The YaSM Process Map for Visio
Our YaSM process model for Microsoft Visio® illustrates the YaSM service management processes and provides a reference that can be easily understood and maintained:
- Intuitive, clear-cut layout in three levels of detail
- Navigation with hyperlinks
- Fully customizable Visio drawings.
Contents and product components
- Top-level diagram:
The main entry point into the YaSM Process Map for Visio is the 'top-level diagram'. It presents a high-level view of the YaSM service management processes.
- 19 process overviews:
Overview diagrams show for each main process how it is related to the other processes and what sub-processes it contains.
- 99 flowchart diagrams:
The top areas of the flowchart diagrams illustrate the process interfaces in detail. Underneath the top area, the flowchart diagrams contain one or several rows ("swim lanes") with a detailed account of the process activities.
- Process structure diagram:
The process structure diagram shows the YaSM process structure on a single page. This diagram can be used for directly navigating to specific overview or flowchart diagrams on the main or sub-process levels.
- YaSM data object model:
The YaSM data object model provides a complete overview of the key relationships between the YaSM data objects (documents and records). Its purpose is to facilitate an understanding of each object's relevance within the YaSM framework.
- 75 object lifecycle diagrams:
Object lifecycle diagrams are available for every YaSM data object. Their aim is to illustrate which YaSM processes create, update, read and archive particular YaSM objects, and how their status changes throughout their lifecycle.
If you would like to see full-size examples of these diagrams, please open the collection of screen shots from the YaSM Process Map in PDF format.
The RACI or responsibility matrix provides a summary of the YaSM roles' responsibilities in the various YaSM processes.
The RACI matrix is supplied in the form of an Excel® table. The process names in the column on the left are configured with hyperlinks; this makes it possible to open the Visio diagram for a particular process directly from the matrix.
93 checklists in Microsoft Word™ format explain the YaSM key terms in detail. Typically, a YaSM checklist exemplifies the structure of the data or information contained in a document or record. Example: The checklist for the incident record explains what information is typically maintained for service incidents.
Checklists are available for every YaSM key term and are generic, i.e. applicable to most organizations.
Many checklists can be used as templates during your YaSM initiative. For instance, the checklists for service agreements can serve as a starting point when you need to create such agreements for your organization.
Additional documents help you to get started with YaSM and the YaSM Process Map:
- Introduction to YaSM and the YaSM Process Map
- User manual for the YaSM Process Map for Visio
- YaSM implementation guide
- Excel table of process inputs and outputs
- PDF quick references such as the YaSM glossary
- Collection of process metrics.
Special features for Microsoft Visio®
The YaSM Process Map for Visio was specifically designed to make optimal use of Microsoft Visio®. It includes
- A special Visio stencil with custom master shapes
- A custom Visio add-in to store and manage descriptive information and link data of the objects used in the process model in a simple Excel repository (check out our special page on the repository add-in).
- Coverage: All YaSM service lifecycle and supporting service management processes.
- Platform/ environment: Microsoft Visio® 2003 or above (Microsoft Visio® licenses are not included).
- Language versions: English or German.
- License model: Licenses to use the product are granted on a simple per-site basis, where a site is defined as a single company location or a cluster of adjacent company locations within one geographic region of a country. There are no recurring license fees.
- Services and support: Product updates, help with general questions on YaSM and technical product support (these services are included in the purchasing price during the first year; support contracts are available to customers who wish continued support).
- See also the complete product specification and the full license conditions for the YaSM Process Map.
Resources and further reading
YaSM Process Map
YaSM Process Map for Visio