If you are new to YaSM, enterprise service management or ITSM, start with our introductory videos.
It's easy to get lost in the details of the service management frameworks, so we've created a series of videos to give you the big picture: Watch these videos to learn what it takes to become a successful provider of services.
Video series: The simple principles of good service management
For organizations that want to get serious about introducing YaSM we offer a complete and detailed process model with ready-to-use process diagrams and document templates, called the YaSM Process Map.
If you don't have the time or the opportunity to participate in one of our live YaSM webinars right now but still would like to get that information, you can watch a recording!
In the YaSM Service Management Wiki you will find a complete introduction to the YaSM processes, the YaSM glossary, the RACI matrix, as well as details on how YaSM relates to ITIL®, VeriSM™, SIAM™, ISO 20000 and other guidelines.
In the YaSM videos Stefan Kempter explains how service management works and how YaSM helps you to become a successful provider of services.
Experienced consultants for YaSM service management.