Service Management Wiki
YaSM® Wiki - the wiki about service management, enterprise service management (ESM / BSM), IT service management (ITSM) and ISO 20000 (ISO/IEC 20000).
Service management doesn't need to be complex and difficult: All established frameworks and standards such as ITIL®, ISO 20000, COBIT®, CMMI-SVC®, SIAM® or VeriSM™ follow a few basic principles. Our clear-cut YaSM model helps you with understanding and applying these principles.
The YaSM model
YaSM® ('Yet another Service Management Model') is a translation of service management best practice into a streamlined, accessible set of processes and ready-to-use templates. It's a good match for the leaner, more flexible operating models favored by today's service provider organizations.
YaSM is not another framework but follows the established frameworks for service management and ITSM, and it conforms to the requirements of ISO 20000, the international standard for service management.
There are two YaSM products: The YaSM Process Map, a complete process model for service management, and the YaSM - ISO 20000 Bridge, an additional component for organizations that wish to become certified to ISO 20000.
Where to start with YaSM?
If you are new to YaSM, start here:
- What is YaSM? Introduction to YaSM service management on a single page.
- Watch the video with Stefan Kempter introducing the YaSM model.
Another good starting point is our video series about the "simple principles of good service management", where we explain what it takes to be successful as a provider of services.
If you have any questions or want to get in touch with us, please head over to the YaSM contact page!
About the Service Management Wiki
This wiki is run and sponsored by IT Process Maps, creators of YaSM and the YaSM Process Map, and authors of the popular IT Process Wiki. The YaSM model and the Service Management Wiki were established in 2014; the wiki is available in English and German.
Trademarks | Authors
 YaSM® is a registered trademark of IT Process Maps GbR.
 ITIL® and IT Infrastructure Library® are registered trademarks of AXELOS Limited.
 COBIT® is a registered trademark of ISACA.
 ISO/IEC 20000® is a registered trademark of ISO.
 CMMI® and Capability Maturity Model® are registered trademarks of Carnegie Mellon University.
 USMBOK™ is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).
 SIAM® is a registered trade mark of EXIN.
 VeriSM™ is a registered trademarks of IFDC.