Agile service management</span></b> is the application of [[#agile-principles\|agile principles]] in [[Service Management\|service management]], helping service providers to become more flexible and responsive to changing customer needs.</span></blockquote>

	Originally, the Agile approach was devised for software development. More recently, however, agile principles have been tried in various other areas, including electronics, financial services and healthcare. And Agile is also gaining traction with service providers.		Originally, the Agile approach was devised for software development. More recently, however, agile principles have been tried in various other areas, including electronics, financial services and healthcare. And Agile is also gaining traction with service providers.
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	The key [[YaSM Roles\|role in YaSM]] responsible for managing the services across their lifecycle is the [[YaSM_Roles#Service-owner\|service owner]]. In the traditional service management frameworks, the service owner will draw on the support of other roles, such as technical experts and administrators. This sounds somewhat like the siloed approach to working that Agile aims to overcome, but injecting more agility into the service lifecycle processes is not too difficult: Organizations can, for example, assign service ownership to cross-functional teams that are responsible for managing their services across all lifecycle stages.		The key [[YaSM Roles\|role in YaSM]] responsible for managing the services across their lifecycle is the [[YaSM_Roles#Service-owner\|service owner]]. In the traditional service management frameworks, the service owner will draw on the support of other roles, such as technical experts and administrators. This sounds somewhat like the siloed approach to working that Agile aims to overcome, but injecting more agility into the service lifecycle processes is not too difficult: Organizations can, for example, assign service ownership to cross-functional teams that are responsible for managing their services across all lifecycle stages.

	<html>Finally, the YaSM model provides <a href="https://yasm.com/en/products/yasm-process-map" title="Service management process templates - The YaSM Process Map">time-tested ~~process~~ templates</a> for the many bread-and-butter processes in the service provider organization, where efficiency and effectiveness matter more than agility. Examples are <a href="https://yasm.com/wiki/en/index.php/LP4.6:_Resolve_incidents_and_service_requests" title="Incident/ service request management">incident and service request management</a>, <a href="https://yasm.com/wiki/en/index.php/LP4.7:_Resolve_problems" title="Problem management">problem management</a>, configuration management, supplier management, compliance management, etc.</html>		<html>Finally, the YaSM model provides <a href="https://yasm.com/en/products/yasm-process-map" title="Service management process templates - The YaSM Process Map">time-tested service management templates</a> for the many bread-and-butter processes in the service provider organization, where efficiency and effectiveness matter more than agility. Examples are <a href="https://yasm.com/wiki/en/index.php/LP4.6:_Resolve_incidents_and_service_requests" title="Incident/ service request management">incident and service request management</a>, <a href="https://yasm.com/wiki/en/index.php/LP4.7:_Resolve_problems" title="Problem management">problem management</a>, configuration management, supplier management, compliance management, etc.</html>

	So the YaSM model is not specifically aligned with Agile, but with its streamlined, straightforward set of process templates, YaSM gives organizations a kind of skeleton for their service management processes, and the flexibility to build Agile principles into these processes.		So the YaSM model is not specifically aligned with Agile, but with its streamlined, straightforward set of process templates, YaSM gives organizations a kind of skeleton for their service management processes, and the flexibility to build Agile principles into these processes.

← Older revision		Revision as of 12:13, 11 October 2018
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	==What is agile service management?==		==What is agile service management?==

	<html><span id="md-webpage-description" itemprop="description">Agile service management is the application of agile principles in <a href="https://yasm.com/wiki/en/index.php/~~YaSM_Processes~~" title="Service management processes">service management</a>, helping service providers to become more flexible and responsive to changing customer needs.</span></html>		<html><span id="md-webpage-description" itemprop="description">Agile service management is the application of agile principles in <a href="https://yasm.com/wiki/en/index.php/Service_Management_Processes" title="Service management processes">service management</a>, helping service providers to become more flexible and responsive to changing customer needs.</span></html>

	Originally, the Agile approach was devised for software development. More recently, however, agile principles have been tried in various other areas, including electronics, financial services and healthcare. And Agile is also gaining traction with service providers.		Originally, the Agile approach was devised for software development. More recently, however, agile principles have been tried in various other areas, including electronics, financial services and healthcare. And Agile is also gaining traction with service providers.
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	==How to apply agile principles as a provider of services?==		==How to apply agile principles as a provider of services?==

	Apart from being somewhat flexible about contracts, there are many other ways for service providers to apply agile principles and speed up their business. Agile values and principles can be embedded into every [[~~YaSM~~ Processes\|service management process]], from [[LP2: Design new or changed services\|service design]] through [[LP3: Build new or changed services\|implementation]] to [[LP5: Improve the services\|continual improvement]].		Apart from being somewhat flexible about contracts, there are many other ways for service providers to apply agile principles and speed up their business. Agile values and principles can be embedded into every [[Service Management Processes\|service management process]], from [[LP2: Design new or changed services\|service design]] through [[LP3: Build new or changed services\|implementation]] to [[LP5: Improve the services\|continual improvement]].

	====Service implementation====		====Service implementation====
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	====Other ideas====		====Other ideas====
	Other ideas for applying agile principles in service management are:		Other ideas for applying agile principles in service management are:
	* Assigning accountability for services across the whole [[~~YaSM_Processes~~#Service_lifecycle_processes\|service lifecycle]] to self-organizing cross-functional teams.		* Assigning accountability for services across the whole [[Service_Management_Processes#Service_lifecycle_processes\|service lifecycle]] to self-organizing cross-functional teams.
	* Increasing efforts to understand what users value in a service.		* Increasing efforts to understand what users value in a service.
	* Defining simple processes with a clear structure and removing unnecessary tasks (an approach often called 'just-enough control').		* Defining simple processes with a clear structure and removing unnecessary tasks (an approach often called 'just-enough control').
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	YaSM is not specifically aligned with the Agile mind-set, but it's not hard to see how the YaSM process templates and Agile can go together.		YaSM is not specifically aligned with the Agile mind-set, but it's not hard to see how the YaSM process templates and Agile can go together.

	First of all, the [[~~YaSM_Processes~~#YaSM_process_structure\|YaSM process structure]] is based on the service lifecycle. The YaSM [[~~YaSM_Processes~~#Service_lifecycle_processes\|service lifecycle processes]] describe in a straightforward way how services are to be designed, built, operated and improved. It's thus perfectly feasible to go through the service lifecycle more frequently, which enables organizations to break work into smaller chunks and be more responsive to changing customer needs.		First of all, the [[Service_Management_Processes#YaSM_process_structure\|YaSM process structure]] is based on the service lifecycle. The YaSM [[Service_Management_Processes#Service_lifecycle_processes\|service lifecycle processes]] describe in a straightforward way how services are to be designed, built, operated and improved. It's thus perfectly feasible to go through the service lifecycle more frequently, which enables organizations to break work into smaller chunks and be more responsive to changing customer needs.

	What's more, the [[LP5: Improve the services\|service improvement process]] is in fact a smaller cycle within the overall service lifecycle, so this process can be used as a lightweight approach to enhancing services in incremental steps, possibly with a [[LP5:_Improve_the_services#Service-improvement-plan-SIP\|service improvement plan]] (or 'backlog' in Agile terminology) in the form of a Kanban board.		What's more, the [[LP5: Improve the services\|service improvement process]] is in fact a smaller cycle within the overall service lifecycle, so this process can be used as a lightweight approach to enhancing services in incremental steps, possibly with a [[LP5:_Improve_the_services#Service-improvement-plan-SIP\|service improvement plan]] (or 'backlog' in Agile terminology) in the form of a Kanban board.