The YaSM Process Map for Visio

Our YaSM process model for Microsoft Visio® illustrates the YaSM service management processes and provides a reference that can be easily understood and maintained:

Contents and product components

Visio diagrams

The YaSM Process Map for Microsoft Visio: Diagrams and templates for service management, Enterprise Service Management and ITSM projects.

If you would like to see full-size examples of these diagrams, please open the collection of screen shots from the YaSM Process Map in PDF format.

RACI matrix

The RACI or responsibility matrix provides a summary of the YaSM roles' responsibilities in the various YaSM processes.

The RACI matrix is supplied in the form of an Excel® table. The process names in the column on the left are configured with hyperlinks; this makes it possible to open the Visio diagram for a particular process directly from the matrix.


95 checklists in Microsoft Word™ format explain the YaSM key terms in detail. Typically, a YaSM checklist exemplifies the structure of the data or information contained in a document or record. Example: The checklist for the incident record explains what information is typically maintained for service incidents.

Checklists are available for every YaSM key term and are generic, i.e. applicable to most organizations.

Many checklists can be used as templates during your YaSM initiative. For instance, the checklists for service agreements can serve as a starting point when you need to create such agreements for your organization.

Accompanying documentation

Additional documents help you to get started with YaSM and the YaSM Process Map:

Special features for Microsoft Visio®

The YaSM Process Map for Visio was specifically designed to make optimal use of Microsoft Visio®. It includes


YaSM process templates for MS Visio: Schematic representation

Resources and further reading

Related pages


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