We have been providing process models and service management guidance for more than 10 years and in all those years our customers have asked for very little support. But if you have a question or problem we are happy to help!
Please note: Product support and updates for the YaSM Process Map are only available to customers with a valid license.
If you are looking for an experienced expert to assist you with improving your service management processes, please get in touch with one of our qualified consulting partners.
In the YaSM Wiki you will find a complete introduction to the YaSM processes, the YaSM glossary, the RACI matrix, as well as details on how YaSM relates to ITIL®, VeriSM™, SIAM®, ISO 20000 and other guidelines.
In the YaSM videos Stefan Kempter explains how service management works and how YaSM helps you to become a successful provider of services.
Experienced consultants for YaSM service management.