There is one big challenge right at the beginning of any ISO 20000 project: It is not quite clear what exactly you need to do in order to become compliant with ISO 20000.
This is where the YaSM® - ISO 20000 Bridge comes into the picture. For every ISO 20000 requirement you will find a specific suggestion on how it can be fulfilled, in the form of easy to understand process and document templates.
Watch a video with Stefan Kempter introducing the YaSM - ISO 20000 Bridge (4:10 min).
With its unique combination of ISO 20000 requirements, process models and document templates, the YaSM - ISO 20000 Bridge allows you to get started quickly and save time and effort:
The YaSM - ISO 20000 Bridge is designed to be used in combination with the YaSM Process Map.
A set of detailed diagrams relates the standard's 147 single requirements (ISO/IEC 20000:2011 Part 1: Service Management System Requirements - these are the mandatory requirements) to the 125 process diagrams and 95 checklists of the YaSM Process Map. You are thus able to start from the ISO 20000 requirements, and to open the corresponding process and document templates with a mouse-click.
In addition, the YaSM - ISO 20000 Bridge contains the original ISO 20000 document in PDF format (ISO/IEC 20000:2011 Part 1: Service Management System Requirements).
The YaSM - ISO 20000 Bridge is currently available in English or German for Microsoft Visio® and the ARIS Process Platform™.
All process diagrams and documents are completely editable and can be adapted to the needs of particular organizations.
In the YaSM Wiki you will find a complete introduction to the YaSM processes, the YaSM glossary, the RACI matrix, as well as in-depth information on how YaSM relates to ITIL®, ISO 20000 and other guidelines.
In the YaSM videos Stefan Kempter explains how service management works and how YaSM helps you to become a successful provider of services.
If you are a consultant, you can apply for our consulting partnership program.