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From YaSM Service Management Wiki
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Service Management
- What is Service Management?
- What is YaSM Service Management?
- What is Enterprise Service Management (ESM)?
- What is a Service?
YaSM Service Management Processes
Service Lifecycle Processes
- LP1: Set the strategic direction
- LP2: Design new or changed services
- LP3: Build new or changed services
- LP4: Operate the services
- LP5: Improve the services
Supporting Processes
- SP1: Set up and maintain the service management system
- SP2: Maintain the service portfolio
- SP3: Manage customer relationships
- SP4: Manage configuration information
- SP5: Assess and coordinate changes
- SP6: Manage projects
- SP7: Ensure security
- SP8: Ensure continuity
- SP9: Ensure compliance
- SP10: Manage human resources
- SP11: Manage suppliers
- SP12: Manage service financials
YaSM Concepts
- Service Portfolio, Service Definitions and Service Catalogs
- Customer vs. Operational Service Definitions and Agreements
- Plans for organizing Service Management Initiatives
YaSM Terms (Data Objects)
YaSM Service Management Checklists / Document Templates
- Incident Record - Template
- Problem Record - Template
- Service Definition - Template
- Service Improvement Plan (SIP) - Template
- Service Quality Report - Template
- Service Portfolio - Template
- Process Review Report - Template
YaSM Roles and Responsibilities
YaSM Service Management Process Metrics
YaSM Implementation
Service Management Topics
- Strategy Management
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- Availability Management
- Capacity Management
- Service Level Management
ISO 20000 (DIN ISO/IEC 20000)
- What is ISO 20000?
- YaSM and ISO 20000
- The new version of ISO 20000:2018
- FAQ: ISO 20000 Certification
- ISO 20000 Initiatives and Projects
YaSM and other Service Management Practices
- YaSM and ITIL
- YaSM and ISO 20000
- YaSM and SIAM®
- YaSM and FitSM
- YaSM and VeriSM™
- YaSM and DevOps
- YaSM and Agile Service Management
- YaSM and Lean Service Management
- YaSM and COBIT
- YaSM and CMMI for Services - CMMI-SVC
- YaSM and USMBOK
ITIL®
- ITIL 4 vs ITIL V3
- What is ITIL?
- YaSM and ITIL (ITIL 4)
- YaSM and ITIL V3 (ITIL 2011)
- YaSM and ITIL Lite
- Alternatives to ITIL
