YaSM and USMBOK - Revision history

Andrea at 15:57, 9 June 2025

2025-06-09T15:57:09Z

← Older revision		Revision as of 17:57, 9 June 2025
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	<meta itemprop="keywords" content="USMBOK Universal Service Management Body of Knowledge" />		<meta itemprop="keywords" content="USMBOK Universal Service Management Body of Knowledge" />
	<figure class="mw-halign-right" typeof="mw:File/Thumb"><a itemprop="contentUrl" href="https://yasm.com/wiki/en/img/yasm-frameworks/usmbok/usmbok-process-model-yasm.jpg" title="USMBOK and YaSM service management templates"><img srcset="https://yasm.com/wiki/en/img/yasm-frameworks/usmbok/480px/usmbok-process-model-yasm.jpg 480w, https://yasm.com/wiki/en/img/yasm-frameworks/usmbok/usmbok-process-model-yasm.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-frameworks/usmbok/usmbok-process-model-yasm.jpg" fetchpriority="high" decoding="async" width="480" height="360" class="mw-file-element" alt="Comparison: USMBOK (Universal Service Management Body of Knowledge) and the YaSM service management model. Ready-to-use process templates and process diagrams for USMBOK projects." /></a>		<figure class="mw-halign-right" typeof="mw:File/Thumb"><a itemprop="contentUrl" href="https://yasm.com/wiki/en/img/yasm-frameworks/usmbok/usmbok-process-model-yasm.jpg" title="USMBOK and YaSM service management templates"><img srcset="https://yasm.com/wiki/en/img/yasm-frameworks/usmbok/480px/usmbok-process-model-yasm.jpg 480w, https://yasm.com/wiki/en/img/yasm-frameworks/usmbok/usmbok-process-model-yasm.jpg 1200w" sizes="100vw" src="https://yasm.com/wiki/en/img/yasm-frameworks/usmbok/usmbok-process-model-yasm.jpg" fetchpriority="high" decoding="async" width="480" height="360" class="mw-file-element" alt="Comparison: USMBOK (Universal Service Management Body of Knowledge) and the YaSM service management model. Ready-to-use process templates and process diagrams for USMBOK projects." /></a>
	<figcaption><span style="font-variant:small-caps;"><b>What is USMBOK™ (Universal Service Management Body of Knowledge)?</b><br /><a href="https://yasm.com/wiki/en/img/yasm-frameworks/usmbok/usmbok-process-model-yasm.jpg" title="USMBOK and YaSM service management templates">USMBOK and YaSM service management</a>.</span></figcaption></figure></div></html>		<figcaption><span style="font-variant:small-caps;"><b>What is USMBOK™ (Universal Service Management Body of Knowledge)?</b><br /><a href="https://yasm.com/wiki/en/img/yasm-frameworks/usmbok/thumbnail/usmbok-process-model-yasm.jpg" title="USMBOK and YaSM service management templates">USMBOK and YaSM service management</a>.</span></figcaption></figure></div></html>

	__TOC__		__TOC__
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	== Notes ==		== Notes ==
	<span id="USMBOK">[1] USMBOK™ is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).</span><br />		<span id="USMBOK">[1] USMBOK™ is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).</span><br />
	<span id="ITIL">[2] ITIL® is a registered trade mark of ~~AXELOS Limited~~.</span>		<span id="ITIL">[2] ITIL® is a registered trade mark of the PeopleCert group.</span>

	Is based on: The [https://yasm.com/en/products/yasm-process-map YaSM Process Map]. - Document: "USMBOK™ (Universal Service Management Body of Knowledge)"		Is based on: The [https://yasm.com/en/products/yasm-process-map YaSM Process Map]. - Document: "USMBOK™ (Universal Service Management Body of Knowledge)"

Andrea at 16:53, 12 August 2024

2024-08-12T16:53:45Z

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Andrea at 16:20, 30 December 2023

2023-12-30T16:20:13Z

← Older revision		Revision as of 18:20, 30 December 2023
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Stefan: Renamed process: SP8: Ensure continuity; replaced the term disaster with critical event.

2023-11-12T15:05:51Z

Renamed process: SP8: Ensure continuity; replaced the term disaster with critical event.

← Older revision		Revision as of 17:05, 12 November 2023
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	\|1.5 Customer Continuity Management		\|1.5 Customer Continuity Management
	\|		\|
	*[[SP8: ~~Prepare for disaster events~~]]		*[[SP8: Ensure continuity]]
	\|		\|
	*-/-		*-/-
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	\|		\|
	*[[SP7: Ensure security]]		*[[SP7: Ensure security]]
	*[[SP8: ~~Prepare for disaster events~~]]		*[[SP8: Ensure continuity]]
	\|		\|
	*This USMBOK knowledge area cannot be related directly to specific YaSM processes.		*This USMBOK knowledge area cannot be related directly to specific YaSM processes.
	*A number of YaSM processes are tasked with managing risks of particular types, for example security risks or risks associated with ~~disaster~~ events.		*A number of YaSM processes are tasked with managing risks of particular types, for example security risks or risks associated with critical, disruptive events.
	\|-style="vertical-align:top"		\|-style="vertical-align:top"
	\|1.7 Customer Requirements Management		\|1.7 Customer Requirements Management
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	\|4.5 Service Continuity Management		\|4.5 Service Continuity Management
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	*[[SP8: ~~Prepare for disaster events~~]]		*[[SP8: Ensure continuity]]
	\|		\|
	*-/-		*-/-

Andrea at 15:19, 1 October 2022

2022-10-01T15:19:58Z

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Andrea at 17:50, 28 March 2019

2019-03-28T17:50:11Z

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Andrea at 16:44, 11 October 2018

2018-10-11T16:44:04Z

← Older revision		Revision as of 18:44, 11 October 2018
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	[http://usmbok.com/ USMBOK™] (Universal Service Management Body of Knowledge) [[#USMBOK\|[1]]] is a service management framework that continues to gain in popularity.		[http://usmbok.com/ USMBOK™] (Universal Service Management Body of Knowledge) [[#USMBOK\|[1]]] is a service management framework that continues to gain in popularity.

	As the authors of USMBOK state, "USMBOK includes a set of generally accepted terms, methods, concepts and best practices". The framework "introduces outside-in or customer centric thinking to the traditional ITSM thinking", while sharing many of its underlying principles with other service management frameworks and standards such as ITIL® [[#ITIL\|[2]]] and ISO/IEC 20000 (USMBOK specifically refers to a "service management system", a term which figures prominently in ISO 20000). [[#ref-clayton-2012\|[Clayton, 2012]]]		As the authors of USMBOK state, "USMBOK includes a set of generally accepted terms, methods, concepts and best practices". The framework "introduces outside-in or customer centric thinking to the traditional ITSM thinking", while sharing many of its underlying principles with other service management frameworks and standards such as [[YaSM and ITIL\|ITIL]]® [[#ITIL\|[2]]] and [[ISO 20000\|ISO/IEC 20000]] (USMBOK specifically refers to a "[[SP1: Set up and maintain the service management system\|service management system]]", a term which figures prominently in ISO 20000). [[#ref-clayton-2012\|[Clayton, 2012]]]

	For those reasons, it was both desirable and feasible to take the guidance in USMBOK into account when developing YaSM. YaSM, however, cannot claim to be a "USMBOK process model". Organizations that want to achieve close alignment of their processes with the USMBOK recommendations are advised to obtain additional guidance from the USMBOK publications.		For those reasons, it was both desirable and feasible to take the guidance in USMBOK into account when developing YaSM. YaSM, however, cannot claim to be a "USMBOK process model". Organizations that want to achieve close alignment of their processes with the USMBOK recommendations are advised to obtain additional guidance from the USMBOK publications.
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	*Major activities performed during the stage.		*Major activities performed during the stage.

	<html><p><span id="md-webpage-description" itemprop="description">The following table provides an overview of how each stage in the USMBOK service lifecycle relates to one or several YaSM processes, to illustrate that YaSM and USMBOK share many basic principles.</span> Its aim is not to provide a detailed and scientifically correct cross-reference between the two frameworks.</html>		<html><p><span id="md-webpage-description" itemprop="description">The following table provides an overview of how each stage in the USMBOK™ service lifecycle relates to one or several <a href="https://yasm.com/wiki/en/index.php/Service_Management_Processes" title="YaSM processes">YaSM service management processes</a>, to illustrate that YaSM and USMBOK share many basic principles.</span> Its aim is not to provide a detailed and scientifically correct cross-reference between the two frameworks.</html>

	'''''Note:''''' ''This table is based on the 2012 edition of the USMBOK Guide.''		'''''Note:''''' ''This table is based on the 2012 edition of the USMBOK Guide.''
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	*[[SP3: Manage customer relationships]]		*[[SP3: Manage customer relationships]]
	\|		\|
	*YaSM's customer relationship management process is in charge of communicating with existing and potential new customers in order to identify the customers' needs and opportunities for providing services.		*YaSM's [[SP3: Manage customer relationships\|customer relationship management process]] is in charge of communicating with existing and potential new customers in order to identify the customers' needs and opportunities for providing services.
	*Once the customers' needs and opportunities are identified, the strategic process is in a position to decide upon the range of services to be offered to customers. This includes initiating the introduction of new or significantly changed services.		*Once the customers' needs and opportunities are identified, the [[LP1: Set the strategic direction\|strategic process]] is in a position to decide upon the range of services to be offered to customers. This includes initiating the introduction of new or significantly changed services.
	\|-style="vertical-align:top"		\|-style="vertical-align:top"
	\|2 Require		\|2 Require
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	*[[LP2: Design new or changed services]]		*[[LP2: Design new or changed services]]
	\|		\|
	*Requirements from the customer viewpoint for new or significantly changed services are defined as part of YaSM's service design process.		*Requirements from the customer viewpoint for new or significantly changed services are defined as part of YaSM's [[LP2: Design new or changed services\|service design process]].
	\|-style="vertical-align:top"		\|-style="vertical-align:top"
	\|3 Define		\|3 Define
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	*[[LP2: Design new or changed services]]		*[[LP2: Design new or changed services]]
	\|		\|
	*YaSM stipulates that services be defined in service definitions, which specify, for example, how service quality is managed and how support will be provided.		*YaSM stipulates that [[Customer vs. Operational Service Definitions and Agreements\|services be defined in service definitions]], which specify, for example, how service quality is managed and how support will be provided.
	*The service design process will typically also create a service operation manual to describe in detail how the service will be operated.		*The [[LP2: Design new or changed services\|service design process]] will typically also create a service operation manual to describe in detail how the service will be operated.
	\|-style="vertical-align:top"		\|-style="vertical-align:top"
	\|4 Plan		\|4 Plan
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	*[[LP2: Design new or changed services]]		*[[LP2: Design new or changed services]]
	\|		\|
	*Once the service properties are specified in a (draft) service definition, the service design process draws up a service implementation blueprint, which describes the components required for providing the service and how those components will be set up.		*Once the service properties are specified in a (draft) service definition, the service design process draws up a [[YaSM_Glossary#Service-implementation-blueprint\|service implementation blueprint]], which describes the components required for providing the service and how those components will be set up.
	\|-style="vertical-align:top"		\|-style="vertical-align:top"
	\|6 Approve		\|6 Approve
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	*[[LP1: Set the strategic direction]]		*[[LP1: Set the strategic direction]]
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	*Approval for the design stage of a new or significantly changed service is given by the strategic process, as part of its decision to start a service development project.		*Approval for the design stage of a new or significantly changed service is given by the [[LP1: Set the strategic direction\|strategic process]], as part of its decision to start a service development project.
	\|-style="vertical-align:top"		\|-style="vertical-align:top"
	\|7 Design		\|7 Design
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	*[[LP3: Build new or changed services]]		*[[LP3: Build new or changed services]]
	\|		\|
	*The YaSM process for building new services includes activities for testing the required service components before they are being deployed.		*The YaSM [[LP3: Build new or changed services\|process for building new services]] includes activities for testing the required service components before they are being deployed.
	\|-style="vertical-align:top"		\|-style="vertical-align:top"
	\|10 Deploy		\|10 Deploy
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	\|		\|
	*This USMBOK lifecycle stage cannot be directly related to particular YaSM processes.		*This USMBOK lifecycle stage cannot be directly related to particular YaSM processes.
	*A number of YaSM processes may contribute to support services immediately after their deployment; for example, service operation may monitor particular parts of the (newly deployed) service infrastructure to verify if the service performs as expected under real customer workload.		*A number of [[Service Management Processes\|YaSM service management processes]] may contribute to support services immediately after their deployment; for example, service operation may monitor particular parts of the (newly deployed) service infrastructure to verify if the service performs as expected under real customer workload.
	\|-style="vertical-align:top"		\|-style="vertical-align:top"
	\|12 Operate and Support		\|12 Operate and Support
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	*[[SP1: Set up and maintain the service management system]]		*[[SP1: Set up and maintain the service management system]]
	\|		\|
	*Service management policies are drawn up and maintained by YaSM's process for maintaining the SMS.		*[[YaSM_Glossary#Service-management-policy\|Service management policies]] are drawn up and maintained by YaSM's process for maintaining the SMS.
	\|-style="vertical-align:top"		\|-style="vertical-align:top"
	\|1.3 Customer Portfolio Management		\|1.3 Customer Portfolio Management

Andrea at 13:29, 31 May 2017

2017-05-31T13:29:19Z

← Older revision		Revision as of 15:29, 31 May 2017
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	<p><small>		<p><small>
	<span itemscope="itemscope" itemtype="http://~~data-vocabulary~~.org/~~Breadcrumb~~">		<span itemprop="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList">
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	<a href="https://yasm.com/wiki/en/index.php/YaSM_and_USMBOK#usmbok-lifecycle-stages-yasm-processes~~" itemprop="url~~"><span itemprop="~~title~~">USMBOK lifecycle stages and YaSM processes</span></a> ›		<meta itemprop="position" content="1" /></span> ›
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Andrea at 08:24, 3 October 2016

2016-10-03T08:24:42Z

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Andrea at 15:45, 18 February 2015

2015-02-18T15:45:22Z

← Older revision		Revision as of 17:45, 18 February 2015
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	<p> </p>		<p> </p>
	<p><b>Comparison:</b> <span itemprop="alternativeHeadline"><span itemprop="name Headline">YaSM and USMBOK</span>™ (Universal Service Management Body of Knowledge)</span></p>		<p><b>Comparison:</b> <span itemprop="alternativeHeadline"><span itemprop="name Headline">YaSM and USMBOK</span>™ (Universal Service Management Body of Knowledge)</span></p>
	<p><b>Part of</b>: <a itemprop="isPartOf" href="https://yasm.com/wiki/en/index.php/~~What%20is%20YaSM~~#yasm-other-service-management-frameworks" title="YaSM and other service management frameworks and standards">YaSM vs. other service management frameworks and standards</a></html>		<p><b>Part of</b>: <a itemprop="isPartOf" href="https://yasm.com/wiki/en/index.php/What_is_YaSM#yasm-other-service-management-frameworks" title="YaSM and other service management frameworks and standards">YaSM vs. other service management frameworks and standards</a></html>

	<p> </p>		<p> </p>
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	<tr>		<tr>
	<td>Link to this page:</td>		<td>Link to this page:</td>
	<td><a itemprop="url" href="https://yasm.com/wiki/en/index.php/~~YaSM%20and%20USMBOK~~">https://yasm.com/wiki/en/index.php/YaSM_and_USMBOK</a></td>		<td><a itemprop="url" href="https://yasm.com/wiki/en/index.php/YaSM_and_USMBOK">https://yasm.com/wiki/en/index.php/YaSM_and_USMBOK</a></td>
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	<p><small>		<p><small>
	<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">		<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
	<a href="https://yasm.com/wiki/en/index.php/~~YaSM%20and%20USMBOK~~#about-usmbok" itemprop="url"><span itemprop="title">About USMBOK</span></a> ›		<a href="https://yasm.com/wiki/en/index.php/YaSM_and_USMBOK#about-usmbok" itemprop="url"><span itemprop="title">About USMBOK</span></a> ›
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	<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">		<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
	<a href="https://yasm.com/wiki/en/index.php/~~YaSM%20and%20USMBOK~~#usmbok-lifecycle-stages-yasm-processes" itemprop="url"><span itemprop="title">USMBOK lifecycle stages and YaSM processes</span></a> ›		<a href="https://yasm.com/wiki/en/index.php/YaSM_and_USMBOK#usmbok-lifecycle-stages-yasm-processes" itemprop="url"><span itemprop="title">USMBOK lifecycle stages and YaSM processes</span></a> ›
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	<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">		<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
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