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YaSM® Wiki | The Service Management Wiki

YaSM service management wiki: logo.

YaSM Wiki: Everything you need to familiarize yourself with YaSM®, enterprise service management and IT service management (ITSM).

What is YaSM?

YaSM is a new, pragmatic and streamlined framework for everyone in the business of providing services. It stands in the tradition of other, similar frameworks for ITSM and enterprise service management, such as ITIL®, ISO 20000 and CMMI-SVC®, and like these it is about teaching organizations how to become successful providers of services, by building up a loyal customer base.

If you are new to YaSM, start here:
→ Introduction to YaSM on a single page
→ or watch the video with Stefan Kempter introducing YaSM.

Another good starting point is our video series about the "simple principles of good service management", where we explain what it takes to be successful as a provider of services. In the first video we discuss why customer focus is important and how YaSM helps you with becoming customer-centric.

If you have any questions or want to share your thoughts, please head over to the YaSM community.

About this wiki

The YaSM Service Management Wiki is run and sponsored by IT Process Maps, creators of YaSM and the YaSM® Process Map. YaSM and the YaSM Wiki were established in 2014; the wiki is available in English and German.


About YaSM

YaSM in practice

YaSM videos



The YaSM Manifesto

  • YaSM stands for "Yet another Service Management Model".
  • YaSM was developed as a streamlined service management framework and it is meant to stay that way. Users of YaSM are free to adapt the model to the specific needs of their organizations, for example by implementing only part of the model or by adding more sophistication where required.
  • The contents of the YaSM Wiki are and will always be available for free. You may use and share those contents provided you give appropriate credit (see the full Creative Commons license).



News, videos and recent posts from the YaSM Blog

Recent news


Popular videos

Video: Introduction to YaSM. Enterprise Service Management and ITSM.

Video: Introduction to YaSM Service Management [7:41 Min.]

If you are new to YaSM, start here. In this video Stefan Kempter explains what YaSM is about and what is the best way to get started with YaSM.


Popular blog posts

YaSM Service Management Blog

The YaSM Blog - Service Management Explained

Hi! I'm Stefan Kempter and on my blog I write about YaSM, (lean) service management, ITSM, process templates and the YaSM Wiki. I hope you enjoy your visit to our web site!

Recent blog posts  |  → All articles from the YaSM blog



YaSM Wiki: (Enterprise) Service Management and ITSM.

Focus and educational use of the YaSM Wiki:

  • Introductory information on YaSM.
  • Reference material on YaSM service management and ISO 20000.
  • Detailed guidance on YaSM process management.
  • Best practices for service providers in the areas of enterprise service management and ITSM.



[1] YaSM® is a registered trademark of IT Process Maps GbR.
[2] ITIL® and IT Infrastructure Library® are registered trademarks of AXELOS Limited.
[3] COBIT® is a registered trademark of ISACA.
[4] USMBOK™ is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).
[5] CMMI® and Capability Maturity Model® are registered trademarks of Carnegie Mellon University.

By:  Stefan Kempter Author: Stefan Kempter, IT Process Maps GbR  and  Andrea Kempter Contributor: Andrea Kempter, IT Process Maps GbR, IT Process Maps.