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Downloads: YaSM Product Documentation

Factsheets and product specifications

• Factsheet: YaSM Process Map
  A description of the YaSM Process Map's features, contents and use cases
  [PDF, 2 pages]
• Factsheet: YaSM - ISO 20000 Bridge
  A summary of the Bridge's contents and benefits
  [PDF, 2 pages]
• Product specification: YaSM Process Map and YaSM - ISO 20000 Bridge for Visio
  The complete list of components included in the YaSM process model for Visio®
  [PDF, 3 pages]
• Product specification: YaSM Process Map and YaSM - ISO 20000 Bridge for BIC / BIC Process Design
  The complete list of components included in the YaSM process model for BIC / BIC Process Design®
  [PDF, 3 pages]
• Product specification: YaSM Process Map and YaSM - ISO 20000 Bridge for ARIS
  The complete list of components included in the YaSM process model for the ARIS Process Platform™
  [PDF, 3 pages]

Screen shots

Our screen shot collections contain detailed, zoomable vector graphics which allow you to examine the different types of diagrams in detail.

• Screen shots: YaSM Process Map for Visio
  [PDF, 17 pages]
• Screen shots: YaSM Process Map for BIC / BIC Process Design
  [PDF, 21 pages]
• Screen shots: YaSM Process Map for ARIS
  [PDF, 17 pages]

User manuals

The user manuals are platform-specific and provide instructions for setting up and using our products.

• User manual for the YaSM Process Map (Visio version)
  [PDF, 43 pages]
• User manual for the YaSM Process Map (BIC version)
  [PDF, 21 pages]
• User manual for the YaSM Process Map (ARIS version)
  [PDF, 22 pages]

Legal

• General terms of IT Process Maps GbR and license conditions for the YaSM Process Map and the YaSM - ISO 20000 Bridge
  [PDF, 3 pages]

 

Home      YaSM Process Map      YaSM - ISO 20000 Bridge      YaSM Downloads

YaSM Wiki

In the YaSM Service Management Wiki you will find a complete introduction to the YaSM processes, the YaSM glossary, the RACI matrix, as well as details on how YaSM relates to ITIL®, VeriSM™, SIAM™, ISO 20000 and other guidelines.

YaSM videos

In the YaSM videos Stefan Kempter explains how service management works and how YaSM helps you to become a successful provider of services.

YaSM and ITIL 4

If your organization considers adopting the latest edition of ITIL 4,
read more here!

Live demos

If you have questions about YaSM and the YaSM® Process Map, we are happy to arrange a live demo.

• Request a web meeting now
  (or watch a recording)