YaSM Videos

Introduction to YaSM

Video: Introduction to YaSM service management.

If you are new to YaSM, enterprise service management or ITSM, start with our introductory videos.

The YaSM model describes exemplary service management processes that follow the ITIL 4 guidance, and it provides a complete set of process templates for managing services.

Service management

Video: What is service management? A short introduction to the domain of service management.

It's easy to get lost in the details of the service management frameworks, so we've created a series of videos to give you the big picture: Watch these videos to learn what it takes to become a successful provider of services.

Video series: The simple principles of good service management

The YaSM Process Map

Video: Introduction to the YaSM Process Map - a complete YaSM process model with ready-to-use process diagrams and document templates.

For organizations that want to get serious about introducing YaSM we offer a complete and detailed process model with ready-to-use process diagrams and document templates, called the YaSM Process Map.

YaSM webinar

Webinar: What is YaSM service management and is the YaSM reference model?

If you don't have the time or the opportunity to participate in one of our live YaSM webinars right now but still would like to get that information, you can watch a recording!


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