The YaSM process model for Microsoft Visio® illustrates the service management processes and provides a reference that can be easily understood and maintained:
Intuitive, clear-cut layout in three levels of detail
Navigation with hyperlinks
Fully customizable Visio drawings.
Contents and product components
Top-level diagram: The main entry point into the YaSM Process Map for Visio is the 'top-level diagram'. It presents a high-level view of the YaSM service management processes.
19 process overviews: Overview diagrams show for each main process how it is related to the other service management processes and what sub-processes it contains.
105 flowchart diagrams: The top areas of the flowchart diagrams illustrate the process interfaces in detail. Underneath the top area, the flowchart diagrams contain one or several rows ("swim lanes") with a detailed account of the process activities.
Process structure diagram: The process structure diagram shows the YaSM process structure on a single page. This diagram can be used for directly navigating to specific overview or flowchart diagrams on the main or sub-process levels.
YaSM data object model: The YaSM data object model provides a complete overview of the key relationships between the YaSM data objects (documents and records). Its purpose is to facilitate an understanding of each object's relevance within the YaSM framework.
77 object lifecycle diagrams: Object lifecycle diagrams are available for every YaSM data object. Their aim is to illustrate which YaSM processes create, update, read and archive particular YaSM objects, and how their status changes throughout their lifecycle.
The RACI or responsibility matrix provides a summary of the YaSM roles' responsibilities in the various YaSM processes.
The RACI matrix is supplied in the form of an Excel® table. The process names in the column on the left are configured with hyperlinks; this makes it possible to open the Visio diagram for a particular process directly from the matrix.
95 checklists in Microsoft Word™ format explain the YaSM key terms in detail. Typically, a YaSM checklist exemplifies the structure of the data or information contained in a document or record. Example: The checklist for the incident record explains what information is typically maintained for service incidents.
Checklists are available for every YaSM key term and are generic, i.e. applicable to most organizations.
Many checklists can be used as templates during your YaSM initiative. For instance, the checklists for service agreements can serve as a starting point when you need to create such agreements for your organization.
Additional documents help you to get started with YaSM and the YaSM Process Map:
Introduction to YaSM and the YaSM Process Map
User manual for the YaSM Process Map for Visio
YaSM implementation guide
Excel table of process inputs and outputs
PDF quick references such as the YaSM glossary
Collection of process metrics.
Special features for Microsoft Visio®
The YaSM Process Map for Visio was specifically designed to make optimal use of Microsoft Visio®. It includes
A special Visio stencil with custom master shapes
A custom Visio add-in to store and manage descriptive information and link data of the objects used in the process model in a simple Excel repository (check out our special page on the repository add-in).
Coverage: All YaSM service lifecycle and supporting service management processes.
Platform/ environment: Microsoft Visio® 2010 or above (Microsoft Visio® licenses are not included).
License model: Licenses to use the product are granted on a simple per-site basis, where a site is defined as a single company location or a cluster of adjacent company locations within one geographic region of a country. There are no recurring license fees.
Services and support: Product updates, help with general questions on YaSM and technical product support (these services are included in the purchasing price during the first year; support contracts are available to customers who wish continued support).
In the YaSM Wiki you will find a complete introduction to the YaSM processes, the YaSM glossary, the RACI matrix, as well as details on how YaSM relates to ITIL®, VeriSM™, SIAM®, ISO 20000 and other guidelines.
In the YaSM videos Stefan Kempter explains how service management works and how YaSM helps you to become a successful provider of services.
YaSM and ITIL 4
If your organization considers adopting the latest edition of ITIL 4,
read more here!
Request a YaSM webinar
If you have questions about YaSM and the YaSM® Process Map, we are happy to arrange a live webinar.
"YaSM®" is a registered trademark of IT Process Maps GbR. "ITIL®" is a registered trademark of AXELOS Limited. "IT Infrastructure Library®" is a registered trademark of AXELOS Limited. "itSMF®" is a registered trade mark of it Service Management Forum International (ITSMFI) in the United Kingdom and other countries. "COBIT®" is a registered trademark of ISACA (Information Systems Audit and Control Association). "USMBOK™" is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII). "CMMI®" and "Capability Maturity Model®" are registered trademarks of Carnegie Mellon University. "ISO/IEC 20000®" is a registered trademark of ISO. "VeriSM™" is a registered trademark of IFDC. "SIAM®" is a registered trademark of EXIN. "Microsoft®", "Word™", "Excel®", "SharePoint®" and "Visio®" are registered trademarks of Microsoft Corp. "ARIS™" and "IDS Scheer" are registered trademarks of Software AG.