YaSM® is a streamlined service management model that is easily applied. It follows the tradition of the established standards and frameworks for ITSM and enterprise service management (ESM), such as ISO 20000, ITIL® and CMMI-SVC®. YaSM is all about teaching organizations how to become successful service providers with a growing customer base.
From countless conversations with our customers we have learned that many find the existing guidance useful in principle, but rather complex and difficult to understand. So we decided that, after some 20 or 30 years, it was time for a fresh start with a new, streamlined service management framework that is easier to understand, has a perfectly clear and pragmatic structure, and is supported by a full set of ready-to-use templates.
What’s more, we wanted to offer a model that can be used for business service management, as well as ITSM. That’s how the idea for YaSM was born.
The YaSM model as such is available to everyone for free, in the form of the "YaSM Service Management Wiki".
For introductory information and reference material on YaSM - or if you would like to learn more about how the model relates to other service management standards and frameworks such as ISO/IEC 20000 and ITIL® - please head over to the free YaSM Wiki.
The most prominent YaSM product is a detailed service management process model called the "YaSM Process Map".
The process map is ideal if you want to learn how YaSM works: For each process and sub-process, our process model describes in the form of a diagram the activities to be performed, the required inputs and the resulting outputs.
At the same time, it is a set of ready-to-use process and document templates, so you can save time and effort when designing the service management processes for your organization.
The YaSM® Process Map is currently available in English and German for Microsoft Visio® and the ARIS Process Platform™.
Product page: The YaSM Process Map
The "YaSM - ISO 20000 Bridge" is an additional component to the YaSM Process Map.
The Bridge relates the service management processes to the mandatory ISO 20000 requirements and specifically addresses the needs of organizations that wish to achieve certification against ISO/IEC 20000.
Product page: The YaSM - ISO 20000 Bridge.
In the YaSM Wiki you will find a comprehensive account of the YaSM processes, the YaSM glossary, the RACI matrix, as well as in-depth information on how YaSM relates to ITIL®, ISO 20000 and other guidelines.
In the YaSM videos Stefan Kempter explains how service management works and how YaSM helps you to become a successful provider of services.
If you are a consultant, you can apply for our consulting partnership program.