For organizations that want to get serious about introducing YaSM and service management best practice, we offer a set of ready-to-use process diagrams and document templates - a process model referred to as the "YaSM® Process Map".
For each service management process, the process model describes in the form of a diagram the activities to be performed, the required inputs and the resulting outputs.
Watch a video with Stefan Kempter introducing the YaSM Process Map (11:18 min).
The graphical and navigable representation of the processes makes it easy to understand the YaSM processes and their interrelationships. The YaSM Process Map is thus a very cost-efficient way of giving everyone in your organization a good understanding of service management best practice.
What is more, introducing best practice in your organization typically means designing and documenting improved processes.
To help you with this task, the diagrams and document templates of the YaSM Process Map can be tailored to your needs. You can simply modify existing content instead of starting with a blank page - which saves an enormous amount of time and effort.
The core of the YaSM model is a set of process diagrams in 3 levels of detail:
95 checklists or document templates in Microsoft Word™ format describe the typical contents of the various documents, policies and records produced in the YaSM processes.
For more detailed information and examples of the diagrams and documents included in the YaSM Process Map, please refer to the platform-specific pages about the YaSM Process Map for Visio, the YaSM Process Map for BIC Process Design and the YaSM Process Map for ARIS.
YaSM is a perfect fit for ISO 20000, the international standard for service management - and 100% compatible with the latest edition of ISO 20000:2018.
An additional component to the YaSM Process Map, the YaSM - ISO 20000 Bridge, relates the standard's requirements to the process diagrams and document templates of the YaSM Process Map.
This add-on specifically addresses the needs of organizations that wish to achieve certification against ISO 20000. For further information, please visit the ISO - 20000 Bridge product page.
All process diagrams and documents are completely editable and can be adapted to the needs of particular organizations.
License holders are entitled to maintenance and support services such as product updates, help with questions on YaSM in general and technical product support.
In the YaSM Service Management Wiki you will find a complete introduction to the YaSM processes, the YaSM glossary, the RACI matrix, as well as details on how YaSM relates to ITIL®, VeriSM™, SIAM™, ISO 20000 and other guidelines.
In the YaSM videos Stefan Kempter explains how service management works and how YaSM helps you to become a successful provider of services.
Experienced consultants for YaSM service management.