The YaSM - ISO 20000 Bridge

The YaSM - ISO 20000 Bridge - a complete ISO 20000 reference model. Detailed YaSM process models and document templates for every ISO 20000 requirement (ISO/IEC 20000:2018).

There is one big challenge right at the beginning of any ISO 20000 project: It is not quite clear what exactly you need to do in order to become compliant with ISO 20000.

This is where the YaSM® - ISO 20000 Bridge comes into the picture. For every ISO 20000 requirement you will find a specific suggestion on how it can be fulfilled, in the form of easy to understand process and document templates.


Intro to the YaSM - ISO 20000 Bridge Watch a video with Stefan Kempter introducing the YaSM - ISO 20000 Bridge (6:04 min).

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Benefits of using the YaSM - ISO 20000 Bridge

With its unique combination of ISO 20000 requirements, process models and document templates, the YaSM - ISO 20000 Bridge allows you to get started quickly and save time and effort:

Contents of the YaSM - ISO 20000 Bridge

The YaSM - ISO 20000 Bridge is designed to be used in combination with the YaSM Process Map.

YaSM - ISO 20000 Bridge - a full set of ISO 20000 process and document templates (ISO/IEC 20000:2018).

A set of detailed diagrams relates the standard's 149 single requirements (ISO/IEC 20000:2018 Part 1: Service Management System Requirements - these are the mandatory requirements) to the 125 process diagrams and 95 checklists of the YaSM Process Map. You are thus able to start from the ISO 20000 requirements, and to open the corresponding process and document templates with a mouse-click.

In addition, the YaSM - ISO 20000 Bridge contains the complete set of ISO 20000 requirements as a sortable and filterable Excel worksheet.

Versions and platforms

The YaSM - ISO 20000 Bridge is available in English or German as an additional component to

All process diagrams and documents are completely editable and can be adapted to the needs of particular organizations.

Resources and further reading

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