Our screen shot collections contain detailed, zoomable vector graphics which allow you to examine the different types of diagrams in detail.
The user manuals are platform-specific and provide instructions for setting up and using our products.
The documents in this section contain background information on YaSM and the YaSM Process Map, as well as on YaSM and ISO 20000.
In the YaSM Wiki you will find a comprehensive account of the YaSM processes, the YaSM glossary, the RACI matrix, as well as in-depth information on how YaSM relates to ITIL®, ISO 20000 and other guidelines.
In the YaSM videos Stefan Kempter explains how service management works and how YaSM helps you with becoming a successful provider of services.
Next date: .
If you are a consultant, you can apply for our consulting partnership program.