We have been providing process models and service management guidance for more than 10 years and in all those years our customers have asked for very little support. But if you have a question or problem we are happy to help!
Please note: Product support and updates for the YaSM Process Map are only available to customers with a valid license.
The support requests we receive are usually about first steps and setting up the YaSM Process Map, and we have prepared a series of support videos and articles to help you with the most common issues.
In the YaSM Service Management Wiki you will find a complete introduction to the YaSM processes, the YaSM glossary, the RACI matrix, as well as details on how YaSM relates to ITIL®, VeriSM™, SIAM™, ISO 20000 and other guidelines.
In the YaSM videos Stefan Kempter explains how service management works and how YaSM helps you to become a successful provider of services.
If your organization considers adopting the latest edition of ITIL 4,
read more here!
If you have questions about YaSM and the YaSM® Process Map, we are happy to arrange a live demo.