YaSM and ISO 20000 - Revision history

Andrea at 12:47, 14 April 2025

2025-04-14T12:47:10Z

← Older revision		Revision as of 14:47, 14 April 2025
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	<meta name="keywords" content="yasm iso 20000, yasm iso/iec 20000, iso 20000 processes" />		<meta name="keywords" content="yasm iso 20000, yasm iso/iec 20000, iso 20000 processes" />
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	<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/YaSM_und_ISO_20000"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/>		<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/YaSM_und_ISO_20000"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/>
	~~<p> </p>~~
	<p><b>Comparison:</b> YaSM and ISO 20000 (ISO/IEC 20000:2018)</p>		<p><b>Comparison:</b> YaSM and ISO 20000 (ISO/IEC 20000:2018)</p>
	<p><b>Part of</b>: <a href="https://yasm.com/wiki/en/index.php/What_is_YaSM#yasm-other-service-management-frameworks" title="YaSM and other service management frameworks and standards">YaSM vs. other service management frameworks and standards</a></p>		<p><b>Part of</b>: <a href="https://yasm.com/wiki/en/index.php/What_is_YaSM#yasm-other-service-management-frameworks" title="YaSM and other service management frameworks and standards">YaSM vs. other service management frameworks and standards</a></p>
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	To meet these requirements, organizations typically must define and implement a set of service management processes which comply with the standard. But ISO 20000 does not prescribe specific processes, nor does it provide detailed descriptions that organizations could use as guidance.		To meet these requirements, organizations typically must define and implement a set of service management processes which comply with the standard. But ISO 20000 does not prescribe specific processes, nor does it provide detailed descriptions that organizations could use as guidance.

	<html>Some more guidance can be found in the popular service management frameworks and approaches, such as <a href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="YaSM and the IT Infrastructure Library ITIL®">ITIL</a><sup><small>®</small></sup>, <a href="https://yasm.com/wiki/en/index.php/YaSM_and_CMMI_for_Services_-_CMMI-SVC" title="YaSM and CMMI® for Services (CMMI-SVC)">CMMI-SVC</a><sup><small>®</small></sup>, <a href="https://yasm.com/wiki/en/index.php/YaSM_and_COBIT" title="YaSM and COBIT (Control Objectives for Information and Related Technologies)">COBIT</a><sup><small>®</small></sup>, <a href="https://yasm.com/wiki/en/index.php/~~VeriSM~~" title="What is ~~VeriSM™~~?">~~VeriSM~~</a>~~™~~, <a href="https://yasm.com/wiki/en/index.php/SIAM" title="What is SIAM Service Integration and Management?">SIAM</a>™, etc. But some of these frameworks provide only high-level descriptions of service management processes, while others are not well aligned with ISO 20000, especially regarding the requirements related to the service management system.</p>		<html>Some more guidance can be found in the popular service management frameworks and approaches, such as <a href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="YaSM and the IT Infrastructure Library ITIL®">ITIL</a><sup><small>®</small></sup>, <a href="https://yasm.com/wiki/en/index.php/YaSM_and_CMMI_for_Services_-_CMMI-SVC" title="YaSM and CMMI® for Services (CMMI-SVC)">CMMI-SVC</a><sup><small>®</small></sup>, <a href="https://yasm.com/wiki/en/index.php/YaSM_and_COBIT" title="YaSM and COBIT (Control Objectives for Information and Related Technologies)">COBIT</a><sup><small>®</small></sup>, <a href="https://yasm.com/wiki/en/index.php/FitSM" title="What is FitSM?">FitSM</a>, <a href="https://yasm.com/wiki/en/index.php/SIAM" title="What is SIAM Service Integration and Management?">SIAM</a>™, etc. But some of these frameworks provide only high-level descriptions of service management processes, while others are not well aligned with ISO 20000, especially regarding the requirements related to the service management system.</p>

	<p>As a result, there is a need for <a href="https://yasm.com/wiki/en/index.php/Service_Management_Processes" title="Service management processes">detailed process descriptions</a> that are based on established service management frameworks and concepts and, at the same time, offer better alignment with ISO 20000:</p>		<p>As a result, there is a need for <a href="https://yasm.com/wiki/en/index.php/Service_Management_Processes" title="Service management processes">detailed process descriptions</a> that are based on established service management frameworks and concepts and, at the same time, offer better alignment with ISO 20000:</p>
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	<p><b>Notes:</b></p>		<p><b>Notes:</b></p>
	<ul><li>This overview omits sections 1 to 3 of ISO 20000, part 1, as they do not contain actual requirements (sections 1 to 3 cover scope, normative references, as well as terms and definitions).</li>		<ul><li>This overview omits sections 1 to 3 of ISO 20000, part 1, as they do not contain actual requirements (sections 1 to 3 cover scope, normative references, as well as terms and definitions).</li>
	<li>The following tables are based on ISO/IEC 20000:2018, part 1. Learn more about the ~~new~~ edition of the ISO 20000 standard:</li></ul>		<li>The following tables are based on ISO/IEC 20000:2018, part 1. Learn more about the current edition of the ISO 20000 standard:</li></ul>
	<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-arrow-right.png');padding-left: 18px;">		<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-arrow-right.png');padding-left: 18px;">
	<li><a href="https://yasm.com/wiki/en/index.php/ISO_20000_-_2018" title="The newest edition of ISO/IEC 20000:2018">The ~~new~~ version of ISO/IEC 20000:2018, and changes between ISO 20000:2018 and ISO 20000:2011.</a></li></ul>		<li><a href="https://yasm.com/wiki/en/index.php/ISO_20000_-_2018" title="The newest edition of ISO/IEC 20000:2018">The current version of ISO/IEC 20000:2018, and changes between ISO 20000:2018 and ISO 20000:2011.</a></li></ul>

	<p> </p>		<p> </p>

Andrea at 15:20, 22 July 2024

2024-07-22T15:20:51Z

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Andrea at 15:57, 30 December 2023

2023-12-30T15:57:32Z

← Older revision		Revision as of 17:57, 30 December 2023
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	<meta property="og:description" content="YaSM is designed to be well aligned with ISO 20000, and there are one or several related service management processes for every section in ISO/IEC 20000:2018, Part 1 (Mandatory requirements), as exemplified in the following tables: [...]" />		<meta property="og:description" content="YaSM is designed to be well aligned with ISO 20000, and there are one or several related service management processes for every section in ISO/IEC 20000:2018, Part 1 (Mandatory requirements), as exemplified in the following tables: [...]" />
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Stefan: Renamed process: SP8: Ensure continuity.

2023-11-12T15:15:39Z

Renamed process: SP8: Ensure continuity.

← Older revision		Revision as of 17:15, 12 November 2023
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	*[[LP5: Improve the services]]		*[[LP5: Improve the services]]
	*[[SP7: Ensure security]]		*[[SP7: Ensure security]]
	*[[SP8: ~~Prepare for disaster events~~]]		*[[SP8: Ensure continuity]]
	\|		\|
	* Service availability requirements and targets are specified in the service definitions attached to customer service agreements. The service implementation blueprint, created during service design, describes the technical and other measures to ensure service availability.		* Service availability requirements and targets are specified in the service definitions attached to customer service agreements. The service implementation blueprint, created during service design, describes the technical and other measures to ensure service availability.
	* Service availability is monitored as part of service operation and documented in service quality reports. If availability targets are not met, the service improvement process will re-assess the risks to service availability and take corrective action if necessary.		* Service availability is monitored as part of service operation and documented in service quality reports. If availability targets are not met, the service improvement process will re-assess the risks to service availability and take corrective action if necessary.
	* Service continuity requirements are specified in the service definitions attached to customer service agreements.		* Service continuity requirements are specified in the service definitions attached to customer service agreements.
	* The process for managing ~~disaster events~~ performs regular assessments of continuity risks and maintains a register of ~~disaster~~ events for which continuity mechanisms are to be put in place.		* The process for managing service continuity performs regular assessments of continuity risks and maintains a register of critical events for which continuity mechanisms are to be put in place.
	* Security risks are assessed on a regular basis, resulting in an updated register of security risks. This register identifies the relevant security risks with the mechanisms and controls applied to mitigate the risks.		* Security risks are assessed on a regular basis, resulting in an updated register of security risks. This register identifies the relevant security risks with the mechanisms and controls applied to mitigate the risks.
	* Security controls are designed and implemented through the service design and build processes or through the security management process. Security operation manuals provide guidance for the operation of the security controls.		* Security controls are designed and implemented through the service design and build processes or through the security management process. Security operation manuals provide guidance for the operation of the security controls.

Andrea at 11:24, 14 November 2022

2022-11-14T11:24:41Z

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Andrea at 16:46, 28 January 2022

2022-01-28T16:46:00Z

← Older revision		Revision as of 18:46, 28 January 2022
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	<p>A detailed cross-reference between the YaSM service management processes and every single ISO 20000 requirement is available in the form of the <a href="https://yasm.com/en/products/yasm-iso-20000-bridge" title="YaSM - ISO 20000 Bridge">YaSM - ISO 20000 Bridge</a>, an additional component to the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p>		<p>A detailed cross-reference between the YaSM service management processes and every single ISO 20000 requirement is available in the form of the <a href="https://yasm.com/en/products/yasm-iso-20000-bridge" title="YaSM - ISO 20000 Bridge">YaSM - ISO 20000 Bridge</a>, an additional component to the <a href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map">YaSM Process Map</a>.</p>

	<p><a href="https://yasm.com/en/~~products~~/yasm-iso-20000-bridge"><img src="https://yasm.com/en/content/videos/yasm-iso-20000-bridge/yasm-iso-20000-processes-video.jpg" width="422" height="238" class="thumbimage" alt="~~Video:~~ YaSM ~~and~~ ISO 20000. - The YaSM process model is perfectly aligned with ISO 20000 (ISO/IEC 20000:2018). The process diagrams and document templates contained in the YaSM model make the task of designing ISO 20000 compliant processes for your organization manageable." title="~~Watch the video:~~ YaSM ~~Service~~-~~Management and~~ ISO 20000" style="display: block; float: right; margin-right: 0px; margin-bottom: 10px; margin-top: 10px; margin-left: 30px" /></a>		<p><a href="https://yasm.com/en/videos/yasm-iso-20000-bridge"><img src="https://yasm.com/en/content/videos/yasm-iso-20000-bridge/yasm-iso-20000-processes-video.jpg" width="422" height="238" class="thumbimage" alt="The YaSM - ISO 20000 Bridge: Introduction (video). The YaSM process model is perfectly aligned with ISO 20000 (ISO/IEC 20000:2018). The process diagrams and document templates contained in the YaSM model make the task of designing ISO 20000 compliant processes for your organization manageable." title="The YaSM - YaSM - ISO 20000 Bridge: Introduction (video)" style="display: block; float: right; margin-right: 0px; margin-bottom: 10px; margin-top: 10px; margin-left: 30px" /></a>
	<p style="margin-top: 0px; word-wrap:normal;">The ISO 20000 Bridge makes the task of designing ISO 20000 compliant processes for your organization manageable.</p>		<p style="margin-top: 0px; word-wrap:normal;">The ISO 20000 Bridge makes the task of designing ISO 20000 compliant processes for your organization manageable.</p>
	<p>Watch the video: "<a href="https://yasm.com/de/videos/~~einfuehrung~~-~~yasm~~">YaSM ~~und~~ ISO 20000</a>" (6:15 min.)		<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-video-camera.png');padding-left: 15px;">
	<~~br style="clear:both;"~~/></p></html>		<li style="word-wrap:normal;">Watch the video: "<a href="https://yasm.com/en/videos/yasm-iso-20000-bridge" title="ISO 200000 processes: The YaSM - ISO 20000 Bridge (video)">The YaSM - ISO 20000 Bridge: Introduction</a>" (6:03 min.)</li></ul></html>
	<p> </p>		<p style="clear:both;"> </p>

	===Context of the organization===		===Context of the organization===
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	==More about ISO 20000==		==More about ISO 20000==

	<html><ul><li><a href="https://yasm.com~~/wiki~~/en/~~index.php~~/~~ISO_20000~~" title="ISO 20000">~~What is~~ ISO 20000?</a></li>		ISO 20000 basics:
			* [[ISO_20000\|What is ISO 20000?]]
			* [[ISO_20000_-_2018\|The current edition of ISO 20000:2018]]
			* [[FAQ: ISO 20000 Certification\|FAQs: ISO 20000 certification]]

			<html><p>ISO 20000 reference processes:</p>
			<ul><li>Product page: <a href="https://yasm.com/en/products/yasm-iso-20000-bridge" title="The YaSM - ISO 20000 Bridge">The YaSM - ISO 20000 Bridge</a></li>
	<li><a href="https://yasm.com/wiki/en/index.php/ISO_20000_Project" title="Use cases - ISO 20000 projects">Use cases: How the YaSM model supports your ISO 20000 project</a></li>		<li><a href="https://yasm.com/wiki/en/index.php/ISO_20000_Project" title="Use cases - ISO 20000 projects">Use cases: How the YaSM model supports your ISO 20000 project</a></li>
	<li><a href="https://yasm.com~~/wiki~~/en/~~index.php/ISO_20000_-_2018" title="ISO 20000 - 2018">The new edition of ISO 20000:2018</a></li>~~		<li><a href="https://yasm.com/en/videos/yasm-iso-20000-bridge" title="The YaSM - ISO 20000 Bridge: Introduction (video)">Video: Introduction to the YaSM - ISO 20000 Bridge</a></li></ul></html>
	~~<li><a href="https://yasm.com/wiki/en/index.php/FAQ:_ISO_20000_Certification" title="FAQ: ISO 20000 Certification">FAQ: ISO 20000 Certification</a></li>~~
	~~<li>Product page: <a href="https://yasm.com/en/products~~/yasm-iso-20000-bridge" title="The YaSM - ISO 20000 Bridge">~~The~~ YaSM - ISO 20000 Bridge</a></li></ul></html>

	==References==		==References==

Andrea at 13:45, 29 July 2021

2021-07-29T13:45:36Z

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Andrea at 15:17, 10 May 2019

2019-05-10T15:17:45Z

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Andrea at 17:46, 28 March 2019

2019-03-28T17:46:59Z

← Older revision		Revision as of 19:46, 28 March 2019
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	Is based on: The [https://yasm.com/en/products/yasm-iso-20000-bridge YaSM - ISO 20000 Bridge].		Is based on: The [https://yasm.com/en/products/yasm-iso-20000-bridge YaSM - ISO 20000 Bridge].

	<html>By:  Andrea Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~113316270668629760475~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/~~google~~.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on ~~Google+~~" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a>  and  Stefan Kempter <a href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/~~google~~.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Contributor: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.		<html>By:  Andrea Kempter <a rel="author" href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a>  and  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Contributor: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.

	<p> </p>		<p> </p>

Andrea at 17:56, 16 February 2019

2019-02-16T17:56:32Z

← Older revision		Revision as of 19:56, 16 February 2019
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	==<span id="iso-20000-yasm-processes">ISO 20000 requirements and related service management processes</span>==		==<span id="iso-20000-yasm-processes">ISO 20000 requirements and related service management processes</span>==

	<html>YaSM is designed to be well aligned with ISO 20000, and there are one or several <span id="md-webpage-educationalUse" itemprop="educationalUse">related service management processes for every section in ISO/IEC 20000:~~2011~~, Part 1 (Mandatory requirements)</span>, as exemplified in the following tables:</p>		<html>YaSM is designed to be well aligned with ISO 20000, and there are one or several <span id="md-webpage-educationalUse" itemprop="educationalUse">related service management processes for every section in ISO/IEC 20000:2018, Part 1 (Mandatory requirements)</span>, as exemplified in the following tables:</p>

	<ul style="clear:both;"/>		<ul style="clear:both;"/>
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	<li><a href="#Improvement" title="ISO/IEC 20000, section 10: Improvement">Section 10: Improvement</a></li>		<li><a href="#Improvement" title="ISO/IEC 20000, section 10: Improvement">Section 10: Improvement</a></li>
	</ul>		</ul>
			<p> </p>

			<p><b>Notes:</b></p>
			<ul><li>This overview omits sections 1 to 3 of ISO 20000, part 1, as they do not contain actual requirements (sections 1 to 3 cover scope, normative references, as well as terms and definitions).</li>
			<li>The following tables are based on ISO/IEC 20000:2018, part 1. Learn more about the new edition of the ISO 20000 standard:</li></ul>
			<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-arrow-right.png');padding-left: 18px;">
			<li><a href="https://yasm.com/wiki/en/index.php/ISO_20000_-_2018" title="The newest edition of ISO/IEC 20000:2018">The new version of ISO/IEC 20000:2018, and changes between ISO 20000:2018 and ISO 20000:2011.</a></li></ul>

	<p> </p>		<p> </p>

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	<p style="margin-top: 0;">The ISO 20000 Bridge makes the task of designing ISO 20000 compliant processes for your organization manageable.</p>		<p style="margin-top: 0;">The ISO 20000 Bridge makes the task of designing ISO 20000 compliant processes for your organization manageable.</p>
	<p>Watch the video: "<a href="https://yasm.com/de/videos/einfuehrung-yasm">YaSM und ISO 20000</a>" (6:15 min.)		<p>Watch the video: "<a href="https://yasm.com/de/videos/einfuehrung-yasm">YaSM und ISO 20000</a>" (6:15 min.)
	<br style="clear:both;"/></p>		<br style="clear:both;"/></p></html>

	~~<p><b>Notes:</b></p>~~
	~~<ul><li>This overview omits sections 1 to 3 of ISO 20000, part 1, as they do not contain actual requirements (sections 1 to 3 cover scope, normative references, as well as terms and definitions).</li>~~
	~~<li>The following tables are based on ISO/IEC 20000:2011, part 1.</li></ul>~~

	~~<p>Learn more about the new edition of the ISO 20000 standard:</p>~~
	~~<ul style="list-style-image: URL('/wiki/en/img/yasm-wiki/icon-arrow-right.png');padding-left: 18px;">~~
	<li><a href="https://yasm.com/wiki/en/index.php/ISO_20000_-_2018" title="The newest edition of ISO/IEC 20000:2018">The new version of ISO/IEC 20000:2018, and changes between ISO 20000:2018 and ISO 20000:2011.</a></li></ul></html>

	<p> </p>		<p> </p>