YaSM and ITIL - Revision history

Andrea at 11:00, 28 April 2025

2025-04-28T11:00:31Z

Andrea at 13:00, 29 July 2024

2024-07-29T13:00:36Z

Andrea at 16:00, 30 December 2023

2023-12-30T16:00:48Z

← Older revision		Revision as of 18:00, 30 December 2023
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	[1] <span id="YaSM">YaSM stands for "Yet another Service Management Model". YaSM® is a registered trademark of IT Process Maps GbR.</span><br />		[1] <span id="YaSM">YaSM stands for "Yet another Service Management Model". YaSM® is a registered trademark of IT Process Maps GbR.</span><br />
	[2] <span id="ITIL">ITIL® is a registered trademark of AXELOS Limited. - IT Infrastructure Library® is a registered trademark of AXELOS Limited.</span> ITIL official site: [https://www.axelos.com/~~best~~-~~practice~~-~~solutions~~/~~itil~~ axelos.com/~~best~~-~~practice~~-~~solutions/itil~~]<br />		[2] <span id="ITIL">ITIL® is a registered trademark of AXELOS Limited. - IT Infrastructure Library® is a registered trademark of AXELOS Limited.</span> ITIL official site: [https://www.axelos.com/certifications/itil-service-management https://www.axelos.com/certifications/itil-service-management]<br />
	[3] <span id="ITIL-4-content">The ITIL guidance referenced in this table is based on ITIL 4 Foundation, published in February 2019.</span><br />		[3] <span id="ITIL-4-content">The ITIL guidance referenced in this table is based on ITIL 4 Foundation, published in February 2019.</span><br />
	[4] <span id="ITIL-4-practices">The management practices in this table are based on ITIL 4 Foundation, published in February 2019.</span>		[4] <span id="ITIL-4-practices">The management practices in this table are based on ITIL 4 Foundation, published in February 2019.</span>

Stefan: Updated process name to: SP8: Ensure continuity.

2023-11-12T14:40:38Z

Updated process name to: SP8: Ensure continuity.

Andrea at 16:10, 28 July 2022

2022-07-28T16:10:15Z

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Andrea at 15:55, 17 February 2020

2020-02-17T15:55:22Z

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Andrea at 16:08, 28 November 2019

2019-11-28T16:08:48Z

← Older revision		Revision as of 18:08, 28 November 2019
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	ITIL 4 describes 34 management practices as "organizational resources designed for performing work or accomplishing an objective".		ITIL 4 describes 34 management practices as "organizational resources designed for performing work or accomplishing an objective".

	<html>Some of these ITIL 4 practices (~~vgl.~~ <a href="https://yasm.com/wiki/en/img/yasm-frameworks/itil/itil-4-practices.jpg" title="The ITIL 4 practices">~~Abb~~. 3</a>) are general management practices or methods adopted from technology management, but most of them correspond to the <a href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL_V3" title="YaSM and ITIL V3">processes known from the previous edition of ITIL V3</a> and other service management frameworks.</html>		<html>Some of these ITIL 4 practices (see <a href="https://yasm.com/wiki/en/img/yasm-frameworks/itil/itil-4-practices.jpg" title="The ITIL 4 practices">fig. 3</a>) are general management practices or methods adopted from technology management, but most of them correspond to the <a href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL_V3" title="YaSM and ITIL V3">processes known from the previous edition of ITIL V3</a> and other service management frameworks.</html>

	As YaSM was designed to be aligned with ITIL, there is generally good alignment between the ITIL 4 practices and the [[Service Management Processes\|YaSM service management processes]], as described in the following tables:		As YaSM was designed to be aligned with ITIL, there is generally good alignment between the ITIL 4 practices and the [[Service Management Processes\|YaSM service management processes]], as described in the following tables:
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	!style="background:#eeeeee; width:60%"\|Comparison: YaSM service management and ITIL 4		!style="background:#eeeeee; width:60%"\|Comparison: YaSM service management and ITIL 4
	\|-style="vertical-align:top"		\|-style="vertical-align:top"
	\|Availability management		\|<span id="ITIL-4-Availability-management">Availability management</span>
	\|		\|
	* (Various YaSM processes)		* (Various YaSM processes)
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	* Capacity and performance requirements are defined during the service design stage, and services are then built with those requirements in mind. The operating process will be responsible for measuring capacity and performance levels, which allows the service improvement process to take action if capacity must be adjusted or performance improved.		* Capacity and performance requirements are defined during the service design stage, and services are then built with those requirements in mind. The operating process will be responsible for measuring capacity and performance levels, which allows the service improvement process to take action if capacity must be adjusted or performance improved.
	\|-style="vertical-align:top"		\|-style="vertical-align:top"
	\|<span id="ITIL-4-Change-enablement">Change ~~control~~</span>		\|<span id="ITIL-4-Change-enablement">Change enablement</span>
	\|		\|
	* [[SP5: Assess and coordinate changes]]		* [[SP5: Assess and coordinate changes]]
	\|		\|
	* The ITIL 4 practice of 'change ~~control~~' corresponds with the YaSM change management process SP5.		* The ITIL 4 practice of 'change enablement' corresponds with the YaSM change management process SP5.
	\|-style="vertical-align:top"		\|-style="vertical-align:top"
	\|<span id="ITIL-4-Incident-management">Incident management</span>		\|<span id="ITIL-4-Incident-management">Incident management</span>

Andrea at 14:44, 4 November 2019

2019-11-04T14:44:50Z

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Andrea at 15:07, 1 October 2019

2019-10-01T15:07:29Z

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Andrea at 16:19, 21 April 2019

2019-04-21T16:19:23Z

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← Older revision		Revision as of 16:40, 12 November 2023
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	{\| class="wikitable" style="background: white;"		{\| class="wikitable" style="background: white;"
	\|+style="background:#~~379988~~;"\|<span style="color:#ffffff; font-size: 110%;">Comparison: ITIL 4 Components vs. YaSM Service Management</span>		\|+style="background:#465674;"\|<span style="color:#ffffff; font-size: 110%;">Comparison: ITIL 4 Components vs. YaSM Service Management</span>
	\|-style="vertical-align:top"		\|-style="vertical-align:top"
	!style="background:#~~379988~~; color:#ffffff; text-align:left;"\|ITIL 4 components [[#ITIL-4-content\|[3]]]		!style="background:#465674; color:#ffffff; text-align:left;"\|ITIL 4 components [[#ITIL-4-content\|[3]]]
	!style="background:#~~379988~~; color:#ffffff; text-align:left;"\|Related YaSM processes and content		!style="background:#465674; color:#ffffff; text-align:left;"\|Related YaSM processes and content
	\|-		\|-
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	<img style="margin:5px 0px 15px ~~35px~~; float:right;" srcset="https://yasm.com/wiki/en/img/yasm-frameworks/itil/480px/itil-4-practices.jpg 480w, https://yasm.com/wiki/en/img/yasm-frameworks/itil/itil-4-practices.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-frameworks/itil/itil-4-practices.jpg" width="480" height="360" title="The ITIL 4 practices" alt="The 34 ITIL 4 practices include 14 general management practices, 17 service management practices, and 3 technical management practices." /></a>		<img style="margin:5px 0px 15px 30px; float:right;" srcset="https://yasm.com/wiki/en/img/yasm-frameworks/itil/480px/itil-4-practices.jpg 480w, https://yasm.com/wiki/en/img/yasm-frameworks/itil/itil-4-practices.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-frameworks/itil/itil-4-practices.jpg" width="480" height="360" title="The ITIL 4 practices" alt="The 34 ITIL 4 practices include 14 general management practices, 17 service management practices, and 3 technical management practices." /></a>
	<div class="thumbcaption" style="margin:5px 0px 20px ~~35px~~"><span style="font-variant:small-caps;"><b>Fig. 3: <a href="https://yasm.com/wiki/en/img/yasm-frameworks/itil/itil-4-practices.jpg" title="The 34 ITIL practices">ITIL 4 practices</a></b></span><br />General management, service management and technical ~~management~~ practices.</div></div></div></html>		<div class="thumbcaption" style="margin:5px 0px 20px 30px"><span style="font-variant:small-caps;"><b>Fig. 3: <a href="https://yasm.com/wiki/en/img/yasm-frameworks/itil/itil-4-practices.jpg" title="The 34 ITIL practices">ITIL 4 practices</a></b></span><br />General management, service management and technical mgmt. practices.</div></div></div></html>

	ITIL 4 describes 34 management practices as "organizational resources designed for performing work or accomplishing an objective".		ITIL 4 describes 34 management practices as "organizational resources designed for performing work or accomplishing an objective".
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	{\| class="wikitable" style="background: white;"		{\| class="wikitable" style="background: white;"
	\|+style="background:#~~379988~~;"\|<h4 style="color:#ffffff; font-size: 120%">ITIL 4 general management practices and related YaSM processes</h4>		\|+style="background:#465674;"\|<h4 style="color:#ffffff; font-size: 120%">ITIL 4 general management practices and related YaSM processes</h4>
	\|-style="vertical-align:top"		\|-style="vertical-align:top"
	!style="background:#eeeeee"\|ITIL 4 management practices [[#ITIL-4-practices\|[4]]]		!style="background:#eeeeee"\|ITIL 4 management practices [[#ITIL-4-practices\|[4]]]
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	* [[LP1: Set the strategic direction]]		* [[LP1: Set the strategic direction]]
	* [[SP7: Ensure security]]		* [[SP7: Ensure security]]
	* [[SP8: ~~Prepare for disaster events~~]]		* [[SP8: Ensure continuity]]
	\|		\|
	*Risks are addressed in several YaSM processes at various levels. For example:		*Risks are addressed in several YaSM processes at various levels. For example:
	** The strategic process assesses risks to the organization's business model.		** The strategic process assesses risks to the organization's business model.
	** Security management addresses security risks.		** Security management addresses security risks.
	** Continuity management deals with risks from ~~major~~ events ~~and disasters~~.		** Continuity management deals with risks from critical, disruptive events.
	\|-style="vertical-align:top"		\|-style="vertical-align:top"
	\|<span id="ITIL-4-Service-financial-management">Service financial management</span>		\|<span id="ITIL-4-Service-financial-management">Service financial management</span>
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	{\| class="wikitable" style="background: white;"		{\| class="wikitable" style="background: white;"
	\|+style="background:#~~379988~~;"\|<h4 style="color:#ffffff; font-size: 120%">ITIL 4 service management practices and related YaSM processes</h4>		\|+style="background:#465674;"\|<h4 style="color:#ffffff; font-size: 120%">ITIL 4 service management practices and related YaSM processes</h4>
	\|-style="vertical-align:top"		\|-style="vertical-align:top"
	!style="background:#eeeeee;"\|ITIL 4 management practices [[#ITIL-4-practices\|[4]]]		!style="background:#eeeeee;"\|ITIL 4 management practices [[#ITIL-4-practices\|[4]]]
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	\|<span id="ITIL-4-Service-continuity-management">Service continuity management</span>		\|<span id="ITIL-4-Service-continuity-management">Service continuity management</span>
	\|		\|
	* [[SP8: ~~Prepare for disaster events~~]]		* [[SP8: Ensure continuity]]
	\|		\|
	* The ITIL 4 practice of 'service continuity management' corresponds with the YaSM ~~disaster prevention process SP8 (~~service continuity management).		* The ITIL 4 practice of 'service continuity management' corresponds with the YaSM service continuity management process SP8.
	\|-style="vertical-align:top"		\|-style="vertical-align:top"
	\|<span id="ITIL-4-Service-design">Service design</span>		\|<span id="ITIL-4-Service-design">Service design</span>
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	{\| class="wikitable" style="background: white;"		{\| class="wikitable" style="background: white;"
	\|+style="background:#~~379988~~;"\|<h4 style="color:#ffffff; font-size: 120%">ITIL 4 technical management practices and related YaSM processes</h4>		\|+style="background:#465674;"\|<h4 style="color:#ffffff; font-size: 120%">ITIL 4 technical management practices and related YaSM processes</h4>
	\|-style="vertical-align:top"		\|-style="vertical-align:top"
	!style="background:#eeeeee;"\|ITIL 4 management practices [[#ITIL-4-practices\|[4]]]		!style="background:#eeeeee;"\|ITIL 4 management practices [[#ITIL-4-practices\|[4]]]