YaSM and Lean Service Management - Revision history

Andrea at 14:53, 13 March 2025

2025-03-13T14:53:42Z

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	<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/YaSM_und_Lean_Service_Management"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/>		<html><div class="noresize"><a href="https://yasm.com/wiki/de/index.php/YaSM_und_Lean_Service_Management"><img src="https://yasm.com/wiki/en/img/yasm-wiki/YaSM-Wiki-Deutsch.png" width="210" height="54" style="float:right;" alt="auf Deutsch" title="This page in German" /></a></div><br style="clear:both;"/>
	~~<p> </p>~~
	<p><b>Comparison:</b> YaSM and Lean Service Management</p>		<p><b>Comparison:</b> YaSM and Lean Service Management</p>
	<p><b>Part of</b>: <a href="https://yasm.com/wiki/en/index.php/What_is_YaSM#yasm-other-service-management-frameworks" title="YaSM and other service management frameworks and standards">YaSM vs. other service management frameworks and standards</a></html>		<p><b>Part of</b>: <a href="https://yasm.com/wiki/en/index.php/What_is_YaSM#yasm-other-service-management-frameworks" title="YaSM and other service management frameworks and standards">YaSM vs. other service management frameworks and standards</a></html>
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Andrea at 10:01, 8 November 2024

2024-11-08T10:01:09Z

← Older revision		Revision as of 12:01, 8 November 2024
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	<p> </p>		<p> </p>
	<p><b>Comparison:</b> YaSM and Lean Service Management</p>		<p><b>Comparison:</b> YaSM and Lean Service Management</p>
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	<b><span style="color:#465674;">Lean service management</span></b> is the application of lean thinking in service provider organizations.		<b><span style="color:#465674;">Lean service management</span></b> is the application of lean thinking in service provider organizations.

	<html>Service providers can already choose from a number of frameworks and standards such as <a href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="YaSM and the IT Infrastructure Library ITIL®">ITIL</a~~><sup><small~~>&~~#174~~;~~</small></sup>~~, <a href="https://yasm.com/wiki/en/index.php/YaSM_and_COBIT" title="YaSM and COBIT®">COBIT</a~~><sup><small~~>&~~#174~~;~~</small></sup>~~ and <a href="https://yasm.com/wiki/en/index.php/ISO_20000" title="What is ISO 20000?">ISO 20000</a></li> which describe time-tested best practice.</html>		<html>Service providers can already choose from a number of frameworks and standards such as <a href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="YaSM and the IT Infrastructure Library ITIL®">ITIL</a>®, <a href="https://yasm.com/wiki/en/index.php/YaSM_and_COBIT" title="YaSM and COBIT®">COBIT</a>® and <a href="https://yasm.com/wiki/en/index.php/ISO_20000" title="What is ISO 20000?">ISO 20000</a></li> which describe time-tested best practice.</html>

	Lean is not a replacement for these service management frameworks. In fact, Lean does not provide any specific guidance for managing services. But Lean can be a valuable addition to the management practices used in the organization.		Lean is not a replacement for these service management frameworks. In fact, Lean does not provide any specific guidance for managing services. But Lean can be a valuable addition to the management practices used in the organization.
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	<html>What's more, applying lean principles and identifying areas of waste is only possible if processes are transparent and documented. Organizations thus need to map their processes, and <a href="https://yasm.com/en/products/yasm-process-map" title="The YaSM Process Map - Service management process templates">the YaSM model</a> makes this easier with ready-to-use and flexible process templates.</html>		<html>What's more, applying lean principles and identifying areas of waste is only possible if processes are transparent and documented. Organizations thus need to map their processes, and <a href="https://yasm.com/en/products/yasm-process-map" title="The YaSM Process Map - Service management process templates">the YaSM model</a> makes this easier with ready-to-use and flexible process templates.</html>

			==Related articles==

			<html><figure class="mw-halign-left" typeof="mw:File/Thumb"><a href="https://yasm.com/wiki/en/index.php/YaSM_and_Agile_Service_Management" title="Agile service management"><img srcset="https://yasm.com/wiki/en/img/yasm-frameworks/agile/400px/agile-service-management-processes-yasm.jpg 400w, https://yasm.com/wiki/en/img/yasm-frameworks/agile/480px/agile-service-management-processes-yasm.jpg 480w, https://yasm.com/wiki/en/img/yasm-frameworks/agile/agile-service-management-processes-yasm.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-frameworks/agile/480px/agile-service-management-processes-yasm.jpg" decoding="async" width="400" height="300" class="mw-file-element" alt="Agile service management based on the YaSM process model." /></a><figcaption><span style="font-variant:small-caps;">Agile and the YaSM process modell</span></figcaption></figure>
			<p><a href="https://yasm.com/wiki/en/index.php/YaSM_and_Agile_Service_Management" title="Agile service management">Agile service management</a></p>
			<p>Agile software development is an approach to 'lightweight' software development under which requirements and solutions evolve through the collaborative effort of self-organizing cross-functional teams and the customers.</p>
			<p>How to apply agile principles as a service provider, and is the YaSM service management model compatible with Agile?<br /><a href="https://yasm.com/wiki/en/index.php/YaSM_and_Agile_Service_Management" title="Agile service management and YaSM">[ ... Read more ]</a></p>
			<p style="clear:both;"> </p>

			<figure class="mw-halign-left" typeof="mw:File/Thumb"><a href="https://yasm.com/wiki/en/index.php/DevOps_and_YaSM" title="DevOps and service management"><img srcset="https://yasm.com/wiki/en/img/yasm-frameworks/devops/400px/devops-service-management-processes-yasm.jpg 400w, https://yasm.com/wiki/en/img/yasm-frameworks/devops/480px/devops-service-management-processes-yasm.jpg 480w, https://yasm.com/wiki/en/img/yasm-frameworks/devops/devops-service-management-processes-yasm.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-frameworks/devops/480px/devops-service-management-processes-yasm.jpg" decoding="async" width="400" height="300" class="mw-file-element" alt="DevOps and YaSM service management processes" /></a><figcaption><span style="font-variant:small-caps;">Use of DevOps in service management</span></figcaption></figure>
			<p><a href="https://yasm.com/wiki/en/index.php/DevOps_and_YaSM" title="DevOps and service management">DevOps principles and their application in service management</a></p>
			<p>How much of YaSM does it replace (and, for that matter, of other service management guidelines like ITIL®) or rather, is it an approach that complements the YaSM framework? <br /><a href="https://yasm.com/wiki/de/index.php/DevOps_und_YaSM" title="DevOps und Service-Management">[ ... Read more ]</a></p></html>
			<br style="clear:both;"/>

	==External links==		==External links==

Andrea at 13:32, 15 August 2024

2024-08-15T13:32:15Z

← Older revision		Revision as of 15:32, 15 August 2024
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	<itpmch><title>YaSM and Lean Service Management \| YaSM ~~Service Management~~ Wiki</title>		<itpmch><title>YaSM and Lean Service Management \| YaSM Wiki</title>
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	Lean management or lean production is a method for the creation of efficient value chains and the elimination of waste. Lean was originally developed by Toyota in the car manufacturing industry.		Lean management or lean production is a method for the creation of efficient value chains and the elimination of waste. Lean was originally developed by Toyota in the car manufacturing industry.

			<span id="What_is_Lean.3F"><span id="md-webpage-description" itemprop="description"><b><span style="color:#465674;">Lean</span></b> is about defining the value of a product or service from the standpoint of the end customer, improving the flow of work and creating more value for customers with fewer resources. It's not a strictly defined framework but a set of principles.</span></span>

			These principles of a lean organization include:
			* Pull processing
			* Perfect first-time quality
			* Waste minimization
			* Continuous improvement.
	<p> </p>		<p> </p>

	<html~~><div style="float:right;"~~><div itemid="https://yasm.com/wiki/en/img/yasm-frameworks/lean/lean-service-management-yasm-process-model.jpg" itemscope itemtype="https://schema.org/ImageObject">		<html><div itemid="https://yasm.com/wiki/en/img/yasm-frameworks/lean/lean-service-management-yasm-process-model.jpg" itemscope itemtype="https://schema.org/ImageObject">
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	<meta itemprop="keywords" content="lean service management" />		<meta itemprop="keywords" content="lean service management" />
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	<meta itemprop="keywords" content="yasm lean" />		<meta itemprop="keywords" content="yasm lean" />
	<~~img style~~="~~margin~~:~~5px 0px 15px 20px; float~~:~~right;~~" srcset="https://yasm.com/wiki/en/img/yasm-frameworks/lean/480px/lean-service-management-yasm-process-model.jpg 480w, https://yasm.com/wiki/en/img/yasm-frameworks/lean/lean-service-management-yasm-process-model.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-frameworks/lean/lean-service-management-yasm-process-model.jpg" width="480" height="360" ~~title~~="~~Lean Service Management and YaSM~~" alt="Lean Service Management based on the YaSM model: The streamlined process model supports the aim of Lean to simplify the operational structure so the organization is better able to understand and manage its work environment." /></a><~~div class="thumbcaption" style="margin:0px 0px 20px 20px"~~><span style="font-variant:small-caps;"><b>Fig. 1: ~~Lean~~ service management</b></~~span~~><br />Lean and the YaSM process modell</~~div~~></~~div~~></div></html>		<figure class="mw-halign-right" typeof="mw:File/Thumb"><a itemprop="contentUrl" href="https://yasm.com/wiki/en/img/yasm-frameworks/lean/lean-service-management-yasm-process-model.jpg" title="Lean Service Management and YaSM"><img srcset="https://yasm.com/wiki/en/img/yasm-frameworks/lean/400px/lean-service-management-yasm-process-model.jpg 400w, https://yasm.com/wiki/en/img/yasm-frameworks/lean/480px/lean-service-management-yasm-process-model.jpg 480w, https://yasm.com/wiki/en/img/yasm-frameworks/lean/lean-service-management-yasm-process-model.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-frameworks/lean/lean-service-management-yasm-process-model.jpg" fetchpriority="high" decoding="async" width="480" height="360" class="mw-file-element" alt="Lean Service Management based on the YaSM model: The streamlined process model supports the aim of Lean to simplify the operational structure so the organization is better able to understand and manage its work environment." /></a><figcaption><span style="font-variant:small-caps;"><b>Fig. 1: <a href="https://yasm.com/wiki/en/img/yasm-frameworks/lean/lean-service-management-yasm-process-model.jpg" title="Lean Service Management and YaSM">Lean Service-Management</a></b><br />Lean and the YaSM process modell.</span></figcaption></figure></div></html>

	__TOC__		__TOC__
	<~~p> </p>~~		<br style="clear:both;"/>

	~~<span id~~="~~What_is_Lean.3F"><span id=~~"md-webpage-description" itemprop="description">Lean is about defining the value of a product or service from the standpoint of the end customer, improving the flow of work and creating more value for customers with fewer resources. It's not a strictly defined framework but a set of principles.</span></~~span~~>

	~~These principles of a lean organization include:~~
	* Pull processing
	* Perfect first-time quality
	* Waste minimization
	* Continuous improvement.

	Organizations applying the Lean principles have experienced increases in profitability and customer satisfaction as a result of reducing their lead times, improving product quality and eliminating waste.		Organizations applying the Lean principles have experienced increases in profitability and customer satisfaction as a result of reducing their lead times, improving product quality and eliminating waste.
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	==What tools are used in lean management?==		==What tools are used in lean management?==

	Lean management is supported by a number of methods or 'tools', such as [[YaSM_and_Agile_Service_Management#Kanban\|Kanban]] and '~~Value Stream Mapping'.~~		Lean management is supported by a number of methods or 'tools', such as [[YaSM_and_Agile_Service_Management#Kanban\|Kanban]] and '<span id="Value-Stream-Mapping">Value Stream Mapping</span>':
			* Value stream maps (VSMs) describe the process steps that a business uses to create value in the form of products and services.
	;<span id="Value-Stream-Mapping">Value ~~stream mapping~~</span>		* VSMs typically highlight information for each step in a process, for example processing and wait times, work effort, error rate, etc.
	:* Value stream maps (VSMs) describe the process steps that a business uses to create value in the form of products and services.		* Organizations use VSMs to identify areas needing improvement.
	:* VSMs typically highlight information for each step in a process, for example processing and wait times, work effort, error rate, etc.
	:* Organizations use VSMs to identify areas needing improvement.

	==What is lean service management?==		==What is lean service management?==

	~~[[YaSM and Lean Service Management\|~~Lean service management]] is the application of lean thinking in service provider organizations.		<b><span style="color:#465674;">Lean service management</span></b> is the application of lean thinking in service provider organizations.

	<html>Service providers can already choose from a number of frameworks and standards such as <a href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="YaSM and the IT Infrastructure Library ITIL®">ITIL</a><sup><small>®</small></sup>, <a href="https://yasm.com/wiki/en/index.php/YaSM_and_COBIT" title="YaSM and COBIT®">COBIT</a><sup><small>®</small></sup> and <a href="https://yasm.com/wiki/en/index.php/ISO_20000" title="What is ISO 20000?">ISO 20000</a></li> which describe time-tested best practice.</html>		<html>Service providers can already choose from a number of frameworks and standards such as <a href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="YaSM and the IT Infrastructure Library ITIL®">ITIL</a><sup><small>®</small></sup>, <a href="https://yasm.com/wiki/en/index.php/YaSM_and_COBIT" title="YaSM and COBIT®">COBIT</a><sup><small>®</small></sup> and <a href="https://yasm.com/wiki/en/index.php/ISO_20000" title="What is ISO 20000?">ISO 20000</a></li> which describe time-tested best practice.</html>
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	==Is the YaSM process model compatible with Lean?==		==Is the YaSM process model compatible with Lean?==

	Lean is about efficient processes, free of process steps that don't add value, so the YaSM process model chimes well with lean principles.		Lean is about efficient processes, free of process steps that don't add value, so the [[What_is_YaSM\|YaSM]] process model chimes well with lean principles.

	Simple, [[Service Management Processes\|clear-cut service management processes]] were a key objective when creating the YaSM model. In line with lean principles, all process steps contribute to the process outputs, and there are no redundant activities leading to duplication of work.		Simple, [[Service Management Processes\|clear-cut service management processes]] were a key objective when creating the YaSM model. In line with lean principles, all process steps contribute to the process outputs, and there are no redundant activities leading to duplication of work.

Andrea at 16:13, 30 December 2023

2023-12-30T16:13:18Z

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Andrea at 17:33, 12 November 2022

2022-11-12T17:33:25Z

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	<html><div itemscope itemtype="https://schema.org/ImageObject">		<html><div style="float:right;"><div itemid="https://yasm.com/wiki/en/img/yasm-frameworks/lean/lean-service-management-yasm-process-model.jpg" itemscope itemtype="https://schema.org/ImageObject">
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	<img style="margin:5px 0px ~~30px 30px~~; float:right;" src="https://yasm.com/wiki/en/img/yasm-frameworks/lean/lean-service-management-yasm-process-model.jpg" width="480" height="360" title="Lean Service Management and YaSM" alt="Lean Service Management based on the YaSM model: The streamlined process model supports the aim of Lean to simplify the operational structure so the organization is better able to understand and manage its work environment." /></a></div></html>		<img style="margin:5px 0px 15px 20px; float:right;" srcset="https://yasm.com/wiki/en/img/yasm-frameworks/lean/480px/lean-service-management-yasm-process-model.jpg 480w, https://yasm.com/wiki/en/img/yasm-frameworks/lean/lean-service-management-yasm-process-model.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-frameworks/lean/lean-service-management-yasm-process-model.jpg" width="480" height="360" title="Lean Service Management and YaSM" alt="Lean Service Management based on the YaSM model: The streamlined process model supports the aim of Lean to simplify the operational structure so the organization is better able to understand and manage its work environment." /></a><div class="thumbcaption" style="margin:0px 0px 20px 20px"><span style="font-variant:small-caps;"><b>Fig. 1: Lean service management</b></span><br />Lean and the YaSM process modell</div></div></div></html>

	__TOC__		__TOC__
			<p> </p>

	<span id="What_is_Lean.3F"><span id="md-webpage-description" itemprop="description">Lean is about defining the value of a product or service from the standpoint of the end customer, improving the flow of work and creating more value for customers with fewer resources. It's not a strictly defined framework but a set of principles.</span></span>		<span id="What_is_Lean.3F"><span id="md-webpage-description" itemprop="description">Lean is about defining the value of a product or service from the standpoint of the end customer, improving the flow of work and creating more value for customers with fewer resources. It's not a strictly defined framework but a set of principles.</span></span>

Andrea at 16:01, 19 October 2021

2021-10-19T16:01:01Z

← Older revision		Revision as of 18:01, 19 October 2021
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	<p> </p>		<p> </p>

	~~===What is Lean?===~~		Lean management or lean production is a method for the creation of efficient value chains and the elimination of waste. Lean was originally developed by Toyota in the car manufacturing industry.
	~~----~~

	~~<html>~~Lean management or lean production is a method for the creation of efficient value chains and the elimination of waste. Lean was originally developed by Toyota in the car manufacturing industry.~~</p>~~
	<p> </p>		<p> </p>

	<div itemscope itemtype="https://schema.org/ImageObject">		<html><div itemscope itemtype="https://schema.org/ImageObject">
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	__TOC__		__TOC__

	<~~html~~><span id="md-webpage-description" itemprop="description">Lean is about defining the value of a product or service from the standpoint of the end customer, improving the flow of work and creating more value for customers with fewer resources. It's not a strictly defined framework but a set of principles.</span></~~html~~>		<span id="What_is_Lean.3F"><span id="md-webpage-description" itemprop="description">Lean is about defining the value of a product or service from the standpoint of the end customer, improving the flow of work and creating more value for customers with fewer resources. It's not a strictly defined framework but a set of principles.</span></span>

	These principles of a lean organization include:		These principles of a lean organization include:
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	==What is lean service management?==		==What is lean service management?==

	Lean service management is the application of lean thinking in service provider organizations.		[[YaSM and Lean Service Management\|Lean service management]] is the application of lean thinking in service provider organizations.

	<html>Service providers can already choose from a number of frameworks and standards such as <a href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="YaSM and the IT Infrastructure Library ITIL®">ITIL</a><sup><small>®</small></sup>, <a href="https://yasm.com/wiki/en/index.php/YaSM_and_COBIT" title="YaSM and COBIT®">COBIT</a><sup><small>®</small></sup> and <a href="https://yasm.com/wiki/en/index.php/ISO_20000" title="What is ISO 20000?">ISO 20000</a></li> which describe time-tested best practice.</html>		<html>Service providers can already choose from a number of frameworks and standards such as <a href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="YaSM and the IT Infrastructure Library ITIL®">ITIL</a><sup><small>®</small></sup>, <a href="https://yasm.com/wiki/en/index.php/YaSM_and_COBIT" title="YaSM and COBIT®">COBIT</a><sup><small>®</small></sup> and <a href="https://yasm.com/wiki/en/index.php/ISO_20000" title="What is ISO 20000?">ISO 20000</a></li> which describe time-tested best practice.</html>

Andrea at 17:48, 28 March 2019

2019-03-28T17:48:56Z

← Older revision		Revision as of 19:48, 28 March 2019
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	<p> </p>		<p> </p>
	<p><b>Comparison:</b> YaSM and Lean Service Management</p>		<p><b>Comparison:</b> YaSM and Lean Service Management</p>
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	Over the years, lean principles have also been successfully applied in many areas outside manufacturing, including the service industry.		Over the years, lean principles have also been successfully applied in many areas outside manufacturing, including the service industry.
	~~<p> </p>~~

	==What tools are used in lean management?==		==What tools are used in lean management?==
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	:* VSMs typically highlight information for each step in a process, for example processing and wait times, work effort, error rate, etc.		:* VSMs typically highlight information for each step in a process, for example processing and wait times, work effort, error rate, etc.
	:* Organizations use VSMs to identify areas needing improvement.		:* Organizations use VSMs to identify areas needing improvement.
	~~<p> </p>~~

	==What is lean service management?==		==What is lean service management?==
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	[[LP4.7: Resolve problems\|Problem management]] is another example for a service management process in the spirit of lean thinking, where issues are exposed systematically to improve service quality and reduce work further downstream. This is especially true of [[LP4.7: Resolve problems#LP4.7.1\|proactive problem management]], which seeks to identify problems before they result in service incidents.		[[LP4.7: Resolve problems\|Problem management]] is another example for a service management process in the spirit of lean thinking, where issues are exposed systematically to improve service quality and reduce work further downstream. This is especially true of [[LP4.7: Resolve problems#LP4.7.1\|proactive problem management]], which seeks to identify problems before they result in service incidents.
	~~<p> </p>~~

	==Is lean service management 'ITIL light'?==		==Is lean service management 'ITIL light'?==

	<html>'<a href="https://yasm.com/en/~~blog~~/~~yasm-itil-lite~~" title="Is YaSM 'ITIL lite' or 'lean ITIL'?">ITIL light</a>' is not a well-defined term. It's often used to describe a solution for organizations that find the whole of ITIL too much to absorb, and therefore ITIL light often contains a subset of the full <a class="external text" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes" title="Complete list of ITIL processes \| IT Process Wiki">ITIL process list</a>.</p>		<html>'<a href="https://yasm.com/wiki/en/index.php/ITIL_Lite_and_YaSM" title="Is YaSM 'ITIL lite' or 'lean ITIL'?">ITIL light</a>' is not a well-defined term. It's often used to describe a solution for organizations that find the whole of ITIL too much to absorb, and therefore ITIL light often contains a subset of the full <a class="external text" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes" title="Complete list of ITIL processes \| IT Process Wiki">ITIL process list</a>.</p>

	<p>There is nothing wrong with picking and choosing from the ITIL framework, but it's not quite the same as applying lean principles. Even if organizations choose to introduce only a few ITIL processes, such as <a class="external text" href="https://wiki.en.it-processmaps.com/index.php/Incident_Management" title="ITIL incident management \| IT Process Wiki">incident management</a>, <a class="external text" href="https://wiki.en.it-processmaps.com/index.php/Problem_Management" title="ITIL problem management \| IT Process Wiki">problem management</a> and <a class="external text" href="https://wiki.en.it-processmaps.com/index.php/Change_Management" title="ITIL change management \| IT Process Wiki">change management</a>, they should still try to eliminate waste, unnecessary steps and bottlenecks in these processes.</html>		<p>There is nothing wrong with picking and choosing from the ITIL framework, but it's not quite the same as applying lean principles. Even if organizations choose to introduce only a few ITIL processes, such as <a class="external text" href="https://wiki.en.it-processmaps.com/index.php/Incident_Management" title="ITIL incident management \| IT Process Wiki">incident management</a>, <a class="external text" href="https://wiki.en.it-processmaps.com/index.php/Problem_Management" title="ITIL problem management \| IT Process Wiki">problem management</a> and <a class="external text" href="https://wiki.en.it-processmaps.com/index.php/Change_Management" title="ITIL change management \| IT Process Wiki">change management</a>, they should still try to eliminate waste, unnecessary steps and bottlenecks in these processes.</html>

	So lean service management should not be confused with ITIL light.		So lean service management should not be confused with ITIL light.
	~~<p> </p>~~

	==Is the YaSM process model compatible with Lean?==		==Is the YaSM process model compatible with Lean?==
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	<html>What's more, applying lean principles and identifying areas of waste is only possible if processes are transparent and documented. Organizations thus need to map their processes, and <a href="https://yasm.com/en/products/yasm-process-map" title="The YaSM Process Map - Service management process templates">the YaSM model</a> makes this easier with ready-to-use and flexible process templates.</html>		<html>What's more, applying lean principles and identifying areas of waste is only possible if processes are transparent and documented. Organizations thus need to map their processes, and <a href="https://yasm.com/en/products/yasm-process-map" title="The YaSM Process Map - Service management process templates">the YaSM model</a> makes this easier with ready-to-use and flexible process templates.</html>
	~~<p> </p>~~

	==External links==		==External links==
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	*[IT Process Wiki - ITIL CSI]. -- S. Kempter: IT Process Wiki, "[https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement ITIL CSI - Continual Service Improvement]". - IT Process Maps; Lindau (Bodensee), Germany.<br />		*[IT Process Wiki - ITIL CSI]. -- S. Kempter: IT Process Wiki, "[https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement ITIL CSI - Continual Service Improvement]". - IT Process Maps; Lindau (Bodensee), Germany.<br />

	<html>By:  Stefan Kempter <a ~~rel="author"~~ href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/~~google~~.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://~~plus~~.~~google~~.com/~~113316270668629760475~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/~~google~~.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on ~~Google+~~" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.		<html>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/linkedin.jpg" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.
	<p> </p>		<p> </p>

Andrea at 10:14, 11 October 2018

2018-10-11T10:14:56Z

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	Lean is about efficient processes, free of process steps that don't add value, so the YaSM process model chimes well with lean principles.		Lean is about efficient processes, free of process steps that don't add value, so the YaSM process model chimes well with lean principles.

	Simple, [[~~YaSM~~ Processes\|clear-cut service management processes]] were a key objective when creating the YaSM model. In line with lean principles, all process steps contribute to the process outputs, and there are no redundant activities leading to duplication of work.		Simple, [[Service Management Processes\|clear-cut service management processes]] were a key objective when creating the YaSM model. In line with lean principles, all process steps contribute to the process outputs, and there are no redundant activities leading to duplication of work.

	The YaSM processes are also understandable and easy-to-read. This supports the aim of Lean to simplify the operational structure so the organization is better able to understand and manage its work environment.		The YaSM processes are also understandable and easy-to-read. This supports the aim of Lean to simplify the operational structure so the organization is better able to understand and manage its work environment.

Andrea: Created page with "YaSM and Lean Service Management | YaSM Wiki
2018-10-02T16:15:19Z

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Comparison: YaSM and Lean Service Management
Part of: <a href="https://yasm.com/wiki/en/index.php/What_is_YaSM#yasm-other-service-management-frameworks" title="YaSM and other service management frameworks and standards">YaSM vs. other service management frameworks and standards</a></html>
 

===What is Lean?===
----

<html>Lean management or lean production is a method for the creation of efficient value chains and the elimination of waste. Lean was originally developed by Toyota in the car manufacturing industry.
 

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<html>Lean is about defining the value of a product or service from the standpoint of the end customer, improving the flow of work and creating more value for customers with fewer resources. It's not a strictly defined framework but a set of principles.</html>

These principles of a lean organization include:
* Pull processing
* Perfect first-time quality
* Waste minimization
* Continuous improvement.

Organizations applying the Lean principles have experienced increases in profitability and customer satisfaction as a result of reducing their lead times, improving product quality and eliminating waste.

Over the years, lean principles have also been successfully applied in many areas outside manufacturing, including the service industry.
 

==What tools are used in lean management?==

Lean management is supported by a number of methods or 'tools', such as [[YaSM_and_Agile_Service_Management#Kanban|Kanban]] and 'Value Stream Mapping'.

;Value stream mapping
:* Value stream maps (VSMs) describe the process steps that a business uses to create value in the form of products and services.
:* VSMs typically highlight information for each step in a process, for example processing and wait times, work effort, error rate, etc.
:* Organizations use VSMs to identify areas needing improvement.
 

==What is lean service management?==

Lean service management is the application of lean thinking in service provider organizations.

<html>Service providers can already choose from a number of frameworks and standards such as <a href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="YaSM and the IT Infrastructure Library ITIL®">ITIL</a>®, <a href="https://yasm.com/wiki/en/index.php/YaSM_and_COBIT" title="YaSM and COBIT®">COBIT</a>® and <a href="https://yasm.com/wiki/en/index.php/ISO_20000" title="What is ISO 20000?">ISO 20000</a></li> which describe time-tested best practice.</html>

Lean is not a replacement for these service management frameworks. In fact, Lean does not provide any specific guidance for managing services. But Lean can be a valuable addition to the management practices used in the organization.

As in other industries, service providers can apply lean thinking to
* Specify the value of their services from the viewpoint of the customers
* Review their value streams
* Eliminate non-essential steps in their processes
* Drive automation
* etc.

It helps that both the service management frameworks and Lean have a long history and there is some common ground between them.

For example, [[LP5: Improve the services|continual improvement]] is the guiding principle in most service management frameworks. ITIL, in particular, promotes the concept of the service lifecycle, with [[YaSM_and_ITIL#YaSM_vs._ITIL_Continual_Service_Improvement|continual service improvement as a key process]].

The service management frameworks are also concerned with first-time quality. They include activities such as requirements gathering, service specification and testing of all service components, to ensure that the services are fit for purpose as they go live.

[[LP4.7: Resolve problems|Problem management]] is another example for a service management process in the spirit of lean thinking, where issues are exposed systematically to improve service quality and reduce work further downstream. This is especially true of [[LP4.7: Resolve problems#LP4.7.1|proactive problem management]], which seeks to identify problems before they result in service incidents.
 

==Is lean service management 'ITIL light'?==

<html>'<a href="https://yasm.com/en/blog/yasm-itil-lite" title="Is YaSM 'ITIL lite' or 'lean ITIL'?">ITIL light</a>' is not a well-defined term. It's often used to describe a solution for organizations that find the whole of ITIL too much to absorb, and therefore ITIL light often contains a subset of the full <a class="external text" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes" title="Complete list of ITIL processes | IT Process Wiki">ITIL process list</a>.

There is nothing wrong with picking and choosing from the ITIL framework, but it's not quite the same as applying lean principles. Even if organizations choose to introduce only a few ITIL processes, such as <a class="external text" href="https://wiki.en.it-processmaps.com/index.php/Incident_Management" title="ITIL incident management | IT Process Wiki">incident management</a>, <a class="external text" href="https://wiki.en.it-processmaps.com/index.php/Problem_Management" title="ITIL problem management | IT Process Wiki">problem management</a> and <a class="external text" href="https://wiki.en.it-processmaps.com/index.php/Change_Management" title="ITIL change management | IT Process Wiki">change management</a>, they should still try to eliminate waste, unnecessary steps and bottlenecks in these processes.</html>

So lean service management should not be confused with ITIL light.
 

==Is the YaSM process model compatible with Lean?==

Lean is about efficient processes, free of process steps that don't add value, so the YaSM process model chimes well with lean principles.

Simple, [[YaSM Processes|clear-cut service management processes]] were a key objective when creating the YaSM model. In line with lean principles, all process steps contribute to the process outputs, and there are no redundant activities leading to duplication of work.

The YaSM processes are also understandable and easy-to-read. This supports the aim of Lean to simplify the operational structure so the organization is better able to understand and manage its work environment.

<html>What's more, applying lean principles and identifying areas of waste is only possible if processes are transparent and documented. Organizations thus need to map their processes, and <a href="https://yasm.com/en/products/yasm-process-map" title="The YaSM Process Map - Service management process templates">the YaSM model</a> makes this easier with ready-to-use and flexible process templates.</html>
 

==External links==
[IT Process Wiki - ITIL Processes]. -- S. Kempter: IT Process Wiki, "[https://wiki.en.it-processmaps.com/index.php/ITIL_Processes ITIL service lifecycle and ITIL processes]". - IT Process Maps; Lindau (Bodensee), Germany.
[IT Process Wiki - ITIL CSI]. -- S. Kempter: IT Process Wiki, "[https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement ITIL CSI - Continual Service Improvement]". - IT Process Maps; Lindau (Bodensee), Germany. 

<html>By:  Stefan Kempter <a rel="author" href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/google.jpg" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://plus.google.com/113316270668629760475/about"><img style="margin:0px 0px 0px 0px;" src="/wiki/en/img/yasm-wiki/bookmarking/google.jpg" width="16" height="16" title="By: Andrea Kempter | Profile on Google+" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.
 




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[[Category:Service management frameworks and standards]][[Category:Lean|!]]